LATIN INSPIRATION
Fashion and Glamour
The style that defines Luz Garcia at every step
A glimpse into her trajector and vision of success
How Luz inspires a generation of women
Press Release
Orlando FL Dominican Republic Roadshow
Orlando, Florida. For the third time, the Dominican Republic offers a Roadshow, in the city of Orlando, Florida where more than 350 tour operators, travel agents and representatives of the main airlines gathered to learn about the tourist wonders of the Caribbean country.
During the event, the Minister of Tourism of the Dominican Republic, David Collado, presented the tourist offer of the country highlighting the paradisiacal beaches, the rich culture and the hospitality of its people. In his speech, Collado seized the opportunity to share statistics regarding the initiatives underway in the tourism industry, emphasizing the significant rise in tourist numbers and flights since the pandemic. He also noted the introduction of new daily service from Southwest Airlines from MCO to PUJ, along with the existing nonstop flights provided by JetBlue, Spirit, and Frontier, making the destination more accessible for visitors from Central Florida.
The United States is the main source of tourists of the Dominican Republic and Orlando represents the third lar-
gest city and the sixth in the world. In 2023, 215 thousand tourists were received from the Orlando airport, representing 19% of the total tourists received from the United States. As of September 2024, this percentage rises to 22%. This is why it is very important for the country to strengthen commercial ties, business and investment opportunities with this city.
"We continue working with the firm commitment of promoting tourism in the Dominican Republic with the objective of continuing to create jobs, generating foreign currency and strengthening the economy of our country. From Orlando Airport, as of September we have already received 197 thousand tourists by air, with a projection of 10% growth for 2024. Figures that fill us with pride and motivate us to continue positioning the Dominican Republic as a preferred destination in the international market¨, words expressed by Minister Collado during the night.
This space also gave the opportunity to explain the Do Travel Rewards program, a loyalty program in the country whose main objective is to recognize
the efforts of travel agents from around the world in promoting the Dominican destination, providing them with firsthand information and strengthening the relationship with such important members of the industry. Likewise, the program works as a connection channel for the hotel sector with the more than 18,0000 agents around the world enrolled in the program and offers the ideal platform to create value offers for travelers visiting the Dominican Republic.
This event is part of the Ministry of Tourism's strategy to strengthen the promotion of the country in the international market and attract more visitors, contributing to the sustainable growth of the tourism sector.
BUSINESS
Betty Hernández De Mauricio Director, Dominican Republic
Financial Director
Rubén Ventura
Events Product Manager
Kelvin Peñaló
Neuromarketing Specialist
Zahíra Maxwell
Photographer
Dilia Castillo
Project Manager
Lorieth Perdomo
Art Director
Sofia Jaime
Business Consultant
Rafael Negrete
Launch of Yes Business DR
Connecting Business Opportunities between Florida and the Dominican Republic
Yes Business DR is pleased to announce its launch in the Dominican Republic. This magazine is designed to create a solid platform that strengthens and expands business connections between Florida and the Caribbean. Through this new publication, we aim to give visibility to the business opportunities that have emerged between both regions, which often go unnoticed despite their potential for economic and social impact.
The presence of Yes Business DR not only promotes trade exchanges but also positions the Dominican Republic as a key hub in the Caribbean, where local and international entrepreneurs can discover a strategic resource to develop and strengthen business connections.
In its pages, Yes Business DR will highlight investment opportunities in key sectors, offering valuable information for those looking to expand their business horizons. From Florida to Santo Domingo, this publication will act as an informative and direct bridge for those seeking to live, undertake, and thrive in these important business centers.
Yesenia Toribio Founder and CEO
Yes Business DR: Your connection to the business center of the Caribbean.
Zahira Maxwell
Zahira Maxwell is an expert with over 20 years of experience in coaching, training, and mentorship, specializing in neurocommunication, DISC methodology, and multigenerational leadership. She holds a Bachelor’s and a Master’s degree in Marketing from the Pontificia Universidad Católica Madre y Maestra in the Dominican Republic, and a Master’s in Neurostrategy and Applied Neuromarketing from the European School of Business in Madrid, Spain.
Driven by her passion for leadership development and the application of neuroscience to business communication, Zahira is certified as a Trainer and Speaker by Maxwell Leadership. Additionally, she holds DISC methodology certification (2022) and Multigenerational Leadership certification (2023). She has been a speaker at various leadership events, using her skills to inspire individuals and teams to reach their goals.
