ORIENTATION HANDBOOK
“We didn’t invent the 100% concept. We just perfected it.”
Clay Fouts Founder/Chairman
2 OUR MISSION
#17
#36
INDEPENDENTLY OWNED BROKERAGE IN ARIZONA
INDEPENDENTLY OWNED BROKERAGE IN THE NATION
*
FOR TRANSACTIONS CLOSED IN THE NATION
FOR SALES VOLUME IN THE NATION LOCALLY OWNED
RISMEDIA REAL TRENDS
* ** **
•
•
LOCALLY GROWN
NATIONALLY KNOWN
* **
3 REALTRENDS & RISMEDIA
2022
A LETTER FROM OUR CEO
As the CEO of West USA Realty, I am honored to lead a company that has been dedicated to the success of real estate agents for over three decades. Our story began in 1986 when my father founded West USA with a mission to create a company that was built by real estate agents for real estate agents.
Since then, we have remained committed to this mission and have worked tirelessly to provide the best possible support, training, and technology to our agents. We understand that our clients are our agents, and we believe that their success is our success.
At West USA, we are proud to have a team of dedicated staff who share our mission and are passionate about helping our agents achieve their goals. We are constantly seeking new ways to improve and innovate, and we believe that this dedication has been a key factor in our success.
Over the years, we have faced many challenges, but we have always remained true to our values and our commitment to our agents. We understand that the real estate industry is constantly evolving, and we are committed to staying ahead of the curve and providing our agents with the tools and resources they need to succeed.
I want to take this opportunity to thank you for becoming a member of our Family. It is because of you that West USA Realty has become the success it is today, and we look forward to continuing to grow and succeed together in the years to come.
CLINT FOUTS
President & CEO
We Didn’t Invent The 100% Concept, We Just Perfected it.
4
FROM THE CEO
CLINT FOUTS President & CEO
TODD C. MENARD COO
DEBBIE QUAIN Administrative Officer
NICK WEITEKAMP Executive Vice President
KRISTY ECKENRODE General Manager
5
TONI ROW Assistant General Manager
WHO’S WHO AT WEST USA
NICOLE PICKINPAUGH Director of Transaction Services
MARGE LINDSAY Director of Education
CARRIE LYNN MASON Manager of Culture & Development
GARRETT WALLACE Onboarding Specialist
SHERALEE BANEY Director of Inbound Sales
KEITH FLYNN Director of Digital Marketing
6 WHO’S WHO AT WEST USA
HAILEY HURLOCK Creative Lead
SCOTT QUAIN Information Technology
STEVEN FOUTS Information Technology
HEATHER DECKERT Administrative Assistant
SANDRA BALCOM North Phoenix Corporate Office Assistant
TERRY OHTON Broker Assistant
SAMANTHA BERGMAN Accounting Specialist
7 WHO’S WHO AT WEST USA
GRACE BROOKS Support Specialist
SUE FLUCKE
DUANE FOUTS - Designated Broker
Duane Fouts was born and raised in Montana, moving to Arizona in 1987. He is no stranger to the real estate industry, having started his real estate career in 1988. Duane obtained his Arizona Brokers License in 1995 and spent many years as the Owner/Designated Broker for the largest real estate company in Arizona, managing as many as 1,850 agents in the firm.
SUE FLUCKE - Managing Broker
Sue was first licensed in real estate in Missouri in 1992 doing residential, commercial & property management real estate. She became licensed in AZ in 1996, a broker in 1999, a Designated Broker from 1999-2002 and has been in management since 1999. Sue was the 2019 President of the Phoenix REALTORS® & a current Director of the Arizona REALTORS® (AAR.) She is the current Treasurer & Legislative Chair of the West Valley Chapter of the National Association of Residential Property Managers (NARPM) and on the Board of the State Chapter of NARPM. Sue has a passion for teaching; counseling agents; training Coaches & new licensees as the West USA Director of Coaching.
DEAN N. BECKER - Managing Broker
Dean has had his Broker”s license for 12 years. In his career in Real Estate, he has advanced from Agent, Associate Broker, Team Leader, to Managing Broker. He holds a Certified Distressed Property Expert Designation and is also a member of SEVRAR.
