TW Business Magazine May 2025 by TWBM

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BUSINESS

EDITOR

Eileen Leahy

DESIGN MANAGER

Jason Stubbs

PHOTOGRAPHY

John Knight

COMMERCIAL DIRECTOR

Courtney Smith

ADVERTISING DIRECTOR

Robin Singer

DISTRIBUTION MANAGER

George Percy

EDITORIAL DIRECTOR

Richard Moore

CHIEF EXECUTIVE OFFICER

Nick Moore

Well this is a very special edition of Tunbridge Wells Business Magazine

as we are celebrating our first birthday!

A year ago last May we published our first edition with Danielle Friend and Jane Hodge from Create Balance gracing our cover courtesy of David Bartholomew’s photos.

Fast forward twelve months and during that time we have featured leading law firms, business entrepreneurs and creative retailers on our cover – remember the term ‘business’ should never be pigeonholed as being something that only applies to a large corporation. Afterall, here in Tunbridge Wells we know how many different and varied businesses are present and thriving – and everything from restaurants, to hat designers and beauty emporiums come under that umbrella.

And talking of beauty, this month we have the amazing Carol Barazzone gracing our cover. This formidable businesswoman had worked in the world of finance for many years until she spotted an advert in the Evening Standard newspaper five years ago for a health spa for sale in leafy Frant. That spa was Knowle Grange and over the past few years Carol and her team have worked extremely hard to bring this gorgeous country retreat back to life – building new, state-of-the-art facilities and

Tunbridge Wells Business Magazine is published by JJL Media & Marketing Ltd, Head Office, High Street, Cross in Hand, East Sussex, TN21 0SR. Registration no: 15546231

For enquiries please email hello@twbusinessmagazine.com or call 01892 574474 www.twbusinessmagazine.com

offering pioneering treatments and a variety of exercise classes all set in the health spa’s glorious grounds. Her story is both fascinating and inspiring…

Elsewhere, we have reaction to the Bank of England’s rate cuts and what that means for businesses and borrowing, and we also fill you in on all the latest launches, take a deep dive into the world of website creations courtesy of Gary Brindley from Step3 and a look at how print advertising is still the way to go if you want to get your business noticed.

Talking of which we also give ourselves a pat on the back for celebrating a year of trading as Tunbridge Wells Business Magazine – and on that note a HUGE thank you to all of our supporters, advertisers and readers as without you we would not be here.

I hope you enjoy the edition and, as always, please feel free to drop me a line if you want to see anything in particular in print.

Enjoy!

Eileen

Find us at: www.twbusinessmagazine.com @twbusiness_magazine @TWBizMag

© Copyright 2024. Tunbridge Wells Business Magazine and JJL Media & Marketing Ltd are fully protected by copyright; no part of this magazine may be reproduced or reprinted without the complete and expressed permission of the publisher. The greatest care has been taken to ensure accuracy, however there can be no liability accepted by the publisher for errors and omissions. We can under no circumstance be held responsible for any materials, matter or photographical copy submitted for publication or not within the website or magazine. We cannot be held responsible or liable for any breaches of copyright from adverts, materials or photography or any other such material supplied by a third party. The views and opinions expressed within our publications are not necessarily those of the publisher or Tunbridge Wells Business Magazine or any featured parties.

experts across the board...

Tunbridge Wells Business Magazine is proud to have so many of our talented entrepreneurs and inspiring CEOs writing for the title. Whether it’s advice on accounting or property, information on current legal issues or HR legislation you will find all the expert industry guidance you need within these pages. This month our experts include the following...

Dee Airey Photographer & Visibility Strategist

Ryan Ashford-Smit Owner, OsteoStrong Tunbridge Wells

Darren Austin Director, Synergee

Gary Brindley Founder, Step3

Gemma Farina Managing Director, GFHR Consulting

Matthew Forbes Dip PFS, Director, Forbes Financial Ltd

Jess Gibson Founder, The TN card

Alex Green CEO, RTW Together

Gillian Palmer Founder, The Finance Hub

Mark Hill Antiques Expert

Matthew Hill Founder, Private Medical Insurance Brokers

Shaun Joubert Senior Partner, NFU Mutual

Clare Lush-Mansell Founder, My Tunbridge Wells

Becky Moran CEO, TN Lettings and TN Sales

Sarah Raine Director, Colley Raine & Associates

Paul Reader Managing Partner, Berry & Lamberts.

