Maniffesto SUPPORTING CARDIFF’S THIRD SECTOR … s r e b m e m r u o Hear from • Ash Wales ciation o s s A g in s u o H y nit • Cardiff Commu y • Keep Wales Tid rdiff a C m o o R g in iv L •
ing e b ll e W d n a s e ic Social Serv s e o d t a h w – 4 1 0 (Wales) Act 2 r? o t c e s d ir h t e h t r it mean fo
The value of volunteering the h it w n o ti a is n a g r Register your o resource e n li n o u r m y C is new Dew
s e e t s u r t ’s C S 3 C t Mee well-being d n a h lt a e h l ta n Focus on me
We are now based in Baltic House, Cardiff Bay
“Welcome to Maniffesto”
“Croeso i Maniffesto”
We are pleased to have expanded our services for Cardiff’s third sector to include running the Volunteer Centre from 1 April, which we have taken over the lead on from VCS Cymru. Read an article on the value of volunteering on page 5 and find out how Cardiff Third Sector Council (C3SC) can help you to promote your organisation’s volunteering opportunities. In this edition we also take a look at the Social Services and Wellbeing (Wales) Act 2014, which was implemented from April, and consider the implications for the third sector. C3SC has been playing a key role in discussions and meetings with the statutory sector – for example, our Health and Social Care Facilitator, Sarah Capstick, has been contributing to the development of Dewis Cymru – a new online wellbeing resource for organisations, professionals and the general public. Take a look at pages 6 and 7 to find out more, including details of how to register on Dewis to promote your organisation’s services. The Social Services and Wellbeing (Wales) Act 2014 requires services to take a person-centred approach with a focus on prevention and early intervention. I believe it offers real opportunities to strengthen the work and values of the third sector in ways that will improve the lives of individuals, families and communities in Cardiff. You will find details of upcoming courses on the back page. Thank you for sharing your feedback and letting us know how much you value and benefit from the training C3SC provides. Best wishes,
Rydym yn falch o fod wedi ehangu ein gwasanaethau ar gyfer trydydd sector Caerdydd i gynnwys rhedeg y Ganolfan Wirfoddoli, yr oedd VCS Cymru yn ei rhedeg yn flaenorol, o 1 Ebrill ymlaen. Darllenwch erthygl ar werth gwirfoddoli ar dudalen 5 a chael gwybod sut y gall Cyngor Trydydd Sector Caerdydd (C3SC) eich helpu i hyrwyddo cyfleoedd gwirfoddoli yn eich sefydliad.
“Thank you” Many thanks to our funders, without whom our work would not be possible.
Yn y rhifyn hwn rydym ni hefyd yn edrych ar Ddeddf Gwasanaethau Cymdeithasol a Llesiant (Cymru) 2014, a roddwyd ar waith o fis Ebrill ymlaen, gan ystyried goblygiadau’r Ddeddf i’r trydydd sector. Bu C3SC yn chwarae rhan allweddol mewn trafodaethau a chyfarfodydd â’r sector statudol – er enghraifft, mae ein Hwylusydd Iechyd a Gofal Cymdeithasol, Sarah Capstick, wedi bod yn cyfrannu at ddatblygiad Dewis Cymru – adnodd lles ar-lein newydd i sefydliadau, gweithwyr proffesiynol a’r cyhoedd. Ewch i dudalennau 6 a 7 i gael gwybod mwy, gan gynnwys manylion am sut i gofrestru ar wefan Dewis i hyrwyddo gwasanaethau eich sefydliad. Mae Deddf Gwasanaethau Cymdeithasol a Llesiant (Cymru) 2014 yn ei gwneud yn ofynnol i wasanaethau defnyddio dull sy’n canolbwyntio ar yr unigolyn gyda phwyslais ar atal ac ymyrraeth gynnar. Credaf ei bod yn cynnig cyfleoedd gwirioneddol i atgyfnerthu gwaith a gwerthoedd y trydydd sector mewn ffyrdd a fydd yn gwella bywydau unigolion, teuluoedd a chymunedau yng Nghaerdydd. Cewch fanylion am gyrsiau sydd ar y gweill ar y dudalen gefn. Diolch am rannu eich sylwadau ac am roi gwybod i ni gymaint yr ydych chi'n gwerthfawrogi ac yn elwa ar yr hyfforddiant y mae C3SC yn ei ddarparu. Cofion gorau,
Richard Edwards Chair, Cardiff Third Sector Council
Richard Edwards Cadeirydd, Cyngor Trydydd Sector Caerdydd
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C3SC members’ news One of the benefits of membership of C3SC is the ability to share initiatives and events with other members and the wider community within Cardiff. Here, two member organisations talk about their current campaigns.
Online community for people wanting to stop smoking “ASH Wales is the leading charity striving for a smokefree Wales. We endeavour to help those who are most vulnerable to the effects of tobacco and smoking, particularly young people and those in the most disadvantaged areas.
“Our eagerness to encourage a stronger connection between people trying to quit led to our ‘Quit to Get Fit’ initiative. With ‘Quit to Get Fit’ we’ve been challenging our online community to give up smoking and set fitness goals at the same time. The goals could be as simple as not losing your breath while climbing the stairs, or as ambitious as climbing Snowdonia!
“In December 2015 we launched our Smokefree Me website and Facebook page, which offer online support through a dedicated community to those who are looking to stop smoking in Wales. We are offering people ‘quit tips’, support, and the opportunity to share their own personal stories and experiences to inspire others to quit.”
“As well as keeping track of all accomplishments, we’ve been sharing some great ideas on how to keep fit and healthy without having to spend any money. There’s really never been a better time to think about ditching the cigarettes and becoming smoke free.”
‘Quit to Get Fit’
“The idea for Smokefree Me arose from what we saw as a lack of appropriate online support for those who want to stop smoking. People are increasingly more active on social media and we felt that smoking cessation services need to reflect that in their work. Giving up can be extremely difficult, so having a network of support there to help when you need it most can be the difference between a successful quit attempt and an unsuccessful one. The more people who join, the better it gets for everyone.