KYLE FOUTS - Managing Broker
Kyle was born in northern Montana and moved to Phoenix with his family at the age of 7. After graduating from Coronado High School, while attending GCU he pursued a degree in Business Administration. After college he joined his family at Dan Schwartz Realty. He went on to get his Brokers license three years later and has been a managing broker here in the Valley for the last fifteen years. In 2004 he married his beautiful wife Lauren, they have 4 children together, Ayvery, Sydney, Georgia, & Oliver.
of
outside
West USA is a member
local and
area associations
DUANE FOUTS
Designated Broker Broker Since 1995
DEAN N. BECKER
Managing Broker Broker Since 2006
KYLE FOUTS
Managing Broker Broker Since 2005
Managing Broker Broker Since 1999
8
OUR BROKERS
OFFICES / AMENITIES
West USA features upscale, fully-equipped facilities. Each office includes these amenities:
Live Onsite Receptionist • Live After-Hours Answering Service • On-Site Office Manager and Support Staff 24/7 Access
Professional Waiting and Conference Rooms • Internet Access • Large Flat Screen Televisions
State-of-the-Art Computers • Multi-functional Color Copier/Fax/Scanner/Printer • Personal Fax to Email Number
Private Offices • Workstations with Wireless Access • À la Carte Transaction Management Services
