Welcome HOME - Mayflower

Ways to Manage Moving Stress

Welcome HOME and Settle In

Moving is an exciting, sometimes emotional journey. With nearly a century spent helping customers with new beginnings, we’re here to make the process as easy and stress-free as possible.

That’s why we’re excited to launch Welcome HOME, our seasonal magazine dedicated to helping you move out, move in and acclimate to your new surroundings.

Covering the move experience from every angle, we offer practical advice on packing and preparing for your move, all while recognizing the importance of self-care. That means you can also find tips to help you reflect and cultivate calm. As for your new house — and neighborhood — we’re here to help ease the transition so it feels like home.

Thanks for choosing us during your new chapter in life. We’re here to here to guide you Every Step of the Way®.

All the best and happy beginnings from the Mayflower crew,

JENNIFER OLVERA Editor-in-Chief and Senior Content Strategist

Contents SPRING 2024

3

FIVE WAYS TO MANAGE MOVING STRESS

Take a deep breath and use these helpful tips to reduce stress throughout your moving journey.

4 THE ONLY MOVING CHECKLIST YOU NEED

Explore our downloadable, stepby-step guide to keeping your move on track.

6 ASK THE EXPERT

Get answers to pressing questions from the pros who know.

7 PEAK SEASON PRIMER

Get pro tips — from what to wear to how to prepare — when moving during warm weather.

9

SAVVY TIPS TO AVOID MOVING SCAMS

Learn how to choose a reputable moving company, as well as ways to spot bad actors.

10 NEARLY A CENTURY OF PROGRESS WITH MAYFLOWER

Chart Mayflower’s history of bridging distances and bringing families to their new beginnings.

11 SHE’S ALL THAT

See firsthand how a Mayflower move coordinator simplifies and streamlines moves.

15 GET YOUR HOME READY FOR THE BIG MOVE

Explore tips to help prepare your home for a move — before the big day arrives. 14 UNDERSTANDING RESTRICTED ITEMS

Familiarize yourself with what can go in the moving truck — and what cannot.

MASTERING THE ART OF PACKING WITH MAYFLOWER

Keep from getting overwhelmed with help from our handy, pro-level packing guides.

Five Ways to Manage Moving Stress

Your move is the start of an amazing journey. And like any worthwhile endeavor, it can take a lot of courage to take the first step. Although you may find yourself feeling a little overwhelmed, the best way to stop worrying in its tracks is to take charge — and charge forward. Here are five proven ways to move your mood from minor distress to major de-stressed.

DON’T STUMBLE AT THE STARTING LINE

Even in the best-case scenario, moving interrupts daily life. Don’t make it tougher by leaving things to the last minute. If you’ve got a summer move on your radar, lock in your move date ASAP. That way, you’re more likely to get your preferred date and time.

STEP AWAY FROM THE FRAY

Even if you’re successfully packing and purging, few things are more unsettling than seeing your possessions in disarray. Our advice? Find a place in your home — such as a patio, guestroom or basement nook — that’s away from the moverelated mess. Use it to meditate, reflect or straight-up unwind.

KEEP CALM AND CARRY ON

Though items like scented candles, lotion and massages fall under the self-care umbrella, hitting a bucket of golf balls, curling up with a good book or strumming a guitar can produce an equally calming effect. If you’ve planned your move well, you’ve earned a few moments of quality downtime. And remember, a full-service mover is there to pick up some of the slack so you can build in time to relax.

RESEARCH YOUR NEW NEIGHBORHOOD

Make a list of places you want to check out and things you want to do in your new neighborhood once you arrive. In addition to building excitement, it’ll help you get the lay of the land. Need advice? Our city guides can help.

SAY YOUR FAREWELLS

Memories were made and friendships forged at your soonto-be former address. Getting closure by visiting your favorite spots or friends ties up loose ends and readies you for the new beginning that lies ahead. Get more advice on saying goodbye to those near and dear.

