香港仔坊會 - 2019-2020年報

Organisation Brief History

The Aberdeen Kai-fong Welfare Association Social Service (formerly named “Aberdeen Kai-fong Welfare Association Social Service Centre”) was founded in 1976, aiming at providing multi-farious social welfare services with some 70% of funding coming from the Social Welfare Department. Its mother agency is the Aberdeen Kai-fong Welfare Association founded in 1950 with its formal registration name as “Aberdeen Kai-fong Welfare Association Limited”. “Aberdeen Kai-fong Welfare Association” and “Aberdeen Kai-fong Welfare Association Social Service” are the marketing names we use to match with our service development as well as establish a clearer agency image under our brand reconstruction in May, 2012. By simplifying our Agency name and modernising our Agency logo, we believe that it would be easier for people to memorise and recognise.

Jockey Club Wong

Southern District Elderly

Fong Wong Wun Tei Neighbourhood

Lam

Centre

Last year was a year full of challenges and opportunities. There were 2 major events during this year. One was the social movement in 2019 and the other was the outbreak of COVID-19 pandemic in spring, 2020. Thus we needed to make flexible adjustments to our services in all aspects, which was truly arduous and challenging. Fortunately, with the devotion of all our staff, our Agency forged ahead in the face of difficulties together with volunteers, members and our service users.

Since 2013, our Agency has applied for “Special Scheme on Privately Owned Sites for Welfare Uses” under the Social Welfare Department, aiming at the expansion of our headquarters building and provision of more diversified social

Chairman of our Management Committee, Ir. CHAN Lee-shing, William JP and our Director, Ms. WAN Ngai-teck attended the “E-sport Experience Day” co-organised with Oi Kwan Volunteer Group Limited from Hong Kong Correctional Services.

Report of Chairman-cum-Director

同心抗疫

「2019冠狀病毒病」疫情爆發，令低收入 家庭、獨居或兩老同住的體弱長者等弱勢 社群的生活百上加斤。本機構轄下各服務

單位於疫情期間向社區上有需要人士提供

援助，紓緩疫情為他們帶來的影響，除了 向有需要的社羣派發熱心人士捐贈之防疫

物資，解他們燃眉之急外，各員工亦緊守

崗位，繼續為有需要人士提供急切及必需 的服務，與弱勢社群並肩同行、同心抗 疫。此外，本機構於2020年農曆新年後， 疫情爆發期間為會員、坊眾提供多項支援 服務，如轄下安老服務單位透過致電慰問 長者，緩減他們在疫情期間的焦慮及不 安，並了解他們的需要以提供協助。而非

services. After submitting the supplementary documents for the “Technical Feasibility Study” funding application to the Social Welfare Department, this application was finally approved in December 2019. In other words, our Agency is facing a major opportunity of service development for the next decade and we are full of optimistic expectations. The detailed work highlight of different services during the year is listed in the Service Report. The following is some noteworthy work that we would like to share:

Fight Against the Virus Together

Since the outbreak of COVID-19, the financial burden on low-income families, elders who live alone or with their spouses and vulnerable groups have been aggravated. During this period, all service units of our Agency provided support for the needy in the community to relieve the pandemic’s impact on them. Our Agency distributed epidemic prevention supplies donated by the generous public to the needy to cater to their pressing needs. Moreover, our committed staff continued to provide urgent and necessary services and fought against the virus side by side with the vulnerable groups. After the lunar new year of 2020, our Agency offered various support services for our members and the public, such as expressing consolation to the elderly through phone calls to ease their anxiety during the epidemic, understanding their needs and providing assistance. Moreover, non-elderly service units conducted a series of online activities to enrich children‘s and teenagers’ lives and to achieve the goal of "Suspending Classes without Suspending Learning”.

A Link between Past and Present

In accordance with AKA’s planning in land use and service development over the next decade and set up a long-term development direction, our Agency formulated the first “10-Year Planning Blueprint” (2020-2030) and the 6th “5-Year Development Plan” (2020-2025) during the year, so that our Executive Committee, staff, members and the community can have a clear picture of AKA’s service development in the coming 10 years, and make strategic planning on service tactics and resource allocation.

could know the development direction of our Agency in the next 10 years.

Sharing of Innovation and Technology

Sponsored by Innovation and Technology Fund for Application in Elderly and Rehabilitation Care under the Social Welfare Department, our Agency purchased a series of gerontechology products and equipment, to make optimal use of the advanced technologies and offer brand new services to the elderly. Meanwhile, with the generous support of the Hong Kong Jockey Club Charities Trust, our centres conducted “Jockey Club Community eHealth Care Project” to empower seniors’ self-management ability on their health. It also employed electronic technology to identify elders’ physical changes and needs, so that nurses could provide timely support. Meanwhile, our Agency is planning to establish a big data system on elderly services, which gathers information on older adult’s physical, psychological and social condition through our elderly service units. Through scientific analysis, our Agency can grasp the health status and lifestyles of seniors and provide services accordingly. Besides, our Agency signed a Letter of Intent upon the invitation of Life Supporting Technologies (LifeSTech) research group from Universidad Politécnica de Madrid in Spain, agreeing to seek partnership and conduct research in the name of “Active and Healthy Ageing Project (ACTIVAGE)” under the European Union. This agreement was based on the common

dedication of both sides to develop technology that improves the quality of seniors’ lives. The signing ceremony was held on 18th November, 2019 with the aspiration that the R&D achievements can benefit elderly services and future development of our Agency.

Regarding integrated children and youth services, our JCISC adopted robots as a means to develop support services for children with special needs. Through interaction and communication with robots, children’s emotion management and concentration can be enhanced, benefiting their personal growth, strengthening family support and promoting community education.

長者以虛擬實境裝置觀賞風景。

The elderly experienced sceneries with VR devices.

“Best Neighbour · Walk Together” Community Housing Project

To respond to the housing and living needs of families living in subdivided units and public housing applicants, our Agency launched the “Best Neighbour ‧ Walk Together” Community Housing Project in 16 private housing units at World Fair Court, Pok Fu Lam. This Project was under the “Community Housing Movement” co-organised by the Hong Kong Council of Social Service and our Agency, sponsored by the Community Chest of Hong Kong and supported by the Chinachem Group. The units allowed 24

households living in unpleasant environments with urgent needs to move in, with a rent lower than the market price. This Project has run for 2 years and began to yield positive results. Moreover, families living in Community Housing organised a volunteer team to visit the elders and families of subdivided units in the district, making contribution to society and accumulating social capital.

Awards and Achievements

Other than initiating new plans, our Agency also received several awards during the year. As for social service, our “Person with Dementia, Frail Elder and Caregiver Companion Project” won the gold award in the non-theme category in “2019 Best Practice Awards in Social Welfare” held by Hong Kong Council of Social Service. As for social responsibility, our 7 service units participated in this Charter all received Platinum Award presented by the Environment Bureau for our commitment towards the “Charter on External Lighting”, in minimising light nuisance and energy wastage. In terms of occupational safety and health, our Agency signed the “Mental Health Workplace Charter” during the year and attained the title of “Mental Health Friendly Organisation” in January, 2020 by the Department of Health for promoting a mental health-friendly workplace.

年度內將「整筆撥款儲備」約1%用作服務 及發展；另外約1.2%用作員工薪酬及福利 儲備，當中亦包括員工專業發展用途；餘 下約97.8%會作為機構基本儲備。在未來日

子裏，本機構會定時檢視儲備之運用及規 劃情況，俾能持續提供優質服務及善用儲

Utilising the Reserve

With the ongoing development of our Agency’s services, the number of transactions paid by physical cheques has increased gradually. During the year, our Agency allocated internal resources to hire United Technologies (Int’l) Limited to establish an electronic payment system, so as to increase the efficiency of handling payments. Therefore, the overall administrative efficiency can be enhanced. This Project was estimated to be rolled out on a trial basis in the second quarter of 2020. Meanwhile, our Agency has embarked on establishing an online fundraising system for the convenience of donors. Through this system, our Agency hopes to better support various payment methods and to keep abreast with times.

In accordance with the Best Practice Manual initiated by the Social Welfare Department since 2014, our Management Committee have discussion on this topic every year and adopted the resolution unanimously on the allocation of the “Lump Sum Grant Reserve” during the 2019/2020 year as follows: 1% for services and development need; 1.2% for staff remuneration and welfare (including staff development); and the residual 97.8% for contingency. There will be regular reviews on the utilisation and planning of our reserve to sustain quality services and sound management. Moreover, our staff and service users are welcomed to voice out their views, concerns, suggestions and questions on this aspect by emailing LSG@aka.org.hk.

Connecting with Hearts

We would like to take this opportunity to express our heartfelt gratitude to the Government and non-government bodies, schools and associations, our corporate partners and funders, our volunteers, members and staff, and the general public for their generous support and active participation in our effort to contribute to society. Thanks to them, our Agency managed to provide diversified services at a time of challenges and opportunities. Meanwhile, we will unite all our staff and formulate a long-term development blueprint of our Agency so that the public will have a better picture of our development direction and together, build a sustainable community.

Kei-chungdistributedmaskstothedisadvantaged elderly.

Since 1982, our Agency has been setting annual themes in concordance with social needs and Agency development at the time. Each service unit then provides and aligns services with the specific theme, meeting the desired objectives. For 2017-2019, our Agency set “Cross-generation Harmony

A Happy Community” as the annual theme, to promote the message of “Respect

Annual Theme Activities and Services during the COVID-19 Pandemic

電話慰問

疫情初發，坊間對此病毒認識不多，不同 的消息及五花八門的防疫資訊於坊間流 傳，長者容易感到困惑甚至遭受誤導。加 上各中心因配合政府防疫措施暫停對外開 放，致使坊眾無法親身尋求協助。因此， 本機構屬下安老服務及家居支援服務於 2020年2至3月期間透過電話形式，聯絡中 心會員、義工、個案、護老者及導師共 11,854人次，了解他們於疫情期間的近況 及需要，並介紹正確防疫知識，藉此表達 關懷和進行社區防疫教育。其中，南區長 者綜合服務處的員工更針對部份有需要護 老者及認知障礙症長者，以電話方式提供 主題式的訓練，紓減護老者的照顧壓力及 提供認知訓練予長者。

and Inclusion”. For 2019 to 2020, the same theme was adopted to continuously promote intergenerational integration. A series of activities were organised by 5 service units under our Agency, including “Intergeneration Creativity in Cooking”, “Age and Cooperation without Boundary”, “Intergeneration Gathering with Joy”, “Friendship Beyond Generations - Cohesion Group” and “High Tea Together”. Through 4 essential factors- “Sincerity”, “Listening”, “Caring” and “Acceptance”, social solidarity and mutual respect among people of different age scan be achieved. A volunteer programme, “Take a Step and Pay Visits Together” was planned on March 21st 2020 in the Southern District. Participants of all ages from this year’s theme activities were arranged to make gifts together and pay visits to the underprivileged in the neighbourhood, to advocate the concept of “Cross-generation Harmony A Happy Community” and social inclusion. Unfortunately, due to the outbreak of COVID-19, all annual theme activities were cancelled. Instead, our staff worked together to cope with the unprecedented crisis and collaborated with local organisations and community members who were enthusiastic to support the vulnerable groups. The following is the digest of effective services provided by our Agency during this period.

