December Chamber Connection

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December 2018

2018 YEAR



Member Profile CrossCountry Freight Solutions


Chamber/BMDA Restructure: Enhancements to business retention and attraction.


Chamber Holiday Mixer Get into the holiday spirit at this year’s Chamber Holiday Mixer!

CHAMBER CONNECTION EXECUTIVE COMMITTEE Ron Day.............................................................................................................................. Chair Molly Herrington ...................................................................................................... Chair-Elect Wayne Munson............................................................................................................ Secretary Nick Hacker..................................................................................................................Treasurer Brenda Nagel ............................................................................................................ Past Chair BOARD OF DIRECTORS Paul Brucker ...............Railway Credit Union Tracy Kindem ..........H.A. Thompson & Sons Ron Day ............Marathon Petroleum Corp. Kevin Magstadt ...................Kraus-Anderson Wayne Munson .................Bismarck Sign Co. Dr. Blake Feil ....................Feil Orthodontics Heather Fried ..........Fried Financial Services Brenda Nagel ..................University of Mary Nick Hacker ..............ND Guaranty and Title Mike Nathe ............Bismarck Funeral Home Chad Hatzenbuhler ...Bank of North Dakota Lee Pierce ..........ICON Architectural Group Jeff Herman ................................Petro Hunt Jasper Schneider ..................................NISC Molly Herrington ....................................KLJ Garret Senger ..........MDU Resources Group Russ Honeyman ....................Doosan Bobcat Scott Staudinger ..............Cloverdale Foods Tyler Huck ............Schafer Financial Services Valerie Weigel ....Basin Electric Power Coop Chris Jones ....ND Dept. of Human Services Jennifer Wilson .....................Kirkwood Mall Mitch Kaelbaerer .........................TransTrash CHAMBER STAFF Brian Ritter ................................................................................................................. President Ross Frohlich .......................................................................................... Membership Director David Leingang............................................................................ Community Growth Director Mary Masters................................................................................. Office Support Professional Ryan Parsons........................................................................................................Vice President Shay Peterson .................................................................. Membership Engagement Director Rebecca Rattei................................................................................ Communications Specialist Elliot Rust................................................................................................Chief Financial Officer Cathryn Sprynczynatyk Anderson ........................ Communications Specialist/ LBM Director AnneMarie Hansen ................................................................................... Marketing & Events


Restructure Process: Support of our Local Entrepreneurs Leadership Bismarck-Mandan ‘Twas the Month of the Chamber Holiday Mixer


Chamber Holiday Mixer Chamber EDC Annual Dinner January Membership Mixer: Bank of North Dakota

COLUMNS Chair’s Corner


Cover Story 4 Member Profile 8 Ask-A-Pro 30 Chamber Perks 32 Chamber Ribbon Cuttings 34 1640 Burnt Boat Drive, Bismarck, ND 58503 701.223.5660 • CONTACT INFORMATION Content: The Chamber - 701.223.5660

Advertising: David Leingang

MISSION STATEMENT: Leaders for prosperity. Advocates for business.

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Chair’s Corner


018 is quickly slipping away and the Holiday Season is here. The past year has been full of changes for the Bismarck Mandan Chamber of Commerce. Obviously, the Bismarck Mandan Chamber of Commerce and the Bismarck Mandan Development Association restructure and merging of the two organizations is the biggest change. I would like to thank the Board of Directors and Executive Boards of both organizations for their commitment and leadership as the two groups worked through the process of becoming one organization. The staffs at the Chamber and BMDA have also managed the past year’s changes with the highest-level of professionalism, while maintaining their continued dedication and support to our membership and ommunities. I am very excited to see how the new organization will grow to meet the ongoing and upcoming needs of the business communities of Bismarck and Mandan. With the leadership, the staff, the incoming Board of Directors and the Standing Committees that have been established, the new Chamber EDC is ready to support the future opportunities and challenges that Bismarck Mandan businesses and communities will face in the future. I have one more person to thank, Brian Ritter. Brian came in as the President of the Chamber in December of 2017 and he hit the ground running. Brian has worked hard to openly communicate with the membership and the Board of Directors throughout the year during the restructure process. Brian has worked closely with the staff and has built a team that continues to strive to enhance the services they deliver and are ready to embrace the new organization and the opportunities it will create. Anytime there are changes in an organization it creates a level of anxiety and uncertainty within that organization. I would like to personally thank the staff of the new combined organization for sticking with us through the process. Thank you for the guidance you provided me in my role as the Chamber Chair. Wishing you a wonderful holiday season,

- Ron Day Chair President @bismanchamber

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CHAMBER YEAR IN REVIEW By Cathryn Sprynczynatyk 2018 marked a year of growth and a year of change for the Bismarck-Mandan Chamber of Commerce. Most notably, the Chamber of Commerce will merge with the Bismarck-Mandan Development Association, and the new organization will become the Bismarck Mandan Chamber EDC on January 1. Our membership and investors continue to grow. The staff continues to engage in the community to provide member services and events. Our volunteer leadership — from the Board of Directors to our active committees — all point toward our organizational excellence.


The discussion of a merger between the Chamber of Commerce and BMDA began in October 2017. The merger was predicated by three factors: a change in leadership, a convergence of the organization’s missions, and a desire to more efficiently use resources. Since December 2017, Brian Ritter has served a dual role as President of the Chamber and President and CEO of BMDA. Discussion of a merger is not a new conversation, Ritter said. This question has been asked numerous times over the last 20-30 years. The missions of both organizations had become increasingly convergent.

“(The missions) were coming together more and more,” Ritter said. “There is a desire on the part of both organizations to more effectively use the resources we have been given. Those … things are what drove the conversation and caused us to ask, ‘Is this best?’” Ritter said the goal is to create a stronger value proposition for a merged organization — a bigger, better, stronger entity. The new Chamber EDC will have a combined investment and a combined membership. It will result in a louder, more effective voice. “We are looking for a stronger, unified business community voice,” Ritter said. The merged organization will offer a simplified governance structure and a simplified dues structure. It will create a stronger business community voice and enhance existing programs. By using efficiencies gained in the merger, Ritter said they can dedicate resources to areas that they couldn’t before. By merging, the Chamber EDC can dedicate one person to workforce and talent attraction — two of the biggest issues in the Bismarck-Mandan business community. Ron Day is the Chair of the Chamber Board of Directors and the Government and Public Affairs for Marathon Petroleum Corp. “You can always stay status quo,” Day said, “but I think with … how businesses have to change, how city government has to change, we have to stay relevant in leading that change.”


October 2018

Memberships of both organizations approved the merger in two independent votes. The last step is certificate of merger from the North Dakota Secretary of State’s office. This is expected by the end of the year.

Both organizations agreed to continue merger discussions. Board discussion moved on to the “how.” How would a merged organization look structurally? How would a merged organization look financially?

October 2017

The first discussions on a merger between BismarckMandan Development Association and BismarckMandan Chamber of Commerce took place. The board of directors asked why this would be best for the two organizations and for the Bismarck-Mandan community.

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May 2018

Both Boards of Directors approved the merger in two independent votes.

January 2019

BMDA and Chamber of Commerce will officially merge into the Bismarck Mandan Chamber EDC. The Chamber EDC will be engaged in the 2019 legislative session, and all current economic development activities, programming, and events will continue.


Bismarck-Mandan has a unique advantage among North Dakota communities as the home of the North Dakota State Capitol. The Bismarck-Mandan Chamber works to capitalize on its location in the capital city and works to be influential at local, state, and federal levels. Planning for the 2019 North Dakota Legislative Assembly began two years prior. In December 2017, the Chamber brought together the Government Affairs committee, Local Issues committee, legislators, and others to identify legislative priorities. Infrastructure, workforce, and behavioral health and healthcare were the three areas of focus. “We relied on the skill sets and expertise of our members to help guide the legislative agenda,” said Ryan Parsons, Vice President of the Chamber. The funding of infrastructure is a high priority. Parsons said Bismarck-Mandan needs the growth of infrastructure in order for the community to grow and develop.

As a merged organization, Parsons said the Chamber EDC will need to be in tune with the needs of area employers. Workforce has been the No. 1 priority for several years. That ranges from talent attraction and retention to encouraging career readiness and identifying opportunities to fill those workforce skill gaps present in our region. Behavioral health has been a legislative focus for two sessions in a row. Parsons said businesses have voiced the need for behavioral health support, including resources to provide the assistance employees need. “I thought it was very inclusive, very strategic to take the time to meet with stakeholders, our local legislators and our local leaders,” said Marnie Walth, chair of the Chamber Government Affairs committee. “The committee took in the information and feedback form the different stakeholders that we met with and used that information for the agenda strategy.”

