House Key - Fall/Winter2025

FALL/WINTER 2025

A digital magazine about people on the move

Finance Your Move Buy now, pay later has arrived

Secrets to Packing Like a Pro Get expert packing advice from those in the know

Fast Track It How to move on a tight timeline

The Only Moving Checklist You’ll Ever Need Take your move one step at a time

Off-Season Moves Why moving in the fall or winter makes sense

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LETTER FROM TH E EDITOR

Contents 02

W E AT H E R O R NOT Discover the practical reasons for a cool-season move.

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PLOT YO U R PAT H Picture what life looks like on the other side of your move with our helpful guides.

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T H E O N LY MOV ING C H EC KL I ST YO U ’ LL EVE R N E E D Stay on track with a comprehensive moving checklist that takes you from booking to unboxing.

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S EC R E TS TO PACKING LI K E A P RO Learn how to pack your belongings from pros who know.

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FA ST T R AC K IT See how easy it is to move with United, even on a condensed timeline.

FA L L / W I N T E R 2 0 2 5

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YO U R M OVING SUPPL IES CHECK L IST Here’s everything you need on hand for a seamless, stress-free move.

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ASK BETSEY Get helpful advice on moving kids during the school year.

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FINANCING YO U R M OVE JU ST GOT EASIER Explore new financing options offered by Acorn Finance.

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W HO’S REAL LY M OVING YO U ?

Know the difference between a real mover and a move broker.

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A DRESS, A CAREER & A L IFETIM E OF MEM ORIES See how a special dress weathered a bevy of life’s stages.

Your Move, on Your Terms No two relocations are alike.

That’s why we tailor every move to fit your needs.

That may mean transporting a baby grand piano, securely packing fine art or antiques, or finding just the right way to keep your kayak protected during transit. It could even mean storing your household goods for a few months — or longer — until you’re ready for your next chapter.

Over the decades, we’ve learned that what we move matters, but how we move it matters more. It’s the peace of mind of knowing your most cherished items are handled with care. It’s the flexibility to create a plan that works for your timeline, your lifestyle and your priorities. And it’s our commitment to making your move feel less like a disruption and more like a step forward.

In this issue, you’ll find stories, tips and insights designed to inspire and support your move, no matter where life is taking you.

Just know we’re honored to be part of your journey.

Warmly,

Jennifer Olvera Editor-in-Chief

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Why Moving Off-Season Makes Sense It’s no surprise that May through August are the busiest months for full-service movers like United Van Lines. While the idea of moving in the off-season might not have the same appeal as a sunny summer move, it offers practical, cost-effective advantages that are hard to ignore.

1

More Scheduling Flexibility

If you’re trying to book a mover in the summer, prepare for some tough competition — not only with others on the move but also for a moving company able to take on the task.

During peak season, movers book up quickly — especially on weekends and at the end of the month. But in the fall and winter, there’s more room to breathe. With greater availability, you’re more likely to secure your preferred move date and time.

This flexibility can be a huge relief, especially if you’re juggling work, school or other commitments. It also gives you time to better plan your packing, coordinate utility transfers, say your goodbyes and tie up a whole array of loose ends. Keep in mind, however, most movers — United included — will still prefer to

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know your preferred move date at least eight weeks in advance.

2

Lower Costs and Better Deals

One of the biggest advantages of moving during the fall or winter is cost savings. Since demand for moving services typically drops after Labor Day, many professional moving companies offer more competitive rates to keep their schedules full. This can translate to lower pricing for full-service moves, truck rentals, packing supplies and even storage. Additionally, if you’re renting a new home or apartment, landlords and property managers may be more open to negotiating lease terms or offering move-in specials to fill vacancies during slower months.

3

A Smoother, Less Stressful Transition

Moving off-season often means a quieter, more relaxed experience overall. There’s less traffic on the roads, fewer scheduling conflicts and more time to settle into your new space. You’re also not rushing to unpack before school starts or scrambling to find childcare.

Fall and winter moves allow you more time to ease into your new environment, explore your neighborhood, meet the neighbors and personalize your space without sacrificing your summer vacation — never mind time spent outdoors. A late autumn or early winter move also means you have the advantage of decorating your new home for the holidays, paving the way for a warm, welcoming vibe as you settle in.

