EU Information and Communication Technology and e-learning in Education Project Phase II by Andrej Flogie

EU - Information and Communication Technology and e-learning in Education Project - Phase II

EU -

The European Union’s IPA2013 Programme for Kosovo (UNSCR 1244)

KOSOVO - Pristina: EU - Information and Communication Technology (ICT) and e-learning in Education Project - Phase II EuropeAid/133846/C/SER/XK

Inception Report December, 2014 EuropeAid/133846/C/SER/XK SERVICE CONTRACT N°

An EU funded project managed by the European Union Office in Kosovo

2014/347-914

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Project Title:

EU-Information and Communicatino e-learning in Education Project – Phase II

Project Number: Country:

EuropeAid/133846/C/SER/XK Service Contract N° 2014/347-914 Kosovo1

Lead Contractor:

Teched Consulting Services, Ltd.

Technology

and

Zagreb Tower Radnička 80/VII 10 000 Zagreb Croatia Project Director:

MSc Boris Berecek

Tel:

+385 (1) 4697 638

Fax:

+385 (1) 4697 615

E-mail:

borisb@teched.hr

Submission date:

Final draft - 25.01.2015

Approval date:

27 Janauary 2015

Project starting date:

07 October, 2014

Project end date:

07 March, 2017

Project Duration:

30 months

Authors of Report:

Mag Andrej Flogie, Team Leader – andrejf@teched.hr MSc Boris Berecek, Project Director – borisb@teched.hr MSc Argjend Osmani, Project Adviser – argjendo@teched.hrd e

-learning in Edu

1 This designation is without prejudice to positions on status, and is in line with UNSC 1244 and the ICJ Opinion on the

Kosovo Declaration of Independence.

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

iii

EU - Information and Communication Technology and e-learning in Education Project - Phase II

TABLE OF CONTENTS

List of Acronyms and Abreviation ............................................................................................ v Executive Summary ................................................................................................................... 1 1

Background ......................................................................................................................... 4

Project Synopsis .................................................................................................................. 6 2.1 Overall objectives ........................................................................................................... 6 2.2 Planned results ................................................................................................................ 7 2.2.1 Component 1 – providing ICT and e-learning training and capacity building in schools and educational institutions ..................................................... 8 2.2.2 Component 2 – Development of e-content material for education required by the New Curriculum of Kosovo........................................................... 9 2.2.3 Component 3 – On-line Learning Management System ....................................... 10 2.2.4 Component 4 – Readiness and needs assessment for ICT equipment and supplies and preparation for supplies contract ...................................................... 10 2.2.5 Component 5 – Technical assistance provided to monitor and evaluate the installation and testing of ict equipment ......................................................... 11 2.3 Beneficiaries.................................................................................................................. 12 2.4 Mainstreaming of cross-cutting issues .......................................................................... 12

Detailed Plan of Operations .............................................................................................. 13 3.1 Overall plan of operations or work plan for the project as a whole .............................. 13 3.1.1 Providing ICT and e-learning training and capacity building in schools and

educational institutions................................................................................ 13

3.1.2 Component 2 - Development of e-content material for education required by the New Curriculum of Kosovo ....................................................................... 23 3.1.3 Component 3 - On-line Learning Management System ........................................ 27 3.1.4 Component 4- Readiness and needs assessment for ICT equipment and supplies and preparaton for supplies contract ....................................................... 30 3.1.5 Component 5 - Technical assistance provided to monitor and evaluate the installation and testing of ICT equipment undertaken .......................................... 37 3.1.6 Final phase ............................................................................................................. 41 3.2 Plan of operations for the next period – first phase (oct ’14 – apr ’15) ........................ 45 4

Implementation arrangements ........................................................................................... 48

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Monitoring and Evaluation................................................................................................ 49

Assumptions and Risks ..................................................................................................... 51 6.1 Assumptions at different level ...................................................................................... 51 6.2 Risks and Flexibility ..................................................................................................... 52 6.2.1 General risks .......................................................................................................... 53

Planning to ensure Sustainability ...................................................................................... 55 7.1 Policy support ............................................................................................................... 55 7.2 Appropriate Technology ............................................................................................... 55 7.3 Mainstreaming of CCI (gender equality, minorities inclusion/participation; the environmental dimension)............................................................................................. 56 7.4 Institutional and Management Capacity (public and private) ....................................... 56

Overall work plan for the project as a whole .................................................................... 57

Annex 1 - Logical Framework Matrix ..................................... Error! Bookmark not defined. Annex 2 - Overall work plan for the project ............................ Error! Bookmark not defined. Annex 3 – Meeting report (October-November 2014) ........... Error! Bookmark not defined. Annex 4 - Assumptions at different level ................................ Error! Bookmark not defined. Annex 5 - Specific risks ........................................................... Error! Bookmark not defined. Annex 6 – Tranining details ..................................................... Error! Bookmark not defined. Annex 6.1 - Estimate of human/expert resources distribution for trainings estimate of ICT equipment needs for schools.................................. Error! Bookmark not defined. Annex 6.2 - Estimate of ICT equipment needs for schools ... Error! Bookmark not defined. Annex 7 - Proposed allocation of Key expert and Non key short term expert input .................................................................... Error! Bookmark not defined. Annex 8 - Mainstreaming of Cross Cutting Issues - gender equality)Error! Bookmark not defined. Annex 8.1 - Mainstreaming of Cross Cutting Issues - minority inclusion – disability inclusion ........................................................................ Error! Bookmark not defined. Annex 8.2 - Mainstreaming of Cross Cutting disability inclusionError! Bookmark not defined. Mainstreaming of Cross Cutting Issues - environmental dimensionError! Bookmark not defined. Annex 9 - Visibility Plan and Incidental Costs Calculation .... Error! Bookmark not defined. Annex 10 - Communication and Visibility Plan ...................... Error! Bookmark not defined.

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

EU -

List of Acronyms and Abreviation ADDIE

(Analysis, Design, Development, Implementation, Evaluation) Instructional Design Model for e-Learning

BCM

Business Continuity Management

BSI

The British Standards Institution

Compact disc

CES

Croatian Employment Service

CISA

Certified Information Systems Auditors

CPD

Continuous Professional Development

CROQF

Croatian Qualification Framework

Curriculum Vitae

DFID

Department for International Development

EFQUEL

European Foundation for Quality in e-Learning

EQF

European Qualifications Framework

European Union

EUN

European Network of Schools

Hardware

IceGS

The International Centre for Guidance Studies

ICT

Information Communication Technology

IDEP

Institutional Development for Education Project

IEEE

Institute of Electrical and Electronics Engineers

IMF

International Monetary Fund

IMS

IMS Global Learning Consortium

IPA

Instrument for Pre-Accession Assistance

Information Technology

ITIL

Information Technology Infrastructure Library

KCF

Kosovo Curriculum Framework

KCSSA

Kosovo Curriculum, Standards and Assessment Agency

KESP

Kosovo Education Strategic Plan (2011 â&#x20AC;&#x201C; 2016)

LCMS

Learning Content Management System

LMS

Learning Management System

MEDs

Municipal Education Departments

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

MEST

Ministry of Education, Science and Technology

MLSW

Ministry of Labour and Social Welfare

NREN

National Research and Educational Network

OER

Open Educational Resources

OfSTED

Office for Standards in Education

Open Source

OVIs

Objectively Verifiable Indicators

Personal computer

PCM

Project Cycle Management

PIU

Project Implementation Unit

PMBOK

Project Management Body of Knowledge

PMI

Project Management Institute

PRAG

PRocurement And Grants for EU external actions â&#x20AC;&#x201C; a Practical Guide

PRINCE2

PRojects IN Controlled Environments

PSC

Project Steering Committee

QTI

Question and Test Interoperability specification

ROLE

Responsive Open Learning Environments

SCORM

Sharable Content Object Reference Model

SMEs

Small and Medium Enterprises

SPSS

Statistical Package for Social Sciences

Software

TNA

Training Needs Analysis

ToR

Terms of Reference

UDC

University of Derby Corporate

UDOL

The University of Derby Online Learning

United Kingdom

UPS

Uninterrupted Power Supply

USAID

U.S. Agency for International Development

VET

Vocational Education and Training

WYGI

WYG International Ltd.

WYGS

WYG Consulting Ltd. (Croatian: WYG savjetovanje d.o.o.)

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

EU -

Executive Summary Having reviewed and understood the Tender Dossier, the Inception Report has been prepared and submitted by the Consortium in full agreement by the members. Our project is based on the information given in the Terms of Reference (ToR) as well as information that we have gathered from relevant documents about the first phase of the project (EU – IT Pilot Project in the field of Education), from other related projects and relevant strategies such as the and the Kosovo Education Strategic Plan (KESP) (2011 – 2016, Draft E-learning Strategy of Kosovo (2010-2015) the e-Government Strategy of Kosovo (2010 – 2015)as well as from the MEST and other steakholders during the Inception phase. Following the information provided in the ToR, the project will consist of five components which can, to a greater or lesser extent, be carried out in parallel. The first component, which aims at providing ICT and e-learning training and capacity building in schools and educational institutions, will commence with the production of a baseline study of the current status of ICT and e-learning systems in the Kosovo education system. Reports produced by the earlier phase of this project (EU – IT Pilot Project in the Field of Education), will be taken as the starting point but, considering that these were produced some three years ago, an analysis will be carried out of any progress made (or otherwise) since the termination of that project. This first component will also involve the preparation and providing of training in ICT and e-learning, including training in the development of e-content material for teaching and learning, and training IT technicians from schools in advanced ICT maintenance, as commenced in the pilot phase of this project. A third result of this component is to establish a functional e-learning Training Centre, building on the outputs and concepts developed in the pilot project. The second component will consist of the continuing development of e-content material for education, particularly in the core subject areas linked to the new Kosovo Curriculum Framework (KCF). This new curriculum framework is more competency-based approach to learning than subject based, and this approach will also be built into the decisions as to which e-content material should be developed. This component of the project also includes the production of training materials, together with local teachers and educationalists, that will help inform trainers, teachers and school Directors about how to use e-learning materials in the classroom, in teaching and learning. Component 3 will result in the development and upgrading of sustainable and functional online Learning Management System (LMS)-Moodle as well as Content Management System (CMS), to meet the requirements of Ministry of Education Science and Technology (MEST) and Pristina University, together with the necessary support and storage systems. We envisage that, in the event that there is no existing CMS which should be further developed, it will be necessary to analyse and agree the requirements or functionality to be provided by the LMS in order to evaluate the available open source CMSs and select the most suitable option.

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

EU -

A number of possible solutions will be reviewed to see how they best meet the given requirements. The selected option would then need to be customised and configured in line with the agreed functional requirements. A selected number of educationalists will also be trained in how to operate with LMS and CMS and use the system. The fourth component consists of activities in preparation for the Supplies Contract which will provide ICT equipment and supplies for a certain number of schools and educational institutions. These activities will include the use of questionnaires or surveys to assess the readiness of schools to receive the equipment and to assess the needs of these schools in terms of ICT equipment/supplies and consumables. The purpose of these assessment activities is to be able to finally come up with a list of schools that will receive the equipment as well as a list of the equipment that they need. This information will then be able to be used to write the tender documents for the supply contract. The final component is also related to the supply contract, as its objective is to provide independent expert monitoring and evaluation of the ICT equipment installation and testing that is undertaken by the successful bidder for the Supply Contract. Ensuring that the equipment has been properly installed is essential to the success and sustainability of the implementation of e-learning in schools and education institutions in Kosovo. Kosovo has approximately 1.8 million inhabitants, 92% Albanians and 8% of various ethnic groups including Serbians, Bosnians, Turks, Roma, Ashkali and Egyptians. The distribution of the population is 42% urban and 58% rural, and Kosovo has the youngest population in Europe: approximately 30% of its population is younger than 14, 60% is between 15 and 64 years old and only 10% older than 65. This situation obviously puts a great pressure on the education system, to provide an adequate education to all children between the ages of 5 and 17, although there is a fairly high drop-out rate in the later years. There are a number of countries around the world, such as Japan, Ireland, Estonia and Finland, which serve as proof that development of the educational system of a country plays a key role in building the prosperity of that country. The Government of Kosovo has recognised this importance of education, setting it as one of its priority sectors. In fact, there are a number of strategic developemnt documents defining the development of ICT as a priority which illustrate this recognition, namely: The e-Government Strategy of Kosovo (2010 – 2015); the KESP (2011 – 2016) and the Draft e-learningStrategy of Kosovo (2011 – 2015) The KESP sets down clear goals to achieve development in the use of ICT both in public administration and in the areas of education and research skills development, learning materials development, and network communication in the education sector in Kosovo. Kosovo’s education system has many challenges, including: the existence of a relatively high level of illiteracy, particularly among women and girls in rural areas; a high drop-out rate between primary and secondary schools; large number of students in classes; low teachers’ salaries; the great divide between digital and other resources available in the larger cities and in rural areas; the lack of sufficient financial resources to provide the necessary equipment for An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

EU -

the development of ICT; the lack of both basic and ICT infrastructure in some areas; and, perhaps most significantly, the ICT illiteracy of a great number of teachers and students. Very often, at all levels of education, there is a lack of high quality teaching and learning due to outdated methodologies, poor teaching and learning materials and literature. As a consequence, teachers and students are often not sufficiently motivated to reach the envisaged goals. The majority of students in primary and secondary schools receive only basic computer skills training. There is limited integration of ICT into teaching and learning practices in all subject areas in schools across Kosovo. In order to compete in Europe and internationally in education and in the labour market, teachers and students in Kosovo need to improve their understanding, skills and knowledge on the use of ICT in the field of education and research. Such skills are foreseen within the new Kosovo Curriculum Framework, the impact of which is reviewed in the Strategy section of this document. Although there are a number of actions that could be taken to improve the current education situation, it is considered that using ICT in education could make an excellent contribution to increase the overall quality of education. For example, e-content material development is a means to provide learning materials of quality for schools in Kosovo, drawing from relevant e-content available from other countries in subject areas such as mathematics, science subjects and foreign languages. Based on these considerations, the EU-IT Pilot Project in the field of Education was carried out, as described in the following section. The activities of this current contract can be seen to directly derive from the Draft e-learning Policy and Strategy 2010-2015 of the MEST which states: Apart from teachers at all levels of education, there are several groups of beneficiaries and stakeholders (users, students, developers, etc.) that can contribute in e-learning implementation and need to be trained or retrained in using ICT in teaching and learning: 1. Trainers that will provide training for teachers, students, developers, administration, etc. in the mature stage of e-learning Strategy implementation 2. Developers of e-learning material and technicians that support e-learning delivery 3. Students at all levels of pre-university education 4. Administrative and management staff supporting the Kosovo educational system 5. Parents, in order to use basic information from e-learning system, for example information on their childrenâ&#x20AC;&#x2122;sâ&#x20AC;&#x2122; success, tasks that have to be fulfilled etc. We envisage that all these aspects will be taken into account during the project, particularly in the setting up of the e-Learning Training Centre which can satisfy all these requirements.