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FEATURE Michelle Wall from Eide Bailly and Dale Carnegie presented at the first Professional Development Series event in June.


Brand new in 2018, the Chamber introduced the Professional Development Series. The series was twopart summer programming. It was aimed at small businesses to help them on topics like marketing and employee engagement.

“Most of our (Chamber) members are that small business, 1-20 employees,” said Shay Peterson, Membership Engagement Director. “We wanted to hone in and focus on them and show them the opportunities that are still available to them.”

The talent advantage portion was created in partnership with the Dale Carnegie of North Dakota. Michelle Wall focused on employee engagement, as well as attracting, retaining, and growing employees.

The 2018 year also saw the return of Lemonade Day. This year, 556 kids participated in Lemonade Day, up from 360 in 2017.

Marketing focused on the ways small businesses can operate on a small marketing budget. The session focused on different ways to execute a social media push, as well as learning where your audience is on social media.

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David Leingang, Community Growth Director, said the Chamber staff did a lot more in-person recruiting at family-oriented events in the community. “We learned a lot from our first year on how to reach the youth and engage them,” Leingang said. “We took a different approach of being more in-person at family events — whether it was large consignment sales or family fun fairs or Bismarck Larks baseball games. Our staff did a great job of teaming up and manning our Lemonade Day booth.”

Lemonade Day Bismarck-Mandan second year saw a 60% participation increase in area youth and mentors.

Lemonade Day 2018 saw more group participate with siblings, friends, and family teaming up or hiring one another. MDU Resources Group was one of the Main Squeeze sponsor of Lemonade Day. “I think it’s a great program to instill in young people the importance to understanding how to start a business, how to get involved in a business,” said Cory Fong, Director of Communications and Public Affairs for MDU Resources. “The entrepreneurial spirit that Lemonade Day captures is in all of us. For young people at an early age to discover that is important. We want young people to be thinking about how they can go into business and what skills they need to acquire in order to be successful.”


On January 1, 2019, the Bismarck-Mandan Chamber of Commerce and Bismarck-Mandan Development Association will officially merge in Bismarck Mandan Chamber EDC “My goal first and foremost is to establish a new value proposition,” Ritter said. “My goal for the Chamber EDC is to establish a new value proposition in the form of a new strategic plan by the end of 2019. We want our members to know exactly what their membership dollars go to support.” Molly Herrington, Government Relations Manager for KLJ, will be the incoming Board Chair for 2019. “2019 will be a year of redefining expectations and goals,” Herrington said. “Honestly it will be a year to roll up our sleeves and get dirty and show the community what we can do as a restructured organization.”

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CrossCountry Freight Solutions provides services in nine states across the Midwest.

MEMBER PROFILE Featuring Eric Bischke


Q: Tell us about yourself and your role within the organization. A: My name is Eric Bischke and I have been with CrossCountry Freight Solution since 2011. I am the Chief Financial Officer of the organization and oversee the administrative side of the business. Q: Briefly tell us the history of CrossCountry Freight Solutions A: In 1980 CrossCountry was created as a courier by Dewey Tietz in Bismarck, ND. As the company expanded, we evolved into shipping Less Than Truckload (LTL) and the name changed from CrossCountry Courier to CrossCountry Freight Solutions to reflect the businesses abilities. The coverage area grew to include ND, SD, MN, and parts of WI and MT. After building the company for 30 years, Dewey sold CrossCountry to Janeanne Bischke in 2010 who was serving as CEO. In 2014, a strategic partnership was formed with Manitoulin Transport, the largest privately held carrier in Canada, which expanded our footprint throughout Canada. With the purchase of Nebraska Transport in Nov 2017, we now have operations in NE, IA, and the Denver and Kansas City markets as well. 8 | Chamber Connection

Q: How has the growth of Bismarck-Mandan impacted CrossCountry Freight Solutions? A: During the times that oil related employment was at its peak, drivers were difficult to recruit and retain in Western ND. We are grateful for the many loyal drivers and team members who continued with CCFS through this stage in our economy. CrossCountry Freight Solutions has benefited from the larger and more diverse pool of candidates for our IT, Customer Service, HR, Accounting, and Safety teams, which are located at our Bismarck Corporate office. Q: What industry trends are taking place? A: Technology has lagged in the trucking industry with many companies still relying heavily on paper documents. Recently there has been more demand for real-time tracking of shipments and digital information exchange. CrossCountry has long been a technology driven company and is poised well to continue to lead in shipping technology. E-commerce has also been changing the way people purchase and ship. Our variety of service offerings help us compete in this ever changing market. Q: Have there been any monumental changes in the industry that you’ve had to deal with? A: In December of 2017 ELD (electronic logging devices) were mandated. Driver logs were regulated to ensure compliance with hours of service laws. While CrossCountry was already abiding by these laws, the regulation along with an increasing e-commerce market has boosted the driver shortage in the US to an estimated deficit of 50,000+ drivers. One advantage the LTL industry has is that our drivers return to their homes each day. Q: What does the future of CrossCountry Freight Solutions look like and the industry as a whole look like to you? A: We continue to look for opportunities to expand our coverage area, service offerings, and add value to our customers and communities. CrossCountry’s mission statement is “Provide progressive freight solutions, through principles and relationships, to provide universal prosperity.” As driver shortages, fuel prices, and general inflation drive costs higher CrossCountry looks to our innovative company culture to improve efficiency.

Let’s show the world what we can do together. Day by day. Project by project. Together we’re building better places that bring the world closer.

Q: CrossCountry Freight Solutions became a member in 1985, why do you continue to renew each year? A: Our goal of universal prosperity covers our company, customers, team members, and communities. Being active and connected to our community helps us contribute to Bismarck-Mandan’s growth. The Chamber’s invitation for us to be involved in events like “Brats with the Brave” helps us share the blessings that CCFS has been given. Q: What should Chamber members know about CrossCountry Freight Solutions that may assist them? A: If you are looking for volunteers for a community project, CCFS team members are given eight hours of Volunteer Time Off each year to spend serving. Contact; we are always looking for good causes in our community. We would also like to partner on any of your inbound or outbound LTL shipping needs and can be reached at Building a Better World for All of Us Engineers | Architects | Planners | Scientists • 701.354.7121 Chamber Connection | 9


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ENHANCEMENTS TO BUSINESS RETENTION AND ATTRACTION One of the questions asked during the early stages of the BMDA / Chamber Restructure was, “How would a restructure impact the community’s efforts to grow existing businesses and attract new ones?” The answer is, positively. Since 2004, the BMDA has facilitated a formal Business Retention & Expansion (BRE) Program dedicated to pro-actively identifying issues, barriers, etc. affecting our existing businesses through a series of oneon-one visits. That information is then used to assist individual businesses and/or shape our BRE efforts going forward. Along those same lines, each year the Chamber conducts a survey of its members to identify issues, barriers, etc. they foresee in the coming year as part of the Economic Outlook Forum. By restructuring, we have the ability to continue visits with individual businesses via the BRE Program while leveraging the expanded reach of the Economic Outlook Forum’s survey to gather even more information regarding the issues impacting our businesses that we can use to tailor initiatives, programming and more. What’s more is that we can further leverage that expanded reach to amplify our business attraction efforts. Currently, the primary targets of our business attraction efforts are value-added energy, value-added agriculture and equipment manufacturing. However, there is limited staff time and resources to market in those areas. By utilizing a greater social media presence, publications like the Chamber Connection and other means, we hope our volunteers and members will help our staff spread the message that this is the ideal location for businesses in these industries. In addition, it is possible to reallocate existing resources gained through efficiency to a part or full-time staff person with economic development marketing responsibilities. UPDATE ON THE RESTRUCTURE PROCESS Since the affirmative vote from both the BMDA and Chamber membership and approval from the Attorney General’s Office, articles of merger have been filed with the Secretary of State with the intention of the merger becoming official on January 1, 2019. At that point, the Bismarck-Mandan Chamber EDC will begin operations. Until then however, both the BMDA and Chamber will operate ‘as is’ for the balance of 2018. If you ever have any questions, please do not hesitate to get a hold of me directly at or (701) 223-5660. You can also find previous editions of the BMDA / Chamber Restructure Series at