4

Real Estate Advantages

There can be benefits to buying or selling a home in the off-season, too. With fewer buyers in the market, there’s less competition for listings, which may give you more room to negotiate on price or closing terms. Savvy home buyers tend to stay active year-round, especially if they’re relocating for work or life changes. If you’re selling, your home may stand out more in a smaller pool of listings. You may also benefit from faster closings, as lenders and title companies are typically less backed up than during peak season.

No Matter the Season, Use an Experienced Moving Company If you’re open to a little flexibility in your moving schedule, the off-season may actually be the smartest time to make a move.

From savings and flexibility to a calmer experience overall, fall and winter moves can make perfect sense — especially when you work with a professional mover like United who understands the unique pros and cons of relocating off-peak.

You might find it’s not only easier on your wallet, but better for your peace of mind, too.

Cooler Weather = Easier Moving Conditions Hauling boxes and furniture in sweltering summer heat isn’t just uncomfortable — it can also be dangerous. Moving in cooler weather tends to be more pleasant. In many parts of the country, fall and early winter bring crisp, mild temperatures ideal for physical work. Even in colder climates, many days remain manageable with proper planning. That said, it’s essential that you plan well in advance for your move day: CHECK T HE FOR ECA ST A N D PREP FOR C ON DIT ION S Monitor the weather leading up to your move and be ready for snow, ice or rain; have tarps, salt and shovels on hand to keep pathways clear of leaves or snow.

DRES S IN WA R M , L AYE R E D C LOT HIN G Wear insulated, non-slip boots and gloves, and dress in layers that can be adjusted as you move between indoor and outdoor tasks.

PROT ECT YO U R F LO OR S Although a full-service mover like United will have protective materials on hand, you should lay down cardboard, plastic sheeting or old rugs inside high traffic areas of both homes to prevent tracking in snow, slush or mud.

K EE P A “COL D W E AT HE R ESS E N T IA LS ” B OX HA N DY Take items like extra gloves, hats, scarves, blankets, hand warmers, snacks and a thermos of hot drinks with you so you can stay warm and energized.

WAR M U P U T IL IT IE S IN A DVA N CE Make sure electricity and heat are on at your new home before moving day so you’re not unpacking in a cold or dark house.

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Plot Your Path

with United’s City, State and National Park Guides Because every great move deserves a sense of place

Sure, you know how to pack a box, but what about unpacking your life in a brand-new city?

Whether you’re chasing a job, craving wide-open skies or simply ready for a fresh start, United Van Lines’ City and State Guides help you picture what life looks like on the other side of your move.

These aren’t just census stats and real estate snapshots. They’re

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curated insights into what makes different parts of the country tick, from cost of living and commute times to outdoor access, dining scenes and hidden gems that make a place feel like home.

What makes United’s series especially unique? Our National Park Guides. If your ideal weekend includes trailheads over traffic and sunrise hikes over bottomless brunch, these are for you. Whether you’re moving to a gateway city or want to live somewhere with easier

access to the great outdoors, they’re packed with inspiration.

Think of this collection as your coast-to-canyon companion — useful whether you’re in research mode, daydreaming about relocation or just curious about what makes different cities click.

Ready to explore?

Start your search.

THE

ONLY

MOVING CHECKLIST YO U ’LL EVER NEED Moving is an exciting and life-changing event. Whether you’re relocating for family, lifestyle or work, it can also be overwhelming to sift through endless to-dos, checklists and advice.

We’ve created the only moving checklist you’ll ever need, based on almost 100 years of experience helping customers move across the U.S. The checklist on the next page follows an eight-week timeline. If your move is happening in less time, divide the number of days you have left by eight to create a personalized weekly timeline.

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8 Weeks Out O RG A NIZ E YO UR MOV E Keep all move info — quotes, receipts, contacts, key dates — in one folder (plus a digital copy). Research your new area in advance.

S E T YO UR BUD G E T Know your moving budget. Include all costs or check your employer’s relocation policy.

VET MOVING C OM PA N IE S Check reviews, ask for referrals and confirm DOT numbers for interstate moves. Get everything in writing.

SCHED U L E A WA L K-T HRO U GH Book an estimate. Show all spaces and items, discuss access and services, and ask questions to avoid surprises.