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

EU -

Background

The Kosovo government is committed to advancing the Kosovo educational system according to European standards and is working to align it with the Lisbon Declaration and the Bologna Declaration. This is of particular importance for Kosovo society in general, especially given the fact that Kosovo has the youngest population in Europe, with approximately 30% of the population younger than 14. The Drafte-learning Strategy (2011-2015) was written in 2009 and updadet in 2011, based on the findings of the e-readiness report2. This report explained that the situation in Kosovo was not very encouraging for the prompt implementation of e-learning due to the poor infrastructure in general, such as instable power supply, and poor e-learning infrastructure in particular (in upper secondary school the ratio students per computer was around 30 to 1 and in primary school even higher). Although there is a fairly good network infrastructure in larger cities, in rural areas the infrastructure continues to be poor and power cuts more frequent. Few schools have an Internet access with a high speed connection and Internet is mostly used for communicaton purposes and not for education. Education online resources are very limited are raraly used in the schools. The poor level of ICT skills amongst many teachers and administrative staff, and the fact that about 25% of citizens in Kosovo do not have access to a computer and the Internet at all, are both factors which hinder progress in the use of ICT and e-learning in education. Although this project is mainly about the use of ICT and e-learning in education, it should be borne in mind that the development of ICT skills of students in general, not just in teaching and learning in education, is important to support the overall business environment in Kosovo, by enabling an adequate supply of ICT workforce. Improved education levels, assisted by the use of ICT and e-learning, will also help to improve this lack of a suitable workforce for the future development of Kosovo. Although we are aware that the network situation has greatly improved since 2011, and power supply is more stable, the situation in the ICT sector in Kosovo has not changed significantly in the period since 2011. The government has had a dominant influence on the ICT sector in Kosovo, more so by the virtue of the fact that it was one of the biggest customers in the country, thus affecting the demand for ICT, and secondly by enacting and imposing policies affecting the overall business environment, specifically, regulations affecting the ICT sector. At present, however, the government is no longer the biggest ICT customer in Kosovo having been surpassed by telecoms and the financial sector. But in its 2E-readiness report for e-learning implementation in Kosovo, 2011, http://www.itpilotproject.eu

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

EU -

role as a policymaker nothing has changed vis-à-vis the ICT sector: the government continues to postpone the enactment of policies that would ensure a business environment favourable to ICT growth, and has not enacted any new education policies that would enable an adequate supply of ICT workforce3. The net effect is that ICT companies are unhappy with the fresh supply of employees they are getting from the educational system, and that companies keep paying the cost of employee training which is necessary to bring them to the point of making them useable to the company. It is not clear however, for how long they will be able to do so, given that the ICT companies are indicating clearly that they are struggling for the lack of work and that general economic turmoil is affecting them more harshly than ever.4 The list of missing skills of employees joining the ICT sector includes the following: •

Soft skills – as in not able to plan and manage themselves in a workplace, not able to articulate to others what they want or need.

•

Communication skills – ability to communicate and introduce to others the work they are performing.

•

Code of ethics – knowledge of basic principles and rules when at work.

The primary and secondary schools offer only rudimentary ICT education, such as basic courses on informatics and courses on the use of office applications (usually Microsoft suite) and, as with the public Vocation Education and Training (VET) centres, are not considered as a credible supply of ICT professionals by the industry. This project is therefore seen also as a step towards achieving an improved level of ICT awareness and skills in young people that can be of use to them in their future search for employment. An additional aspect to be taken into consideration by this project is that it should be used as a platform to raise awareness about, and inclusion of relevant cross-cutting issues relating to gender, minorities and persons with disabilities. According to the EU 2013 Kosovo Progress Report, access to education for minority communities remains limited. Language barriers and the lack of relevant school materials are major obstacles to the integration of returnees and readmitted children into the education system. There has been no progress on Serbianlanguage instruction within the Kosovo curriculum. Serbian is still not available as a second official language outside areas predominantly inhabited by Serbs. Students from the Serbian community and a part of Roma and Gorani students are enrolled in schools administered by Serbia.

3Kosovo ICT Market Analysis, Kosovo Association of Information and Communication Technology (STIKK),

November 2013 4ICT Skills Gap Analysis, Kosovo Association of Information and Communication Technology (STIKK), November

2013

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

EU -

According to this same Progress Report, the situation for youth has largely remained the same, especially for those most marginalised. This group is negatively affected by the lack of appropriate government mechanisms to implement existing policy. The most recent survey has shown that 75% of young people want quality education (formal and informal) as a matter of priority. In the survey, carried out by the Ministry of Culture, Youth and Sports in the course of the development of the new youth strategy and action plan 2013-2017, 25% of interviewees said that informal education had a key role in their professional development. Youth unemployment (for those aged 15-24) is estimated at 73%, with 30% of youth seeking financial and institutional support for starting up businesses. Low activity and employment rates overall, notably among women, the high share of informal sector, and very high unemployment, remain serious concerns for Kosovo’s socioeconomic development.

2 2.1

Project Synopsis Overall objectives

The overall objective of the project, of which this contract forms a part, is to support the Kosovo government in improving the quality and efficiency of education and training services through the integration of ICT technology into the teaching and learning process, thereby improving lifelong learning and employability skills for women, men, girls and boys in Kosovo The specific objectives or purpose of this particular contract, which builds on the work of the IPA 2008 Pilot project ‘EU IT Pilot Project in the field of Education’, is to: •

Advance the implementation of the recommendations and policy proposals developed by the Ministry of Education, Science and Technology (MEST) and the IT Pilot Project

•

Provide further training in ICT and e-learning to teachers and educational sector staff, in order to facilitate and promote the use of e-learning in classrooms

•

Support the implementation of the new Kosovo curriculum through capacity building of local stakeholders in e-content development and use of e-learning materials

•

Build the capacity of both women and men amongst teachers, school directors and other education stakeholders in the user of e-learning platforms and storage systems

•

Implement measures to notably increase the use of ICT, e-content and e-learning material by girls and boys in education with particular attention to take up and usage by girls who are often disadvantaged in terms of access to ICT and

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

EU -

education in Kosovo, notably in secondary school education and higher education. As defined in the ToR, the scope of the work, in general terms, consists of: •

Build on and consolidate the existing achievements in ICT teacher training, econtent development

•

the development of online learning management systems

•

the development of an education network (EDUNet/KOSNet) linking students, parents, schools, the universities and education institutions as well as public administrations to facilitate virtual communication and information exchange between the education and research community in Kosovo.

The project will address the most important components of the ICT usage in education such as: access to existing e-content across Europe and worldwide, development of e-content materials and awareness-raising and increased usage of ICT and e-learning by schools and other education institutions. A parallel supply contract will be used to provide ICT equipment and consumables to a select number of schools and educational institutions.

2.2

Planned results

In this section we aim to describe the expected results or outputs from this project, based on the information provided in the Terms of Reference, our work in inception phase and on our expertise in similar projects. The results are broken down in relation to each of the five listed project components. The activities for each of these project components are defined in detail in the next part of this document. Inception Phase During the first four weeks of the project, preparation activities has been carried out, including assigning project tasks to designated experts, establishing the project team work environment, meeting with most of the project stakeholders, holding a project kick-off meeting and preparation of a Work Plan and this Inception Report. The results or expected outputs of this phase, achieved through these activities were: §

Project office established and project assistant hired;

Meetings with important (Annex_Meeting_Reports);

Kick-off meeting organised and held;

Job descriptions defined and for non-key experts required to carry out project activities for the first phase;

An EU funded project managed by the European Union Office in Kosovo

stakeholders

organised

and

Implemented by:

held

EU - Information and Communication Technology and e-learning in Education Project - Phase II

EU -

Project team established and mobilised;

All activities, outputs and results of related education projects analysed;

All necessary legal and strategic documents analysed;

Project scope established and agreed with MEST and other steakholders;

Inception Report, including a detailed Work Plan prepared and delivered to the Beneficiary and to the Contracting Authority and it is align with MEST;

Project Steering Committee set up; The project team suggests the PSC should include the following representations: MEST, Ministry of Public Administration, Ministry of Economic Developement – Telecommunications Dept; University of Pristina; MED representative; one representative from teaching community; EU Office.

The Inception Report is produced to present the findings of the Inception phase, and there is no changes to the Terms of Reference. The report is based on the standard template. 2.2.1 Component 1 – providing ICT and e-learning training and capacity building in schools and educational institutions The results expected from this component include those described in the Terms of Reference, namely the following: •

Result 1.1 – teachers, School Directors, educational staff and relevant University of Pristina staff (academic and administrative staff), both women and men, are trained in and confidently and actively using ICT in education and e-learning and are trained in how to develop e-content material for teaching and learning;

•

Result 1.2 – local IT technicians from schools, both women and men, are trained in advanced ICT maintenance;

•

Result 1.3 – the e-learning Centre is established and functional.

In addition to the above results, we envisage that there will be the following outputs / deliverables from Component 1: •

Baseline study report on the status of use of ICT and e-learning systems in the Kosovo education system;

•

Training needs analysis report on ICT and e-learning training needs in preuniversity education;

•

List of priority target groups requiring ICT and e-learning training;

•

Training materials for ICT and e-learning and e-content development training, in line with the new Kosovo Curriculum prepared;

•

Training materials for ICT maintenance to be delivered to school IT technicians; An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

EU -

•

Documented and agreed objectives of the eLearning Training Centre;

•

Agreed staff requirements for manning the eLearning Training Centre;

•

Hired staff ready to run the eLearning Training Centre;

•

30 new schools involved in the project;

•

6 training programs developed and certificated by MEST;

•

50 trainers educated (train the trainers program);

•

90 content developers educated (teachers, managerial staff...);

•

120 IT tehnicians trained;

•

400 Teachers, School managers, educational staff and managerial staff trained in the field of “Use of ICT in Education”.

Further more detailed information to explain the quantitative outputs presented above and the reasons and rationale behind these figures is provided later in this Inception Report and Annex 6. 2.2.2 Component 2 – Development of e-content material for education required by the New Curriculum of Kosovo The Terms of Reference list two results expected from Component 2, namely: • Result 2.1 – e-Content materials suitable for teaching and learning programmes for pre-university education, to be produced for a limited and select number of subjects in local languages of Kosovo as well as in English and use of this material initiated in the teaching and learning process in schools in Kosovo •

Materials produced in local languages and in English, about how to use e-learning materials in the classroom in teaching and learning

In addition to the above we will produce the following deliverables: •

Documented agreement of the subjects for which e-Content materials will be produced, agreed level of education, the specific modules, and the schools to be involved in testing the e-Content

•

Step by step guides on how to produce e-Content, available both in hardcopy and on-line.

•

White papers, manuals, guides and prepared course about e-Content development available both in hardcopy and on-line.

•

Develop agreed 90 e-Content materials suitable for teaching and learning programmes in different languages. An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

2.2.3 Component 3 – On-line Learning Management System The main result of this component will be the production of a: •

Sustainable on-line learning management and storage system upgraded and operationalised by the education community, led by MEST and Pristina University.

In order to achieve this result, we envisage that the following deliverables will also be of use: •

Documented and agreed specification of requirements for the learning and content management system;

•

Evaluation of Moodle open-source systems, in the light of the specified requirements and the need to have the system available in local languages;

•

Update of necessary server and storage infrastructure and network;

•

E-content / learning objects repository established;

•

Training materials to train educationalists on how to operate and use the CMS and LMS available both in hardcopy and on-line.

2.2.4 Component 4 – Readiness and needs assessment for ICT equipment and supplies and preparation for supplies contract Component 4 has three expected results, according to the Terms of Reference: •

Result 4.1 – field assessment of schools, technical support to ensure the readiness of schools and education establishments to receive the ICT equipment/supplies undertaken;

•

Result 4.2 – needs assessment of ICT equipment, supplies and consumables for schools undertaken;

•

Result 4.3 – tender dossier for preparing the supplies contract for purchasing the ICT equipment / supplies and consumables for the schools and educational institutions.