AHWATUKEE
4505 E. Chandler Blvd. Suite 170
Phoenix, AZ 85048
Phone: 480.893.0600
Fax: 480.893.2555
MESA
1640 S. Stapley Drive Suite 124
Mesa, AZ 85204
Phone: 480.820.3333
Fax: 480.820.2049
CORPORATE OFFICE
2355 W. Utopia Road Suite 100
Phoenix, AZ 85027
Phone: 602.942.4200
ARROWHEAD
16150 N. Arrowhead Fountain Center Drive, Suite 100
Peoria, AZ 85382
Phone: 623.487.5096
Fax: 623.487.5099
NORTH PHOENIX
2355 W. Utopia Road Suite 101
Phoenix, AZ 85027
Phone: 602.782.2000
Fax: 602.782.2001
CHANDLER
1850 E. Northrop Blvd. Suite 170
Chandler, AZ 85286
Phone: 480.465.5000
Fax: 480.465.4989
SCOTTSDALE
14350 N. 87th Street Suite 170
Scottsdale, AZ 85260
Phone: 480.948.5554
Fax: 480.991.8573
GOODYEAR
2920 N. Litchfield Road Suite 100
Goodyear, AZ 85395
Phone: 623.522.5000
Fax: 623.522.5010
SURPRISE
15128 W. Bell Road Suite 10
Surprise, AZ 85374
Phone: 623.888.5900
Fax: 623.888.5999
Arrowhead
Surprise Goodyear
Ahwatukee
Mesa
Chandler North Phoenix
Scottsdale
9
BRANCHES / IBA LOCATIONS
AHWATUKEE BRANCH
4505 E. Chandler Blvd., #170 Phoenix, AZ 85048
P: 602-942-4200
BRANCH MANAGER
Donna Leeds
BROKER CODE
WUSA06
CHANDLER BRANCH
1850 E. Northrop Blvd., #170 Chandler, AZ 85286
P: 602-942-4200
BRANCH MANAGER
Kara Gray
BROKER CODE
WUSA92
MESA BRANCH
1640 S. Stapley Dr., #124 Mesa, AZ 85204
P: 602-942-4200
BRANCH MANAGER
Kerri Schlief
BROKER CODE
WUSA04
SCOTTSDALE BRANCH
14350 N. 87th Street # 170, Scottsdale, AZ 85260
P: 602-942-4200
BRANCH MANAGER
Raquel Megge
BROKER CODE
WUSA02
ARROWHEAD BRANCH
16150 N. Arrowhead Ftn. Ctr.
Dr., #100, Peoria, AZ 85382
P: 602-942-4200
BRANCH MANAGER
Ana Beltran
BROKER CODE
WUSA05
GOODYEAR BRANCH
2920 N. Litchfield Rd., #100 Goodyear, AZ 85395
P: 602-942-4200
BRANCH MANAGER
Janet Musslewhite
BROKER CODE
WUSA90
NORTH PHOENIX BRANCH
2355 W. Utopia Rd., #101 Phoenix, AZ 85027
P: 602-942-4200
BRANCH MANAGER
Claudia Ewen
BROKER CODE
WUSA94
SURPRISE BRANCH
15128 W. Bell Rd., #10 Surprise, AZ 85374
P: 602-942-4200
BRANCH MANAGER
Jade Beardsley
BROKER CODE
WUSA87
IBA OFFICE LOCATIONS
ESTRELLA
17750 W. Elliot Road, Suite 116, Goodyear • 623.474.5900
FOUNTAIN HILLS
16622 E. Avenue of the Fountains, #102 • 480.816.4316
HEBER/OVERGAARD
1824 Arizona Hwy. 260, Suite A • 928.535.3553
PAYSON
903 E. Arizona Highway 260, Suite 5 • 928.474.2002
PINETOP/LAKESIDE
2482 E. White Mountain Blvd., Suite B • 480.980.2611
SHOW LOW
960 E. Deuce of Clubs • 928.537.3033
SNOWFLAKE
80 S. Main Street • 480.980.3032
LAKE HAVASU CITY
27 S. Acoma Boulevard • 928.208.2022
SNOWFLAKE
PAYSON
PINETOP SHOW LOW OVERGAARD
10
7 DIVISIONS THAT YOU CAN CHOOSE FROM AT ANY TIME
group specializes in a multitude of areas, including but not limited to; Distribution, Manufacturing, Service Companies, Professional Practices, Medical Practices, Software
Hi-Tech Companies, Restaurants
Bars, Automotive Service Companies, Beauty Salons & Spas, Dry Cleaners, Franchises, and more!
is a full service brokerage. We offer our agents Commercial, Commercial Leasing, and much more.
Our
&
&
West USA
Commercial
hands-on, personal approach.
Our Land Specialists at West USA
serve clients with a
We know knowledge is power; frequent client interaction is essential; in-depth market information and competitive analysis are imperative.
The Property Management division is a group of dedicated individuals that handle everything from buying and selling homes, to the daily management of residential properties in the Greater Phoenix Area, as well as the surrounding cities.
luxury
additional
Boutique Luxury Division within West USA Realty has a primary focus in uniting distinctive properties, ultimate estates and equestrian kingdoms with extraordinary lives. WHY LIMIT YOURSELF? 11 OUR DIVISIONS
West USA Realty is a full-service real estate brokerage including residential real estate, a property management division, new homes division, commercial division and
homes division. At West USA Realty, Inc. to be a member in the New Home Division and represent new home buyers the licensee must be a REALTOR®, and must pass
education at the Nation’s leading new home sales training companies Hyland Bay. The
12 COMMERCIAL REAL ESTATE SERVICES
We offer Onboarding Services because we look out for our agents!
Schedule a 1-hour online Onboard Session to log-in and navigate through Dashboards & Emails.
SESSIONS INCLUDE BUT NOT LIMITED TO:
AAR online log in and navigation tour of site of favorites
Transaction Desk with brief navigation of tools
West USA Dashboard complete with navigation tour
West USA email verify log-in and forward if applicable
Cover all resources, divisions, support, & phone numbers
Open forum for questions
Garrett is our Onboarding Specialist. He welcomes all Agents and assists with logging in to the West USA Dashboards & West USA emails. Schedule a one hour online Onboard Sessions to learn how to log-in and navigate!
