INFO 6 ROBOTICS Restaurant industry goes for it 13 TIP SHARING Sizable support for the ARQ 19 LEGAL ADVICE Terraces and Inappropriate Behaviour sousrestaurationLa formessestoutes SEPTEMBER 2022 5N.
Chairman of the Board of Directors: Mr Hugues Philippin, du restaurant ChicAlors! (Québec)
Vice-chairman: Ms Danielle Beaulieu, de l’HôtelMortagne(Boucherville)
Legal Deposit: Bibliothèque Nationale du Québec Bibliothèque Nationale du Canada 494386 D
ARQ Info is published six times a year by the public affairs department of Association Restauration Québec. The articles may be reproduced without permission, provided that the source is mentioned. This issue was published in 10,000 copies.
Writers: Nicolas Boullé | Philippe Lanoix-Meunier | Sébastien Larosa | Dominique Tremblay | Martin Vézina | Vincent Woerner
Ms(Trois-Rivières)ValérieKennedy, du SteakhouseSt-Charles
ON THE GO 4 HEADLINE NEWS 6-7-9 NEWS 12-13-14-15-16-17 EVENTS 18 LEGAL ADVICE 19 ARQ FOUNDATION 20-21 MEMBER SERVICE 22 PROUD SUPPLIER MEMBERS 23 CONTENTS
ASSOCIATION RESTAURATION QUÉBEC 6880, Louis-H.-La Fontaine Montréal (Québec) H1M 2T2 Tel.: 514 527-9801 or toll free, 1 800 463-4237
Email: respub@restauration.org restauration.org
Collaboration: Me Dominique Senécal Graphic design: LMG et Alegria Design Advertising
Mr Rémi Pelletier, du DomaineChâteau-Bromont
BOARD OF DIRECTORS 2021-2022
No ISSN : 1199-3472
Administrators:
Secretary Treasurer: Mr Éric Marin, du restaurant ChezMilot(Sainte-Adèle)
Ms Sophie Bisson-Dambremont, du BistroMontebello
Mr(Bromont)TonyPriftakis, des restaurants SaveursdesContinents (Gatineau)
Editor in chief: Nicolas Boullé
Mr(Montebello)HugoHamelin, du RestaurantLeRougeVin
ARQ CEO: M. Alain Mailhot
SEPTEMBER 2022 — ARQ INFO
Mr(Sainte-Thérèse)MartinLévesque, du TraiteurL’EspritFaim(La Prairie)
Ex officio chairman: Ms Claudine Roy, de l’Aubergesouslesarbres (Gaspé)
Tel.: 514 527-9801/1 800 463-4237
The mission of the Association is to provide all of restaurateurs in Quebec complete services of information, training, discounts, insurance and government representation.
ASSOCIATIONPublisher: RESTAURATION QUÉBEC
RANKEDHAVETWOAMERICAS.”D’ORQUEBECHOTELSRECENTLYBEENINTHETRAVEL+LEISUREWORLD’SBESTAWARDS2022RANKINGOFTHE100BESTHOTELSINTHEWORLD.
La Malbaie’s Fairmont Le Manoir Richelieu and in eighth place, Montebello’s Fairmont Le Château Montebello. Auberge Saint-Antoine also stood out by winning first place in the 10 best urban hotels in Canada. Two other Quebec establishments were also listed: The Ritz-Carlton in Montreal in fifth place and the Fairmont Le Chateau Frontenac in Quebec in tenth place.
Two Quebec hotels have recently been ranked in the Travel + Leisure World’s Best Awards 2022 ranking of the 100 best hotels in the world. Manoir Hovey, located in North Hatley, took 50th place on the list while the Auberge Saint-Antoine in Quebec City came in 85th Manoirplace.Hovey (ARQ member) also took first place in the top 10 resort hotels in Canada for the second consecutive year. In this same category (best resort hotels in Canada), fourth place is held by
plate, as well as a gourmet tray highlighting iconic produce from Chilean gastronomic culture. The candidates thus put their creativity to work to make exceptional dishes featuring quinoa and salmon.
will all show our support and wish them victory at the Bocuse d’Or Grand Final to be held in Lyon in 2023!” exclaimed the Honourable Liza Frulla, CEO and Director of the ITHQ.
Team Canada Qualifies for the Bocuse d’Or Grand Final
Canada will participate in the grand final of the prestigious Le Bocuse d’Or culinary competition in Lyon in January 2023. The team composed of Samuel Sirois and Gilles Herzog, cooking teachers at the Institut de tourisme et d’hôtellerie du Québec (ITHQ), completed by Léandre Legault-Vigneau, clerk and graduate, officially qualified for the grand final, finishing in 2nd place at the Bocuse d’Or Americas, behind the United States and ahead of Chile. This international component took place on July 13 and 14 in Santiago, Chile.
“On behalf of the ITHQ and myself, I would like to congratulate Team Canada, consisting of proud representatives of the ITHQ, which rose to the occasion taking 2nd place on the podium at the Bocuse d’Or Americas.
4 ON THE GOG
Samuel Sirois, Gilles Herzog, and Léandre Legault-Vigneau put on a masterful performance, commensurate with their talent and colossal preparatory work. We
“ON BEHALF OF THE ITHQ AND MYSELF, I WOULD LIKE TO CONGRATULATE TEAM CANADA, CONSISTING OF PROUD REPRESENTATIVES OF THE ITHQ, WHICH ROSE TO THE OCCASION TAKING 2 ND PLACE ON THE PODIUM AT THE BOCUSE
The Canadian team—which received financial support from the Fondation ARQ—concocted a 100% plant-based
Quebec Hotels Among the Best in the World
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service and in shopping centres. In the dining room, it can be used at the reception desk or to assist waiters in setting and serving tables.