Expressing Consolation through Phone Calls

Not long after the outbreak of the epidemic, the public still had little knowledge about the virus. Rumours and prevention guidelines from different sources were spreading, and many elderly were puzzled and even misled. In addition, many service centres were closed in accordance with government’s prevention measures, those needed help were not able to seek support in person. Therefore, the Elderly and Home Support Services of our Agency contacted 11,854 person-frequencies from February to March, 2020, including members of our centres, volunteers, case clients, carers and tutors, to check on their welfare, to understand their needs during the pandemic as well as to introduce proper guidelines on disease prevention. Knowing the special needs of elderly with dementia and needy carers, staff of our Southern

District Integrated Elderly Service Centre offered thematic trainings on phone to relieve carers’ stress and provide elders with cognitive training.

Besides, our Agency was concerned about students with special needs. Our Jockey Club Integrated Service Centre (JCISC) tailored learning kits for these students and delivered the kits to their home. Social workers followed up their study progress afterwards. The leaning kit included paint-by-numbers sets, air-dry clay packs, worksheets on matching and maze games, etc., enabling students to learn in a fun way and get adequate training during school suspension. 24 children with special needs were benefited in this programme.

Thorough Household Cleaning and Disinfection Service

During the pandemic, it was crucial to maintain a hygiene household environment. Yet frail elders and elders who live alone are not able to clean their household by themselves. Besides, purchasing cleaning products also further worsened the financial burden on underprivileged families. Considering the above factors, our Agency partnered with Kinto Company Limited to promote “Clean Our Home Disinfect from the South” project with support from the Hong Kong Jockey Club Charities Trust Covid-19 Emergency Fund, providing thorough household cleaning services for grassroots elderly and families.

Kinto Company Limited also agreed to hire young and middle-aged people who had lost their jobs during the pandemic. Through this Project, elderly and low-income families could have their homes cleaned and disinfected, ensuring a hygienic living condition; our partner could get the human resources they needed; while our Employment Services could help their service users get new jobs. This undoubtedly contributed to a triple-win situation.

有需要家庭及長者在邱騰華局長 GBS, JP 手中接過防疫

包。

Families and elderly in need received caring packs from Mr. YAU Tang-wah, Edward, GBS, JP.

有需要人士，與我們携手抗疫。本機構在

收到各界捐贈之防疫物品後製作成防疫 包，再安排義工及員工在安全情況下到戶 探訪，除了派發防疫物資外，亦希望透過 親身接觸，讓有需要人士重新感受到社區 關懷。本機構於2020年3月3日便動員33

Distribution of Epidemic Prevention Supplies and Home Visits

The unpredictable pandemic sent the city into chaos and confusion, leading to shortage and soaring prices of epidemic prevention supplies which underprivileged people could not afford. What’s more, social restriction measures greatly reduced communication among people. Mood disorders might occur to some of them. There was a silver lining – many local organisations and community members were eager to help. They generously donated supplies to our Agency; we then packed them into care packs, and mobilised staff and volunteers to deliver to residents in the district. Besides distributing supplies, the visits were of vital importance to the needy as they allowed face-to-face communication and interaction. On March 3rd 2020, 33 volunteers visited 32 needy elderly and grassroots families in Wah Fu Estate. Mr. Yau Tang-wah, Edward, GBS, JP, Secretary for Commerce and Economic Development, also joined the visits and expressed his concern to these elders and families.

During the pandemic, our Home Support Services Team maintained its home services on a limited scale, and distributed epidemic prevention supplies to the elderly during home visits.

Report

長者以外，一些匱乏家庭在疫情下之困苦 生活亦不容忽視。因此，社區中心於2020 年3月期間進行「『抗疫．給力』福袋快 遞」活動，與南區之地產公司合作，由其 代派領取防疫福袋之信件予劏房及板間房 家庭。在他們領取防疫福袋時，中心亦按 其需要推介合適活動及社區資源。另中心

The Service Team made care packages from masks donated by Lions Clubs International District 303 (Hong Kong & Macau, China) and prevention supplies sponsored by the Hong Kong Jockey Club Charities Trust. The packages were then distributed to 1,900 older adults and service users. Our Service Team, together with Chinese and Western medicine practitioners from the “Capering Solistic Medical Alliance” Volunteer Action, paid visits to 42 elderly households who lived alone or with a spouse, distributing care packages and introducing guidelines on disease prevention to them.

Besides elderly, COVID-19 also made lives of disadvantaged families harder. Therefore, our Community Centre co-organised “Fight against the Virus with Strength – Lucky Care Packages Delivery” with real estate companies in the Southern District. The companies delivered letters to families living in subdivided units and cubicle apartments, inviting them to visit our Community Centre for free “Lucky Care Packages”. When the families came to visit, our Community Centre introduced activities and community resources to them. Staff from our Centre also delivered “Lucky Care Packages” to those resided in squatter settlements in Wong Chuk Hang, to understand their needs and to show our care. A total of 200 needy families benefited from this activity.

Online Services during COVID-19 Pandemic

To minimize risks of virus infection and spreading in the local community caused by crowd gatherings during the COVID-19 pandemic, all face-to-face classes and school activities were suspended in kindergartens, primary and secondary schools, and so did non-emergency services and activities provided by different service units. To stay in touch with the children and teenage members during this period and help them make good use of their time, our JCISC and Community Centre launched a series of online services including "Suspending Classes without Suspending Learning – Fun Learning at Home”, “Fight Against the Virus and Boredom – Movie Friday”, “Stay Indoor and Keep Learning” and “Tutorial Battle”, equipping students with various skills and making them sharper in mind.

Moreover, our JCISC and Community Centre also conducted “Zentangle Tutorial” and “Chinese Medicine Practitioners Online Inquiry Services”, focusing on residents’ physical and mental wellness during the pandemic and keeping contact with them. Feedback was positive. Participants even gave suggestions on the themes, responded to the hashtag activities and uploaded selfies. These activities benefited 11,000 participant-frequencies, and would continue to be promoted until the centres reopened.

Our Agency sent herbal tea to the staff responsible for home services every week in order to express our sincere gratitude towards them.

Caring for Staff

The long battle against the pandemic was stressful and exhausting. Yet every member of our staff remained committed to their positions, especially our frontline staff including care workers and health care assistants who had to provide urgent and necessary home services to frail elders and carers. They were not intimidated by the hardships and remained professional even during the most critical time. They truly deserved our admiration. As a responsible agency, we always put staff and service users’ wellbeing first. Therefore, our Agency secured supplies of protective and preventive equipment such as face masks, isolation gowns, goggles, rubbing alcohol and hand sanitizers through different channels, to ensure our frontline personnel would work in a safe environment. To express our sincere gratitude towards our staff, our Agency sent fruits and herbal tea to the staff responsible for home services every week, which strongly boosted their morale. Although the pandemic still shows no sign of abating, our Agency’s staff will stand fast at their posts and join hands with the public in this combat against the epidemic.

The elderly services of our Agency mainly comprise 6 service units, namely, Jockey Club Wong Chi Keung District Elderly Community Centre (JCDECC), Southern District Elderly Community Centre (SDECC), Fong Wong Wun Tei Neighbourhood Elderly Centre (FWWTNEC), Lam Yingwah Neighbourhood Elderly Centre (LYWNEC), Wah Kwai Day Care Centre for the Elderly (WKDCC), and Southern District Integrated Elderly Service Centre (SDIESC). These elderly centres all work to provide “Community Care”, serving elders aged 60 or above, their carers and relatives as well as community members in the Southern District.

Elderly Services and Project Development

購置樂齡科技產品及推展相關

服務

本機構轄下安老服務及家居支援服務單位 於年內獲社會福利署樂齡及康復創科應用 基金撥款資助，購置樂齡科技器材設施， 當中包括：「地面互動投影機」、「社交 機械人」、「虛擬實境互動單車」、「射 頻識別防遊走系統」及「VR訓練系統」 等。各服務單位將新購置的樂齡科技產品 應用於日常訓練和活動，例如與懲教署愛 羣義工團協辦的「電玩體驗同樂日」、與 漁光網絡互助社合辦的「漁光大笪地」嘉

Purchase Gerontechnology Products and Promote Relevant Services

Sponsored by Innovation and Technology Fund for Application in Elderly and Rehabilitation Care under the Social Welfare Department, our Elderly Services and Home Support Services purchased a series of gerontechnology equipment. Among them were “Interactive Ground Projector”, “Social Robots”, “Virtual Reality Interactive Bike”, “RFID Lost Prevention System” and “VR Training Programme”. Service units applied these products to daily training and activities, such as “E-sport Experience Day” co-organised with Oi Kwan Volunteer Group Limited from Hong Kong Correctional Services, “Yue Kwong Gala Point Carnival” co-organised with Yue Kwong Mutual Help Network and AKA Elderly Service Volunteer Group Committee’s volunteer training. Many participants tried out gerontechnology at the events, experiencing its convenience and advantages. These events not only motivated the older adults to exercise more and self-train their cognitive ability, but also encouraged them to better utilize these gerontechnology products.

97項健康活動，包括物理治療運動、中醫 講座、音樂治療及素食體驗等，活動兼顧 參加者的身心靈健康，惠及2,768人次。參 加者藉此計劃學習健康知識，並建立健康 生活模式。全年各人每週平均使用「電子 健康站」3.8次，包括測量血壓和血糖等健

Jockey Club Community eHealth Care Project

“Jockey Club Community eHealth Care Project”, sponsored by the Hong Kong Jockey Club Charities Trust, has entered its third year of operation. Through digital technology and innovative services, this Project aimed at empowering seniors’ self-management ability on their health. Moreover, through remote nursing service and big data analysis, the Project hoped to gain a more comprehensive understanding of elders’ health in Hong Kong, a vital step in bettering elderly service.

Our 4 DECCs and NECs and more than 263 elderly members participated in the Project. During the year, our Agency organised 97 wellness workshops and seminars, including physiotherapy, Chinese medicine seminar, music therapy and vegetarian experience, nourishing elders’ physical and mental wellbeing; a total of 2,768 person-frequencies were served. Participants acquired practical knowledge on wellness and started living a healthy lifestyle. Average usage, such as blood glucose tests and blood pressure measurements, of the “eHealth Station” for each person was 3.8 times per week, an increase compared to last year’s record of 3.2 times, indicating that participants have gradually adopted a habit of regular health checkups. In light of the positive outcome, our Agency was granted a sponsorship from the Hong Kong Jockey Club Charities Trust for Phase 2 of the Project, from February 2020 to July 2022.

中醫師就長者的痛症給予建議。

Chinese medicine practitioners madesuggestions on managing elderly’s pain.

善措施」，並設網頁及投票平台，讓參與 計劃的長者和社區人士選出最喜歡的5項長 者友善措施，共554人次參與投票。小組於 2020年1月舉辦分享會，向社區跨界別持 份者分享小組10年來的工作重點。當日有區 議員、政府官員、公營機構管理層、社區領

Southern Age-friendly and Safe City Scheme – Harvest of a Decade

Established in 2009 by JCDECC and 10 elderly service units in the Southern District, the “Southern Age-friendly and Safe City Working Group” and its 80 elderly members have been advocating the concept of “Age-friendly Cities” promoted by the World Health Organisation in the district.

In celebration of its 10th anniversary, the Group looked back on the past topics, from which 15 “Age-friendly Measures that are Most Welcomed by the Southern Seniors in the Past 10 Years” were selected. The Group then set up an online poll for Southern seniors and participants to vote for 5 of their favourite measures, with a total of 554 person-frequencies responded. In the sharing session held in January 2020, the Group summarised their work highlights over the past decade to the stakeholders from various sectors. There were 203 participants in total, amongst whom were Southern District Councillors, government officials, management staff of public institutions, community leaders, 18 representatives from age-friendly companies or groups, and community members of different generations.

I’ve been living in Wah Fu Estate for over 50 years and I have lots of fond memories. I am happy as a clam every time I guide a tour, since what I say is valued. I feel appreciated and affirmed and the tours have added so much fun and joy to my life.

