A group of hardworking folks, each with their own moving company, realized they’d be better together. So, they banded together to form United Van Lines in 1933. Over the years, the company grew and evolved to become America's #1 Mover®. As one of the most trusted names in the moving business, United Van Lines has weathered storms and crossed state lines, helping countless families start new chapters in their lives.
From implementing innovative technologies to pursuing sustainable practices, we remain at the forefront of the industry, committed to providing unparalleled moving experiences for generations to come.
But what really sets United Van Lines apart is our commitment to our customers. We know our job is more than moving stuff from point A to point B. It's about helping our customers through one of life’s biggest transitions, easing the burden of relocation and fostering a sense of security during a time of change. With each move, we aim to uphold our legacy of professionalism, integrity and personalized service.
Whether it's across the country or just down the street, we treat every move with care and the attention to detail it deserves. We value you entrusting us with your life’s belongings.
LETTER FROM THE EDITOREmbarking on a move is nothing short of an adventure — an emotional journey filled with anticipation and excitement. With more than 90 years of experience guiding customers through the process of new beginnings, United Van Lines is honored to be your partner during a time of change.
That’s why we’re thrilled to introduce House Key, our seasonal magazine dedicated to supporting you as you transition to your new abode. Packed with insights and inspiration, our publication covers every aspect of the moving experience, from practical tips on packing and preparation to thoughtful advice on self-care during this transformative time.
Moving isn’t just about physical logistics; it’s about finding comfort and belonging in your new surroundings. With House Key, we aim to ease the transition, while helping you settle into your new house and neighborhood, so it truly feels like home.
Thank you for entrusting us with this pivotal moment in your life. Rest assured, the United crew is committed to being your reliable companion, offering support, expertise and a friendly guiding hand at every turn.
Wishing you the best as you embark on a new chapter,
JENNIFER OLVERA Editor-in-Chief and Senior Content Strategist
01
LETTER FROM THE EDITOR
Meet House Key, United Van Lines’ new moving magazine.
03 MOVERESCUE TO THE RESCUE
Get the support you need with MoveRescue, dedicated to helping customers find reputable moving services.
03 IT’S PEAK (BUT DON’T FREAK)
A summer move doesn’t have to be stressful, thanks to our handy tips for moving during peak season.
05 7 COMMON MOVING MISTAKES
Gain insight from the pros to keep your move on track while remaining free of stress and strain.
07
PERFECT YOUR PACKING
Check out our comprehensive, interactive packing guides, filled with the how-tos to help you reach the finish line.
09 YOUR ULTIMATE MOVING CHECKLIST
Use our 90-plus years of moving expertise to keep your move moving along, from months before to the morning of.
10 ASK BETSEY
Get moving advice from our resident expert, Betsey, who knows all the tricks and is ready to dish out tips.
12 YOUR UNSUNG HERO
Meet Jamie Baleno, a United move coordinator, who ferries customers throughout the moving process.
14 UNDERSTANDING RESTRICTED ITEMS
Familiarize yourself with which items are prohibited, restricted and advised against before you start packing.
Established in November 2003, MoveRescue® is dedicated to empowering consumers in their search for reputable moving services and protecting them from fraudulent activities in the moving process.
Endorsed by United Van Lines, LLC, and Mayflower Transit, LLC, leaders in the transportation industry, it aims to support consumers when moving scams breach federal consumer protection regulations. Its mission is to raise awareness about fraudulent moving practices and provide free resources to educate and empower affected consumers. Its website offers information on federal consumer protection regulations, finding trustworthy movers and understanding industry practices. It also features sample letters and contact details for federal and state
From May through early September, you’ll find United Van Lines in the middle of peak season. It’s understandable why the summer months are so popular for moving since the weather is more predictable. It’s also when school is out for the kids, work schedules tend to be more flexible, and getting it all done before the Labor Day rush just makes sense. That said, planning a summer move takes a bit more preparation than other times of year — and it will likely cost more, too.
So how do you get through a warm weather move without losing your cool? We have some tips from our pros.
If you’ve already picked your move date, great job, you’re well on your way. If not, get your moving quote today. Whenever possible, allow yourself eight weeks before your planned date.