“We have benefited enormously from the vast network of support that C3SC offers, which has enabled us to share our surveys with other C3SC members and reach a wider audience with our research. This has ensured that we are better prepared when the time comes to implement and operate campaigns like Smokefree Me.” Find out more about Smokefree Me at http://smokefreeme.org/ and on Facebook at www.facebook.com/smokefreemewales
Tackling gambling addiction in Wales Living Room Cardiff is an all addictions treatment centre. It was opened by the Welsh Council on Alcohol and Other Drugs, and has service users who have a range of addictions and mental health issues. The Living Room practices both one-to-one and group therapy, and focuses on allowing people in recovery to be authentic and honest about their experiences in a supportive and non-critical peer group. Because the Living Room is an all addictions recovery centre, the organisation has developed initiatives for the range of different addiction challenges that Wales faces. One of the most significant of these is the ‘Beat the Odds’ campaign, which is the first initiative targeted at the huge, hidden problem of gambling addiction in Wales. Still in its early stages, ‘Beat the Odds’ has already succeeded in collating a large amount of data on the scale of the problem in Wales and brought it to the attention of the national media.
Peer-led recovery The next step is to develop services for gamblers. It has been difficult to get gambling addicts to engage with the service because of the high degree of shame and guilt that is particularly associated with the addiction. However, as attitudes slowly change, more people struggling with the compulsive urge to gamble are asking for help. The best experts on addiction are the addicts themselves. It is very tempting to create a medicalised model of treatment with ‘expert’ therapists and passive ‘patients’, but this rarely works in the field of addiction. A peer-led recovery model, where the addict is in the driving seat and is supported (and sometimes challenged) by other addicts in recovery is far more powerful. It prevents the addict from feeling they are a ‘victim’ and in need of a qualified ‘rescuer’. Instead, the responsibility is placed on the addict to find the answers themselves.’’ To find out more about Living Room Cardiff’s ‘Beat the Odds’ campaign, please visit www.beattheodds.wales
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Meet C3SC’s trustees C3SC is committed to ensuring the organisation is well governed and enjoys the benefit of a Board of Trustees with a range of skills, backgrounds and experiences. We are grateful to our trustees for all they contribute to C3SC. Trustees are supported through a comprehensive recruitment and induction process, ongoing group and individual assessment, and training opportunities. Please visit our website at www.c3sc.org.uk/vacancies if you are interested in joining our Board.
Richard Edwards – Trustee Board Chair
Roger Bone – Trustee/Treasurer
Richard is the Chair of C3SC and Chief Executive of Huggard, a Cardiffbased homelessness charity providing a range of accommodation, support, development and day centre services.
Roger spent over 25 years in the statutory sector, mainly in senior management roles in Social Services, before being appointed as Chief Executive of Cardiff Mind in 2004.
“I’m a trustee of WCVA and also founding trustee of FareShare Cymru, which takes surplus food from the food and drink industry and redistributes it to organisations who aim to alleviate food poverty.
“Originally from Essex, my association with Cardiff goes back to the mid-70s when I was here as a student. I have lived in Wales permanently since 1980.
“I’m a trustee of C3SC because I’m passionate about the role that a robust and resilient third sector has in helping to address poverty, increasing community cohesion and delivering excellent public services in Cardiff.”
Michael Flynn – Trustee/Equality and Diversity lead Michael is responsible for Diverse Cymru’s overall development and partnership building. Diverse Cymru is committed to supporting people faced with inequality and discrimination across all protected characteristics groups. “I’m passionate about, and committed to, the equalities agenda. I have spoken on and represented the BME sector in Wales at all levels for the last 12 years. I have also been responsible for managing and delivering several major consultation and research projects throughout Wales on behalf of a number of local authorities, the Home Office and Welsh Government. “At C3SC I support the Board by ensuring that equality and fairness are integral to the organisation’s running and service delivery.”
“My first involvement with C3SC was as a voluntary sector representative for VAC on the Cardiff Compact. I was then invited to become a trustee and have been treasurer for a couple of years. I’m also a trustee and treasurer of Cardiff and Vale Action for Mental Health (CAVAMH).”
Terry Price – Trustee/Strategy lead Terry works part time for South East Wales Regional Equality Council in a project management development role setting up new projects. His own company, Scarman Cymru Enterprises, offers both project management and training focused on community development and regeneration, community learning, digital inclusion, social enterprise support and equalities. In this capacity, he is currently undertaking work for both Digital Communities Wales and Diverse Cymru. “I was Wales Director of the Scarman Trust for 15 years, developing many projects in Cardiff, Wales and within Europe. I have been a trustee with C3SC for four years and am also a member of the Fairness Commission in Newport.”
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Althea Collymore – Trustee/Marketing lead Althea works as the Media and Communication Officer for the Welsh Refugee Council and acts as the communication lead for the Cardiff City of Sanctuary movement. She also works as co-ordinator for Refugee Week Wales and actively participates in her local church. “I became a trustee of C3SC in 2014 as I am particularly interested in using my skills to promote equality, diversity and community spirit, and I lead the Marketing Group. “C3SC and its projects are strategically placed to make a lasting difference in the lives of the communities it serves. This, however, is not without its challenges. C3SC continues to demonstrate that it is ready to overcome these challenges and I look forward to seeing the continuation and development of this.”
Jacob Dafydd Ellis – Trustee Jacob joined the Board in 2015. He is currently a journalism student at Cardiff University and the former President of Aberystwyth University Students’ Union. “Shwmae! My name is Jacob Ellis and I’m proud to be a trustee at C3SC! “I have enjoyed many opportunities of working with young people and charities to overcome pressures and challenges. I look forward to ensuring C3SC delivers for our members and continues to meet its ambition and values. “The voluntary sector continues to face many uncertainties and, as a trustee of this fantastic organisation, I’m motivated to face those challenges head on. I cannot wait to work alongside members and staff to further support the success of the voluntary sector in Cardiff.”