FUNG,

guide of “Talent Hub”

Person with Dementia, Frail Elders and Caregiver Companion Project — “Talent Hub” Guided Tour

Funded by the generous Fu Tak Iam Foundation Limited and Ho Cheung Shuk Yuen Charitable Foundation, our SDIESC launched the “Person with Dementia, Frail Elders and Caregiver Companion Project'', providing day care service for Southern elderly aged over 50, filling the service gap where subvented services left out. With the Project’s comprehensive support service and diversified social activities, frail older adults improved their health management ability and expanded their social network. Up to 97% of carers agreed that the Project alleviated their pressure and was responsive to frail elders’ needs.

“Talent Hub” of the Project was formed by elders with mild cognitive impairments and aimed at establishing a platform to showcase their talents. One of their featured activities was the Wah Fu Estate Guided Tour. “Talent Hub” members shared the

Elderly Services and Project Development

oral history of Wah Fu Estate, not only preserving community history, but also unleashing elders’ potential. Since 2019, more than 10 elders became Tour Ambassadors after training and guided 8 tours since, with over 200 attendees from local universities, social enterprises and exchange groups from Spain, Philippines, Macau, etc.

The “Intergeneration Trips” really broadened my eyesight. I got to know more about what the young generation are into and what they are capable of. This experience has enhanced our mutual understanding and appreciation.

senior student of CAKA Elder Academy

The courses of CAKA Elder Academy gave me a chance to learn with the seniors, their wisdom and kindness inspired me a lot.

young student of CAKA Elder Academy

Elder Academy

With sponsorship from the Elder Academy Development Foundation, our JCDECC and LYWNEC co-organised 4 Elder Academies with Pui Tak Canossian College, Aberdeen St. Peter’s Catholic Primary School, Aberdeen Baptist Lui Ming Choi College and Hong Kong True Light College. These 4 Academies included the CAKA Elder Academy, the Joyful Dawn Elder Academy, the Happy Ageing Academy and the Applied Learning Elder Academy. Through diversified classes and activities, the academies built an interactive platform to foster intergenerational learning, communication and appreciation as well as to promote the “Active Ageing” spirit. Throughout the year, the 4 academies provided intergeneration services and organised an “Inter-generation Trip”, along with 16 other courses and activities including “Imaging Southern District”, “Be Happy and Carefree” and “DIY Skincare Products”. Highlight of this year's effort was the STEAM courses (Science, Technology, Engineering, Arts and

Mathematics), including “How to Take Good-Tasting Shots”, “QR Tour around the Community” and “AI Robots”, attracting 1,047 participant-frequencies.

In order to improve the operation effectiveness and quality of courses, CAKA Elder Academy set up an “Elder Academy Management Committee” and held meetings twice a year. The elderly members participated in planning, implementation and evaluation of courses from their perspective as users, which enabled them to live an active and happy life in their twilight years.

275位來自地區組織和物業管理公司的前線 物業管理人員提供25次訓練。此外，本機 構獲社會福利署中西南及離島區福利辦事

Needy Carer Service

Our Agency is dedicated to supporting carers in need. During the year, we provided 20 carer support groups, 84 training activities and 731 carer support services to 308 carers, including respite care and patient escort service, to reduce the pressure of carers and assist them in building a support network.

Our 4 DECCs and NECs joined the “Support for Carers Project” under Social Welfare Department and collaborated with 4 property management companies of the public rental housing and private estates in Southern District. The elderly centres offered training to security guards, introducing them to carers’ needs, characteristics of dementia patients and relevant community resources. To enhance stakeholders’ knowledge on carers’ support service and encourage early identification of needy carers, our Agency conducted 25 training workshops for 275 security guards during the year. With support from Central, Western, Southern and Islands District Social Welfare Office, our Agency promoted “Carers Community Building Project” and “Cognitive Training Programmes for the Elders”, introducing gerontechnology, eco-burial, horticultural therapy, meditation practice and community education. These activities introduced new elderly care skills to carers, while catering to their psychosocial wellbeing.

guards

confident in identifying needy carers in

After my husband was diagnosed with dementia, he slept all day and nothing interested him anymore. After participating in the Scheme, he was encouraged to take part in various activities and training arranged by the social workers. Now he is in good spirits. Thanks to the Scheme, he has returned to his old self!

Ms. WAN,

The elderly enjoyed participating in self-care

Dementia Community Support Scheme

Our 2 DECCs implemented this Scheme since May, 2019, supporting patients with mild and/or moderate cognitive impairment and their carers; so as to improve the patients’ cognitive and self-management ability and to enhance carers’ stress management and nursing skills. To motivate patients with low incentives, the Scheme arranged buses and volunteers to escort patients in exploring community facilities and resources. The Scheme provided approximately 3,370 hours of training to 92 patients during the year.

I used to call the ambulance every time I felt unwell. After joining the Project, I realised the way I took my medicines had been wrong all the time. The pharmacist and social workers taught me how to take the pills properly, and I became stronger physically and I seldom go to the hospital now.

Medication Management Project for Elders

Since 2015, the Department of Pharmacology and Pharmacy, HKU Li Ka Shing Faculty of Medicine has been sponsoring our SDECC in launching the “Medication Management Project for Elders”. Transdisciplinary professionals paid home visits to singleton elders or elderly couples with chronic illness and gave advice on proper medication management, benefiting 172 elders in total. Pharmacists’ advices and observation were also delivered to elders’ doctors at follow-up appointments, so that doctors were able to give more precise treatment suggestions. The Scheme’s social workers assisted the elders in purchasing auxiliary products for medication and escorted them to medical appointments to better communicate their needs to doctors. Moreover, the Project was included by the Department of Pharmacology and Pharmacy as part of its curriculum, where students were encouraged to apply their classroom knowledge to service work through offering door-to-door support to needy seniors.

Pharmacists and social workers assisted the elderly in managing their medicines.

Grandma TSE, participant of the Medication Management Project for Elders

學生透過計劃學習與長者相處。

Students learned how to better communicate with elderly through this Project.

My mother suffered from a stroke again 3 years ago, which damaged her cerebral vascular and further impaired her language ability and memory. She could only talk gibberish and felt very embarrassed about it. She became reluctant to speak eventually and shut herself off. After discharging from the hospital, we joined AKA’s Integrated Discharge Support Programme and Stroke Rehabilitation Service for the Elders referred by the hospital social workers, to help rebuild her confidence.

One year later, my mother was sent to AKA’s WKDCC, where they designed an individualised speech therapy plan for her on a weekly basis. She gradually made progress and could put some words among the gibberish to be understood. Since then she has become more cheerful and outgoing. We all felt a sense of relief.

服務使用者女兒

Ms. MOK, daughter of a service user

Occupational Therapy and Carer Meeting

With the goal of “Community Care”, WKDCC offers day care and rehabilitation services for frail elders to reduce the burden on carers. Through various kinds of social activities, older adults not only maintain physical and mental wellness, but also enhance their social skills. Eventually they can stay happy and active in the community.

WKDCC organised an “WhatsApp Care” group, where occupational therapists offered cognitive training activities to slow down the seniors’ decline. Besides, the staff wrote comments and sent photos of the activities to participants’ families via Whatsapp to keep them updated about the elders’ performance. Meanwhile, family members could reflect their opinions anytime so that both sides could communicate effectively. 25 elders participated in the activities and 23 family members were in the Whatsapp group, in which 532 messages were recorded.

Counselling Service

Elderly service units of our Agency provide elders in need and their families with counselling service through interviews, home visits, telephone contact, group activities, etc. During the counselling process, elders are assisted to solve their problems with greater confidence and enhanced ability, and have their family relationship improved. During this year, our elderly service units handled 1,024 cases in total and conducted 181 health and home care assessments. Among the cases, 230 achieved the treatment goals with a turnover rate of 22.5%. The statistics on case category are shown in the pie chart below:

Care Problems 914

Carer Support Problems 70

Emotional Problems 21

Bereavement Problems 7

Housing Problems 5

Social Problems 3

Family Problems 1

Other Problems 3

Therapeutic Group Work

In order to support elders with special needs and to satisfy counselling needs of each individual, our 2 DECCs held 10 therapeutic groups during the year, including “Looking Back to the Good Old Days Reminiscence Therapeutic Group”, “To Thank, To Apologize, To Love and To Bid Farewell”, “Spirit Animal Therapeutic Group”, “Nourish Your Mind, Body and Soul with Arts Stroke Survivors Expressive Art-based Therapeutic Group”, benefiting 392 elder-frequencies. Through these therapeutic groups, we assisted the elders to establish a mutual support network, improve their self-confidence and self-management abilities, enabling them to lead a more positive and active life.

In the coming year, our elderly services will continue to serve the elderly based on emerging individual needs and our emphasis on “Community Care”. During the COVID-19 pandemic, we will also utilize information technology in meeting elders’ needs concerning their body, mind and soul. Besides, we will work in line with the Government’s Policy Address and Budget to run the “Dementia Community Support Scheme”. We will support elderly with dementia with the community development approach and integrated service mode. We will also cooperate with other elderly units in the district to run “District Collaboration Project”; and further develop the “Jockey Club Age-friendly City Project” and “Southern Age-friendly and Safe City Scheme” sponsored by the Hong Kong Jockey Club Charities Trust. Supported by the Innovation and Technology Fund for Application in Elderly and Rehabilitation Care, our 4 subsidiary elderly centres have purchased training equipment, which will be utilised to provide advanced, innovative and diversified health training for seniors.

人士及有特別需要的家庭提供社區照顧及家居支援服務，使他們能有尊 嚴地在熟悉的社區中繼續生活，同時得到適切的照顧及關懷，達致「居

The home support services of our Agency include Integrated Discharge Support Programme for Elderly Patients (IDSP), Integrated Home Care Services (IHCS), Enhanced Home and Community Care Services for the Elders (EHCCS), Pilot Scheme on Home Care and Support for Elderly Persons with Mild Impairment, and the Pilot Scheme on Community Care Service Voucher for the Elderly (CCSV). The services aim at providing community care and home support services for elders, people with disabilities and needy families, so that they can stay in their own community with dignity and be properly taken care of, achieving the target of “Ageing in Place”. Besides, our service teams provide regular supporting service according to the needs of the carers, in order to reduce their caring pressure. We also utilise community resources by partnering with corporations and volunteers, which rejuvenate our services, benefiting our service users and carers.

Thanks to the case manager and health care assistants, they knew my father’s situation well. They reminded us points to note in his daily care and hospital visits. They also shared with us their professional knowledge in nursing and opinions in long-term elderly care. Due to the pandemic, they made special arrangements for us, such as providing extended services and making referrals. The care workers listened to my father’s physical and psychological needs with great patience, encouraged him and communicated with us regularly. Their advice on my father’s daily exercise was particularly helpful to his health. The meal delivery service offered by the Service Team was a great relief to carers’ burden. The staff are very punctual and polite.

Integrated Discharge Support Programme for Elderly Patients (IDSP)

Since 2012, our Agency has successfully bid for the captioned programme sponsored by the Hospital Authority in collaboration with the hospitals of the Hong Kong West Cluster. With multi-professional collaboration from physiotherapists, occupational therapists and social workers, it is hoped that we would provide well-planned and timely support services for elderly patients newly discharged from hospitals, so that they would recover in the community and avoid re-admissions. Through nursing, rehabilitation, homemaking, escort, elder sitter services, etc, IDSP not only responds to the needs of the discharged elderly patients, but also improves carers’ skills and confidence in their daily care.