13
ONBOARDING
GARRETT WALLACE Onboarding Specialist
West USA Realty offers our agents the very best in Customer Service Care. Should you experience issues with any system or process, our IT department is only an email away! TECHSUPPORT@WESTUSA.COM NEED HELP? Go to your MYWESTUSA Dashboard and click on the Question Mark icon. SCOTT or STEVEN will contact you shortly. ? IT DEPARTMENT 14 INFORMATION TECHNOLOGY
We offer our agents an excellent selection of business cards, signage, and apparel. Go to the Vendor Store for printing/signage at MyWestUSA.com to place your order, or go to WestUSAShop.com. For other requests, email build@westusa.com Business Cards Thank You Cards Agent Signs Our Agent Signs come in a variety of sizes from 24”x18” to 24”x36” Apparel Car Magnets 24”x12” 20”x10” 30”x15” Megan Piotrowski 480.482.7140 WestUSA.com Open House Signs 24”x18” A-Frame 24”x36” Triangle Shop WestUSA Powered by Agent Signs Apparel Car Magnets Business Cards Thank You Cards Open House Signs ShopWestUSA.com SCAN THE QR CODE TO GO TO WESTUSASHOP.COM BEFORE PRINTING OR POSTING ANY MARKETING MATERIALS Please send to advertising@westusa.com for approval. ATTENTION! 15 PRINTING / SIGNAGE / APPAREL
16 ONLINE WEBINAR
17 STAYING CONNECTED WITH WEST USA LET’S STAY CONNECTED PODCAST Tune in every Monday morning at 9:00AM for the very best in training, information, and technology. This is your chance to be in the know, hear from the industry’s best, and get valuable tips to help increase your real estate business! To register, go to MyWestUSA.com and select PODCAST. FACEBOOK Join the Facebook closed group for your branch location! AND FOLLOW US ON OTHER SOCIAL MEDIAS MONTHLY DIGITAL MAGAZINE Subscribe to WestWords TODAY and stay ahead of the competition! • I AM West USA Agent Highlight • Broker Blog • Vendor Articles • Market Stats with Todd Menard • West USA Cares • Upcoming Event Calendar MAY 2023 WESTWORDS I AM WEST USA OSA HEMBERG APRIL MARKET STATS REAL ESTATE ISSUES FOR AGENTS FROM DEAN BECKER WAYS TO AVOID HOME BUYER'S REMORSE AGENT IN ACTIONBRENDA WEE Saguaro Flower, State Flower of Arizona TIPS & TRICKS FOR EMAILINGSUCCESSFULLY CONTACTS WITH YOUR CRM MAY CALENDAR WESTUSAMEDIA.COM
WEST USA CARES CHARITIES
West USA Cares is a community outreach initiative with the goal of making a difference through humanitarian and philanthropic assistance in the communities we serve. Through awareness, exposure and hard working Real Estate Professionals, West USA Cares lends a helping hand of support to communities, charitable organizations, families and individuals.
If you would like to get involved with West USA Cares, please call
CARRIE LYNN MASON
West USA Cares Director
18
602.942.4200.
• BOOK A CALL WITH AN EXPERT • GET AN INSTANT QUOTE • EXPLORE OUR PLAN OPTIONS V ISI T W E S T U S AH E A LTH C ARE . C O M T O HEALTH BENEFITS FOR OUR AGENT FAMILY 19 HEALTH BENEFITS
No matter what stage you are in with your real estate career, there is always a need for a mentor/coach to assist in achieving higher production. Whether you’re new or experienced, if you desire to accomplish greater goals, achieve higher production, learn new systems, enhance lead generation, build a referral based business, or meet more buyers & sellers, then working with a coach is the perfect solution.
Call 602.942.4200 or contact your Branch Manager today.
DISCOVER COACHING. GAIN CONFIDENCE & EXPERTISE! Mentoring & Assisting Agent Transactions
Document skills
Negotiations
MLS / CMAs
Technology needs
Professionalism & ethics Building an Entrepreneurial Real Estate Business
Business planning and strategy
Goal developments and support
Accomplish more in less time
Increase confidence working with customers Coaching Agreement • Coaching or Mentoring services available • No transaction minumum • Fee Schedule A still applies • All transactions are subject to fees Coaches • Experienced WestUSA agents • Vetted and trained • REACT and ProStart graduate • Multiple coaches at every branch • Desire to help fellow agents Coaching Materials • Manual / Action plan • Interactive website • Customized business plan • Tip of the week 20 COACHING MEET YOUR COACH SUE FLUCKE Director of Coaching Managing Broker
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•
•
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•
•
•
•
WE’VE GOT TEAMS
• HIRING NOW! TEAMS LOCATED ALL OVER THE VALLEY
• LEADS PROVIDED
• TRAINING & ONE-ON-ONE COACHING WITH TOP PRODUCING TEAM LEADERS
• TEAMMATES TO CHEER YOU ON
• HIGH-VALUE CRM’S INCLUDED JOIN A WINNING TEAM TODAY!