The Only Moving Checklist You Need

When you choose Mayflower, America’s most trusted mover, you have peace of mind knowing our work is backed by nearly 100 years of residential moving experience and seamless white-glove service. Having moved more than one million satisfied customers in the last 10 years alone, we offer services from the largest nationwide network.

To simplify and streamline your move, our moving checklist helps keep you on track so you’re ready for the big day. Check out some of the highlights and download the full, printable checklist.

WEEK 8

Schedule An Estimate

Arrange for a Mayflower agent to visit or conduct a virtual survey your home for a personalized estimate

Review important moving policies

Discuss added moving services with your salesperson

Ensure all items to be moved are accounted for, including those in storage

WEEK 7

Schedule An Estimate

Sign the estimate/order for service after reading and ensuring you understand each section

Familiarize yourself with our “Rights and Responsibilities” brochure

Confirm your move-out date and plan with your move coordinator

Keep your coordinator’s contact info handy for questions

WEEK 6

Change Your Address

Notify the post office and update your address with providers

Update your address with banks, insurance, subscriptions and professional service providers

WEEK 5

Give Away, Sell or Toss Unwanted Items

Sort belongings for move and organize sales/ donations

Donate unwanted items and keep receipts for tax deductions

Manage perishable items and reduce excess household supplies

Learn about our partnership with Move For Hunger

WEEK 4

Check In with Your Move Coordinator

Notify your move coordinator of any changes to inventory or dates

Ensure your destination address and contact numbers are correct

Arrange for any added stops or auto transport needs

WEEK 3

Inform Friends and Family, Confirm Travel Plans and Start Packing

Let loved ones know you plan to move

Confirm travel arrangements and accommodations

Start packing non-essential items in preparation for your move

WEEK 2

Plan Pet Transportation and Finish Errands

Arrange travel plans for pets and ensure they have needed health certificates

Complete errands, return borrowed items and doublecheck your preparations are on track

WEEK 1

Last-Minute Details in Preparation for Moving Day

Ensure mechanical and electrical equipment is serviced for shipping

Be present for appliance preparation and doublecheck you’ve packed everything

MOVING DAY

Make the Big Day Go Smoothly

Oversee the loading process and sign inventory and bill of lading

Complete necessary paperwork and provide your destination address

DELIVERY DAY

Accepting Your Belongings

Oversee the loading process and sign inventory and bill of lading

Complete necessary paperwork and provide your destination address

SETTLING IN

One Week After You Move

Review delivered items and report any issues

Arrange other services you need at your new home

Retrieve held mail and update legal documents as needed

Your move journey starts when you consider relocating.

And it doesn’t end once Mayflower’s truck leaves the driveway — there’s the whole matter of settling in.

Our immersive regional, state and city guides do the homework for you, lending insight into new locales and inspiration to explore your new neighborhood once you’ve arrived.

Share them with customers to personalize their move experience, while supporting them Every Step of the Way®

Regional Guides

State Guides

What It’s Really Like

City Guides

Insider Guides

ASK THE EXPERT

My moving company says it can’t load my plants onto the van. Why?

Keith M., Subject Matter Expert for Mayflower, replies:

Officially, federal regulations designate plants as perishable items; therefore, they cannot be transported by regulated moving vans for distances greater than 150 miles or for a period of more than 24 hours. It’s also a potential claims issue, which is why Mayflower includes plants on our list of non-allowables. Longdistance moves usually take several days and we can’t assume responsibility if your plant is harmed by a lack of water, light or extreme temperatures. For shorter moves, movers will sometimes make exceptions. However, it’s always best to check beforehand.

If you’re driving to your new home, think about taking plants along with you in the car. Keep in mind, if it’s a multi-day trip, plants should be brought inside when you overnight en route. Summer moves can be especially tough on plants. Never let them sit too long in a hot car!

