Connection
LINKING HEARTS - SHARING STORIES
WELCOMING OUR DYNAMIC DUO TO THE ALLCARE FAMILY IN QLD!
We’re excited to introduce two fantastic new additions to our Queensland team! Their unique skills and experiences are sure to bring fresh perspectives and renewed energy to our vision at Allcare. Without further ado, let’s get to know Nicole Silby and Cindy Vella!
Nicole – Service Coordinator
Nicole is a powerhouse of knowledge and dedication, bringing with her over 30 years of invaluable experience in the NDIS industry. Her career journey has been marked by a relentless commitment to improving the lives of others, and we are thrilled to have her as part of our team.
Apart from her professional accomplishments, Nicole is a devoted family person. She is the proud mother of three boys and a loving grandmother to her delightful granddaughter. Her family also includes two lovable cats and two playful dogs, making her home a lively and joyful place.
In her role as Service Coordinator, Nicole will be at the heart of our client interactions. She will be meeting with stakeholders, visiting clients, and ensuring their happiness, among a host of other responsibilities. Nicole’s empathetic approach and extensive experience will undoubtedly ensure that all our clients live their best lives.
Cindy – Customer Engagement Specialist
Cindy, is our charismatic new Customer Engagement Specialist! Cindy brings a wealth of experience from a multitude of support and customer service roles across various industries, including disability support. Born and raised in Tasmania, Cindy made the move to sunny Queensland in her mid-teens and has embraced the Queenslander lifestyle ever since.
Cindy’s personal life is as full and vibrant as her professional one. She is happily married and the proud mother of two adult children. Excitingly, Cindy is also expecting a grandchild soon, a milestone she eagerly awaits.
In her role at Allcare, Cindy will be focusing her energy and skills on promoting our brand, enhancing customer experiences, increasing stakeholder awareness, and growing our participant base. Her enthusiasm and genuine care for people make her a perfect fit for this role.
Please join us in giving a warm welcome to Nicole and Cindy. We are confident that their contributions will significantly enrich our team and help us continue to provide exceptional care and support to our clients.
Welcome to the Allcare family, Nicole and Cindy!
Featured Stories
Welcoming Our Dynamic Duo to the Allcare Family in QLD!
Flying High: Allcare’s 1st Corporate Induction Training Triumphs!
What’s On!
Scheduling Success: Jagnoor, Allcare Achiever!
Bob’s Barrel of Laughs
Get To Know
Reminder
FLYING HIGH: ALLCARE’S 1ST CORPORATE INDUCTION TRAINING TRIUMPHS!
We are thrilled to announce that our inaugural corporate induction training for Allcare staff has been a resounding success! The session, designed to be both engaging and informative, received overwhelmingly positive feedback from staff, who found it both enjoyable and educational.
Excitement buzzed through the air as the doors of the training room swung open, ushering in an era of new beginnings for the Allcare family. This was no ordinary day; it was the dawn of our very first corporate induction training—an event that marked a significant milestone for Allcare and its commitment to excellence.
At Allcare, we recognise that our people are our most valuable asset. As an employer of choice in the industry, we are determined to set the gold standard for support and training, ensuring our employees have everything they need to soar to new heights in their roles.
From the moment our staff members walked into training, they were welcomed with open arms. The atmosphere was one of camaraderie and anticipation, where each individual could sense that they were joining not just a company, but a family dedicated to making a difference. The session went right into the heartbeat of Allcare—our core values and vision.
We believe that knowing who’s who in the company is crucial for fostering a collaborative work environment. Key team members took the floor, sharing their roles, experiences, and insights, making sure that every new face in the room felt seen and heard. This personal touch wasn’t just about names and titles; it’s about building relationships that will form the foundation of your Allcare journey.
Understanding policies and procedures can often feel like an overwhelming task, but we turned it into an engaging journey. With clarity and enthusiasm, we broke down the essentials every staff member needs to know, ensuring that they leave the room wellequipped to maintain Allcare’s high operational standards.
To ensure a seamless onboarding experience, we have established a structured induction journey, featuring check-ins at key intervals— 1 week, 1 month, 3 months, and during the probationary period at 6 months. This isn’t just a formality; it’s our commitment to continuously support and nurture our new talents as they integrate into the Allcare family.
We hoped you feel armed and ready to provide the best services and supports in the indusrty. Just a friendly reminder to submit your induction checklist to HR and your Service Coordinator. More importantly, be assured that your journey with Allcare is a new beginning, and you will continue to receive support from your Service Coordinators.
What’s On!
SEPTEMBER, 2024
SEPTEMBER: DEMENTIA AWARENESS MONTH
Dementia Awareness Month in September aims to increase understanding of dementia, support those affected, and reduce stigma through educational events, community engagement, and advocacy.
SEPTEMBER 3-9: SPINAL CORD INJURY AWARENESS WEEK
Spinal Cord Injury Awareness Week, by Independence Australia, raises awareness about spinal cord injuries, supporting those affected through educational events, advocacy, and community activities.
SEPTEMBER 21: WORLD ALZHEIMER’S DAY
September: World Alzheimer’s Day, on September 21, raises awareness about Alzheimer’s disease and dementia, focusing on education, reducing stigma, and supporting those affected. Join the Alzheimer’s Association as we recognise the more than 55 million people across the world who are affected by this terrible disease. Whether you fundraise for the cause, share information about Alzheimer’s or talk to a loved one about dementia, you can make a difference.
SCHEDULING SUCCESS: JAGNOOR, ALLCARE ACHIEVER!
We’re thrilled to recognise Jagnoor Mokha, our Rostering Coordinator, as the Allcare Achiever for this quarter! In just three months, Jagnoor has made an outstanding impact on our team and the services we provide. His dedication to ensuring that every shift is perfectly coordinated, and his ability to adapt to the fast-paced demands of our work, have truly set him apart.
In just three months, Jag has made an outstanding impact on our team and the services we provide. His dedication to ensuring that every shift is perfectly coordinated, and his ability to adapt to the fast-paced demands of our work, have truly set him apart. Jag’s exceptional organisational skills and commitment to client satisfaction have not only streamlined our rostering process but also enhanced the overall experience for our clients and staff. But Jag’s contributions go beyond just coordination; his innovative approach to solving scheduling conflicts has led to significant improvements in our operational efficiency. He has introduced new tools and methods for tracking shifts, which have minimized errors and maximized staff productivity. His forward-thinking attitude has not only alleviated stress among team members but has also set a new standard for how we approach rostering. In an environment where every minute counts, Jag ensures that time is always on our side.
His positive attitude, willingness to go the extra mile, and focus on excellence make him a valuable member of the Allcare family. We are proud to have him on our team and look forward to many more achievements together.
Congratulations, Jagnoor, on being named our Allcare Achiever!
If you know someone who embodies the spirit of an Allcare Achiever, we encourage you to nominate them. Your recognition and appreciation of their hard work and dedication are invaluable to us. Please send your nomination and a description of what makes them an outstanding Allcare staff member tomarketing@allcaredisabilties.com.au. Your recognition could be the boost they need to continue their exceptional work.