WESTUSATEAMS.COM
21
PARTNERSHIPS / TEAMS
Our mission is to assist our agents
that grow their real
careers. We do
exceptional
that
filed with
mentoring,
showing agents
Vision Statement Our goal is to providing local branch level leadership, lead generation, conversion training, and support to our agents in the Corporate Inbound Sales Programs. • Seller, Buyer, and Rental Leads • No transaction fees on rental leads • Team Environment • Training • Mentoring • Lead Management Software • Email Drip Campaign templates OFFERINGS: If you have any questions, please reach out to Sheralee. 602-942-4200 SBaney@WestUSA.com SHERALEE BANEY Director of Inbound Sales 22 INBOUND SALES DEPARTMENT
in establishing relationships
estate
this by providing
team environments
are
constant
training, and accountability. We pride ourselves on
the way to success.
We’ll do all the paperwork for you!
West USA Transaction Services will take on all of the tedious paperwork and details for you, and handle it all with care. Leverage your time and increase profitability, while focusing on the growth of your business and providing a higher level of service to your clients. You can count on a knowledgeable, efficient, Transaction Coordinator to oversee your files and assure Broker compliance. Save money by eliminating late fees, because your files will always be submitted in a timely manner for Broker Review. Call today for the details about this exciting program.
Time is money...Let us help you earn more!
OFFERINGS:
• Delegating transactional tasks can save the agent up to 20 hours per transaction
• Track progress and know where things are at all times through our secure transaction platform
• Responsiveness and proactive updates based on transaction dates, all the way to closing and beyond
• You will have one dedicated transaction coordinator for you, or your team
• Onboarding and Agent set up is free for all West USA Agents
• The platform has the ability to notify you in whatever capacity that fits your personal needs (scale back or ramp up as needed for file notifications/emails)
• The agent portal gives you access to your transaction 24 hours a day 7 days a week
• The client portal gives your clients access to your transaction 24 hours a day 7 days a week
• Customize your communication to include preferred vendors. Use your own vendors or access our vetted network of professionals
Associate Broker, e-PRO, REALTOR® 623.208.7463 TransactionServices@WestUSA.com NICOLE PICKINPAUGH Director of Transaction Services 23 TRANSACTION SERVICES
WE OFFER
TOOLS TO ALL OF OUR AGENTS...
• Agent Dashboard
• Interoffice Communication Forum
• Proprietary Transaction Management Software
• Text Marketing
• Call Capture with Text
• SEO
• Mobile Tour
• QR Codes
• Listing Reports Statistics
• Social Networking
• Presentation Tour
• Buyer’s Tour
• Logos & Branding
• Email Overview
• Support
• YouTube Video Apps
• Open House Announcer with Text
• Marketing
• Craigslist Ad Generator
• Property Website
• Linking Posting Tool
• ePostcard
• Mobile App
• Flyer Builder
24 OUR
TECHNOLOGY
POWERFUL
LEADING
Complimentary one-on-one onboarding included & free 24/7 customer support 29 per month Exclusive West USA Realty Pricing. Including Two Free Landing Pages. AI Writing Assistant Contact Management Lead Automation Transaction Management Team Features Software Tools Commission Reports Goal Tracker Built-In Reporting Want to learn more? Go to wiseagent.com, call 480-836-0345 or email help@wiseagent.com A CRM that’s simple, smart, and affordable 480-836-0345 Most Recommended CRM try it free 14 days wiseagent.com/WESTUSA 25 WISE AGENT
26 QUANTUM DIGITAL
The Knock Home Swap™ Program GIVES YOUR CLIENTS:
The abiltiy to buy the home they want before selling the house they have, and skip living through showings & repairs.
Win their dream home in a bidding war without paying more
Sell for top dollar with up to $25k for repairs and our expert listing prep team.
lends your clients money to buy their dream home instantly with an offer that competes with cash. KNOCK HOME SWAPTM YOUR CLIENTS CAN EXPERIENCE THE PERKS OF MAKING A CASH OFFER WITHOUT BREAKING THE BANK GET KNOCK CERTIFIED: knock.com/certified/NWZP WHY YOUR CLIENTS NEED The Knock GO™ (Guaranteed Offer) Program GIVES YOUR CLIENTS:
The ability to make an offer as competitive as cash, so your client can win they home they want FAST.
Secure protection against low appraisals ans a guarateed closing date.
$0 extra fees. Knock gives your clients the power and certainty of an offer that competes with cash so they can win against other buyers. KNOCK GOTM 27 THE KNOCK HOME SWAP TM PROGRAM
•
•
•
Knock
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•
•
H o m e S t a c k
Smarter Agent F A Q ' s
H o m e S t a c k
Frequently Asked Questions
Is it the same app or do I need to download a different app to my phone?