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ENERGY & NATURAL RESOURCES Energy & Natural Resources Day was a full-day tour of energy sites with busing sponsored by Lignite Energy Council. The first tour was the former Andeavor Refinery, which officially became Marathon Refinery on Oct. 1. The last turnaround maintenance of Marathon Refinery was in 2017. The refinery work happens around the clock during turnaround, because during that time the Leadership Bismarck-Mandan tours a BNI Coal Mine at Milton R. Young power plant during Energy & Natural Resources Day on Oct. 17. refinery isn’t making any money. The next tour was of the Oliver OUR MANY THANKS TO THE FOLLOWING: III wind farm run by Next Era Energy. The class toured inside a windmill. When the windmill is running, the tips Presenting Sponsor of the blades travel at 185 mph. The third and final tour was of a BNI Coal mine tour at Milton R. Young power plant in Center. Jay Volk gave the tour and spoke on the Gold Sponsor: laws and regulations regarding reclamation. ARTS & LEISURE Arts & Leisure Day was hosted by Bismarck Parks & Recreation District at the brand new Capital Ice Complex. Bismarck Parks & Recreation Director Randy Bina gave an update for the year. The Bismarck Larks welcomed 68,000 fans through the gates this year at Bismarck Municipal Ballpark. They were awarded best organization in the Northwoods League their first two years running. Mandan Parks & Recreation Director Cole Higlin gave an update on the Starion Sports Complex one year after cutting the ribbon. One of the challenges of the new sports complex is parking. However, the Park District is weighing the pros and cons of investing in additional parking when it is only needed 3-4 times per year.

Program Sponsors: BASIN ELECTRIC POWER COOPERATIVE A Touchstone Energy Cooperative

Energy & Natural Resources Co-Chairs:

Andrea Blessum - MDU Resources Group Julie Fedorchak - North Dakota Public Service Commissioner Kay LaCoe - Lignite Energy Council

Arts & Leisure Day Co-Chairs:

Paula Redmann - Bismarck Parks & Recreation District Eileen Walsh - Dakota West Arts Council

Lunch/Busing Sponsors:

Lignite Energy Council - (Energy & Natural Resources busing) BNI Coal - (Energy & Natural Resources Day) Bismarck Parks & Recreation District - (Arts & Leisure Day) Chamber Connection | 13





‘TWAS THE MONTH OF THE CHAMBER HOLIDAY MIXER The hustle and bustle of the holiday season is upon us and we are excited to celebrate the holidays with you! Our Presenting Sponsor Eide Chrysler – Dodge – Jeep – Ram and us are gearing up for an evening full of fun, food, drinks, festive music, 50/50 raffle, and of course prizes! We are eager to see you all on Tuesday, December 11th for our Chamber Holiday Mixer! About 1,000 of our friends, both members and nonmembers, will fill the exhibit hall to enjoy an evening of networking and festivities! With 100 member booths showcased, you will be sure to walk away with a great experience! The Holiday Mixer is our largest event of the year, and we don’t want you to miss it. Our doors open at 5pm, and the cost is $5 at the door or you can register beforehand at our website Before you take off for the holidays come celebrate with us!

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Presented by:


If you would like to attend or would like more information about having your business featured at the mixer please contact Shay at 701-223-5660 or


Over 375 Chamber members came together for another great State of the Cities Address as both Bismarck and Mandan Mayors highlighted their respective cities.

Bismarck Mayor Steve Bakken, kicked things off by connecting the surrounding communities of Bismarck-Mandan as a “metro” regional hub for workforce and economic growth. The theme of our communities being a metro area, or hub for North Brian Ritter, Chamber president, conducts Q&A with Bismarck Mayor Steve Bakken and Mandan Mayor Tim Helbling. Dakota was echoed by Mandan Mayor, Tim Helbling, who THANK YOU SPONSORS: highlighted the quality of life in Mandan that attracts and Presenting creates a strong community. Sponsor: The Chamber would like to take this opportunity to once again thank all of those who attended this year’s State of the Cities address. It is through your support that we are able to make events like this happen, so that we may continue to add value to our communities through programs like this one. We hope you enjoyed the conversations and comments from Mandan Mayor Tim Helbling and Bismarck Mayor Steve Bakken.

Gold Sponsors:

Event: Sponsors: BASIN ELECTRIC POWER COOPERATIVE A Touchstone Energy Cooperative ®

Thank you to all of our sponsors, who so graciously invest their time to both attend and enjoy our many events.

Table Sponsors: American Bank Center, Bismarck State

College, BNC National Bank, Dakota Community Bank & Trust, HDR Engineering, KX News, University of Mary, Wells Fargo Bank, Starion Bank, Northern Improvement, Bremer Bank, Capital Credit Union, Gate City Bank, Bismarck-Mandan Home Builders Assoc., First International Bank & Trust, North Dakota Guaranty & Title, Dakota Appraisals & Consulting, Ltd., Choice Financial, Bismarck Sign Co., Apex Engineering Group, Inc., Moore Engineering, Inc. and United Tribes Technical College Chamber Connection | 15






Date: Tuesday, December 11, 2018 Location: Bismarck Event Center, Exhibit Hall 315 5th Street, Bismarck Time: 5:00PM - 8:00PM Admission: $5.00 plus Business Card Presenting CHRYSLER I DODGE I JEEP I RAM Sponsor: The snow is here which means the Bismarck-Mandan Chamber of Commerce Holiday Mixer is here! Join us along with other community members for a festive evening with food, drinks, music, and door prizes! If you would like to RSVP for this event or learn more about showcasing your business at this event please contact Shay at 701-223-5660 or speterson@bismancc. com.


Date: Thursday, January 24, 2019 Location: Bismarck Event Center, Hall B 315 5th Street, Bismarck Time: 5:30PM - 9:00PM Admission: $75.00 for Chamber Members $85.00 for General Admission Presenting Sponsors:


The Bismarck Mandan Chamber of Commerce, soon to be the Bismarck Mandan Chamber EDC, will host our largest event of the year on Thursday, January 24th at the Bismarck Event Center. Join us for our premier event, with amazing entertainment and wonderful networking opportunities! This year’s event will feature: a new logo unveiling, keynote Paul Long with Fundamism, enjoyable entertainment, fine dining, awards, and wonderful opportunity to network and showcase your business with nearly 1,000 business members, guests, coworkers, and VIP clients. It’s never too early to mark your calendar and plan your evening out with us! To reserve your table, email Shay at or purchase tickets online at or contact the Chamber at 701-223-5660.

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Tuesday, December 11 Bismarck Event Center - Exhibit Hall 5:00pm - 8:00pm SILVER SPONSORS:



MEMBERSHIP MIXER: BANK OF NORTH DAKOTA Date: Thursday, January 31, 2019 Location: Bank of North Dakota 1200 Memorial Hwy, Bismarck Time: 4:30PM - 6:30PM Admission: Free to Attend

Mark your calendar for the January Membership Mixer! Join us on Thursday, January 31st, Bank of North Dakota will be hosting our membership mixer at their location at 1200 Memorial Highway in Bismarck from 4:30pm to 6:30pm. This free event is a great opportunity to network, enjoy delicious hors d’oeuvres and refreshments.