Further deliverables that we envisage from this Component are as follows: •

Questionnaires to be sent to 60 schools to support the needs assessments (which schools to be decided with the Beneficiary);

•

Guidelines for 30schools to assure their readiness to receive equipment;

•

Documented and agreed selection criteria for identifying priority schools to receive ICT equipment;

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

•

List of identified and agreed schools to receive equipment;

•

Documented and agreed specification of equipment needed in each of the selected schools;

•

Documented training needs analysis for maintenance of equipment in the identified schools, including identification of personnel available to be trained.

2.2.5 Component 5 – Technical assistance provided to monitor and evaluate the installation and testing of ict equipment The identified result from this Component is: •

Independent expert monitoring and evaluation of ICT equipment installation and testing undertaken.

We would envisage that, in parallel with the evaluation of the installation of ICT equipment and it’s testing, the Consultant will also ensure that the network infrastructure is as required for the use of the equipment and of the systems to be installed on the equipment, and that the teaching staff have received and required training for its use.An independent report will be produced by the Consultant on the results of the monitoring and evaluation of the ICT equipment installation and testing. Final Phase Towards the end of the project there are a number of reports expected: •

Draft final report prepared and delivered at least one month before the end of the project. This report will contain a short description of the achievements, including problems encountered and any recommendations to be made relevant to the project and sustainability of the outputs;

•

Final report, incorporating comments received from concerned parties on the draft report, prepared and delivered within a month of reception of comments on the draft report. A final invoice and financial report accompanied by the expenditure verification report will be submitted with the Final report.

In addition, towards the end of the project, the Consultant will organise a final Visibility event on a national level, in order to present the final results of the project and to underline the impact of the IPA project on the involved institutions. This is in order to comply with the latest Communication and Visibility Manual for EU External Action concerning acknowledgement of EU financing of the project. Results or outputs related to the Visibility event are: •

Final Visibility event organised;

•

Suitable venue hired; An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

•

Meeting logistics organised;

•

Invitations and leaflets prepared in English and local languages, printed and distributed;

•

Interpretation, interpretation equipment and catering organised;

•

Final Visibility event held.

The Consultant is aware that the project should also be used as a platform to raise awareness about, and promote the inclusion in the project of relevant cross-cutting issues relating to gender, minorities, the inclusion of persons with disabilities, age and environmental as well as operational sustainability. It is envisaged that the dimension of minority inclusion, equal opportunity and gender equality, in particular, will be integrated in all levels of the project and will be a joint responsibility of the Contractor and the beneficiary. A project website will be established and, where relevant, information will also be shared via the capacity4dev.eu web platform. 2.3

Beneficiaries

The main beneficiaries of the project are: • Lead Beneficiary MEST • University of Pristina • Faculty of Education and Faculty of Electrical Engineering and Computer Science of University of Pristina • Ministry of Economic Developement – department for Information technology • Ministry of Public Administration • Primary, lower and upper secondary schools • Didactic centres in Kosovo • MunicipalitiesICT technicians • Educators, trainers, professors, researchers and other administrative staff working in education • Students (girls and boys, women and men) – the ultimate beneficiary

2.4

Mainstreaming of cross-cutting issues

Integration of ICT and elearning in the Kosovo Education System can improve its overall quality. The project aims to support policy makers, different levels of education (primary, lower and upper secondary and higher education) and cooperate with different projects implemented in this field the synergie will be established.

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3 3.1

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Detailed Plan of Operations Overall plan of operations or work plan for the project as a whole

3.1.1 Providing ICT and e-learning training and capacity building in schools and educational institutions

Objective: The objective of Component 1 is, having established the current status of the use of ICT and e-learning systems in the Kosovo education system, to provide ICT and e-learning training and capacity building in selected schools and educational institutions. This will involve the production of a training needs analysis for the ICT and e-learning training needs in preuniversity education and for the University of Pristina teacher training faculty. Based on this training needs analysis, criteria will be developed to identify the priority groups requiring this training, training programmes will be developed and, subsequently, teachers, school Directors, education administrators and other educationalists will be selected to attend the training. Basics and advanced training is also to be given to a selected number of IT technicians from schools (both women and men). We will prepare 6 different programmes for courses: 1. How to use ICT in Education for teachers 2. How to use ICT in Education for staff, school principles... 3. How to use Moodle for teaching and learning 4. How to develop e-learning materials 5. Basic ICT technicians course 6. Advanced ICT technicians course All training programmes will be submitted for approval (certificate/accreditation) by MEST State Teacher Licencing Council. For each course there will be at least 2 non key-experts, who will prepare them in cooperation with ICT e-learning center. At least one non-key expert will be from EU and another one from Kosovo (local non-key expert). With such an approach, sustainability of teacher training program certification will be provided and assured.We will use cascade approach of trainings just for the first course (How to use ICT in Education for teachers), while for the others we will use traditional teacher trainings approach supported with ICT (Collaborative Learning, Groupwork, e-Learning, Praxis, Project based Learning...) in small groups (up to 16 participants).

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Another objective of this first component is to establish a functional ICT e-learning Training Centre [at Pristina University – Faculty of Education] which can be run and sustained by the financial and human resources of the Kosovo beneficiaries.

Activity 1.1 Activity 1.1.1: Produce a baseline study of the status of use of ICT and e-learning systems in the Kosovo education system Method: •

Request all additional relevant documentation from the Beneficiary (the Consultant has already studied the documents published on the website of the Pilot Project as well as the relevant Strategy documents)

•

Organise workshops with the Beneficiary and other relevant educational institutions, ministries etc. who may be able to provide relevant information about the current situation

•

Visit some of the schools that were included in the Pilot Project and anothers to see how sustainable were the activities carried out during that project

•

Document findings from all documentation, workshops and visits

•

Produce the baseline study and present to the Beneficiary

Timing (meaning to be completed by): Jan '15. As soon as possible after the project has started Input: Key Expert and one/two non-key expert with experience in ICT education (from EU and Kosovo) Output: • Baseline study of the status of use of ICT and e-learning systems in Kosovo education system

Activity 1.1.2: Undertake and produce a training needs analysis of the ICT and elearning training needs Method: •

The output from activity 1.1.1 will be used to inform the construction of the TNA

•

An assessment questionnaire will be developed to establish the need and demand for ICT and e-learning needs. Considering the fact that not all schools have Internet connection, it is proposed that a paper based questionnaire be delivered to all schools and educational institutions, as well as MEST and Pristina University

An EU funded project managed by the European Union Office in Kosovo

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EU - Information and Communication Technology and e-learning in Education Project - Phase II

•

The TNA questionnaire will attempt to establish the level of ICT and e-learning awareness and skills amongst teachers, school Directors, education administrators, MEST staff and Pristina University staff (academic and administrative) in Kosovo

•

If necessary, the TNA can be initially piloted in an identified group in order to assess that the language and questions are appropriate and that it gathers the data required. The tool can then be amended as appropriate before being distributed to other schools and institutions

•

The Beneficiary will be expected to ensure that as many questionnaires as possible are completed and returned

•

The data from the returned TNA tool will be collated, analysed and a report produced

•

This report or analysis will then form the basis for developing the training programme

Timing: Feb '15 Input: Relevant non-key experts in training needs analysis Output: •

Training needs analysis completed

Activity 1.1.3: Develop criteria for and identify the priority target groups requiring ICT and e-learning training Method: •

Taking the results of Activity 1.1.1 and 1.1.2, namely the baseline study and the TNA, the Consultant will draw up a list of all the target groups in Kosovo considered to require ICT and e-learning training. These groups are likely to include: women and men amongst MEST staff, management, academic and administrative staff in Pristina University, teachers, school Directors, education administrators, IT technicians, etc.

•

Taking into consideration the importance of gender equality, women and girls will likely be included in the priority target groups. Other priority groups may include disabled students and those with special education needs, minority groups, etc.

•

To be able to select the priority groups, the Consultant will take into consideration

An EU funded project managed by the European Union Office in Kosovo

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EU - Information and Communication Technology and e-learning in Education Project - Phase II

that the best way to reach a larger number of people who can be trained on an ongoing basis is to train trainers who can then train others •

Those who are capable of becoming trainers will be selected by criteria such as: their level of ICT awareness; existing ICT skills that they have; knowledge of elearning; pedagogical skills; availability to be able to provide training, etc.

•

The developed criteria will be agreed with the Beneficiary and subsequently used to select the priority groups

Timing: Feb '15 Input: Relevant non-key expert together with the Team Leader Output: •

Criteria for identifying priority target groups

•

Selected priority target groups

Activity 1.1.4: Prepare and deliver training in the use of ICT in education Method: •

Based on the outcome of the TNA and on the target groups selected, the Consultant will agree with the Beneficiary the range of topics to be covered in the training

•

The objective of the training is also important and will be agreed with the Beneficiary. For example, it may need to include the development or upgrading of knowledge and skills in basic computer literacy and integrated use of ICT in teaching, or may need to include specific competencies needing to be improved among the teachers and educationalists

•

The experience gained during similar activities in the Pilot Project will also be taken into consideration, taking advantage of the lessons learned during those activities

•

The Consultant will agree with the Beneficiary, standards / benchmarks concerning the teaching/learning competencies of the teachers and students in Kosovo

•

The new Kosovo Curriculum Framework and its goals will also be taken into consideration when preparing the training materials

•

Once the training materials (all training materials will be prepared as eLearning training materials within the Moodle) have been prepared and approved by the Beneficiary and Contracting Authority, the training sessions will be organised. An EU funded project managed by the European Union Office in Kosovo

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EU - Information and Communication Technology and e-learning in Education Project - Phase II

Maximum size of groups will depend on whether training is given to teachers (groups of 15) or to trainers (maximum 10 to 12 trainers) who will then train teachers. Training trainers will be the most effective way to reach a larger number of teachers •

Feedback will be sought from the attendees to the training, particularly the first training session, to ensure that the training is effective and pitched at the right level.

Timing: Dec '16 Input: Relevant non-key experts with experience in using ICT in education Output: •

e-training materials prepared for use of ICT in education, Mar '15

•

Training plan and programme developed and approved by the Beneficiary, Mar '15

•

Certificates issued to successful participants in the training, Mar '15

•

Training on the use of ICT in education delivered,400 participants will be trained Dec '16 [as is planned in Annex 6]

Activity 1.1.5: Prepare and deliver training in how to develop e-content material for teaching and learning Method: •

The different training sessions need to be organized and delivered in accordance with the previous knowledge of the training participants and their role in the development of the e-learning materials

•

The training materials (elearning training materials) will be designed and produced in sufficient detail so that they can be used in the future by the eLearning Training Centre for training of other e-content developers

•

The training manual will be produced in English, Albanian and Serbian languages, and an electronic version delivered to the Beneficiary

•

Suitable dates for training sessions will be agreed with the beneficiaries and relevant stakeholders, for each group of users. Suitable training venues will be booked and the necessary training resources will be provided

•

It will be the responsibility of the Beneficiary to agree the attendees to the training and to ensure their availability and attendance to the training

An EU funded project managed by the European Union Office in Kosovo

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EU - Information and Communication Technology and e-learning in Education Project - Phase II

•

The presentation will be provided using Power Point and will follow the same order as the user manuals. The training will include each participant carrying out a number of exercises on the LMS, to ensure that they can use the system independently to develop e-content material for teaching and learning

•

Attendees to the training will be invited to give feedback at the end of the training

•

Training participants will produce at least one e-content (covered at least 2-3 teaching hours) under Creative Commons license (CC) before they will get accreditation certificate

•

Training participants who successfully complete the training will be awarded with an “e-Content developer” (or similar) certificate, issued (at least in the future) by the e-learning Training Centre

Timing: Dec '16 Input: Non-key experts in e-Content and e-materials development for education Output: •

Training e-materials prepared “How to develop e-content material for teaching and learning”, Apr '15

•

Training plan and programme developed and approved by the Beneficiary, May '15

•

Certificates issued to successful participants in the training, Jun '15

•

Training on the develop e-content material delivered, Dec '16

•

90 participants will be trained [as is planned in Annex 6]

Activity 1.2 Activity 1.2.1: Prepare advanced (and basic) training for school IT technicians, in accordance with needs of schools and beneficiaries Method: •

Agreement will be reached with the Beneficiary as to the criteria of selection for the participants who will receive basic and advanced IT technical training

•

The exact level of the training needed (reportedly advanced level) will depend on the requirements of the selected participants. This will be assessed with the help of the Beneficiary and the selected participants

•

It is assumed that the training will involve enabling the trainees to be able to maintain and support the basic infrastructure and pre-conditions for the e-learning An EU funded project managed by the European Union Office in Kosovo

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EU - Information and Communication Technology and e-learning in Education Project - Phase II

implementation in schools (including the hardware components, internet connection and necessary bandwidth, etc.) •

It will also be necessary that the training includes ensuring understanding of the functioning of the e-learning management system and e-content repository

•

Once the content and level of training has been decided, the appropriate training materials will be produced in English, Albanian and Serbian, although the training activities will be mainly hands-on

•

Suitable training venues will be booked with all the necessary training resources, including translation services and computers, network connection, e-learning system, e-content repository, etc. so that the trainees can gain practical experience

•

Invitations will be sent to the selected women and men informing them of the time and location of the training sessions. The Beneficiary will assist, if necessary, in ensuring that all attendees can attend their training session

Timing: Dec '16 Input: Non-key expert specialist in setup and administration of operating systems / web / databases/ network and hardware and with knowledge in e-learning systems Output: •

Training materials prepared for basics training of school IT technicians, May '15

•

Training materials prepared for advanced training of school IT technicians, Jun '15

•

Training plan and programme developed and approved by the Beneficiary, Jun '15

Activity 1.2.2: Deliver basics and advanced training to school IT technicians Method: •

The training will be delivered using an agreed training plan, the developed training materials and a suitable ICT specific technical training environment. The groups to be trained will be smaller, to enable more individual attention, so our recommended number is up to 16 technicians for the basics ICT training and up to 9 technicians for the advanced ICT training..