Her dedication to professional growth is supported by prestigious certifications from Yale University in “The Science of Well-Being” and the University of Pennsylvania in “The Power of Team Culture.” These certifications reflect her commitment to personal well-being and effective team leadership.
Beyond her professional roles, Zahira is a prolific writer, contributing regularly to Revista Amigo del Hogar and authoring motivational and children’s literature. Her notable works include the book Vivir o Morir: ¿Quién Decide? (2014) and the children’s story El Niño Poeta de Elefantes (2023).
As the local chair for the Neuromarketing Science and Business Association (NMSBA) in the Dominican Republic from 2016 to 2019, Zahira extended her passion for neuromarketing to community service, collaborating on projects with organizations like the Parkinson’s Disease Association and EDANCO. Zahira has been captivated by neuromarketing because it offers answers to the uncertainties surrounding sales and decision-making, bridging the gap between marketing and consumer psychology.
Empowered by her love for marketing, leadership, and neuroscience, Zahira continues to share her knowledge and skills, empowering others to achieve success in their professional and personal lives. She is excited about connecting with like-minded individuals, growing together, and creating meaningful impact.
zahira.maxwell@zmneurostrategy.com
If you are looking for the ideal destination for your next vacation, El Dorado Water Park in Cap Cana, Dominican Republic, is the perfect place to enjoy an exciting experience.
This impressive water park, inspired by the legendary city of gold, offers a unique combination of entertainment, adventure and relaxation, designed for visitors of all ages.
With a diversity of more than 20 attractions, El Dorado has something for everyone. For adrenaline junkies, the giant water slides and extreme water activities are not to be missed. If you prefer to relax, the pools and lounge areas offer a perfect environment under the warm Caribbean sun. In addition, children will find exciting adventures in safe areas dedicated exclusively to them.
El Dorado Water Park is a world-class tourist destination, designed for families looking for group fun, couples looking for a romantic getaway or travelers who simply want to relax. This water park offers an unparalleled experience, providing a perfect blend of family fun, exciting activities and moments of calm in a paradisiacal setting.
Make your next vacation unforgettable at El Dorado Water Park, a paradise where adventure and relaxation meet in the heart of the Caribbean, and get ready for moments you will remember forever!
+1 (849) 507 7904 reservas@eldoradowaterpark.com
ELEGANCE AND POWER ON SCREEN Luz García
Luz García is a name synonymous with elegance, influence, and resilience in the entertainment industry. Her journey began in 1996 on the Puerto Rican show Vale Más on Channel 4, where she was not only building a media career but also establishing her commitment to social impact with the launch of her foundation Belleza por una Causa, dedicated to supporting charitable initiatives. Luz’s heart for social causes has been as prominent as her career in the spotlight, showing the world that beauty and compassion go hand-in-hand.
Representing the Dominican Republic on the global stage in the Miss Universe and Miss World pageants, Luz showcased the elegance and cultural pride of her homeland. Her time in Puerto Rico, working alongside influential figures like Héctor Marcano, was pivotal in shaping her skills as a communicator. In 1999, Luz returned to the Dominican Republic, where her journey continued to evolve, transitioning into prominent television roles after her reign as Miss República Dominicana.
Her first steps back on Dominican soil led her to El Show del Mediodía, where her presence quickly captivated audiences. Soon after, she took on a starring role in El Escándalo del 13, solidifying her status as a household name alongside
Luis Manuel Aguiló. Luz’s passion for entertainment extended into radio, where she co-hosted Formalmente Informal with Ramón Pastrano, a show that delved into the local entertainment scene and showcased her versatility as a media personality.
In 2003, Luz embarked on a solo venture that would change her life and the Dominican media landscape—Noche de Luz. This variety show brought together art, entertainment, and deep conversations with luminaries from across the globe, from ex-presidents to celebrated writers and journalists. Over the years, Noche de Luz has grown into an institution of Dominican television, drawing exclusive guests, both local and international, and capturing the hearts of viewers. Luz’s dedication to quality content has taken her abroad to connect with global stars, enhancing her show’s reputation as a platform for authentic and groundbreaking entertainment.
