December Chamber Connection

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December 2017


CHAMBER CONNECTION EXECUTIVE COMMITTEE Brenda Nagel..................................................................................................................... Chair Ron Day .................................................................................................................... Chair-Elect Wayne Munson............................................................................................................ Secretary Craig Larson.................................................................................................................Treasurer Perrie Schafer ............................................................................................................ Past Chair BOARD OF DIRECTORS Paul Brucker ...............Railway Credit Union Kevin Magstadt ...................Kraus-Anderson Ron Day ............Andeavor Mandan Refinery Wayne Munson .................Indigo Signworks Brenda Nagel ..................University of Mary Dr. Blake Feil ....................Feil Orthodontics Heather Fried ..........Fried Financial Services Mike Nathe ............Bismarck Funeral Home Nick Hacker ..............ND Guaranty and Title Dan Pearson .........................Northwest Tire Chad Hatzenbuhler ...Bank of North Dakota Shannon Reichenberg ........Diversity Homes Jeff Herman ................................Petro Hunt Perrie Schafer ..............Schafer Financial Inc Jasper Schneider ..................................NISC Molly Herrington ....................................KLJ Russ Honeyman ....................Doosan Bobcat Scott Staudinger ..............Cloverdale Foods Chris Jones ....ND Dept. of Human Services Greg Vetter .....................University of Mary Tracy Kindem ..........H.A. Thompson & Sons Valerie Weigel ....Basin Electric Power Coop Craig Larson .............................Starion Bank Jennifer Wilson .....................Kirkwood Mall CHAMBER STAFF Al Anderson .................................................................................................. Interim President Annie Bergrud.........................................................................................Chief Financial Officer David Leingang............................................................................ Community Growth Director Mary Masters................................................................................. Office Support Professional Ryan Parsons........................................................................................................Vice President Rebecca Rattei................................................................................ Communications Specialist Chelse Simon..................................................................................Membership Sales Director Cathryn Sprynczynatyk Anderson ........................ Communications Specialist/ LBM Director Karly Palczewski...............................................................................Marketing & Events Intern AnneMarie Hansen .........................................................................Marketing & Events Intern


Full House at State of the Cities Address Leadership Bismarck-Mandan Chamber Holiday Mixer


Chamber Holiday Mixer Chamber Annual Dinner January Membership Mixer: University of Mary

COLUMNS Chair's Corner

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Cover Story 4 Member Profile 10 Ask-A-Pro 28 Chamber Perks 30 Chamber Ribbon Cuttings 34 1640 Burnt Boat Drive, Bismarck, ND 58503 701.223.5660 • CONTACT INFORMATION Content: The Chamber - 701.223.5660

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MISSION STATEMENT: Leaders for prosperity. Advocates for business.

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2 | Chamber Connection

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Chair's Corner


ave you ever heard that the older you get, the faster the time flies by? As I wrap up my term as your Bismarck-Mandan Chamber Chair, I find it incredibly hard to believe that it is already December. It has been a privilege to serve as your Board Chair and I have appreciated meeting and visiting with many of you over the course of this past year. I will continue on the Executive Committee as the Past Chair for 2018 and I look forward to what the new year brings. As many of you are aware, we are continuing our discussions with BMDA on a possible restructure where we would bring the work of BMDA and the Chamber together under one organization. The Executive Committees from both BMDA and the Chamber have gathered a great deal of input and are working to put the finishing touches on a decision for the full Board to vote upon in December. In the midst of this work, the search committee is continuing to review applications and work through the process of identifying our new Chamber President. These two items alone are exciting and uncertain all at the same time because our decisions will impact our Chamber and community and we want to be sure we are setting our Chamber up for complete success in 2018 and beyond. Stay tuned for updates on this important work. 2017 may have been a year of change at the Chamber, but the ship is on course and sailing smooth. Check out the feature story on the Chamber’s year-in-review. The Chamber was an active and effective participant in the 65th Legislative Assembly from January through May. In June, the Chamber launched BismarckMandan’s inaugural Lemonade Day, a program to teach entrepreneurship skills to the next generation of business leaders. This year brought back Chamber 101, an informational and networking opportunity for new members, veteran members, prospective members, and anyone else who wants to learn about the work of the Chamber. In October the Chamber convened its first Workforce Summit, an opportunity for employers and professionals to address the challenge of workforce needs in our area. Finally, the Chamber is about to launch its new Block-by-Block campaign. The goal of the Block-by-Block campaign is to visit all 1,308 members of the Chamber. I look forward to what Ron Day (Andeavor Mandan Refinery) and his leadership on the board will bring. I am grateful to outgoing Board Members for their years of service and dedication to the Chamber of Commerce. I thank the staff and Interim President Al Anderson for their work in 2017. During this time of transition, the staff has worked hard to maintain a level of excellence in service to the Chamber members. As our Chamber sails forward, know that we have solid leadership at the helm through the Board of Directors and the staff. As the Christmas holiday season is approaching, I wish you all the warmest of Christmas blessings. Enjoy time with family and friends and enjoy the beauty of our communities of Bismarck and Mandan during this beautiful season. Cheers to a prosperous new year! With your support and input, we will continue to be the bar in which all Chambers are measured against.

- Brenda Nagel Chair, Board of Directors @bismanchamber

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2017 Legislative Priorities Maintenance of Renaissance Zone Medicaid Expansion Licensing for Behavioral Health Practitioners Infrastructure Funding

By Cathryn Sprynczynatyk 2017 marked a year of growth and a year of change for the Bismarck-Mandan Chamber of Commerce. Our membership continues to grow, the staff continues to engage in the community to provide member services and events, and our volunteer leadership — from the Board of Directors to our active committees — all point toward our organizational excellence. This past year the 2017-2019 Strategic Plan was launched to take us toward the next decade. Our four basic strategic goals will give rise to objectives and tactics that will help our membership grow and prosper, be leaders in the community for issues and advocacy, and be a stable part of our quality of life in Bismarck and Mandan. Four highlights from the Chamber in 2017 call back to the four goals of the 2017-2019 Strategic Plan.


Strategic Goal No. 1 is to “Be the recognized policy advocates for businesses in the region.” The Bismarck-Mandan Chamber must be the trusted advocate for pro-business policies and support efficient effective government with sound public policy and political programs. It must also hold government entities and officials accountable for policies and programs which hinder business growth and development in the region. Bismarck-Mandan has a unique advantage among North Dakota communities as the home of the North Dakota State Capitol. The BismarckMandan Chamber works to capitalize on its location in the capital city and works to be influential at local, state and federal levels. The Chamber started 2017 with Gov. Doug Burgum speaking at the Annual Dinner in January. Toward the end of the year, Lt. Gov. Brent Sanford spoke to the Chamber’s Local Issues committee on the Main Street Initiative.

“Not every city can get the Lieutenant Governor to come over for their local issues committee meeting,” said Al Anderson, Interim President of the Bismarck-Mandan Chamber of Commerce. Planning for the 2017 North Dakota Legislative Assembly began two years prior. In December 2015, the Chamber brought together the Government Affairs committee, Local Issues committee, legislators and others to identify legislative priorities. Infrastructure, behavioral health, general business, and K-12 and higher education were the four areas of focus.

Let’s show the world what we can do together. Day by day. Project by project. Together we’re renewing infrastructure and keeping the world in business.

“It was really impressive to see so many industries work together and start to develop these priorities throughout the process,” said Ryan Parsons, Vice President of the Bismarck-Mandan Chamber of Commerce. In particular, Parsons said he was surprised how much the discussion on behavioral health took off. “We used the feedback from the business community to our local legislators and Chamber leadership,” Parsons said, “and it provided us with a pretty all-encompassing legislative agenda. That’s what I look back on as a key positive to all of this. It was the intense vetting and collaboration.” Four subcommittees were formed on the topics of infrastructure, behavioral health, general business, and K-12 and higher education. Those subcommittees met from January to May 2016. Their findings were presented to the Chamber Board of Directors in June 2016. High priority topics in the 2017 legislative session were maintaining non-oil hub city status, a proposed study of local and state infrastructure funding options and maintaining Bismarck’s Renaissance Zone incentive. Maintaining Bismarck’s Renaissance Zone incentive was a Chamber initiative that lasted beyond the legislative session. Once requirements for Renaissance Zones were clarified by the legislature, the City of Bismarck applied for a Renaissance Zone extension. The Chamber joined a coalition with Bismarck-Mandan Development Association, Bismarck-Mandan Home Builders Association and Bismarck-Mandan Board of Realtors to assist in Bismarck’s Renaissance Zone extension application. Three political subdivisions including Bismarck City Commission, Burleigh County Commission and Bismarck School Board needed to support the Renaissance Zone as part of the application. All three gave necessary approval for the Renaissance Zone to continue.

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Chamber Connection | 5

LEMONADE DAY 2017 In addition to the Chamber’s advocacy at the state and local level, the Bismarck-Mandan Chamber of Commerce also provides access to its members at the federal level. Throughout 2017, the Bismarck-Mandan Chamber hosted roundtables with Sen. John Hoeven, Sen. Heidi Heitkamp and Rep. Kevin Cramer. “We keep our membership informed of the issues, policies that either are impacting or can impact them. One of the best ways to do that on the national level is maintaining that communication with those officials — Sen. Hoeven, Sen. Heitkamp, Rep. Cramer,” Parsons said. “On the other side, for the elected officials it’s an excellent way to stay informed and to keep a finger on the pulse of what’s going on with local businesses.”


