LINKING HEARTS - SHARING STORIES ISSUE 11 - NOVEMBER 2024
ALLCARE ACHIEVEMENTS: REFLECTIONS ON A REMARKABLE 2024!
As we wave goodbye to 2024, it’s truly heartwarming to reflect on the moments that have made this year so special for Allcare. Together, we’ve achieved remarkable milestones that showcase our dedication, teamwork, and innovative spirit. Here’s a look at the standout highlights and the extraordinary culture we’ve fostered at Allcare.
This year has been a celebration of individual and collective successes within our team. The recognition of dedication and effort has brought immense pride to many of our staff members. Our new staff awards and recognition programs Allcare Achievers and Hero Points were launched this year, as we believe its important to reconise staff that are living the Allcare Values every day and working for the best outcomes for our participants.
“Receiving the Allcare Achiever award this year was such an honour. It made me feel truly valued and appreciated for my contributions.”
Let’s have a look at some of our other achievements throughout 2024 that have been influencing factors in our success as a compliant, trustworthy and reliable provider.
Strengthening Team Spirit
Our events, new induction process, and communication channels have helped us create a strong culture at Allcare. Our sense of camaraderie has never been stronger. Whether it’s through offering support or sharing joyous moments, our team spirit and culture shine brightly.
“Helping each other across teams was a highlight. No matter the challenge, there’s always someone ready to lend a hand.”
Leadership and Compliance
The Leadership Team has focused on ensuring that our organisation is aligned in our efforts to lead with compliance. They have implemented strong processes and procedures which ensured ASES accrediatation and best practice standards. Compliance at Allcare is non-negotiable and is something that sets us apart as an industry leading provider.
Embracing Technological Innovations
Innovation has been at the forefront of our operations with new technology like Employment Hero, Brevity and Thryv significantly enhancing our workflows, reporting and communication, making everyday tasks simpler.
“The rollout of Employment Hero has been a game-changer. From accessing payslips to keeping everything in one place, it’s simplified so much.”
Looking Ahead to 2025
As we move into the new year, let’s continue building on these incredible highlights — working together, celebrating each other’s achievements, and finding joy in our journey.
Featured Stories
Allcare Achievements:
Reflections on a Remarkable 2024!
Holiday Cheer: How to Apply for Christmas Leave!
What’s On!
Applauding Excellence: Allcare Achiever, Amanda!!
Bob’s Barrel of Laughs
Get To Know
Reminder
HOLIDAY CHEER: HOW TO APPLY FOR CHRISTMAS LEAVE!
As we approach the festive season, here’s a friendly reminder to finalise your leave requests and prepare for the office closure period.
Leave Applications
• All Employees: Submit leave requests through Brevity.
• Part-time and Full-time Employees: Leave must be submitted through Swag (Employment Hero) for payment processing.
• Casual Employees: No need to submit through Swag.
Christmas Leave Deadline
If you plan to take leave over Christmas, please submit your leave NOW (by 3rd December). This ensures we can arrange coverage and minimise disruptions to client care.
Office Closure and Skeleton Staff
• The office will be closed from 23rd December 2024 to 3rd January 2025, and it will operate with skeleton staff during this time.
• Enquiries may take longer to respond to, so please email us now with any issues requiring attention to resolve before the closure.
Closure Period Processes
• The on-call process will be activated during the closure, with calls being attended to for emergency matters only
• Accounts and HR will be available via email and respond during business hours on non-public holiday days.
We wish you a great holiday season and hope you enjoy well-earned rest if you take some time off.
Thank you for all your hard work and looking after our clients with such dedication.
What’s On!
DECEMBER 2024
DECEMBER 3: INTERNATIONAL DAY OF PEOPLE WITH DISABILITY
The International Day of People with Disability (IDPwD), observed on the 3rd of December, is a significant day to promote inclusion, raise awareness about the experiences of people with disabilities, and celebrate their achievements and contributions to society..