Luz’s talents extend beyond television; she’s taken to the stage in critically acclaimed theater productions like Orgasmos, Malas, and Marilyn Monroe: Última Llamada. Her contributions to the world of cinema include roles in El Rey de Najayo, El que Mucho Abarca, and Flow Calle, showcasing her versatility across multiple
entertainment mediums. Whether on television, radio, film, or theater, Luz’s presence radiates authenticity, setting her apart as a true icon.
In this exclusive issue, we celebrate Luz García’s extraordinary journey—from her early days in Puerto Rico to becoming the Dominican Republic’s own media queen. Her story is one of perseverance, ambition, and staying true to one’s roots. As Luz ventures into new horizons with Noche de Luz: El Podcast, she continues to evolve, inspiring a generation of women to pursue their dreams with grace, confidence, and a sense of purpose.
This month’s cover captures Luz not only as a television personality but as an emblem of elegance and empowerment for women across Latin America. She is a trailblazer whose influence goes beyond the screen, and we are honored to share her story with you.
Luzgsrciatv@gmail.com @luzgarciatv
BABY DADDY Sensaciones de la música caribeña
Originario de las vibrantes islas de Puerto Rico y República Dominicana, Babydaddy es un grupo talentoso que está arrasando en el mundo de la música. Compuesto por El Adri, Mikey BB y Beeno, este carismático grupo combina a la perfección diversos géneros para crear un sonido contagioso.
Unidos por su pasión por la música y su inquebrantable dedicación, los miembros de Babydaddy se conocieron a través de los años en New Orleans, Louisiana compartiendo una visión común de éxito. Desde que unieron fuerzas hace cuatro años, han perfeccionado su oficio, cultivando un estilo único que resuena entre los fans.
Desafiando los límites de los géneros, el sonido ecléctico de Babydaddy entrelaza elementos de ritmos latinos, ritmos urbanos y estilos contemporáneos. Inspirándose en su herencia caribeña y sus influencias en el área de New Orleans, su música trasciende las divisiones culturales y atrae a audiencias diversas.
A medida que va ganando impulso, el sencillo “el Babydaddy” continúa superando los límites creativos, creando música innovadora que cautiva a los oyentes.
We are an integrated production company focused on Audiovisual Production, Events, Digital Marketing and Public Relations.
Specialized in complementing our experience in audiovisual production with strategic communications.
We have more than 16 years of experience, generating results that connect and generate a greater impact on the sales of our clients.
At KP COMUNICACIONES we are experts in placing your brand in the Top of Mind¨ of people.
He has more than 17 years of experience in the area of Audiovisual Production (Radio and TV), Journalism and Public Relations. Currently Producer of the entertainment program TOO MUCH EN LA NOCHE transmitted daily by Telecentro channel 13 at 10pm.
HAS BEEN PRODUCER OF:
Conectados (3 years)
Happy Team (4 years)
Carlos Alfredo Show (1 year)
HT Magazine (1 year)
Con Jatnna (4 years)
Conectando, specialized program of the former CDEEE (1 year)
RADIO
Contraportada Radio (7 years)
Aquí entre Nos Radio (At present) (Producer and Marketing Company)
KELVIN PEÑALÓ
B.A. in Social Communication Radio and TV Producer Announcer and Master of Ceremony
DAVE STRING VIOLINIST
Professional Violinist. Dynamic Performer. Showmen. Live Experience Creator.
Dave String is a passionate and talented violinist who has been captivating audiences with his mesmerizing performances for over a decade. His unique blend of classical training and modern style sets him apart, making each of his performances unforgettable. Whether it’s a wedding, corporate event, or private concert, Dave String’s masterful violin playing adds an elegant and enchanting touch to any occasion.
(809) 448 2146 kpnalo@kpcomunicacionesrd.com
With a deep love for music and a commitment to excellence, Dave String is dedicated to providing exceptional musical experiences. His repertoire includes a wide range of musical genres, from classical masterpieces to contemporary hits. known for his captivating stage presence and showmanship. Originating from Venezuela, David has traveled a rich musical journey that has taken him from performing at local venues to captivating audiences in international settings.
PRESS RELEASE
THURSDAY, NOVEMBER 7, 2024
THE 2024 INTERNATIONAL BOOK FAIR IS FORMALLY INAUGURATED
The event will take place until November 17 at the Plaza de la Cultura Juan Pablo Duarte Santo Domingo.