It depends on what device you have Please see below
Is it the same app or do I need to download a different app to my phone?
It depends on what device you have Please see below
How do I log in?
Click LOGIN (not sign-up) on the welcome screen and use the new
How do I log in?
Click LOGIN (not sign-up) on the welcome screen and use the new login credentials that HomeStack has provided to you You will automatically be logged in as an App Admin
Do
from my
Agent
Does my old invite link or QR code work?
Yes! For now but in time you should begin to start updating your marketing materials with your updated link inside your HomeStack Dashboard under the Marketing Tab
Please note your old text code is void
How do I update my profile? For example change my photo or bio
your HomeStack Dashboard and click on the Profile Tab.
my users
old Smarter
app carry over? Yes! We have transferred all of this data over for you
Visit
APPLE DEVICES GOOGLE DEVICES Your app will update automatically in the App Store DO NOT sign up as you already are signed up Login with your new credentials! Please delete the current Smarter Agent App Go to Google Play Store and download your new app (same name just newer version) Login with your new credentials!
login credentials that HomeStack has provided to you. You will automatically be logged in as an App Admin Do my users from my old Smarter Agent app carry over? Yes! We have transferred all of this data over for you Does my old invite link or QR code work? Yes! For now, but in time you should begin to start updating your marketing materials with your updated link inside your HomeStack Dashboard under the Marketing Tab Please note your old text code is void How do I update my profile? For example change my photo or bio Visit your HomeStack Dashboard and click on the Profile Tab.
F A Q ' s Frequently Asked Questions APPLE DEVICES GOOGLE DEVICES Your app will update automatically in the App Store DO NOT sign up as you already are signed up Login with your new credentials! Please delete the current Smarter Agent App Go to Google Play Store and download your new app (same name just newer version) Login with your new credentials! APPLE DEVICES • Your app will update automatically in the App Store • DO NOT sign up - you are already signed up • Login with your new credentials! GOOGLE DEVICES • Please delete the current Smarter Agent App • Go to Google Play Store and download your new app (same name just newer version) • Login with your new credentials! OFFERS THE TOP-RATED REAL ESTATE APP TO BETTER SERVE YOUR CLIENTS! Give your clients a tool they can use for years to come. Your app is buyer, seller, renter, and investor friendly. They can search, save, and set notifications for themselves for any and all searches their path may lead them down. All while being one touch away from you!® Edge to Edge HD Photos Push Notifications Saved Searches 1 Touch Sharing Filters Direct MLS Feed APP FEATURES INCLUDE ONLY $5.00 PER MONTH 28 WEST USA REALTY APP GO TO www.WestUSAApp.com TO SIGN UP!
Smarter Agent
ONLY $5.00 PER MONTH 29 FOREWARN TM GO TO YOUR MyWestUSA.com ACCOUNT TO SIGN UP!
WEST USA REALTY
IS OFFERING i FOUND AGENT CRM STRATEGIES
allowing you to connect with your contacts when THEY are thinking about real estate with an easy-to-use, all-in-one real estate marketing platform.
iFOUND AGENT ALLOWS YOU TO
• Convert cold contacts into hot leads in 1 day
• Lock in your customers’ loyalty
• Save time & money having your website & CRM combined
• Be the very first agent to know when your prospects are considering a move
• Provide potential sellers with up-to-the minute comps & data directly from your website
• Discover properties for your buyers way before the competition does
MORE INFORMATION:
30 IFOUND AGENT
WE ARE EXCITED TO ANNOUNCE FOR
WESTUSAWEBSITE.COM
31 LISTER ASSISTER
LISTING FILE REQUIREMENTS
All documents must be legible in the West USA file system. Additional documents or changes might be required once your file is reviewed by the broker.