G AT H E R Q U OT E S Pick services you need and provide move details.

Learn what impacts pricing and estimate types.

7 Weeks Out

6 Weeks Out

4 Weeks Out

P R E PA R E YO UR FAMILY Talk to your kids early about the move to help them adjust, and visit your new home together if possible.

BO OK TR AVEL & PREP VEHICL ES Reserve lodging and flights, if needed. Arrange childcare or pet care. Service your car and/or schedule auto shipping.

STA RT PACKIN G & S E T E S S E N T IA LS A S ID E Begin packing nonessentials, label boxes clearly and keep an inventory.

Set aside first-night essentials.

Avoid packing prohibited items, and make other arrangements for transporting plants.

P L AN FOR T H E T R AN S I T I O N Confirm job start dates, notify schools, and transfer vet and medical records to new providers.

H AN D L E LO G IST ICS E ARLY Update insurance, arrange storage if needed, and measure/order furniture ahead to avoid delays.

5 Weeks Out SECURE IM P ORTANT D O CUM ENTS & START DECLU TTERING Scan or back up vital documents and keep them with you during the move. Start sorting items to keep, sell, donate or toss. Gather packing supplies like specialty boxes, tape and padding.

T HE COM PL E T E C HEC KL IST Download the comprehensive 8-week checklist here.

3 Weeks Out N OT IF Y IM P ORTA N T PA RT IE S & PL A N GO ODBYE S Update your address with USPS, services, subscriptions and institutions. Transfer prescriptions, cancel memberships, and schedule time with friends and neighbors.

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2 Weeks Out

1 Week Out

C L E A N , P R E P AND D I S AS S E M BLE F URNIT URE Clean rugs and furniture, patch walls and start disassembling unused items. Use labeled bags for hardware. Plan your trip route and pack essentials for the drive.

PREP APPL IANCES & U TIL ITIES Unplug, clean and prep appliances. Disconnect utilities at your current home and arrange setup at your new one.

Confirm moving day details, prepare meals and pack a cooler.

Move Out Day F I N A L WALKT H RO U GH & MOVING OVERSIGHT Meet your movers, direct them as needed, protect floors, sign paperwork and do a last sweep of your home. Lock up when done.

Ready to explore your new neighborhood?

Our city and state guides will help you feel like a local from day one.

Move In Day G U I D E MOV E RS & UNPACK ESSENTIALS Protect floors, direct box/furniture placement and do light cleaning.

Set up beds, unpack your cooler and first-night kit, and consider changing the locks.

Unpack and Settle In C L E A N, O RG ANIZ E , AND SET UP ESSENTIALS Stock groceries, clean your home and install safety devices.

Unpack gradually, use debris pickup services and file any damage claims.

G E T O F F ICIAL ST UF F IN ORDER Confirm address changes, set up new medical and bank accounts, register pets, get a new license, and register to vote.

G E T CO MFO RTABLE IN YO U R N E W H O ME Meet your neighbors, plan playdates, explore the area, and review your movers and realtor.

Enjoy your new start!

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Secrets to Packing Like a Pro Smarter packing, fewer regrets — and maybe even a little peace of mind.

Let’s be honest: No one dreams about packing. It’s dusty, chaotic and usually happens up until the night before the movers arrive.

But with a little planning — and a few hard-won lessons from experts in the field — you can save yourself a ton of stress.

Whether you’re boxing up a studio apartment or a five-bedroom house, we have some tried and true tips on how to pack — and remain calm and collected.

You’re Not Behind. You’re Just Moving.

Packing isn’t a race — it’s a series of tiny decisions. What to keep, what to toss and what to wrap in three layers of bubble wrap. Do your best.

Three Things You’ll Thank Yourself for Later

Label the sides of your boxes — not just the top. Movers stack. You’ll forget what’s in the boxes if you don’t.

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Use zip-top bags for cords and screws and keep them in a centralized “parts box.”

(Future-you will want to high-five you.)

Pack a “first night” suitcase like you’re going on a weekend trip.

Toothbrush, charger, sheets, coffee.

Packing Help, On Your Terms

There’s no shame in calling in reinforcements. United Van Lines offers full and partial packing services.

