Laurel Dene Welcometo
Welcome to Laurel Dene
On behalf of the entire team, I would like to extend a warm welcome to Laurel Dene. We are delighted to have you join our community.
Our expert team is here to support both you and your loved ones, ensuring that you feel at home from the moment you arrive.
This welcome pack is designed to help you settle in and includes key information about your accommodation, our facilities, and the dedicated team who will be supporting you. Inside, you will find details about the range of activities we offer to keep you engaged and active, as well as guidance on where to go for additional support should you need it.
Name, Laurel Dene Care Home Registered Manager (example image)
Whether you have questions about daily life, medical care, or social opportunities, our friendly team are always available to assist you
We look forward to getting to know you and making your time at Laurel Dene as comfortable and fulfilling as possible
If there is anything you need, please don’t hesitate to ask Useful contact information can be found at the back of this booklet
Your care team
Now that you have moved into Laurel Dene you will be introduced to your support team and key workers.
Your key workers have a special responsibility to support you. You will have your own personal care plan which outlines your individual requirements (physical, social, emotional, cultural, spiritual etc.) so that all the team are aware of and respect your needs and wishes.
You and whoever you choose, such as a family member or friend, will be involved in setting up this care plan, along with relevant professionals. It will be updated regularly to ensure that your care needs and choices continue to be met within the home.
Your key worker will always liaise closely with your next of kin to ensure that all your requirements are met.
Our fully trained teams continuously develop their professional skills and expertise to meet your evolving care and clinical needs. We build strong partnerships with community health and social care professionals
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Your care
Our Laurel Dene team is highly-trained and experienced to deliver care that is tailored to your individual preferences, needs and aspirations.
Your loved ones will have peace of mind knowing that you have professional care and support exactly when you need it, such as the use of mobility aids.
You and your loved ones can use our website to look at your care records at any time. This includes medication, eating, drinking, and other information about your welfare in the home. We'll help you to do this. Your records remain private and securely stored at all times.
We use assistive technology to support personalised and effective care in our home, for example to reduce the risk of falls.
We’ll make sure any new technology puts you and your care first, rather than make your support more complicated than it needs to be.
Your home
Laurel Dene is a purpose-built care and nursing home spread over three floors, with lifts providing easy access to all areas.
Each resident has their own private, en-suite bedroom, designed to provide a homely, comfortable and relaxing space.
Your room is fully furnished with a comfortable bed, wardrobe, bedside table, and seating area, but we encourage you to bring personal touches - photos, ornaments, or even small pieces of furniture - to make it truly feel like home.
Your room is fitted with a call system, allowing you to ring for assistance at any time, day or night. The call box is within easy reach, and our team will show you how to use it.
Whether you prefer a quiet retreat or a space to welcome visitors, your room is yours to personalise, creating a comfortable and familiar environment where you can relax and feel right at home.
Additional support
Our Laurel Dene team will take time to get to know you well in order to support your needs and choices in the home. You may sometimes also have hospital or doctor’s appointments to attend.
On such occasions we greatly appreciate the help and support of families and/or next of kin to accompany their relative as an outpatient where possible.
Just let your key workers or the office team know about any appointments you need to attend.
At Laurel Dene we support a diverse range of people with a variety of care and clinical needs, including those with living dementia and other conditions.
Our skilled and professional teams use a variety of assistive equipment, technology and mobility aids to best support you and your personal circumstances.
Laundry, cleaning & safe-keeping
Here at Laurel Dene we aim to maintain high standards throughout the home.
The housekeeping team are incredibly efficient at keeping Laurel Dene clean and tidy. They are always on-site and will clean your room daily at a time that suits you.
Should additional cleaning be required at any time, just talk to your key workers or the office team to arrange this.
We also ensure that your clothing is laundered and returned to you in a timely manner.
If you would like us to do your washing, we would be extremely grateful if you could ensure that all items are clearly labelled with your full name. Our team are always on hand to help with labelling if needed.
Money and valuables can be kept safe and secure in the Laurel Dene officejust speak to the home manager to arrange this.
Life at Laurel Dene
Laurel Dene is a stylish care and nursing home nestled in the peaceful neighbourhood of Hampton Hill in Greater London.
It's a place where you and your visitors can immerse yourselves in a area steeped in history. Our charming gardens boast ancient trees rumoured to date back to the era of Henry VIII and overlook Bushy Park, a former royal hunting ground.
Nearby, you’ll find Hampton Heath, the majestic Hampton Court Palace, Hampton Hill Theatre, and more. The local area, including the characterrich High Street, is a designated conservation area and offers a plethora of quaint shops and a wide array of delightful restaurants.
