House Key - United Van Lines

A digital magazine about people on the move

PRE-MOVE ADV I CE

Pack Like a Pro

Get expert tips for every room

Unsung Hero

Navigating Peak Season Make moving a breeze this summer

Meet a United move coordinator

Common Moving Mistakes

Learn how to avoid moving mishaps Spring 2024

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L E T T E R FROM THE E D ITOR

Moving Toward a New Beginning United Van Lines: A Legacy That Never Rests on Its Laurels A group of hardworking folks, each with their own moving company, realized they’d be better together. So, they banded together to form United Van Lines in 1933. Over the years, the company grew and evolved to become America's #1 Mover®.

As one of the most trusted names in the moving business, United Van Lines has weathered storms and crossed state lines, helping countless families start new chapters in their lives.

From implementing innovative technologies to pursuing sustainable practices, we remain at the forefront of the industry, committed to providing unparalleled moving experiences for generations to come.

But what really sets United Van Lines apart is our commitment to our customers. We know our job is more than moving stuff from point A to point B. It's about helping our customers through one of life’s biggest transitions, easing the burden of relocation and fostering a sense of security during a time of change. With each move, we aim to uphold our legacy of professionalism, integrity and personalized service.

Whether it's across the country or just down the street, we treat every move with care and the attention to detail it deserves. We value you entrusting us with your life’s belongings.

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Embarking on a move is nothing short of an adventure — an emotional journey filled with anticipation and excitement. With more than 90 years of experience guiding customers through the process of new beginnings, United Van Lines is honored to be your partner during a time of change.

That’s why we’re thrilled to introduce House Key, our seasonal magazine dedicated to supporting you as you transition to your new abode. Packed with insights and inspiration, our publication covers every aspect of the moving experience, from practical tips on packing and preparation to thoughtful advice on self-care during this transformative time.

Moving isn’t just about physical logistics; it’s about finding comfort and belonging in your new surroundings. With House Key, we aim to ease the transition, while helping you settle into your new house and neighborhood, so it truly feels like home.

Thank you for entrusting us with this pivotal moment in your life. Rest assured, the United crew is committed to being your reliable companion, offering support, expertise and a friendly guiding hand at every turn.

Wishing you the best as you embark on a new chapter,

J E N N I FE R O LV E R A

Editor-in-Chief and Senior Content Strategist

Table of Contents

S P RI N G 2 0 2 4

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YO U R U LT IM AT E M OV IN G C HEC KL IST Use our 90-plus years of moving expertise to keep your move moving along, from months before to the morning of.

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LE T T E R F RO M T HE E DITO R Meet House Key, United Van Lines’ new moving magazine.

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7 COMMON M OVING M ISTAK ES Gain insight from the pros to keep your move on track while remaining free of stress and strain.

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M OVE R E S C UE TO T H E RE S C U E Get the support you need with MoveRescue, dedicated to helping customers find reputable moving services.

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I T ’S P E A K (B U T D O N ’ T F RE AK) A summer move doesn’t have to be stressful, thanks to our handy tips for moving during peak season.

HOW TO PACK YOUR

HOME

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PERFECT YO U R PACK ING Check out our comprehensive, interactive packing guides, filled with the how-tos to help you reach the finish line.

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A S K B E TS E Y Get moving advice from our resident expert, Betsey, who knows all the tricks and is ready to dish out tips.

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YO U R U N S U N G HE RO Meet Jamie Baleno, a United move coordinator, who ferries customers throughout the moving process.

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U N D E R STA N D IN G R E ST R ICT E D IT E M S Familiarize yourself with which items are prohibited, restricted and advised against before you start packing.

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MoveRescue to the Rescue Established in November 2003, MoveRescue® is dedicated to empowering consumers in their search for reputable moving services and protecting them from fraudulent activities in the moving process.

Endorsed by United Van Lines, LLC, and Mayflower Transit, LLC, leaders in the transportation industry, it aims to support consumers when moving scams breach federal consumer protection regulations.

Its mission is to raise awareness about fraudulent moving practices and provide free resources to educate and empower affected consumers.