You choose what you want to handle — we’ve got the rest. Want more advice about DIY packing?

Our video library is a great place to start.

Packing by Personality Not everyone packs the same. Find your style — and hack it.

The Minimalist

You’ve already donated half your stuff.

DO

Pack room by room.

D O N’T

Assume you’ll remember what’s in that “Misc.” box.

The Maximalist

You still have your prom corsage (and maybe your prom dress).

DO

Get more boxes than you think you need.

D ON’T

Pack by sentiment — Instead pack by category.

The Procrastipacker You haven’t started yet.

It’s fine.

DO

Set a 20-minute timer and tackle one drawer at a time.

Bonus Tips from the Pros + Never mix liquids and

Ready for More?

Watch step-by-step packing videos Browse our expert checklists See what can’t go on the truck (yes, bleach counts)

electronics. Trust us. + Leave clothes and soft

goods in drawers. + Use towels and linens as

padding (your glasses will thank you). + Wrap tiny items in brightly

colored paper so they don’t get lost.

D O N’T

Leave your kitchen for last.

The Aesthetic Overachiever You color-code your spices. Respect.

DO

Use smaller boxes to organize pantry and craft supplies.

D ON’T

Burn out trying to make it all look Pinterest-worthy.

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FAST TR AC K IT How to move on a tight timeline

Sometimes life moves fast — a new job, last-minute opportunity or sudden life change can put you on a shorter-than-ideal timeline to pack up and relocate. While a condensed moving schedule can feel overwhelming, a focused strategy and the right resources can make the process smooth, efficient and — dare we say — surprisingly manageable.

Here’s how to make every moment count.

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Get Organized Immediately

As soon as you know your move is happening, lock in key decisions, including your move-out date, your destination address (even if temporary) and your budget. Then lean on United Van Lines’ digital moving checklist (see Pages 5–7) to break down what needs to happen and condense the timeline if you must.

Prioritize Ruthlessly

With limited time, every box you pack should earn its space. Start by sorting items into keep, donate, trash and sell. Don’t overthink it — trust your instincts and aim for a leaner load. Less stuff means faster packing, easier transport and a smoother setup in your new space.

Pack Smarter, Not Harder

Skip the scavenger hunt for supplies. Order enough of everything you need upfront — boxes, tape, bubble wrap — and set up a packing station. Start with non-essentials (think off-season clothing or decor).

Leave daily-use items for last and remember to pack a “first-night” bag with essentials like toiletries, chargers and a change of clothes so you’re not scrambling on arrival. Want to expedite things further? Let United do the packing and unpacking for you.

Delegate What You Can

Whether it’s enlisting friends to help pack, hiring a professional cleaner or using full-service packing options like those offered by United Van Lines, outsourcing tasks can be a game-changer when time is tight. Think of it as buying back hours in your day — and sanity in your schedule.

Stay Focused on the Finish Line

Even on a short timeline, it’s possible to arrive at your new home feeling prepared, not frazzled. With a clear plan, the right support and trusted experts by your side, you can turn a whirlwind into a successful new beginning.

Use Our Tools

Don’t go it alone. United’s comprehensive resources — like our how-to packing videos and expert articles — walk you through every step of the process, from wrapping fragile items to labeling like a pro. Our experienced move coordinators are also on hand to help you plan logistics, troubleshoot issues and keep you on track from start to finish.

Turn Up the Volume on Your Move Whether you’re on the road, settling into your new home, decorating or marking milestones like your first Valentine’s Day in a new place, United Van Lines has the perfect playlist for the moment. Need motivation to hit the gym, focus during the workday or simply unwind?

Our curated Spotify channel has you covered — with playlists to energize, inspire, and relax. No matter where you are in your move or your day, we’ve got the perfect soundtrack for your life.

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Prep smart with the right gear for a smoother move.

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Now that your move is on the books, it’s time to gather the supplies. Whether you’re tackling the packing yourself or planning to hire professionals, having the right tools on hand makes all the difference.