Get rid of stuff you don’t need before your move since the cost of a long-distance move is tied to weight. Since rates are highest in peak season, reducing what you move can save money. Consider donating items or hosting a garage sale
Dress comfortably on moving day. Light, breathable clothes made of cotton help keep you cool. Loose fits that wick away sweat are best. Avoid dark colors that absorb heat and go for lighter colors and neutrals instead. Wear closed-toe shoes, a hat, sunglasses and sunscreen, too.
Check the weather forecast and have a plan in the event inclement weather strikes on the big day.
Have essentials boxed up and ready when you arrive. Our “First Night Moving Box” checklist can help. Keeping things like toiletries, pajamas, phone chargers and necessary medications handy lets you freshen up and avoid frustration after a long day of moving.
MOVING CHECKLIST
MOVING SUPPLIES CHECKLIST
PACKING CHECKLIST
RESTRICTED ITEMS
CHARITIES WITH FREE PICKUP
Turn on the AC at your new place a day or two before you move. If you can’t be there, ask your real estate agent or landlord to do it. Fans by the doors also provide relief. Don’t make the mistake of moving into an uncooled home on a hot day.
QUICK TIPS ON TIMING YOUR MOVE
Aim for the middle two weeks of the month to save money
Weekdays are cheaper than weekends
Morning moves allow everyone, including your movers, to stay fresh
Chances are your cross-country move involves a drive to get to your new home. Since you need to stretch your legs along the way, why not make an adventure out of your move? Our national park guides are designed to help you make memories en route — and get to know natural wonders that surround you once you settle in.
NATIONAL PARKS OF THE WEST COAST
NATIONAL PARKS OF THE INTERIOR WEST
NATIONAL PARKS OF THE SOUTHWEST
NATIONAL PARKS OF THE MIDWEST
NATIONAL PARKS OF THE SOUTHEAST
NATIONAL PARKS OF THE NORTHEAST
Feeling overwhelmed? Don’t fret. Download our comprehensive move checklist for a stress-free planning process.
Avoid the rush and book your move well in advance to get your preferred date, as well as to avoid unreliable movers and potential scams.
PUSHING YOUR TRAVEL ITINERARY TO THE LIMIT
Take it easy on moving day. Plan for breaks during long drives. Or book flights early to avoid stress and extra charges.
PACKING STUFF YOU SHOULD HAVE BROUGHT WITH YOU
Keep essentials like medication, important
documents and valuables with you for peace of mind during the move.
Hazardous items can’t make the trip. Properly dispose of hazardous materials in advance. Check with local authorities for guidance.
Unexpected delays happen. With United, rest assured your move is in good hands, even if plans shift.
Moving can be exhausting. Remember to take breaks, stay hydrated, and prioritize your well-being throughout the process.
DISCOVER OTHER COMMON MISTAKES PEOPLE MAKE DURING A MOVE.
MOVING SCAMS AND HOW TO AVOID THEM
PACKING VALUABLES
RESTRICTED ITEMS
TIPS FOR A STRESS-FREE LONG-DISTANCE MOVE
Explore United Van Lines’ packing and unpacking services to ensure a smooth and stress-free move.
Explore pro-level moving tips and hacks from United Van Lines’ moving experts.
Move like a pro with our helpful videos on how to pack items in your home. Click on the circles or items to learn more.
Are you thinking about how you’ll decorate your new abode? We get it. That’s why we’ve assembled a collection of ideas to spark inspiration and help you settle into your home. From inspiring interiors to outdoor living and tips on getting to know your neighbors and neighborhood, we’re here to help — even after the last box is unpacked.
Moving is an exciting journey. It can also be overwhelming, with a list of countless to-dos. Our comprehensive moving checklist, compiled from more than 90 years of moving expertise across the U.S., is designed to streamline your move and alleviate stress.