The twenty-sixth Santo Domingo International Book Fair (FILSD 2024) opened its doors this Thursday, in an edition dedicated to the writer Mateo Morrison, 2010 National Literature Prize, and which has Washington Heights as a guest community.
The opening ceremony, held in the Carlos Piantini room of the Eduardo Brito National Theater, was attended by the Minister of Culture, Milagros Germán, and Andrés Bautista García, administrative minister of the Presidency.
He was also accompanied by the general director of Books and Reading, Ángela Hernández; the director of the Book Fairs, Joan Ferrer; the writer honored in this edition, Mateo Morrison; Government officials, members of the diplomatic corps accredited in the country and national and international writers.
Minister Germán stated that for the Dominican Government and its management, this fair is “the most revolutionary, most democratic and most popular event that we present to our public; the best of the world of thought, the publishing world and the book industry.”
The official added that, being organized by the Ministry of Culture, this event is an open and
plural fair that welcomes all current currents of thought without any bias, celebrating freedom of ideas, publication, participation and expression.
The ceremony began with the interpretation of the national anthem by the Koribe choir group, under the direction of teacher Nadia Nicola, an act that gave way to the welcoming words by Joan Ferrer, who highlighted the importance of this fair as a space for cultural encounter and the promotion of reading.
One of the most surprising moments was the presentation of “FIL”, the event’s mascot: an interactive hologram with artificial intelligence technology that will be available to all visitors in the Imagination Pavilion, one of the fair spaces that captured the greater attention in 2023.
During this presentation, FIL maintained a dialogue with the actor and theater director Fausto Rojas, to whom he answered questions about the activities that will take place at the fair, in addition to demonstrating in his interactions a sense of humor that was developed for those present.
Likewise, in an emotional tribute, the Minister of Culture gave recognition to the writer Rhina Espaillat, a prominent representative of the Dominican community in the United States.
“This recognition symbolizes the wave of the sea that separates us and, at the same time,
connects us,” said Germán, referring to the FILSD 2024 motto, “Books connect.” Espaillat deeply appreciated this honor and expressed his pride in bringing Dominican culture to international stages.
The event concluded with an artistic presentation that included Morrison’s poetry and the interpretation of musical pieces by artists such as Maridalia Hernández and Adalgisa Pantaleón. Finally, to the sound of the merengue “I’m from here, I’m from there”, the official theme of the fair, the ribbon cutting took place that officially marked the beginning of FILSD 2024 About the 2024 Book Fair
With a program that includes more than 500 activities and in which 61 international guests from 18 countries participate, FILSD 2024 promises to be a meeting space for the entire public that comes to the Plaza de la Cultura, where you can enjoy a total of 15 pavilions and various literary spaces.
This festival of letters will bring together representatives of 242 publishing labels, as well as more than a dozen local distributors, while areas will be set up for magazines, institutions, religious literature and foundations.
The complete schedule of the Santo Domingo 2024 Book Fair is available on the Ministry of Culture portal (www.cultura.gob.do) and can also be followed on the institution’s social networks.
Ministra de Cultura Milagros Germán junto a nuestra Directora RD Betty Hernández de Mauricio.
Ministra de la Mujer Mayra Jiménez y nuestra Directora RD.
MELISSA GONELL
Melissa Gonell, licenciada en Comunicación Social, destacada en el mundo de la asesoría de imagen y estilismo en República Dominicana . Desde temprana edad, su vida ha estado marcada por el universo de la moda. Hija y nieta de mujeres apasionadas por el diseño y la costura, creció entre telas, patrones y el sonido constante de una máquina de coser. Inspirada por el trabajo de su madre y abuela, Melissa encontró su pasión y vocación en el mundo de la moda y la imagen.
Al culminar sus estudios en comunicación social en la PUCMM decidió ampliar sus conocimientos en el extranjero y se trasladó a Nueva York, donde estudió asesoría de imagen y estilismo de moda en The Fashion Styling Institute. Esta formación le permitió desarrollar un enfoque integral en su trabajo, enfocándose en la imagen personal desde una perspectiva que va más allá de la estética, abarcando también el empoderamiento y el crecimiento personal.
Melissa ha trabajado con una gran diversidad de figuras y sectores, incluyendo el ámbito corporativo, político, creativo y empresarial, brindando su experticia para potenciar la imagen de sus clientes de manera estratégica y auténtica. Con su experiencia y su compromiso, Melissa se ha convertido en una referencia para quienes buscan proyectar una imagen de éxito que refleje su esencia y personalidad.