Box Types to Consider

Not all boxes are created equal. Keep in mind all boxes should be sealed at the top or have lids. You should stock up on: + SMALL BOXES : For books,

pantry items and collectibles + MEDIUM BOXES : For cookware and small appliances + L ARGE/X-L ARGE BOXES : For bedding, pillows and bulky soft goods + DISH PACKS : For dishes and glasses + WARDROBE CARTONS : For hanging clothes and linens + HEAV Y-D UTY BOXES : For fragile or heavy items + SPECIALTY BOXES : For items like TVs and mirrors

Where to Find Supplies

Need boxes? Start with local bookstores or grocery stores or purchase them from home improvement stores. For tape, packing paper and labels, check office and hardware stores. If you’ve booked a full-service mover like United, they’ll bring essentials like blankets and mattress bags.

Cleaning Before and After

You’ll want basic cleaning supplies available at both your old and new place. Be sure to check the list of non-allowables, since many cleaners can’t go on the moving truck.

Estimate How Many Boxes You Need

Not sure how many boxes you need? Our full-service movers bring boxes based on the estimated weight of your shipment when you use our packing and unpacking services. However, if you’re packing your belongings yourself, expect to need the following:

25 to 35

2- B DR M HO USE

BOXES

40 to 60

Additional Considerations Number of rooms

1BDRM APT

60 to 80

BOXES

B OXES

2BDRM APT

4- B DR M HO USE

3BDRM APT + GAR AGE

70 to 90 BOXES

90 to 120 B OXES

Number of people living there How long you’ve lived there Whether you’re a minimalist or collector

Talk to your move coordinator about buying boxes — many of our local agents sell supplies directly to customers. Don’t feel like doing the work? Our fullservice packing includes the appropriate boxes and supplies.

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Don’t Sweat the Small Stuff!

When you’re disassembling furniture and packing up electronics, it’s easy to lose track of screws, bolts, cords and remotes.

Creating a parts box helps keep everything organized so nothing vital goes missing.

It’s a simple step that can save you hours of frustration when it’s time to reassemble and reconnect.

What to Include in Your Parts Box BAG YO UR BOLTS Label plastic baggies containing screws, bolts and fasteners from disassembled furniture/shelves D ON’T LOSE YO UR REMOTE Place TV and entertainment remotes in labeled bags MARK YO UR P OWER CORDS Ensure power cords and adapters are marked for each device L ABEL THOSE CABLES Be sure HDMI, coaxial and AV cables have labels indicating their corresponding devices D ON’T TO OL ARO UND Include allen wrenches or specialty tools to reassemble furniture LIST THE CONTENTS Keep an inventory sheet to keep track of what’s in your parts box STAY L ABEL-READY Have a marker and tape or label maker for last-minute labeling ONE L AST THING Make sure the parts box travels with you or is clearly marked “load last” so it’s easy to find on move-in day.

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Tapes, Tools and More

+ Packing or shipping tape and a tape gun + Permanent markers, scissors and a box cutter + Zip-top bags for hardware and cords + A toolbox with basics like a screwdriver and wrench

Protect Your Belongings — and Your Home + Bubble wrap and unprinted newsprint + Stretch wrap and furniture pads + Floor protectors like tarps or cardboard sheets

Want United to Handle the Packing?

If packing feels like too much, United offers complete and partial packing services. We’ll bring the supplies, wrap and label everything, and even unpack if you’d like.

Learn more about United’s

packing and unpacking services.

Ask Betsey ADVICE FROM UNITED’S OFFICIAL MOVING MAVEN

Will moving our kids in autumn set them up for a fall?

FLUMMOXED IN FLEMINGTON Dear Flummoxed, That’s a great question because it’s a big decision with both practical and emotional considerations. Let’s break it down.

Though summer is usually seen as the “easiest” time to relocate with kids, a fall or even a winter move can benefit your children more than you might think. When kids move in the summer, they can feel isolated, especially in more rural areas where it’s hard to meet new people. When fall comes, schools are already in session, teachers are past their first-week rush and new students often receive more personalized attention to help them adjust. Additionally, children who move in the fall often make friends faster because they’re the “new kid,” which naturally sparks curiosity.

My advice? If your children are adaptable and your schedule allows it, don’t overlook the fall. With a bit of planning, it can be a smoother — and even better — time to transition than summer. Start talking to teachers early, arrange school visits if possible and build excitement with your kids around making new friends in and outside the classroom. Give them time to say their farewells and help them look ahead.

Best of luck!