6 HEADLINE NEWSHN
We saw them a lot in Asia and in some countries of the Arabian Peninsula, and now robots are also coming to North America. In Québec, the number of restaurants with such a device is still very small, but could grow within the next few years. A local company, CLS Info, has decided to tackle this new market.
“We do most of our business with take-out orders. We are often overwhelmed in the evenings and the staff doesn’t always have time to properly service the tables. It makes our job easier for sure! Pudu (the name they gave it, which is the name of the company that produces the unit) is a great Forhelp!”Lachapelle, the robot is also a good way to attract customers.
“We’re a sushi restaurant, so we like everything Japanese, especially new technology,” she says. “We think it’s also a good way to differentiate ourselves.” TECHNOLOGIES
While the vast majority of customers are thrilled with the idea of being served by a robot, Gauthier says many people are still uncomfortable with technology doing the work of a human being.
MARKETING TOOL
“In some cases, the staff on the floor can be somewhat reluctant to have a robot come in, but their attitude quickly changes when they realize the help the robot can bring. And the robot doesn’t ask for its share of the tip,” jokes Frédéric Gauthier.
In collaboration with Gordon Food Service
As labour shortages hit the restaurant industry hard, more and more establishments are turning to robots to fill the void.
Up to now, the Saint-Constant-based company specialized in point-of-sale systems, sales recording modules, cash registers and software solutions for the restaurant industry. It recently added robot waiters to its range of services. The devices quickly became very popular.
The cat-like device is able to bring in food and beverages and return the dishes. The robot, which is about one metre tall, has four floors equipped with sensory receptors. Once trays of food are placed in the kitchen, it carries them to the table of the customers identified by the Theprogramming.robotcan be used in the dining room in restaurants, but also in hotels for room
A GREAT HELP
DIFFERENTIATE YOURSELF FROM THE COMPETITION
“People are often surprised to see a robot. The kids really like it. Some customers come back to show the robot to their child or their friends. However, some customers don’t like being served by a robot. This sometimes affects the amount of the tip. But in general, the customers appreciate it.”
Robotics for the catering industry
Anne-Marie Lachapelle, manager of the Hiro Sushi restaurant, located in Chambly, Sheagrees.explains that the establishment she manages acquired this type of machine two months ago, to help the staff in the dining room. Since then, it’s been a great help in the dining room.
NEW
CLS Info offers two models of robot waiters that range in price from $10,000 to $20,000. According to CLS Info president, Frédéric Gauthier, they are an invaluable aid to the staff on the floor.
The robot waiter is not only a tool to help in the dining room, but also a wonderful marketing “Customerstool.are often intrigued by the robot, especially children,” says Gauthier. “People come in and take pictures and post them on Instagram. It’s a way to attract customers and many come back to the restaurant for that reason.”
As ingenious as the robot is, it does have its limitations: it cannot serve drinks, give customers their meals or replace missing tableware.
“There are now robots for sanitation, dish washing, bar service or kitchen service,” explains Frédéric Gauthier. In a few years, most establishments will have this type of equipment. It’s definitely the future!
“Whether it’s a green salad, a lunch salad or a poke, you can track the use of ingredients,” explains Dave Johnson.
“At first, it will be used in non-commercial or large-scale environments, such as healthcare facilities, cafeterias, commisary, convention centres, and catering and take-out services, he says. This robot is not intended for fine dining, but rather for high-volume production settings.”
“There are limits,” explains Frédéric Gauthier. “I don’t see a large dining room with only robots at the moment. We have to see it as a tool that can help the staff. Waiters will always be important. It’s just a new technology to make their job easier.”
WHAT ABOUT THE WAITER’S JOB?
“Because you know exactly what was used in the dishes, you can compare it to your inventory. You measure what you’re selling in a tangible way, so you can identify shortcomings like waste or poor Dexaitrimming.”isdeveloping robots that will perform other kitchen tasks related to grilling, baking, blending and beverage preparation. In particular, the Boston-based company is considering versions of robots that can handle grilling, pizza, drinks and plating. Dave Johnson is currently working on a robot that can turn a grill on, place food on it and flip it as it cooks. Then, topping a pizza and assembling the ingredients for a salad are not so different.
We saw them a lot in Asia and in some countries of the Arabian Peninsula, and now robots are also coming to North America. In Québec, the number of restaurants with such a device is still very small, but could grow within the next few years. A local company, CLS Info, has decided to tackle this new market.
This robotic revolution will also bring changes in the kitchen. Robots have a place there too. The American company, Dexai Robotics, has recently developed a long-armed robot called “Alfred” for large-scale salad production and bowl Inpreparation.theshortterm,
Dexai founder and CEO Dave Johnson envisions “Alfred” doing many other menu-related tasks.
The robot uses a camera and learning modules, so it knows the difference between different types of cheese, vegetables and salad. It always selects the right ingredient. Integrated scales portion each ingredient according to the operator’s recipe.
It’s fair to assume that this phenomenon is here to stay and will probably even permeate the entire restaurant industry.
If this type of device is here to stay, so is the waiter’s job. While Anne-Marie Lachapelle is pleased with the help the robot gives her, she says nothing will ever replace a professional waiter.
IN THE KITCHEN AS WELL
SEPTEMBER 2022 — ARQ INFO 7 HEADLINE NEWS HN
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He recently presented the latest advances in this field on June 14 at the Entertain AI 2022 event as a guest speaker.
The Chartier World LAB and Sony AI - a branch of the parent company dedicated to the study of AI - are working together on culinary exploration projects. In particular, they have consulted with world-renowned chefs to build a database and an algorithm for creating new dishes and wines.