•

The training will consist in a very practical hands-on approach, with the trainer demonstrating the necessary skills and then the participants being given the opportunity to carry out the activity themselves

•

It is probable that certificates of achievement will be awarded to all IT technicians

An EU funded project managed by the European Union Office in Kosovo

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EU - Information and Communication Technology and e-learning in Education Project - Phase II

successfully completing the training Timing: Dec '16 Input: Non-key experts in advanced IT technical aspects but with training experience Output: •

Selected school IT technicians trained in advanced aspects of maintenance and support of IT equipment and e-learning related components, Dec '16

•

120 technicians will be trained within 2 training programs, Dec '16 [as is planned in Annex 6]

Activity 1.3 Activity 1.3.1: Organise meetings with stakeholders and beneficiaries of e-learning Training Centre Method: •

First of all, the Consultant will establish what exactly is the current situation and pre-conditions required (including obligations to assure commitment and sustainability) in relation to the establishment of the e-Learning Centre, to determine whether meetings and workshops are necessary

•

The Consultant will agree with the Beneficiary who are the relevant stakeholders and beneficiaries that should be involved

•

Having gathered all the relevant information about the e-Learning Centre from the Pilot Project and any progress or actions that have taken place since, the Consultant will arrange the first meeting between the relevant parties, particularly MEST and Pristina University

•

Meetings and workshops will be arranged with all relevant parties, including legal, so as to try to agree all outstanding issues about the e-Learning Centre – services, infrastructure, ownership, staffing, etc.

•

Meeting minutes and decisions from all workshops will be documented and given to the Beneficiary for approval and for input into the following activities.

Timing: Feb '15 Input: Key Expert together with non-key expert with experience Output: •

Agreement reached with local stakeholders on all issues regarding the e-Learning

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Centre – services, infrastructure, ownership, staffing, etc. •

Commitment from beneficiaries obtained on pre-conditions for sustainability of the e-Learning Centre

Activity 1.3.2: Establish best practices and strategy for setting up e-learning Training Centres Method: •

The Consultant will review the existing documentation from the Pilot Project about the setting up of the e-learning Training Centre and its purpose, and establish the current situation in Kosovo relating to the setting up of the Centre

•

The Consultant will make use of information about best practices in setting up similar e-learning Centres in other countries. The document produced from the eLEN project and referenced earlier in this document will also be used (Implementing an institutional e-learning Centre: guiding notes and patterns. Published by E-LEN: a network of e-learning Centres)

•

A report will be produced by the Consultant on the researched best practices, together with recommendations for a long-term strategy for setting up a functioning and sustainable e-learning Training Centre

Timing: Jul '15 Input: Key Expert together with non-key experts Output: •

Proposed strategy for e-learning Training Centre in Kosovo produced

Activity 1.3.3: Supporting MEST and University of Pristina to establish for elearning Training Centre Method: •

The Consultant and the Beneficiary and other stakeholders, in the previous two activities, will have established the services which should be supplied by the Centre, at least those services which are essential from the setup of the Centre (with time the Centre may grow and be able to offer additional services)

•

The Terms of Reference that were produced during the Pilot Project listed the following functions as being crucial in the eLearning Centre: training; infrastructure; support services; administration; and marketing, including the

An EU funded project managed by the European Union Office in Kosovo

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EU - Information and Communication Technology and e-learning in Education Project - Phase II

stimulation of cooperation between educational institutions and ICT training companies, and regional and international cooperation in the field of e-learning. Considering that the situation in Kosovo has changed over the last two or three years, including the setting up of the Agency for Information Society within the Ministry of Public Administration, and the establishment of a National Data Centre, it is advisable that these foreseen services be reviewed in the light of activities that may be covered by other institutions •

Having agreed the services to be provided, at least initially, by the e-Learning Training Centre the Consultant will provide a recommendation to the Beneficiary as to the number of staff necessary to support the Centre and their positions and necessary skills

•

Once the staffing positions and required skills have been agreed, advertisements for these positions will be created.

Timing: Feb '17 Input: Key Expert together with non-key experts will assist the Beneficiary in carrying out this activity Output: •

Staff educated for the agreed positions and responsibilities of the eLearning Training Centre operationalisation

Activity 1.3.4: Establish a functional ICT e-learning Training Centre Method: •

The activities for setting up the Centre and ensuring the above listed aspects will be carefully planned by the Consultant, in conjunction with the Beneficiaries

•

Procurement of the necessary premises will be the responsibility of the Beneficiary. The Consultant can provide support and advice in this, if necessary

•

The Consultant will assist the Beneficiary in identifying the necessary infrastructure in terms of ICT equipment, network, consumables, etc. needed to set up the Centre

•

During the first few months of the establishment of the Centre, the Consultant will assist the staff of the Centre in ensuring the functioning of the equipment, the delivery of training, development of further e-Content, development of collaboration with schools, teachers, students and parents, etc. and general administration of the Centre

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Timing: Feb '17 Input: The Key Expert and relevant non-key experts will assist and support the local staff appointed to run the e-learning Training Centre to ensure that any additional training, documentation, etc. requirements are satisfied Output: •

Functional and sustainable e-learning Training Centre

3.1.2 Component 2 - Development of e-content material for education required by the New Curriculum of Kosovo Objective: The objective of Component 2 is to work with local teachers and educationalists to develop econtent materials in chosen core subject areas linked to the new Kosovo Curriculum Framework. It is envisaged that this work will include the full involvement of MEST Teacher Development and Curriculum department, school teachers and staff of the University of Pristina. In addition, training materials are to be produced, with the help of local teachers and educationalists, to inform teacher trainers, teachers and school Directors about how to use e-learning materials in the classroom, for both teaching and learning.

Activity 2.1 Activity 2.1.1: Organize meetings with stakeholders to decide which e-Content should be developed Method: •

The Consultant shall discuss and agree with the Beneficiary the institutions that should be approached to ask for participants for the workshops. As far as possible, some of the stakeholders and teachers trained during the Pilot project will be invited to attend the workshops

•

The workshops will be prepared by the Consultant taking into consideration the work that was done during the Pilot project, the proposals contained in the new Kosovo Curriculum Framework, the experience to-date using the materials developed, and their own experience

•

Workshops will be used as the Consultant considers that they are the most effective in getting all parties to share their opinions and experience and, if properly organised and facilitated (by the Consultant) they can be very effective in reaching conclusions An EU funded project managed by the European Union Office in Kosovo

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EU - Information and Communication Technology and e-learning in Education Project - Phase II

•

The Consultant believes that only a limited amount of e-Content material can be developed by the project team, and will rely to a great extent on the input of local teachers and educationalist (who will be involved in the creation of the e-content material). In addition, one of the services that should be provided by the eLearning Training Centre will be to take over the responsibility for developing further e-Content. Therefore, during the workshops the decisions as to which econtent will be developed should take this fact into account, planning for material to be developed over a period of several months

•

The results of the workshops will be documented by the Consultant and a list of subjects and modules to be developed drawn up for approval by the Beneficiary

•

The agreed subjects and modules will then be prioritised.

Timing: Jul '15 Input: Key Expert 1 together with non-key experts with experience e-content and ematerials development in education, including for students with disabilities and special needs, as well as with experience in multi-media development for education Output: •

Agreed list of prioritised e-Content materials to be developed

Activity 2.1.2: Develop agreed e-Content materials suitable for teaching and learning programmes for pre-university education Method: •

The Consultant will agree with the Beneficiary the exact subjects and lessons for which e-Content materials will be developed during the project. It would also be useful to develop a plan for continued development of e-Content by staff of the eLearning Training Centre, both during the project timescale and after the project closure

•

Where possible and appropriate already existing e-Content (from other countries) will be used and adjusted to the local requirements in Kosovo education system, in order to reduce time and costs for development

•

The Consultant’s local experts will work alongside the teachers and educationalists involved in the creation of e-Content

•

The e-Content will be developed using the selected Open scource tools that will have been implemented, and the data content will be stored in the related Open

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scource e-content repository (AGPL3 Licence is also acceptable for the store). The repository should enable e-learning content to be available publically (for teachers, students, administrators, etc.) and should also enable teachers, for example, to upload new materials e.g. from the web •

The Consultant will assist the beneficiary in designing and implementing procedures for the maintenance and up-date of the e-learning materials being published, including review, editing and authorisation prior to publishing.

Timing: Aug '16 Input: Non-key experts in e-Content development and editing, together with local teachers and educationalists who have received the necessary training Output: •

e-Content materials developed and stored in the repository (ready to use)

Activity 2.1.3: Translate the e-Content materials into the local languages in Kosovo Method: •

This activity will be carried out virtually in parallel with the development of eContent materials. As the materials become available, a team of local teachers and educationalists with expertise in the local languages will translate them

•

The translated content should be reviewed and checked both by language experts and by subject experts

•

Where multi-media is included in the content it will have to be decided whether or not to add subtitles or some other form of translation

•

The translated materials will be made available through the implemented Learning Management System and selected store

•

Translation of the e-Content is independent from the availability or otherwise of a language pack for the selected LMS, e.g. Moodle. We are aware that the Albanian language pack for Moodle, for example, is in progress, but not complete. But this will not impact the ability to publish translated modules for education.

Timing: Sep '16 Input: Local non-key experts with the support of teachers and educationalists from Kosovo Output:

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26 •

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Translated e-Content materials

Activity 2.1.4: Ensure that the developed e-Content is available in schools and is being used Method: •

Although equipment including computers, screens, projectors, etc. will be provided by the Supply Contract, it is not necessary to wait for the delivery and installation of this equipment to start incorporating the e-Content materials into the classroom teaching and learning. The LMS will be installed on a central server and schools will only need a computer, projector and Internet connection to be able to start using the e-Content, at least in teaching.

•

If students do not have access to individual computers in the classroom (to be supplied by the Supply contract) when the content is first made available, they will not be able to use the e-Content for individual learning. But some students may have access to a computer and Internet at home and will be able to make use of the e-Content for learning in that way

•

If the Consultant discovers any schools that were selected for the project which are not using the e-Content effectively for teaching, then an assessment will be carried out to see what additional training of the teacher might be required, or what other reason there might be for not making use of the e-Content material

•

Any additional help or training identified as being necessary should be prepared and delivered by the staff of the e-Learning Training Centre.

Timing: Jan '17 Input: Key Expert and local non-key experts Output: •

Report: e-Content materials being successfully used in selected schools

•

Any additional training requirements or help needed identified and supplied by the e-Learning Training Centre

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3.1.3 Component 3 - On-line Learning Management System Objective: The objective of this component, according to the Terms of Reference, is to ‘support MEST and Pristina University in their development of a simple, sustainable and functional online management and e-learning support system and storage system’. The Terms of Reference also state that the activity should ‘draw on the work of EU IPA 2008 project and use of open source systems Moodle.’ Activity 3.1 Activity 3.1.1: Analyse and document the specific requirements for the Learning Management System Moodle Method: •

The Consultant will review all the relevant documentation about the specified requirementsproduced during the Pilot project Phase I, and will also review how the implemented new updates, new structure of the contents, configuraton scripts, plug-ins, user management structure, Identity managament.

•

The Consultant will thenarrange workshop with the beneficiaries (specifically with Faculty of Education) and/or focus groups with key users, to discuss and agree the functionality, plug-ins... that should be supported andupgradeted and how it should fit into the overall teaching and learning structure in schools in Kosovo. It is important that a mix of people are included in these discussions.

•

All agreed requirements will be documented by the Consultant and the final specification of requirements delivered to the Beneficiary for approval

•

We anticipate that the storage demands will increase in correlation with the institutions' increased use of the LMS, its functionality and the available courses. To deal with the issue of scalability, we will discuss various strategies with the Beneficiary and develop an action plan for implementation

•

Attention will be paid to infrastructure settings (hardware and software) that offer increased security and data safety with less likelihood of malicious attacks, as well as interoperability with international and industry learning materials standards. The proposed LMS needs to support content from different sources and multiple vendors

Timing: Apr '15 Input: Key Expert and non-key expert in LMS Output: •

Documented specific requirements for the Learning Management System An EU funded project managed by the European Union Office in Kosovo

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EU - Information and Communication Technology and e-learning in Education Project - Phase II

specification

Activity 3.1.2: Upgrade, test and implement the required network, server and storage infrastructure Method: •

•

Attention will be paid to infrastructure settings that offer increased security and data safety with less likelihood of malicious attacks, as well as interoperability with international and industry learning materials standards. The proposed LMS needs to support content from different sources and multiple vendors

•

Following successful testing the LMS will be able to be made available for further public use

Timing: May '15 Input: Non-key expert with expertise in setting up e-learning support and online storage systems Output: •

Required hardware and software infrastructure implemented and upgraded

Activity 3.1.3: Develop, test and implement a national learning objects / e-Content repository and Content Managemant System Method: •

The Consultant will design a content architecture that makes it possible that content repositories from different educational institutions can be accessed and shared within the EDUNet education network (national CMS), and even beyond. Instead of relying on one single repository, the project will create local and/or national (cloud-based) content repositories (depending on the specific demand of the e-Learning action nad MEST policy).

•

Cloud services will additionally link LMS content with external resources from the cloud and CMS. By this we intend to encourage the most flexible remix of eLearning content while at the same time respecting privacy and intellectual

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property rights •

Moodle 2 provides the integration of a content repository with the course management system

•

The storage of e-Content in the repository (whether as part of the LMS or otherwise) will be tested prior to acceptance of the LMS and public usage.