To minimize the risk of virus spreading in the community, many hospitals had reduced unnecessary referrals over the past year under the epidemic. In the past year, our IDSP served 663 discharged elderly cases and provided 1,599 times of carer training. The former was slightly lower than the performance indicators of Hospital Authority by 4% and the latter was higher than that by 60%. Overall satisfaction rate of service reached 99%.

During the epidemic, our Agency continued to provide rehabilitation exercise training for discharged elderly patient in need.

Home Support Services and Project

With the aim of rendering more diversified services to the users, we recruited volunteers with professional qualifications. Pharmacists, nutritionists and volunteers with a certificate in Electronic Engineering were arranged to provide needy elderly with medicine monitoring and management consultation, recommendations on diet including recipes and household electricity safety inspection respectively.

am really grateful for being a user for IHCS Team 1and 2. All staff in the team, especially Ms. Kwok, cared for me and provided support wholeheartedly.

LI, service user

Integrated Home Care Services (IHCS)

IHCS provides home care, nursing and rehabilitation services for frail elders, persons with disability and needy families to support their daily needs, so that service users can stay in their own community, actualising the idea of “Ageing with a Sense of Belonging” and “Continuous Care”. This year, our IHCS served 500 cases. Services provided include basic personal care such as blood pressure measurement, blood glucose testing, monitoring of medicine taking, bathing, meal delivery; and nursing care such as caring for foley catheter and nasogastric tube, home cleaning and carer support. A total of 125,025 person-times were served and 113,684 direct-to-home meals were delivered.

I have been using EHCCS service for over 2 years now. Since my wife is always busy with work, I spend most of my time at home alone. But my fall last year has greatly affected my mobility and independence, which I felt particularly discouraged about. Thanks to AKA, their meal delivery and escort services not only took care of my daily needs but also significantly alleviated my wife’s stress on caregiving. This is a relief to both of us. What’s more, the Service Team also arranged rehabilitative exercises for me. The care workers provided direct-to-home guidance and accompanied me until I finished my exercise routine. Thanks to their effort, my mobility is recovering day by day.

Enhanced Home and Community Care Services for the Elders (EHCCS)

Our Agency has provided EHCCS since 2001, serving around 200 cases annually. Our service users are frail elders with moderate and severe level of impairment, which make them dependent on others for their everyday activities to different extents. Many are diagnosed with multiple illnesses and are on several medications, compromising their social life and psychological health. In addition, carers and families of these elderly are also under great pressure as their knowledge on elderly care and disease management is inadequate. In response to the needs of elders and their carers, our Service Team of physiotherapists, occupational therapists, nurses, social workers, speech therapist and frontline care workers designs individual

Grandpa CHAN, service user

Elderly’s memory was trained through cognitive activities.

care plan for each elder, providing them with nursing service, rehabilitative training, assessment and training on occupational therapy. They also offer training programmes and stress relief activities such as emotional support for the carers. A total of 13,516 hours of direct-to-home nursing services was recorded, including simple nursing care, personal care, special care, care for elders with dementia, rehabilitation and speech therapy services.

Pilot Scheme on Home Care and Support for Elderly Persons with Mild Impairment Sponsored by the Community Care Fund (CCF) and administered by the Social Welfare Department, our Agency launched the Pilot Scheme on Home Care and Support for Elderly Persons with Mild Impairment since December, 2017. The Scheme provides home care and support services, including meal delivery, escort, home cleaning and purchase of daily necessities, to low-income elderly persons with mild impairment. It offers an alternative for elders who are on the waitlist for Integrated Home Care Services (Ordinary Cases), so that elderly eligible can receive services with subsidies from the CCF determined by their household income level, achieving the goal of “Ageing in Place”. 38 elders were benefited in the Scheme and 1,301 times of home care services were provided during the year.

長者進行認知活動有助訓練記憶力。

作人員。

My mum was diagnosed with dementia several months ago. She couldn’t find her way home nor recognise her room. Upon learning of my mum’s situation, a nurse from “Leisure World” gave us suggestions on improving her cognitive function; she also arranged an occupational therapist for a home-based assessment, equipping us with knowledge on anti-wandering and cognitive training. Their service has greatly reduced our anxiety. I want to express my sincere gratitude to all the staff.

Ms. LI, daughter of service user

Pilot Scheme on Community Care Service Voucher for the Elderly (CCSV) (Second Phase)— “Leisure World”

Commissioned by the Social Welfare Department, the Second Phase of the CCSV, namely “Leisure World”, was commenced in October, 2016, providing community services in a home-based or day care centre mode for the elderly who are on the waitlist of Subsidised Long Term Care Services. Services include rehabilitation exercise, nursing service, homemaking service, home care services, home-based training for carers, respite services, etc. The Scheme is in line with Government’s “Ageing in Place” policy, so that elders can stay in their community with dignity and receive proper care. 33 moderate and severe impairment cases were served this year. During the year, the Scheme organised a series of group activities including “Garden Tour”, “Zentangle with Fun”, “Exercise and Pain Management” and “Reality Orientation”, to alleviate participants’ anxiety and depression, enhance their concentration and self-care ability and delay their cognitive decline. A total of 37 frail elders participated in these activities.

To alleviate the stress faced by carers, our Service Teams provided 630 hours of training to carers during the year, among which 400 hours were administered to carers of elders with dementia. In addition, emotional and personal support, trainings to enhance their knowledge and skills on elderly care and stress relief programmes were conducted to cater to carers’ needs.

Emotional and Personal Support

Carers are under tremendous pressure from taking care of frail elders or those with dementia. Our Service Teams of multidisciplinary professionals work to provide comprehensive support for them. During the year, our social workers made over 7,621 phone calls and 7,457 direct-to-home services to the needy carers, offering counselling service and advices on respite and day-care services. The goal was to improve carers’ caregiving skills, build on their carer capacity and to promote their psychological wellbeing. Our nurses, physiotherapists and occupational therapists also assisted carers in ordering elderly care/rehabilitation products, borrowing rehab equipment and repairing wheelchairs, providing 2,333 times of service.

Nurse explained the symptoms and precautions of stroke and hypertension.

Training on Caregiving Knowledge and Techniques

To enhance carers’ knowledge and skills in caregiving and help them put into practice, our nurses evaluated the elderly through regular home visits to determine their strengths and needs. Then they advised carers on drug management, food nutrition, techniques of insulin injection and chronic disease management.

Our physiotherapists and occupational therapists adopted household and gerontechnology products as treatment tools in reality orientation programmes, to improve cognitive functioning in elderly with dementia. Besides, they advised on home modification to minimise household risks, instructed techniques on lifting and transferring elderly safely, suggested proper use of rehabilitation equipment/devices and shared tips on pain relief. As for speech therapists, they offered trainings on food preparation and oral-motor exercises, so that carers could feed and care for elderly safely at home. 124 hours of speech therapy training were provided to 221 carers in total.

60 人

Stress Relief Service

領認知障礙症長者、體弱長者及護老者進 行五感刺激訓練和靜觀體驗，共58人次出

To encourage carers to participate in community activities during holidays, our Service Teams organised “Day Respite at Holidays” events to help them relax, alleviate their stress and share their experience with fellow carers. During the year, our Service Teams organised 3 events on Dragon Boat Festival, Mid-autumn Festival and Christmas respectively. Through these events, physiotherapists and occupational therapists imparted knowledge on rehabilitation exercises and cognitive training skills. Social workers arranged thematic games, handcrafting and food sharing activities to help participants immerse in the festive atmosphere. The programme served 60 participants in total and received positive responses. Our Service Teams also organised a 4-week “Rehabilitation & Relaxation Training Group” with the theme of “Diversified Training”. Led by an multidisciplinary paramedical team, elders with dementia, frail elders and carers participated in five-sense stimulation and meditation training, with 58 participant-frequencies recorded.

Our Service Teams not only provide home care service, but also cooperate with other organisations to utilise community resources and advocate volunteerism, establishing mutual help networks in the community. This year, our Service Teams collaborated with several corporations, bringing in new initiatives to our service, including:

女童軍在「童心關愛‧樂在社區」2019活動中與長者互相

交流問好。 Brownies exchanged greetings with the elderly in “Caring Girl Guides in Southern Community” 2019.

Caring Girl Guides in Southern Community 2019

Southern District Association of The Hong Kong Girl Guides Association, in collaboration with our Community Centre and Service Teams, organised “Caring Girl Guides in Southern Community 2019” on 8th December, 2019. This activity was sponsored by German Pool (Hong Kong) Limited and Sa Sa International Holdings Limited. The Southern District Association of the Hong Kong Girl Guides Association arranged a series of activities including singing and dancing performance, health seminar and lucky draw. Oat and pearl rice packages donated by generous community members were distributed to 112 elderly CSSA recipients and singleton elderly, tenants of subdivided units and single-parent families. The activities were full of so much love and care that the elders and grassroot families all spent a joyful weekend together.

Lunar New Year Reunion Dinner

The annual “Lunar New Year Reunion Dinner” was held on 12 th January, 2020 with the generous financial support from the Chairman of our Fund-raising Committee, Mr. SZE Chun-lee and several other Vice-chairmen, including Permanent President Ir. CHAN Lee-shing, William, JP, Permanent President Mr. YEUNG Kin-yip, Permanent President Ms. YUENG Chui-chun, Harlanna, and Chairman of our Executive Committee, Mr. CHOW Kei-chung. Participants were gifted with food and rice sponsored by Nam Kee Spring Roll Noodle Company Limited and Interocean Rice Company Limited respectively. The activity not only served great food Big Bowl Feast (Poon Choi), but also invited InspiringHK Sports Foundation and LinkAges Musical Club to give performances. With the assistance of volunteers from CR Construction Company Limited, 116 frail elders spent great time together with their families to embrace a brand new year.

As the population continues to age, time for elderly waitlisting home and community care services is becoming longer. The Chief Executive promised in the 2018 Policy Address to provide additional 2,000 places under the Enhanced Home and Community Care Services and allocated $1 billion to Innovation and Technology Fund for Application in Elderly and Rehabilitation Care to subsidise elderly and rehabilitation service units to procure, rent and trial use technology products, which can be used in the community and home care services. For the coming year, our Service Teams will make optimal use of these resources and technology for the provision of over 1,000 service users and carers, achieving the goal of “Community Care”.

The integrated children and youth, family and community development services of our Agency are provided through our Community Centre and Jockey Club Integrated Service Centre (JCISC). The Community Centre aims to provide various kinds of social services for promoting family and individual growth, and building a harmonious society. The JCISC aims to help children and youth grow in a healthy and balanced manner as well as to develop their full potential, establish better inter-personal relationship, participate in social services and contribute to society.

Integrated Children and Youth, Family and Community Development Services and Project Development

Back in the days when I lived in the squatter, I frowned all the time, worried that snakes, rats and pests would run into my house. After moving in here, I feel comfy and safe. Support services from AKA are always there for us. I have good relationships with my neighbours and it feels like we are a big family. Now I smile all the time.

Ms. HAU, tenant of “Best Neighbour · Walk Together” Community Housing Project

Community Housing Movement—“Best Neighbour · Walk Together” Community Housing Project

Our Community Centre launched the “Best Neighbour · Walk Together” Community Housing Project in August 2018, part of the “Community Housing Movement” organised by the Hong Kong Council of Social Service. The Project was sponsored by the Community Chest of Hong Kong, and supported by the Chinachem Group. It allowed families living in dismal and inadequate housing conditions with urgent needs to rent units at an affordable and lower-than-market price. As of March 2020, 98 applications were received, among which 23 families were arranged to move into the units.