SEPTEMBER 2022 — ARQ INFO 9 HEADLINE NEWS HN
Pushing the boundaries of gastronomy
The ultimate goal is to profoundly change the creative process in the making of dishes with AI, in order to create new culinary experiences that were previously unheard of.
The ultimate goal is to profoundly change the creative process in the making of dishes with AI, in order to create new culinary experiences that were previously unheard of.
For François Chartier, “AI acts as a kind of an assistant chef. It allows us to identify foods that, in principal, we would not have automatically put together, but which nevertheless share similar molecules. Science tells us that they go well together! That’s what we call molecular harmony.”
From his laboratory in Barcelona, the Chartier World LAB, François Chartier has been working for three years with
During the conference, the sommelier also listed some unusual pairings such as raspberries and nori, Parmesan and coffee, or shiitake mushrooms and “Thecoconut.use of AI will allow us to push the limits of creativity,” says François Chartier. We will be able to discover new blends, new tastes, new textures or even healthier and more Eco-friendly alternatives. The research potential is infinite. It’s a new science of gastronomy and wine.”
the Japanese giant Sony to develop the use of AI in the field of gastronomy.
It remains to be seen when this new technology will make its way into restaurant kitchens.
INTELLIGENCE
For several years now, the renowned Québec sommelier, François Chartier, has been working to push the limits of gastronomy with the help of artificial intelligence (AI).
NEW CULINARY EXPERIENCES
ARTIFICIAL
The idea behind the use of AI in gastronomy is to create a kind of recipe creation application based on the aromatic science of “molecular harmonies” and on the combination of ingredients with multiple possibilities linked to knowledge, cultural context and technology.
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SEPTEMBER 2022 — ARQ INFO 11 ACTUALITÉS A Free Business Membership. No Minimum Order Required. Shop where the chefs shop Why Shop at the Club? • No Membership Fee. • No Minimum Order. • Restaurant Quality Products. • Product sold by the each, Club Pack, case or pallet. • Wholesale pricing and savings through our Multi-unit discounts on thousands of items. ✓ ✓ ✓ ✓ ✓ • Fast check out and efficient store layout to minimize your time away from your business. • Extended opening hours for your convenience. • Commitment to food safety. • Great value on our Sunspun brands, no name and many other private label products. • Focus on your business and leave the shopping to us with PC Express. ✓ ✓ ✓ ✓ ✓ Save time, shop online.† Place your Wholesale Club order online and pick up in-store. †Applicable fees for in store pickup of online orders are extra. In-store pickup of online orders is only available at select locations and on orders over $75. To find a location near you, visit @therealcanadianwholesaleclubwholesaleclub.caFollowus
ARQ Requests to Parties
The ARQ wants the Government of Quebec to permit restaurants to directly sell wine bottles they have in stock on site, as wine merchants do in France. After all, 71% of Quebec consumers would like to buy retail wine directly at the restaurant, according to an evaluation from the Montreal Economic Institute in 2020. 1
To combat the labour shortage, the ARQ is asking the future government to extend eligibility to simplified processing of foreign worker applications. It is advocating for the creation of an international recruitment program
Your Association is calling on the future government to abolish the duty stamp that must be affixed to all alcoholic beverage containers. In 2018, Bill 170 was to mark the end of this archaic method of control, but against all expectations, the duty stamp was reinstated in a bill passed in March 2020. Quebec is the only province in Canada to operate with such a system. In the midst of a labour shortage, it is highly counterproductive to have to assign an employee to individually verify the 200 bottles ordered from the SAQ to ensure that a state employee has not forgotten to stamp a bottle.
DIRECT WINE SALE IN RESTAURANTS
specific to the biofood sector whose labour market impact study would be valid for 18 months, for all positions of the same category within an institution.
As the October 3 elections are quickly approaching, your Association has presented our industry’s requests to the various political parties.
12 NEWSA QUEBEC ELECTIONS
Lastly, your Association is asking the future government to modify the school calendar to move the start of courses for all Quebec college students by a few weeks. In its current form, the collegial calendar requires Cégep students to stop working or reduce their hours from mid-August, at the height of the tourist Youseason.can
SCHOOL CALENDAR
Firstly, the ARQ wants the future government to grant restaurateurs the right to establish tip-sharing agreements, if they so wish. Since 2003, section 50 of the Act respecting labour standards establishes that only employees receiving a tip can decide whether or not to introduce tip sharing in an establishment. The employer cannot participate in discussions on a tip-sharing agreement, they can only suggest an agreement. For many employers, adopting this practice would alleviate the wide disparity between the remuneration of kitchen employees and those in the dining room which is contributing to fuelling the labour shortage affecting our sector.
The ARQ is also asking for the 100% refundable tax credit on reported tips to be reinstated and for payments to be quarterly. Quebec is the only province in the country that considers tips left freely by customers as a salary. This means that employers must pay social contributions on tips. In addition to representing a tax disadvantage compared to the rest of Canada, there is a serious issue in budgetary predictability for employers, as tips are left randomly at the discretion of customers. No other industry than our own has to juggle this kind of variable factor that can profoundly affect a company’s annual budget, and over which the employer has no control.
ABOLITION OF STAMP ON ALCOHOL BOTTLES
SIMPLIFIED IMMIGRATION
count on your Association to defend the interests of our industry in the upcoming election campaign.
YOU CAN COUNT ON YOUR ASSOCIATION TO DEFEND THE INTERESTS OF OUR INDUSTRY IN THE ELECTIONUPCOMINGCAMPAIGN.