Judith John Trustee Judith has been a trustee of C3SC for four years, and has over 20 years’ experience of working in the third sector with organisations that primarily focus on families and children. For the past 13 years she has been Scheme Manager for Home-Start Cardiff East, a charity that supports families with young children.
Interested in joining C3SC’s Trustee Board?
“With the introduction of the new Social Services and Wellbeing (Wales) Act 2014 and the launch of the Early Help Strategy, I believe the third sector’s role in providing vital services will be an invaluable resource to all, whilst working in partnership with other agencies.”
If you have any questions, please call Mair Henry, Finance and Office Manager, on (029) 2048 5722 or email her at firstname.lastname@example.org
You will find a trustee role description and application form on our website. We are particularly looking for people with experience in funding, HR and project development.
Find out more at www.c3sc.org.uk/vacancies
The value of volunteering experience and confidence when working on the computer and improved my English. I would like to say thank you for giving me this opportunity. I have met great people and my experience at ECLP has been invaluable.”
Quality of life People volunteer for a variety of reasons, whether to contribute to their local community, gain experience and new skills, increase opportunities for employment, or to develop social connections. Involving volunteers also offers clear advantages to organisations, and the value gained by the ECLP Communities First cluster area through volunteer involvement is evident, for example, where residents have benefited from the volunteers’ support for activities and opportunities for the wider community. Volunteering has a positive impact on the lives of the volunteers themselves, and of the ECLP volunteers that took part in evaluations since we introduced our Time Credits scheme 100% said their volunteering experience was good or excellent, 100% would recommend a friend to volunteer, and 65% said that volunteering had improved their quality of life.
Volunteers are affirmed and thanked for their contribution East Cardiff, Llanedeyrn and Pentwyn (ECLP) Communities First has made significant progress this year in its contribution to C3SC’s advice, information, support, community development and volunteering services in Cardiff. Of recent successes, we are particularly pleased with the commitment and participation of an increasing number of local people on a voluntary basis in the planning and delivery of a diverse range of projects. C3SC has been most happy to return the support whenever opportunities arise – for example, by providing access to relevant C3SC training, such as a ‘minute taking’ session for a new volunteer who was preparing to become minute-taker for St Mellons Community Forum.
Time Credits In 2015, C3SC’s ECLP Communities First established the Time Credit scheme in Cardiff East. Time Credit vouchers are given to volunteers for each one hour of their time spent volunteering on a community-based project. They can be used by the volunteer to access services and activities in and around South Wales, or traded or gifted to family or friends. From April to December 2015, eighty people participated in nine group project activities earning a combined total of 1,293 Time Credits under the scheme. There are a variety of groups affiliated to the scheme, offering a rich range of volunteering opportunities with the chance to earn Time Credits locally, as well as developing and providing many options to ‘spend’ credits. ‘Spend’ activities – including visiting leisure centres and tourist attractions – help to support community involvement and reduce isolation throughout East Cardiff, Llanedeyrn and Pentwyn. Local community groups can join the scheme so that their volunteers can benefit from earning and spending Time Credits.
ECLP Communities First offers a diverse range of volunteering opportunities. The activities volunteers are already involved in through ECLP and local groups that offer Time Credits include food coops, community gardening, supporting digital inclusion sessions, leading exercise classes, helping at local events, and assisting with activities for young people. There really is something for everyone! To find out more about volunteering or registering with the Cardiff East Time Credit scheme, please call ECLP Communities First on (029) 2077 8128 or email email@example.com
Register your volunteering opportunities In April C3SC took over the running of the Cardiff Volunteer Centre. To register your organisation’s volunteering opportunities – wherever in Cardiff you are based – please visit www.volunteering-wales.net/organisations We will be happy to help if you have any volunteering enquiries; please call us on (029) 2048 5722.
Rumney Hub launched at Community Day The Community Day and launch of the Rumney Partnership Hub earlier this year were a great success.
Renata’s story: from volunteer to member of staff Renata started volunteering with ECLP Communities First in July 2015, supporting the Employment Officer with administrative duties, such as assisting with data entry and online job searches.
Opportunities to volunteer
More than 400 members of the public attended and the feedback was overwhelming positive – many people felt it was the start of a new era for the community of Rumney.
Renata is now a paid member of staff
After six months of volunteering, Renata successfully applied for a temporary administrator (paid) role within ECLP Communities First. Renata explained that volunteering helped her to gain administrative experience and skills, and to increase her confidence when talking to people both face to face and over the phone. “Volunteering for ECLP Communities First has been a big chance and step forward for me,” says Renata. “I liked the team and work from the first day I came. I gained
There were lots of activities on the day, with donkeys and other animals, African drumming, glitter tattoos and outdoor games. The Seedlings Rumney Community Garden Project, run in partnership between ECLP Communities First and Grow Cardiff, had children involved in planting and digging. The Rumney Folk Club and Goldies Cymru gave live performances. Greenway School won the competition to name the Community Room. The collage they made has been put up in the newly named ‘Greenway Room’, and their prize – a Techniquest activity day – was presented by C3SC’s CEO, Sheila Hendrickson-Brown.
Prevention, early intervention and the Social Services and Wellbeing (Wales) Act 2014 Impact on the third sector So, what does the Act mean for the third sector?
‘Preparing for Implementation of the Social Services and Wellbeing (Wales) Act 2014’ event in February The Social Services and Wellbeing (Wales) Act 2014 received Royal Assent on 1 May 2014, and was implemented from April 2016. The Act is transforming the way social services, care and support are delivered – promoting people’s independence, and giving them a stronger voice and more control over their lives and the support they receive. The Act requires a person-centred approach, focusing on prevention and early intervention. It applies to people of all ages and their carers, and aims to engage with and empower people. It recognises the role of carers in prevention. ‘The wellbeing duty’ is central to the Act and states that people have a responsibility for their own wellbeing, supported by their families and communities. At the same time, the Act recognises that some people need support to achieve their own wellbeing.