Strategic Goal No. 2 is to “Build visionary leaders for the region.” The Chamber is working from a young age to grow and enhance youth entrepreneur programs. In 2017 Bismarck-Mandan joined a growing list of communities across the country that host Lemonade Day. Lemonade Day is a curriculum based out of Lemonade Day National Headquarters in Houston. The curriculum teaches young entrepreneurs how to start a business through the model of setting up a lemonade stand.

BISMARCK-MANDAN 360 registered kids Avg. Total Revenue $262.90 Avg. Profit $207.18 Looking at Lessons: 85% Saved some profit 80% Paid back investor 75% Donated to charity 65% Met their goal 40% Spent some profit 20% Opened a savings account Goal for Lemonade Day 2018: 500 registered kids

“We’re empowering youth to be strategic thinkers and game changers in our community through the confidence and leadership skills they get in this program,” said David Leingang, Community Growth Director for the Bismarck-Mandan Chamber of Commerce. “By putting these young individuals at the forefront of their own workforce, they are the bosses, the leaders.” The lessons start with setting financial goals. In addition to setting a goal for how much profit they want to make, youth consider how much of their profits they want to spend, save and donate. It is recommended that a mentor go through the curriculum with the young entrepreneur. “For us it’s about instilling that entrepreneurial spirit in young people that they can go out and create a business,” said Cory Fong, Director of Communications and Public Affairs for MDU Resources, “be successful, put more money into their business, save for their future, invest in whatever they want to invest in, maybe give back to the charity of their choice. Those are all qualities that we should all be trying to remind ourselves of. For us at MDU Resources serving the community for as long as we have, this was just a nobrainer for us to be a part of this program.” MDU Resources Group was one of the Main Squeeze sponsors of Lemonade Day 2017. Youth learn business and entrepreneurship lessons such as the cost of goods, return on investment, creating their product, expenses, profit margins and collaborating with business partners. The curriculum is designed for grades 3-8, but it can be adapted to any age level.

360 kids registered for Bismarck-Mandan’s first Lemonade Day. The average profit per lemonade stand was $207.18. The goal for Lemonade Day on June 16, 2018 will be 500 kids. “Telling kids, ‘If you set a goal, you can accomplish it, and you’ll feel darn good doing it,’ that is more important than teaching them to balance a checkbook in my opinion because of the confidence they get out of it,” Leingang said. Local elected officials, Lemonade Day sponsors and Chamber board members attended a VIP bus tour of lemonade stands in Bismarck-Mandan in 2017. Bismarck City Commissioner Nancy Guy was one of the VIPs who toured the lemonade stands. “I think it’s important to be that spark going early on,” Guy said. “You just don’t know which one of these kids is going to be the next Bill Gates or somebody like that. They might start up their own business after college. It may spark them to go to college.”


Strategic Goal No. 3 is to “Ensure the region’s future prosperity.” Bismarck-Mandan continues to grow and develop as a desirable place to live, work, raise a family and start a new business. The vision of a strong business community, working together with other community leaders, will lead the way to a dynamic, vibrant and growing Bismarck-Mandan region.


Anderson said Bismarck-Mandan essentially has negative unemployment with more jobs open than people looking for jobs.

“I was impressed with how well our state already works with the energy sector to provide education and instructors geared to their sector. I knew of some of the programs but was surprised at how much it has grown. It was also impressive to me that the items Jaimie Francis discussed are already very much in motion in our state. Definitely gave me a sense of pride to be from such a forward thinking state!”

“Our (homesteading) ancestors were offered 160 acres to come into the state,” Anderson said. “We’re offering jobs.”

“The Doosan Bobcat speaker was motivating and passionate.”

Parsons said workforce needs have been a constant conversation at everything from board meetings to committee meetings to membership mixers. The Chamber wanted to engage in that discussion.

“Very good event. Liked the amount of time. Good information packed into 1/2 day to get back to work. Will definitely attend next time.”

One of the strategies specific to this goal is to “collaborate with local organizations and businesses to identify and engage area workforce development issues.” The Chamber’s first Workforce Summit was convened on Oct. 24 to achieve this goal. “What we hear and have heard since approximately 2012 is the need for skilled workforce,” Anderson said. “Bismarck’s unemployment rate is 1.8 percent. Before the year 2000, we had seven decades of migration out of the state. Since 2000 the state has been growing in population. (North Dakota) gets maybe 10,000 graduates each year, but job openings are at 15,000-16,000.”

“If we look at the issues impacting Bismarck-Mandan and our region, workforce I would argue is priority No. 1,” Parsons said. “It’s placement in our strategic plan since 2015 has made it a priority for our organization. With those things in mind we began to have conversations with area employers, industries, on not only what they have identified as their workforce needs but also what they view as potential solutions. The goal of Workforce Summit was not to only discuss what is a challenge, but to discuss what is a possible solution.”

Source: Chamber Workforce Summit evaluations

Jaimie Francis, Director and Programs and Operations for the U.S. Chamber Foundation, gave the opening keynote on “Managing your Talent Pipeline.” Parsons said the relationship with the U.S. Chamber is beneficial to BismarckMandan Chamber members. “Having (the U.S. Chamber) come down, visit with our membership, present those issues from Capitol Hill that the U.S. Camber is monitoring, is a good opportunity to provide our membership with insight into the activity on Capitol Hill,” Parsons said. An employer and educator panel was convened on the topic of “Closing the Workforce Skill Gap.” “If you get people in a room, they can truly get into a discussion, solve problems and make a difference,” Anderson said. “When we had the chancellor, university presidents, all sitting around the table talking about how to solve that problem, we increase the odds of success dramatically.” Doosan Bobcat was not only the presenting sponsor for the Workforce Summit, but also the closing speaker. Matt Sagaser, Director of Innovation Accelerated and Acceleration Center for Doosan Bobcat North America, provided the closing keynote on “Importance of Company Culture in Talent Retention and Attraction.” “The role that we have in the city of Bismarck-Mandan is, I believe, not only as member but also as leadership. We feel that it is important for the Doosan Bobcat family to give back, not only to draw employees into our business but also by leading by example,” Sagaser said. “What better way to do that than not only sponsoring the event that is focused on workforce with multiple businesses in the region, but also by participating in it?” Sagaser said the key to sustaining workforce is creating a community that is attractive to talented employees. “The strength of our business is dictated by the strength of our community. The strength of our community is driven by the power of people,” Sagaser said. “At Doosan Bobcat we believe the people are our greatest asset. We believe the stronger our community is, the stronger our workforce is.”


Strategic Goal No. 4 is to “Ensure organizational excellent to lead in the region’s economic growth.” The Bismarck-Mandan Chamber of Commerce is a high-performing organization that is both well-respected and recognized statewide. The Chamber works to generate a Return on Investment that will ensure a high rate of member retention and growth. The staff seeks to provide unparalleled programming and events to Chamber Members. Among the new initiatives in 2017 are Chamber 101 and the Block-by-Block campaign.

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MEMBER ENGAGEMENT “The purpose of Chamber 101 is to educate new members, existing members, potential members on the member benefits and what we do at the Chamber,” said Chelse Simon, Membership Director for the Bismarck-Mandan Chamber of Commerce. Chamber 101 is opened up to everyone whether they are new, potential, or established members. Attendance is capped at 30 people. Smaller than a membership mixer, Chamber 101 makes it easier for new Chamber members to network. The event is held quarterly in February, May, August and November. Simon said at the Chamber 101 event in November 2017 was mainly small businesses and home-based businesses and provided valuable networking. The next Chamber 101 event will be Feb. 13, 2018. In December 2017 and January 2018 the Bismarck-Mandan Chamber will embark on its first Block-by-Block campaign. The goal of the Block-by-Block campaign is to visit all 1,308 members of the Chamber. Chamber staff, the Board of Directors, and Chamber Ambassadors will all participate. “What’s important to the Chamber is maintaining that communication with our membership,” Parsons said. ”Block-by-Block allows not only the Chamber team, but also the Chamber Ambassador committee and Board of Directors get out there and have an opportunity to visit and interact with our entire membership. “The importance of that is really to keep that dialogue going on what businesses are seeing from their perspective in Bismarck-Mandan, but also keeping that message of the Chamber going — showing that we’re out there in the community and showing our presence. It’s a large undertaking, but when you look at the opportunity it presents in terms of relationship building, it’s an opportunity you can’t pass up.”


In a joint announcement, the Bismarck-Mandan Chamber of Commerce and Bismarck-Mandan Development Association have notified membership that they are investigating a possible merger. Anderson said the idea of a merger between the organizations has come up multiple times over the years. This recent investigation of a merger was prompted in part by staff vacancies at both organizations. The Chamber is currently in search of a new President, and that executive search is ongoing. In addition, there is overlap in the missions and strategic plans of the Chamber and BMDA. “The key question is can we say that a potential merger is best for the overall community,” Anderson said. “Is a merged organization stronger and more powerful than two separate entities?” That question will be investigated by BMDA and the Chamber in 2018.