Deborah Richards Founder, Maddisons Residential

Richard Shearing Senior Partner, Head of Private Client, JE Bennett Law

Neil Simmons ManagingDirector, TN Recruits

Gary Valentine

Managing Funeral Director & LAFD President

Reform revolution could open door for staff ordered back to the office

BY RICHARD MOORE

Businesses are closely monitoring planned moves at County Hall to ban working from home and the possible ramifications on their own operations.

The proposed ban comes from Reform after the party seized control of Kent, along with eight other authorities, when they wiped out the Tories at May’s County Council elections.

Jubilant Leader Nigel Farage later announced that Reform would order staff back into the office.

He added: “We are deeply dissatisfied with the way councils are running their budgets. Look at the millions a year being spent on consultants. Money is being spent on climate change and areas that councils frankly should not be involved in.

“So we are going to get the auditors in looking at the long-term contracts and asking why they are signing up to, for example, pothole providers that are not doing the business.”

Commenting on his party’s seismic victory, Mr Farage said Reform councillors would also push through culture change among staff, adding: “No more working from home, increased productivity from staff.

“That won’t be a magic wand but it will be a good start and we will be judged on that.”

After Reform took control of Durham

County Council, Mr Farage said: “I would advise anybody who’s working for Durham County Council on climate change initiatives or Diversity, Equity and Inclusion or ... thinks that you go on working from home, I think you all better really be seeking alternative careers very, very quickly.”

Kent County Council (KCC) is the biggest local authority in the country and has a workforce of around 30,000. It’s not known how many of those are actually behind desks or how many are currently working from home (WFH).

Businesses across various sectors have

Kent County Councillors Elected in 2025

been reluctant to order WFH staff to return fearing a backlash. That’s why bosses are watching developments at County Hall in case it gives them new options.

“If Nigel Farage makes it happen then it gives us a lot more leverage for changes where appropriate,” one CEO confided to this journalist.

All eyes will now be on the new Reform members at County Hall in Maidstone who will have overall responsibility for an annual spend of £2.2billion (excluding schools) covering things such as transport, education, emergency services and waste disposal.

So what has just happened?

The Conservatives ruled County Hall for almost 30 years before being swept aside by Reform in one of the biggest political earthquakes on record.

They started election day with 55 seats out of the 81 put up for grabs. They ended up with just five. Reform began with zero seats and finished with 57.

Reform Leader Nigel Farage put it all into perspective when he said: “We have literally, in one election, replaced what has been the natural party of government in Kent.”

On the blue side, Sevenoaks Tory Councillor Roger Gough, lost his seat and role as Leader of the County Council and described events as ‘apocalyptic’.

He said Conservatives were still paying the price for what happened when they were in government nationally.

“I think that broke the bond between us and many of our voters, and I don’t think that’s ever been restored.”

AS PREDICTED: Reform's victory should come as no surprise to regular readers of Tunbridge Wells Business Magazine as evidenced in the headline carried in the April issue.

CLEAN SWEEP: Reform's leader Nigel Farage pictured in Paddock Wood on night of elections

Baldwins facing tough times after losing its membership of ABTA

BY JONATHAN BANKS

One of the region’s leading travel agents - Baldwins- is battling difficult trading conditions after seeing its membership of ABTA terminated.

The business was launched nearly 40 years ago as a family concern in Tunbridge Wells but was sold in 2021 for £2.5million to a private equity group.

Baldwins has around 70 staff and a total of nine shops including Tunbridge Wells, Tonbridge, Cranbrook, Sevenoaks, Maidstone and Tenterden.

It was last month (April) that the business lost its membership of ABTA, the trade association that protects holiday bookings. Those made via Baldwins after April 1 will not be protected.

ABTA initially terminated membership in February for 'failing to provide financial information.' The travel agents later lost an appeal and the termination was confirmed.

ABTA claims to provide ‘consumers with confidence and peace of mind when booking’.

Baldwins travel director Nick Marks is reported as saying about the termination:

“We are obviously devastated by the news. But we are still trading and we would like to work with suppliers that’s want to deal with us. My main priority now is the wonderful staff at Baldwins and our clients.”

The termination comes after Baldwins was caught up in other legal issues.

Former Baldwins Travel director Jack Mason, chief executive of the Inc & Co Group which acquired Baldwins in 2021, recently lost an appeal against a 22-month jail sentence.

According to Travel Weekly, Mason was found guilty of contempt of court for breaching three freezing orders obtained by Barclays Bank. He was sentenced but is in Spain, having failed to appear at his sentencing hearing.

