ASES CERTIFICATION, SETTING NEW STANDARDS OF EXCELLENCE!
In a monumental stride towards unparalleled service excellence, Allcare is thrilled to announce our recent achievement of the Australian Service Excellence Standards (ASES) Certificate. This distinguished recognition not only highlights our unwavering commitment to superior service delivery but also positions us amongst a select group of accredited businesses within our sector, transcending even the esteemed NDIS registration standards.
The ASES framework is designed to elevate organisational performance and client services through a comprehensive set of standards and a supportive program. This esteemed accreditation is a testament to an organisation’s dedication to excellence, encompassing enhanced public trust, streamlined efficiencies, broader funding avenues, and an enriched workplace culture. At Allcare, we take pride in our journey towards accreditation, a journey reflective of our dedication to not just meet but exceed industry benchmarks.
Our journey towards achieving the ASES Certificate Level was marked by an extensive audit process, where Allcare demonstrated an impressive 89% compliance rate in the initial phase—an achievement lauded by auditors as exceptionally commendable for a first audit. By June 1, 2024, we closed the remaining 11% gap, ensuring a full 100% compliance with the ASES standards and have been awarded our certification.
The Certificate Level, a rigorous assessment of 18 standards covering all corporate functions and services, validates our operational competence, sound management, risk management, and adherence to pertinent guidelines. Allcare stands as a beacon of efficient operation, exemplary management, and an inclusive, safe workplace culture, fostering solid partnerships and consumer confidence in all our service offerings.
The future at Allcare is brighter than ever, with the ASES certification heralding a new era of service excellence and organisational efficacy. This achievement is a testament to our dedicated team, our robust practices, and, most importantly, the trust and confidence bestowed upon us by our clients and partners.
As we move forward, we remain committed to embodying the principles of ASES in every facet of our operation, ensuring that every individual who interacts with Allcare experiences nothing short of exceptional service. This certification is not just an award; it’s a promise—a promise of our unyielding dedication to excellence, innovation, and the relentless pursuit of service perfection.
Join us in celebrating this remarkable achievement as we continue to set the standard, elevate our practices, and enrich lives through unparalleled service excellence.
Featured Stories
Allcare Achieves Prestigious ASES Certification, Setting New Standards of Excellence!
The Right Call: Our 3CX Phone System Upgrade!
What’s On!
Celebrating Success: A Culture Leader and Allcare Achiever, Ros!
Bob’s Barrel of Laughs
Get To Know
THE RIGHT CALL: OUR 3CX PHONE SYSTEM UPGRADE!
As part of our commitment to excellence and our journey towards being an Employer of Choice, we’re taking significant strides to not just meet but exceed expectations. You may have noticed we recently updated our 3CX phone systems for easy navigation and to enhance our communication process.
3CX - A Revolution in IVR Phone System Technology:
The backbone of any thriving organisation is efficient communication. Acknowledging this, we have embarked on a mission to redefine our communication processes. Our IVR (Interactive Voice Response) phone system has been meticulously upgraded to make your call experience more streamlined, efficient, and directed.
• Centralised Communication Hub: The 1300 219 811 number is now your one-stop destination for all departmental communications. This is designed to simplify and centralise our communication channels, making it easier than ever for you to reach out.
• Intuitive Selection Process: Upon dialling the central number, you’ll be greeted with updated prompts. We’ve redefined clarity and efficiency in the selection process, ensuring that you can make your choices based on specific needs without any hassle. A detailed diagram outlining available selections is provided to assist you in navigating through the options effortlessly.
• Seamless Departmental Connection: With the correct choice, you’ll be promptly directed to the suitable department. This precision in communication aims at saving time and enhancing productivity across all levels of our organisation.
This upgrade symbolises more than just technological advancement; it epitomises our dedication to creating a workspace that values efficiency, clarity, and connectivity. As we step into this new chapter, let’s continue to support each other, share feedback, and work together towards realising our vision of operational excellence.
What’s On!
AUGUST 2024
AUGUST 5: JEANS FOR GENES DAY
Every year this initiative aims to support research into genetic disorders affecting children. On this day, participants wear jeans to raise awareness and collect donations, helping to fund pioneering research projects focused on preventing, diagnosing, and treating genetic diseases.
AUGUST 15 - 21: BRAIN INJURY AWARENESS WEEK
Brain Injury Awareness Week focuses on increasing public understanding of brain injuries and their impact on individuals and families. The week aims to educate about prevention, early detection, and treatment options, as well as to support those affected by brain injuries. It also promotes research and advocacy efforts to improve care and outcomes for brain injury patients.