Alternatively, you could ship your plant using USPS, UPS or FedEx. Another thought is to take cuttings off of your favorite plants to bring with you instead. Then, gift them to a close friend or neighbor.

For more information about moving plants, click here. Best wishes for a safe, successful move adventure!

Keith

Do you have a question about a move-related topic? Reach out to us at WelcomeHome@mayflower.com and we’ll forward it to one of our subject matter experts. Who knows…you may see the answer in an upcoming issue!

HOW TO SAIL THROUGH YOUR SUMMER MOVE WITHOUT BREAKING A SWEAT

Peak moving season runs from early May through September. For a lot of people, it’s the most convenient and comfortable time to relocate.

Though no two moves are the same, there are some basic principles to apply to summer moves.

If you’ve already scheduled your move date, congratulations — you’re well on your way. If not, it’s best to begin gathering moving quotes right away. When possible, we suggest doing so eight weeks ahead of your planned date.

PURGE UNWANTED ITEMS BEFOREHAND

If you’re moving long-distance, know that you pay by weight. Since peak moving season incurs the highest rates, one way to save money is to reduce the number of household goods you move. It’s a perfect time to donate items to a shelter, secondhand shop or food pantry. Our partnership with Move For Hunger is a great place to start.

And the nice weather’s a great time to hold a garage or porch sale.

DRESS TO KEEP COOL

Dressing in light, breathable clothing is a must for move day. Breathable fabrics like cotton are go-tos for an airy, cool feel. Make sure your clothing on the day of the move is loose fitting and try to find clothing that wicks away sweat and moisture. Avoid dark colored clothing that absorbs the heat. Instead, plan to wear light-colored items — whites and neutrals work best.

And although summer is flip-flop season, this is not the day to have your toes exposed. Wear closedtoed shoes that are comfortable and breathable. Lastly, don’t forget a hat, sunglasses and sunscreen.

CHECK THE WEATHER

It may seem like a given, but don’t forget to check the weather a day or two before your move for inclement conditions, such as heavy rainstorms or tornadoes. Since thunderstorms can pop up during the summer, keep an eye on the forecast and have a plan in place in case it starts pouring.

DON’T FORGET THE ESSENTIALS

Set aside a box or bag of immediate essentials to have ready as soon as you arrive — things like toiletries, pajamas, chargers and any medications. You’ll appreciate being able to freshen up, charge your phone or just relax after a long day of moving.

TURN ON THE AC AT YOUR NEW PLACE

Don’t make the mistake of forgetting to cool down your new home before the big day. Entering a cool home on a sizzling day is the difference between a smooth transition and a sticky one.

Turn your utilities on a day or two before you move in. If you can’t be there to turn the AC on in person, try contacting your real estate agent or property manager to do it for you. Placing portable fans near your entryways is another great way to provide heat relief.

See what we recommend including in a first-night box.

SOME TIPS ON TIMING

On a budget? Move during the middle two weeks of the month since movers often charge more during the first and last weeks of the month.

If you’re looking to save even more money, Monday through Thursday moves often cost you less than moving over a weekend.

If possible, book your move during the morning slot when everyone, your movers included, is fresh; this also avoids delays resulting from earlier jobs.

OTHER MOVING RESOURCES

Savvy Tips To Avoid Moving Scams

Unscrupulous, fly-by-night companies with deceptive bait-andswitch tactics prey on consumers. Unfortunately, the moving industry isn’t immune to the problem so it’s crucial to choose a reputable moving company.

But how can you distinguish the genuine ones from bad actors? Being a savvy and well-informed consumer is paramount. Here are some tips from our pros.

RESEARCH, RESEARCH, RESEARCH

Before choosing a moving company, do your homework. Look for reputable companies with positive reviews and ratings from trusted sources like the Better Business Bureau or Angi.

BEWARE OF SUSPICIOUSLY LOW BIDS

If a moving company offers a quote that seems too good to be true, it probably is. A suspiciously low bid could indicate hidden fees or subpar service quality. Don’t fall for it — opt for transparency and reliability instead.