NETWORKING SPONSORS: Dakota Carrier Network Marco BOOTH SPONSORS: Agency MABU Anytime Fitness Bain Agency BEK Communications Bismarck Cancer Center Bismarck-Mandan Convention & Visitors Bureau Bismarck Municipal Airport Bismarck Parks & Recreation Capital Credit Union Coaches Choice Corporate & Athletic Apparel Dakota Foot & Ankle Dakota West Arts Council EAPC Architects Engineers Edward Jones - Alexis Larson & Marlin Peterson Eide Bailly LLP Gate City Bank Gateway to Science

Harlow’s Bus Sales & Services Hometown Realty KFYR-TV Liberty Business System Marco Make A Wish Foundation Missouri River Pages Nationwide Expos ND Association of Rural Electric Coop. Northwest Tire Inc Prairie Public Broadcasting & Radio Station Prairie Sinus Ear and Allergy Probitas Promotions LLC Redline Motorsports LLC Starion Bank TeeHive - Move U Performance Apparel University of Mary Zimmerman Law, PC

Reserve your sponsorship for the 2018 Holiday Mixer today! Booths are available for you to showcase your business and services to over 1,500 individuals throughout our community. Admission: $5.00 plus a Business Card

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RSVP are appreciated and can be made online at www. or by emailing Ross at


Date: Tuesday, February 12, 2019 Location: Chamber of Commerce 1640 Burnt Boat Drive, Bismarck Time: 12:00PM - 1:00PM Admission: Free to Attend Are you interested in learning how to make the most out of your membership? Save the Date and join us on Tuesday, February 12th from 12:00pm – 1:00pm at the Bismarck Mandan Chamber EDC. Chamber EDC staff will explain our programs, benefits, committees, and other opportunities on how to maximize your membership. Whether you are a brand new member, a long-time member or just want to learn more about membership this is the event for you! Lunch will be provided. Please RSVP to insure a meal by either contacting the Chamber at 701-223-5660 or by emailing Ross Frohlich at

MEMBERSHIP MIXER: KLJ Date: Thursday, February 21, 2019 Location: KLJ 585 Coleman St, Bismarck Time: 4:30PM - 6:30PM Admission: Free to Attend

Save the Date for the February Membership Mixer! This free event is a great opportunity to network, enjoy delicious hors d’oeuvres and beverages. Join us on Thursday, February 21st, as KLJ will be celebrating Engineers Week by hosting our membership mixer at their location 4585 Coleman Street in Bismarck from 4:30pm to 6:30pm. RSVP are appreciated and can be made online at www. or by emailing Ross at

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MANDAN HOSTS FIRST BUSINESS PITCH CHALLENGE Winners of Mandan’s first Business Pitch Challenge held Nov. 13 are Juan Carlos Dominguez and Jared Stober of Nordic Steel Systems. They received $500 cash, the chance to be eligible for a $10,000 forgivable loan from the Mandan Growth Fund, plus a host of other prizes to assist on their entrepreneurial journey. Nordic Steel Systems provides the construction industry with innovate concretefree foundations and exterior wall-systems.

Nordic Steel Systems, a local construction services business, was winner of the inaugural Business Pitch Challenge.

First runner-up is Kimberly Bloms for Steps Ahead Therapy, a proposal for a pediatric physical, occupational, and speech therapy clinic. Other finalists were RacePace Timing and Event Management, Chad Hatzenbuhler; and I 2 i Institute, Barb Sandstrom and Shawna Marion. All finalists receive a $3,000 advertising package from National Day Calendar. Judges were Dr. Blake Feil, orthodontist and co-founder of The Junto, a venture capitalist group promoting development in Bismarck and Mandan; Kodee Furst, managing partner of Annie Capital, a new private capital firm investing in women entrepreneurs across North Dakota and South Dakota; Rob Knoll, chair of the Mandan Tomorrow- Economic Opportunity and Prosperity Committee and small business owner; and Lee Weisbeck, a commercial lender and representative of the Mandan Growth Fund Committee.

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There were 11 applications for the 2018 Business Pitch Challenge. A five-person selection committee previously picked finalists after reviewing applications and executive summaries of business plans. They considered plan content including thoroughness of information, research and analysis; innovativeness in terms of how the product or service is creative or different than others on the market or in the community; target customer identification; market fit and impact; strength of leadership team; use of prizes; and feasibility. Judges scored finalists for these same factors plus pitch delivery; expertise in answering questions; and whether they deemed the proposal to be bankable or investable.


High Point Networks announced their intent to purchase the assets and employees of the Colorado-based value-added reseller West-Tech Communications. The West-Tech Communications acquisition completes the High Point Networks mission to expand further into the Colorado region. Customers will benefit greatly from the expanded services and technical expertise the newly joined companies provide. This acquisition, slated to be final on November 1, 2018, includes all assets and full-time employees of West-Tech Communications. They will join High Point Networks as the ninth location across a five-state region with its corporate headquarters out of West Fargo, ND. “The addition of the West-Tech Communications team elevates the level of offerings we provide to the organizations we serve,” President & CEO Tom McDougall said. “This expands our technical expertise, market reach and adds to our strong foundation of service.” “This is exciting news for both companies,” West-Tech Communications President & CEO Pat Galvin said. “We see this as a way to further expand our offerings to the many customers we support. We are particularly excited to join the High Point Networks team of over 100 employees to boost our technical support in the areas we serve.” High Point Networks offers organizations best-in-class voice and data networking solutions, supported by the best professional services team in the region. Their comprehensive suite of services solve challenges and provide measurable return on investment for the organizations they serve. With many collective years of business, technical and industry experience, High Point Networks leverages core competencies across key IT areas such as infrastructure & network management, security services, unified communications, data center technologies, and others to ensure successful customer deployments.

Chad Johnson Bismarck Market President First Western Bank & Trust

At First Western Bank & Trust, we’re more than your trusted financial institution. We are North Dakota founded and locally owned. Decisions are made in house and quickly by our seasoned staff of Bismarck professionals - people you know, who know you. And, our Market President Chad Johnson personifies our background as a North Dakota native now raising his family in the capital city. For proven business leadership in banking, visit our team for all your financial needs. Because we’re not just here for you, we are you. First Western Bank & Trust. You can bank on us.

At First Western Bank & Trust, we’re not just here for you.

We are you. 304 East Front Avenue, Bismarck (701) 255-4400 Member FDIC

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LOCAL BANKS COLLECT 62,000 ITEMS FOR EMERGENCY FOOD PANTRY October 16 was World Food Day which was perfect timing for delivering items from the fifth annual “Banking for the Food Bank.” A total of 62,057 items were collected, exceeding last year’s collection by nearly 17,000 items.

Eight banks participated in the project: BNC National Bank, Choice Financial, Dakota Community Bank and Trust, First International Bank and Trust, First Western Bank and Trust, Gate City Bank, Security First Bank and Starion Bank. The banks collected donations from Oct. 1-15. When they arrived for delivery, each bank turned in a sealed envelope to Sandi Crimmins, co-chair for the food pantry. In the envelope was each bank’s official count of how much they collected. After the food items were unloaded, Crimmins thanked participants who had gathered and announced the winner was First International Bank and Trust.

“This is always an incredible food drive,” she said. “This is our biggest drive every year. We can’t tell you how much this means to us and, more importantly, our clients.” “This is about the banks teaming up to help the community,” says Heather Heinle, coordinator of the food drive and a Starion Bank employee. “In the five years we have been holding Banking for the Food Bank, we have collected more than 160,000 items! This is another example of how the Bismarck-Mandan community always steps up to help their neighbors in need.” The Bismarck Emergency Food Pantry, located at 725 Memorial Highway, receives no government support and has an all-volunteer staff. The pantry provides food to people in Burleigh and Morton counties and is currently giving out more than $11,000 in items each month.

As the largest tax reform legislation in the past 30 years becomes reality, it is important to stay ahead. Eide Bailly can keep you up to date on the latest developments, help you take advantage of available credits and deductions and advise you on how you may be impacted moving forward.

What inspires you, inspires us. 701.255.1091 |

22 | Chamber Connection


EAPC ARCHITECTS ENGINEERS CONTINUES TO EXPAND EAPC Architects Engineers, an award-winning A/E design consulting firm with corporate headquarters located in Grand Forks, ND, is pleased to announce that they have opened a new office location in Phoenix, AZ. This location provides an office presence that focuses primarily on providing healthcare design services. Stanley Schimke, EAPC’s Director of Healthcare Practice, is managing the new office. He brings more than 32 years of experience in the healthcare industry. “We are extremely excited and dedicated to provide design services to healthcare clients in Phoenix and the surrounding region.”

Dacotah Speedway promoter, Beau Simmons, presented the Bismarck Cancer Center with a check for nearly $4,500 in October.

Dacotah Speedway, in conjunction with the BismarckMandan Stock Car Association, presented a donation check to the Bismarck Cancer Center for nearly $4,500 in October 2018.

EAPC has designed innovative healthcare facilities for more than 51 years and is a recognized leader in the healthcare industry. As a multi-discipline firm, EAPC also provides design services for civic, commercial, education, wellness/recreation, and workplace.