要。計劃於2019年5月26日舉行「友里．

Under this Project, “Neighbourhood Meetings” were held regularly for residents to share information and strengthen their understanding of the “Co-living” concept. Besides, various activities as well as a volunteer team were organised to tap on residents’ potential, to participate in community affairs and make contribution to the society. To help tenants build stronger community networks and support their needs, the Project co-organised workshops with other organisations in the district with “Cross-sectoral Cooperation” and “Strengthen Community Cohesion” as their themes. On 26th May, 2019, a Community Sharing Day called “Best Neighbour · Love Coming Home” was held, where tenants and community members shared their feelings and experiences after moving into the units. There were over 150 attendees and 11 media outlets reported the event.

Mr. CHAN Fan, Frank, JP, Secretary for Transport and Housing, and other guests thought highly of the event and appreciated the Project’s effort in garnering support from different community organisations.

陳帆局長JP頒發義工委任狀予「鄰里義工隊」成員。

Mr. CHAN Fan, Frank, JP presented the certificate to the “Hand-in-Hand Volunteer Team”

Children are supposed to sit down to do their homework. But don’t take it for granted. You can’t imagine how children living in subdivided units are forced to do their homework standing because of insufficient space. Even one more square meter’s space means a lot to these families.

student participant of “Warm Your House”

Participants prepared caring packs for

Tenants of Subdivided Units Services

Our Community Centre organised “Warm Your House” in January 2020, not only to introduce community resources and services to tenants of subdivided units in the Southern District, but also to raise young people’s awareness on the issue. After training on volunteer and home visit skills, young volunteers prepared and delivered care packs to families living in subdivided units during home visits. Feedback from the families was positive, and they expressed interest in learning more about community resources and services. After observing the environment of subdivided units and communicating with the tenants, the young volunteers gained deeper understanding of subdivided units and volunteer service. A total of 32 participant-frequencies and 25 home visits to the families of subdivided units were recorded.

Our Agency endeavours to collaborate with kindergartens, primary schools and secondary schools in the district, aspiring to develop students’ potential, broaden their eyesight and expand their social network. Last year, our Agency had planned a variety of service including the “2019 Tours to Southern Kindergartens” and “2019/2020 Tours to Southern Secondary Schools”. Youth volunteer leadership programmes for Hong Kong Southern District Government Primary School, Pui Tak Canossian College, Baptist Lui Ming Choi Secondary School, San Wui Commercial Society Chan Pak Sha School and St. Peter's Secondary School were also in progress. However, due to social events and the COVID-19 pandemic, most activities were terminated. The following are the two events and services that were successfully launched in 2019/2020 regarded school service:

家長對學童升小信心大增。

Parents’ confidence in their children entering primary school were enhanced.

2019/2020 Tour to Southern Primary Schools

To help primary schoolers, their parents and guardians better understand primary schools in Southern, our Community Centre organised “2019/2020 Tour to Southern Primary Schools” with the Education Bureau, Southern District Joint Schools Conference and Federation of Parent-Teacher Association, Southern District, Hong Kong, with 529 participant-frequencies. Highlights of

老師向升小學童家長介紹學校的設施和教學理念。

The teacher

this tour were seminars and school visits. For seminars, various guests were invited to introduce the Primary One Admission (POA) System, how to adapt to school life and how guardians should support their children in the process. As for school visits, parents, guardians and pupils were arranged on visits to 10 primary schools in the district, to know more about their school facilities, modes of teaching and extracurricular activities, hence they could choose a primary school that suit their needs most.

Two School Social Workers for Each School in Secondary School

Our JCISC operates stationing school social work service for 3 secondary schools in the Southern District. They are the West Island School, HKUGA College and Victoria Shanghai Academy.

The Government proposed in the 2019 Budget that, in order to improve teenagers’ mental health and anti-pressure ability, there would be 2 school-based social workers for each secondary school, benefiting nearly 460 secondary schools. Therefore, JCISC made arrangements to the 3 schools accordingly in August 2019, with 2 social workers stationing in each. With the increased manpower, social workers could organise more activities advocating mental health. During the year, 62 activities were conducted in the 3 schools, benefiting 76 students.

Election Trilogy

Our Community Centre organised “Election Trilogy” from October to November in 2019 with the goal of enhancing youth’s understanding of civic responsibility and the election system, so as to cultivate their concern and participation in community affairs. The Programme consisted of 3 parts with 19 participants. The first 2 parts, “The First AKA District Councillor” and “One Person One Vote, You Got the Say” aimed at introducing District Councils and the election system to participants. The third part, “District Councillor Election Class”, encouraged the youth to promote greater awareness and attention to the Election in the community. Participants also designed posters and flyers on their own, calling for the public to fulfil their civic responsibilities and vote.

“BEAT” Youth Artist Nurturing Programme

With the generous support of Chung Shing Taxi Limited, our Community Centre launched the“‘BEAT’ Youth Artist Nurturing Programme” in November 2019. The Programme provided creative percussion classes to junior secondary school students with average grades or low study incentives to explore their inner-self. It was hoped that students could gain recognition through public performance and therefore enhance their confidence in facing future challenges. Supported by Caritas Chong Yuet Ming Secondary School and Ebenezer School, this Project attracted 35 students. Those from Caritas Chong Yuet Ming Secondary School took part in training camp s and

percussion training classes to build up their team spirit. After training, 27 students gave 2 public performances in the School’s 50th Anniversary Celebration Open Day, which received good reviews from the school management. Later on, students from the 2 schools were trained together. The training process was creative and fun enough to stimulate their interests and nurture their bonding. Through the exchange of ideas and cooperation, student from different schools and backgrounds got to know one another, fostering community integration.

Jockey Club YouthCreate Series: AKA “New Media” Project

Our JCISC was sponsored by The Hong Kong Jockey Club Charities Trust to launch “Jockey Club YouthCreate Series: AKA New Media Project” for 3 years, starting from December, 2017. In the Project, we employed the service model of “Learn Together, Create Together” through the use of “New Media”, helping youngsters to cultivate their creativity and enhance their connection with the community. It also served as a means for the youth to express their ideas and practise what they had learned, to bring positive changes to society as well as to build their competence.

Phase 2 of the Project was launched in 2019/2020; and 30 teenagers and 14 adults were recruited. After training on photography and virtual reality production, they went on field trips to learn about community needs, then put their newly acquired knowledge to the test by producing 3 microfilm and VR games, raising public concern on community problems.

I gained much joy and delight in the rock-climbing training. It taught me courage and perseverance. Through challenging climbing routes of various difficulty, I have learned to remain calm when solving problems. I have also become braver—I can now challenge a 3-meter-high climbing wall while I had a fear of heights!

The Wind Programme - “Achiever” Sport Climbing Training

Supported by the K&K Charity, our JCISC launched “The Wind Programme “Achiever” Sport Climbing Training in July 2019, rendering support to 16 children and teenagers suspected or diagnosed with Attention-Deficit/Hyperactivity Disorder. The training aimed at developing their potential apart from schoolwork to enhance their confidence, concentration and execution ability. Besides, group therapy, volunteer training and group training camps were included in the Programme for all-round development. Family support was also important for these service users. Hence, our JCISC organised parenting skill classes and support groups to enhance parents’ competence as well as widen their support network.

Adhering to the concept of “Social Capital” and the community development approach, our Community Centre will continue to support the underprivileged in concordance with social needs and development. The Centre will cooperate with different community organisations and businesses to better community support networks for the disadvantaged. Besides, the Centre will put constant effort in the “Best Neighbour · Walk Together” Community Housing Project to help tenants of subdivided units or underprivileged families to improve their living conditions; therefore achieving the principles of “Community Care”. Our JCISC will arrange a variety of activities to unleash the youth’s talents and encourage their participation in community affairs. Furthermore, our JCISC will continue to operate the “Jockey Club YouthCreate Series: AKA New Media Project” with generous support from the Hong Kong Jockey Club Charities Trust. In this way, teenagers can hone their practical skills; at the same time express their care for the community through new media.

In response to the changing needs of the community and its residents, our Agency will launch new and pilot services and organise specialised projects for community members and special needy groups through applying for outside funding or using our own resources.

Specialised Services

Our Agency co-organised second-hand

recycling activity with the Incorporated Owners of Baguio Villa.

In accordance with the Government's policy of advocating social enterprise, our Agency established Leisure Outlet with funding support from the “Enhancing Self-Reliance Through District Partnership Programme” of the Home Affairs Department in early 2008. The Outlet liaised with community and business organisations to collect second-hand items; after cleaning and refurbishing, the items are then sold at affordable prices in the community. The Outlet adopted a business model in running, with social objectives of “Job Creation”, “Environment Protection” and “Sustainable Development”. After the initial 2-year funding period, the shop was run in self-financed social enterprise mode. With support from residents, there are currently 2 Leisure Outlets: the Flagship Shop at ground floor of our Headquarters, opened in 2011; and the Wah Fu Shop, set up in 2016. The following is the work highlight during the year:

Second-hand Goods Recycling Action

Last year, Leisure Outlet co-organised 8 “Second-hand Goods Recycling Action” events with community organisations. Booths were set up in housing estates to encourage residents to donate new or second-hand items, some of which would be transferred to the underprivileged in the district, others were put in the Outlets for sale. To promote the spirit of mutual help in the neighbourhood as well as to support the needy groups in the district, the Owners’ Corporation of South Horizons and the Incorporated Owners of Baguio Villa, the 2 main partners of our regular recycling activities, helped provide venue and facilities. The recycling actions were widely supported by the local community, with over 35,000 pieces of items collected in total throughout the year.

本機構與碧瑤灣業主立案法團合辦二手物品回收活動。

Exhibition

Leisure Outlet joined the “54th Hong Kong Brands and Products Expo” upon invitation in December, 2019. 416 new or second-hand items were sold in total. Among the items, toys, figures and home decor items were the most popular. The activities provided in-service training to enhance practical working skills of the long-term unemployed as well as internship and employment opportunities. Furthermore, they also promoted the mission of Leisure Outlet and environmental awareness.

悠閒坊參與第54屆工展會。

Our Leisure Outlet participated in the 54th Hong Kong Brands and Products Expo.

Start Online Retail Business

Online shopping has become a common practice nowadays. In light of this, Leisure Outlet began to tap into the e-commerce market of selling second-hand goods in July, 2019 and provided marketing techniques training to our staff on using different online platforms. This new sales channel expands our customer base and increases our sales volume. As our Leisure Outlet online market gained more and more customers, our staff also accumulated valuable online marketing experience.

Our Agency has been providing employment services for people with different needs since 1999. Besides helping job seekers to enhance their work attitude and skills, the “Integrated Employment Assistance Programme for Self-reliance” (IEAPS), and the “Life Flyer—Third Age Employment Project” (Life Flyer) serve as a platform to match job seekers with potential employers, and vice versa. The Life Flyer also specialises in assisting the middle-aged, retired and elderly to develop their “Second Career”. The following is the work highlight during the year:

Integrated Employment Assistance Programme for Self-reliance(IEAPS)

Commissioned by the Social Welfare Department, our IEAPS provided employment support services for 374 applicants referred by the Department last year. Programme contents included employment counselling, job searching skills training, workplace experiential learning, follow-up and post-employment support. While some job seekers had left the labour market for a long time or lacked work experiences, the IEAPS provided them with internship opportunities, equipping them with essential work skills and enhancing their employment prospects. Motivated programme participants were matched with potential employers, to help them secure employment and leave the Comprehensive Social Security Assistance (CSSA) net, so as to assist them to move towards full-time paid employment and self-reliance. IEAPS came to an end in late March. Commissioned by the Social Welfare Department, our Agency launched another new programme called “Employment Support Services” in April, 2020. This Programme is projected to operate for five-and-a-half years. Apart from the above-mentioned services, the new Programme will collaborate with various government and non-government bodies such as Labour Department and Employees Retraining Board with the hope of making employment information and courses more accessible to the participants so as to improve their competitiveness.