1,308 members of the BismarckMandan Chamber of Commerce 104 ribbon cuttings held by the Chamber Ambassadors from Jan. 1, 2017 - Nov. 1, 2017 93 new members signed from Nov. 1, 2016 - Nov. 1, 2017

3rd time Chamber Connection magazine has won MACE Publication of the Year in the last five years. 2017 Publication of the Year





Heather Fried opened her agency in July 2015.

MEMBER PROFILE Featuring Heather Fried


Q: Tell us about yourself and your role within the organization. A: I’m a graduate of Mandan High School and University of Mary and live with my husband and two children on a dairy farm NW of Mandan.

My role in the organization as owner and President of the agency is to champion not only for my customer but my team. I have excellent team members that help others live a more confident life. As agents, we provide valuable information about insurance, the risks that make it necessary, what is available to protect yourself from those risks and help you take action to achieve your most important goals.

10 | Chamber Connection

Q: Briefly tell us the history of State Farm - Fried Financial Services. A: I opened my agency doors in July 2015 with the focus on protecting people through life’s uncertainty while helping create a future they can enjoy. We are part of State Farm’s family of insurance and financial services companies that together serve tens of millions of customers in the U.S. Originally State Farm® was a single-line auto insurance company, State Farm® now offers nearly 100 products and services, in five different lines of business. As a mutual company, we are focused on our policyholders. We show our commitment by handling nearly 35,000 claims per day. State Farm does the right thing for our customers and our communities through sponsorships of safety programs and organizations. Q: How has the growth of Bismarck-Mandan impacted State Farm®- Fried Financial Services? A: We appreciate the growth we have seen in our area not only with families moving to the area, but new small business opportunities. This has allowed us to help more customers in the insurance we provide along with the increased opportunity to help small business in their insurance and financial needs. Personally, it has given me more optimism of a successful future, so much so I invested in the land and business location rather than renting, knowing I’m here for the long haul. Q: What industry trends are taking place? A: One of the biggest industry trends that is taking place is claim costs and claim frequency. They continue to rise across the country, as a result, auto insurance rates for customers are adjusting to better cover claims costs. People are driving more miles, experiencing greater distractions behind the wheel, and higher repair costs are driving rates upward. Another trend is the move to access more of our insurance and financial information online. Convenience at your fingertips! Now State Farm® services and unique mobile features are closer than ever and there when you need them. For example, submitting or viewing a claim, paying your bill, make mobile deposits and viewing your insurance cards, making State Farm® and my office easy to do business with. Q: Have there been any monumental changes in the industry that you’ve had to deal with? A: The industry as a whole is using customer’s actual driving data through Bluetooth or plug-in devices to more accurately price insurance risk. At State Farm® our use of driving data analytics is in a form of a discount called Drive Safe & Save. Many Financial Institutions are changing the way they offer their services, resulting from new rules issued by the U.S. Department of Labor regarding the way advice is provided to customers. These changes continue to be evaluated and our work continues toward serving customers’ needs.

Q: What does the future of State Farm® - Fried Financial Services look like and the industry as a whole look like to you? A: Honestly, I think it looks great! Change and challenges are part of everyday life, we choose to embrace it and continue to help as many customers as we can. My team and I get to have conversations, find out what is important, focus on the relationship and conversation to determine if we are on the right track in protecting them. If they have big financial goals that they are working on, we look for any gaps or concerns that could prevent those from happening. Then we help create action plans to meet them. How exciting is that! Q: State Farm®- Fried Financial Services became a member in 2015, why do you continue to renew each year? A: The chamber is our business advocate, it has provided me personally with the opportunity to learn and meet some really great people. Being elected to the board has opened my eyes to what is all involved, most of which I was unaware of. You definitely get out of the chamber what you put into it. If right now all you do is pay your dues, say you’re part of the Chamber because that is what businesses are supposed to do, you may not see a return on your investment. However, if you embrace events, knowledge and networking opportunities that are provided you will be more informed about the issues that directly impact you and your business. This can help you and your business by connecting with those that can help you be successful, enhance your brand & presence in the community to let people know what you are what you are about. It doesn’t happen organically, just like success doesn’t happen overnight. You have to work for it, being engaged to make a difference in order to be the difference. Q: What should Chamber members know about State Farm®- Fried Financial Services that may assist them? A: Our office does more than auto and home insurance. We do relationships, we do fun and we do community! We provide valuable information about insurance in a way that is easy to understand. Your life changes, we want to change with you and that means we need to review what is important to you. You will celebrate times of sorrow and celebration, we want to be with you on those journeys. We help you select a customized insurance policy that works for you, whether your insurance needs are auto, home, life, health or financial service products We’re are here to help!

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With over 350 sets of eager ears, members of the Bismarck-Mandan Chamber joined us for another great event as both Bismarck and Mandan Mayors highlighted their respective cities.

Mandan Mayor, Tim Helbling, enlightened attendees on the humble beginnings and prosperous future that lies ahead for Mandan. Whether it be an uptick in positive attitudes toward the city, or the fact that Mandan has been awarded North Dakota City of the Year for 2017, it is clear that not only is Mandan a place to have fun, but community with a spirit of pride. Bismarck Mayor, Mike Seminary, focused on the relationships that make things happen in a city of Mayor Tim Helbling Bismarck’s size. Through an engaged community that is consistently changing and evolving to meet the needs of a diverse community, Bismarck continues to be praised as one of the top 10 Best Places to Live!

Mayor Mike Seminary


We would like to take this opportunity, once again, to thank all of those who attended this year’s address. It is through your support that we are able to make events like this happen, so that we may continue to add value to our communities. We hope you enjoyed the conversations and comments from Mandan Mayor Tim Helbling, Bismarck Mayor Mike Seminary, and Lincoln Mayor Gerarld Wise! Thank you to all of our sponsors, who so graciously invest their time to both attend and enjoy our many events. We cannot wait to see you all again, next year, at the State of the Cities Address, November 6, 2018!

12 | Chamber Connection

Silver Sponsors:

Table Sponsor: AE2S, American Bank Center, Apex Engineering Group, Bismarck State College, BismarckMandan HBA, BNC National Bank, Bremer Bank, Capital Credit Union, Choice Financial, Dakota Appraisal & Consulting, Ltd., Dakota Community Bank & Trust, First International Bank & Trust, Gate City Bank, HDR Engineering, Houston Engineering, KX News, Northern Improvement Co. , Northwest Tire, Starion Bank, University of Mary and Wells Fargo Bank.

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LEADERSHIP BISMARCK-MANDAN: ENERGY AND NATURAL RESOURCES ENERGY DAY MDU Resources campus was the host site for Leadership Bismarck-Mandan Energy Day on Oct. 18. To start the day, the co-chairs asked the following questions: • Did anyone take a hot shower this morning? Thank Montana-Dakota Utilities for the natural gas that heated your water. • Did anyone charge your phone or make a cup of hot coffee? Thank the coal industry for your electricity. • Did anyone drive a car this morning? Thank the oil industry for your gasoline. The class embarked on a half-day tour of energy industry sites in the Bismarck-Mandan area. First, the group toured the R.M. Heskett Station in Mandan. Unit I at the Heskett Station is the oldest coal-fired electrical generation plant now in operation by Montana-Dakota Utilities. Since 1954, the unit has been a dependable source of electricity for customers of Montana-Dakota Utilities. Next, the class toured Andeavor Refinery in Mandan. From the bus tour, the group viewed ongoing construction and expansion at the refinery. With a tour provided by an environmental specialist, the group also viewed environmental testing of water ponds built into the Andeavor refinery system. AGRICULTURE & NATURAL RESOURCES Tom Bodine, North Dakota Deputy Agriculture Commissioner, discussed North Dakota agriculture industries, including honey. North Dakota is the No. 1 honey producing state. The North Dakota crop system doesn’t generally require pollinators, but bees are moved to the state for good food source and forage. North Dakota also has fewer restrictions than South Dakota or Montana with regards to distance between hives. With apiary issues such as Colony Collapse Disorder, North Dakota was the first state to develop a Pollinator Plan in response. Jay Fuhrer, a Soil Scientist with NRCS, presented the issue of carbon being depleted from North Dakota soil through certain farming practices. Fuhrer encourages farmers and gardeners to plant cover crops immediately after harvest. Rye or cool-weather grasses help protect the carbon in the soil and help protect the soil from erosion.

14 | Chamber Connection

The co-chairs of Agriculture & Natural Resources Day searched for an agricultural site the class could tour on Nov. 1 and selected Kist Livestock. The class toured Kist Livestock in Mandan on a cattle sale day. The group observed the auction process and closed the day with lunch at Stockman’s Supply.