Betsey Betsey Malone is the granddaughter of “Bette Malone,” United Van Lines’ official “Moving Consultant” from 1957 through the 1970’s. Got a question? Reach out to Betsey at

Financing Your Move Just Got Easier FINANCING THRO U GH

Relocating comes with plenty of big decisions — and just as many expenses. To help make the financial side of moving easier, Acorn Finance now offers United Van Lines customers access to flexible, personalized moving loans.

Acorn Finance is a secure online lending marketplace that connects borrowers with prequalified loan offers. When you are looking at costs like hiring movers, Acorn offers fast, noobligation loan options with no pre-payment penalties.

These loans for moving expenses may be ideal for both planned and last-minute moves, with manageable monthly payments and terms that work for your timeline. Customers can even finance optional services — like packing, storage and debris removal — for a smoother, more seamless experience.

There’s no need to put your move on hold or dip into your savings. Acorn Finance wants to help you focus on your new home instead of worrying about how to cover moving costs.

Ask your moving consultant for a link to Acorn Finance to apply for financing!

United and its agents are not loan brokers, lenders, agents of lenders, or advisors and do not make, process or service loans, make credit decisions or endorse any service, lender or loan product.

housekey@unitedvanlines.com and you may see the answer in an upcoming issue.

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It’s essential to know the difference between a real mover and a move broker.

Why the Difference Matters

Working with an unknown third party can sometimes result in unexpected costs, missed delivery dates and poor communication – or worse. By choosing to contract directly with a real mover, you gain the peace of mind of working with an established, reputable provider. And if you choose United Van Lines, you know exactly who’s coming, what to expect and how to reach out for help if you need it.

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You’ve done all the research, gotten several move quotes and it seems you’re well on your way to enjoying a well-planned stress-free move. But do you know who is responsible for moving your possessions?

When planning a long-distance move, choosing the right partner is key. But here’s a question many people don’t even realize they need to ask: “Are you hiring a mover or a broker?” The distinction is important, and understanding it could save you time, stress and money.

What is a Mover?

A real moving company like United Van Lines is a onestop-shop for virtually any move-related need that transpires. Most will let you choose from a menu of services, letting you be as hands-on — or hands-off — as you like. Unlike a move broker, real movers have their own people, facilities, trucks and equipment and are accountable for every aspect of your move — from beginning to end. At United, this means providing an in-home or virtual estimate. You can also customize your move with add-on services, such as packing and unpacking, storage, car shipping and special handling for unique items.

United Van Lines has agents (who own their trucks, facilities and equipment), as well as dedicated customer service teams who are professionals committed to service and reliability — not just the lowest bidder from a list.

Large nationwide movers like United also understand the importance of keeping you in the loop. For example, customers who move with us are automatically assigned a move coordinator, who functions as a single point of contact. If you have a question or concern, they’re only an email, text or Fall/Winter 2025

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A move broker is a middleman and doesn’t have its own facilities, trucks, equipment or move teams and does not take responsibility for moves. Instead, they act as a go-between, selling your move to moving companies you may not have researched or approved of beforehand. Its job is to gather your information, estimate the cost and then outsource the move to someone else. Many expect an upfront deposit which is not always paid towards the cost of your move.

The advantages a move broker — a.k.a. a “platform” or “dispatch service” — has over a real mover is it can save you time, letting you book a last-minute move quickly while potentially saving you money.

A move broker will connect you with moving companies offering competitive rates, saving you the time of researching and reaching out 18

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Move Broker

What is a Move Broker?

to potential movers individually.

Because a move broker doesn’t perform the move themselves, it doesn’t control who shows up at your door or how your belongings are treated. In a worst-case scenario, if the broker can’t sell the job to a moving company due to a low estimate, lack of availability or limited resources, you can get stuck without a mover in the end — or worse, with an unlicensed entity picking your move off of a load board. There are also some broker-like criminal enterprises in the market that pose as movers to target unknowledgeable moving consumers. In these cases, victims have their belongings held hostage for exponentially higher moving charges.

With a broker, you may also feel less in control of your move. In the event an issue arises, you are caught in the middle without an ally to turn to. Ultimately, you need to decide if you’re willing to sacrifice full-service accountability and reliability for potential cost savings.