CASA DE TEATRO
Casa De Teatro is a cultural center located in the colonial city of Santo Domingo in the Dominican Republic, inaugurated in 1974 by the well-known Dominican writer Freddy Ginebra.
Many new national artists have been born there. Dream and project were unified and all efforts were combined so that this old space would become a cultural center where new and established artists would find their nest. Singers, musicians, dancers, poets, storytellers, actors, painters, designers, photographers... made the old colonial house their home.
The creative effervescence made that a space thought only for theater, was transformed into a painting gallery, rehearsal room, school for children and adults, theater group formation, dance school, photography groups, jazz night, puppet theater, poets meetings, lecturers center... the house came to life and became a channel for new and young artists to express their talent without the need of economic resources or prestige.
Every year more than 30 exhibitions of painting and photography are held in its gallery, music, ballet, theater, conferences and many other cultural expressions are produced. Cultural exchanges are made with other countries, its works and exhibitions are taken to the cities of the interior, presentations to companies are organized. The house is open every day of the year and the artists meet in its café bar and on weekends and holidays.
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A corner of Spanish tradition, Iberian ham and tapas that will make you travel without leaving
Santo Domingo.
About the Place
Since its opening in 2023, IBER&CO has become a tribute to the essence of Spanish gastronomy. Founded by a group of Spaniards passionate about the cuisine and culture of their homeland, and led by Chef Oriol Beramendi, this restaurant has successfully brought the authenticity of Iberian taverns to the Dominican Republic, inviting everyone to enjoy an authentic Spanish culinary experience.
Located in the prestigious Blue Mall, in the heart of Santo Domingo’s main commercial area, it offers an exquisite selection of Iberian ham from the finest pastures, a menu of traditional tapas, and a wide selection of wines. Each dish is crafted to capture the essence of Spanish cuisine in a refined ambiance, ideal for family enjoyment.
The Experience:
At IBER&CO, you will enjoy premium Iberian ham and iconic tapas, prepared with high-quality ingredients and techniques that stay true to Spanish roots. Pair these delicacies with a glass of Spanish wine from our carefully curated selection, designed to enhance every flavor and offer you a complete culinary experience.
Deli
At IBER&CO, you are not only invited to enjoy the dishes in the restaurant; you can also take a piece of Spain home with you from our exclusive deli area, offering select products from Spanish gastronomy.
Spanish gastronomy lovers will find a range of products like hams, chorizos, and cheeses, perfect for enhancing gatherings and special dinners. Additionally, we offer personalized charcuterie boards for any event and exquisite gift boxes, ideal for surprising family and friends. Don’t wait any longer to discover the magic of authentic Spanish cuisine in every bite.
Financial protection for employees
Legal compliance
Peace of mind
Improved workplace morale
Reduced financial liability for employers
Protection against lawsuits
legal action from injured employees
financial instability
employee dissatisfaction and turnover
damage to company reputation
loss of business licenses
We’re
with a lot of effort, as a lawyer. I completed my work at night, sometimes with little light, but always with the desire to improve myself, to continue growing.
SPECIFIC FACTS ABOUT HER LIFE
I was born in San Francisco de Macoris, a town in the north of the Dominican Republic. I was raised in absolute poverty, so I wore my first shoes at the age of ten. I used to cover my feet with rubber flip-flops found in the garbage, which almost always peeled my feet.
At the age of eight I started selling vegetables at the public market in my village with my mother. Another way to subsist was to raise pigs in the backyard where we lived, which were fed with the leftovers from the meals of the richer neighborhoods, where I went every afternoon with a can. Pigs in my country were called “the piggy bank of the poor”, and it was thanks to the sale of one of them that I was able to put on my first shoes.
Our poverty was such that we almost always went to school without breakfast, because sometimes we didn’t even have enough wood for the stove.
In this situation of misery my father decided to go to another town to look for work, which was another hard blow for us, because he was not doing well either. It was many years later that he found a homemade, natural recipe and started a small seasoning factory. This enterprise of my father’s made it possible for me to work with him. I remember that I had to peel the garlic, which was always very hot, which burned my fingers, and they were always full of blisters.