AUGUST 20 - 27: HEARING AWARENESS WEEK
Is dedicated to raising awareness about hearing health and hearing loss prevention. This week emphasizes the importance of early detection, treatment, and support for those with hearing impairments. It aims to educate the public on hearing health, promote hearing protection, and advocate for accessible hearing care services and technologies.
CELEBRATING SUCCESS: A CULTURE LEADER AND ALLCARE ACHIEVER, ROS!
We are thrilled to celebrate Roslyn, our exceptional Service Coordinator, as this month’s Allcare Achiever! Roslyn consistently demonstrates an unwavering commitment to her work, taking her responsibilities seriously and provides exceptional support and genuine care to our clients.
Her dedication and professionalism have earned her the admiration and love of all participants.
Roslyn’s remarkable ability to build strong, positive relationships and her genuine enjoyment of her role, makes her a culture leader and invaluable member of our team.
Roslyn doesn’t just do her job; she lives by the Allcare Values every single day. Whether it’s showing incredible respect to everyone she interacts with, being passionate about making a real difference in people’s lives, or always looking for ways to improve and grow, Roslyn sets a shining example. Her attitude towards her work and the people she supports reflects exactly what we aim for at Allcare. She treats every client like family, making sure they feel valued, heard, and supported.
Moreover, Roslyn is always ready to lend a hand or share her knowledge with the rest of the team, embodying the spirit of teamwork and collaboration that is so vital to us. Her willingness to go the extra mile not only uplifts clients but also boosts morale among her colleagues, fostering a positive and supportive work environment.
Congratulations, Roslyn, on this well-deserved recognition! Thank you for your outstanding contributions and for inspiring us all to reach greater heights.
If you know someone who embodies the spirit of an Allcare Achiever, we encourage you to nominate them. Your recognition and appreciation of their hard work and dedication are invaluable to us.
Please send your nomination and a description of what makes them an outstanding Allcare staff member tomarketing@allcaredisabilties.com.au. Your recognition could be the boost they need to continue their exceptional work.
BOB’S BARREL
of Laughs
Friend 1 to Friend 2 – “I saw a man standing on one leg at the ATM. I asked him what he was doing.”
Friend 2 to Friend 1 – “What did he say?”
Friend 1 to Friend 2 – “Don’t worry, I’m just checking my balance.”
Get to Know
POSITION: Head of Growth.
FAVOURITE MOVIE?
KYLIE BONELLO
Dirty Dancing – a fun story of love and being true to yourself.
WHAT SUPERPOWER WOULD YOU WANT?
Remove all harm to others in the world.
FAVOURITE HOBBIES?
Reformer Pilates, reading, listening to music & dancing.
FAVOURITE FOODS?
Oh dear, it’s probably better to ask what I don’t like.
WHAT ANIMAL WOULD YOU BE?
Dog – they are cute and loyal.
WHAT IS YOUR LIFE MOTTO?
“I believe in pink. I believe that laughing is the best
calorie burner. I believe in kissing, kissing a lot. I believe in being strong when everything seems to be going wrong. I believe that happy girls are the prettiest girls. I believe that tomorrow is another day and I believe in miracles.”
IF YOU COULD HAVE DINNER WITH A CELEBRITY, WHO WOULD IT BE?
Audrey Hepburn – she had an amazing way with words – she was classy, playful and inspiring.
IF YOU WERE STRANDED ON AN ISLAND, WHO WOULD YOU WANT WITH YOU? My family. – they are my rocks.
Reminder -
Important Update: Introduction of New Shift Duties Checklists
We are excited to announce the implementation of a New Shift Duties Checklist that has been developed to ensure a smooth and efficient workflow for our daily operations. This checklist is a comprehensive guide designed specifically for our mornings, afternoons, and evening shifts, covering all necessary tasks that must be completed during each shift.
• Familiarise yourself with the checklist at the beginning of your next shift.
• Ensure all listed tasks are completed during your shift.
• Sign off the checklist at the end of your shift and submit it as instructed.
Completion of this checklist is mandatory for everyone, and it must be filled out diligently for every shift.
Your adherence to and thorough completion of this checklist are pivotal to our collective success. Let’s all commit to maintaining our high standards of service and operation through this new practice.
Selfies of the week
Fun Selfie: Head Office Monthly Meeting. Putting staff at the heart of all care!