Its website offers information on federal consumer protection regulations, finding trustworthy movers and understanding industry practices. It also features sample letters and contact details for federal and state agencies.

PEAK SEASON 2024

It’s Peak (But Don’t Freak)!

From May through early September, you’ll find United Van Lines in the middle of peak season. It’s understandable why the summer months are so popular for moving since the weather is more predictable.

It’s also when school is out for the kids, work schedules tend to be more flexible, and getting it all done before the Labor Day rush just makes sense.

That said, planning a summer move takes a bit more preparation than other times of year — and it will likely cost more, too.

So how do you get through a warm weather move without losing your cool?

We have some tips from our pros.

If you’ve already picked your move date, great job, you’re well on your way.

If not, get your moving quote today. Whenever possible, allow yourself eight weeks before your planned date.

W HERE TO START Get rid of stuff you don’t need before your move since the cost of a long-distance move is tied to weight. Since rates are highest in peak season, reducing what you move can save money. Consider donating items or hosting a garage sale.

W HAT TO WEAR Dress comfortably on moving day. Light, breathable clothes made of cotton help keep you cool. Loose fits that wick away sweat are best. Avoid dark colors that absorb heat and go for lighter colors and neutrals instead. Wear closed-toe shoes, a hat, sunglasses and sunscreen, too.

CHECK THE W EATHER FORECAST Check the weather forecast and have a plan in the event inclement weather strikes on the big day.

VISIT THE M OVE RE SCUE WE B SI T E TO LE ARN M OR E .

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BE READY Have essentials boxed up and ready when you arrive. Our “First Night Moving Box” checklist can help. Keeping things like toiletries, pajamas, phone chargers and necessary medications handy lets you freshen up and avoid frustration after a long day of moving.

Other Moving Resources MOVING C H EC KL I ST MOVING SUP P L I E S C H EC KL I ST PACKING C H EC K L I ST RE STRICT E D I T E MS CHARIT IE S WI T H F R E E P I C KUP

C O O L YO U R NE W ABO DE Turn on the AC at your new place a day or two before you move. If you can’t be there, ask your real estate agent or landlord to do it. Fans by the doors also provide relief. Don’t make the mistake of moving into an uncooled home on a hot day.

Q U I C K T I P S O N T IMING YO UR M OVE

Aim for the middle two weeks of the month to save money

Stretch Your Legs En Route To Your New Home Chances are your cross-country move involves a drive to get to your new home. Since you need to stretch your legs along the way, why not make an adventure out of your move? Our national park guides are designed to help you make memories en route — and get to know natural wonders that surround you once you settle in.

N ATIO N AL PAR K S O F TH E W EST C OAST N ATIO N AL PAR K S O F TH E INTER IOR W EST

Weekdays are cheaper than weekends

N ATIO N AL PAR K S O F TH E S O UTHW EST N ATIO N AL PAR K S O F TH E M IDW EST

Morning moves allow everyone, including your movers, to stay fresh

N ATIO N AL PAR K S O F TH E S O UTHEAST N ATIO N AL PAR K S O F TH E NORTHEAST

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PEAK SE ASO N 2 0 2 4

Avoid These 7 Common Moving Mistakes ST U M BLING AT T H E STA RT ING LINE Feeling overwhelmed?

Don’t fret. Download our comprehensive move checklist for a stress-free planning process.

BO OKI NG AT T H E L A ST MINUT E Avoid the rush and book your move well in advance to get your preferred date, as well as to avoid unreliable movers and potential scams.

P U S H I NG YO UR T R AVE L IT INE R ARY TO T H E LIMIT Take it easy on moving day. Plan for breaks during long drives. Or book flights early to avoid stress and extra charges.

PAC KI NG ST UF F YO U S HO ULD H AV E BRO U G H T WIT H YO U Keep essentials like medication, important

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documents and valuables with you for peace of mind during the move.

ASSUM ING E V ERYTHING GOES O N THE TRU CK Hazardous items can’t make the trip.

Properly dispose of hazardous materials in advance. Check with local authorities for guidance.