Timing: Oct '15 Input: Non-key expert with expertise in e-content repository implementation and testing Output: •

National learning objects / e-Content repository implemented

Activity 3.1.4: Develop training materials for how to operate and use the system Method: •

The development of e-Content and training material may lead to an institutionwide change in workflow, skills development, and implementation processes.

•

Training materials will be designed for beginners and advanced users, as well as for institutional system administrators. This involves drawing from existing training materials of the LMS and localising them to suit the needs of the trainees

•

By proposing the use of cloud services that allow for more learner engagement, more effective collaboration, and more active learning in general, teachers could possibly establish new expectations for the LMS. These will subsequently be incorporated into the training materials, if considered to be feasible

•

The developed training materials will be produced in English, Albanian and Serbian and will be delivered to the Beneficiary for approval prior to being used in the training activity.

•

Selected women and men trainers trained inon how to operate and use the system and able to deliver the course to others.

Timing: Jan '16 Input: Non-key expert trainers with Key Expert Output: • Training materials prepared on how to operate and use the system, Nov '15 • Training plan and programme developed and approved by the Beneficiary, Nov '15 • Certificates issued to successful participants in the training, Dec '15

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Activity 3.1.5: Deliver the training on how to operate and use the system to selected educationalists Method: •

The Consultant will agree with the Beneficiary as to who are the relevant educationalists that should receive this training

•

Depending on the number of educationalists to be trained, one or more training sessions will be organised. Groups can be of between 15 and 18 people for this training

•

If necessary, separate training sessions will be provided to the system administrator(s). This training may be given on a one-to-one basis

•

The printed manuals produced will be handed out to the attendees at the start of the training

•

The presentation will be provided using PowerPoint and will follow the same order as the user manuals. The trainer will ensure that all attendees have understood each of the parts of the training before going on to the next

•

Attendees to the training will be invited to give feedback on the training

•

Only the organised training sessions will be delivered. Anyone not able to attend these training sessions will have access to the online helpdesk services (in the form of online training materials for self-learning)

Timing: Jul '16 Input: Non-key expert trainer with expertise in operation of selected learning management system Output: •

Trained educationalists able to operate and use the system

3.1.4 Component 4- Readiness and needs assessment for ICT equipment and supplies and preparaton for supplies contract Objective: The objective of this component is to ascertain which schools should be selected to receive ICT equipment and supplies that will procured through the related Supply Contract. This objective is expected to be achieved by carrying out a field assessment of the readiness of schools and educational institutions to receive ICT equipment and supplies, and a similar assessment of the needs for ICT equipment /supplies and consumables in schools. Taking the

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

results of these assessments, and an agreed selection criteria to identify priority schools to receive ICT equipment, a list of schools will be drawn up which will receive equipment, together with a list of the equipment that they need. These lists will then provide input to the Tender Dossier which will be prepared together with the Beneficiary. Activity 4.1 Activity 4.1.1: Prepare and send questionnaire to assess readiness of schools and education institutions to receive equipment Method: •

The Consultant will design a questionnaire that is simple and easy to understand and that asks only the necessary questions to ascertain the readiness of each school to receive ICT equipment.

•

The questionnaire will be distributed to the agreed schools (at least to the 60 schools in all municipality regions and with cooperation with Municipality Education Directorates). Given the fact that there are some schools without internet and e-mail connection, the questionnaire will be also in paper format and sent by post to thatschools. But, the majority of schools have access to the internet, andit would be preferable to send the questionnaire by email, for efficiency and speed, at least to those schools

•

If responses are not received from a sufficient number of schools within the given time period, the Consultant will send a reminder, or contact those schools that have not responded. If necessary, the Consultant will visit the schools that have not responded to give them guidance, and request that the Beneficiary encourage them to complete the questionnaires

Timing: Mar '15 Input: Key Expert and local non-key experts Output: Completed questionnaires to assess readiness of schools to receive equipment

Activity 4.1.2: Analyse responses to the questionnaires, to help determine which schools will receive equipment Method: •

Agree a set of criteria with the Beneficiary that show what requirements must be met to be able to decide that a particular school is ready or not to receive ICT equipment

•

The Consultant will analyse the completed questionnaires that are received back from schools against the set of criteria agreed with the Beneficiary

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

•

A list of schools that are ready to receive ICT equipment will be drawn up, with any additional useful comments such as any minor adaptations that might be needed, and given to the Beneficiary

•

The analysis of the responses to this questionnaire will also provide useful information to the Beneficiary about the situation in schools that are not ready, and, therefore, what action needs to be taken in the future in order to enable these schools to receive equipment (not from the Supply contract related to this project), which could possibly be financed by the local budget.

Timing: Mar '15 Input: Key expert and relevant non-key experts Output: •

Questionnaires analysed

•

List of schools ready to receive ICT equipment

Activity 4.1.3: Prepare and provide guidance and support for schools to help assure their readiness to receive the equipment Method: •

The Consultant will prepare a sort of user guide which will describe what the minimum requirements are for a school to be deemed to be ready to receive equipment

•

The Consultant will visit each of the schools that appear to be ready to receive equipment, from their responses to the questionnaire. Using the prepared user guide, the Consultant will check in situ each of the listed requirements to ensure that they are as stated in the questionnaire

•

If there is a discrepancy between the situation as understood from the questionnaire and the actual situation, the Consultant will make an assessment whether the ‘difference’ can be corrected. Giving guidance and support to the school, the Consultant will try to attain a situation of readiness in that school

•

Any school that cannot be ‘made ready’ to receive ICT equipment will be removed from the list.

Timing: Apr '15 Input: Key Expert and local non-key experts Output: An EU funded project managed by the European Union Office in Kosovo

Implemented by:

33 •

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Guidelines to schools to help assure their readiness to receive equipment

Activity 4.2 Activity 4.2.1: Prepare and send questionnaire to assess schools’ needs for equipment / supplies and consumables Method: •

Although the questionnaire could be sent only to those schools that are considered to be ready to receive equipment (result of the previous Activity 4.1.3), the Consultant believes that it will be preferable for the schools to receive the two questionnaires at the same time. Experience from the Pilot project shows that many of the schools are reluctant to complete questionnaires, so if they receive the two at the same time both can be followed up at the same time and we remove the possibility of a bad reaction such as ‘not another questionnaire!’. Therefore this questionnaire will be sent to the same agreed schools as the questionnaire for readiness

•

The questionnaire will be constructed in such a way as to find out whether the school already has the specific equipment that is deemed necessary to support the e-learning activities, rather than open ended questions about what equipment they have. In this way it should be just a matter of the school answering yes or no to each question.

•

Given the fact that there are some schools without internet and e-mail connection, the questionnaire will probably be in paper format and sent by post to the schools. But, if the majority of schools have access to the internet, then it would be preferable to send the questionnaire by email, for efficiency and speed, at least to those schools

•

Timing: Mar '15 Input: Key Expert and local non-key experts Output: •

Completed questionnaires to assess needs of schools for equipment / supplies and consumables

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Activity 4.2.2: Analyse responses to the questionnaires, to help determine what equipment should be procured in the supply contract Method: •

In analysing the responses received to the questionnaire about equipment in schools, the Consultant will take into consideration the schools that have been analysed as being ready to receive equipment. The responses of these schools will be given priority

•

From the responses received from the ‘ready’ schools, the Consultant will make a list of the equipment that is required by these schools

•

The amount of equipment that can be purchased, and therefore the number of schools that will be able to receive equipment, will depend on the budget of the Supply contract.

Timing: Apr '15 Input: Non-key expert with expertise in hardware and other IT equipment Output: •

Questionnaires analysed

•

List of equipment needed by schools that are ready

Activity 4.2.3: Draw up selection criteria to identify priority schools to receive ICT equipment Method: •

The Consultant will discuss with the Beneficiary the possible criteria that will be used to identify the priority schools to receive ICT equipment. Obviously, the first criteria will be that they are ready to receive the equipment. Other criteria can include factors such as: schools for children with special needs; minority schools; rural schools, girls’ schools, ability to purchase equipment with their own budget, etc.

•

The Consultant will suggest a number of criteria (plus clear pre-conditions and obligations/own-responsibilites of the school/beneficiary) that can be used, but the decision will have to be made by the Beneficiary and Contracting Authority (EU Office) as to which criteria will be used to identify priority schools

•

It is recommended that the agreed selection criteria be made public, possibly on the Beneficiary’s website and/or the project portal

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Timing: Apr '15 Input: Key Expert and non-key expert will assist the Beneficiary in this activity Output: •

Selection criteria for identifying priority schools plus pre-conditions and obligations expected from the beneficiary – school and education establishment

Activity 4.2.4: Draw up a list of schools ready to receive equipment and the equipment they need Method: •

Based on the analysed results from the two questionnaires sent to agreed schools, and the results of the field visits to schools, the Consultant will draw up a list of all the schools and educational institutions in Kosovo that are ready to receive ICT equipment

•

For each school listed, the equipment that they need will be added (in Excel), with an estimated cost of this equipment

Timing: Apr '15 Input: Relevant non-key expert together with the Team Leader Output: •

List of schools ready to receive equipment and which equipment they need

Activity 4.2.5: Identify the schools that will receive equipment and the equipment that they will receive Method: •

The list of schools produced during the previous activity will be prioritised using the agreed criteria drawn up in Activity 4.2.3.

•

Once the list has been prioritised, and the equipment required by the schools evaluated in terms of likely cost, it will be possible to identify those schools that can receive the equipment they need, within the Supply contract budget. This is conditional on schools commiting to certain ‘own-obligations’ such as ICT equipment security and maintenance.

•

The list of identified schools must be authorised and agreed by the Beneficiary and Contracting Authority

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

36 •

EU - Information and Communication Technology and e-learning in Education Project - Phase II

The final list will be used to inform the work on the tender specification for procurement.

Timing: Apr '15 Input: Key Expert together with the Beneficiary Output: •

Final list of schools that will receive equipment and the equipment they will receive

Activity 4.3 Activity 4.3.1: Assist the beneficiary in preparation of the tender dossier for the procurement of ICT equipment/supplies and consumables Method: •

The above mentioned Practical Guide provides a set of templates which have to be completed with the relevant information, including the detailed specifications of the equipment that is to be purchased

•

The exact equipment that is to be procured will have been agreed within the previous activity. The more detailed information about that equipment must now be agreed by the technical experts, in agreement with the technical experts of the Beneficiary, and included in the technical specification

•

The standard forms supplied as Annexes to the Practical Guide, in particular for supply services, should be completed in accordance with the instructions given in those forms

•

If the Beneficiary also requires assistance in the selection of a preferred Supplier for the supply Contract, the Consultant can provide this when this stage of the procedure is reached

•

Organise and hold visibility event with the schools in agreement with the Contracting Authority and Beneficiary (when equipment will be delivered and ready to use)

Timing: May '15 Input: Key Expert and non-key expert in drafting ICT supplies technical specifications and full tender dossier Output: •

Tender dossier for the procurement of ICT equipment/supplies and consumables

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

37 •

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Visibility event organised and done

3.1.5 Component 5 - Technical assistance provided to monitor and evaluate the installation and testing of ICT equipment undertaken Objective: The testing and installation of ICT equipment procured via the related Supplies contract will be carried out by the Contractor for that contract. The objective of this component, therefore, is to ensure that an independent expert monitoring and evaluation of the installation and testing activities is undertaken during the project. In the Consultant’s experience, monitoring and evaluation can be defined in the following way: •

Monitoring is the systematic collection and analysis of information as a project progresses. It is aimed at improving the efficiency and effectiveness of a project or project activity. It helps to keep the work on track, and can let management know when things are going wrong. If done properly, it is an invaluable tool for good management, and it provides a useful base for evaluation.

•

Evaluation is the comparison of actual project impacts against the agreed strategic plans. It looks at what you set out to do, what you have accomplished, and how you accomplished it.

The aims of the monitoring and evaluation activities to be provided in this project include: •

to ensure that there is a documented strategy and test plan for the installation and testing of ICT equipment

•

to ensure that the strategy is being followed and that actual results are documented against the expected results

•

to monitor, or track the progress of the installation and testing of equipment in each of the schools

•

to ensure that the equipment installed is functioning in accordance with requirements

•

to ensure that the work is being carried out in accordance with the agreed schedule

•

to make sure that all relevant parties are aware of any problems that arise in the process of installation and testing of equipment.