Gold Sponsor:

Program Sponsors: BASIN ELECTRIC POWER COOPERATIVE A Touchstone Energy Cooperative ®

Energy Day Co-Chairs:

Julie Fedorchak – North Dakota Public Service Commissioner Andrea Fonkert – MDU Resources Group Kay LaCoe – Lignite Energy Council

Agriculture & Natural Resources Co-Chairs: Kyle Sebesta – KLJ Leslie Pearcy – KLJ

Breakfast/Lunch Sponsors:

MDU Resources Group (Energy Day) Lignite Energy Council (Energy Day) KLJ (Agriculture & Natural Resources Day) Dakota Community Bank & Trust (Agriculture & Natural Resources Day)


The 2017/2018 Student Chamber group met at Securian Financial in November to learn how to prepare for a financially prosperous life after high school. Students first heard from University & Student Development Coordinator with the Bank of North Dakota’s, Amanda Woidyla, as she described some positive avenues to travel when planning for college and beyond. Whether it be scholarships, grants or investments, students were encouraged to begin planning for how they will afford the lifestyle they want while carrying on their education after their senior year in High School. The conversation carried on with Financial Advisor for Securian Financial, Shane Hafner, as he echoed Ms. Woidyla’s words to begin planning now! Whether it be personal finance, or personal investments, these juniors and seniors were educated on the urgency of planning and how to avoid becoming an emotional investor in both life and the finance world.

You’ll be surprised by Capital Credit Union’s lending capacity.

We would like to thank all of our Program Sponsors for their support in developing the next generation of civicminded leaders.

When it comes right down to it, all you have to do is remember one thing about us; we just love giving loans to businesses like yours.1 Whether you need startup capital, you’re expanding or remodeling, or have major capital needs, Capital Credit Union can help.

Presenting Sponsor:

Program Sponsors:

Carpet Inc.

Stop by our Main Office or call today to see how we can partner together for your business. BASIN ELECTRIC POWER COOPERATIVE A Touchstone Energy Cooperative ®

Myron Aune

Business Services Manager NMLS# 630547

Brad Shetler

Business Services Officer NMLS# 744427

204 W. Thayer Ave., Bismarck • 255-0042 BND’s Amanda Woidyla and Securian Financial’s Shane Hafner address Student Chamber.

Chris Barry

Business Services Officer NMLS# 1539813

It’s Not Just Business. It’s Personal. 1

Based on credit approval. Federally insured by NCUA.

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Presented by:


The hustle and bustle of the holiday season is upon us, and we are excited to celebrate the holidays with you! Our Presenting Sponsor Eide Chrysler – Dodge – Jeep – Ram and us are gearing up for an evening full of fun, food, drinks, festive music, 50/50 raffle, and of course prizes! We are eager to see you all on Tuesday, December 12th for our Chamber Holiday Mixer! About 1,500 of our friends both members and nonmembers will fill the exhibit hall to enjoy an evening of networking and festivities! With 100 member booth showcased, and 1,500 people you will be sure to walk away with a great experience! The Holiday Mixer is our largest event of the year, and we do not want you to miss out. Doors open at 5pm, and the cost is $5 at the door or you can register beforehand at our website Before you take off for the holidays come celebrate with us! If you would like to attend or would like more information about having your business featured at the mixer please contact Chelse at 701-223-5660 or

16 | Chamber Connection

Chamber Connection | 17






Date: Tuesday, December 12, 2017 Location: Bismarck Event Center, Exhibit Hall 315 S. 5th Street, Bismarck (Door E42) Time: 5:00PM - 8:00PM Admission: $5.00 plus a Business Card Presenting Sponsors: CHRYSLER I DODGE I JEEP I RAM

The snow is here which means the Bismarck-Mandan Chamber of Commerce Holiday Mixer is here! Join us along with other community members for a festive evening with food, drinks, music, and prizes! If you would like to RSVP for this event, or learn more about showcasing your business at this event please contact Chelse at 701-223-5660 or csimon@bismancc. com.


Date: Thursday, January 11, 2018 Location: Bismarck Event Center, Hall B 315 S. 5th Street, Bismarck Time: 5:00PM - 9:00PM Admission: $75 for Chamber Members $85 for Non-Members Presenting Sponsors: CHRYSLER I DODGE I JEEP I RAM

The Bismarck-Mandan Chamber of Commerce’s largest premier event is around the corner! On Thursday, January 11th at the Bismarck Event Center, don’t miss the famous black-tie formal event with amazing entertainment and wonderful fellowship! This event is a night for outstanding entertainment, fine dining, awards, recognition and a wonderful opportunity to network and showcase your business with nearly 1,000 business members, guests, co-workers, and VIP clients. It’s never too early to mark your calendar and plan your evening out with us! To reserve your table, email Karly at or purchase tickets online at or contact the Chamber at 701-223-5660.

18 | Chamber Connection


Date: Thursday, January 23, 2018 Location: Lumen Vitae University Center 7500 University Dr, Bismarck Time: 4:30PM - 6:30PM Admission: Free to Attend Start the year off right by attending January’s Chamber Membership Mixer at the University of Mary! U-Mary is hosting the mixer in their brand-new Lumen Vitae University Center from 4:30pm - 6:30pm on Thursday, January 23. This event is a wonderful way to tour the new facility, meet other business members within the community, while enjoying refreshments and hors d’oeuvres! Mixers are free for Chamber members to attend and are open to everyone within your organization. RSVPs are appreciated and can be made online at www. or by contacting Chelse at

Chamber Connection | 19





‘MY MANDAN’ PROMOTION ENCOURAGES SHARING FAVORITE PLACES TO SHOP & DINE “My Mandan” is the theme for Mandan’s newest promotional video. Showcasing places to shop and dine, the video is intended to help increase awareness of these options among area residents and travelers and to engage them in sharing their favorites on social media.

“Our community is working to recruit and foster more retail and eating options, but meanwhile we have more choices than most people realize,” points out Ellen Huber, City of Mandan Business Development and Communications Director. Mandan received lackluster ratings as a place to visit in a survey of residents and non-residents conducted earlier this year. The main reason cited was a lack of restaurants and stores. “Visitors appreciate Mandan’s outstanding events and attractions,” adds Laurie Leingang, chair of the Mandan Tomorrow – Leadership, Pride and Image Committee, which provides guidance on a community marketing

program. “Alerting people to even more enjoyable reasons to stick around and visit Mandan’s shops and restaurants is important to expanding tourism, supporting existing businesses and attracting new businesses,” she notes.

Hosted by committee member Dot Frank, the new video features a number of stores and restaurants unique to Mandan. “We couldn’t possibly feature everything our community has to offer,” Frank explains. “So we’re inviting community members and visitors to get involved by telling us what evokes ‘My Mandan’ for them.” The public is invited to share photos or video clips on the “Made in Mandan” Facebook page showing themselves, friends and family in favorite stores and restaurants in Mandan. Tag it #MyMandan on Facebook and Twitter. Check out the new video and others about Mandan on YouTube via the “Great Things: Made in Mandan” channel.



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20 | Chamber Connection


Kupper Automotive (Bismarck Motor Company and Kupper Chevrolet-Subaru) is proud to announce that its customers, fellow community members and area businesses raised more than $25,000 for the N.D. National Guard Emergency Relief Fund (ERF).

The real lure may have been the 1,000 free hot dogs and 1,000 free hamburgers, but depending on who you asked, others may have pulled in to enjoy the music of American Idol qualifier Brianna Helbling, peruse the over 180 classic and muscle cars, check out the Subaru Rally Team USA show car and display or bid on over 130 silent auction items donated from businesses and individuals in the community. Whatever the reason, the people that stopped by Kupper Chevrolet Sept. 9, 2017, were committed to making an impact in the lives of others by voluntarily opening up their wallets and hearts to make a free-will donation. “It was a perfect day for our 12th annual event and we couldn’t have asked for a better turnout,” said Kupper.

Accepting a check on behalf of the North Dakota National Guard Tuesday was Brig. Gen. Bob Becklund.

Photo Credit: William “Pro” Prokopyk, North Dakota National Guard

“The community support this event continues to receive year after year is remarkable and I am amazed. It’s our honor to host this event every year and we are thankful to the area businesses that jumped on board as sponsors this year, to all of those that donated for our silent auction, to the car show participants, the talented Brianna Helbling, and the community members that came together to make this another huge success, raising the most money to-date. We are already looking forward to making next year even bigger and better and giving back even more to the men and women of our armed forces.”

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324 Third Street North, Suite 3, Bismarck 701-255-4400 Chamber Connection | 21



UPCOMING 2018 CHAMBER EVENTS January Jan. 11 - Chamber Annual Dinner Jan. 23 - January Membership Mixer February Feb. 8 - Chamber Game Day Series Feb. 13 - Chamber 101 Feb. 22 - February Membership Mixer March Mar. 15 - Economic Outlook Forum Mar. 22 - March Membership Mixer April Apr. 2 - Chamber Spring Mixer April Membership Mixer May May 15 - Chamber 101 May 16 - LBM Field Project Presentations May 23 - LBM Graduation May Membership Mixer June Jun. 11 - Chamber Golf Scramble Jun. 16 - Lemonade Day June Membership Mixer Fridays at the Chamber August Fridays at the Chamber Chamber 101 Chamber Sporting Clays August Membership Mixer September Sept. 4 - Brats with the Brave Sept. 6 - Celebrate Bismarck-Mandan Chamber Night Golf Scramble Fridays at the Chamber September Membership Mixer October Oct. 11 - Harvest Mixer Chamber Workforce Summit November Nov. 6 - State of the Cities Address Chamber 101 November Membership Mixer December Dec. 11 - Chamber Holiday Mixer RSVP for these Chamber events online at