BE ING INFL EXIBL E Unexpected delays happen. With United, rest assured your move is in good hands, even if plans shift.

OVERLO OK ING SE LF-CARE Moving can be exhausting. Remember to take breaks, stay hydrated, and prioritize your well-being throughout the process.

D IS C OV E R OTH E R C O M M O N M ISTAK E S P EO PLE M AK E D U R IN G A M OV E .

Other Moving Resources M OVING S CAM S AND HOW TO AVOID THEM PACK ING VALUABL ES R E STRICTED ITEM S TIPS FOR A STRES S -FR EE LO NG-DISTANC E M OV E

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PRE-MOVE PR EP

Perfect Your Packing with United Van Lines E X P LOR E O UR PACKING SE RVICES

Explore United Van Lines’ stress-free move.

packing and unpacking services to ensure a smooth and

E X P E RT T IP S FO R PACKING SU CCESS

Explore pro-level moving experts.

moving tips and hacks from United Van Lines’

P E R F ECT YO UR PACKING W I T H H OW-TO V IDEO S

Move like a pro with our helpful videos on how to pack items in your home. Click on the circles or items to learn more.

HOW TO PACK YOUR

BEDROOM

A P I CT U R E - P E RF ECT NEW HOME

Are you thinking about how you’ll decorate your new abode? We get it. That’s why we’ve assembled a collection of ideas to spark inspiration and help you settle into your home. From inspiring interiors to outdoor living and tips on getting to know your neighbors and neighborhood, we’re here to help — even after the last box is unpacked.

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HOW TO PACK YOUR

KITCHEN

H OW TO PAC K

Textiles

HOW TO PACK YOUR

SHOES

HOW TO PACK YOUR

LINENS

H OW TO PAC K

HOW TO PACK YOUR

Food & Drink

WINE

HOW TO PACK YOUR

FOOD

H OW TO PAC K

Electronics

HOW TO PACK YOUR

APPLIANCES

H OW TO PAC K

Books HOW TO PACK YOUR

LIVING ROOM

BOOKS

H OW TO PAC K

HOW TO PAC K

Lamps

Mirrors

HOW TO PACK YOUR

LAMPS

HOW TO PACK YOUR

HOW TO PACK YOUR

MIRRORS

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Your Ultimate Moving Checklist: A Comprehensive Guide Moving is an exciting journey. It can also be overwhelming, with a list of countless to-dos. Our comprehensive moving checklist, compiled from more than 90 years of moving expertise across the U.S., is designed to streamline your move and alleviate stress.

2-3 MONTHS BEFO R E

7 W E E K S B E FO RE

5 WE E KS B E FOR E

Preparation Phase

Preparation for Your New Destination

Document Protection and Packing

Establish a moving folder to organize quotes, services and important contacts Set a budget and consider hiring professional movers like United Van Lines for a hassle-free experience 8 WEEK S B EFO R E

Research Phase Be vigilant against moving scams; seek recommendations, check online reviews and verify mover credentials Schedule a virtual or in-person assessment with movers to get accurate estimates and plan services

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Notify employers and schools of your move

Back up important documents and secure valuables

Transfer important records and update insurance policies

Begin collecting packing supplies and decluttering belongings

Start shopping for new home essentials 6 W E E K S B E FO RE

Travel Arrangements Book accommodations and transportation Arrange for vehicle servicing or shipping

4 WE E KS B E FOR E

Begin Packing Pack non-essential items first and label boxes clearly Prepare a first-night kit with essentials for immediate use

Ask Betsey ADVICE FROM UNITED’S OFFICIAL MOVING MAVEN

My Mover Gave My Green Thumb a Thumbs-Down!

3 W E E K S B E FO RE

Notification Phase Update address with post office and relevant organizations Arrange for utility services at your new home 2 W E E K S B E FO RE

Dear Betsey, Years ago, my great aunt gifted me one of her prized African Violets, which I’ve cared for faithfully ever since. I’m moving from southeastern Pennsylvania to central Massachusetts and now my moving company says they can’t take any plants on the van. Why is this – and what can I do?