Information, advice and assistance service Local authorities have a duty to provide accessible information and advice services to all people, not just those who need care and support. However, when people are in need, they must be provided with assistance to access the care and support required.
At this stage the day-to-day work implications for organisations are not yet fully clear. Time and experience will help to shape the detail. However, what is clear is that the third sector has a key role to play as we already provide a wide range of preventative services in the community. It means evaluating the services we offer, adapting them if necessary, and identifying any gaps in services we can fill whilst working with the resources we have. There is a duty of mutual co-operation between local authorities and relevant partners – including the third sector. Mutual co-operation will involve working collaboratively and efficiently with local authorities, the health service and other third sector organisations. It will require organisations, groups and services within the third sector to work together more. The Act also highlights the benefits of co-production, involving people who use services in designing and delivering the health and wellbeing services they rely on. In preparation for the Act across Cardiff and the Vale C3SC has been involved in a number of planning meetings, for example, Sarah Capstick, C3SC’s Health and Social Care Facilitator attends the Information, Advice and Assistance (IAA) – Adults; IAA – Children; Planning and Promoting Preventative Services; and the Dewis Cymru working group. In preparation for the implementation of the Act, C3SC co-hosted a successful event in partnership with the Cardiff and Vale Regional Implementation Team at the All Nations Centre in February, and provided updates at the March Health and Social Care Network event. For more regional/local information on the Act, please visit the C3SC website at www.c3sc.org.uk/networks/hscn/socialservices-and-wellbeing-wales-act-2014; the Hub on the Care Council for Wales website at www.ccwales.org.uk/getting-in-on-the-act-hub/ provides national guidance and updates.
Dewis Cymru online resource
The Social Services and Wellbeing (Wales) Act 2014 requires the statutory sector to help people by providing preventative services and early intervention through wellbeing support. The Cardiff and Vale region has signed up to a national online information resource called Dewis Cymru to provide accurate, up-to-date details on wellbeing services at any time. You can access Dewis Cymru at www.dewis.wales or www.dewis.cymru Dewis Cymru is the main resource used by Contact 2 Cardiff, the contact call centre in the City of Cardiff Council, and libraries and hubs across the city. C3SC and other partners have been helping to promote Dewis Cymru. We encourage all third sector groups and organisations to register with Dewis Cymru and upload information about your services and the events you are holding. To find out more, including guidance and support for adding your organisation and services to Dewis Cymru, please email firstname.lastname@example.org or call C3SC on (029) 2048 5722.
Working together for our future wellbeing C3SC has been working in partnership with Glamorgan Voluntary Services and Cardiff and Vale Action for Mental Health to help Cardiff and Vale University Health Board (UHB) to review the UHB’s Strategic Framework for Working with the Third Sector. Thank you to everyone who helped by responding to the online survey in October 2015 and attended the ‘Keeping in Touch’ event in January 2016.
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Adopted by the UHB in the middle of March, ‘Working Together for Our Future Wellbeing: Framework for Working with the Third Sector’ is a two-page document developed as a result of the review, and copies are available from our website at www.c3sc.org.uk. The framework is part of the UHB’s strategic principles as laid out in the Shaping Our Future Wellbeing strategy.
Keep an eye on the C3SC website for information on the Working Together for Our Future Wellbeing 2016/17 action plan. Alternatively, email Sarah Capstick, Health and Social Care Facilitator, at email@example.com or call her on (029) 2048 5722.
Empowering communities to have a voice Co-Creating Healthy Change (CCHC) is a portfolio of projects that aims to empower communities in Cardiff and the Vale of Glamorgan to influence decisions about health and wellbeing services and co-create change in health and social care. The portfolio of ten projects achieves this by offering support and training to their beneficiaries, building people’s confidence, and improving their understanding of the health services available and how they work. By creating a pathway of communication, the beneficiaries are better equipped to express their needs to service providers, and influence the design and delivery of services. This is an exciting time for the portfolio. The implementation of the Social Services and Wellbeing (Wales) Act 2014 means public sector service providers are keener than ever to work with community members and the third sector to design effective services. The Act has highlighted the responsibility service providers, the third sector and individuals have to work together to improve health and wellbeing – which is exactly what the CCHC project aims to support.
Some of our achievements
adopted a memorandum of understanding with Cardiff Mind to ensure young people coming to MAC with mental health issues are able to access services within five days, thus enabling them to engage earlier with their support package – the reason why they access the service – and with the project.
Public Health Wales has been working collaboratively with CCHC representatives to develop an easy-read version of its Annual Quality Statement. The representatives were invited to feed in their ideas for ensuring the statement was written in accessible language. Their contribution directly influenced the finished document. Public Health Wales colleagues were impressed and have invited the representatives to be involved in future publications.
CCHC held their annual event for stakeholders, projects and community members in March to celebrate and showcase the impressive work of the groups that have engaged with the projects. Looking to the future, CCHC also consulted with public sector service providers on how the portfolio of projects can increase its reach and help them meet the requirements of the Social Services and Wellbeing (Wales) Act 2014.
As well as working in partnership, the projects also work on issues specific to their own groups. The female group members of Cardiff People First have worked with Cervical Screening Wales to produce an accessible video aimed at explaining the importance of smear tests to women with learning difficulties.
To find out more about Co-Creating Healthy Change, contact Jenn Champion-Cope by emailing firstname.lastname@example.org or phoning (029) 2048 5722.
Having already engaged with many healthcare agencies to develop services, CCHC offers a skilled, well-placed resource, providing a vital mechanism for community engagement for service providers.
Media Academy Cardiff (MAC) is supporting young people with their mental health. The organisation has
Raising awareness of living with a long term health condition
Friendly AdvantAGE befriending schemes close
Cardiff and Vale Long Term Conditions Alliance works with partners, organisations and support groups to raise awareness and share experiences of living with a long term health condition. The most recent meetings have focussed on the rare condition Ataxia and creating dementia-friendly communities.