Situated in such a historic and lively setting, Laurel Dene provides ample opportunities to engage with local groups, participate in events, and celebrate seasonal festivities.
We pride ourselves on delivering personalised care to meet the unique needs, preferences, and aspirations of each and every resident.
Our commitment extends to involving you and your loved ones in all aspects of care planning, allowing you to live life on your terms, supported and cared for every step of the way.
Hampton Court Palace
Your community Your choice
Life at Laurel Dene is all about choice and engagement. Our dedicated team organises a variety of daily activities, from arts and crafts to music sessions and exercise classes. We also host film and games nights and ensure there’s always something for everyone to enjoy, depending on their personal preferences.
Our cinema room is perfect for movie afternoons, while our on-site hair salon offers a touch of pampering whenever you fancy it. You can also take part in group activities, enjoy a cup of tea with new friends in our lounges and conservatory, or explore our gardens with family.
We know how important it is to stay connected, with your friends, family and the local community Our team is always here to help you make the most of your time at Laurel Dene.
We embrace equality, diversity and inclusivity by getting to know you and your personal circumstances well. That might mean quiet time for religious and spiritual activities in Laurel Dene’s dedicated multi-faith room.
Activities Social life
The Laurel Dene Activities Coordinator will sit down with you to find out what activities, hobbies and interests you enjoy and are important to you. If you’d like to keep these up, then we’ll support you to do that.
We provide an extensive range of excursions, activities and entertainment, including visits to local parks, tea rooms and shops, plus other trips out that residents choose.
What’s on schedules are displayed around the home and updated monthly. We’re always keen to hear new ideas and suggestions from residents too.
Example activities:
Artclassesandmusical entertainers
Gentleexercise/yogaclassesor adanceclass
Nurseryvisitfromlocal childrenthencookingclub
Visittothelocalgardencentre/town
Knittingandsewingsessionsor languagelessons
Shoppingtripandgentlemen’sclub
Gooutforapublunchfollowedbya
Laura P (Daughter of Resident)
Food and drink
At Laurel Dene we pride ourselves on serving up delicious home-cooked food with an emphasis on using fresh, locally sourced produce.
Our talented chef will spend time getting to know you, your likes and dislikes. This helps them cater to your needs and work towards creating nutritionally balanced and tasty dishes.
We know that eating and drinking well is very important to staying fit, healthy and happy. Everyone is different, and our experienced care team is always on hand to support you at mealtimes.
The team at Laurel Dene ask for regular feedback from residents about their food, and always welcome suggestions for the menus.
Meal times
At Laurel Dene we are experienced in catering for everyone’s dietary requirements. That might be a diet specificed by a nutritionist or GP, or for those avoiding dairy or wheat.
We also cater for residents observing cultural or religious diets and times of eating, such as fasting.
Our daily menu choices are displayed in the dining room, where meals are served. However, just speak to a member of the team if you prefer to dine in your room, or at a different time.
Throughout the day we have a variety of hot and cold drinks, food and snacks readily available. Just ask if there’s something particular you would like.
Our menu changes weekly, offering a variety of different dishes to suit all tastes. We also have regular theme weeks to celebrate special events or occasions.
Welcoming family & friends
Your family and friends will always be made to feel welcome at Laurel Dene and may visit as often and for as long as they like.
We like to work closely with you and your loved ones to support your care at Laurel Dene. We are proud members of ‘John’s Campaign’, which supports the rights of family carers within health and social care settings.
Whilst Laurel Dene does not have a dedicated guest bedroom for overnight stays, we can welcome visitors at any time and adapt to personal circumstances.
For guests requiring overnight accommodation, there are several local hotels and guesthouses in the Hampton Hill area. Our team can help you find suitable nearby accommodation if required.
Our round-the-clock telephone and internet access ensures you and your loved ones can stay connected online whenever you wish. Our team can support you to use the technology.
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Complaints and suggestions
As a valued resident we want you to enjoy life at Laurel Dene. We always work hard to ensure our service meets your needs and expectations.
We welcome all comments or suggestions that you and your family may have that will enable us to improve our service.
Whatever your feedback, please talk to our senior team in the first instance to see if we can make changes or resolve any issues. If your concern cannot be addressed by us you may wish to make a formal complaint. Please refer to Agincare’s Complaints Procedure for more information.
Join us at our regular residents’ meetings. Here you can engage with other residents and share your ideas or concerns with our senior care team.