CONFUSED IN CONSHOHOCKEN

Dear Confused, Well, for starters, don’t take it personally! Because plants are categorized as perishable items, federal law does not allow them to be transported by regulated moving vans for distances greater than 150 miles or for more than 24 hours.

Also, long-distance movers like United can’t assume responsibility if your plant gets harmed from a lack of water and light and possibly extreme temperature changes while in transit.

I hope you’re feeling less confused now. For a deeper dive into the why’s and how’s of moving plants, pets and other items, check this out. And if you have any questions, ask your representative.

Best, Betsey Betsey Malone is the granddaughter of “Bette Malone,” United Van Lines’ official “Moving Consultant” from 1957 through the 1970’s. Got a question? Reach out to Betsey at housekey@unitedvanlines.com and you may

Final Preparations Clean and prep appliances and arrange for servicing Confirm travel plans and finish miscellaneous tasks

1 W E E K B E FO RE

Move-Out Day Prepare for movers and finalize packing Ensure important items are kept separate from the moving truck M OVI N G DAY

Move-In Process Direct movers and unpack essentials for immediate use Complete paperwork and conduct basic cleaning in your new home SETTLING IN

Settling Into Your New Home Deep clean the new house and unpack gradually Assemble furniture and stock up on essentials for the first week

Download the Moving Checklist Moving doesn't have to be stressful. With our comprehensive checklist, you can stay organized and focused throughout the entire process. For a seamless moving experience, download our full checklist.

see the answer in an upcoming issue.

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Take a Vacay from Your Move Did you know there’s an unexpected upside of a peak season move? The time between move-out day and movein day often involves a road trip to your new home. Since you must stretch your legs anyway, we suggest turning it into a stress-reducing adventure with stops at some of our nation’s stunning national parks.

Making it happen is quite simple — especially if you scheduled a fullservice move. Pack like you’re going on vacation. Put your gear in the trunk, your kayak on the roof and sturdy shoes on your feet and let us take care of the heavy lifting while you enjoy the fresh air and sunshine.

Where to go? It’s really a matter of where you’re headed and how much free time you can build in.

Whether you plan an extended road trip or just want a few hours to reenergize and unwind over a short hike, United Van Lines’ national park guides can help you create cherished memories that last long after your move day.

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adventure takes you, we’ve got you covered from sea to shining sea:

N ATIO N AL PAR K S O F TH E W E ST C OAST N ATIO N AL PAR K S O F TH E W E ST N ATIO N AL PAR K S O F TH E S O U TH W E ST N ATIO N AL PAR K S O F TH E M IDW E ST N ATIO N AL PAR K S O F TH E N O RTH E AST N ATIO N AL PAR K S O F TH E S O U TH E AST

Vibrant, inspirational, downloadable and packed with insider info, they can help you plan a mini vacation en route to your new home, a jaunt near your new address or even a bigger getaway once you have settled in.

Extra Services Save the Day Remember that United Van Lines can deal with anything you don’t want to bring with you during a move — regardless of how tricky or awkward it seems.

Looking to temporarily store your belongings for a longer time? Our in-transit storage is the perfect solution.

Have a second car? A boat?

We can handle that, too.

Talk to your move coordinator to learn more.

What a Move Coordinator Does A move coordinator like Jamie coordinates efforts behind the scenes and is your point of contact throughout the moving journey.

Prepares detailed moving estimates for customers Establishes and fosters long-term relationships with customers Finalizes sales paperwork I NTROD U CING JAM I E B ALE N O : YO U R RE L I A B L E R A I N M A K E R

Your Unsung Hero Behind the Scenes

Documents all estimates and includes special instructions about customer needs and expectations

WRI T T E N BY BO B ROSSWA AG

In April 2024, Move Coordinator Jamie Baleno marked her fifth anniversary with United Van Lines agent Chipman Relocation & Logistics.

For three consecutive years, she’s been honored with our esteemed Heart of Quality award, a testament to her unwavering dedication and fervor for service excellence.