100% TIP TAX CREDIT
SEPTEMBER 2022 — ARQ INFO 13 NEWS A
on August 15, Vincent Brousseau-Pouliot, Editorialist at the newspaper La Presse, devoted an editorial
In early August, the Institut de tourisme et d’hôtellerie du Québec (ITHQ) officially reiterated its support for tip sharing in the restaurant industry.
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to the same subject. The latter was also in agreement with the Association: “This request from the restaurants is legitimate provided that it is well structured,” he specified. “Why is it a good idea? Because the vast majority of customers pay tips for not only the service of the meal but also the quality, which is the result of the work of the back-of-house employees. It is time for a better distribution of tips, a significant source of income for restaurant employees.”
A CALL FOR FLEXIBILITY
jobs of the industry. This is what your Association intends to change.
In early August, the Institut de tourisme et d’hôtellerie du Québec (ITHQ) officially reiterated its support for tip sharing in the restaurant industry.
TIP SHARING
Sizable Support for the ARQ
In an interview with Le Journal de Montréal, CEO and Director of the ITHQ, Liza Frulla, explained that she believed the stars had aligned for a change on the issue of tip sharing among restaurant Aemployees.weeklater
ITHQ AND LA PRESSE
Although tip employees can share tips with other employees of establishments by means of a tip agreement since 2002, the tip employees must come to such an agreement, which does not always come to fruition. Under no circumstances can the employer alone implement an agreement and this situation causes major discrepancies in the remuneration of the
During the summer in Quebec, the debate on tip sharing in restaurants was revived and the Association Restauration Québec (ARQ) received significant support in its intention to amend the Act respecting labour standards (ALS) to allow restaurateurs, if they so choose, to establish a tip-sharing agreement.
In this context, the ARQ has obtained recent support regarding this matter and hopes that the next government will quickly set a reform of the ALS in motion.
Registration will soon be open on our website to participate in this general meeting and in the RDV 2022 as a whole, the programming of which is under development.
In mid-June, the ARQ met with representatives of the Société des alcools du Québec (SAQ) to assess the needs and expectations of the restaurant industry with regard to the government corporation.
• Working Group on Human Resources in Tourism.
TIP-SHARING COMMITTEE
You have until September 30, 2022, to submit your application.
• Éco Entreprises Québec (ÉEQ);
• Report on the actions and positions taken during the last year;
• Answers to questions asked by members directly online;
How can I apply? It’s as simple as filling out the form attached to your magazine and sending it directly to the ARQ following the instructions provided. The form is also available online at www.restauration.org
DUTY STAMP
As a member, do you want to be more involved in the ARQ and contribute to moving the industry forward? This is your opportunity to do so by applying now!
In September, in collaboration with the Association des microbrasseries du Québec (AMBQ), the ARQ met with the president of the Régie des alcools, des courses et des jeux, Denis Dolbec. There were discussions on the duty stamp and progress in meetings to find an alternative Thesolution.Association is also involved in the following:•Committee on the Reception of French Interns;
INVOLVEMENT
its work this fall to improve and amend the report that will soon be tabled with the Minister of Labour.
• Treasurer’s report;
ARQ Works for You!
• Judiciary Committee;
The annual general meeting of members of the Association Restauration Québec (ARQ) will be held in a hybrid format this year. Thus, on November 15, you can attend this event online or in person at the Voltigeurs de Québec Armoury. In person or at your computer, you will learn about the following:
During the summer period, the ARQ prepared for provincial elections by collecting political commitments in line with the various demands of the Association, including the restoration of the tax credit to 100%, the relaxation of certain requirements of the Temporary Foreign Worker Program (TFWP), etc. For more information, go to page 12.
• Committee on Commercial Activity Data in Montreal;
Call for Candidates for the Board of 2022-2023Directors
A follow-up on the Association’s various ongoing projects.
The work of the Tip-Sharing Committee has continued. A draft report summarizing the expectations, requests, and discussions of the working group was submitted at the end of June. The delegation will continue
MAJOR PROJECTS
MEETING WITH THE SAQ
Notice Convocationof
The ARQ—in collaboration with the Association des détaillants alimentaires du Québec, the Retail Council of Canada, and the Convenience Industry Council of Canada—addressed the Minister of Municipal Affairs and Housing (MAMH), Andrée Laforest, to oversee the ecocontributions that some municipalities, including the City of Mascouche, want to implement.
Full details of the agenda for the annual general meeting are available in the leaflet attached to this magazine. We hope to have you among us for this annual review!
ECO-CONTRIBUTION PROJECT OF THE CITY OF MASCOUCHE
14 NEWSA GENERAL ASSEMBLY OF MEMBERS
2022 ELECTIONS
Follow us on social media for all the details of what’s in store on November 15!
• Appointment of the members of the Board of Directors 2022-2023.
To reduce environmentally harmful plastic waste, the federal Minister of Environment and Climate Change, Steven Guilbeault, issued regulations on June 20 to eliminate the use and sale of six categories of singleuse plastic items. To this end, checkout bags, cutlery, foodservice ware, ring carriers, stir sticks, and straws— made entirely or in part of problematic plastics that are difficult to recycle—will not be permitted to be manufactured in or imported into Canada as of next December. Sale of these items will be officially prohibited one year later in December 2023.
Additionally, to support Canadian businesses in transitioning to the prohibition on these single-use items, the federal government has provided two guidance documents, available online for consultation. The first guide, entitled Technical Guidelines, helps companies better understand the regulations, while adapting to them. The second document, entitled Guide for selecting alternatives, suggests more sustainable solutions to replace various single-use plastic products.