The result of such monitoring and evaluation activities will ensure the efficiency and effectiveness of the installation of functioning equipment. An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Activity 5.1 Activity 5.1.1: Prepare a plan for monitoring and evaluation of the installation and testing of ICT equipment, including specific performance measures Method: •

The Consultant will propose a number of performance measures such as: equipment working according to supplied instructions; that it is installed in the agreed location; that it is connected to the network (if relevant); that it is not damaged; that it has the same components as stated in the Tender Dossier of the Supply contract, etc. These will be agreed with the Beneficiary and the supply Contractor

•

Based on the schedule of the Supply contractor, the Consultant will propose a schedule for monitoring and evaluation of the installation and testing of ICT equipment. An accompanying plan will be drawn up which includes the addresses of schools or institutions where equipment has been installed and tested, the name of the contact person from the Supply Contractor for each school, the contact person in the school and their telephone/GSM numbers and proposed timing of visit. Although the visits should preferably be optimized regarding the geographic position of schools, this will depend very much on the installation schedule of the Supply Contractor

•

The Consultant will propose a number of mandatory steps to be followed and standard forms which evaluators must use during the evaluation of the installation in order to standardize the process of evaluation and to receive high-quality and comparable data for further analysis

•

The proposed performance measures, schedule for monitoring and evaluation, mandatory steps and standard forms will be documented within the document “Plan for carrying out monitoring and evaluation”. This document must be accepted by the Beneficiary before the monitoring and evaluation process is committed

Timing: Sep '15 Input: Key Expert together with an IT technical non-key expert Output: •

Plan for carrying out monitoring and evaluation

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Activity 5.1.2: Identify local experts to be involved in the monitoring and evaluation Method: •

The consultant will define and confirm detailed job descriptions for local experts to be involved in the monitoring and evaluation

•

In order to ensure the timely commencement of project activities related to monitoring and evaluation, as soon as the job descriptions have been approved by the Beneficiary and Contracting Authority, the relevant transparent hiring procedures will be put in place

•

At least three CVs should be considered for each position, and the Consultant will select the CVs which best match the agreed job descriptions

•

Possible candidates will be interviewed by the Team Leader of the Consultant to make sure that they are suitable

•

The CV of the proposed candidate (and possibly other CVs) is sent to the Beneficiary, who has to approve the expert. If the proposed candidate is not accepted, the same selection procedure must be repeated

•

When a suitable candidate has been agreed, the Beneficiary will issue an administrative order for the start and end date of the candidate’s engagement and the activities on which he/she will work

•

This process will be repeated for each local short-term expert required for the monitoring and evaluation activity during the project

Timing: Aug '15 Input: Key Expert and local backstopping facilities Output: •

Local experts identified and hired to assist in the monitoring and evaluation activity

Activity 5.1.3: Carry out the monitoring and evaluation of ICT equipment installation and testing Method: •

In accordance with the agreed schedule, the local expert will contact the contact person from the Supply Contractor in order to announce their visit to a particular school, at least 2-5 working days before the visit

•

During the monitoring and evaluation of each school, the local expert will apply

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

the prescribed mandatory steps and will use the agreed standard forms in order to standardize the process of evaluation •

The local expert must make sure that the delivered ICT equipment is not damaged, that it is functional, and is in accordance with the specifications. Evidence of testing carried out must be produced by the representative of the Supply Contractor

•

The results of the each monitoring and evaluation will be documented in a standard agreed format and included in the report

•

It is recommended that the independent expert gather evidence (e.g. photos, copies of the documentation etc.) of the supplied equipment and to include them in the report

Timing: Nov '15 Input: Local non-key experts with expertise in the installation and testing of ICT equipment, preferably with experience in monitoring and evaluation of equipment installation Output: •

Installation and testing of ICT equipment monitored and evaluated

Activity 5.1.4: Provide an independent report to the Beneficiary of the result of the monitoring and evaluation carried out Method: •

The Consultant will propose the format and content of the independent report which will be delivered to the Beneficiary as the result of the monitoring and evaluation activity

•

After the local experts have completed the monitoring and evaluation of the equipment installed in the selected schools, they will provide the Team Leader of the project team with the documented results and evidence of their work. This documentation will include the completed standard forms, evidence gathered such as photos and copies of acceptance documentation, and a report on any issues found during the visit

•

The reports for each of the schools will be reviewed and collated by the Team Leader. If necessary, the Consultant will ask the local expert to improve the quality of the report

•

From the individual reports, the Team Leader will produce an overall report for the Beneficiary which will indicate which installations have been carried out in An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

accordance with the contract, as well as any issues which have been encountered during the visits •

The report should be approved by the Beneficiary and, in the event that there were issues which resulted in an incomplete installation, the Beneficiary will be able to use the report to request that the Supply Contractor satisfactorily complete these installations.

Timing: Dec '15 Input: Key Expert and Local non-key experts Output: •

Independent report on results of monitoring and evaluation

3.1.6 Final phase Objective: The main objectives of the final phase are to produce and deliver the Final Report and to organise and hold a visibility event, in accordance with the requirements of the latest version of the Communication and Visibility Manual for EU external actions, as well as to carry out any other activities necessary to finish and close the project in an orderly manner. One of the objectives of the visibility event is to present the final results of this project and to underline the impact of the IPA project on the involved institutions. Also included in this phase is the final Project Steering Committee meeting, which should be organised in order to evaluate and discuss the project overall and the Final Report, and also to assess the implementation of the project and performance of the Consultant.

Activity 6.1: Prepare and deliver draft Final Report Method: •

Information will be gathered from all the project team, in order to include the latest information on all activities and deliverables of the project

•

The format of the Final Report will be based on the suggested content for this type of report contained in the EC Project Cycle Management Guidelines, as well as the requirements stated in the Terms of Reference

•

The draft version of the Final report will be delivered first to the Beneficiary and subsequently to the Project Manager of the Contracting Authority who is responsible for approving the report.

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Timing: Feb '17 Input: Key Expert with input from other non-key experts Output: •

Draft Final Report delivered to the Contracting Authority and other recipients

Activity 6.2: Organise and hold final Project Steering Committee meeting Method: •

Agree with the PSC members a convenient date for the final meeting. We propose, from experience on other EU funded projects, that it is preferable to be just before the Visibility Event, possibly even the same day

•

The draft version of the Final Report should have been distributed to all the PSC members at least one week before the PSC meeting

•

The Consultant Team leader will prepare a presentation to be given during the PSC meeting, to give a progress report on the activities that have been carried out, and outline what activities, if any, are remaining to be completed

•

The PSC members can raise any issues which they have or ask for clarification of certain points

•

Minutes will be taken during the PSC meeting which will be written up after the meeting and distributed to all attendees, for their approval

•

If any changes are required to be made to the draft Final Report these will be made and the updated version of the Report issued to all relevant parties to approve.

Timing: Feb '17 Input: Team Leader and Project Director will organise the PSC meeting. All PSC members are expected to attend Output: •

Final PSC meeting held

•

Updated Final Report to be issued for approval

Activity 6.3: Organise Visibility event in agreement with the Contracting Authority and Beneficiary

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Method: •

Together with the Contracting Authority and Beneficiary, the Consultant will organise a presentation of the system to the wider community. An agreement will be reached as to the target audience, i.e. who will be invited to the presentation

•

The timing and location (in Pristina) of the final visibility event will be agreed with the Contracting Authority, Beneficiary and the EC Delegation, but it will be towards the end of the project

•

The organisation of the event will be carried out in accordance with the guidelines given in the latest version of the Communication and Visibility Manual for EU External Actions

•

The content of the event / presentation will be prepared by the Consultant, together with the Beneficiary, and with agreement from the Contracting Authority

•

Visibility leaflets will be prepared and printed (in English and all local languages in Kosovo) to be done at the start of the project

•

Invitations will be sent to the agreed audience and for the agreed date and location, together with the visibility leaflet

•

Other measures to ensure visibility of the project and of the EU financing, will be implemented during the project, such as including the appropriate logo in reports

Timing: Feb '17 Input: Team Leader (Key Expert) with the Consultant’s Project Director. Output: •

Organised visibility events and visibility materials

Activity 6.4: Hold Final Visibility event Method: •

The agreed presenters will deliver their prepared presentations to the invited audience

•

Leaflets about the project and its results, in English and the local languages, will be distributed to all attendees and also made available for other interested parties, including the public who may be present at the location

•

Information about the Visibility event may be published on the Internet site of the EU Delegation in Kosovo

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Timing: Feb '17 Input: Team Leader (Key Expert) with the Consultant’s Project Director. Output: •

Visibility event held

Activity 6.5: Deliver the final version of the Final Report Method: •

Any comments to the draft Final Report received from the reviewers, or made during the final PSC meeting, will be submitted to the Consultant by the Project Manager named in the contract.

•

The draft Final Report will be updated in accordance with these comments and delivered to the Project Manager as the final version of the Final Report (this procedure may be repeated until there are no further comments). The Consultant should deliver the final version of the Final Report within one month of receiving comments on the draft final report

•

The Consultant will prepare the final invoice and financial report on the project activities, which will be accompanied by the expenditure verification report to be produced by the independent auditor

•

Given that the final invoice must include all the days worked by the experts, it is not possible that this can be delivered on the same day that the project is closed. Therefore, although it has been shown in the project schedule as being delivered the day before project closure, in reality it is likely to be some time later, particularly because it is not within the Consultant’s control to determine when the comments will be received on the draft report.

Timing: Mar '17 Input: Team Leader (Key Expert) with the Consultant’s Project Director Output: •

Final version of the Final Report delivered together with final invoice, financial report and the expenditure verification report

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Activity 6.6: Officially close the project Objective: The official closure of any project is important as it makes it clear to all parties concerned that the project has been completed and it releases staff for other projects or their daily work. The project closure activity is also an opportunity for looking at lessons learned from the project. Method: •

One month prior to the official closure of the project, the Team Leader will have produced the draft Final Report (see Activity 6.1). The final version of the Final Report should be submitted together with a final invoice, at the latest one month after reception of comments on the draft Final report

•

The activities or tasks that can be included in the project closure activity are: o Release of resources, both staff and non-staff, and their redistribution and reallocation to other projects, or to their everyday work o Closure of financial issues, including contracts with experts o Collection and completion of all project records and documents ... o Documenting the issues faced in the project and their resolution o Recording lessons learned – involving observations of all the project team

Timing: Mar '17 Input: Project Director and Team Leader Output: Closed project 3.2

Plan of operations for the next period – first phase (oct ’14 – apr ’15) Activity

Start

End

Component 1 – Providing ICT and e-learning training and capacity building in schools and educational institutions Produce a baseline study of the status of use of ICT and e-learning systems in the Kosovo education system

A1.1.1

Dec '14

Jan '15

Undertake and produce a training needs analysis of the ICT and e-learning training needs

A1.1.2

Jan '15

Feb '15

Develop criteria and identify the priority target groups

A1.1.3

Jan '15

Feb '15

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

requiring ICT and e-learning training Prepare and deliver training in the use of ICT in education (teacher training programme to be submitted to MEST for prior-accreditation)

Jan '15

Dec '16

Training materials prepared for use of ICT in education

Jan '15

Mar '15

Training plan and programme developed and approved by the Beneficiary

Mar '15

Certificates issued to successful participants in the training

Mar '15

Apr '15

May '15

Prepare and deliver training how to develop e-content material for teaching and learning

A1.1.4

A1.1.5

Training materials prepared for how to develop econtent material for teaching and learning Training plan and programme developed and approved by the Beneficiary Training materials and advanced training delivered for school IT technicians

A1.2

Prepare advanced training for school IT technicians, in accordance with needs of schools and beneficiaries

A1.2.1

Mar '15

May '15

Deliver basics and advanced training to school IT technicians

A1.2.2

Mar '15

Jun '15

Setting up e-learning Training Centre

A1.3.0

Organise meetings with stakeholders and beneficiaries of e-learning Training Centre

A1.3.1

Jan '15

Feb '15

Establish best practices and strategy for setting up e-learning Training Centres

A1.3.2

Feb '15

Jul '15

A3.1.1

Mar '15

Apr '15

May '15

Component 3 â&#x20AC;&#x201C; On-line Learning Management System Analyse and document the specific requirements for the Learning Management System Moodle Upgrade, test and implement the required configuration for network, server and storage infrastructure

An EU funded project managed by the European Union Office in Kosovo

A3.1.2

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Component 4 â&#x20AC;&#x201C; Readiness and Needs Assessment for ICT equipment and supplies and preparation for Supplies Contract Prepare and send questionnaire to assess readiness of schools and education institutions to receive equipment

A4.1.1

Feb '15

Mar '15

Analyse responses to the questionnaires, to help determine which schools will receive equipment

A4.1.2

Feb '15

Mar '15

Prepare and provide guidance and support for schools to help assure their readiness to receive the equipment

A4.1.3

Mar '15

Apr '15

Prepare and send questionnaire to assess schools' needs for equipment/supplies and consumables

A4.2.1

Feb '15

Mar '15

Analyse responses to the questionnaire, to help determine what equipment should be procured in the supply contract

A4.2.2

Mar '15

Apr '15

Draw up selection criteria to identify priority schools to receive ICT equipment

A4.2.3

Mar '15

Apr '15

Draw up list of schools ready to receive equipment and the equipment they need

A4.2.4

Mar '15

Apr '15

Identify the schools that will receive equipment and the equipment that they will receive

A4.2.5

Mar '15

Apr '15

Assist the beneficiary in the preparation of the tender dossier for the procurement of ICT equipment / supplies and consumables

An EU funded project managed by the European Union Office in Kosovo

May '15 A4.3.1

Mar '15

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Implementation arrangements

The project will be implemented by consortium members who have shared their role and responsibilities. Teched Consulting Services Ltd, a Croatian IT consultancy company well known in Croatia and neighbouring countries for the high level of knowledge and expertise of its staff, has extensive experience in designing and developing IT solutions for clients, particularly in the public sector, including developing a number of IT modules to support the development of a lifelong career guidance system and enabling data integration and exchange with labour market stakeholders, for the Croatian Employment Service. Our consultants have worked successfully on a number of EU funded projects; including the project ‘Support to Implementation of intelligence led Policing’ in Kosovo. Teched Consulting Services Ltd is also well known as a consultancy that is professional and that always successfully completes the projects undertaken. We support the client until the end of the project, and try to ensure that the implemented system is sustainable and that the client or beneficiary can continue to use and support the system once we have gone. University of Derby is a public university in the city of Derby, England, with approximately 21,000 students in all areas of study. The university provides nearly 300 study programmes at undergraduate level, as well as short courses, foundation degrees and postgraduate degrees which cover most academic disciplines and sub-disciplines. In addition to the taught programmes, around 30 courses are available online. The University of Derby Online Learning has developed a popular quality provision in response to the growing demand for a flexible, part-time mode of study and is recognised nationally as one of the leading providers of online higher education programmes. WYG International Ltd. (WYGI) is a leading UK management consultancy, and part of the WYG plc group. WYG was formed in the 1980s when the company was a major implementer of social and economic regeneration programmes, to mitigate the worst effects of industrial restructuring and economic decline in the fast-changing economies of Central and Eastern Europe. At the time, these programmes were the largest EU investment initiatives of their kind in Europe. WYGI has continuously strengthened its knowledge and experience of development consultancy and implementation, extending its services to clients in more than 90 countries around the world with a record of more than 400 successfully completed assignments. Geographically, the firm has undertaken assignments in the UK, Western and Eastern Europe, Africa, Asia and the Pacific. Nowadays WYGI is one of the largest providers of technical assistance in Europe, and one of the few who focus on managing small, local as well as large, complex and highly visible technical assistance programmes. WYGI's portfolio of current contracts numbers over 50 and has a value over €190M. WYGI’s clients include

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

governments, the EU, the World Bank, the IMF, Asian Development Bank, DFID and other bilateral donors. WYG Consulting Ltd. (WYG savjetovanje d.o.o. - WYGS) is a part of the WYG Group. WYGS was established in 2010 as a fully registered legal entity under the governing laws of the Republic of Croatia. The company has an office in Zagreb and co-ordinates WYGI’s activities in Croatia and the South East region. WYG Consulting provides a strategic local presence for the WYG Group in Croatia and serves the needs of clients in the region. The company brings together local and international expertise and experience to achieve best value for the tasks it undertakes. It also provides full backstopping support, logistical and translation services for any of WYGI’s activities in Croatia and the broader region, as it is now undertaking additional responsibility for WYGI’s activities in neighbouring countries, including Kosovo.