The Friendly AdvantAGE befriending project ended at the end of March this year. Funded by the BIG Lottery for over four years, Friendly AdvantAGE was set up to reduce loneliness and social isolation, and increase the confidence of people aged 50+ living in Cardiff and the Vale of Glamorgan.
The Alliance meetings are held on a quarterly basis, and have facilitated opportunities for participants to influence Cardiff and Vale University Health Board (UHB)’s Patient Quality, Safety and Experience framework, the Cardiff and Vale UHB Strategic Equality Plan, Speakeasy’s fuel poverty project, and promoting the importance of screening.
Managed by Glamorgan Voluntary Services, with support from C3SC, Friendly AdvantAGE was delivered by Age Connects Cardiff and the Vale, Dinas Powys Voluntary Concern, Scope Cymru and Glamorgan Voluntary Services.
The Alliance will also promote the use of Dewis Cymru with its members. As a new online resource that has been adopted in Cardiff and the Vale to facilitate access to wellbeing information, advice and services, Dewis Cymru can offer significant benefits to the general public, professionals and organisations. (See page 6 for more information.) To find out more about the Cardiff and Vale Long Term Conditions Alliance, please contact Jacqueline Jones by emailing email@example.com or calling her on (029) 2048 5722.
Our vision is a strong, diverse and relevant third sector in Cardiff
Friendly AdvantAGE has been a tremendous success, receiving over 1,443 referrals and providing one-to-one befriending or group activities to 1,033 beneficiaries. Social interaction was increased for 84% of beneficiaries and 81% of beneficiaries said their confidence has increased. One hundred and seventy four volunteers have provided 13,500 hours of their time. Sandra Roberts, Friendly AdvantAGE Project Manager, said: “When the project began in November 2011, we had no idea how many people would use our services. All our targets have been exceeded and the third sector has proven yet again how brilliant it is in delivering much-needed services.”
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Focus on mental health and wellbeing East Cardiff, Llanedeyrn and Pentwyn (ECLP) Communities First provides advice, information and assistance to support people to achieve positive outcomes for themselves, their families and their local community. Through working with people to support their wellbeing, ECLP’s health team has set up projects for individuals struggling to cope with the pressures of everyday life, and who may be suffering from stress, anxiety, low mood or a combination of these. The mental health project specifically aims to help reduce the potential risk of a more severe mental health condition developing. The team offers support through various initiatives. For example, the ‘5 Ways to Wellbeing’ course, which ran over six weeks, encouraged participants to learn how to manage and improve their mental wellbeing. By working with Journeys, Gofal’s mental health project, people learned strategies for managing their mood – through healthy eating, keeping journals and regular exercise, for example.
Health, Public Heath Wales NHS Trust Annual Report 2012-13). Socio-economic group, poverty, poor education, unemployment, social isolation and major life events are major risk factors for mental health problems (Royal College of Psychiatrists 2010) – all of which underline the importance of facilitating the delivery of accessible, effective preventative services in the Communities First areas, based on early intervention.
Adult Mental Health Strategy The services offered by ECLP Communities First make a contribution to the support that is very much needed to address the effects of mental health on social inclusion and the needs of service users and carers. The adult Mental Health Strategy (2001) established four key principles for best practice in improving mental health and improving services: “Equity: with (mental health) services being available to all and allocated according to individual need, and available locally”.
Two well-being groups have been set up, which are helping the project to meet its aims over the longer term. Run in partnership with The Mentor Ring, the groups will help to develop and facilitate peer mentoring so people can get together and support one other. The sessions provide time for people to relax and be mindful in a safe environment. As well as receiving advice on healthy eating and how to stay well, participants will be supported to set up walking or similar groups.
“Empowerment: users and their carers to be involved in the planning, development and delivery of mental health services ... Empowerment should be at all levels from encouraging self-management to formal involvement in local and all Wales planning ... There is a particular need to reduce the stigma that surrounds mental illness both within mental health services and the wider community”.
The team also works with a range of partners to jointly deliver activities or talks on specific topics – including dementia awareness, information on exercise programmes and supporting mentoring.
“Effectiveness: mental health services should provide effective interventions that improve quality of life by treating symptoms and their causes, preventing deterioration, reducing potential harm and assisting rehabilitation”.
Common health conditions ECLP Communities First recognises the importance of delivering and supporting wellbeing services, particularly as evidence suggests mental health issues are amongst the most common health conditions, directly affecting around a quarter of the population in any one year.
“Efficiency: services must use resources efficiently and be accountable for the way public money is spent. There should be efficient interagency working, especially between health, social services, other local agencies and voluntary agencies, plus the private sector to achieve best value...”
Depression and anxiety are the most widespread conditions. In Wales, 11% of the adult population has a diagnosed mental health illness. (Together for Mental
According to the CPD for General Practitioners’ ‘Treatments for relapse prevention’ in the web article entitled ‘Depression & Anxiety’, “patients with mild to
moderate depression and [mild] depressive symptoms should first be offered non pharmacological approaches to treatment. It is clear from [NICE] research that CBT is the treatment of choice for these patients. However, due to the lack of funding and availability of trained CBT therapists in Wales, the GP needs a resource pack to enable them to access alternatives.” This is reflected in ECLP Communities First’s community plans of supporting local communities and individuals to improve their mental well-being.
Working in partnership By working with partners, the project has provided a greater opportunity for those in need of services to access them within their own local area, and to promote the services available through a range of media and networking opportunities. Our partners include Cardiff and Vale University Health Board, Gofal (Journeys), Samye Foundation and Charlie Waller Trust. Some partners – Mind and the Cardiff Community Mental Health Team – have provided the team with invaluable information and advice, and others have jointly delivered a range of sessions with us – including Emotional Freedom Techniques, Managing Stress and Anxiety, Mindfulness, and the Educating Patients Programme (EPP). Over the forthcoming year we plan to build on our progress to date by rolling out new courses – in confidence-building, EPP, ACTion for living with stress and depression, mindfulness – and by working with schools and youth clubs. We will also continue to develop our well-being breakfast groups, which are available to people who have engaged with our courses and want to continue to build friendships, improve their health and well-being, and develop and strengthen the techniques they have learnt as well as accessing other initiatives. To find out more about ECLP Communities First’s mental health projects, contact Lesley Lloyd, Health Services Officer, by emailing firstname.lastname@example.org or calling (029) 2077 8128.