CHECK FOR PROPER LICENSING AND INSURANCE

Legitimate moving companies should be properly licensed and insured. Verify this information before hiring any movers to ensure you’re protected in case of accidents or damage during the moving process. A great place to start is the Federal Motor and Safety Administration (FMCSA) website, which features a registered mover database.

GET EVERYTHING IN WRITING

Don’t rely solely on verbal agreements. Insist on written contracts that outline all details of the move, including services provided, delivery dates and costs. This helps protect you from any misunderstandings or disputes down the line.

AVOID CASH-ONLY TRANSACTIONS

Be wary of movers who insist on cash payments only or demand large upfront deposits. Reputable companies offer various payment options and are transparent about their billing practices. Avoid any movers who seem reluctant to provide receipts or official documentation.

TRUST YOUR GUT

If something feels off or if you encounter pushy sales tactics, listen to your instincts. Moving is a significant undertaking, and you deserve to work with a company that makes you feel confident and comfortable throughout the process. Remember, moving scams can happen to anyone, but with a little diligence and awareness, you can protect yourself and your belongings from becoming victims.

Take a deeper dive with “How to Avoid Moving Scams.”

MOVERESCUE TO THE RESCUE

Established in November 2003, MoveRescue® is dedicated to empowering consumers in their search for reputable moving services and protecting them from fraudulent activities in the moving process. Endorsed by United Van Lines, LLC, and Mayflower Transit, LLC, leaders in the transportation industry, it aims to support consumers when moving scams breach federal consumer protection regulations. Its mission is to raise awareness about fraudulent moving practices and provide free resources to educate and empower affected consumers. Its website offers information on federal consumer protection regulations, finding trustworthy movers and understanding industry practices. It also features sample letters and contact details for federal and state agencies.

Nearly a Century of Progress with Mayflower

Amidst the hustle and bustle of the 20th century, there appeared a tale of adventure, perseverance, and the pioneering spirit of the Mayflower, a moving company like no other.

It all began with a vision — a vision of bridging distances, bringing families closer together and turning the daunting task of relocation into a seamless journey. Inspired by those who looked to carve their paths, we forged new trails in the world of moving and relocation.

In the post-World War II era, as the nation was rebuilding and families were seeking new horizons, Mayflower emerged as a beacon of hope and reliability. With a commitment to excellence and a dedication to customer satisfaction, Mayflower quickly gained a reputation for its personalized service, attention to detail and unwavering integrity.

to the implementation of rigorous training programs for its staff, we set the standard for excellence in the moving industry.

But beyond its technological advancements and industry accolades, what truly set Mayflower apart was its human touch. Behind every move was — and is — a team of dedicated professionals who treated each customer like family, going above and beyond to ensure a smooth and stress-free experience.

With each passing year, Mayflower’s legacy grew, expanding its reach across the nation and beyond. From coast to coast, families entrusted their most precious belongings to the care of Mayflower, knowing they were in good hands.

Visit the MoveRescue website to learn more.

As the decades unfolded, Mayflower continued to evolve and innovate, pioneering new technologies and methodologies to streamline the moving process. From the introduction of state-of-the-art moving equipment

Today, as we look back on Mayflower’s storied history, we celebrate the countless lives our moves have touched along the way. For generations, Mayflower has been more than just a moving company — it has been a trusted companion on life’s journey, guiding families through the ups and downs of relocation with warmth, compassion and unwavering support.

written by BOB ROSSWAAG

In April 2024, Move Coordinator Jamie Baleno celebrated her fifth anniversary with Mayflower agent Chipman Relocation & Logistics. For three of them, she received our coveted Heart of Quality award for her commitment to — and passion for — service excellence.

BALENO’S JOURNEY

Admittedly, Baleno’s professional path wasn’t direct, yet each step prepared her for what came next.