Monitoring and Evaluation

In order to enable the project activities to be monitored and evaluated, a number of valid, useful, practical and comparable performance measures, or Objectively Verifiable Indicators (OVIs) have been defined in close cooperation with the project Beneficiary. These measures or indicators are both quantitative, such as statistical statements, as well as qualitative, such as judgements and perceptions derived from subjective analysis. The suitable indicators are agreed between the MEST, Contracting Authority and the Consultant. The project will be monitored according to standard procedures. Project monitoring and evaluation will be based on a periodic assessment of progress in delivering specified project results and achieving project objectives (defined in ToR). Particular attention will be paid to monitoring and reporting on the level of involvement of minorities, persons with disabilities and women in the project activities and benefitting from the project activities. We consider that the following indicators could be considered: Indicator

Planned

1. Number of new schools (educational institutions) involved in the project

2. Number of certificated training programmes developed and approved by the Beneficiary

3. Number of trainers (train the trainer courses use of ICT) trained

4. Number of teachers, School managers, educational and

400

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

Result

EU - Information and Communication Technology and e-learning in Education Project - Phase II

managerial staff trained 5. Number of ICT technicians trained

120

6. Number of e-content developers trained

7. Number of e-learning materials prepared

8. % schools supplied with equipment have operable network connectivity

100%

9. Structures and methodology for sustainable training provision of e-Content developers for pre-university education are established

Yes

10. Upgraded and sustainable LMS Moodle, being used in selected schools

Yes

11. E-Content register or repository created within Kosovo EduNet

Yes

12. E-Learning Training Centre established and staffed and being used by teachers and learners

Yes

13. Provided an independent report to the Beneficiary of the result of the monitoring and evaluation carried out

Yes

14. Number of new schools and educational institutions supplied with equipment

30+

15. Tender dossier prepared

Yes

16. Monitoring process of ICT device installation finalized

Yes

17. Involvement of schools with minorities within of 30 schools involved in the project

25%

18. % of persons with disabilities and women in the project activities and benefitting from the project activities

50%

Note: Explanation for exact numbers in this table can be found in Annex 6.

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

6 6.1

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Assumptions and Risks Assumptions at different level

An assumption is a circumstance or event that must occur for the project to be successful, and that we believe is likely to happen. In other words, if it does not happen then it could jeopardize the success of the project. In the Terms of Reference, the following are given as the assumptions underlying the project intervention: •

Political commitment and a clear sense of ownership and responsibility for the project by the lead beneficiary, the MEST, and other key line Ministries and stakeholders, notably the Pristina University Faculty of Education, the Municipalities and the schools involved in the project – to assure its sustainability;

•

Co-funding from the MEST and the Government of Kosovo are secured (this did not happen during the Pilot project, when PTK and MEST cancelled the capital investment related to the project);

•

Good cooperation and coordination between the project partners and all stakeholders,especially with the EU Twinning Education project (with Finland and Austria) and USAID because they are both active in ICT supplies delivery and in elearning support;

•

Clear policy and strategic guidelines for use of ICT and e-learning in education sector established;

•

Up-to-date and reliable understanding of status of ICT usage in education in Kosovo by key stakeholders;

•

Effective coordination and timing in respect of the execution of the Service Contract and execution of the IPA 2013 Supplies Contract connected to this project;

•

Effective communication and coordination with MEST in respect of any Works to be undertaken to assure readiness of school infrastructure to house the ICT equipment;

•

Maintenance of ICT system by MEST and schools, beneficiaries assured.

Below we describe the additional assumptions that we have made for the successful development and implementation of all the project components. We describe the assumptions for the project as a whole, and then some specific assumptions for each of the

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

components – as included in the Log-frame Matrix. We desribe some specific assumptions in the Annex_4.

6.2

Risks and Flexibility

A risk, in relation to projects, can be defined as a possible event that could endanger the planned course or goals of the project. The earlier potential risks are identified, the quicker the proposed corrective action or mitigation plan can be implemented. The proposed mitigation plan for a risk usually depends on the likelihood of the risk and the measure of impact it will have on the project. The risks described in the Terms of Reference are: •

Lack of political commitment and ownership by the Government of Kosovo, MEST and the local community level to assure continuation of project activities over the longer-term;

•

The ability of a school and community to finance and maintain an ICT and elearning programme over the long term can be a challenge. Cost-effectiveness of the initiative is essential, as technology investments can absorb substantial resources also needed for other priorities in the education sector;

•

Technological sustainability involves choosing technology that will be effective over the long term, technology that is cost efficient – affordable for schools and educational institutions operating with low budgets and the consumables which are available in Kosovo;

•

Adequate technical staff needed for maintenance and updating of the ICT tools, software and equipment used by schools and the education system is another challenge which needs to be addressed.

In addition to these risks, we have identified a number of other risks, which we have classified as being general, i.e. pertaining to the project as a whole, or as relevant to a particular phase or component of the project. In the following table we list these risks, together with an indication of their likelihood and impact, our proposed plan for their mitigation, and an indication as to who we consider is responsible for implementing this mitigation plan, or taking the required action. The risks given here are those which we have envisaged at this point in the project, but using our risk management strategy, the risks will be reviewed regularly and the relevant mitigation plans revised if necessary during the project lifecycle.

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

EU - Information and Communication Technology and e-learning in Education Project - Phase II

6.2.1 General risks Description of risk

Proba- Impact bility

Mitigation plan

o Changes to the project Low scope are agreed by the Beneficiary, against the Consultantâ&#x20AC;&#x2122;s wishes, which could jeopardize the completion of the project within the given timescale and budget

Med

o Exercise of inappropriate Low influence in order to delay the project, by some senior person not directly involved in the project, e.g. for political reasons

High

Implementation of Project efficient project Steering management structure, Committee particularly ensuring that the Project Steering Committee fulfils its responsibilities

o Lack of cooperation on Low the part of the Beneficiary

High

Implementation of an Beneficiary efficient project Contractor management structure and management processes

o Lack of retention of Low qualified staff in the beneficiary and low commitment of the staff to the implementation of the project

Med

Taking measures to Beneficiary assure the availability Contractor as well as the requested quantity and quality of human resources.

An EU funded project managed by the European Union Office in Kosovo

The Consultant will make it clear to the Project Steering Committee that they do not wish to accept the changes, and will provide a report on the cost and resource impact of including the changes

Responsible parties Contractor Project Steering Committee

The requirements are clearly defined during the Inception phase by the Consultant

Implemented by:

Description of risk

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Proba- Impact bility

Mitigation plan

Responsible parties

o Lack of clearly defined Low and communicated responsibilities of the Beneficiary

Low

Develop precise action Contractor plan with appropriate Beneficiary responsibilities.

o Changes in the Low organisational structure that impact on the project scope and management

Low

Providing timely and Beneficiary clear information on relevant changes in the organisational structure

o Ineffective Low communication channels either within the project team or between the project team and the Beneficiary or stakeholders

Med

Pre-defined and approved communication channels, approved communication plan, on-the-job trainings about the importance of proper communication

o Lack of availability of Med qualified local experts

Med

An EU funded project managed by the European Union Office in Kosovo

Contractor Beneficiary Project Steering Committee

Local presence of Contractor consortium member and existing projects in Kosovo will enable access to a broad base of local experts

Implemented by:

7 7.1

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Planning to ensure Sustainability Policy support

The project will support the policy makers and contribute to the overall capacity buiding. Integration of ICT in the Education System is a new approach and the central Government needs expertise, which will be provided by the project and so contribute to the overall sustainability of investments. It also aims to increase the awareness of the potential that ICT is offering for Education. 7.2

Appropriate Technology

In light of the rapid development of digital technologies individuals require an increasing number of various skills, especially technical, cognitive and social skills, in order to perform tasks and solve problems in digital environments of their personal and professional lives (Eshet-Alkalai 2004). This also means more responsibility for teachers and other education professionals, since in the e-permeated world, ‘those who can understand and comfortably use e-facilities are significantly advantaged, in terms of educational success, employment prospects and other aspects of life’ (Martin 2005). European and other countries have expressed a commitment in their national strategies to ensure that the above competencies would be achieved and maintained through life-long education. Special emphasis in some of these strategies is placed on the requirement to improve the level of digital literacy as an important competency in today’s society. In 2011, the government of the Republic of Kosovo approved the KESP(2011-2016), which defined the national framework for the development of (ICT) in the Education sector. The overall goal of MEST is to fully develop and integrate ICT infrastructure and technical supportneeded to implement and sustain modern pedagogy. With the help of the development partners’progress is already being made in further developing the Education Management Information System(EMIS) and also in the provision of and development of computers in education. MEST aims tomodernise and strengthen the technology infrastructure in all schools and administration units. The project – Information communication Technology (ICT) and elearning in Education Project-Phase II is based on all of these aims because the only way to build a 21st century school that can be characterized ase-competentis to create an e-learning environment, to develop suitablee-contentand – most importantly – to educate ecompetent teacherswho can use this content in a suitable e-learning environment.

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

7.3

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Mainstreaming of CCI (gender equality, minorities inclusion/participation; the environmental dimension)

ICT will be utilised and continually adapted to improve access, quality and equity in the delivery of education services. In addition, it has considerable potential to support the inclusion goals and expansion of education and in general, making sharing of globalisation of knowledge creation and being accessible to the Kosovo population. Main policy documents support these ideals and ICT is considered as a cross - cutting strategy that can substantially contribute to the realisation of KESP objectives. Gender equality and female empowerment are fundamental to the realization of human rights and key to effective and sustainable development outcomes for every country. The project aims to promote non-discrimination policy and offer equal opportunities for all. Special emphasisis will be put into incusion of special needs students and minorities. It will also promote using environmental friendly technologies with a low consumption of energy and possibility of recycling. 7.4

Institutional and Management Capacity (public and private)

Just as all level of eductions needs capacity in facility and services to ensure sustainable development they aslo need ICT integration, which is considered as a potential for futher education development. Project aims to establish closer collaboration with public sector, which representes the main steakholders of the project. Private sector will benefit while integration of ICT into Kosovo Education System might open a new market for their products and services.

An EU funded project managed by the European Union Office in Kosovo

Implemented by:

57 8

EU - Information and Communication Technology and e-learning in Education Project - Phase II

OVERALL WORK PLAN FOR THE PROJECT AS A WHOLE

Activity

Start

End

Establish a project office and hire a project assistant

A0.1

Oct '14

Organise and hold the Project kick-off meeting

A0.2

Nov '14

Agree the final project scope / terms of reference

A0.3

Oct '14

Nov '14

Define and confirm detailed job descriptions for non-key experts (Phase 1 â&#x20AC;&#x201C; first 6 months)

A0.4

Oct '14

Nov '14

Set up the Project Steering Committee

A0.5

Nov '14

Dec '14

Prepare and submit the Inception Report including detailed Work Plan

A0.6

Oct '14

Nov '14

Organise and hold Project Steering Committee meeting (after kick-off meeting)

A0.7

Nov '14

Dec '14

Approval of Inception Report including detailed Work Plan

A0.8

Nov '14

Dec '14

Inception Phase

Component 1 â&#x20AC;&#x201C; Providing ICT and e-learning training and capacity building in schools and educational institutions Produce a baseline study of the status of use of ICT and e-learning systems in the Kosovo education system

A1.1.1

Dec '14

Jan '15

Undertake and produce a training needs analysis of the ICT and e-learning training needs

A1.1.2

Jan '15

Feb '15

Jan '15

Feb '15

Develop criteria and identify the priority target groups requiring ICT and e-learning training

A1.1.3

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Prepare and deliver training in the use of ICT in education

A1.1.4

Jan '15

Dec '16

Jan '15

Mar '15

Training plan and programme developed and approved by the Beneficiary

Mar '15

Certificates issued to successful participants in the training

Mar '15

Apr '15

Training on the use of ICT in education delivered

Jun '15

Dec '16

Mar '15

Dec '16

Training materials prepared for how to develop e-content material for teaching and learning

Mar '15

Apr '15

Training plan and programme developed and approved by the Beneficiary

Apr '15

May '15

Jun '15

Dec '16

Mar '15

Dec '16

Training materials prepared for basics training of school IT technicians

Mar '15

May '15

Training materials prepared for advanced training of school IT technicians

Mar '15

Jun '15

Training plan and programme developed and approved by the Beneficiary

Jun '15

A1.2.2

Jun '15

Dec '16

A1.3.