In recent months, many environmental measures to combat climate change have been announced by various levels of government. Several of them will affect the restaurant industry in the coming years, including the expanded deposit for all beverage containers between 100 ml and 2 L, coming into effect in May 2023, and the prohibition of some single-use plastics in Montreal as of March 1, 2023. The Government of Quebec also adopted the Stratégie de valorisation des matières organiques in summer 2020, which will be implemented in the coming months.
ProhibitionUpcoming of PlasticsSingle-Use
SEPTEMBER 2022 — ARQ INFO 15 NEWSA ueat.io + 1-866-214-0061 info@ueat.io Automate the management of all your online orders by sending them directly to your POS and kitchen. Configure your preparation times and temporary capacity limits. Reduce pressure on your employees. Improve customer satisfaction. FIND OUT MORE
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ENVIRONMENT
STAY IN THE LOOP
IN RECENT MONTHS, MANY CLIMATEMEASURESENVIRONMENTALTOCOMBATCHANGEHAVEBEENANNOUNCEDBYVARIOUSLEVELSOFGOVERNMENT.
Because you recycle, you help make 100% recycled* bottles.
www.guichetguta.ca for more information.
NEW REGULATIONS
16
Launch of the Guichet unique pour la transition alimentaire
The GUTA offers a directory of resources, a directory of experts who can support merchants in their process, a catalogue of products and services, and active promotion of awareness on eco-responsible food. It also provides a networking service
*Excludes
Through various awareness campaigns, the GUTA aims to promote the best eco-responsible practices of restaurateurs and retailers involved in the process of food transition. It is also a resource to help local artisans comply with the new environmental regulations adopted by FromMontreal.now on, restaurateurs and retailers must comply with the new regulations concerning the use of plastic bags. In March 2023, this will include all single-use packaging. In a changing regulatory context, food restaurateurs and retailers will be able to rely on the
GUTA to navigate future changes, whether in terms of reducing packaging and food waste, increasing local purchases, or even adding fresh produce to menus and shelves.Visit
cap and label
® The Coca-Cola Company, used under license OURACTIONSUSTAINABILITYPLAN NEWSA ECO-RESPONSIBLE PRACTICES
The City of Montreal’s Guichet unique pour la transition alimentaire (GUTA) recently launched an online service aimed primarily at food restaurateurs and retailers in the Quebec metropolis to facilitate the adoption of eco-responsible practices, but also accessible to benefit the entire Onindustry.asingle platform, the GUTA brings together the tools necessary to support businesses in food transition, which includes reducing food waste and packaging, and increasing local purchases and plant options.
between managers and the expertise of its network of partners to adopt best practices even in the most complex cases.
This bottle is 100% thanksrecycled,toyou
LABOUR SHORTAGE
SEPTEMBER 2022 — ARQ INFO 17 NEWS A HUMAN RESOURCES
you to give your opinion on the number of jobs available at your establishment, difficulties in recruiting, and other matters, so we can gather valuable real-time data on the current situation experienced by our members. This data will help us defend our point when it comes to temporary foreign workers, labour shortages, etc.
SELECTIVE COLLECTION
As it does every year except the last due to the pandemic, the ARQ is conducting its salary survey; this time for 2022. Therefore, everyone is called upon to fill it out if you have received it by e-mail, or whenever you do receive it.
also be included in the 2023 edition of the Profil et performance de la restauration québécoise. The ARQ would like to thank you for answering in such great numbers, as this survey also allows us to provide you with data, when you need it personally, regarding hourly wages or tips, for example.
Restaurant Salary Survey
• Generate gross sales (revenue, income, or other cash inflows) for products placed on the market or services provided in Quebec of less than or equal to $1 million;
• Have directly or indirectly during the reference year brought to market one or more substances whose total weight is less than or equal to 1 metric ton;
Again this year, an HR component has been added to the questionnaire, allowing
However, there are payment exemption criteria for companies considered small generators. They have been maintained this year and are as follows:
The organization Éco Entreprises Québec (ÉEQ) recently published its rates for selective collection for the year 2022 in the Gazette officielle du Québec. The ARQ would like to remind you that registration with the ÉEQ is a legal obligation for all companies. This registration is used to determine and report the amount of recyclable materials your company generates and the amount to be paid for the year, if applicable, in your contribution to Quebec’s selective collection program.
• Retailers: Having only one retail outlet with an area of less than 929 m2 (10 000 sq. ft.) and which is not operated under any franchise, branding, or amalgamation. It should be noted that the threshold of 929 m2 has been in place since the 2018 rate.
The survey data will be revealed in the next edition of ARQ Info Magazine and will
For more information, visit www.eeq.ca.
2022 Éco Entreprises Québec Rates Unveiled
• Capitale-Nationale (Québec) November 15, 2022 EVENTSE
THE IS HAPPY TO BE ABLE TO CONTRIBUTE TO THE DEVELOPMENT OF LOCAL PRODUCTS, BOTH WITH ESTABLISHMENTS AND THEIR CUSTOMERS!
processors.
AAbitibi-Témiscamingue:WarmWelcome
THE ARQ WOULD LIKE TO THANK THE FOLLOWING COLLABORATORS FOR THEIR CONTRIBUTION: UPCOMING
18 SALON ARQ CONTACTS
Beautiful, quality regional products that add an original touch of Quebec flavour to the menu! A great way to encourage local produce!