“My first job after college was in retail,” she says. “I gained the confidence and skills to deal directly with customers, as well as the empathy to put myself in their place and anticipate what they want or need before they do.”

Baleno then started and ran her own day care center, igniting the entrepreneur in her. It taught her how to manage a small business, from budgeting to interacting with customers.

“I also did a brief stint as an Uber driver,” she says. “It showed me how to pivot to a Plan B if traffic, an accident or other unknowns suddenly affected the trip.”

When her best friend — a move coordinator at Chipman in San Ramon, California — said they needed another move coordinator as soon as possible, Baleno thought carefully about the opportunity. Realizing it combined many of the skills she acquired, she decided to take the leap.

PROACTIVITY AND PLANNING FOR THE WIN

Baleno believes in getting a jump on her days, so she usually logs on early to get a sense of what’s in store.

“Being the first one to reach out

during move day lets customers know they have someone to contact if things go awry,” she says, noting being proactive prevents issues down the road.

“To the best of my ability, I want to make sure things are done correctly and cost efficiently,” she says.

How does Baleno handle it all?

For one thing, she takes plenty of notes, particularly at the start of the customer relationship.

“A customer may tell me early on they’re thinking about paring down their possessions by holding a garage or porch sale,” she says. “This information goes directly into the customer’s file.”

As move day draws near, she revisits the conversation since she may need to requote the move based on how much they downsized.

In other cases, a customer may express concern about heirloom furniture or another precious item.

“By carefully noting this, I can recommend an additional coverage or other value adds that sets them at ease,” she says.

PEAK PERFORMANCE

As any move coordinator, estimator or agent will tell you, the calendar fills between mid-May and September. The earlier a customer can plan a move, the better — especially if there’s a specific date in mind.

During the summer, moving companies often book in advance, leaving available movers and dates more limited.

Booking your move well in advance lets us more efficiently plan and manage everything around your relocation and helps us put time on your side, she notes.

Feeling stressed about the prospect of moving? Baleno takes it to heart.

“I help customers manage their stress by listening intently, gauging

WHAT A MOVE COORDINATOR DOES

You may be wondering what a move coordinator does. It turns out, a lot.

References detailed moving estimates for customers moving locally or long distance

Establishes and fosters long-term relationships with customers

Finalizes sales paperwork

Documents all estimates and includes special instructions about customer needs and expectations

Communicates all customer expectations to drivers and other team members

Follows up on pending estimates

Answers questions and resolves issues before, during and after the move

Maintains and manages a calendar of appointments

their needs and answering their questions as directly and honestly as I can,” she says. “In many cases they’re not sure where to begin. I tell them, ‘Just start with one box.’”

ON BEING MOVERS’ BFF

To Baleno, trust is a big part of any customer relationship. So how does she earn it?

“Proactiveness and keeping customers informed — from the introductory call until move day and beyond,” she says.

“I always tell customers, ‘I’m here for you,’” she says. And it’s clear she means it.

How regularly Baleno reaches out is up to the customer.

“They tell me what ‘okay’ feels like,” she says. “But I want them to know I am always available to them. I want to exceed their expectations. Knowing that I was able to take weight off their shoulders is at the heart of what I do.”

Our annual customer insights identify trends in the moving industry, ones that lend insight into not just where Americans are moving, but why. Explore what’s motivating moves and the places inspiring people to start anew.

Read More

ABOVE: Jamie with her BFF - and fellow move coordinator - Jennifer Johnson.

Understanding Restricted Items

Before you start packing, it’s important to familiarize yourself with what items are allowed or restricted for your move with Mayflower. Hazardous items like explosives and toxic substances cannot be transported to comply with laws and protect the environment. Note that this is a sample of items — be sure to download and reference the full list here.