Back in August, Dacotah Speedway hosted it’s 10th Annual Drive to Survive Night. Fans who purchased a special Drive to Survive t-shirt got free admission into the races that night. The speedway also sold raffle tickets for fans to have an opportunity to win money every Friday night throughout the summer. All proceeds raised from the t-shirts and raffle ticket sales went directly back to the Bismarck Cancer Center. “Dacotah Speedway is proud to make a positive impact in our community,” said Dacotah Speedway Promoter, Beau Simmons. “I think everyone knows someone who has been impacted by cancer and we are honored to partner with the Bismarck Cancer Center on Drive to Survive. Each year, it blows me away how generously our fans give back to this great cause.” In the past nine years, Dacotah Speedway has raised over $30,000 for the Bismarck Cancer Center. | 701.250.9696 | 3521 Memorial Hwy, Mandan

Chamber Connection | 23






We’re not just changing our name. We’re changing the game. By giving blood, platelets or plasma, you make a monumental impact on the lives of people across the country. You also make a powerful connection with others – one life saving many. We want to make your contributions count for even more. So we have joined with other blood centers across the country to form Vitalant. It’s all about driving donations and innovations. By joining forces, we can help more people realize their life-transforming potential. And we can combine resources to develop new innovations that increase the potential in every drop of blood. Your gifts are the reason we exist. We’re still in the same place. We’re still the same people you see every time you visit. And now we’re part of something bigger, in the same way that giving blood connects you to something bigger. This is an exciting journey. We look forward to sharing it with you.

BERGSTROM ELECTRIC, INC. RECEIVES AWARD OF EXCELLENCE The Independent Electrical Contractors (IEC) is pleased to announce that Bergstrom Electric received a 2018 IEC National Award of Excellence in Electrical Construction in the Commercial Construction category. Bergstrom Electric submitted for award consideration their work on the Four Winds Alternative & CTE High School project located in Ft. Totten, North Dakota, the Minnkota Power Cooperative’s new campus in Grand Forks, and the North Dakota Surgery Center, also in Grand Forks. The Four Winds School project was selected by the national committee for an Eagle award. The $3.5 million Four Winds School is the first net zero school constructed on tribal land in the United States, and the first net zero school ever in North Dakota. A “Net Zero” school is an energy efficient building that produces as much energy as it consumes every year. The unused power is sold back to the power supplier. “This was a huge project for this tribal school district, as the Net Zero status helps them alleviate operational costs into the future. Many tribal schools can find money to build, but have difficulty with operational costs, especially when they continually see budgets shrink from year to year,” said Mike Laverdure, Principal Architect for DSGW. The 12,500 square foot Career Technology Education facility is adjacent to the Four Winds Community School on the Spirit Lake Reservation. It contains classrooms, lab space for six teachers, bathrooms, storage areas, and offices. Some of the features that contribute to its Net Zero status include 264 photovoltaic (solar) panels, a ground-source geothermal heating/cooling system, and solar tubes for free lighting. “We were pleased to be a part of such an innovative project,” stated Cliff Moen, President of Bergstrom Electric. “And we were especially proud that our work on this unique school was recognized nationally by our peers.”

24 | Chamber Connection


From the moment they formed in 2001, Choice Financial has remained true to their roots, their customers and their communities. They are steadfastly committed to finding new and improved ways to better serve you and our communities for generations to come. In September, they shared the news that Choice Financial will soon adopt a refreshed name and look that better reflects our modern and growing organization. In the coming weeks, you will begin to see their refreshed name logo on their website and social media. They will also launch a new website domain and email addresses at! In the coming months, you will begin seeing the refreshed logo used in other applications as well. Still a division of Choice Financial Group, they believe their refreshed name will bring clarity to who Choice is as an organization and their culture of being the trusted financial resource that puts #PeopleFirst. And, as your trusted advisor, they are committed to continuing to offer additional personal and professional financial services through their Insurance, Wealth Management, Benefits, Leasing, and Home Loans divisions. Although their name and look are evolving, their values remain the same. What makes Choice Financial different is not the systems they use or the size of their buildings; it’s their people. Their People First values represent the heartbeat of their organization. It is the steady drum that has and always will drive their decisions and how they treat people. They thank you for your business and continue to be committed to helping you reach your financial goals. They look forward to continuing to grow alongside you in the years ahead.

Chamber Connection | 25





NATIONAL BANKING HONOR AWARDED TO FIRST INTERNATIONAL BANK & TRUST First International Bank & Trust, based in North Dakota with 27 branch locations across North Dakota, Minnesota and Arizona, was recently named the top extraordinary bank in the United States by The Institute for Extraordinary Banking™ at the Best Banks in America™ Super Conference. First International Bank & Trust was recognized as the 2018 Extraordinary Bank of the Year, a national honor for exemplary performance in five areas of banking: philanthropy, customer service, thought leadership, workplace culture, and financial literacy education. “Being recognized as the 2018 Extraordinary Bank of the Year was an awesome accomplishment,” said Peter Stenehjem, fourth-generation banker and President of First International Bank & Trust. “We have been expanding our footprint by building new branches while other banks are contracting. We’re integrating the latest technology online and in the branches to enhance customer experiences and have reimagined the traditional branch environment by adding restaurants/

breweries all under one roof. The acquisition of leading FINTECH company, Kotapay, is the next phase in our ever-evolving effort to not only stay relevant within the community banking arena but thrive in it. We are positioned well to continue our growth and prosper for another 100 years - taking us into the fifth generation and beyond!” The Extraordinary Banking™ Awards highlight the vital, yet often overlooked, role that community banks play in our economy. The Banky™ recognizes the top 1% of banks: The Best Banks in America™. “We are extremely proud to receive this top honor,” said John Drady, Central Market President of First International Bank & Trust. “I would like to thank our employees who are driven to care for and create extraordinary experiences for our customers and communities, each and every day.”






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26 | Chamber Connection


Starting in mid-November, the Salvation Army’s bright red kettles campaign kicks off. Every year, sponsors within Bismarck graciously volunteer the front entrance of their businesses as a place for the kettles, and many choose to match those donations. All sponsors receive recognition throughout the entire kettle campaign. Last year, more than 2,000 toys, 1,600 clothing items, and 600 grocery orders and food donations were also given to children and families along with donations thanks to the Red Kettle campaign. The Red Kettle campaign here in Bismarck is overseen by the Majors John Flanagan and his wife, Faye Flanagan. Major John was born and raised in Bismarck, and got involved with the Salvation Army while attending St. Mary’s Central High. The couple met during a Salvation Army young adult retreat, and have dedicated themselves to the Salvation Army since 1980. The Red Kettle Campaign first started in December of 1891, Captain Joseph McFee wanted to provide a Christmas dinner for 1,000 poor people in San Francisco. He secured permission to place a brass urn at the Oakland ferry landing. Beside the pot, he placed a sign that read, “Keep the Pot Boiling.” Soon, he had all the money he needed to fund the Christmas dinner. By 1893 he had expanded to 30 kettle locations on the West Coast with the help from two Salvation Army officers, William A. McIntyre and N.J. Lewis. McIntyre and Lewis were later transferred to the East Coast and took with them the Christmas kettle idea. Captain McFee’s idea launched a tradition that has spread across the world. The Salvation Army in Bismarck opened in May 15, 1896 and soon after the bells were ringing.


CHI St. Alexius Health Bismarck was among a select group of hospitals nationwide recognized for promoting enrollment in state organ donor registries in a national campaign sponsored by the U.S. Department of Health and Human Services’ Health Resources and Services Administration (HRSA). “We are pleased to be recognized nationally by LifeSource as a proud partner to promote and educate people on the importance of becoming a donor,” stated CHI St. Alexius Health’s President Kurt Schley. More than 1,200 hospitals across the country participated in the 2018 Hospital Organ Donation Campaign to promote organ, eye, and tissue donation. This reflects a 9% increase over last year’s campaign participation. Participants included small and rural hospitals, transplant centers and large health care systems. Working with donation organizations and state hospital associations, the hospitals conducted registration and awareness activities in their facilities and communities between October 2017 and April 2018. During this time, they added nearly 23,700 donor registrations to state registries and the Puerto Rico registry, which includes registrations from the U.S. Virgin Islands. CHI St. Alexius Health Bismarck earned points for each activity implemented and were awarded platinum level recognition for their participation. The campaign has generated 443,427 registrations since its inception in 2011.

The Salvation Army benefits the community all year round, and is able to help much of Bismarck this way. A few examples are the food pantry & community meals, the after school youth program, utility and rent bill assistance, disaster relief service, and so much more including several fundraisers such as the Joy Shop and Coat Drive. The Red Kettle campaign is by far the most valuable and beneficial fundraiser held all year. If you or someone you love is willing and able to help out, whether through sponsorship or volunteering as a bell-ringer, you are encouraged to visit the website to sign up or email

Chamber Connection | 27







Bartlett & West and Mountain Plains LLC announced they are making significant financial contributions to University of Mary’s new School of Engineering. With the generous financial support of these two respected companies, the University of Mary plans to break ground next spring on its new, high tech engineering facility by repurposing the former North Dining Hall on campus. Starion Insurance donated 22 turkeys in time for the holidays.

Starion Insurance donated 22 turkeys to the Bismarck Emergency Food Pantry, just in time for Thanksgiving. The Starion Insurance team in Bismarck-Mandan earned the turkeys based on new business production with one of the companies they work with, North Star Mutual Insurance. The turkeys weigh about 10 pounds each. “When we realized how many turkeys we had earned we knew we had to put them to good use,” explained Tonja Iverson, Starion insurance agent. “We know how important the Bismarck Emergency Food Pantry is to the community and have donated turkeys to the pantry in the past. We hope the turkeys can help make the holidays a little more special for some area families.” The Bismarck Emergency Food Pantry serves families in Burleigh and Morton counties and is currently giving out more than 35,000 items a month.

Also Bartlett & West, and Mountain Plains LLC, met with University of Mary faculty to go over architectural plans for this new cutting-edge facility. The companies also gathered input, and interacted and exchanged ideas with students about some of their desires, needs and trends in an ever-changing engineering environment. Bartlett & West, an ENR Top 500 design firm, is the lead firm in the construction of the new facility and is at the forefront of industry standards. Since 1986, Bartlett & West has held an office in Bismarck and currently employs approximately 70 professionals skilled in civil, mechanical and mechanical engineering, architecture, land surveying, ROW acquisition and GIS. Mountain Plains founder and CEO, Tony Wood, an Idaho native and resident of Watford City, is a University of Mary alumnus. He’s learned from some of the best area business leaders as a winner of the school’s annual Entrepreneur Fair (E-Fair) competition. Wood is also a former track athlete for the Marauders, and the 2017 recipient the Harold Schafer Alumni Leadership Award for his distinguished achievements as a servant leader at the regional, national and international level. Wood believes in his alma mater’s mission and knows first-hand how critical the University of May’s intellectual capital is to the engineering community and the vibrancy of North Dakota as a whole.

28 | Chamber Connection

Wood emphasized, for that area of the state to continue to grow, additional professionals are needed to make lives and careers in northwest North Dakota more appealing. Having a top-notch engineering program offered at the University of Mary, and “so close to home,” helps fulfill that need.

WOMEN RECEIVE TOP HONORS FROM NORTH DAKOTA WOMEN’S BUSINESS CENTER Center for Technology & Business (CTB), which operates the North Dakota Women’s Business Center, hosted the seventh annual Women’s Business Summit October 14-15 in Bismarck. The event brought together women from across the state for a unique networking and professional development opportunity designed specifically for women business owners, business professionals, and entrepreneurs in North Dakota.

During the keynote luncheon, two incredible women received top honors from CTB: Michelle Williams Phillips from Hess Corporation in Minot, and Josette Severson from Prairie Patriot Firearms Training in Mandan. Phillips was recognized with the 2018 CTB Outstanding Woman in Business Award. This award is meant to celebrate a woman who has made significant contributions to her organization, her profession, and her community. The award also recognizes a leader who serves as a role model and mentor for others. Phillips has been a landman for Hess Corporation in Minot for more than a decade. During that time, she has become a licensed attorney in seven states and currently oversees all surface access negotiations and stakeholder engagement with landowners for oil and gas development. In her free time, Phillips gives back to her community through volunteering and other philanthropic efforts like the Women’s Leadership Program (WLP) philanthropic challenge. Phillips and her WLP teammates raised over $11,000 through their Fuel the Fight campaign for Trinity Health Foundation to provide gas cards for cancer patients traveling to Minot for treatment. Phillips also loves spending time with her husband, David, and two children, Stone and Ella. Severson, founder and owner of Prairie Patriot Firearms Training, was recognized with the 2018 CTB Woman Entrepreneur of the Year Award. This exclusive award is designated an owner of a North Dakota Certified Woman Owned Business who has demonstrated staying power, innovativeness, forward thinking, and contributions to her community. She is passionate about gun safety, proper use, proper training, and self-defense. Since 2013, Prairie Patriot has grown from a firearms training only company to the premier indoor handgun range in the Bismarck/Mandan community. Prairie Patriot offers a clean, comfortable, and welcoming environment for all guests from beginner to expert, providing basic and intermediate handgun training, concealed weapons testing, and basic self-defense courses. Severson offers her customers unique opportunities through classes like Try-A-Gun, Date Night at the Range, and Brass Belles, a women-specific gun club. She gives back to her community by donating fundraising proceeds to charitable and non-profit organizations, like Heaven’s Helpers Soup Café. “North Dakota is home to numerous women from all walks of life who are doing amazing things to strengthen their communities and make a positive impact on those around them. We often don’t take the time to celebrate the accomplishments of dedicated leaders, mentors, and entrepreneurs all around us, and these awards aim to change that. By highlighting the impact of these honorees, we hope to encourage other women to dream big and pay it forward, and for everyone who knows them to cheer them on.” Explains CTB Executive Director, Deb Eslinger.

UPCOMING 2019 CHAMBER EDC EVENTS January Jan. 24 - Chamber EDC Annual Dinner Jan. 31 - January Membership Mixer February Feb. 12 - Chamber EDC 101 Feb. 21 - February Membership Mixer March Mar. 13 - Economic Outlook Forum March Membership Mixer April Apr. 4 - Chamber EDC Spring Mixer April Membership Mixer May Chamber EDC 101 May 15 - LBM Field Project Presentations May 22 - LBM Graduation May Membership Mixer June Jun. 10 - Chamber EDC Golf Scramble Jun. 15 - Lemonade Day June Membership Mixer Jun. 21 - Fridays at the Chamber EDC August Aug. 16 -Fridays at the Chamber EDC Chamber EDC 101 Aug. 23 - Chamber EDC Sporting Clays August Membership Mixer September Sept. 11 - Brats with the Brave Celebrate Bismarck-Mandan Sept. 20 - Fridays at the Chamber EDC September Membership Mixer October Oct. 3 - Harvest Mixer October Membership Mixer Chamber EDC Workforce Summit November State of the Cities Address Chamber EDC 101 November Membership Mixer December Chamber EDC Holiday Mixer RSVP for these Chamber EDC -events online at

Chamber Connection | 29





Ask a Pro with







Bismarck • Mandan, ND 58554 701-751-7060



500 N 8th Street, Bismarck, ND 58501 701-222-6100


They can use them for sleep or sit on them to watch a movie or to look out stressful experiences of a person’s the window. life. Coping with cancer can be more • Print out a map of your destination challenging with added stress from from mapquest and bring work, family, or financial concerns. highlighters to let them map the Chronic stress may weaken the immune route. For the return flight, try to system, causing other health problems keep receipts, maps, ticket stubs, and can make your body more menus, to point out where they were hospitable to cancer. and what they did while away. There are two different types of stress, • Children love presents. Keep them but only one seems to be really bad busy by wrapping everything in for your health. Short-term stress, like your carry-on bag — dolls and cars, the type you might feel before giving or even treats like jelly beans and a speech or fighting shopping crowds, candy. tends to subside as soon as the event • Print coloring printables & let them passes. But, long-term stress is more damaging. That type of stress comes color their icons from Disney or a from situations that last many months favorite book. Bring tape so it stays with no end point, such as dealing stable on their tray table. with a sick loved one or a long stint of • Keep your cool. Half the fun is unemployment. getting there right? Some healthy tips to deal with longThe best part of life is seizing the term stress are: Practice yoga, exercise moment, and those moments happen regularly, get adequate sleep, deep every minute when you have the breathing, spend time outside, write in a courage to pack your bags and hit the journal, or learn a new hobby. Although road. Don’t miss those moments waiting you can try to reduce the number for ‘someday.’ Do it today. of stressors in your life, you can’t completely avoid stress. However, stress management strategies can help you feel more relaxed and less anxious. 30 | Chamber Connection


120 W Thayer, Bismarck, ND 58501 701-799-7559


decision to do renovations they always often wonder, what will give me the best bang for my buck?!

The kitchen is always a winner! Home buyers have a desire for an updated kitchen. Our area went through a golden oak stage and some buyer will actually refuse to look at homes with golden oak. There are some great, and inexpensive alternatives to a kitchen remodel. And local hardware stores carry a nice variety of in-stock cabinets as well and have design programs to help you lay out your kitchen.

Second, the bathroom! Again, there are so many alternatives that are inexpensive that can make that bathroom update affordable. Flooring, decor, and a new vanity will go a long way. If your bathroom has a steel tub, there are companies that can re-finish the tub to a neutral color and hardware stores have great options for “all-in-one” vanities and hardware. Third, curb appeal! Trim down over grown trees, hedges, etc. Paint if you can and add trendy house numbers. It’s amazing what a little elbow grease can accomplish.

Don’t wait to do these updates! One reason is so you can enjoy them, but second if you are looking to sell in the near future, it will give you a competitive edge!

Ask a Pro with


1661 Capitol Way, Bismarck, ND 58501 701-250-9400

Q: WHAT SHOULD I LOOK FOR IN A TECHNICAL SUPPORT AGREEMENT? A: It is very important for a potential

client to thoroughly review a support contract with their IT provider before signing it. Here are some of the basics to look for.

Terms - How long is the contract. Some IT providers require a year or more contract. Some go from month to month. It is important to be comfortable with what you are committing to.



212 E. Main Ave, Bismarck, ND 58501 701-595-0159

Q: WHAT IS EDITING AND WHY DOES IT MATTER? A: Editing is post-production: cutting up footage and assembling a cohesive video. Although technically, as a video editor myself, I wouldn’t consider it a purely “technical” job. It’s much more about helping you tell a story and/or advancing your brand.

In short, directors determine “what” an audience sees, editors determine “how” they see it. Are you the owner of a hip, new boutique? Your editor will probably fill your video with fast cuts and set it to Out - If things aren’t working like quick music. Perhaps you’re inheriting you expected, can you get out of the a family restaurant. An editor might contract? Contracts generally have a find this calls for slow-motion shots and term, but make sure there is a way to get longer cuts over an inspirational music out of the contract if the provider is not track. living up to what was promised. Commercials aren’t movies, but that What is covered? Make sure you are certainly doesn’t mean they don’t tell comfortable with the amount of detail stories. One of the best ways to get regarding what services the vendor will the most out of your videos (and their provide under the agreement. Often editors) is not only to get to know your the main disagreement a client will have own story before heading into a prewith their provider is that they assume production meeting, but also, know how something is covered and they get an you want people to feel about it. unexpected bill. The American Marketing Association Price Increases - Many providers will say reported in 2017 that average in their contract when a price increase consumers are exposed to up to 10,000 can happen. It is a good idea to have a brand messages daily. Why does this cap built in so you know the maximum matter? People seek familiar faces in a increase you may incur. crowd and they typically work with the Documentation - Make sure the vendor select few brands they trust. Building trust involves moving beyond abstract is required to document all trouble tickets, and cannot hold your passwords logos and connecting consumers with hostage in the event that the agreement the authentic people behind them. doesn’t work out.



2603 E Broadway Ave, Bismarck, ND 58501 701-323-5222

Q: WHY IS WELLNESS SO IMPORTANT IN THE WORKPLACE? A: Wellness in the workplace leads to

reduced costs for both the employer and the employee. On average, an employer covers about 75 percent of an employee’s health care expenses. But as health care costs continue to increase, many employers are shifting more costs to employees. Better employee health can reduce care costs, disability and absenteeism. The Center for Disease Control estimates that about 75 percent of all U.S. health care spending is for people with chronic conditions. Four modifiable health risks are responsible for much of this chronic disease burden: tobacco use, poor nutrition, lack of physical activity and excessive alcohol consumption. As expensive as medical care and drug costs are, productivity loss from chronic conditions costs two to three times more. For every $1 spent on wellness there is a cost savings of nearly $5.

Chamber Connection | 31






New Team Members Join Nexus Innovations Nexus Innovations welcomes

Dockter and Samuelson-Brown Join KLJ KLJ, an engineering firm,

Terry Palmer, Jordan Aaberg, Landon Jochim and Shane Pilon welcomes two new members to the Nexus team. to their team. David Dockter Jordan Aaberg is working as and Randi Samuelson-Brown David Dockter a Solutions Developer in the will both serve KLJ as project Fargo office. Aaberg graduated control specialists. Landon Jochim from NDSU with a degree in Sanford Health Dockter, who will work from Management Information our Bismarck office, joins KLJ Welcomes New Systems. Aaberg comes from with a background in project Cardiologists Border States Electric. management, planning, Udit Agarwal, MD, cardiologist, Landon Jochim works in the budgeting, and scheduling. He and Nayan Desai, MD, Bismarck office as Solutions earned his bachelor’s degree in interventional cardiology, have Specialist. Jochim graduated business administration from joined the Sanford Heart team Udit Agarwal, MD Randi Samuelson-Brown from NDSU last spring with Moorhead University. in Bismarck. a degree in Management Saumeulson-Brown will As a cardiologist, Dr. Agarwal Information Systems. He has Terry Palmer work from our Denver-Metro office. Her background offers personalized care of experience as an Intern at TMI includes project management, financial modeling, cardiovascular disease and Hospitality in Fargo. project finance, budgeting, risk management, system specializes in diagnosing Shane Pilon works in the Fargo office as a Senior implementation, and strategic planning. She earned cardiac procedures as well Software Engineer with 27 years of experience. Pilon a master’s degree in finance and accounting from as invasive and non-invasive comes from Blue Cross Blue Shield of ND. Regis University, Denver, Colo. She also completed diagnostic testing including post graduate research from Trinity College, University echocardiography and nuclear Terry Palmer works in the Bismarck office as Software Development Team Lead. Palmer graduated of Dublin, Ireland. She earned her bachelor’s Nayan Desai, MD imaging. from Mayville State University with a degree in degree from Gustavus Adolphus College in St. Peter, Dr. Agarwal graduated from Computer Information Systems. He has 20 years of Minnesota. Kasturba Medical College in Manipal, India and experience as Senior Web Developer. Palmer was As project control specialists, Dockter and completed his residency in internal medicine from employed with Nexus Innovations as a contractor. Samuelson-Brown will support project teams in the Akron General Medical Center, Cleveland Clinic execution of project processes and systems. Hospital, in Cleveland. He is fellowship trained in Advisor of the Month for August cardiology from Emory University in Atlanta and is Securian Financial Advisors of Record Keepers Celebrate 25 Years board certified in internal medicine by the American ND, Inc. is pleased to announce Record Keepers, LLC, the North Dakota based Board of Internal Medicine. that Shane Hafner has been document storage, management, and confidential Dr. Desai graduated from Mahatma Gandhi named Advisor of the Month shredding services company is celebrating 25 years in Mission’s Medical College in Kamothe, India and for August based upon his the records and information management business. completed his residency and fellowship at Cooper production and service to his Chad Spiry opened the business in 1993. The University Hospital in Camden, NJ. The board certified clients. Hafner has been a company has expanded to provide services physician specializes in interventional cardiology, Shane Hafner representative with Securian throughout North Dakota and western Minnesota cardiovascular disease and complex coronary since August 2009 by Securian from its locations in Fargo and Bismarck. structural heart (TAVR) and peripheral interventions. Financial Advisors of North Dakota.

32 | Chamber Connection New Ophthalmic Technician and Scribe at Dakota Eye Institute Dakota Eye Institute recently

Reinbold named new Capital Credit Union CEO Capital Credit Union today

announced Vance Reinbold, chief financial officer, has been selected to serve as Capital hired Destinee Fitterer Credit Union’s chief executive (Ophthalmic Scribe) and Destinee Fitterer officer, effective November 1. KaDee Schoon (Ophthalmic Reinbold joined Capital Technician) to join its eye Credit Union in 2006 and was Vance Reinbold care team. Fitterer assists promoted to CFO in 2009. ophthalmologists with charting, “Vance is a skilled executive and has played a key coding and procedures, and role in the credit union’s growth and success,” said sends prescriptions and insurance information. Schoon Capital Credit Union Board Chair Faye Miller. “His performs initial screenings and leadership, financial expertise and industry knowledge preliminary eye function testing will help ensure the credit union continues to meet our KaDee Schoon for patients prior to seeing the members’ needs well into the future.” Reinbold succeeds CEO Debra Gallagher, who doctor. announced her retirement earlier this year after a Fitterer is a native of Glen Ullin, ND and has her successful 44-year career with Capital Credit Union. Associates Degree in Business Management. Gallagher joined the credit union in 1974 and was Schoon is a native of Mandan, ND. named CEO in 1994. “We are sincerely grateful for Deb’s leadership, dedication to members and commitment to the credit union’s long-term success,” Miller said. Reinbold earned a Bachelor of Science degree in accounting from Minnesota State University Moorhead and is a certified public accountant. He and his wife Tracey have two grown children and one grandchild.

Advisor of the Month for September Securian Financial Advisors of

ND, Inc. is pleased to announce that David Wald has been named Advisor of the Month for September based upon David Wald his production and service to his clients. David has been a representative with Securian since August 2008 and is located at 4431 Memorial Highway in Mandan.

Weigum Joins CHI St. Alexius Health Sleep Center

Kristy Weigum, DNP, FNP-C, joined CHI St. Alexius Health Sleep Center. She specializes in Cognitive Behavioral Therapy for Insomnia (CBT-I), an approved method for treating insomnia without the use of sleeping medication. Kristy received her Bachelor of Science in Nursing, Biology, and Chemistry and Doctor of Nursing Practice (Family Nurse Practitioner) from University of Mary in Bismarck, N.D. She is board-certified by the American Academy of Nurse Practitioners and is a member of the American Association of Nurse Practitioners, American Academy of Sleep Medicine, and North Dakota Nurse Practitioner Association.

DECEMBER LIVE GOVERNMENT MEETINGS Televised on Government Access, cable channel 2 & 602 HD.

Broadcast on KDAK 102.5 FM radio. Streamed online at

Mon, 3rd

5:00 pm Burleigh County Commission

Tues, 4th

5:30 pm Mandan City Commission

Thurs, 6th

5:00 pm Bismarck Board of Adjustment

Mon, 10th

5:15 pm Bismarck School Board 5:30 pm Mandan Park Board

Wed, 12th 8:00 am Burleigh County Water Resource District 5:15 pm Burleigh County Planning Commission Thurs, 13th

5:30 pm Morton County Commission*

Mon, 17th

5:00 pm Burleigh County Commission 5:30 pm Mandan School Board*

Tues, 18th 1:00 pm 5:15 pm 5:30 pm Wed, 19th 5:00 pm 5:30 pm

Metropolitan Planning Organization Policy Board Bismarck City Commission* Mandan City Commission Bismarck Planning Commission Mandan Planning Commission *

Thurs, 20th

5:15 pm Bismarck Park Board

Thurs, 27th

5:30 pm Morton County Commission*

Meetings are replayed several times on the Government Access channel and are available for viewing online (Watch on Demand) at * Delayed Playback

Chamber Connection | 33

Ribbon Cuttings

Ribbon cuttings are conducted by a committee of Chamber volunteers called Ambassadors. Businesses qualify for a ribbon cutting if they open, move, and remodel, are under new ownership, change their name, or offer a new product or service. To schedule a ribbon cutting, please call Ross at 701-223-5660.

CITY OF BISMARCK FIRE STATION #4 Mayor Steve Bakken, Commissioner Steve Marquardt and Fire Chief Joel Boespflug at Bismarck’s newest fire station located at 4103 Miriam Ave, Bismarck. Member.

CHI ST. ALEXIUS URGENT CARE Dr. Jon Solberg, Medical Director, at their new urgent care facility located at 4315 Ottawa Street, Bismarck. Phone: 701-530-3500. Member.

CHI ST. ALEXIUS URGENT CARE Andrea Malucky, Lead NP, at their new urgent care facility located at 921 West Interstate Avenue. Phone: 701-530-3600. Member.

PRAIRIE POINTE ASSISTED LIVING Melanie Soupir, Director, and Augie Pepple, Administrator, at their new facility located at 3330 Nebraska Drive, Bismarck. Phone: 701-401-5770.

WHEN YOU WANT TOP-OF-THE-LINE To improve your bottom line. ADV-062

34 | Chamber Connection

Welcome new members

The Chamber of Commerce encourages all members to do business with each other. The following companies and organizations have recently made an important investment in their business by joining the Chamber. Please consider them for your professional and personal needs. To find a complete listing of Chamber members, view the Member Directory online at

Which Wich 545 S. 7th Street Bismarck, ND Taylor Bentz (701) 751-0317 A superior sandwich shop that provides fun vibes and an assortment of hot sandwiches, shakes and desserts. We also provide an awesome catering spread, including sandwich trays and salad platters. Everspring Inn & Suites 200 E. Bismarck Expressway Bismarck, ND Mike Motschenbacher (701) 222-2900 Friendly service, unexpected amenities, and updated rooms designed to refresh – all at a price designed to impress. Historic Apartments on 4th 406 4th Street SW Mandan, ND Brianna McAleer (701) 232-1887 MetroPlains welcomes you to the Historic on 4th! This historic, affordable reuse school has been enhanced with modern features and excellent community amenities into 39 unique apartment floorplans.

The Wood House Restaurant 1825 N 13th St Bismarck, ND Daniel Vondrachek II (701) 255-3654 Classic American eats in a fast casual dining room, drive thru, and catering service. Sidelines Sports Bar 300 S 5th St Bismarck, ND Ben Olesen (701) 223-1520 Local Sports Bar & Grill The Wooden Bench - Home Staging Mandan, ND Judy Maier (701) 320-1449 Home staging at all levels, corporate gifts for all occasions and indoor/outdoor seasonal decorating.

Maximum Detailing & Fabrication 2836 Morrison Ave #3 Bismarck, ND Kevin Magstadt (701) 220-2608 Maximum Detailing and 3D Fabrication. 3D parts printing, custom car and motorcycle parts, custom fabricating and more. Dakota Home Care 1200 Collins Ave Mandan, ND Charlene Seifert (701) 663-5373 Dakota Home Care is dedicated to providing quality healthcare services to ND residents in the comfort of their home. We are licensed by the North Dakota Department of Health and are locally owned. Chamber Connection | 35

Bismarck-Mandan ChamberConnection 1640 Burnt Boat Drive Bismarck, ND 58503

Upcoming Chamber Events CHAMBER HOLIDAY MIXER Date: Tuesday, December 11, 2018 • Time: 5:00pm - 8:00pm Location: Bismarck Event Center, Exhibit Hall – 315 S 5th Street, Bismarck

Holiday Mixer

CHAMBER EDC ANNUAL DINNER Date: Thursday, January 24, 2019 • Time: 5:30pm - 9:00pm Location: Bismarck Event Center, Hall B – 315 S 5th Street, Bismarck

bismarck-mandan chamber of commerce


JANUARY MEMBERSHIP MIXER: BANK OF NORTH DAKOTA Date: Thursday, January 31, 2019 • Time: 4:30pm - 6:30pm Location: Bank of North Dakota – 1200 Memorial Hwy, Bismarck

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ANNUAL DINNER THURSDAY, JANUARY 24, 2019 bismarck event center, hall b 5:30pm - SOcial 5:30pm - Dinner 7:00pm - program u




CHAMBER EDC 101: MAXIMIZE YOUR MEMBERSHIP Date: Tuesday, February 12, 2019 • Time: 12:00pm - 1:00pm Location: Bismarck Mandan Chamber EDC – 1640 Burnt Boat Dr, Bismarck FEBRUARY MEMBERSHIP MIXER: KLJ Date: Thursday, February 21, 2019 • Time: 4:30pm - 6:30pm Location: KLJ – 4585 Coleman Street, Bismarck, ECONOMIC Outlook Forum

ECONOMIC OUTLOOK FORUM Date: Wednesday, March 13, 2019 • Time: 7:00am - 11:30am Location: Ramkota Hotel & Conference Center – 800 S. 3rd Street, Bismarck


Tickets may be reserved until January 18, 2019. Tickets: $75.00 for Chamber Members; $85.00 General Admission

Remember someone special this holiday season with a gift that continues to give. All donations support an array of complimentary services to help patients through their cancer journeys.

Complimentary services include: Dietary Counseling • Lodging Assistance Support Groups • Physical Therapy • Massage Therapy Transportation Assistance • Emotional & Spiritual Counseling Provide help today at:|222-6100|500 N 8th St|Bismarck, ND 58501

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