Fellow defendant Scott Dylan, found to be a 'person of significant control' at Baldwins’ parent company, failed in an appeal against the length of his sentence for contempt, also 22 months and remains in prison.

A third defendant, David Antrobus, chief technology officer and director at Baldwins’ owner, also received a

FINANCE

22-month sentence for contempt in his absence.

The three were found to have breached the orders by moving two UK companies and their assets – including Baldwins Travel – first to the British Virgin Islands and then to the US state of Delaware.

Barclays obtained the orders after launching proceedings to recover £13.7 million in ‘unauthorised borrowings’ in 2021. Freezing orders are issued so that people cannot diminish the value of assets or dissipate them before any judgement is made regarding the ownership of those assets.

Baldwins were invited to comment.

Lawyers take on ambitious CB Charity Coastal Challenge

Tunbridge Wells-based law firm, CooperBurnett LLP, has unveiled its next charity fundraiser. The CB Charity Coastal Challenge will see TeamCB walk ten marathons in one single day for Jigsaw South East.

On Saturday June 14, ten separate teams from CooperBurnett will be tackling ten individual marathon-length walks, along part of the King Charles III England Coast Path in Kent and Sussex. On the same day, the King will be celebrating his official birthday at the Trooping of the Colour in London.

“This incredible charity challenge will be raising vital funds for CooperBurnett’s current chosen charity, Jigsaw South East, an exceptional organisation that supports children and young people through the death of a loved one in Kent, Surrey and East and West Sussex,” a CooperBurnett spokesperson told Tunbridge Wells Business Magazine.

“The target is to raise £1,000 per marathon – which will be pound-matched by the equity partners at CooperBurnett – with the ultimate goal of reaching £20,000.”

Sally Ross, Fundraising Manager at Jigsaw South East added: “The fundraising target of £10,000 could fund five of our

flagship Jigsaw South East Bereavement Support Group Programmes over a year, supporting over 100 children, young people and families. We are so grateful for their support and wish team CB well in their training and on the day.”

“Here at CooperBurnett, we have become known for our incredible charity challenges and, every time, we are amazed by the commitment and bravery of our team members who take part,” said Partner, Victoria Sampson.

“The CB Charity Coastal Challenge is arguably our most ambitious challenge to date – with team members stepping out to connect the stunning southeast coastline in a ‘jigsaw’ of footsteps. As Partners, we want to show our support for our team members – and for Jigsaw South East – by pound-matching what is raised.” You can support CooperBurnett by visiting their Just Giving page at www.justgiving.com

Networking group moves to new venue

Make It Your Business Tunbridge Wells has announced it will be moving to the co working space Town Hall from next month. The female entrepreneur networking group will host its first event in the new venue on Friday June 27.

“We’re excited to be taking Make It Your Business to such a vibrant venue in the centre of the town that celebrates and nurtures small businesses and entrepreneurs,” explained Siobhan Stirling, the director of PR and marketing agency, Sharp Minds Communications, who chairs the events.

“The alignment with Town Hall and Townsq is a perfect fit for Make It Your Business, which was founded to encourage and support female entrepreneurs,” she added. “Plus we have room for an even bigger audience, which is fantastic news as we normally have a waiting list for the events.”

Lucie Merkl, Hub Manager at Town Hall, which is powered by Townsq, said that the venue was thrilled to be the new sponsor for the Tunbridge Wells Make It Your Business events.

“Providing support to start and grow businesses aligns perfectly with our values; it’s core to what we believe at Town Hall and Townsq. Our mission is to create inspiring spaces where people come together to connect, collaborate, and find the support they need for their business to flourish.

“It’s a chance to celebrate entrepreneurship, champion local talent, and be part of a network that’s genuinely changing the business landscape for women. We’re proud to play our part.”

The keynote speaker on June 27 is Victoria Symons, Head of Corporate Law at Cripps, who has championed the firm’s research into female leadership and how we can achieve gender parity in midmarket businesses.

The panellists include Jessica Bunce, co-founder and Chief Operating Officer of Sapio Research, Leanne Terry and Katie Clarke, two of the co-founders of Cliq Accounting and Katie Whittingham, CEO of Glasshouse.

“We have to say a huge thank you to Gillian Palmer for so generously sponsoring Make It Your Business Tunbridge Wells by hosting it at The Finance Hub since we came out of lockdown,” commented Alison Dry, Operations Manager at Sharp Minds Communications.