22 | Chamber Connection




In October, University of Mary’s Knights of Columbus Council 16402 received this year’s Outstanding College Council Award from the national Knights of Columbus College Councils Program. With around 400 councils at colleges and universities in the U.S., Canada, Mexico, Puerto Rico, the Dominican Republic and the Philippines, the organization’s mission is to promote the moral, intellectual and spiritual development of the future leaders of civil society, the Order and the Church through witness to the Gospel and dedication to principles of charity, unity, fraternity and patriotism. “Our Council hasn’t ever set out to receive awards or accolades, we simply respond to the needs of our university and greater community,” said Grand Knight Chris Riedman, a junior from Bismarck, ND, double majoring in Philosophy and Catholic studies at the University of Mary. “We are so honored and humbled to have been recognized in such a tremendous way and I am so grateful to our Knights for responding with enthusiasm to the needs of others. We see the importance of building service and community through outreach. We also have our annual softball tournament scheduled for April. We look forward to responding to the needs of the community and spreading the love of Christ as we serve.” “This award is a great honor, but the true reward comes in seeing lives transformed by Christ working through our brother Knights,” added McDonald. “Our motivation from the very first moment, and I pray that it remains so until the very last, is that the endeavor we have undertaken would lead to the salvation of just one soul. If just one person comes to the University of Mary and chooses a life of virtue over a life of sin through the direct or indirect influence of our council or its members, we will have achieved success.” What’s most remarkable is that this University of Mary Knights of Columbus Council has nearly 100 members and earned this award after only one full year of existence. “The Knights of Columbus focuses on the founding values of charity, unity and fraternity – and we implement those values to all that we do – recruiting included,” added Riedman. “A beautiful thing that I have seen that makes us unique is that we don’t do as many membership drives as other councils. Men seem to be drawn to what we do and what we are all about – I believe that our Council possesses a special charm that makes us stand out to men seeking to grow in their faith through service and make long lasting friendships founded in Christ.” The University of Mary’s K of C Council formed out of the good, holy and dedicated men by the already present organizations such as the Knights of Virtue, St. Joseph’s Hall, FOCUS and others.

DACOTAH SPEEDWAY PRESENTS CHECK TO BISMARCK CANCER CENTER Dacotah Speedway promoter, Beau Simmons, presented the Bismarck Cancer Center with a check for more than $2,000 in November.



Networking Lounge Sponsor Bismarck Larks

Dacotah Speedway, in conjunction with the BismarckMandan Stock Car Association, presented a donation check to the Bismarck Cancer Center for more than $2,000 in November 2017. In August, Dacotah Speedway hosted it’s 9th Annual Drive to Survive Night. Fans who purchased a special Drive to Survive t-shirt or hat got free admission into the races that night. T-shirts and hats were sold throughout the season and all proceeds raised went directly back to the Bismarck Cancer Center. “Dacotah Speedway is proud to make a positive impact in our community,” said Dacotah Speedway Promoter, Beau Simmons. “I think everyone knows someone who has been impacted by cancer and we are honored to partner with the Bismarck Cancer Center on Drive to Survive. Each year, it blows me away how generously our fans give back to this great cause.” In the past nine years, Dacotah Speedway has raised over $30,000 for the Bismarck Cancer Center.

Booth Sponsors

Annunciation Monastery Anytime Fitness – Mandan Bain Agency BEK Communications Bismarck Cancer Center Bismarck Mandan CVB Bismarck Municipal Airport Bismarck Parks & Recreation Bismarck Tribune Braun Intertec Capital Credit Union Caribou Coffee & Einstein Bagels Coaches Choice Corporate & Athletic Apparel Coldspring Community Options Dacotah Speedway Dakota Adventist Academy Dakota Carrier Network Dakota Foot & Ankle Dakota Pharmacy EAPC Architects Engineers Edgewood Vista Eide Bailly, LLP First Community Credit Union Gate City Bank Gateway to Science Harlow’s Trailways

Impact Foundation KFYR – TV Kirkwood Mall KX News Lewis & Clark Development Group Liberty Business Systems, Inc. Marco Missouri River Media Missouri Valley Family YMCA MOJO 1075 My Place Hotel NDAREC New Vision Security Northland Health Centers Northwest Tire Inc. North Dakota Society of CPA’s Open Road Honda Prairie Sinus Ear & Allergy Pride Inc. Probitas Promotions Prominent Technology Source Communication & Security Starion Bank University of Mary Vibra Hospital of the Central Dakotas Vogel Law Firm Zonta Club of Bismarck

Reserve your sponsorship today for the 2017 Holiday Mixer! Booths are available for you to showcase your business and services to over 1,500 individuals throughout or community. Admission: $5.00 plus a Business Card

Chamber Connection | 23





SANFORD HEALTH ACQUIRES STAKE IN GERMAN HOSPITAL SYSTEM Sanford Health’s German subsidiary has acquired a minority position in ISAR Klinik II AG, which includes Isar Klinikum, a hospital located in Munich, Germany. This represents the first investment in an international hospital by the Sanford Health system.

The founder of ISAR Klinikum, Eckhard Alt, M.D., Ph.D., oversees The Sanford Project as its Todd and Linda Broin Distinguished Professor and Chair. The Sanford Project is a cornerstone initiative of Sanford Research that is looking for a type 1 Diabetes cure.

ISAR Klinikum is a top-rated hospital in the Bavarian region of Germany, according to Focus Magazine. The hospital provides a full range of services, including a center for regenerative medicine.

“Advancements in medicine and patient care come when knowledge is shared,” said Alt. “As we look to the future and our stronger relationship with Sanford Health, we are excited to further unite our work and spread it to more parts of the world.”

Kelby Krabbenhoft, president and CEO of Sanford Health, will serve as a member of ISAR Klinik II AG’s board of directors. “This is another significant step in our goal to advance health care around the world,” said Krabbenhoft. “ISAR’s ground-breaking procedures and medical technology are well-known, and we are eager to strengthen our relationship with the hospital and its leaders to bring that knowledge and care to our patients.”

Since 2015, Sanford Health has arranged for U.S. patients to travel to ISAR Klinikum to gain access to stem cell therapies allowed in Germany. Sanford has also sent 11 physicians to the hospital to better understand the application and impact of these therapies. The physicians’ experience has contributed to Sanford Health’s FDA-approved rotator cuff clinical trial in the United States.

Thankful for Your Business We understand the worth of long-term customers and are thankful for new introductions. We know the importance of establishing trust and being responsive. Thank you to our customers for the opportunity to protect your business and help you succeed. ---The Stenehjem Family

1533 North 12th Street • Bismarck, ND (701) 751-8500 | 24 | Chamber Connection



The YMCA welcomed Mighty Missouri Coffee Company to their to their lobby in late November.

The Y is pleased to announce their partnership with the Mighty Missouri Coffee Company to bring a brand new north side coffee shop location to the lobby of the Missouri Valley Family YMCA. Construction is completed in the space which will serve locally roasted hot and cold coffee drinks, fresh-pressed juices, smoothies and other specialty beverages. Lunch options will include fresh-made bagels, waffles, salads, and assorted sandwiches. The coffee shop is expected to be fully operational sometime this winter and will be open to the public as well as Y members. “We are excited to work with Mighty Missouri to bring a new service to the Y,” says Bill Bauman, Executive Director of the Missouri Valley Family YMCA. “Having their establishment in our building adds value for our members, creates a vibrant space for our community to socialize and extends a convenience to our busy families.” “The YMCA has been such a big part of our lives, as owners, and we are thrilled to partner with this organization we have come to love so much,” says JamieLee Kramer, co-owner of Mighty Missouri Coffee Co. “We are excited to provide a place where people can gather, experience and learn.”

Do you have enough today for what you want to do in the future? Many people think they are ready for retirement, only to find out their goals are still out of reach when the time comes. Have confidence you are on track to live the life you always dreamed by working with Eide Bailly. Our experienced professionals will help you find the solutions and strategies that will help you gain peace of mind.

What inspires you, inspires us. 701.255.1091 |

Both the Y and Mighty Mo are excited to expand their offerings to the community and look forward to welcoming everyone through their doors to enjoy this warm new venture for many years to come. Chamber Connection | 25





CUAD JOINS LAWSUIT AGAINST EQUIFAX The Credit Union Association of the Dakotas (CUAD) has announced that it has joined other Credit Union National Association (CUNA) affiliated leagues in a lawsuit against Equifax. The filing will be as an associated plaintiff, to seek injunctive relief, to keep Equifax from continuing its inadequate security practices, and to seek prospective reforms in the way of increased security requirements going forward. CUAD joined this lawsuit because many of our member credit unions are very concerned about the effects and costs of this breach, including: canceling and reissuing compromised cards; reimbursing members for fraudulent charges; increasing fraud monitoring; acting to mitigate identity theft; sustaining reputational harm; and notifying consumers of potential fraudulent activity.