B A L E N O’S J O URNE Y Baleno’s path to her current role wasn’t a direct one, but each twist and turn equipped her for the challenges ahead. Reflecting on her journey, she recounts pivotal moments — from her early days in retail, fostering empathy and customer-centric skills, to her

entrepreneurial venture running a daycare, honing her business acumen and customer service finesse. Even her brief stint as an Uber driver provided valuable lessons in adaptability and real-time problem-solving.

Then, a fortuitous call from her best friend led her to the world of move

Communicates all customer expectations to drivers and other team members Follows up on pending estimates Answers questions and resolves issues before, during and after the move Maintains and manages a calendar of appointments Spring 2024

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ABOVE: Jamie with her BFF - and fellow move coordinator - Jennifer Johnson.

move coordination. Recognizing the alignment of her diverse skill set with the demands of the role, Baleno took the leap and hasn’t looked back since.

PROACT I V I TY AND P L ANNING: KE YS TO S U CCE SS As a remote worker, Baleno believes in seizing the day. Starting early allows her to predict challenges and be the first point of contact for her clients.

She asserts proactivity is the linchpin to preventing issues and ensuring a seamless moving experience.

Taking meticulous notes, Baleno tailors her approach to each client’s unique needs, whether it’s anticipating downsizing efforts or addressing concerns about cherished belongings.

With a keen eye on logistics, she orchestrates the intricate dance of loading and delivery, keeping clients informed throughout their moves.

N AVI G AT I N G P E AK PER FOR M A NCE Navigating the peaks and valleys of the moving season is all in a day’s work for Baleno. Off-peak months

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offer a respite, allowing for smoother scheduling and reduced costs.

However, come summertime, the demand skyrockets, demanding agile problem-solving and heightened customer expectations.

BEING A TRUSTED AL LY For Baleno, building trust is paramount.

From the first consultation to movein day and beyond, she’s a constant source of support and reassurance.

By listening attentively and offering transparent communication, she alleviates the stress of relocation, one box at a time.

THE SUM TOTAL : EXCEEDING EXPECTATIONS To Baleno, every successful move is a victory — and a testament to exceptional service. While no single move stands out to Baleno, it’s the collective impact of her efforts that drives her to continuously improve and exceed expectations.

HATS OFF TO YO U, JAM IE Baleno’s journey from retail to

relocation embodies the spirit of adaptability and resilience. Her role as a move coordinator is not just about logistics; it’s about being a trusted guide during one of life’s biggest transitions.

So, the next time you embark on a move, rest assured your move coordinator is your unsung hero behind the scenes, ensuring your journey is as smooth as possible.

S UM M E R M OV E S

Peak Season Moves Want some expert advice about moving during peak season? We have a wealth of information on summer moves to help you along the way.

UNITED VA N LI N ES N O N -ALLOWABL E I T E M S

Understanding Restricted Items Before you start packing, it’s important to understand what items are allowed or restricted for your move with United Van Lines. Note that this is a sample of items — be sure to download and reference the full list below.

Restricted Items Please make advance arrangements with your mover if you plan on transporting restricted items during your move.

Batteries for personal mobility devices

Prohibited Items United will not transport hazardous items to ensure compliance with laws and to protect the environment.

Batteries (alkaline & lead-acid)

Cordless power tools

Have questions about restricted items during your move? Reach out to your move coordinator for additional information.

Scuba tanks Firearms (unloaded) Clean gasoline cans & other fuel storage

Household cleaning products

Download the Complete List

Looking for more moving tips and resources?

Check out our blog.

Alcoholic beverages Corrosive chemicals or poisons Lawn and garden chemicals Flammables and explosives Live animals or plants Gas and oil products Compressed gas cylinders Wax candles Illegal items or substances

Not Recommended to Ship Some items cannot be replaced. Others you may need access to. We recommend packing and transporting these items yourself.

Photo albums, jewelry and heirlooms Essential personal items and documents for immediate use

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America’s #1 Mover® For A Number of Reasons

Quality. Experience. Dependability. Service. They’ve helped us become America’s number-one choice when it comes to a seamless, stress-free move experience.

No matter where you’re headed, we do more than just get you there.

That’s a promise we’ll deliver on.

© 2024 United Van Lines | U.S. DOT No. 077949