Job Matching Services

Our Agency endeavours to increase job opportunities for job seekers through partnership with different enterprises. Last year, we secured more than 520 job vacancies, and provided job referrals for 369 job seekers. To make our service more convenient and accessible, an online job matching platform was established, rendering job matching service for local domestic helpers and potential employers in the district. Over 15,600 participant-frequencies were recorded last year. Apart from that, we co-organised 4 job fairs with 63 enterprises and organisations, providing the latest employment information and job matching opportunities. A total of 775 participant-frequencies were recorded.

Life Flyer—Third Age Employment Project (Life Flyer)

Sponsored by the HSBC 150th Anniversary Charity Programme through the Community Chest of Hong Kong, “Life Flyer Third Age Employment Project” was conducted from 2018 to 2020, to assist persons aged 50 or above to re-enter the labour market and develop their “Second Career”. During the year, overwhelming responses from the public were received with more than 180 third-aged job seekers registered and some 840 vacancies provided by more than 240 employers. More than 270 job referrals were made through Life Flyer, among which 102 job seekers secured employment successfully. Besides, the Programme organised a wide range of re-employment courses, talks, workshops, etc. It also encouraged participants to start their handicraft business. Through providing skills upgrading courses in crochet and sewing, the Programme allowed participants to polish their craftsmanship and sell their own products at the local handicraft market. Moreover, we assisted them to establish and operate online shops to connect with potential customers. Through this activity, participants not only increased their income, but also received recognition from the customers and gain a sense of satisfaction.

Established in March, 2012 at the Shek Pai Wan Estate, our “LinkAges Lam Ki Yip Centre” was the first centre in Hong Kong specialising in inter-generation services. In response to the ageing population and changes in family structure that caused alienation among different age groups, its service goals are to nurture inter-generation relationships; to enhance mutual understanding, acceptance, appreciation and respect among different ages; to encourage inter-generation cooperation for mutual benefit and support; and to establish a harmonious community. The following is the work highlight during the year:

學員獲贈故事書，可與孫兒一起閱讀。

Participants received story books, which they could enjoy reading with their grandchildren.

Hong Kong Jockey Club Kinship Support Hub Project

Under the sponsorship of the Hong Kong Jockey Club Charities Trust, our Centre launched the “Hong Kong Jockey Club Kinship Support Hub Project” for 3 years, starting from July, 2019, serving 3-generation families in which grandparents are responsible for taking care of 3-12 years old children. A series of courses, seminars, interest activities and mutual support groups were held for 166 grandparents and parents in just 9 months after the Project was initiated. Besides, we provided family guidance, counselling services and in-kind assistance such as provision of epidemic-prevention items to 70 families. Our Agency also offered training groups and child care services for 80 children. During the pandemic, our child care services were in high demand for their effectiveness in easing needy families’ burden in caregiving.

Jockey Club Golden Age Journey Project

Sponsored by the Hong Kong Jockey Club Charities Trust, our Agency promoted a 3-year “Jockey Club Golden Age Journey Project” since October, 2019, supporting persons aged 50 or above to unleash their potential and further their contribution to society after retirement. The Project consists of two parts “V-Work Together Project” and “Teach with Fun After-school Care Service”.

V-Work Together Project

This Project aims at encouraging people aged 50 or above to establish a volunteer group. With their rich life experience and passion, they designed, organised and executed a social service project. A series of training and experiential activities including “Design Thinking” were arranged for the participants, equipping them with relevant skills to design effective social services. The first service theme was “South Asians living in Hong Kong”. 15 volunteers from 3 volunteer teams were recruited through interview. They were funded to formulate and conduct a service project with Southeast Asians as their target group in 6 months.

Teach with Fun - After-school Care Service

“Teach with Fun'' recruited people aged over 50 to form a team of dedicated voluntary tutors. They provided one-on-one afterschool tutorials to primary school students with different learning needs; meanwhile, nurturing students with virtues and their life experience. After some intensive training, volunteers were equipped with skills to support the students academically and emotionally. Inter-generation friendships between the tutors and students were developed. Since the Project was launched, over 200 tutors were recruited, with over 100 student-beneficiaries from 7 schools receiving continuous and regular afterschool support services.

Our Agency set up a community health promotion centre at Wah Kwai Estate in 2006, upholding the service goal of “Fruitful Life, Harmonious Society” to promote health education and community harmony to residents. The Centre assisted people of different ages to establish a healthy lifestyle through various kinds of educational activities and fitness courses, raising their awareness on health management and “Illness Prevention”; ultimately, build a healthy and harmonious community. The following is the work highlight during the year:

義工專心致志地教導學生學習。 Volunteers helped students with their study.

Health and Fitness Spot

To raise residents’ awareness on their health, our Centre arranged a body composition examination event in August, 2019 in Southern District. Body fat percentage, bone mass density, muscle weight, etc, were examined and analysed, and the results were explained to the participants individually. Our fitness coach also shared with participants how to improve their health through exercise and gave professional tailor-made advice to each participant, so as to increase their awareness on personal wellness. A total of 170 participant-frequencies were recorded in this activity.

Fun Flexi-bar for Seniors

Our Centre organised “Fun Flexi-bar for Seniors” to promote the importance of health management to elders in the district. In this activity, our fitness coach introduced Flexi-bar to the elders and designed a trial session for them to learn the basic moves. Participants agreed that by simply shaking the Flexi-bar, all the muscle groups of their body were tightened and their shoulder and neck pain was immediately relieved. This experience boosted participants’ motivation to exercise and helped enhance their body balance and stability. 160 participant-frequencies were recorded.

fitness coach taught the elderly how to use Flexi-bar to do different training exercises.

Our Agency set up the “Harmony Life Enrichment Centre” in 2008. It aims to provide quality counselling and training services for residents through multi-professional cooperation; so as to facilitate holistic personal development and growth, ultimately achieving the goal of “Create Positive Life, Establish Harmonious Community”.

“No Longer a Volcano” Child Emotion Group

Helping children learn how to understand, express and manage their emotions when they are young is beneficial to their concentration, problem solving ability and inter-personal relationships. In this connection, our Centre organised “No Longer a Volcano” Child Emotion Group. Using games as a means of intervention, children were encouraged to think positively, to see things with acceptance and appreciation and to focus on the good, nurturing their positive spirit. During the year, our Centre organised 7 Emotion Groups with 41 child-participants. After joining the Groups, children had positive changes as their emotions were more stable and they managed to express their feelings through language. Besides, individual meetings with parents were conducted after the Groups, informing them about their children’s performance, so that they could help their children practise the skills at home.

Family Club

A healthy parent-child relationship is of vital importance to children’s growth. With the “Family-centred” approach, our Centre provided diversified activities to families with 3 to 12 years old children, so as to establish harmonious and healthy family relationships. During the year, our Centre conducted 11 parent-child activities, including “Meditate for Examination”, “Family Relaxation Workshop”, “Floortime”, “Pastel Nagomi Art Exploration Workshop” and so forth, with over 200 participants.

Counselling Service

During the year, 96 cases were followed while the turnover rate was 43.8%, serving 662 counselling hours with cases on emotional distress, personal growth, stress, family/couple/ cross-generation relationships, etc. One of the highlights was the “Child-centred Play Therapy”, a popular programme among parents in the district. Targeting 3 to 12 years old children, many were reported to have made great progress in managing their own emotions, behaviours and interpersonal relationships when the therapy was over. During the year, we also provided “Child-centred Play Therapy On-site Service” for students from the S.K.H. Tin Wan Chi Nam Primary School, Pui Tak Canossian Primary School and Aldrich Bay Government Primary School, serving 9 needy students in total.

Nagomi Art Exploration Workshop” attracted families to join.

院於年內之重點工作摘要︰

Founded in 2002, our College has dedicated itself to motivating people of different ages to self-enrichment and lifelong learning through a wide variety of educational courses. During the year, our College excelled in its performance by organising 1,095 courses for children, youth and adults, recording 9,843 students in total. Our Centre also conducted courses under the “Adult Education Subvention Scheme”, the Employees Retraining Board (ERB), and the Hong Kong Council for Accreditation of Academic & Vocational Qualifications, etc., to meet with the diverse learning needs in the community. The following is the work highlight:

Capacity Building Mileage Programme

This year, our College continued to jointly organise the “Capacity Building Mileage Programme” with the Open University of Hong Kong and Women’s Commission. Our College was conferred the “Outstanding NGO Award (Student Support and Services)” by the Li Ka Shing Institute of Professional and Continuing Education of the Open University of Hong Kong for 16 consecutive years. There were 135 participating students in total and 1 of them was awarded with the “Outstanding Student (Learning Performance) Award”. The prizes demonstrated the high service quality of our College and outstanding performance of students.

Elder Academy

In September, 2018, our College co-organised the “Elder Academy” with the Open University of Hong Kong, Elderly Commission and BCT Next Academy, with the goal of providing continuous learning apportunity and promoting the spirit of “Active Ageing” and the concept of “Promoting a Sense of Worthiness amony the Elders”.  The Academy provided various short-term courses, covering health care, personal finance management, arts and culture, etc. During the year, 6 classes were conducted and 88 students completed them.

2019年1月通過課程覆審，繼續列於資歷 名冊上及被納入持續進修基金認可課程。 課程由註冊職業治療師及社工任教，內容

括現實導向治療、懷緬治療及帶氧運動訓 練等)。超過25位學生修畢課程，部分學生

Career-oriented Curriculum Courses of the Employees Retraining Board (ERB)

Our College has been appointed by the ERB as a training body for 12 years. During the year, 44 full-time placement-tied courses and part-time courses were conducted with 793 students enrolled. Courses included beauty therapy, information technology, language, etc. Our College has attained the “Best Grade (1st Group)” by the annual audit system of the ERB for the 10th consecutive year. Besides, participants’ overall satisfaction for our employment services was 100%, higher than the average 94% of all training bodies in Hong Kong.

Accredited Courses of the Hong Kong Council for Accreditation of Academic & Vocational Qualifications (HKCAAVQ)

In order to enhance practitioners’ work skills in leading therapeutic groups in elderly care, our College initiated 3 phases of “Certificate in Therapeutic Group Work Skills for the Elderly” since 2018; a course recognised as Level 3 by the HKCAAVQ in October, 2017. The course passed the learning programme re-accreditation in January, 2019 and would continue to be listed as a recognised course by the Continuing Education Fund and the Qualification Register. Instructors included registered occupational therapists and social workers. The course covered communicating skills with seniors and techniques in leading elderly therapeutic groups (such as reality orientation therapy, reminiscence therapy, aerobic exercise training, etc.). More than 25 students completed the courses. Some of them dedicated themselves to the elderly service industry afterwards and some applied these skills into taking care of elders in their families.

Our specialised services evince the “Community-centred” and “Innovative Spirit” of our Agency. It was the devotion, effort and professional knowledge of our staff that enabled us to achieve such great results. In the future, our Agency will keep pace with the times and the emerging needs; at the same time actively explore resources and funding for further development, upholding our mission of “Promote Mutual Concern among Neighbours; Nurture the Youths and Serve the Community”.

Our Agency set up the Research and Development Unit in 2005 with an aim to identify community needs, establish strategic partnerships, explore community resources as well as evaluate service impacts for planning future service strategies and long-term development direction. At the same time, our Agency is devoted to training up our staff through various training courses and activities to enhance their work-related knowledge and skills and to improve our service quality. Besides, our Agency emphasises greatly on relationship with our strategic partners. In this connection, we have been networking with government departments, business sector, local organisations and residents. It is hoped that we could obtain different resources and engage with partners to provide appropriate services so that more people in need would be benifited.