Credit unions will bear substantial costs dealing with the fallout from this breach, and this lawsuit is one step toward recouping those costs. “Nearly one third of North Dakotans and one quarter of South Dakotans were impacted by the Equifax breach,” stated Jeff Olson, President/CEO of CUAD. “That means more than half a million Dakotans are at risk for fraud,” he added. As the trade association for credit unions in the Dakotas, one of CUAD’s primary purposes is to advocate for the protection of credit unions and their members from these type of breaches and fraud risks. Credit unions and their members unfairly end up paying for fraud and data breaches. The high-level type of breach, such as the Equifax breach, highlights the need for tougher statelevel and federal data protection cybersecurity standards. “Simply put, what we’re doing on the legislative and regulatory cybersecurity front is not working, especially when it comes to protecting members’ and consumers’ personal information,” says Olson. “What is even more concerning with this type of breach is that the personal information of credit union members who have ever taken out a loan, mortgage, rented an apartment, or even purchased a cell phone, will be at risk for years, and consistently the response from organizations like Equifax are slow, inadequate, and absolutely unacceptable.” Even though CUAD has joined the lawsuit, credit unions can still be plaintiffs and seek actual monetary compensation for damages they have suffered resulting from Equifax’s actions/inactions. Neither CUNA nor leagues can seek that compensation on behalf of the credit unions. However, as a “named plaintiff” CUAD signed on to the litigation at this point in the process in hopes of bringing a swift and steep consequence to those responsible. “We are joining CUNA’s fight to hold Equifax accountable, and to send a message to all merchants that we will hold them responsible for fraudulent activity related to stolen identities and misuse of personal and payment information,” concluded Olson. “At the very least, we can help drive the conversation to develop change for stronger and better methods to protect members and consumers from these types of breaches.” | 701.250.9696 | 3521 Memorial Hwy, Mandan

26 | Chamber Connection

CHI ST. ALEXIUS EARNS SIM-ND NOMINATION CHI St. Alexius Health was nominated for the 2017 Governor’s Awards for Excellence in Public Service for SIM-ND. SIM-ND was founded in 2012 and is a statewide program to provide healthcare simulation for all ND medical providers.

Four mobile learning labs that are fully-equipped with high-fidelity human simulators and staffed to provide medical simulation education free-of-charge to North Dakota critical care hospitals and emergency services providers. This up-to-date, on-site healthcare education allows employees and volunteers to receive training locally without leaving their jobs or having to travel long distances. An educational curriculum was developed to teach the concepts of simulation education through the use of high-fidelity simulators.

Tricia Becker, RN, BSN, SIM-ND Coordinator/Educator at CHI St. Alexius Health stated, “We utilize SIM-ND to provide education internally to our nurses and physicians in various units. One example is we have started using it on our Labor and Delivery unit to do a high risk scenario so that nurses and physicians can collaborate as a team. By doing these simulations we hope that it will help individuals feel more comfortable and recognize the signs and symptoms so that they are better prepared for when these situations occur in real life.” SIM-ND’s education curriculum focuses on educationing rural and frontier healthcare providers. Simulation scenarios are developed based on high-mortality, low frequency medical emergencies. Increased interest and participation has caused tremendous growth in the number of simulation learners and events. Currently, SIM-ND Team consists of 56 educators, four simulation vehicles, 16 simulators and modern medical equipment.

Chamber Connection | 27





Ask a Pro with







1500 2nd Street, NE, Mandan, ND 58554 701-214-6309


2603 E. Broadway Ave, Bismarck, ND 58501 701-323-5222

Q: WHAT ARE THE FEATURES Q: WHAT IS THE PURPOSE OF SUBARU SYMMETRICAL OF AN ACCURATE JOB AWD? DESCRIPTION? A: Subaru’s symmetrical All Wheel Drive A: An accurate job description is a crucial system delivers continuous power to all four wheels, providing exceptional grip in all sorts of weather conditions. With continuous power being distributed to the wheel or wheels with the most traction, it helps to keep a firm grip to the terrain you are traveling on. The AWD system runs along the center of the vehicle, balancing weight to both sides of the vehicle to help provide optimal performance and control. With the placement of Subaru’s Boxer engine, mounted directly in-line with the drivetrain, it helps distribute power to all of the wheels. Front-wheel drive vehicles usually understeer or push when making a turn, while rear-wheel drive vehicles can often oversteer. You can always depend on a solid connection between the road and your Subaru.

28 | Chamber Connection

resource for employees and employers alike. A well-defined job description, or job function description, needs to be a credible document that objectively defines work expectations for a specific position. An outline of work expectations is especially important for physically demanding jobs, as injuries are more likely to occur during strenuous tasks. A job function analysis can be used to determine the essential physical demands of a job, which can then be explained in a detailed job function description. The ability to identify and document the essential functions of a job can be an employer’s most effective tool for the prevention of work-related injuries, but a job description can also be helpful if an injury does occur. During the injury management process, the job description can act as a definitive reference document for the employer, injured worker, physician and worker’s compensation insurance provider involved in the case. Employers with well-defined job function descriptions also have the opportunity to administer post-offer employment testing, allowing the company to become more active in managing future workplace injuries. Accurate job descriptions are a great way to invest in solid injury management policies that support the safety of employees and the success of a company.


1661 Capitol Way, Bismarck, ND 58501 701-250-9400


for online holiday purchases. Because of that, it will also be a record year for cyber theft and fraud. Follow these tips to protect yourself during the holiday season and beyond: • Make sure to run security patches and Windows updates • Mobile devices such as smart phones and android tablets are generally more secure than using a PC • Run anti-malware and virus protection. MalwareBytes and Windows defender offer free versions for scanning a workstation • Use a credit card instead of a debit card • Use a credit card that is solely dedicated to online purchasing when ordering online • Make sure the website you are purchasing from is encrypted or using the HTTPS:// prefix in the URL • Check your credit card statements often—the sooner you catch a problem the less hassle you will have • Strong passwords—sounds simple but most people still do not use passwords with numbers, capital letters, and special characters

Ask a Pro with







500 N 8th Street, Bismarck, ND 58501 701-222-6100


1355 Airport Road, Bismarck, ND 58504 701-557-3698

Q: MY HUSBAND WAS Q: HOW WILL INTERIOR DIAGNOSED RECENTLY WITH BRANDING BENEFIT MY CANCER. WHAT STRATEGIES BUSINESS? HAVE YOU FOUND HELPFUL A: Your workspace is prime real estate FOR THE CAREGIVER to make a big impression on your THAT’S DEALING WITH THE customers or clients. It may be the first place you welcome new business EMOTIONAL ASPECTS OF opportunities or where you close the CANCER? deal on important sales. That makes A: Here are a few suggestions to help the your physical location a powerful tool


1502 Grumman Lane, Bismarck, ND 58504 701-255-7180


crack experienced in a driveway is a “restrained drying” shrinkage crack. Concrete is generally strong in compression (being squished) but is weaker in tension (being pulled), so it can decrease in volume or shrink due to excess water leaving the concrete. Then, when the tensile force of the to express your company’s identity and caregiver: shrinkage exceeds the tensile strength values. Strengthen the impression you GET INFORMATION. Make sure you’re leave by designing your environment to of the concrete, a crack will occur. These involved with appointments to have reflect the company’s culture and assets. cracks will usually occur where a joint your own questions answered. Even if should have been installed. An important Branded environments are created when way to minimize random cracking is by the patient thinks he or she can ‘handle’ a company’s identity is incorporated the appointment alone, I encourage the properly jointing the sections of concrete caregiver to participate fully to lessen their through all aspects of interior design slab. Jointing is the process of creating and architecture elements, including own uncertainty. a weakened plane for the crack to occur. color schemes, lighting, texture, art and While this won’t stop cracking from SIMPLIFY. Many of life’s roles can’t be floor plans. It goes far beyond using the occurring, it will instead provide a weak abandoned, but when possible, cut back colors in your logo to help decorate a or delegate lesser responsibilities and set space. A creative, collaborative business spot in the concrete where the crack can follow a straight line. limits. can feature movable workspaces, open BE HOPEFUL. For both the caregiver and concept floor plans, and stimulating the patient, a spirit of hope and optimism natural light. A nurturing, comforting office space may use warm-lighting is key. and convey privacy, trust, and security BE CHOOSY. Find people who can through individual spaces. provide real support without criticism or negativity. Surround yourself with people Get started by determining what qualities are essential to your who can bolster your confidence. company’s story and identify the most TAKE CARE OF YOURSELF. For caregivers important attributes of your brand. this can be the hardest thing. Many times, An architect or interior designer will the first thing to go is a regular self- care help to identify ways to incorporate routine: exercise, hobbies, etc. They them into your physical space. Think of feel guilty for not focusing solely on the interior branding as the ultimate “user patient. But, that’s what you need the experience!” most- time to re-energize and recharge. Restoring yourself is vital! Chamber Connection | 29






Wells Fargo Business Banking Names Jeff Glas Leader for Bismarck and Mandan

Wells Fargo Business Banking (BBG), part of Wells Fargo & Company, announced that Jeff Glas has been named the market leader for its Business Banking team in Kontos Receives Sr. Bismarck and Mandan. In Jeff Glas Boniface Timmins his role, Glas manages local Award market relationships and daily business operations in Bismarck and Mandan as well Susy Kontos, director of as maintaining his position as Business Banking hospital-based physician manager in Minot. Based in Bismarck, Glas reports administration, was awarded to Daryl Ebach, Business Banking area manager for the prestigious Sr. Boniface Susy Kontos North Dakota and South Dakota. Timmins Award. Glas began his career at Wells Fargo in 2010 as Kontos is recognized for a Business Banking trainee in Des Moines, Iowa. her leadership skills in the midst of challenging He also worked as a business relationship manager situations. She demonstrates strength of character, in Colorado before transferring to a role as senior compassion and integrity. She works untiringly to business relationship manager for Bismarck in 2013. create a mission driven health team. The manner in which she communicates and relates with colleagues Prior to his role, Glas was Business Banking manager for Bismarck and Minot. Glas replaces John Giese, demonstrates her deep and profound respect for others and for the mission of CHI St. Alexius Health. who recently retired after 37 years with Wells Fargo in the Midwest region. The Sr. Boniface Timmins Award recognizes a Glas has a bachelor’s degree in business person in leadership who emulates the qualities of servant leadership modeled by Sr. Boniface Timmins, management and a master’s degree in business administrator of CHI St. Alexius Health for nearly 40 administration from the University of North Dakota. years.