Visitors walking around to meet biofood suppliers and
On June 6, the ARQ visited restaurateurs in the beautiful Abitibi-Témiscamingue region to present another edition of the Salon ARQ Contacts. Pleased to meet and talk to the owners of local establishments and their employees, the ARQ team carefully prepared this networking activity, which has always been appreciated by participants and suppliers. Visitors had the opportunity to meet several biofood processors in the region, in addition to service providers of all kinds. The ARQ is happy to be able to contribute to the development of local products, both with establishments and their customers! SALON ARQ CONTACTS
ARQ
1 Section 82. 2 Section 109. RESPONSIBILITIES
they also have a permanent obligation to ensure the maintenance of public safety and peace in the operation of their Anylicence.breach of the Act respecting liquor permits and the Act respecting offences relating to alcoholic beverages may result in the holder being summoned before the Régie des alcools, des courses et des jeux (RACJ), which may investigate to determine whether the holder is complying with legal obligations. In addition, the holder may be issued a statement of offence.
The summer season is coming to an end, but restaurant terraces are still appealing to many customers. People drinking alcoholic beverages outdoors may give rise to inappropriate behaviour that could put a negative twist on the last days of Indeed,sunshine.the diligence of restaurateurs and their employees is required to prevent their customers from consuming alcohol on public roads.
In the event of convocation by the RACJ and/or receipt of a finding of offence, the restaurateur must demonstrate that they have implemented sufficient measures to prevent the occurrence of the offence, and thus establish that they have acted with due diligence. These measures may include maintaining a sufficient number of employees at all times, implementing a structured and adequate employee training plan, implementing an effective supervisory system, installing signs prohibiting consumption outside the terrace, etc.
Maintaining such measures will help control your customers on the terrace and prevent an offence from being committed, in addition to allowing you to be able to defend yourself if required.
Terraces and Inappropriate Behaviour
Me Dominique Senécal DHC Avocats
IMPLEMENTING MEASURES
The Act respecting liquor permits and theAct respecting offences relating to alcoholic beverages specifically prohibit liquor permit holders from allowing customers to consume alcoholic beverages in any place other than authorized by their license.1,2 To this end, an eye must be kept on customers who wish to get up and have their drink outside the perimeter of the terrace covered by the permit, for example to chat with an acquaintance passing by on the street or to smoke a cigarette. It should also be noted that certain municipal regulations prohibit the consumption of alcohol in public locations.
PEACE AND SAFETY
SEPTEMBER 2022 — ARQ INFO 19 LEGAL ADVICE LA
Holders of a liquor permit are responsible for the clientele they are serving, even when they leave the terrace. The restaurateur must not only prevent the consumption of alcohol outside the premises covered by their licence,
KEEP AN EYE OUT
INDEED, THE DILIGENCE OF RESTAURATEURS AND THEIR EMPLOYEES IS REQUIRED TO PREVENT THEIR CUSTOMERS FROM CONSUMING ALCOHOL ON PUBLIC ROADS.
This wonderful day was made possible thanks to the valuable participation of our major sponsors—Gordon Food Service, SkipTheDishes, the Fédération des producteurs d’œufs du Québec, and Global Payments—as well as all our partners who provided support during this activity. The day ended with a cocktail dinner and competitions to everyone’s delight!
LifeWorks team: Marilyn Grenier, Dimitry Papillon, Marie-Claude Daoust and Marie-Hélène Gagné.
The Fondation ARQ golf tournament was held last June under the honorary presidency of Richard Sénéchal, President of Gordon Food Service, and in collaboration with the Association des Clubs de Golf du Québec (ACGQ).
Sébastien Mayer and Frédéric Brodeur from Gordon Food Service.
The Fondation ARQ would like to warmly thank all of the participants for their support and loyalty, which are essential to bring about the next generation of the restaurant industry.
EVENTS
Vincent Arsenault, ARQ Foundation’s Chairman of the Board of Directors, Alain Mailhot, ARQ’s CEO, Stéphane Dubé, general manager of Association des clubs de golf du Québec et Richard Sénéchal, Gordon Food Service’s CEO.
Fondation ARQ Golf: A Success
20 ARQ FOUNDATIONF
This event enabled the Fondation to raise just over $25,500, which the organization will leverage to pursuing its mission.
The Fondation ARQ would like to warmly thank all of the participants for their support and loyalty, which are essential to bring about the next generation of the restaurant industry.
teams. The objective of this competition was to highlight the collective effort and unfailing commitment of restaurant
Congratulationsexperience!tothese
Café Cambio coopérative de travail, Chicoutimi
Restaurant Thaï Waï Waï, Drummondville
Theworkers.participants had the opportunity to win one of three $2,000 purses.
The employer of the winning team had the option of organizing an activity or giving the prize in cash to reward their team.
ANNIVERSAIRE D’ÉTABLISSEMENTS
ARQ FOUNDATION F
For 50 years, the Auberge des Gallant has been offering a gathering place where gastronomy and nature come together. The founders, Linda and Gérard Gallant, are passing the torch to the next generation, which is committed to expanding the Auberge and looking forward to your visit for the Gallant
Here’s to You
The Fondation administrators would like to thank all participants, employers, and employees, and congratulate them on their incredible work.
Brewpub and restaurant Le Trou du Diable
Congratulations to the Winners!
LE COLLECTIF CONTEST
55 PrestoYearsPizzeria
SEPTEMBER 2022 — ARQ INFO 21
three establishments for showing such fire and passion in their teams. They have demonstrated exemplary mobilization, solidarity, and unwavering collective commitment!
Established in September 1967, this restaurant has now been part of the landscape of the city of Rimouski for 55 years. Starting out as a pizzeria with delivery service, Presto Pizzeria has built an ever-growing reputation over the years thanks to its generous pizza, made using top-quality ingredients and whose taste has endured the test of time, in addition to its distinguished delivery service which is renowned all across Rimouski.