2-3 MONTHS BEFORE
Establish a moving folder to organize quotes, services and important contacts
Set a budget and consider hiring professional movers like United Van Lines for a hassle-free experience
8 WEEKS BEFORE Research Phase
Be vigilant against moving scams; seek recommendations, check online reviews and verify mover credentials
Schedule a virtual or in-person assessment with movers to get accurate estimates and plan services
7 WEEKS BEFORE
Notify employers and schools of your move
Transfer important records and update insurance policies
Start shopping for new home essentials
6 WEEKS BEFORE Travel Arrangements
Book accommodations and transportation
Arrange for vehicle servicing or shipping
5 WEEKS BEFORE Document Protection and Packing
Back up important documents and secure valuables
Begin collecting packing supplies and decluttering belongings
4 WEEKS BEFORE Begin Packing
Pack non-essential items first and label boxes clearly
Prepare a first-night kit with essentials for immediate use
ADVICE FROM UNITED’S OFFICIAL MOVING MAVEN
Dear Betsey,
Years ago, my great aunt gifted me one of her prized African Violets, which I’ve cared for faithfully ever since. I’m moving from southeastern Pennsylvania to central Massachusetts and now my moving company says they can’t take any plants on the van. Why is this – and what can I do?
CONFUSED IN CONSHOHOCKEN
Dear Confused,
Well, for starters, don’t take it personally! Because plants are categorized as perishable items, federal law does not allow them to be transported by regulated moving vans for distances greater than 150 miles or for more than 24 hours. Also, long-distance movers like United can’t assume responsibility if your plant gets harmed from a lack of water and light and possibly extreme temperature changes while in transit.
I hope you’re feeling less confused now. For a deeper dive into the why’s and how’s of moving plants, pets and other items, check this out. And if you have any questions, ask your representative.
Best, Betsey
Betsey Malone is the granddaughter of “Bette Malone,” United Van Lines’ official “Moving Consultant” from 1957 through the 1970’s. Got a question? Reach out to Betsey at housekey@unitedvanlines.com and you may see the answer in an upcoming issue.
3 WEEKS BEFORE
Notification Phase
Update address with post office and relevant organizations
Arrange for utility services at your new home
2 WEEKS BEFORE
Clean and prep appliances and arrange for servicing
Confirm travel plans and finish miscellaneous tasks
1 WEEK BEFORE
Prepare for movers and finalize packing
Ensure important items are kept separate from the moving truck
Direct movers and unpack essentials for immediate use
Complete paperwork and conduct basic cleaning in your new home
Deep clean the new house and unpack gradually
Assemble furniture and stock up on essentials for the first week
Moving doesn't have to be stressful. With our comprehensive checklist, you can stay organized and focused throughout the entire process. For a seamless moving experience, download our full checklist.
Did you know there’s an unexpected upside of a peak season move? The time between move-out day and movein day often involves a road trip to your new home. Since you must stretch your legs anyway, we suggest turning it into a stress-reducing adventure with stops at some of our nation’s stunning national parks.
Making it happen is quite simple — especially if you scheduled a fullservice move. Pack like you’re going on vacation. Put your gear in the trunk, your kayak on the roof and sturdy shoes on your feet and let us take care of the heavy lifting while you enjoy the fresh air and sunshine.
Where to go? It’s really a matter of where you’re headed and how much free time you can build in. Whether you plan an extended road trip or just want a few hours to reenergize and unwind over a short hike, United Van Lines’ national park guides can help you create cherished memories that last long after your move day.
No matter where your moving
adventure takes you, we’ve got you covered from sea to shining sea:
NATIONAL PARKS OF THE WEST COAST
NATIONAL PARKS OF THE WEST
NATIONAL PARKS OF THE SOUTHWEST
NATIONAL PARKS OF THE MIDWEST
NATIONAL PARKS OF THE NORTHEAST
NATIONAL PARKS OF THE SOUTHEAST
Vibrant, inspirational, downloadable and packed with insider info, they can help you plan a mini vacation en route to your new home, a jaunt near your new address or even a bigger getaway once you have settled in.
Remember that United Van Lines can deal with anything you don’t want to bring with you during a move — regardless of how tricky or awkward it seems.
Looking to temporarily store your belongings for a longer time? Our in-transit storage is the perfect solution. Have a second car? A boat? We can handle that, too.
Talk to your move coordinator to learn more.