New adult mental health unit at University Hospital Llandough Cardiff and the Vale of Glamorgan adult mental health services are now based at the new Hafan y Coed Adult Mental Health Unit at University Hospital Llandough, having moved from Whitchurch Hospital and Llandough’s Llanfair Unit. Professionals and members of the public were given the opportunity to visit Hafan y Coed earlier this year, with the official opening taking place in March.
The new unit provides a wide range of modern facilities, including: • • • • • • •
Crisis assessment ward (15 beds) Locality wards (51 beds) Psychiatric intensive care ward (10 beds) Addiction ward and day unit (12 beds) Neuropsychiatry service (12 beds) Male low secure wards (25 beds) Supportive recovery service (10 beds)
You will find more information and links to news releases, a photo and video gallery, video tour, and newsletters and updates on the NHS website. To find out more about Hafan y Coed, please visit www.cardiffandvaleuhb.wales.nhs.uk/ hafan-y-coed
Have you signed up to the National Principles for Public Engagement in Wales? Since 2014 C3SC has been a signatory to the National Principles for Public Engagement. The Principles support us in our commitment to work with organisations in the public and third sectors to improve public engagement in shaping the delivery of services. Our aim is to support the development of more citizenfocused services for the people of Cardiff. Mandy Williams, Head of Business Development, Consultancy and Learning at WCVA, tells us about the opportunities and challenges offered by the National Principles, and what they mean for people across Wales. “Since March 2011 Wales has had a set of National Principles for Public Engagement. These were developed by the Participation Cymru partnership during 2010 and endorsed by Welsh Government in 2011. They were developed because there were many people across communities in Wales who felt they were being short changed when it came to public engagement and, in particular, statutory consultation. There was also a cry of help from engagement practitioners in the field who felt they did not have sufficient guidance on what good engagement looked like.”
NATIONAL PRINCIPLES FOR PUBLIC ENGAGEMENT IN WALES
“When you read the 10 principles they sound like common sense. I would challenge anyone to argue against them. However, implementing them is a real challenge and working together in partnership with public bodies, communities and citizens to better engage is what is really needed.”
Engagement gives a real chance to influence policy, service design and delivery from an early stage.
Encourage and enable everyone affected to be involved, if they so choose
The people affected by an issue or change are included in opportunities to engage as an individual or as part of a group or community, with their views both respected and valued.
Engagement is planned and delivered in a timely and appropriate way
The engagement process is clear, communicated to everyone in a way that’s easy to understand within a reasonable timescale, and the most suitable method/s for those involved is used.
Funders “Since 2011, over 140 organisations across sectors have endorsed the Principles and many are actively using them to plan and evaluate their engagement work. The Principles are recognised by inspectorate bodies like Care and Social Services Inspectorate Wales, Wales Audit Office and others as a standard for good practice. Funders like Big Lottery are also keen to see them being implemented in project and programme design and development.
Engagement is effectively designed to make a difference
Work with relevant partner organisations
Organisations should communicate with each other and work together wherever possible to ensure that people’s time is used effectively and efficiently.
Make it easier for people to take part
Enable people to take part effectively
Engagement is given the right resources and support to be effective
People are told the impact of their contribution
The information provided will be jargon free, appropriate and understandable
People are well placed to take part in the engagement process because they have easy access to relevant information that is tailored to meet their needs.
People can engage easily because any barriers for different groups of people are identified and addressed. Engagement processes should try to develop the skills, knowledge and confidence of all participants.
Appropriate training, guidance and support are provided to enable all participants to effectively engage, including both community participants and staff.
Timely feedback is given to all participants about the views they expressed and the decisions or actions taken as a result; methods and form of feedback should take account of participants’ preferences.
Learn and share lessons to improve the process of engagement
People’s experience of the process of engagement should be monitored and evaluated to measure its success in engaging people and the effectiveness of their participation; lessons should be shared and applied in future engagements.
These Principles were developed by Participation Cymru working with TPAS Cymru, under the guidance of the Participation Cymru partnership. Endorsed by The First Minister of Wales, The Right Hon. Carwyn Jones AM on behalf of the Welsh Government. Further guidance on the National Principles can be found at
www.participationcymru.org.uk March 2011
Other support from Participation Cymru To help with implementation Participation Cymru has developed other resources to provide support, including the Evaluation Toolkit, Guidance Notes on the Principles, and a Principles into Practice checklist. These can all be found at www.participationcymru.org.uk/national-principles Over the last few years many people have adopted and used the Principles in their engagement work and many of those have, through Participation Cymru’s accredited courses, developed case studies that can be seen at www.goodpractice.wales The Principles complement the Participation Standards for Children and Young People in Wales and the
Principles for Engaging with Older People. Mandy told us: “They are deliberately generic so that they can be applied to any sector. If you haven’t yet endorsed them then please do! Just download a form from the website, complete and sign it, and return it to us at the email address below. Alternatively, if you would like hard copies of any of the resources please let us know.”
For more information on the National Principles for Public Engagement, please email Participation Cymru at email@example.com
(029) 2048 5722 9
Networking – how to stay connected One of C3SC’s key roles is to support Cardiff’s third sector to engage effectively at all levels – with other groups and organisations operating in a similar field, to influence policy and the planning of services and to provide people in our communities with an effective route for engagement and participation. Each network facilitated by C3SC provides a channel for staying in touch with other organisations and the issues affecting your organisation, and for feeding in information, questions and concerns to policy- and decision-makers at a strategic level in the City.