Prohibited Items

Live animals or plants

Batteries (alkaline & lead-acid)

Household cleaning products

Corrosive chemicals or poisons

Lawn and garden chemicals

Flammables & explosives

Gas and oil products

Compressed gas cylinders

Wax candles

Illegal items or substances

Ammunition, including gunpowder

Restricted Items

Batteries for personal mobility devices

Cordless power tools

Scuba tanks

Firearms (unloaded)

Clean gasoline cans & other fuel storage

Alcoholic beverages

* Please make advance arrangements with your mover if you plan on transporting restricted items during your move.

Personal or

Mayflower recommends keeping sentimental or essential items with you during the move for convenience and safety.

Getting Your Home Ready for the Big Move

Before you even list your home — never mind start packing boxes — it’s essential to get your home in tip-top shape. Here are three key maintenance tasks we recommend before making the move.

Want more tips to ready your home for a move? We’ve got you — click here.

Keep Things Running Smoothly Inside

First up, give your HVAC system some love. It’s a good idea to schedule a professional inspection to ensure everything is working efficiently for the new owners.

Don’t forget about plumbing. Check for leaks and fix any dripping faucets. If your soon-to-be former home is in a colder climate, make sure the pipes are insulated to prevent freezing.

Electrical systems need attention, too. Test outlets, switches and circuit breakers to ensure they’re all in working order.

Spruce

Up Spaces Outside

Time to tackle the great outdoors. Trim back trees and bushes to make room for movers and to keep your yard looking tidy. A little landscaping can go a long way in boosting curb appeal.

Don’t neglect your gutters and drains. Clear out any debris to prevent clogs and potential water damage.

Safety and Cleanliness Inside

Pesky pests can quickly become unwanted roommates. Take the time to address any pest issues before you move. A professional inspection and treatment can give you — and your buyers — peace of mind.

Safety first. Test smoke detectors and carbon monoxide detectors and replace batteries, if needed.

Give your home a good cleaning. Focus on high-traffic areas and don’t forget to declutter. Getting rid of unwanted items now will make packing and unpacking a breeze later on.

And while you’re at it, give outdoor drains a once-over to avoid any nasty surprises during a rainstorm.

Remember your outdoor tools. Give lawnmowers and trimmers a good servicing and be sure to drain any fuel from gas-powered equipment before packing them up.

SEDUM Transform your yard with this vibrant, hardy succulent that flourishes in diverse environs. From ground cover to upright stems with star-shaped flowers, inspo abounds.

Mastering the Art of Packing with Mayflower

IDEAS FOR PACKING SUCCESS

Don’t let packing drag you down. Our expert resources cut the biggest part of moving down to size using easy-to-follow, streamlined steps.

EXPLORE OUR PACKING SERVICES

Explore Mayflower’s packing and unpacking services to ensure a smooth and stress-free move.

EXPERT TIPS FOR PACKING SUCCESS

Discover essential moving tips and tricks from Mayflower’s moving experts.

PERFECT YOUR PACKING WITH HOW-TO VIDEOS

Find helpful videos that help you properly pack every item in your home.

How To Pack Different Items Rooms

HOW

HOW TO PACK YOUR DINING ROOM

Click on the circles to explore our interactive packing guides. They’re designed to simplify the packing process throughout your home.

Textiles

Food & Drink

Go Ahead, Get Dreaming

Are you already dreaming about your new abode? We get it. That’s why we’ve assembled a collection of ideas to spark inspiration and help you settle into your new home. From decorating your digs to getting to know your neighbors and neighborhood, we’re here to help you — well after the last box is unpacked.

Other Items

Trust isn’t bought. It’s earned.

At Mayflower®, we earn it. Every move. Every mile. Every day.

Mayflower has been a trusted national moving company for nearly 100 years. It’s a milestone we’ve earned one move at a time – by doing all we can to give our customers a quality, stress-free move experience.

Your Mayflower move coordinator will create a custom plan around your timeframe, budget and transportation needs. And they’ll make sure everything goes smoothly, Every Step of the Way®.