United Van Lines

phone call away. We also have our own online tools — including the MyUnited Move Portal — to keep you informed each step of your move.

By law, interstate moving companies like United also offer at least two liability options before a move is scheduled. These protection options are crucial in the event of an accident or other unforeseen circumstances.

How to Spot the Difference When you book your move, ask the company whether it is an actual moving company or a broker. If you are working with a broker, know that it must: Be licensed through the Federal Motor Carrier Safety Administration (FMCSA) Provide you with FMCSA’s Your Rights and Responsibilities When You Move booklet and the Ready to Move brochure Provide a list of the moving companies it has contracted with Use only FMCSA-registered movers the broker has contracted with Base its binding or non-binding estimates on the tariff of the mover that’s transporting your belongings Have the mover transporting your shipment perform a physical or virtual survey if it is within a 50mile radius of you or the broker’s location; note you have the option of waiving this “requirement”

Services Offered

Custom Services

Pricing

Customer Support

It depends on the thirdparty mover.

Generally, less comprehensive than offered by moving companies.

A third-party mover may have limited customization capabilities.

Sometimes based on ballpark estimates.

Costs may escalate with hidden fees during and after the move.

Brokers will probably not have a single point of contact.

Customers may not know who best to reach out to.

Services include packing, unpacking, debris removal, auto transportation, storage and more.

Offers a full line of customizable moving services for moves of any size.

Transparent estimate which can be adjusted as move schedules or other parameters change.

Dedicated move coordinator for each move, a digital Move Portal and a claims support team.

A Dress, a Career and a Lifetime of Memories We always love hearing from employees and customers, but Sally Gay’s story is especially touching because she was both. Nearly 60 years ago, Sally’s journey with United Van Lines began with a job opportunity — and a dress that would become a symbol of connection, pride and lasting memories.

Sally’s late husband, Jake, was a career sergeant in the U.S. Air Force. In 1966, the couple was transferred from Fairchild Air Force Base in Washington to March Air Force Base in Riverside, California.

Like many military spouses, Sally faced limited job opportunities due to the unpredictability of frequent moves. Still, she was determined.

She approached John Coty of Citizen Transportation Co., a United Van Lines agent, with a promise: If he gave her a chance, she’d commit to staying at least two years. He did — and in Sally’s words, he was one of the best bosses she ever had.

It was during her time at Citizen Transportation that the dress came to be. Sally found United Van Lines–branded fabric and paired it with a sewing pattern.

With the help of her grandmother, a gifted seamstress, the two made the dress over a weekend. Sally wore it to work that Monday, not expecting the reaction it would receive. From office staff to drivers and mechanics, “Everybody loved it,” she recalls. “I wish I had a picture of me wearing it!”

Sally and Jake’s journey took them across the country many times. No matter where the military sent them, Sally always requested United Van Lines for the move. Eventually, they returned to Riverside, and she was rehired at Citizen Transportation — dress and all — to once again work under Mr. Coty.

Over the years, Sally moved more than 30 times, 24 of those with Jake.

When he retired, the couple finally settled in Texas, where they enjoyed 41 wonderful years together, raising two sons and welcoming six grandchildren.

Through it all, United Van Lines remained a trusted constant, delivering worry-free moves without broken china or lost items.

Despite the many moves, Sally never parted with the dress. It represented more than just fabric and thread; it carried memories of her time at United, her grandmother’s love and talent and Jake’s service during the Vietnam War. The dress became a deeply personal keepsake.

Recently, after Jake’s passing, Sally discovered the dress tucked away in a drawer. Feeling it deserved a new life and a place where it would be appreciated, she reached out to United’s parent company, UniGroup, in St. Louis. Needless to say, we were thrilled to receive it and honored by the story behind it.

“I wore that dress from California to Massachusetts,” Sally said. “It always made people smile. I’m glad it’s with United now, where it belongs. I know my grandma is smiling down from heaven, too.”

Fall/Winter 2025

House Key

19

Bro or Pro? It’s Your Move You could trust a few strangers from the internet with your most prized possessions, or try cramming everything you own into a too-small container. Or you can make a smart move and go with United®.

Simple booking, qualified drivers, a dedicated moving coordinator and no hidden costs. Crosstown or across the country.

Be smart. Make it easy.

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