C3SC facilitates the following networks • Cardiff and Vale Volunteer Co-ordinators’ Network
The first Cardiff and Vale Trustees’ Network event
• Cardiff Health and Social Care Network
• Co-Creating Healthy Change Partnership Advisory Group
• Cardiff Sustainable Education Network
• Cardiff and Vale Long Term Conditions Alliance
• Cardiff Safer and Cohesive Communities Network
Networks consistently receive positive feedback for their content and speakers. After attending the first Cardiff and Vale Trustees’ Network event in November 2015, a trustee said: “I was really thrilled with the meeting at Chapter. I had the feeling that everyone else found that it was most beneficial too”.
• Cardiff Third Sector Learning and Enterprise Network • Cardiff Children, Young People and Families Network • Cardiff and Vale Trustees’ Network – in partnership with Glamorgan Voluntary Services • Cardiff Equality and Human Rights Network (currently under review) • Cardiff Third Sector Forum • Cardiff Third Sector Partnership Council
At the Trustees’ Network meeting attendees heard a presentation from Lyn Ashby from the Charity Commission on the importance of effective governance for trustee boards, which was particularly well received. People also had the opportunity to network, exchange experiences of being a Board member, and share information and good practice.
The Trustees’ Network aims to support Board members to carry out their duties professionally and effectively. If your trustees or fellow trustees are not yet members, please encourage them to join.
@wmaduk “Great morning meeting #trustees at the first @C3SC & GVS Cardiff & Vale Trustee Network! #governance #charityboards”
Network events coming soon • Cardiff Sustainable Education Network – 10am on Monday 11 July 2016. Call Alison on (029) 2048 5722 or email firstname.lastname@example.org • Cardiff Health and Social Care Network – Wednesday 15 June 2016. Call Sarah on (029) 2048 5722 or email email@example.com • Co-Creating Healthy Change Partnership Advisory Group – Tuesday 20 September 2016. Call Jenn on (029) 2048 5722 or email firstname.lastname@example.org • Cardiff and Vale Long Term Conditions Alliance – Tuesday 7 June 2016 from 2-4pm. Call Jacqueline on (029) 2048 5722 or email email@example.com
Keep an eye on our website for other network dates
Follow us on Twitter @C3SC 10
Terms of Reference We have consulted with our networks to develop Terms of Reference, which are set out below. The networks are committed to: • Recruiting members to the network so that it represents a broad cross-section of groups and organisations in the City, in order to reflect its diversity.
• Enhancing local policy-making as part of a collective voice for the third sector in Cardiff. • Considering reports and other data in order to create a robust evidence base to influence local policy-making. • Considering the issues for third sector organisations raised by members and refer these to Cardiff Third Sector Council for action where appropriate.
• Finding out about the work of other third sector organisations in Cardiff, sharing information and best practice, and exchanging ideas with colleagues both within and across sectors.
• Commissioning research as appropriate to develop sector-wide or organisational responses to service priorities and social policy.
• Developing an annual plan of priorities on which to campaign and influence the development of better services, identify and address gaps in services and take forward opportunities for joint working and to influence local, national and regional policy.
To find out more about any of the networks above, please contact Mary Duckett, Operations Manager, by emailing firstname.lastname@example.org or calling her on (029) 2048 5722. Alternatively, take a look on our website at www.c3sc.org.uk/networks/what-we-do
Keep Wales Tidy shares tips on developing successful communications Keep Wales Tidy’s Communications Team outlines some top tips for building a successful campaign: 1. Be creative! ‘Be Tidy’ introduced Wales to the character of Simon the Seagull who popped up everywhere on social media, the radio, on websites and in newspapers to remind people to clean up before he did! 2. Keep it simple The messaging for the campaign was simple yet effective, and suitable for all ages. It emphasised that it is our responsibility to ensure Simon and his friends don’t end up eating our food and making a mess. That means us not leaving litter on the ground and making sure our food waste is properly disposed of.
Keep Wales Tidy receives the Best Communications Award from Jason Mohammad Keep Wales Tidy, one of Wales’s leading environmental charities, has been recognised for its latest clean-up campaign in an award ceremony hosted in the capital in early February. The Third Sector Awards Cymru recognise and celebrate third sector efforts and best practice across Wales. Keep Wales Tidy was awarded Best Communications Award for their ‘Be Tidy’ campaign in September 2015 as well as runner-up in the Good Governance category. The ‘Be Tidy’/‘Tacluswch’ clean-up initiative was a multimedia communications campaign designed to inspire and support people to help clean up an area in their community. The campaign was funded by Tesco’s single use carrier bag levy charge.
3. Consistency is key ‘Be Tidy’ had a fresh look and feel that was applied to all communication channels. Free resources, featuring Simon, were provided to volunteers. These included clean-up kits full of useful information, tote bags, window stickers and posters. 4. More than just a hashtag The potential to reach new audiences via social media is huge. So, as with all Keep Wales Tidy initiatives, social media played an important role in ‘Be Tidy’ – Simon the Seagull even had his own Twitter account – @Simon_Gull – to share news about the campaign! 5. Cast a critical eye ... throughout Campaign not hitting the headlines? Constant monitoring will help to identify what’s working and what needs to be tweaked. As a result of the ‘Be Tidy’ campaign, thousands of people organised clean-up events across Wales and the charity was supported by a large percentage of people who were new to volunteering. For more information, visit the Keep Wales Tidy website at www.keepwalestidy.org and on Twitter @Keep_Wales_Tidy
CCHA on the importance of good governance member places filled over the years. However, following the introduction and adoption of the nine-year maximum term within the sector and the increased scrutiny of the regulator, this highlighted the need to formalise the recruitment process, further structure the Board administration and put succession planning in place.