Research and Development

在2019/2020年度，本機構共提名17間商

業機構和團體參加由香港社會服務聯會主

辦之「商界展關懷計劃」，並全數成功獲

頒「商界展關懷」/「同心展關懷」標誌。

當中香港遊艇會乃本機構首次提名，另有

個別公司因長期支持本機構服務達5年、10

年或15年以上而獲頒不同嘉許類別，詳見

下表。承蒙各合作夥伴在不同範疇上對本

機構的支持，包括參與義務工作、支持環

保工作及本會籌款活動等。透過雙方緊密 聯繫，本機構不但獲得更多資源去服務有 需要人士；同時，合作夥伴亦能進一步認

In 2019/2020, our Agency nominated 17 companies and organisations to participate in the “Caring Company Scheme” launched by the Hong Kong Council of Social Service. All of them were granted with the “Caring Company Logo”/“Caring Organisation Logo” for the year. Among them, Royal Hong Kong Yacht Club was nominated by our Agency for the first time. Furthermore, as some companies had supported our Agency for more than 5, 10 or 15 years, they were awarded in different categories accordingly. Details are shown in the table below. We would like to express our sincere gratitude to these partners for supporting our Agency’s services in different aspects; for example, participating in voluntary services, supporting environmental protection work and our fund-raising activities. In fact, we not only received valuable resources to serve people in need in the community through our cooperation, but also provided a platform for our partiners to know more about social service, to fulfil social responsibilities and contribute to society.

進行文獻搜集、制訂評估流程及系統訓

練，以配合開拓大數據系統的有關工作。

新系統除收集會員基本資料外，亦以香港 大學秀圃老年研究中心建立之「長者生活 狀況評估資料指標體系」為基礎，收集長 者的健康狀況、社交參與及生活質素等數 據，本機構將所搜集的資料有系統地存 放，以建立南區首個安老服務大數據資料 庫，對數據進行觀察、追蹤及研究，期望

As Hong Kong’s population continues to age, services provided by elderly centres are becoming much more diversified.  To cope with the increasingly complicated needs of case management and elderly service, our Agency is planning on establishing a Big Data System, to organise data and record of members and service in an efficient way. Our Research and Development Unit coordinated with all elderly service units of our Agency. It helped to integrate member’s registration

Agency re-organised the service user registration flowchart to establish the Big Data System for our elderly service.

Big Data System adopts the “Indicators of Evaluation for Elderly Living” from Sau Po Centre on Ageing, The University of Hong Kong as the research framework, to measure quality of life of elderly people.

Research and

information, give suggestions on appropriate assessment tools, conduct literature review, formulate assessment workflow and organise training, so as to support the development of the Big Data System. Apart from collecting basic information of members, the new Big Data System adopted the “Indicators of evaluation for Elderly living” developed by Sau Po Centre on Ageing, The University of Hong Kong as the research framework to collect elderly’s health status, social participation, quality of their lives, etc. The data was then stored systematically to establish the first Elderly Service Big Data System in the Southern district; and through observation, tracking and research with the data, effective management of elderly’s health and appropriate service planning would be achieved. In the long run, the accumulated data would be of great benefit to our Agency in conducting long-term research, discovering service gaps and setting service direction.

Gerontechnology is playing an increasingly important role in elderly care. In October 2019, our Agency was invited by Sau Po Centre on Ageing, The University of Hong Kong to engage in an exchange programme with Life Support Technologies (LifeSTech) research team from Universidad Politécnica de Madrid in Spain, along with Dr Lou Wei-qun, Vivian, Director of Sau Po Centre. LifeSTech is dedicated to design and develop applications and products based on information and communication technologies that meet the highest standards set by the European Union. LifeSTech has participated in more than 30 European projects funded by several EU Research Programmes. In recent years, it actively promotes ACTIVAGE with 7 countries (Germany, France, Greece, Italy, the Netherlands, Britain and Spain). After the exchange, our Agency signed a Letter of Intent upon the invitation of LifeSTech, agreeing to seek partnership and conduct research in the name of “ACTIVAGE” under the European Union. This agreement was based on the common dedication of both sides to develop technology that improves the quality of seniors’ lives. The signing ceremony was held on 18th November, 2019 with the aspiration that the R&D achievements can benefit elderly services and future development of our Agency.

During the year, our Agency commissioned an marketing agency to help promote our official Facebook page, advising on social media marketing strategies, content marketing and Facebook page management with the aim of deepening our communication with the public, promoting our Agency’s diversified services and thereby building up our brand image. After 6 months’ operation, our Facebook page views increased significantly, with 94,969 average impressions, 77,660 person-times reach along with 1,866 person-times engagement monthly. The number of followers and likes also went up by 29% and 27% respectively. The Facebook Page Promotion Plan has proven useful to better

connect our Agency’s services with the community.

During the year, our Agency was invited to various seminars and activities to share our service achievements and experience as well as exchange knowledge with the industry. In an international seminar organised by Sau Po Centre on Ageing, the University of Hong Kong, our Agency gave an oral presentation titled “WeRISE—Stroke Family Empowerment Project” and shared our hands-on experience of home care with experts in elderly service and management and medical professionals. And upon the invitation of Department of Pharmacology and Pharmacy, LKS Faculty of Medicine, The University of Hong Kong, we delivered a speech titled “Medication Management Project for Elderly” in “Primary Care Pharmacy Consortium” held by the above Department. Besides, carers participating in the “Person with Dementia, Frail Elder and Caregiver Companion Project” were invited by “Future Camp HK” to share their caregiving experience and service needs with the industry, with the aspiration of working together to improve elderly care services in the future.

政府於2013年9月推出「私人土地作福利

用途特別計劃」，鼓勵非政府機構善用所

持有的土地，透過擴建、重建或新發展，

提供或增加有殷切需求的福利設施。本機

構積極響應，並於同年11月遞交申請書，

擴建總部大廈，以及增設長者日間護理中

心和持續照顧院舍服務。過去6年，本機構

與社會福利署、建築署等政府部門保持緊 密聯繫，多番洽談有關細節，並按其要求

提交逾10次補充文件，最終，本機構於

2019年12月5日獲社會福利署批款進行

The Government launched “Special Scheme on Privately Owned Sites for Welfare Uses” in September, 2013, to encourage non-government organisations to make better use of their self-owned land through expansion, redevelopment or new development, so as to provide welfare facilities in response to substantial demand. Our Agency actively responded and submitted the application form in November of the same year. We aimed to expand our headquarters building, rendering elderly day care service and elderly residential care home service with long-term care element. Over the past 6 years, our Agency has been liaising closely with government departments such as the Social Welfare Department and the Architectural Services Department, negotiated relevant details for multiple times and submitted supplementary documents over 10 times. The funding for “Technical Feasibility Study” was finally approved by the Social Welfare Department on 5th December, 2019. Afterwards, our Agency set up a “Professional Steering Committee” for the “Technical Feasibility Study” of AKA’s Headquarters Building Expansion, to oversee the whole study.

To cater to social changes and give a better picture to our staff and management of AKA’s development direction, it has always been one of our work strategies to formulate a mid-term or long-term development plan. As AKA applied for “Special Scheme on Privately Owned Sites for Welfare Uses”, it is estimated that major changes may occur to land uses and service development in the coming 10 years. Therefore, our Agency’s management unanimously agreed on formulating AKA’s 10-year Planning Blueprint at “Senior Staff Retreat” in May, 2019, so that head of AKA, staff and community members would grasp a better picture of AKA’s service development direction in the coming 10 years and make strategic planning on service tactics and resource allocation. Moreover, AKA set up a “10-year Development Planning Working Group” in 2018 and embarked

on formulating the framework and content of “10-year Planning Blueprint” (April, 2020 March, 2023). The Blueprint was conceptualised and formulated based on the framework of “Public Value Card”, which mainly included 3 dimensions, namely: “Public Value” (Vision, Mission and Belief), “Legitimacy and Support” (Coverage, Connection and Co-creation) and “Production Process” (Strategies, Service Pillars and Enabling Platform). Setting public values required joint participation of different stakeholders in the society to draft, amend and establish the public values. Therefore, after the first draft of the Blueprint came out, our Agency conducted 25 consultations and collected opinions of 984 person-times through monthly member meetings, volunteer group meetings, service consultation meetings, different activities, executive committee meetings, staff meetings, etc. Majority of respondents expressed their general agreement and support for the Planning Blueprint. After multiple rounds of discussion and amendment, final version of the Blueprint was approved by AKA’s Executive Committee in February 2020 and became effective in April, 2020.

To keep enhancing our service quality, our Agency organised “Management Staff Retreat”, “Staff Retreat”, “Orientation Day for New Staff” as well as training workshops for our staff every year. Due to the pandemic, many training activities and workshops had to be cancelled or postponed in the second half year. Our staff still continued to upgrade themselves through joining online or small class teaching workshops outside the Agency. During the year, a total of 70 training programmes with 109 participant-times were recorded, including “Sandplay Therapy”,  “Taking Care of Elderly with Dementia” training course and “Social Worker, Changemaker & Self-development” to promote sustainable staff development.

員工匯報不同群體的服務需要。

Our staff presented the service needs of different groups.

Our Agency value our volunteers and their development. Through promoting voluntary work, we fulfill our mission of “Promote Mutual Concern among Neighbours; Nurture the Youths and Serve the Community”, fostering mutual-help in the district and supporting the needy. Besides, volunteering is a process of personal development, those who participate in it would also be empowered. Although voluntary activities were cut down due to the “COVID-19” pandemic, the number of volunteers registered and service hours in total reached 661 and 11,643 respectively. Volunteers provided home visit service for the frail elderly in the district and assisted in event promotion and planning for our service units. They also supported our Agency by delivering and distributing epidemic prevention supplies to the needy individuals and families in the community, catering to the community’s pressing needs.

Our Agency has all along attached importance to guest visits from local, mainland China or overseas. Through the visits, we could exchange service experience with our visitors; at the same time promote our agency image. During the year, we received different local and overseas visitors from China and Spain including LifeSTech Research Team under Universidad Politécnica de Madrid, Sau Po Centre on Ageing, The University of Hong Kong, Outlying Islands Women Association, Hong Kong Federation of Women, the Conservancy Association Centre for Heritage, Fu Tak Iam Foundation Limited, Ho Cheung Shuk Yuen Charitable Foundation, Simon K.Y.Lee Foundation and Department of Social Work, Hong Kong Nang Yan College of Higher Education.

Our Agency would strengthen the work of our Research and Development Unit in examining our 10-year Planning Blueprint and developing new service models, with the focus on promoting primary healthcare and establishing Elderly Service Big Data System, to plan for the long-term development of our Agency. Besides, through re-energizing our website, we hope to better communicate with the community, gain better knowledge of the district needs and provide effective services. Finally, we would share our Agency’s service achievements, experience and knowledge with the industry through publishing on international journals and participating in different seminars.

The Financial Statements for the year ended 31st March, 2020 of The Aberdeen Kai-fong Welfare Association Social Service (Our Agency) were audited by YCA Partners CPA Limited who gave a true and fair view of the financial position of Our Agency as at 31st March, 2020 in accordance with Hong Kong Financial Reporting Standards issued by the Hong Kong Institute of Certified Public Accountants.