Please Add any/all Applicable Documents
Agency Disclosure and Election form
MLS Data Profile Sheets
MLS Agent Version Private Printout
Exclusive Right to Sell/Rent Listing Contract
Referral Agreement, if you are paying a referral to a West USA agent or to another company & a copy of that brokerages W-9
Short Sale Listing Addendum & Seller Advisory, if applicable
Lead Based Paint Addendum, if property was built prior to 1978
Seller Property Disclosure Statement (SPDS) or Rental
Lease Owners Property Disclosure Statement (RLOPDS)
Affidavit of Disclosure, if property is in an unincorporated county island, never subdivided, and seller is selling 5 or fewer parcels
HOA Addendum
Listing Contract Addendum or MLS Change form
Solar Addendum
Proof of Ability to Legally Sign for Entity- See A205 for Signing Instructions
32 LISTING FILE REQUIREMENTS
CONTRACT FILE REQUIREMENTS
REQUIREMENTS
All documents must be legible in the West USA file system. Additional documents or changes might be required once your file is reviewed by the broker.
Please Add any/all Applicable Documents
Agency Disclosure & Election form
Contract / Lease
Earnest Money Receipt
A-106 Disclosure and Release (West USA Form) or Buyer Advisory
Referral Agreement, if you are paying a referral to a West USA agent or to another company & a copy of that brokerages W-9
MLS printout showing Pending/UCB
Addendum
Counter Offer / Multiple Counter Offer
Lenders Addendum or Counter, if lender owned property
HOA Addendum
Consent to Limited Representation Form, if both agents are WEST USA agents
Short Sale Addendum
Seller Financing Addendum, if a seller carryback is noted
Lead Based Paint Addendum, if property was built prior to 1978
Insurance Claim History or CLUE Report
Seller Property Disclosure Statement (SPDS)
Affidavit of Disclosure, if property is in an unincorporated county island, never subdivided & seller is selling 5 or fewer parcels
ADEQ Septic Inspection or Discharge
Authorization (DA), if there is a septic tank on the property
Domestic Well SPDS and Addendum, if there is a water well on the property
Settlement Statement
Buyers Inspection Notice (BINSR)
Solar Addendum
Cure Notice
Commission Instructions
AAR PreQualification form
Proof of Ability to Legally Sign for EntitySee A205 for Signing Instructions
33
CONTRACT FILE
34 SUGGESTION BOX
FREQUENTLY ASKED QUESTIONS
35
36 AGENT RECRUITING BONUS
CYNTHIA SCHEIERN
MESA 480.292.3959 CScheiern@atsaaz.com
TERESA WHALEN ARROWHEAD
623.640.3795 TWhalen@atsaaz.com
MONALISA AMPARAN AHWATUKEE 480.289.3800 MAmparan@atsaaz.com
TRUSTED RESOURCES
CANDIS CREEL KIERLAND 602.697.0232
CCreel@atsaaz.com
LAURIE MARLOWE
MESA 480.290.0948
LMarlowe@atsaaz.com
HELENA NELSON CENTRAL PHOENIX 480.818.8274
HNelson@atsaaz.com
HCP PROPERTY INSPECTIONS
RESIDENTIAL • COMMERCIAL 623.203.5659 info@hcphomeinspection.com
PAUL SHERMAN 480.883.9977 paul@lstinsurancegroup.com
JUSTIN
YOUR #1 MORTGAGE
602.522.9494
justin.frederick@fairwaymc.com
LESLIE DELMAESTRO GOODYEAR
602.505.0123
LDelMaestro@atsaaz.com
CAITLIN BOARDER
MESA
602.424.7200
CBoarder@atsaaz.com
DEREK RILEY Market Manager 480.286.1996
Derek.Riley@ahs.com
RYAN WRIGHT
623.217.4679 ryanw@ElevateHomescriptions.com
37
SOURCE
DOMINICK SANTALUCIA Branch Manager - Team Leader NMLS ID 204938 17215 N. 72nd Avenue Suite D145 Glendale, AZ 85308 602-524-2421 / 623-321-5816 dominicks@fairwaymc.com www.SantaluciaTeam.com FAIRWAY AZ LICENSE #BK-0904162 ARIZONA LICENSE NUMBER 0911589
FREDERICK TEAM Co-Branch Manager NMLS ID 625918 14100 N 83rd Avenue Suites B-225 & B-250 Peoria, AZ 85381 602-769-1933
ROBIN GRIVEL Loan Officer NMLS ID 213804 20359 North 59th Avenue Suite 100 Glendale, AZ 85308 602-670-6771 robin.grivel@fairwaymc.com
GO OUT AND SELL A HOME! Thank You FOR ATTENDING