Cardiff Community Housing Association Board training session Cardiff Community Housing Association (CCHA) won the award for Best Governance in the recent Third Sector Awards Cymru. CCHA is a registered social landlord that owns and manages over 2,500 homes in south east Cardiff. Over the past year there has been a noticeable change in the social housing sector, with an increased focus on the responsibilities and importance of the Board member or trustee role. It is also an area the regulator is starting to focus on more and more. CCHA is turning 40 this year, which is a testament to the Board, past and present. The organisation has been very fortunate to have a well-balanced Board with four tenant
Achievements so far • Skills audit and psychometric testing: CCHA has strived to ensure the Board is diverse, and includes a balance of skills, personalities, professions and members representative of the work that the organisation does and the areas where properties are. • Board members have job descriptions and person specifications. • CCHA has ensured there is a clear documented divide in responsibilities between the Chief Executive, Board and Working Parties. The organisation has introduced a programme of Board training, and ensured all members are clear on their responsibilities and are continually upskilling. • The organisation has benchmarked itself against the sector code of governance.
• There is a comprehensive appraisal process, including self-assessment, one-to-one meetings, feedback on the Chair, and a group assessment. • CCHA has formalised the recruitment process and introduced psychometric testing, skills audits, a probationary period and set terms of office (an initial three-year term and a maximum of nine years). • CCHA has ensured that Board members are clear about the organisation’s expectations and are signed up to them (data protection and confidentiality, code of conduct, equality and diversity, and declared interests). • The Board is encouraged to challenge, and take informed and transparent decisions that consider CCHA’s values, strategic direction and risk.
Top tip Get the basics right and be mindful that one size does not fit all – keep up to date with good practice but also do what is right for you. Remember that good governance is never a goal that is just achieved; it is something you must continually strive for. For more details about CCHA, visit www.ccha.org.uk
LinkedIn at www.linkedin.com/company/cardiff-third-sector-council 11
C3SC training – helping your organisation and personal development C3SC offers high quality, low cost training to employees and volunteers, covering a wide variety of topics. Our courses are FREE to many of our members – you will find further details and prices at www.c3sc.org.uk/training-events/c3sc-training or contact us for a training brochure.
Planning an Event
Free for everyone
Monday 6th June: 9.30am – 3pm This course is delivered in partnership with Cardiff Metropolitan University. By attending, you will be able to: • Prepare an action plan for your event • Develop a media strategy, write press releases and design other publicity • Ensure compliance with public liability, insurance, and music licensing regulations • Evaluate an event
Introduction to Tendering Thursday 9th June: 10am - 4pm By attending this course you will be able to: • Understand the commissioning process for social care services • Assess the areas where third sector providers can be involved • Understand tendering, and how it fits within the commissioning cycle
Internet Fundraising Thursday 16th June: 5pm - 8pm By attending this course you will be able to: • Create a plan for fundraising from digital media • Develop appropriate cases for support • Implement digital fundraising activity • Ensure you comply with relevant legislation and best practice • Know where to go for further information, help and advice
Food Hygiene Level 2
Tuesday 21st June: 10am - 4pm Accredited course Price: £60
Wednesday 13th July: 5pm - 8pm By attending this course you will be able to: • Understand why meetings are needed, what makes a good meeting, the need for minutes and accuracy of reporting • Understand the planning of an agenda and the preparation required • Explore practical tips and useful words for producing good minutes • Consider the blocks to participation
This course covers: • Knowledge and understanding of the importance of food hygiene • Associated food hazards • Good hygiene practice and controls based upon an awareness of food safety management systems • How to maintain good practice in the handling, processing and preparation of safe food
Creating a Sustainable Fundraising Strategy Wednesday 22nd June: 10am - 4pm By attending this course you will be able to: • Understand what a sustainable funding strategy is and why you need one • Learn how to explore and extend your fundraising options • Construct a realistic and sustainable fundraising strategy
Planning and Writing Successful Funding Bids Thursday 7th July: 10am - 4pm By attending this course you will be able to: • Review your current approach of developing a bid • Apply new techniques to give bids a winning ‘edge’ • Understand and meet the expectations of funders
Getting Fit for Fundraising Tuesday 12th July: 10am - 4pm By attending this course you will be able to: • Understand what is meant by fundraising and the different sources of fundraised income • Understand the legal requirements and best practice in relation to fundraising • Decide whether your organisation is fit for purpose • Appreciate the skills and approaches required to fundraise • Understand the fundraising planning cycle
Volunteers’ Week 1st June - 12th June 2016
Small Charity Week 13th - 18th June 2016
What events and activities are you running to celebrate volunteering? Let us know and we will promote them for you. A full list, including the Volunteer Centre activities, will be posted on our website at www.c3sc.org.uk Twitter: @C3SC #volunteersweek #ilovesdiffvolunteers www.volunteersweek.org Email email@example.com or call (029) 2048 5722.
Mon 13th June – I Love Small Charity Day Tue 14th June – Big Advice Day drop-in event Wed 15th June – Policy Day Thu 16th June – Fundraising Day Fri 17th June – Volunteering Day Keep an eye on our website at www.c3sc.org.uk as we will be promoting Cardiff small charities throughout the week. Twitter: @C3SC #SCWeek2016 #ilovesdiffcharities www.smallcharityweek.com
Effective Partnership Working Thursday 14th July: 9.30am - 1.30pm By attending this course you will be able to: • Understand the benefits and obstacles of joint working • Identify some of the key practical considerations for joint working • Assess the merits of different consortium structures
Emergency First Aid at Work Thursday 21st July: 10am - 4pm Accredited course Price: £60 This course covers: • The role and responsibility of a first aider • How to assess an incident • How to manage a casualty • … and more
What you have said about C3SC training: • “Very helpful and well-presented training…” • “It was a relaxed session, full of information and an opportunity to share with other delegates” • “Thank you for the training opportunity and the continuing support.”
To book your place and find out more: • Visit www.c3sc.org.uk/training-events/ c3sc-training • Email firstname.lastname@example.org • Call (029) 2048 5722
Safeguarding training You will find details of Cardiff Council’s safeguarding courses on our website at www.c3sc.org.uk/training-events/ c3sc-training#Safeguarding
Keep an eye on our website for our Autumn Training Programme - www.c3sc.org.uk 12
Cardiff Third Sector Council (C3SC)'s newsletter for the third sector in Cardiff