外，獎 劵 基金資助用於專項項目為911萬元。此外，外界贊助收入共1,991萬元：當中包括醫院管理局贊 助為687萬元，香港公益金贊助為159萬元，香港賽馬會慈善信託基金捐款為668萬元及其他活動贊助為 477萬元。除此之外，活動收入為1,240萬元，會員服務收入為214萬元及其他收入為436萬元。

Source of Income

The total income of Our Agency for the year 2019/2020 was $163.72 million, an increase of $22.36 million (16%) of that in last year of $141.36 million. The income from the government subventions and grants included $110.62 million from Social Welfare Department (SWD) and $5.18 million from Other Government Projects’ Grants, totaling to $115.80 million. In addition, the Lotteries Fund granted for specific projects was $9.11 million. Moreover, Donation and Other Projects’ Subsidies included $6.87 million from the Hospital Authority, $1.59 million from the Community Chest of Hong Kong, $6.68 million from the Hong Kong Jockey Club Charities Trust, and $4.77 million from other activities’ sponsorship, totaling to $19.91 million. Moreover, the Programme Income, the Fee Income, and Other Income were $12.40 million, $2.14 million and $4.36 million respectively.

Recurrent funding from the Government

全年支出

本機構2019/2020年度總支出約為*14,382萬元，比上年度的13,179萬元增加約1,203萬元(9%)。全年支出 當中包括：薪酬支出10,284萬元，服務及活動支出2,098萬元，營運支出為1,334萬元，租金及差餉支出為 476萬元，及行政支出為190萬元。

Total Expenditure

The total expenditure of Our Agency for the year 2019/2020 was about* $143.82 million, an increase of $12.03 million (9%) of that in last year of $131.79 million, including Personal Emoluments $102.84 million, Service and Programme Expenses $20.98 million, General Operating Expenses $13.34 million, Rent and Rates $4.76 million, and Administrative Expenses $1.90 million.

Statement of Comprehensive Income (All Service Units)

For the year ended 31st March, 2020

INCOME

Social Welfare Department Subvention

2020 HK$ 2019 HK$

- Lump Sum Grant & Bidding service 104,281,365.00 85,886,802.00

- Rent & rates 2,148,932.00 2,052,229.00

- Central Items 677,725.00 820,984.00

Subsidy from Social Welfare Department

- Social Welfare Development Fund 248,625.00 1,025,635.00

- One-off Subsidy 1,751,629.00 294,400.00

Subsidy from Community Care Fund 1,513,646.50 1,527,378.50

Subsidy from Lotteries Fund

- Block Grant 1,231,000.00 1,068,000.00

- Minor Grant 77,000.00

- Improvement programme on Elderly Centres (“IPEC”) 6,109,323.69 1,329,416.89

- Pilot Scheme on Community Care Service Voucher for the Elderly 1,686,960.00 1,708,455.00

- Purchase motor vehicle – 551,446.60

The Hospital Authority - Service fee 6,871,000.00 6,723,000.00

Members’ subscriptions 210,440.00 252,370.00

Fee Income 1,933,881.40 2,062,009.40

Contributions towards activities and training courses 12,397,460.08 14,419,265.49

Contributions from Aberdeen Kai-fong Welfare Association Limited 785,335.43 248,119.00

Sponsorship of activities 9,171,732.78 9,977,038.85

Donation from The Hong Kong Jockey Club Charities Trust

- Projects 6,681,205.08 4,951,542.28

- Jockey Club Elderly Facilities Modernisation Scheme (“JCEFMS”) – 302,139.00

Donation from The Community Chest of Hong Kong 1,588,176.57 1,795,767.66

Bank interest and investment interest received 1,011,743.76 758,165.27

Other income (including meal service income) 3,344,315.35 3,606,141.55 163,721,496.64 141,360,305.49

EXPENDITURE

2020 HK$ 2019 HK$

Personal emoluments 102,841,448.48 95,933,544.07

Utility expenses 1,708,385.84 1,857,537.02

Food for clients 2,929,648.93 2,848,674.17

Administrative expenses 973,796.12 659,877.76

Stores and equipment 690,855.50 804,509.30

Minor purchases, repair and maintenance 3,100,551.20 825,997.00

Transportation and travelling 624,785.56 701,959.49

Programme expenses 16,853,756.63 18,127,608.95

Central item expenses (including personal emoluments) 584,203.77 1,107,401.45

Honorarium for volunteers 34,548.10 52,304.00

Insurance premium 545,876.38 487,324.94

Miscellaneous 378,414.02 321,808.10

Rent and rates 4,764,760.00 4,561,980.90

Subsidy from Social Welfare Department utilized

- Social Welfare Development Fund expenses 600,000.00 274,219.16

- One-off Subsidy expenses 105,179.65 294,462.00

Subsidy from Lotteries Fund utilized

- Block Grant 939,737.80 623,503.14

- Minor Grant 77,374.20

- Purchase of Motor Vehicles – 657,154.60

- IPEC 5,593,404.25 1,343,424.10

Subsidy from The Hong Kong Jockey Club Charities Trust (“JCEFMS”) utilized 475,280.00 302,139.00 (143,822,006.43) (131,785,429.15)

Surplus before reimbursement and provision for under-utilitised fund 19,899,490.21 9,574,876.34

Reimbursed from Social Welfare Department 285,043.00 258,715.00

Provision for under-utilised fund 39,106.29 (1,216,646.46)

Surplus before appropriation 20,223,639.50 8,616,944.88

Transfer to Social Welfare Subvention Surplus Account - Rent & rates (18,852.00) (23,423.00)

Transfer to Central Items Reserve (93,521.23) 270,967.45

Transfer to Provident Fund Reserve (1,705,205.20) (1,484,296.99)

Transfer from Lump Sum Grant Reserve (12,698,966.33) (2,904,183.70)

Surplus for the year after appropriation 5,707,094.74 4,476,008.64

Statement of Financial Position

Service Units)

For the year ended 31st March, 2020

Non-current assets

HK$

HK$

Property, plant and equipment 1,420,188.02 1,420,188.02

Investments in securities 10,725,571.91 13,769,177.92 12,145,759.93 15,189,365.94

Current assets

Receivables and prepayments 15,519,440.79 14,252,655.31

Time deposits 24,921,199.01 24,870,661.11

Cash and cash equivalents 52,907,745.47 27,833,444.50 93,348,385.27 66,956,760.92

Current liabilities

Accrued charges (5,131,184.86) (147,036.76)

Other payables (2,652,550.27) (3,339,330.59)

Temporary receipts (3,726,397.22) (1,330,514.21) (11,510,132.35) (4,816,881.56)

Net current assets 81,838,252.92 62,139,879.36

Net assets 93,984,012.85 77,329,245.30

Capital and reserves

2020 HK$

HK$

Accumulated Fund 18,027,125.89 41,811,852.83

Staff Welfare Fund 33,259.18 145,376.08

Volunteer Development Fund 147,114.35 130,083.85

Designated Donation Account 1,055,441.64 1,054,982.42

Lump Sum Grant Reserve 29,650,906.75 16,551,420.77

Provident Fund Reserve 10,976,373.08 9,596,059.88

Central Items Reserve 389,890.90 270,000.00

Subvention Surplus Account (782,151.30) (760,188.90)

Community Care Fund 6,000,000.00

Continuous Education Fund 7,000,000.00

Health Promotion Fund 9,000,000.00

Innovation and Technology Fund 3,000,000.00

Research and Development Fund 3,000,000.00

Human Resources Development Fund 1,000,000.00

Investment Revaluation Reserve 5,486,052.36 8,529,658.37 93,984,012.85 77,329,245.30

These financial statements were approved and authorised for issue by Management Committee on 24th September, 2020 and signed on its behalf by

CHAN Lee-shing, William, J.P. Chairman

Ms. YEUNG Chui-chun, Harlanna Treasurer

團體 / 機構

Organisation

甘詠潮歌班同學會

Kam Wing Chiu Singing Class Student Association

同成有限公司

Tong Seng Company, Limited

同利印刷有限公司

CP Printing Limited

利希慎基金

Lee Hysan Foundation

何張淑婉慈善基金

Ho Cheung Shuk Yuen Charitable Foundation

社會福利署

Social Welfare Department 東羲控股有限公司

Tung Hei Holdings Limited 忠誠車行有限公司

Chung Shing Taxi Limited

建灝慈善基金

K&K Charity

南記春卷粉麵有限公司

Nam Kee Spring Roll Noodle Company Limited 南區民政事務處

Southern District Office, Home Affairs Department 南區青年活動委員會

Southern District Youth Programme Committee 南區區議會

Southern District Council 南區撲滅罪行委員會

District Fight Crime Committee (Southern District) 冠忠巴士集團有限公司

Kwoon Chung Bus Holdings Limited 冠忠南區足球會

The Kwoon Chung Southern District Football Club 香港女童軍南區分會

The Hong Kong Girl Guides Southern District Association

香港公益金

The Community Chest of Hong Kong

香港公開大學

The Open University of Hong Kong

香港房屋委員會

The Hong Kong Housing Authority 香港南區扶輪社

Rotary Club of Hong Kong South

香港南區家長教師會聯會

Federation of Parent-Teacher Association, Southern District, Hong Kong 香港炮台山獅子會

Lions Club of Hong Kong Fortress Hill 香港電燈有限公司

The Hong Kong Electric Company, Limited 香港遊艇會慈善基金會

Royal Hong Kong Yacht Club Charity Foundation 香港賽馬會慈善信託基金

The Hong Kong Jockey Club Charities Trust 莎莎國際控股有限公司

Sa Sa International Holdings Limited 晉興慈善基金有限公司

MRC Charity Fund Company Limited 送暖基金有限公司

Heart Warming Fund Limted 悅韻之友

Joyful Rhythm Club 教育局 Education Bureau 萬興金行

Man Hing Goldsmith Company 傅德蔭基金有限公司

Fu Tak Iam Foundation Limited 港燈百週年紀念基金

6% 8%

The Hong Kong Electric Centenary Trust 滙豐150週年慈善計劃

HSBC 150th Anniversary Charity Programme 僱員再培訓局

Employees Retraining Board 豪馬(香港)有限公司

Hallmark Cards (Hong Kong) Limited 樂齡及康復創科應用基金

Innovation and Technology Fund for Application in Elderly and Rehabilitation Care 戴麟趾爵士康樂基金

The Sir David Trench Fund 醫院管理局

Hospital Authority 醫專會愛心基金

Medical Professional Foundation 蘋果日報慈善基金

Apple Daily Charitable Foundation 驕陽學苑粵曲班

Sunshine Elder Academy Cantonese Opera Class

王祖偉

Alan ONG

方潤華

FONG Yun-wah

伍凱誠

NG Hoi-shing 宋子文

SUNG T. M. 林鎮杰 LAM Chun-kit 林鎮標 B.G. LAM 周子軒 CHOW Tsz-hin 周其仲

CHOW Kei-chung

冼緯基

SIN W. K. 施明霞

SY Ming-har 施春利

SZE Chun-lee, Thomas 馬玉華

MA Yuk-wah, Deborah 馬東山

MA Tung-san 陳本霖

CHAN Pun-lam 陳理誠

CHAN Lee-shing, William 許家驊

HUI Ka-wah

張志城

CHEUNG C. S. 黃文軒

WONG Man-hin, Charles 黃婉芬

WONG Y. F.

Acknowledgement

葉榮鉅 YIP Wing-kui

勞榮斌 LO Wing-bun 楊建業 YEUNG Kin-yip 楊榮基 YEUNG W. K. 楊翠珍 YEUNG Chui-chun, Harlanna 鄒華東 CHOW Wah-tung 廖周美娟 LIU CHAU Mei-kuen

黎福強 LAI Fuk-keung

鄭克和 CHENG Hak-wo 鄭耀豪 CHENG Y. H. 潘明 Jack PAN 鄧文傑 TANG Man-kit, Joseph

1%