Agincare Newsletter Spring/Summer 2023

Our commitment to you

AGINCARE.COM

Agincare is committed to delivering highquality personalised care and support, with the wellbeing of everyone that draws on our services remaining at the heart of everything we do.

There are so many brilliant stories across our services, where we know our teams are making a difference to people living the life they want to, in the place they want to.

With over 35 years’ experience, Agincare remains family-owned, independent and not backed nor driven by private equity investors.

This means that Agincare will remain sustainable in the long term, providing stability and peace of mind for everyone that relies on the care and support it provides. This includes 4000 of our team members.

Our annual customer service survey is sent to all our clients and their families nationwide. The results help us maintain our high standards and continuously improve the care we provide.

98% –The care team are polite and behave respectfully

97% –I feel safe with the care team

92% –The service helped to improve quality of life.

91% –Overall, I am satisfied with the service

Welcome to the Spring/ Summer quarterly newsletter with latest news and exciting updates from our care services nationwide.

We are proud of our continued growth across our range of services, new and enhanced partnerships across the country and our continued investment in further developing learning, development and wellbeing support for our teams.

Whatever the service we provide, please rest assured the wellbeing of those we care for and support is always our top priority.

Raina Summerson, Agincare Chief Executive

Inside: Care home residents’ art exhibition, fun days out at Furlong Close, celebrating International Women’s Day and more…

Cheriton Care Home resident Madeleine Knock with care worker Ancy Sabu arranging flowers in the garden

Agincare appointed to run four care homes in London

In exciting news, Agincare has been appointed by Southwark Council to operate four care homes in London: Greenhive Care Home and Waterside Care Home in Peckham, as well as Rose Court Care Home in Rotherhithe and Bluegrove House Care Home in Bermondsey. Through the partnership with Southwark Council, Agincare will work with the local community to develop and expand the care services in the boroughs to meet emerging needs.

Agincare continues its sustainable expansion of care homes following the opening of Nightingale Care and Nursing Home in Derby after an extensive £2milllion refurbishment and renovation programme.

For more news and updates head to agincare.com/news

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RESIDENTS CELEBRATE THEIR ARTWORK AT SPECIAL ONE-DAY EXHIBITION

Residents from Agincare’s care homes in Weymouth and Dorchester, including Agincourt, Cheriton, Crecy and Trafalgar, had the unique opportunity to showcase their artistic talents to the wider Dorset community as part of a special one-day exhibition in Weymouth.

Scan the QR code to see some of amazing art from the exhibition.

Bluegrove House Care Home in Bermondsey

Enjoying life to the max at Furlong Close

Agincare Enable Area Manager Pete Bates said: “The people who draw on our services are now living far more independently, and are all playing active roles within the community which is so rewarding to see.”

The improvement has been recognised by Care Quality Commission (CQC) inspectors who found the service ‘Good’ in both the ‘Safe’ and ‘Well-led’ categories in a visit this Spring. Their report featured many positive comments from people living at Furlong Close, their relatives, and visiting professionals that work with the Agincare team.

Nigel, who lives at Furlong Close, said:

WHAT IS AGINCARE ENABLE?

Furlong Close’s ethos is founded on personalised care and choice, supporting each person’s independence to enjoy a rich and rewarding life both in the community and further afield.

That includes choosing and being supported to go on trips out and holidays, holding jobs, volunteering, attending social clubs, and enjoying hobbies and activities like horse-riding or church bell ringing.

Those at Furlong Close also take part in LIFE (Lasting Independence For Everyone) sessions, based on activities they would like to learn, places they would like to go and challenges they would like to overcome.

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Vicky is home care Registered Manager of the Year

At the Agincare home care service annual meeting, Vicky AnneBurrows from the Worthing home care service was presented with the ‘Registered Manager of the Year’ award. She was praised for the positive relationship she had established with the local authority, and for the close bond she has formed with her team and those they care for in the community.

Michelle Williams from the Worcester service won the award for highest percentage of positive feedback from the annual customer service survey. Clare Dixon and Jane Nash from the Rose Garden extra care service won the award for highest percentage of positive feedback from the annual care worker survey.

’Good’ news across Agincare services nationwide

In exciting news, Agincare’s Oxford home care service has been rated ‘Good’ following a recent Care Quality Commission (CQC) inspection.

The care team, led by Bohdana Spitalnikova, were overjoyed with the positive comments in the CQC’s report, which praised the friendly and respectful relationship the care team has made with service users.

The Agincare Oxford home care service is proud to be a strategic business partner to Oxford County

Council’s ‘Living Well at Home’ contract that delivers both reablement and long-term domiciliary care to the community.

Similarly, the Agincare Poole home care service has also been rated as ‘Good’ in all categories.

Alongside other recent CQC inspection outcomes, the spate of ‘Good’ CQC ratings across the country reflect Agincare’s key values of high-quality, personalised care in the community.

WHAT IS HOME CARE?

Agincare UK has been providing high-quality home care (also known as domiciliary care) for many years. The service supports people to live independently at home, with regular visits from a care worker for personal care, help with everyday tasks and social activities.

Registered Manager Bohdana Spitalnikova (left) and members of the Oxford home care team

Registered Manager of the Year Vicky-Anne Burrows (left) and Area Manager Karen Ingram (right).