Jan '15

Feb '17

A1.3.1

Jan '15

Feb '15

Training materials prepared for use of ICT in education

Prepare and deliver training how to develop e-content material for teaching and learning

A1.1.5

Certificates issued to successful participants in the training Training on the develop e-content material delivered Prepare advanced (and basic) training materials for school IT technicians, in accordance with needs of schools and beneficiaries

Deliver basics and advance training to school IT technicians Setting up e-learning Training Centre Organise meetings with stakeholders and beneficiaries of e-learning Training

A1.2.1

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Centre Establish best practices and strategy for setting up e-learning Training Centres

A1.3.2

Feb '15

Jul '15

Supporting MEST and University of Pristina to establish for e-learning Training Centre

A1.3.3

Jul '15

Feb '17

Establish a functional ICT e-learning Training Centre

A1.3.4

Oct '15

Feb '17

Component 2 â&#x20AC;&#x201C; Development of e-Content Material for Education required by the new Curriculum of Kosovo Organize meetings with stakeholders to decide which e-Content should be developed

A2.1.1

May '15

Jul '15

Develop agreed e-Content materials suitable for teaching and learning programmes for pre-university education

A2.1.2

Sep '15

Aug '16

Translate the e-Content materials into the local languages in Kosovo

A2.1.3

Mar '16

Sep '16

Ensure that the developed e-Content is available in schools and is being used

A2.1.4

May '16

Jan '17

Analyse and document the specific requirements for the Learning Management System Moodle

A3.1.1

Mar '15

Apr '15

Upgrade, test and implement the required configuration for network, server and storage infrastructure

A3.1.2

Apr '15

May '15

Develop, test and implement a national learning objects / e-Content repository - Content Management System

A3.1.3

May '15

Oct '15

Develop training materials for how to operate and use the system (LMS and repository)

A3.1.4

Oct '15

Jan '16

Oct '15

Nov '15

Component 3 â&#x20AC;&#x201C; On-line Learning Management System

Training materials prepared on how to operate and use the system

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Training plan and programme developed and approved by the Beneficiary

Dec '15

Certificates issued to successful participants in the training

Jan '16

Feb '16

Jul '16

Deliver the training on how to operate and use the system to selected educationalists

A3.1.5

Component 4 – Readiness and Needs Assessment for ICT equipment and supplies and preparation for Supplies Contract Prepare and send questionnaire to assess readiness of schools and education institutions to receive equipment

A4.1.1

Feb '15

Mar '15

Analyse responses to the questionnaires, to help determine which schools will receive equipment

A4.1.2

Mar '15

Prepare and provide guidance and support for schools to help assure their readiness to receive the equipment

A4.1.3

Mar '15

Apr '15

Prepare and send questionnaire to assess schools' needs for equipment/supplies and consumables

A4.2.1

Mar '15

Analyse responses to the questionnaire, to help determine what equipment should be procured in the supply contract

A4.2.2

Mar '15

Apr '15

Draw up selection criteria to identify priority schools to receive ICT equipment

A4.2.3

Apr '15

Draw up list of schools ready to receive equipment and the equipment they need

A4.2.4

Apr '15

Identify the schools that will receive equipment and the equipment that they will receive

A4.2.5

Mar '15

Apr '15

A4.3.1

Mar '15

May '15

Dec ‘15

Feb ‘15

Assist the beneficiary in the preparation of the tender dossier for the procurement of ICT equipment / supplies and consumables Organise and hold Visibility event in agreement with the Contracting Authority and Beneficiary

EU - Information and Communication Technology and e-learning in Education Project - Phase II

Component 5 â&#x20AC;&#x201C; Technical assistance provided to monitor and evaluate the installation and testing of ICT equipment Prepare a plan for monitoring and evaluation of the installation and testing of ICT equipment, including specific performance measures

A5.1.1

Jun '15

Sep '15

Identify local experts to be involved in the monitoring and evaluation

A5.1.2

Jul '15

Aug '15

Carry out the monitoring and evaluation of ICT equipment installation and testing

A5.1.3

Aug '15

Nov '15

Provide an independent report to the Beneficiary of the result of the monitoring and evaluation carried out

A5.1.4

Nov '15

Dec '15

Prepare and deliver Draft Final Report

A6.1

Jan '17

Feb '17

Organise and hold final Project Steering Committee Meeting

A6.2

Jan '17

Feb '17

Organise Visibility event in agreement with the Contracting Authority and Beneficiary

A6.3

Jan '17

Feb '17

Hold Visibility event

A6.4

Feb '17

Deliver final version of Final Report

A6.5

Mar '17

Officially close the project

A6.6

Mar '17

Final Phase

62 ID

% Task Name Work Complete

EU - Information and Communication Technology and e-learning in Education Project - Phase II

final_plan_05_november Estimated start Estimated finish M-5

1 2 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28

M10 S T

M24 M F

0% Kosovo ICT in Education Project 7 Oct '14 7 Mar '17 0% 0. Inception phase 7 Oct '14 4 Nov '14 0% Component 1: Providing ICT and e-learning training 1 Dec and'14 capacity 28 Feb building '17 in schools and educational institutions 0% education system 0% A1.1.1 Produce a baseline study of the status of1use Decof'14 ICT and 9 Jan e-learning '15 systems in the Kosovo 0% 0% A1.1.2 Undertake and produce a training needs12 analysis Jan '15of the 20ICT Feband '15e-learning training needs 0% 0% A1.1.3 Develop criteria and identify the priority19 target Jan '15 groups27requiring Feb '15 ICT and e-learning training 0% A1.1.4 Prepare and deliver training in the use of 26ICT Janin '15 education 19 Dec '16 0% 0% Training materials prepared for use of ICT in 26 education Jan '15 6 Mar '15 0% 0% Training plan and programme developed and9approved Mar '15 by20 theMar Beneficiary '15 3.4 0% Certificates issued to successful participants 23 in the Martraining '15 3 Apr '15 0% Training on the use of ICT in education delivered 1 Jun '15 19 Dec '16 0% A1.1.5 Prepare and deliver training how to develop 2 Mare-content '15 16 material Dec '16 for teaching and learning 0% Training materials prepared for how to develop 2 Mar e-content '15 20 material Apr '15for teaching and learning 0% 0% 0% Training plan and programme developed and21 approved Apr '15 by4the May Beneficiary '15 8.6 0% Certificates issued to successful participants 13 in the Maytraining '15 8 Jun '15 0% Training on the develop e-content material delivered 9 Jun '15 16 Dec '16 0% A1.2.1 Prepare basic and advanced training materials 2 Mar '15 for school 27 Dec IT '16 technicians, in accordance with needs of schools and beneficiaries 0% 0% Training materials prepared for basics training 2 Mar of school '15 IT8technicians May '15 0% 0% Training materials prepared for advanced training 2 Marof '15school 5 Jun IT technicians '15 22.6 0% Training plan and programme developed and8approved Jun '15 by22 theJun Beneficiary '15 Critical

Manual Task

Baseline Milestone

External Tasks

Critical Split

Start-only

Milestone

External Milestone

Critical Progress

Finish-only

Summary Progress

Inactive Task

Task

Duration-only

Summary

Inactive Milestone

Split

Baseline

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Deadline

Page 1

0% 0%

63 ID

% Task Name Work Complete

EU - Information and Communication Technology and e-learning in Education Project - Phase II

final_plan_05_november Estimated start Estimated finish M-5

29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

M10 S T

A1.2.2 Deliver basics and advance training to23 school Jun '15 IT tehnicians 27 Dec '16 A1.3.0 Setting up e-learning Training Centre 9 Jan '15 28 Feb '17 1.3.1 Organise meetings with stakeholders and 9 Jan beneficiaries '15 2 Feb of e-learning '15 Training Centre0% 0% 1.3.2 Establish best practices and strategy for3 setting Feb '15up e-learning 27 Jul '15Training Centres 1.3.3 Supporting MEST and University of Pristina 28 Julto'15 establish 28 for Febe-learning '17 Training Centre 1.3.4 Establish a functional ICT e-learning Training 2 Oct Centre '15 28 Feb '17 Component 2: Development of e-Content Material 4 May for Education '15 30 Jan required '17 by the new Curriculum of Kosovo 0% A2.1.1 Organize meetings with stakeholders to 4decide May '15 which 29 e-Content Jul '15 should be developed A2.1.2 Develop agreed e-Content materials suitable 1 Sepfor '15teaching 31 Aug and'16 learning programmes for pre-university education A2.1.3 Translate the e-Content materials into the 31 local Mar '16 languages 14 Sep in '16 Kosovo A2.1.4 Ensure that the developed e-Content is available 30 May '16 in schools 30 Janand '17 is being used Component 3: On-line Learning Management System 9 Mar '15 5 Jul '16 0% A3.1.1 Analyse and document the specific requirements 9 Mar '15for the 10 Apr Learning '15 Management System Moodle 22.5 A3.1.2 Upgrade, test and implement the required 13 network, Apr '15 server 22 May and '15storage infrastructure 0%System A3.1.3 Develop, test and implement a national 25 learning May '15 objects 26 /Oct e-Content '15 repository and Content Managemant 0% A3.1.4 Develop training materials for how to operate 27 Oct '15 and use 25 the Jan system '16 0% Training materials prepared on how to operate 27 Oct and '15 use the27system Nov '15 0% Training plan and programme developed and7approved Dec '15 by21 theDec Beneficiary '15 25.1 Certificates issued to successful participants 4inJan the'16 training25 Jan '16 A3.1.5 Deliver the training on how to operate and 8 Feb use'16 the system 5 Jul '16 to selected educationalists

M24 M F

0% 0% 0% 0% 0% 0% 0%

Critical

Manual Task

Baseline Milestone

External Tasks

Critical Split

Start-only

Milestone

External Milestone

Critical Progress

Finish-only

Summary Progress

Inactive Task

Task

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Page 2

64 ID

% Task Name Work Complete

EU - Information and Communication Technology and e-learning in Education Project - Phase II

final_plan_05_november Estimated start Estimated finish M-5

49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

M10 S T

M24 M F

Component 4: Readiness and Needs Assessment 2for Feb ICT'15 equipment 1 Feb and '16 supplies and preparation for Supplies Contract 0% 0%to receive equipment A4.1.1 Prepare and send questionnaire to assess 2 Feb readiness '15 of9schools Mar '15and education institutions 0% A4.1.2 Analyse responses to the questionnaires,10toMar help'15 determine 16 Marwhich '15 schools will receive equipment 0% the equipment A4.1.3 Prepare and provide guidance and support 23 Mar for schools '15 10 toApr help'15 assure their readiness to receive 0% A4.2.1 Prepare and send questionnaire to assess 2 Mar schools' '15 needs 13 Mar for equipment/supplies '15 and consumables 0% A4.2.2 Analyse responses to the questionnaire,31 to Mar help '15 determine 6 Apr what '15 equipment should be procured in the supply contract 0% A4.2.3 Draw up selection critera to identify priority 7 Aprschools '15 to10receive Apr '15ICT equipment 0% A4.2.4 Draw up list of schools ready to receive equipment 13 Apr '15 and 17the Aprequipment '15 they need A4.2.5 Identify the schools that will receive equipment 23 Apr '15 and the 29 equipment Apr '15 that they will receive 0% A4.3.1 Assist the beneficiary in the preparation9ofMar the'15 tender3dossier Apr '15for the procurement of ICT 0% equipment / supplies and consumables 0% Organise and hold Visibility event in agreement8with Dec the '15 Contracting 1 Feb '16Authoritz and Beneficiary 1.4 Tender Dosier ready 1 Apr '15 1 Apr '15 Component 5: Technical assistance provided to monitor 1 Jun '15and evaluate 15 Dec '15 the installation and testing of ICT equipment 0% 0% A5.1.1 Prepare a plan for monitoring and evaluation 1 Jun of '15the installation 21 Sep '15and testing of ICT equipment, including specific performance measures 0% A5.1.2 Identify local experts to be involved in the 10 monitoring Jul '15 14 and Aug evaluation '15 0% A5.1.3 Carry out the monitoring and evaluation17 of Aug ICT equipment '15 9 Novinstallation '15 and testing A5.1.4 Provide an independent report to the Beneficiary 9 Nov '15 of the 15 result Dec '15 of the monitoring and evaluation carried out 0% Final Phase 16 Jan '17 7 Mar '17 A6.1 Prepare and deliver Draft Final Report 16 Jan '17 7 Feb '17 A6.2 Organise and hold final Project Steering Committee 7 Feb '17 Meeting 14 Feb '17 Critical

Manual Task

Baseline Milestone

External Tasks

Critical Split

Start-only

Milestone

External Milestone

Critical Progress

Finish-only

Summary Progress

Inactive Task

Task

Duration-only

Summary

Inactive Milestone

Split

Baseline

Manual Summary

Inactive Summary

Task Progress

Baseline Split

Project Summary

Deadline

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