HOW TO CARE FOR YOUR EMPLOYEES BY JOHN SPENCE
Recently, I posted this comment and the quote below on my LinkedIn page. And then something wonderful happened.
You can’t do it all. If you’re trying to juggle too many balls, you’re bound to drop a few. Hire great people, set clear expectations, and then get out of their way and trust that they’re going to do a superior job. It’s the only way you can scale a business. One of the comments came from Bill Quiseng, an expert on customer service and other business topics. He had some sage advice on how a leader can effectively delegate. HERE IS WHAT HE SHARED. Thank you, John Spence, for sharing. I agree. And more. We don’t walk the MBWA talk, we walk the walk. We CBWA (C.A.R.E. By Walking Around). LEADERS WILL C.A.R.E. FOR THEIR PEOPLE. • Communicate openly, transparently, interactively, and frequently any information that their people need to know. They will listen empathetically to the people’s concerns and complaints. • Appreciate the important roles and responsibilities of their people. • Recognize and offer accolades for their people’s individual accomplishments and acts of service to colleagues or customers. • Empower people to make the right decisions for themselves and their business. Our leaders’ commitment to C.A.R.E. will enthuse and energize people to be engaged with their colleagues, customers, and the business. And everyone’s lives will be enriched to move up. This is a fantastic model, and I strongly encourage you to give it some thought and especially focus on how you can implement these great ideas from Bill. John Spence is an author, international executive coach, professional development educator, virtual trainer, strategic planning facilitator, keynote speaker and developer of online learning programs. John is recognized as one of the top business thought leaders and leadership development experts in the world and was named by the American Management Association as one of America’s Top 50 Leaders to Watch along with Sergey Brin and Larry Page of Google and Jeff Bezos of Amazon. Reprinted with Permission.
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