INTRODUCING JAMIE BALENO : YOUR RELIABLE RAINMAKER
In April 2024, Move Coordinator Jamie Baleno marked her fifth anniversary with United Van Lines agent Chipman Relocation & Logistics. For three consecutive years, she’s been honored with our esteemed Heart of Quality award, a testament to her unwavering dedication and fervor for service excellence.
Baleno’s path to her current role wasn’t a direct one, but each twist and turn equipped her for the challenges ahead. Reflecting on her journey, she recounts pivotal moments — from her early days in retail, fostering empathy and customer-centric skills, to her
entrepreneurial venture running a daycare, honing her business acumen and customer service finesse. Even her brief stint as an Uber driver provided valuable lessons in adaptability and real-time problem-solving.
Then, a fortuitous call from her best friend led her to the world of move
A move coordinator like Jamie coordinates efforts behind the scenes and is your point of contact throughout the moving journey.
Prepares detailed moving estimates for customers
Establishes and fosters long-term relationships with customers
Finalizes sales paperwork
Documents all estimates and includes special instructions about customer needs and expectations
Communicates all customer expectations to drivers and other team members
Follows up on pending estimates
Answers questions and resolves issues before, during and after the move
Maintains and manages a calendar of appointments
move coordination. Recognizing the alignment of her diverse skill set with the demands of the role, Baleno took the leap and hasn’t looked back since.
As a remote worker, Baleno believes in seizing the day. Starting early allows her to predict challenges and be the first point of contact for her clients. She asserts proactivity is the linchpin to preventing issues and ensuring a seamless moving experience.
Taking meticulous notes, Baleno tailors her approach to each client’s unique needs, whether it’s anticipating downsizing efforts or addressing concerns about cherished belongings. With a keen eye on logistics, she orchestrates the intricate dance of loading and delivery, keeping clients informed throughout their moves.
Navigating the peaks and valleys of the moving season is all in a day’s work for Baleno. Off-peak months
offer a respite, allowing for smoother scheduling and reduced costs. However, come summertime, the demand skyrockets, demanding agile problem-solving and heightened customer expectations.
For Baleno, building trust is paramount. From the first consultation to movein day and beyond, she’s a constant source of support and reassurance. By listening attentively and offering transparent communication, she alleviates the stress of relocation, one box at a time.
To Baleno, every successful move is a victory — and a testament to exceptional service. While no single move stands out to Baleno, it’s the collective impact of her efforts that drives her to continuously improve and exceed expectations.
Baleno’s journey from retail to
relocation embodies the spirit of adaptability and resilience. Her role as a move coordinator is not just about logistics; it’s about being a trusted guide during one of life’s biggest transitions.
So, the next time you embark on a move, rest assured your move coordinator is your unsung hero behind the scenes, ensuring your journey is as smooth as possible.
Want some expert advice about moving during peak season? We have a wealth of information on summer moves to help you along the way.
Before you start packing, it’s important to understand what items are allowed or restricted for your move with United Van Lines. Note that this is a sample of items — be sure to download and reference the full list below.
United will not transport hazardous items to ensure compliance with laws and to protect the environment.
Batteries (alkaline & lead-acid)
Household cleaning products
Corrosive chemicals or poisons
Lawn and garden chemicals
Flammables and explosives
Live animals or plants
Gas and oil products
Compressed gas cylinders
Wax candles
Illegal items or substances
Ammunition, including gunpowder
Please make advance arrangements with your mover if you plan on transporting restricted items during your move.
Batteries for personal mobility devices
Cordless power tools
Scuba tanks
Firearms (unloaded)
Clean gasoline cans & other fuel storage
Alcoholic beverages
Have questions about restricted items during your move? Reach out to your move coordinator for additional information.
Looking for more moving tips and resources? Check out our blog.
Some items cannot be replaced. Others you may need access to. We recommend packing and transporting these items yourself.
Photo albums, jewelry and heirlooms
Essential personal items and documents for immediate use
Quality. Experience. Dependability. Service. They’ve helped us become America’s number-one choice when it comes to a seamless, stress-free move experience.
No matter where you’re headed, we do more than just get you there.
That’s a promise we’ll deliver on.