“Her support and enthusiasm, together with her modern space on The Pantiles, have been a key part to securing the ongoing success of the events.”

Make It Your Business Tunbridge Wells on 27 June runs from 10.30am until 12.30pm. Tickets are available through Eventbrite, or email communications@sharpminds.agency

Disaster Recovery Plans

Paul Reader, Managing Partner and Head of Corporate & Commerical at Berry & Lamberts Solicitors explains why it is essential to have Disaster Recovery Plans in place for businesses

What is a Disaster Recovery Plan?

A Disaster Recovery Plan is essential for business owners to ensure that if certain circumstances, such as the death of a business owner or a major incident occur, there is a plan in place to minimise the impact on the business.

Why is a Disaster Recovery Plan important?

Taking the example of the death of a business owner - this can significantly impact both the business and the grieving family. Typically, the business owner's interest in a business passes to family members, who may be unfamiliar with the business operations. This transition can place a massive strain on the family at a time when they are already dealing with grief.

For businesses with multiple owners, the surviving owners will usually manage operational matters, while the deceased’s family will want to ensure their financial interest in the business is secured. In the case of sole traders or businesses with a small number of owners, the consequences can be far more severe.

The family might find themselves unexpectedly having to run the business. By putting a plan in place at an early stage, you can help mitigate these consequences, as far as possible.

What are the considerations for larger businesses?

For larger businesses, operations usually continue despite the owner's death. Key considerations include identifying who will take over the deceased's functions in the short term and identifying how the owner’s interest in the business will be paid out to the family. In a partnership, this usually involves payment from a capital account, while in a company, it usually means purchasing the deceased shareholder’s shares. These procedures are typically outlined in a partnership or shareholder’s agreement.

What are the considerations for smaller businesses?

Small businesses and sole traders face unique challenges. Key questions include whether the business can continue, or

should it be sold or wound up. What short-term measures are needed to maintain business operations until a sale or winding up occurs, and, if the business continues, will funds be available to employ someone to take over the deceased owner's role if the family do not want or have the skills to run the business? If so, identify the source of these funds. Keyman insurance can be considered to fund this recruitment.

What should you do once you have created your Disaster Recovery Plan?

Once the plan is created, document it and circulate it to all key parties. Ensure that the key individuals in the plan have contact details for each other and have perhaps met each other.

While you can’t anticipate every scenario, a disaster recovery plan removes much of the stress and uncertainty for families during difficult times. Having a structured plan ensures the business can either continue smoothly or wind down with minimal disruption, providing invaluable peace of mind for all involved.

Forward plan for your financial future

Natalie Cooper CeMAP joined Panoramic Wealth as a mortgage advisor at the start of this year. Here she explains how taking the time to forward plan your financial future will always pay off – especially when it comes to your own home...

The reduction in fixed mortgage rates over the past few months is certainly a positive development for homeowners, particularly for those who are nearing the end of their current fixed rate deals.

However, despite some cuts, mortgage rates remain higher than what many borrowers may have become accustomed to in previous years. Inflationary pressures and broader economic factors continue to play a significant role in keeping rates elevated, even if there is some downward movement.

The worrying myth of ‘common law marriage’

By Melissa Gire, Associate Solicitor, Family & Matrimonial, CooperBurnett LLP

Modern relationships continue to evolve with a growing number of couples, now one in four, choosing to live together without getting married. Many people believe that if you live with your partner for a long time, you automatically become ‘common law’ husband and wife. However, in England and Wales this is a myth, as common law marriage is not legally recognised.

With approximately 1.6 million homeowners expected to see their fixed rate mortgage deals come to an end in 2025, it’s essential to take proactive steps

One of the most important areas is the importance of preparation and forward planning. With approximately 1.6 million homeowners (I being one of those) expected to see their fixed rate mortgage deals come to an end in 2025, it is absolutely critical that they take proactive steps to review their options well in advance.

If they fail to take action, they could find themselves automatically moved onto a variable rate mortgage, which tends to be significantly more expensive. Given that the average variable rate currently exceeds 8%, this could lead to a substantial increase in monthly repayments for many borrowers.

Fixed rates have already priced in some further reductions and the Bank of England has suggested that rates will fall further however, this is still expected to be a gradual process and should remain stable in the near term.

www.panoramicwealth.co.uk

NATALIE

COOPER’S CV:

With over 20 years of experience in the finance industry, Natalie has built a career focused on delivering exceptional service and tailored financial solutions.