I worked eight hours and sometimes more, when orders increased. This work also made it possible for me to go to university where I graduated,
In my country graduating, especially if you are poor, does not guarantee you a job, because you need to have many relationships, so in 2002, I decided to come in search of the American dream. It was a hard blow for my children, one 2 years old and the other 9 months old. But the biggest blow was for me, because of the need they had for me and thinking that they needed me.
The first barrier to overcome was the language barrier, difficult but not impossible. I managed to get a job working 10 hours a day, 7 days a week with a salary of 50 dollars a week.
This job helped me in what has been my world since I was a child, sales, and with a capital of $70 dollars I started in the watch business. At that time I started to bring some samples of the sazon that my father produced and offered it to my customers to taste, they fell in love with the flavor immediately. The sazon has its trick.
I invite a friend of mine, José Luis is his name, to make me a web page to sell my products. I offer him rice with stewed chicken and when he tastes it, he is left savoring it until he asks me what I had added, I answered him that the seasoning that my father makes in Santo Domingo, he too, like my clients, had been enchanted with the flavor.
That’s when it occurred to me that with a good investment in the factory and processing the permits I could bring them to the United States, so that Hispanics or people from anywhere in the world could enjoy the quality of this seasoning.
And the pandemic, yes, the pandemic made all the investment almost lost, but it did not make me lose faith, I kept looking for a way to sustain it until I was able to bring it, after
overcoming all the bureaucratic barriers of the permits. I remember when my children would ask me, “Mommy, when are the sazones coming? It was hard, but I always answered “soon!
After bringing it in, comes the marketing process. But I know that it is a staple product, nobody eats meat without seasoning anymore, so as my friends say, I put my heart into it!
Many doors were closed to me, I lost money, many questions remain unanswered, many criticisms saying don’t go on with it, a lot of discouragement. But I kept faith in that divine God who is always there for his children.
One day the first boxes arrived, 63 to be exact, I went out in my “guagüita” and in one day they were all sold out. I brought them back and our CLARIBEL, SAZÓN DOMINICANO is already in the main supermarkets of New York, Connecticut, Boston, Philadelphia, New Jersey.
I continue to ask for everyone’s support, because my desire is that CLARIBEL SAZÓN DOMINICANO, reaches all the tables of the world, because it is a completely natural seasoning, zero calories and very low in salt.
Thank you Primer Impacto of Univision, the television network that supports Hispanics, for the opportunity, I want that through you doors continue to open for me and be a MOTIVE of inspiration for many, especially for those who come in search of the American dream, which I believe is possible
EMPOWERING BRANDS, BUILDING BUSINESSES, CONNECTING COMMUNITIES
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Beyond the Results: How Personal and Business Purpose Inspire Transformational Leadership
by Magda Vargas Battle
As we close out 2024, there’s no better time to reflect on the deeper motivations that drive us forward. For leaders and entrepreneurs, aligning personal purpose with business goals is not just a strategy—it’s a powerful way to inspire transformational change. When your own vision resonates with the mission of your business, you créate a foundation of authenticity that fuels resilience, drives results, and shapes a legacy.
Why Aligning Purpose Matters Leaders often focus on metrics and outcomes, yet the most meaningful achievements stem from a purpose that transcends the bottom line. When personal values and business goals are in harmony, decisions become clearer, teams are more engaged, and challenges feel surmountable. It’s this alignment that allows leaders to move from a transactional approach to one that is genuinely transformational.
How Can You Start Your New Year?
Begin 2025 with a purposeful meeting to reconnect with both individual and business values. Invite your team to share their personal motivations alongside the company’s mission, fostering a shared sense of purpose. Use this session to define or refine your organization’s core values, aligning everyone’s strengths and aspirations with the company’s broader goals. This approach builds a unified foundation that will guide resilient, purposeful decisions and foster a motivated team throughout the year.
Starting 2025 with a focus on purpose sets a powerful tone, readying your team to embrace challenges and drive meaningful progress together.
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In the fast-paced world of business, customer experience is everything. Companies are constantly seeking innovative ways to enhance service efficiency, boost customer satisfaction, and reduce operational costs. Enter Chatflow360, an advanced AI-driven platform designed to transform customer service, streamline call center operations, and revolutionize customer care.
What is Chatflow360?
Chatflow360 is an all-in-one AI-powered platform engineered to handle diverse customer service tasks, from customer support and call center interactions to managing customer care campaigns and product pitches.