Clients, residents and care teams across our services celebrated the King’s Coronation. At Agincourt Care Home in Weymouth (pictured), the residents and the care team formed a committee to help plan their garden party.

COOKING LESSONS WITH SOPHIE GO DOWN A STORM!

Sophie Rodd from Agincare’s live-in care team held another of her popular home cookery classes. Over half a day, she shows a roster of new live-in care workers how to make a variety of tasty and healthy dishes.

Sophie’s cooking classes are just one part of the overall training process for Agincare’s knowledgeable and professional live-in care workers. They are carefully selected by the live-in care team to enrich the lives of those they support: helping with personal care, companionship, mobility, domestic tasks, socialising and enjoying days out.

Agincare’s live-in care workers are diligently matched by a designated Care Co-ordinator who will take the time to assess the needs and preferences of service users to assess the needs and preferences of those requiring care and support.

WHAT IS LIVE-IN CARE?

Agincare live-in care service provides one-to-one, 24-hour bespoke care for people in the comfort, security and familiar surroundings of their own home with the support of a carefully matched live-in care worker.

Find out more at agincare.com/live-in

Celebrating International Women’s Day 2023

Agincare celebrated International Women’s Day by sharing stories on social media of some of the amazing women who work across its care services. All the women featured play an integral part of their care service, whether through dedication to the role, supporting their teams or inspiring others to achieve their goals.

Gateway to Care programme is a massive success for Training Now

Agincare’s training partner Training Now, alongside its international recruitment arm Agincare International, has successfully launched their Gateway to Care programme.

Gateway to Care is a four-week learning programme to prepare nurses for a career as Senior Healthcare Assistants in the UK, developed and overseen by Training Now and delivered by its partner T-Care in India.

The Gateway to Care programme has so far welcomed three cohorts of Senior Healthcare Assistants that have gone on to find rewarding employment through Agincare International.

Of all the care team members who have joined Agincare through the Gateway to Care scheme, 95% are still in current employment with Agincare. An incredible achievement for Training Now and Agincare when compared to the UK health and social care average of 31%.

Agincare is now working on a similar 12-week programme with partner providers in Sri Lanka.

Training Now specialises in practical social care, education and business apprenticeships nationwide. It also delivers bespoke short courses and professional qualifications. Training Now boasts a ‘Good’ Ofsted rating and is also a Skills for Care endorsed provider.

Agincare took part in National Apprenticeship Week, recognising the hardworking efforts and achievements of apprentices across its care services. One of the featured apprentices was Lesley Pitcher, (pictured above) a Senior Care Assistant at the Canter’s Meadow Court extra care service, who benefitted from undertaking a Lead Adult Care Worker (Level 3) apprenticeship with Training Now, which has led to her promotion to Field Care Supervisor.

Scan to find out more about how Agincare celebrated National Apprentice Week.

Agincare at the heart of the community

As well as supporting everyone who relies on our services. Agincare is proud to boost the local economy in the areas where it operates, employing 4,000 people in over 70 locations nationwide. Our teams play a full and active role in local communities, working closely with partners and fundraising for causes close to their heart. Our Directors take on voluntary roles in smaller local organisations where their valuable skills and networks can be shared.

DRIVING REGENERATION AND BOOSTING THE LOCAL ECONOMY

Agincare’s Founder and Chairman Derek Luckhurst is the driving force behind regeneration projects around Agincare’s head office in Castletown on Portland. This includes the Tourist Information Centre, Crabbers’ Wharf holiday accommodation and the D-Day Centre.

MAKING A REAL DIFFERENCE TO LOCAL GOOD CAUSES

BACKING ARTS & CULTURE

Raina Summerson is Chair of the internationally acclaimed b-side arts organisation, and a Trustee of Eden Portland, an exciting project working in partnership with the renowned  Eden Project team, which includes a unique visitor attraction.

Agincare Head Office Services Director Adam Luckhurst (pictured second from right, back) is Chairman of Weymouth and Portland Round Table, a registered charity made up of volunteers. This Summer, Adam and the Round Table are holding a family fun day, Summerfest, in Weymouth in aid of Dorset & Somerset Air Ambulance and the purchase of two defibrillators for the town.

Agincare Founder and Chairman Derek Luckhurst

Agincare Chief Executive Raina Summerson

A new role at Agincare can offer you a rewarding, dynamic and stable career.

Job security - Agincare is one of the UK’s leading care providers: familyowned, independent and sustainable. You can be reassured that Agincare is here for the long term – giving you, the people that draw on our services, and their family and friends peace of mind.

Rewarding benefits - By working for Agincare, you can access a wealth of excellent benefits including competitive pay, paid induction and training, access to Blue Light discount card, plus a generous welcome bonus for care roles.

Career development - Agincare is committed to your continuous professional development (CPD) and will support you in gaining qualifications and training to grow your career.

Play an active part in your community - In any role at Agincare you will be supporting people in the community that need it most.

Support is always there - As part of the Agincare team, you will be supported in your role but also in your own well-being. Our trained Mental Health First Aiders and Employee Assistance Programme are there should you ever need them. Find

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