For 13 years, Natalie worked for Barclays as a Premier Relationship Manager, where she managed a portfolio of high network clients, guiding them through complex financial decisions and helping them achieve their financial aspirations.

Her passion for client service and commitment to excellence has been key in establishing long term trusted relationships. Natalie joined Panoramic Wealth in January 2025 as a Mortgage Advisor where she will continue to combine her wealth of knowledge and expertise. In her spare time Natalie enjoys spending time with her young family, travelling, running and horse riding.

Couples who live together, even for many years and with children together, do not have the same legal rights and protections as those who are married. In fact the law provides very limited protections and safeguards for unmarried couples if the relationship ends.

If you separate, there is no automatic right to share assets like the family home unless they are jointly owned or specific agreements are in place. The person named on the title deeds is the legal owner and they own 100% of the property, despite any assurances they may have given to their partner about the property being ‘their home’ too. This remains the case even if you have children together, you have lived together for a long time and/or you have contributed towards the bills.

Sadly, the worrying misconception of a ‘common law marriage’ means that many people move in together or contribute financially to a property they do not legally own or have no interest in. This can lead to an upsetting situation sometimes years down the line when a relationship ends and they discover they have little or no legal rights to the property they considered their home.

It is important for cohabiting couples to obtain legal advice before moving in together to protect themselves. If you are considering moving in with your partner or purchasing a property together, our Family lawyers at CooperBurnett LLP are here to advise you on Cohabitation Agreements and whether it would be an appropriate option for you.

If you wish to discuss this further, please do not hesitate to contact Melissa Gire by email: meg@cooperburnett.com or tel: 01892 515022

Let’s get Kent back on track

Andrew Metcalf is Managing Director of Maxim, a leading regional PR, marketing and public affairs agency based in Tunbridge Wells. He is also ViceChair of the Kent Invicta Chamber of Commerce. In his column for this month he looks at how reinstating the Eurostar service in Kent could put the county full steam ahead once again for business...

One of Kent’s claims to fame is that it is still the only part of the UK with access to high-speed train travel, something that won’t change until HS2 is built between London Euston and Birmingham and beyond – by the anticipated 2033.

For domestic rail passengers, we’ve got the benefit of Southeastern’s high-speed rail service operating across large parts of Kent. But unfortunately not West Kent, which sees 400,000+ passengers a day commuting to and from the capital. However, for more than five years the real value of high-speed train travel has been lost to Kent as Eurostar has taken the decision to stop its services arriving at the international stations at Ebbsfleet or Ashford enroute to mainland Europe. Understandably the Eurostar services were halted in March 2020 during Covid, but as the world reopened, these stops did not resume. The result is Kent

Eurostar passengers are forced to travel to London only to come back out through the Garden of England, adding time and cost to their journey. Eurostar has also blamed the end of the service on a combination of financial concerns and

post-Brexit red tape.

An estimated £250m was invested in the two international stations, with both largely mothballed and not delivering a penny of return or economic benefit for Kent. At Ashford, two new platforms were

built for domestic trains to replace those used by Eurostar. Since then millions have been spent on upgrading the signals for the next generation of international trains.

Thanks to the combined pressure of Kent’s MPs, local authorities, business leaders and organisations such as Kent Invicta Chamber of Commerce, there’s growing pressure on Eurostar – which currently holds a monopoly on the service – to reverse its decision.

Eurostar’s determination not to bring back the service comes at a time when 19.5 million passengers travelled with them in 2024. This was a five per cent increase in passenger numbers compared to 2023, making it the most successful year in the company’s history. Passenger numbers between London and Paris-Brussels rose by 530,000 in 2024 – so there’s clear demand, although part of that might have been due to the Olympics.

“

With the government eager for growth and the county’s MPs full square behind bringing back Eurostar to Kent, surely now is the time to reinstate the service?

The clamour to bring back Eurostar services isn’t just from Kent residents eager to escape to Europe or overseas visitors to arrive here. It is also about helping to improve Kent’s connectivity to mainland Europe and making it more attractive as a business location for international firms, which is why Locate in Kent is backing the cause.

The other good news is that the operator of the highspeed line – HS1 – has announced discounts to operators proposing to use the Ashford or Ebbsfleet stations, which may attract other train companies to eye up Kent. At the moment there’s talk of interest from Virgin Trains, Gemini and Evolyn launching services, and while they might be some way off, let’s hope it applies more pressure on Eurostar to step up.