30 | Chamber Connection

Shelly Weisz has recently joined the North Dakota Office of State Tax Commissioner as an account budget specialist in Shelly Weisz the fiscal management section. Weisz brings the North Dakota Office of State Tax Commissioner prior experience working as an administrative staff officer for the North Dakota Insurance Department. Weisz is originally from Hazelton, North Dakota and currently resides in Bismarck. She obtained her associate degree in accounting from Bismarck State College and her Bachelor of Science degree in accounting from Dickinson State University.

Bianco Realty Sales Awards

Bianco Realty has named Shirley Thomas and Amber Sandness “REALTORS® of the Month”! Thomas and Sandness had the most closed sales at Bianco Realty for the month of October 2017. Thomas has been a licensed REALTOR® since 2001 and Sandness has been a licensed REALTOR® since 2010.

BSC Professor’s Article Accepted for Publication

An article by Jane M. Schreck, professor of English at Bismarck Apex Engineering Group is State College, has been pleased to announce Josh Jeske accepted for publication in the has joined the water group upcoming issue of Religion as a CADD technician based and the Arts, a scholarly journal in the Bismarck office. Jeske published by Boston College. Josh Jeske Jane Schreck earned an Associate’s Degree The article, scheduled for in civil engineering and survey publication in December, technologies from North Dakota State College of is entitled “Theological Voices in Wendell Berry’s Science. He brings more than 17 years of experience Fiction.” It examines the theological thinking Berry in CADD and field technician to the position. articulates in his essays and aligns his ideas with those expressed by characters in his short stories and novels.

Starion Bank Receives Highest Rating from BauerFinancial Starion Bank has received a five star “superior” rating from BauerFinancial, the nation’s leading independent bank and credit union rating firm. BauerFinancial has been reporting on and analyzing the performance of U.S. banks and credit unions since 1983. Star ratings are assigned on a scale of zero-to-five stars, with five being the strongest, and are based on the overall financial picture of the financial institution. The ratings are independent, meaning no institution is able to pay to be rated or excluded.

Jeske Joins Apex Engineering Group

Weisz Joins Office of State Tax Commissioner Choice Financial Welcomes New Staff

Celeste Burke recently joined Choice Financial as a Mortgage Loan Originator. Burke graduated from Minot State College, earning a bachelors degree in Business Management and is currently Celeste Burke attending North Dakota State University pursuing her masters degree in Community Development. She also has 12 years of experience in banking. Samuel Magelky recently joined Choice Financial as a Frontline Specialist. Magelky is currently attending Bismarck State College to earn Samuel Magelky a bachelors degree in Business Administration. He also has previous work experience on the frontline. In 2016, Magelky received the Bismarck Tribune Best of the Best Bank Teller award. Courtney Mitchell recently joined Choice Financial as a Frontline Specialist. Mitchell attended Bismarck State College and is currently attending Dickinson State University with a double major in Business Education and Finance. She has previous work experience in banking on the frontline.

United Recognizes Special Achievements Of AAction Movers

AAction Movers, Bismarck, North Dakota, an agent of United Van Lines, has been honored by America’s Number One Mover for exceptional professional achievement. The announcement of the recognition was conferred as part of the van line’s annual awards program.

North Dakota Council on the Arts Dakota Eye Announces Appointment of Board Institute Team Vice Chairman Members Complete The North Dakota Council Certification Training on the Arts is delighted Brooke Bjelland of Dakota Eye

Institute recently completed the Ophthalmic Coding Brooke Bjelland Specialist (OCS) certification. OCS designation confirms the assistant’s expertise and proficiency specific to coding for ophthalmology services. The American Academy of Ophthalmic Executives (AAOE) and the Joint Commission on Allied Health Personnel in Adina Spurlock Ophthalmology (JCAHPO) are partners in offering this exam. Bjelland has worked at DEI for nearly two years. She joins nine other employees at Dakota Eye who are also certified in ophthalmic coding. Adina Spurlock of Dakota Eye recently completed certification as an Ophthalmic Assistant (COA). COA designation confirms knowledge In 19 specific content areas including visual assessment, lensometry, medical ethics and assisting in surgical procedures. The exam is offered through the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO). Spurlock has worked at DEI for two and a half years. She joins 11 other employees at Dakota Eye who are certified assistants/technicians.

McDonald to Head Dakota League Service Corps

to announce the recent appointment of Brad Bachmeier of Fargo as Vice Chairman of its Board. Bachmeier has been serving on NDCA’s board of Brad Bachmeier directors since August 2013. Brad Bachmeier is a native of Anamoose, North Dakota currently living south of Fargo with his wife Susan and their four children. Mr. Bachmeier currently serves as the Professor of Art Education at Minnesota State University Moorhead. In 2013, the year of his tenure promotion, Professor Bachmeier received the “Excellence in Research and Creative Activity” award from MSUM. Prior to 2008, he served as a public school art instructor for 15 years, having the opportunity to teach every grade from K-12 in both North Dakota and Minnesota. In 2007, upon completion of an MFA degree in ceramics from the University of North Dakota in Grand Forks, his exhibit “A Ceramic Humanity” was bestowed the only Award of Distinction for Creative Exhibition ever granted at the school.

Issac Marschall

The Credit Union Association of the Dakotas (CUAD) announces the promotion of George McDonald to Chief Officer of Strategic Services. McDonald joined the CUAD Starion Bank Hires staff in August of 2016 as the Grossbauer George McDonald Director of Multimedia Services, Starion Bank has hired Brenna and served as project manager Tom Collis Jr. Grossbauer as chief human for association initiatives and was chiefly responsible resources officer (CHRO), for multimedia content creation, and event planning. succeeding Arnie Strebe who In his new position, McDonald will continue those assumed the position of bank duties, but will have expanded responsibilities Brenna Grossbauer president. including direct oversight of the Dakota League As CHRO, Grossbauer Service Corps, the for-profit division of the cooperative provides leadership in developing and executing financial trade association. human resources strategy – succession planning, McDonald has vast professional experience in talent management, change management, public relations and marketing, including fifteen Koltan Montieth organizational and performance management, years with MDU Resources Group in corporate training and development, and compensation – for communications. He also acted as creative services the entire Starion Bank organization. In addition, director and operations manager in the broadcasting she is a member of the bank’s Executive Committee, industry, production manager for a graphics and responsible for initiating key actions wtithin the video production studio and was an instructor at the organization, reviewing financial data and setting University of Mary in Bismarck. major project priorities. Grossbauer has more than 20 years’ experience in the human resources field, nearly all in the Whitney Muscha banking industry. She earned a bachelor’s degree in management–human resources from Park University (Mo.) and a master’s degree in human resources administration from Central Michigan University.

Kupper Chevrolet Brings Four New Members On Board Kupper Chevrolet, a Kupper

Automotive dealership, has added four to its staff in the last few weeks. Issac Marschall, Tom Collis Jr. and Koltan Montieth joined the Chevrolet sales team. Marschall and Montieth are both eager to meet new people and provide the best automotive shopping experience possible. Collis is excited to join the company with previous automotive sales experience. Whitney Muscha recently became a member of Kupper Automotive as a marketing specialist. Muscha joins the marketing team with previous marketing experience and a passion for learning and implementing modern marketing strategies.

Chamber Connection | 31



Starion Bank Grows Private Banking Division

For the past 10 years, Renee Daffinrud has worked to grow private banking services at Starion Bank in Bismarck. As Renee Daffinrud private banking officer, vice president, Daffinrud delivers a heightened level of service to individuals in the professional sector including corporate executives, entrepreneurs, investors and professionals in the legal, financial and health care fields to help meet their Andrea Berg financial needs and objectives. Daffinrud’s commitment has paid off and private banking is the newest service division at Starion Bank. Private banking is offered in the bank’s three largest markets: Bismarck and Fargo, N.D., and Madison, Wis. Daffinrud manages the new department, supervising the other private bankers and serving on the bank’s Leadership Committee. She has more than 35 years of banking experience, including private banking, mortgage lending and personal banking. Andrea Berg has been promoted to private banking officer in Fargo. Berg joined Starion in April 2015 as a relationship officer, bringing with her more than 15 years of banking experience.