50 AubergeYearsdes Gallant
The Le Collectif contest launched last spring by the Fondation ARQ and presented by SkipTheDishes, was met with great success within the industry. Nearly 30 establishments participated by sending a video featuring their well-deserving
The ARQ Foundation is pleased to present restaurants whose creation anniversary is significant. Do you celebrate the anniversary of your establishment this year? Let us know by calling 1 800 463-4237 or by email at erichard@restoration.org. You will be able to share your pride with thousands of other restaurateurs!
AS EASY AS 1 2 3
ONE-STOP-SHOP FOR INFORMATION!
ARQ WEBSITE Have Area?MemberforRegisteredYouthe
> Maintenance of tax credit for reporting tips.
If you need help to create your account, please contact the ARQ at 514-527-9801 or toll free at 1-800-463-4237!
Visa $2,475
The mission of the Association Restauration Québec (ARQ) is to provide all member restaurateurs throughout Quebec with comprehensive information, training, discounts, insurance, and government representation services. Today, it is composed of 5 000 members!
Occupational health and safety mutual $2,754
Legal service and accounting service 30 minutes free - 15% on fees
The ARQ purchasing program:
Contact us 1-800-463-4237 info@restauration.org restauration.org
> A purchase volume of $149 million from program partners.
To create your account, visit the ARQ website at restauration.org and click on either of the two “Member Area” icons on the homepage. You will then be redirected to the home page of the Member Area. Click on “Créer votre compte” and follow the instructions displayed. To login for your first time, you will need your membership number which you can find on your membership certificate or on your membership or renewal invoice.
DEFENDING YOUR INTERESTS!
The ARQ is a key player and an essential voice in all matters that may in some form affect restaurants in Quebec. Some results achieved by the ARQ:
> Implementation of the single permit per establishment category;
LARGEST PURCHASING PROGRAM IN QUEBEC!
Mastercard $1,170
Since 2006, the Programme d’achats Privilège Plu$ (PAPP) has made considerable savings possible for ARQ members, while also obtaining discounts on their purchases from over 100 partners!
Thanks to several major partnerships, ARQ members can benefit from significant savings on their daily fees.
> Almost 3 000 participating members;
ARQ purchase program $3,020
Primarily used to manage transactions, the Member Area allows you to renew your membership online with a single click, manage your profile, and view exclusive documents
22
> Relaxation of laws and regulations governing alcohol sale and service;
> COVID-19 federal and provincial assistance;
To simplify members’ lives, the ARQ has created an entirely and exclusively reserved area on its website, restauration.org
> A “wine and spirits” offer;
Did you know that ARQ members have access to information officers who can answer any questions regarding legislation, regulation, and other restaurant-related matters? It’s simple and free of charge (service included in membership).
Potential saving of $11,000 per year, and more:
Advantages of ARQ Membership
SAVINGS THAT MAKE A DIFFERENCE!
> $4,200,000 in kickbacks provided in 2020-2021;
MEMBER SERVICEMS
FÉDÉRATION
Caroline Tremblay Tel.: 450-629-1100 lesters.ca/en/food-services
Caroline Taddeo
GASTRONOMIA
UNITED SERVICES GROUP COVID-19 protection for restaurants: Preventive cleaning and disinfection.
Pat Tel.:Reynolds905-595-4830 we-serveunitedservicesgroup.ca/industries-
ALFRED THE WINE EXPERT
Highlighting Involvement of Companies in Our Organization!
Tel.: 819-333-2736
Guy Doucet Tel.: 418-575-2523 alfredsommelier.com
SPECTRANALYTICS
Drapeau
LESTERS FOODS
Our team offers expertise in the development of analysis software, dashboards, Tel.:Pierreresultsperformance,operationalandfinancialforcompanies.Loboda514-299-1185
LE VERGER DE L’ÎLE NEPAWA
spectranalytics.ca
SEPTEMBER 2022 — ARQ INFO 23
DUPRODUCTEURSDESD’ŒUFSQUÉBEC
BIG ASS FANS
PROUD SUPPLIER MEMBERS N
Lesters has an offering of more than fifty cured meat and meat products delivered throughout Quebec and Canada.
ÉDUC SANTÉ
Nick Georgescu Tel.: 514-409-8937 bigassfans.com/ca
The Alfred app has developed a large-scale community of wine lovers. Known for wine cellar management, Alfred offers its members an online shop for wine sale and purchase, in addition to sommelier services.
INTERNATIONALMONTPAK
Le Verger de l’île Nepawa is located on an island in Lake Abitibi. We exclusively offer local products that we grow in our orchard: Apple Mistelle infused with raspberry, plum, even grapes, and much Pierremore!
Tel.: 450-665-9524 montpak.ca/en
Since 1998, Gastronomia has been the specialist for frozen products of exceptional quality in Canada. We travel around the world to select and deliver state-of-the-art culinary solutions to food service professionals, retailers, and individual Tel.:Alexandreconsumers.Ouellette514-281-6400
Printing services: Leaflets, business cards, signage solutions, and Tel.:Axellestickers.Lapoussin438-506-1364 impressioncartedaffaire.ca
Advocates for the economic interests of its members and administers funds for the promotion of eggs.
de-l-ile-nepawacom/en/directory/le-verger-experiences.terroiretsaveurs.
ÉDUC SANTÉ is a company that has been providing food hygiene and safety training leading to certification issued by the MAPAQ since 2009.
Marie-Odile Lessard Tel.: 418-659-5626 educsante.com
service/homegastronomia.ca/en/food-
TEXPRIM
Protein cooking plant (ribs, osso buco, pulled meat, choice cuts, etc.). We offer personalized products for your needs. You get consistency; juicy and tender every Tel.:Stéphanetime.Forget450-898-6923 paullegourmet.ca
The Big Ass Fans team makes on-site or remote visits to help you find the best fan options for your business and offers exclusive discounts to ARQ members.