Key Features and Capabilities
Comprehensive Customer Service Management
Chatflow360 is designed to manage the full spectrum of customer service tasks, ensuring smooth and consistent support across various touchpoints.
2 3 4 5 6
Automated Call Center Operations
For companies that rely on call centers, Chatflow360 serves as an intelligent digital agent, handling high volumes of calls with efficiency and accuracy.
Product Pitches and Campaign Management
The platform is not only built for reactive customer service but also for proactive customer engagement. Chatflow360 can be tailored to pitch new products, run targeted campaigns, and recommend relevant offerings based on the customer’s history and preferences.
Appointment Schedulingand CRM Integration
One standout feature of Chatflow360 is its ability to schedule appointments directly through its interface, fully integrated with CRM systems and workforce management tools.
Intelligent Call Transferfor Human Interaction
While Chatflow360 excels at automating customer interactions, it also recognizes when a conversation requires a human touch.
Data Retention and Personalization
Chatflow360 remembers previous interactions, prices quoted, and customer-specific preferences, enabling a highly personalized experience..
Why Choose Chatflow360?
Efficiency and Cost Savings: Chatflow360’s AI-driven model allows companies to reduce labor costs and handle customer inquiries more efficiently, reducing the need for large support teams.
Scalability: Whether handling a small business’s support needs or a large corporation’s call center operations, Chatflow360 adapts to meet the demands of any scale.
Enhanced Customer Satisfaction: By providing fast, accurate, and personalized support, Chatflow360 significantly enhances customer satisfaction. The ability to seamlessly transition to a human agent also gives customers confidence that their needs will be met with care and efficiency.
Seamless Integration: With robust integration capabilities, Chatflow360 can be embedded within existing CRM, ERP, and workforce management systems, creating a unified service ecosystem. This makes it easy for businesses to adopt and adapt the platform to their current workflows.
Conclusion
Chatflow360 is more than just a customer service tool; it’s a fully automated, intelligent platform designed to redefine the way businesses interact with their customers. From answering routine inquiries and pitching new products to scheduling appointments and transferring calls to live reps, Chatflow360 delivers a seamless experience that is both efficient and human-centered.
WHY COMMUNICATE WITH A POSITIVE MIND?
BY MAYRA LA PAZ/YES BUSINESS
Communicating with a positive mind is fundamental to present a company or product correctly, as it projects confidence and credibility to the public. company or product, as it projects confidence and credibility to the public. When we focus on positive messages, we create an atmosphere of openness that facilitates the rapprochement with customers. with customers. This fosters a bond based on empathy and respect, two key elements for building long-lasting key elements for building lasting and effective relationships in any business environment.
A positive attitude in communication also influences the perception of the brand, making the public associate the company with the customer. the public to associate the company with well-being and success. People tend to trust and prefer brands that convey optimism and security. and security, as this has a motivating effect on their purchasing decisions. purchasing decisions. By showing a positive mentality, the company sends a message of strength and professionalism, which is crucial to stand out in a competitive market.
In addition, communicating with positivity allows us to face any challenge or inconvenience that may arise with a better disposition. or inconvenience that may arise. Instead of
focusing on the problems, a positive mindset to find solutions and convey calm and confidence to customers. This reinforces the company’s as a reliable and resilient partner that is always ready to overcome any adversity for the benefit of its customers. adversity for the benefit of its customers.
Lastly, positive communication creates a healthy working environment within the company, which is reflected in the company’s company, which is reflected in the interaction with the public. Employees who are motivated and employees who are motivated and optimistic spread that energy in every contact with the customer, strengthening the company’s image and promoting a healthy working environment. and promoting an atmosphere of cordiality. In short, communicating with a positive mindset is a powerful strategy to genuinely connect with the community and convey the brand’s values transmit the brand’s values in an effective and authentic way.
Mayra la Paz
journalist, mentor specialized in transmodern communication
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Betty Hernandez
Faith, woman, mother, strength, are not only words, but the embodied definition of Betty Hernández, communicator above all, who this Friday International Women’s Day honors Dominican bibliography with the release of her book “Ser mujer.”
Being a woman gives us the story of pain and improvement of a writer from her own life... Through her words we find a refuge of understanding and a guide for those who have also faced similar losses.
But it is the author herself who expresses the very essence of her work: “Everything that is written here happened to me and to several friends, collaborators in the domestic sphere and acquaintances who, as women, wives and mothers, seek to please God in our actions”