Horner Joins CHI St. Alexius Health Archway Mental Health Services Melissa Horner, DNP, APRN,

FNP-C, joined CHI St. Alexius Health Archway Mental Health Services as a Family Nurse Practitioner. She specializes in mental health and general health problems, as well Dr. Melissa Horner as promotion of healthmaintaining behaviors. Dr. Horner received her Bachelor of Science in Nursing, Master of Science in Nursing (Family Nurse Practitioner), and Doctorate of Nursing Practice from University of Mary in Bismarck, N.D. She is board-certified by the American Nurses Credentialing Center and holds her North Dakota Family Nurse Practitioner License with Prescriptive Authority. Dr. Horner was the American Association of Nurse Practitioner’s 2016 state award winner of Excellence in Clinical Practice.

National Board Honors BSC Associate Professor of Surgical Technology Vanessa Taylor, Bismarck State

College associate professor of surgical technology, has been recognized by the National Vanessa Taylor Board of Surgical Technology & Surgical Assisting (NBSTSA) with a career milestone as a surgical technologist. Taylor has maintained certification for 25 years as a certified surgical technologist (CST). A graduate of East Grand Forks Technical College, BSC and Valley City State University, Taylor started work as a surgical technologist in 1992 and in 2005 began teaching as an adjunct in the BSC Surgical Technology program. In addition to her full-time faculty role at BSC, she is also an adjunct with the University of North Dakota School of Medicine assisting third and fourth-year medical students with orientation into their surgical rotations.

Kasper Joins Bianco Realty

Bradley Kasper

Bianco Realty is excited to announce the newest REALTOR® to join their professional Real Estate Team, Bradley Kasper. Kasper looks forward to helping clients with their Real Estate needs, achieving their dream of home ownership and providing a tradition of excellence.

DECEMBER LIVE GOVERNMENT MEETINGS Televised on Government Access, cable channel 2 & 602 HD.

Broadcast on KDAK 102.5 FM radio. Streamed online at

Mon, 4th

5:00 pm Burleigh County Commission 5:30 pm Mandan School Board*

Tues, 5th

5:30 pm Mandan City Commission

Thurs, 7th

5:00 pm Bismarck Board of Adjustment

Mon, 11th

5:15 pm Bismarck School Board 5:30 pm Mandan Park Board*

Tues, 12th 5:15 pm Wed, 13th 8:00 am 5:15 pm

Bismarck City Commission Burleigh County Water Resource District Burleigh Planning Commission

Thurs, 14th

5:30 pm Morton County Commission*

Mon, 18th

5:00 pm Burleigh County Commission 5:30 pm Mandan School Board*

32 | Chamber Connection

Tues, 19th 1:00 pm Metropolitan Planning Organization Policy Board 5:30 pm Mandan City Commission Wed, 20th 5:00 pm Bismarck Planning Commission Thurs, 21st 5:15 pm Bismarck Park Board Tues, 26th

5:15 pm Bismarck City Commission 5:15 pm Mandan Planning Commission*

Meetings are replayed several times on the Government Access channel and are available for viewing online (Watch on Demand) at * Delayed Playback

Welcome new members

The Chamber of Commerce encourages all members to do business with each other. The following companies and organizations have recently made an important investment in their business by joining the Chamber. Please consider them for your professional and personal needs. To find a complete listing of Chamber members, view the Member Directory online at

The North Dakota Republican Party 1029 North 5th Street Bismarck, ND Dane Ferguson (701) 255-0030 The purpose of The North Dakota Republican Party shall be to promote sound, honest, and constitutional government in the state and nation by electing Republicans to public office.

Fabricators Unlimited 171 Eastdale Drive Bismarck, ND Kelli Thompson (701) 751-6024 Est. in 1985, we provide a high quality countertops & installation services. Using advanced technology/ equipment we pride ourselves on our service, quality of workmanship, & commitment to our client.

Junior Achievement of Bismarck-Mandan PO Box 338 Bismarck, ND Erin Hill-Oban 701-955-3188 Junior Achievement’s mission is to inspire and prepare young people to succeed in a global economy.

Lowe’s 1401 W Century Ave Bismarck, ND Holly Pollman (701) 934-9000 Lowe’s Companies, Inc. is a Fortune 500 company that serves approximately 11 million customers a week at more than 1,125 home improvement stores in 49 states.

BRICK Bismarck, ND Ben Brick (701) 471-9266 BRICK is a local business specializing in brand illustration. Passionate about creating result-driven, quality brands that will enhance client’s businesses and lives. The Banquet 502 North 4th Street Bismarck, ND Karla Eisenbeisz (701) 202-4749 The Banquet offers a free community meal served to all needy people who are in financial hardship or in need of compassion. No one is turned away. Currently serving Thursday supper and Saturday lunch. ART FROM THE HEART 311 N. Mandan Street Bismarck, ND Nina Loeks (701) 226-0165 AFTH is an art experience for everyone from 10 months-100 years. Adult painting parties, birthdays, field trips, & more! Available to teach acrylic, watercolors, pastels, airbrushing, & more!




Crystal D. Overby, DDS • James A. Nelson, DDS • Kristin R. Schoch, DDS

1700 E. Interstate Ave, Bismarck 701-222-GRIN • Chamber Connection | 33

Ribbon Cuttings

Ribbon cuttings are conducted by a committee of Chamber volunteers called Ambassadors. Businesses qualify for a ribbon cutting if they open, move, and remodel, are under new ownership, change their name, or offer a new product or service. To schedule a ribbon cutting, please call Chelse Simon at 701-223-5660 or email

K&K AFRICAN MARKET Kollie Flomo, Owner at his new business on 931 South 9th Street in Bismarck. Phone: 701-390-8667.

NORTH DAKOTA SAFETY COUNCIL Chuck Clairmont, Executive Director and staff celebrating their new location on 1710 Canary Avenue. Phone: 701-223-6372. Member.

CENTENNIAL COLLISION & PAINT LLC Jason Mayer & Chad Heisler, Owners at their new business on 3513 French Street in Bismarck. Phone: 701-751-1524. Member. 34 | Chamber Connection

BIG BLUE COUCH COACHING Mandy B. Anderson & Raychel Chumley, Owners, at their new location on 204 North 4th Street in Bismarck. 701-204-6597.

OPTIMUM THERAPIES Collin Kudrna - DPT, Owner at his new business on 4204 Boulder Ridge Road Suite 100 in Bismarck. Phone: 701-751-3064. Member.

FIVE STAR STORAGE Chuck Hendricks, Tricia Zink and Ben Hendricks celebrating their name change, and remodel on 3320 Hamilton Street in Bismarck.Phone: 701-751-7511. Member.

Schedule Your Ribbon Cutting Today!

NORTHLAND HEALTH CENTERS Patick Butler, CEO, and staff at their new business located on 914 South 12th Street #101, Bismarck. 701-255-4242. Member.

MILITARY SERVICE CENTER Major General Alan Dohrmann at their new location on 4200 Miriam Avenue Bismarck. Phone: 701-333-2000. Member.

TIRES PLUS GROUNDBREAKING Jarid Lundeen, Owner, celebrating the ground breaking for their new location on 5216 Ottawa Street, Bismarck. 701-224-8880. Member.

LUMEN VITAE UNIVERSITY CENTER Greg Vetter and Diane Fladeland celebrating their new addition on 7500 University Drive Bismarck. 701-255-7500. Member.

Chamber Connection | 35

Bismarck-Mandan ChamberConnection 1640 Burnt Boat Drive Bismarck, ND 58503

Upcoming Chamber Events CHAMBER HOLIDAY MIXER Date: Tuesday, December 12, 2017 • Time: 5:00pm - 8:00pm Location: Bismarck Event Center, Exhibit Hall – 315 South 5th Street, Bismarck CHAMBER ANNUAL DINNER Date: Thursday, January 11, 2018 • Time: 5:30pm - 9:00pm Location: Bismarck Event Center, Hall A – 315 South 5th Street, Bismarck

2017 Presented By:

JANUARY MEMBERSHIP MIXER: UNIVERSITY OF MARY Date: Tuesday, January 23, 2018 • Time: 4:30pm - 6:30pm Location: Lumen Vitae University Center – University of Mary Campus CHAMBER GAME DAY SERIES: BISMARCK BOBCAT HOCKEY Date: Thursday, February 8, 2018 • Time: 4:30pm - 6:30pm Location: VFW Sports Center – 1200 N Washington Street, Bismarck CHAMBER 101: MAXIMIZING YOUR MEMBERSHIP Date: Tuesday, February 13, 2018 • Time: 12:00pm - 1:00pm Location: Chamber of Commerce – 1640 Burnt Boat Drive, Bismarck


Tuesday, December 12, 2017 5:00pm - 8:00pm Bismarck Event Center, Exhibit Hall Admission: $5.00 plus a Business Card Booth Space still available - Contact Chelse Simon at 701-223-5660

THE {FULL} LIFE AWAITS AT TOUCHMARK! Choose a move that fits your needs.

“All the conveniences of home are right here! Our home is the ideal location for socializing, and the optimistic attitudes brighten our day!” —Bobbe & Dick Green, 6 years living at Touchmark

New Independent Living and Memory Care Homes Now Open! Single-family Homes & Apartments • Health & Fitness Club Independent Living • Assisted Living • Memory Support • Memory Care

Learn more or schedule a tour: 701-557-9289 • TO U C H M ARK ON W E ST C E NT URY 1000 West Century Avenue • Bismarck, ND 58503 • 1716058 © Touchmark, LCC, all rights reserved

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