Established almost 60 years ago, Montpak International is a Quebec company that processes and markets premium quality veal, lamb, and beef products from local sources.
PAUL LE GOURMET
Marie-Isabel Martineau Tel.: 450-679-0530 oeuf.ca
2022 ExclusiveBenefitsforARQMembers
Benefit from advantageous pricing for your payroll and human resources management with Desjardins Employer Solutions. Furthermore, get a 50% discount on the initial service fees related to the opening of the company’s and employees file.
Take advantage of our preferential rates on Visa, Mastercard and Debit Interac card transaction processing. Visa starting at 1.30%, Mastercard starting at 1.05% and Debit Interac from 4¢ per transaction.
50 Discount%
ONLINE ORDERING SOLUTION
Benefit from a 25% discount on the costs of implementing your online ordering tool and on additional modules as well as 2 menu revisions per year with UEAT.
PAYROLL AND HUMAN RESOURCES MANAGEMENT SOLUTIONS
Discountofupto25%
Benefit from daily assistance in the management of your CNESST files, as well as a discount of up to 25% on your contributions, thanks to our prevention mutual. In addition, receive a minimum of 13-18% discount on your invoice at LifeWorks..
1 . 2 5 ¢/ L in
PREVENTION MUTUAL FOR OCCUPATIONAL HEALTH AND SAFETY
INTERNATIONAL RECRUITMENT
Find out why it pays to participate!
Get competitive and fixed prices as well as 1.25¢ in cashback per liter of propane purchased. Also, get peace of mind with an automatic delivery service and 24-hour emergency assistance. Cashback
PROGRAMME D'ACHATS EN RESTAURATION
25 PreferentialDiscount%Rates
Save thanks to the Programme d’achats Privilège Plu$ which offers advantageous prices and a guaranteed cashback. Save with our 100 partners such as Gordon Food Service, Molson Coors and Univins.
$2,000averageannualcashreturn
INSURANCE
savings!indollarsofthousandsbenefits,ofhostA
Receive a $1,500 discount per candidate on tvvhe total cost of recruiting foreign workers, in addition, to getting your first free 45-minute consultation...
$1,500discountpercandidate
PAYMENT SOLUTIONS
PROPANE GAS
CoverageCustom
Take advantage of commercial, group and personal insurance services tailored to your needs and benefit from substantial savings on the many types of coverage offered.
GASOLINE
15 Discount%
Starting
Benefit from a competitive price and a quick follow-up with Global Crossing Immigration, which offers you a turnkey solution.
Offer better benefits to your employees and their families and get support with your human resources initiatives. at per$99year
Enjoy a 15% discount on fees billed by Dufresne Hébert Comeau Avocats, in addition to obtaining a free 30 minutes consultation yearly.
ACCOUNTING AND TAX SERVICES
LEGAL ASSISTANCE
discount$1,000percase
GuaranteedFixedPrice
15 Discount%
Enjoy one free 30 minute consultation per year and receive a 15% discount on billable accounting and tax services.
Enjoy a discount of 2.5¢ for every litre of gas purchased for your vehicle fleet, delivery service or personnal consumption.
NATURAL GAS
EMPLOYEE AND FAMILY ASSISTANCE PROGRAM
Take advantage of preferential pricing on waste and recyclable materials collection that are adapted to your needs and environmentally friendly.
WASTE COLLECTION
INTERNATIONAL RECRUITING
Stabilize your budget and avoid market fluctuations with a guaranteed fixed price on your natural gas and compressor fuel consumption.
PreferentialRates
Save 2.5¢/L
Discount15%
monthsfree
Get 25% off each year on our software solutions: point-of-sale system, table-side ordering, mobile kiosk and more! Simplify your operations by using your current equipment or investing in new, low-cost equipment.
Get 15% off online hygiene and sanitation training courses given by the Ministère de l’Agriculture, des Pêcheries et de l’Alimenta tion (MAPAQ). Give your employees the opportunity to improve their skills and know-how regarding food safety and implement the latest best practices for your business.
Buy your paper rolls for cash tills and enjoy a personalized inventory management service.
INTERNATIONAL RECRUITMENT
PersonalizedService
SOCIAL MEDIA MANAGEMENT
INVENTORY MANAGEMENT FOR WINES AND SPIRITS
6
POINT-OF-SALE SYSTEM RESTAURANTS
HYGIENE AND SANITATION TRAINING COURSES
Get 6 months free when you sign up for this POS system with simple and reliable features. This tool will help improve your operations.
Exclusiveoffers
Get a $500 discount on the establishment of Alfred’s wine and spirits inventory management solutions. You will have access to the first digital menu with a intelligent wine list, all possible with the QR code technology.
$500discount
$1,000discountperworker
MOBILITY, SECURITY, AND COLLABORATION SERVICE
Take advantage of discounts on TELUS Business mobility packages. Plus, save on security services and collaboration tools that will help the success of your business.
POINT-OF-SALE SYSTEM FOR RESTAURANTS
Free discount9Up+trialto%
Get a 4-week free trial, with no commitment or fees, worth $800 including social media posts, a sponsorship strategy, professional culinary photos, and much more. Plus, get a discount of up to 9% if you want to sign up for paid services after the free trial!
Receive a $1,000 discount on recruitment services when you purchase a complete package of a minimum of two workers, as well as access to a worldwide network.
Discount25%peryear
TILL ROLLS
moreAlwaysbenefits
A full calendar of interesting and diverse Governmentevents.advocacy on issues that impact your bottom line.
Answers to your management and legal questions through our information agents.
In addition to offering you numerous exclusive avantages with its partners, the ARQ also gives you: