A Message From Liz
Hi Team,
Here comes Spring! Can you believe the first quarter of 2025 has already flown by?
Even with everything going on, I’m proud that we continue to make space to celebrate and connect. From Dental Assistants Week to Valentine’s Day to Ramadan, we ’ ve taken moments to spotlight what matters. In February, we focused on Self Love Month—offering real, practical ways to care for ourselves and each other.
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We’re a high-performing healthcare facility serving thousands, but what makes us truly special is how we affirm and uplift one another along the way.
This month also marks a major milestone in our 3-year Strategic Plan. Our partnership with Stanford Tri-Valley Hospital has taken a big step forward: all 8 of their available residency positions have been filled, and we’ll be welcoming new residents in late June. This is a huge achievement for Axis Community Health and a testament to the incredible work we do every day.
Thank you for your dedication and teamwork, which make these achievements possible! Looking forward to seeing you at our May Gratitude Luncheon!
March is... National Colorectal Cancer Awareness
Month
This month, the Livermore and Pleasanton clinics have been engaged in a friendly competition to see who could order the highest percentage of colorectal cancer screenings for patients who are overdue for testing. The winners will be featured in the next issue of Axis Insider!
As part of the awareness and prevention campaign, on March 19, Axis staff were encouraged to wear blue in honor of Colorectal Cancer Awareness Month Take a look at some of the photos below!
Relieving Pain and Restoring Mobility: How Chiropractic and Acupuncture Can Help
Contributors: Axis Acupuncture and Chiropractic Teams
Back pain is one of the most common health concerns, affecting millions of people and often leading to missed work, financial strain, and emotional stress. At Axis, we are committed to providing quality, affordable, and accessible healthcare solutions that enhance the well-being of our community. Whether through chiropractic adjustments, acupuncture, or a combination of treatments, we strive to help patients achieve pain relief, restore mobility, and improve their quality of life.
Chiropractic care focuses on addressing the root causes of joint and muscle pain in the spine, helping patients regain movement and reduce pain. For example, an Axis patient suffered chronic low back and tailbone pain for over 20 years, making simple tasks like sitting for more than 10 minutes a challenge Through a personalized treatment plan - including targeted in-clinic sessions and at-home exercises - she saw significant improvements within just a few visits. After chiropractic rehabilitation, her pain had diminished to mild discomfort on rare occasions, allowing her to move more freely and live with confidence.
Acupuncture, a traditional Chinese medicine practice, complements chiropractic care by promoting healing and pain relief through the insertion of very thin needles into specific points on the body. It is especially effective for conditions such as back pain, stress, headaches, and joint pain An Axis patient who had persistent low back and hip pain relied on pain medication multiple times a day with little relief After beginning acupuncture treatments, she was able to go without medication for up to a week. Another patient, struggling with long-term knee pain and mobility issues, found lasting relief and was soon able to comfortably enjoy long walks.
According to a July 2021 National Center for Health Statistics data brief, aging adults, women, and individuals with lower incomes are particularly at risk. Fortunately, noninvasive treatments like chiropractic care and acupuncture provide effective solutions for pain relief, improved mobility, and overall well-being. If you know of a patient who could benefit from these services, please consider referring them to our chiropractic and acupuncture teams – now available in both Livermore and Pleasanton
Fighting Burnout Staff Wellness Feature
Burnout has become widely common amid the fast-paced culture and chronic stress we have grown used to in the past decade. The constant juggling of work, family, and other responsibilities can have major implications on your physical and mental health.
Signs of Burnout
Recognizing the signs of burnout is the first step towards addressing it Here are some common indicators:
Excessive fatigue
Insomnia
Susceptibility to illness
Irritability and mood disorders
3 Ways to Counteract Burnout
Errors at work
Decreased productivity
Loss of overall vitality
Recognize: To counteract burnout, start by recognizing its signs- emotional, physical, and cognitive fatigue (exhaustion), feeling unengaged or disconnected (cynicism), and lack of productivity and feelings of incompetence (inefficacy). Rate these on a scale of 1-10 to gauge your burnout level.
Respond by seeking support from someone who listens without judgment, focusing on what you can control, reflecting on what’s meaningful in your day-to-day, setting boundaries to avoid unnecessary commitments, disconnecting from technology with daily breaks, and incorporating activities that energize you.
Recharge by weaving small behaviors like meditation, short walks, music, or family time into your day Consider a menu of options such as 10-minute meditations, 5minute breaks, weekly hikes, and monthly massages, and book these activities into your calendar to prioritize your well-being.
Axis’s Employee Assistance Program (EAP) offers tools and guidance to help your well-being through resources like ComPsych. To learn more about your EAP, visit the Benefits File on Teams!
FACILITIES FEED
MAIL RUN UPDATES
To put in a facilities ticket, managers can email facilities@axishealth.org
As of March 10th, Axis’s mail run schedule has changed to better serve Axis staff. Please see the schedule below:
TUESDAYS, WEDNESDAYS, AND FRIDAYS STARTING AT 9:30 AM
ROUTE: HACIENDA → REGIONAL → SECOND → PACIFIC → WIC → RAILROAD → RETURN TO HACIENDA
During the mail run, Facilities staff will be able to make deliveries and handle small tasks if needed However, please be reminded that all requests must be submitted via a Facilities Ticket (Facilities@axishealth org) This ensures that our team can prioritize and manage task efficiently Please also note that we kindly ask that Facilities tickets be submitted by managers only to ensure that adjustments and requests are made with proper approval.
IT MODULE
OKTA UPDATES
If you have any questions or need assistance, please contact the Helpdesk at ext. 6050 or via email at helpdesk@axishealth.org.
We completed our go live of Okta last month and since then we have migrated dozens of apps to Okta. We are working on finishing up the last few applications, including Paycom and HealthStream.
ZOOM CALL CENTER
We went live with Zoom Contact Center for our Call Center and Nurse Triage teams on Thursday, March 27th. The go live was smooth thanks to the hard work put in by the Call Center, Nurse Triage, and IT teams. Thank you everyone for your hard work to make this a success!
COMPLIANCE CORNER
REPORTING INCIDENTS
Email corporatecompliance@axishealth.org or call x6211 if you have any compliance related questions.
A friendly reminder to everyone that if you witness any unexpected event that disrupts normal operations or poses a risk to patient or staff safety, or violates policies, procedures or regulations, to please report this incident to your manager. You can also report this incident directly to Compliance, or make anonymous reports to the Compliance Hotline at ext. 6211.
Upcoming Changes: Later this year, we ' re rolling out a new incident reporting system that will let you report concerns securely (including anonymously) either by phone or through the internet. We'll announce the change when it's ready and provide training on the new system.
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COMPLIANCE CORNER
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Here are some examples of reportable incidents:
Medication errors, such as giving the wrong medication or dosage, or procedural errors. Safety incidents, like patient falls, power outages, leaks, theft, destruction of property, or suspicious activity.
HIPAA privacy issues, like sharing PHI with unauthorized individuals or looking up charts without a job-related need.
How to submit an incident report:
Please complete page 1 of the Axis Incident Report form, then have your manager provide their input on page 2. You can email the completed form to CorporateCompliance@axishealth.org. Blank copies of the form can be downloaded from the Compliance TEAMS channel. Here's the link: INCIDENT REPORT W BREACH ASSESS.pdf.
If you have any questions or concerns, feel free to reach out to your Compliance team:
Department Email: CorporateCompliance@axishealth.org, ext. 6211 Aurora Bataclan (Compliance Officer) - abataclan@axishealth.org Urvi Dwivedi (Compliance Manager) - udwivedi@axishealth.org