DECEMBER 25: CHRISTMAS DAY
Christmas Day is celebrated on the 25th of December each year. It’s a public holiday and one of the most significant days on the calendar for many Australians. It marks the celebration of Christmas—a time to gather with family and friends, exchange gifts, and enjoy festive meals.
DECEMBER 26: BOXING DAY
Boxing Day in Australia is a public holiday known for the Boxing Day Test Cricket Match at the MCG, the Sydney to Hobart Yacht Race, and massive shopping sales. Many Australians spend the day relaxing, enjoying leftovers, or heading out to snag bargains. It’s a blend of sports, leisure, and post-Christmas festivities, marking a crucial part of the summer holiday season.
APPLAUDING EXCELLENCE: ALLCARE ACHIEVER, AMANDA!
This month, we’re thrilled to recognise Amanda Naaman, one of our incredible support workers, as an Allcare Achiever. Although Amanda has been with us for just five months, her dedication, warmth, and commitment to supporting others have left a lasting impression.
Amanda’s approach to her work is driven by genuine care and empathy. She takes the time to truly understand the needs and goals of the people she supports, always going the extra mile to make a positive difference in their lives.
One recent example of Amanda’s exceptional work involves helping a client who struggles to regain confidence after a challenging period. With Amanda’s guidance, encouragement, and unwavering support, the client has made tremendous progress, they now embrace new opportunities, and have achieved personal milestones they once thought were out of reach.
Amanda’s passion for empowering others and her ability to build trust and connection with those she works with make her a standout team member. Her contributions over the past five months are nothing short of inspiring, and this recognition as an Allcare Achiever is well deserved, as she is truly living the Allcare Values.
Congratulations, Amanda, and thank you for the incredible work you do. Your impact is felt daily, and we’re proud to celebrate your achievements!
If you know someone who embodies the spirit of an Allcare Achiever, we encourage you to nominate them. Your recognition and appreciation of their hard work and dedication are invaluable to us.
Please send your nomination and a description of what makes them an outstanding Allcare staff member to. Your recognition could be the
BOB’S BARREL
of Laughs
Man goes to his doctor and says: “Doc, I need your help. I’ve become addicted to Twitter (X)!”
Doctor replies, “I’m sorry, I don’t follow you.”
Get to Know JASMINE COSGRAVE
POSITION: Administration officer.
FAVOURITE MOVIE?
10 Things I Hate About You.
WHAT SUPERPOWER WOULD YOU WANT? Invisibility.
FAVOURITE HOBBIES? Binge-watchingAnime.
FAVOURITE FOODS?
A good greasy burger.
WHAT ANIMAL WOULD YOU BE?
A panda or staffy .
WHAT IS YOUR LIFE MOTTO? Treat others how you would like to be treated and always have fun!
IF YOU COULD HAVE DINNER WITH A CELEBRITY, WHO WOULD IT BE? Jensen Ackles
IF YOU WERE STRANDED ON AN ISLAND, WHO WOULD YOU WANT WITH YOU? My dogs because they barely let me leave without their permission.
IF YOU COULD BE A FICTIONAL CHARACTER, WHO WOULD IT BE? Erza Scarlet.
Reminder -
Reminder: Medication Refusal or Missed Dose!
If a participant refuses medication OR you have missed the medication, please follow the process immediately:
Call the poison hotline — 13 11 26 — state the situation and make sure you have the name of the medication refused or missed. Ask for the reference number and name of the person. Contact your Service Team Leader or on-call, add this in the incidents onto Brevity as medication refusal or medication incident, and note this in your shift note. Mark the MED chart ‘R’ for refusal or ‘M’ for missed. Your Service Team Leader will follow up .
If this process is not followed, your Service Team leader will follow up with you; however, please note that this is a serious matter and requires immediate attention.
Selfies of the week
Fun Selfie: Apex World staff, always have time for a fun selfie in PPE gear!