With the government eager for growth and the county’s MPs full square behind the campaign to bring back the service, surely now is the time for Eurostar to bow to political and public support and reinstate the service.

LPA myth busting

Popping misconceptions to put you in control

A Lasting Power of Attorney (LPA) provides peace of mind by authorising people you trust to look after your interests, should you become incapacitated. However, misconceptions about them abound.

Richard Shearing, head of the Private Client team at JE Bennett Law, reveals the truth about common LPA myths.

Richard Shearing

1. I’m giving power up over my affairs – Not true: With a health & welfare LPA, you always retain the power while you have capacity to make decisions. With a financial LPA, you can choose to delegate specific things to your Attorney while you still have capacity; if you’re not happy with them, you can revoke the LPA while you retain capacity. If you lose capacity, you will have decided who will act for you. Even then, your attorney/s have to try to obtain your view, consider your past views and consult with those involved in your care.

2. I don’t need one as I’m fine – Not true: LPAs should be made when you are well so you can exercise choice and control over who would act in your best interests in a crisis. If you never need to use it, happy days!

3. It’s only for old people – Not true: Unfortunately, lifechanging accidents can happen at any age; sadly, many of our clients are young people with brain injuries. If there is no LPA, the Court of Protection appoints a deputy – the only option for somebody to have legal authority to assist you if you lack capacity to make an LPA. This can be costly and take up to 12 months, with annual recurring fees and supervision by the Office of the Public Guardian.

4. My relative will be able to look after things for me – Not true: Relatives, next of kin or spouses have no specific legal status if you no longer have capacity to make decisions for yourself. That authority can only come from an LPA or Deputyship order.

5. Once I’ve made an LPA, I can’t get out of it – Not true: You can revoke an LPA at any time while you have capacity.

6. A DIY online LPA is sufficient – Not advisable: Unfortunately, it is very easy to get the forms wrong without proper advice, causing many people to get into difficulties with DIY forms.

At JE Bennett Law we are specialists in drafting LPAs tailored for your situation – including making provision for your business needs.

JE Bennett Law is an industry-leading firm based in Tunbridge Wells built on a DNA of caring and empowering our clients. These values underpin our growing Private Client work, which has developed from our core expertise in Court of Protection, supporting people who find themselves in vulnerable circumstances.

A new chapter for our Literary Festival

The Tunbridge Wells Literary Festival took place from May 5 to 12 at venues across the town, with a superb line up of authors, poets, artists and performers and record breaking numbers.

The launch reception was held on May 7 at The Amelia Scott where guests were to treated delicious canapes from Essence on the Pantiles, music from the Leo Band, a welcome speech from Cllr Justine Rutland, thanks to headline sponsors Maxipay Accounting Services, Town Square and Berry and Lamberts Solicitors. The event also included a moving poem from Word Up poet Emma Jefferys.

The weeklong festival welcomed stars such as Martin Clunes, Stephen Mangan and Poet Laureate Simon Armitage. This, the fourth annual Literary Festival in Tunbridge Wells, and it has grown in popularity each year. The event now showcases both local and international authors.

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Learning to listen

The business forum for Tunbridge Wells, enTWine, held its most recent meeting at The Tunbridge Wells Hotel on The Pantiles, where the focus was on both listening and speaking.

enTWine co-founder, Pam Loch from Loch Associates Group, welcomed everyone to the evening, while Tom Lumsden, who represented co-founder Victoria Sampson from CooperBurnett LLP this time around, introduced the two break-out rooms. Co-founder Lynne Gadsden from Eight Wealth Management was also unable to attend the event but the team is looking forward to a full house of co-founders in the summer.

Over delicious canapes from The Tunbridge Wells Hotel, members enjoyed an upbeat and inspiring talk from ‘The Speaking Mentor’ Chris Murphy. Rather

than giving hints and tips on public speaking, he tried to break-down some of the barriers a lot of us have to talking to an audience.

There were then two popular enTWine break-out rooms, where the following questions were posed: ‘Which elements from the speaker can you apply in your business and are there any barriers?’

And ‘Active listening is a key skill – is it something you do naturally or can you learn it?’

Afterwards, Tom Lumsden invited somebody from each break-out room to summarise the conversations.

“Interestingly, a lot of people remember their fathers telling them that they had two ears and one mouth for a reason –they should listen more!” a spokesperson for enTWine told Tunbridge Wells Business Magazine.

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Charitable endeavour

The Exiles held their annual St George's Day Lunch in aid of The Pickering Cancer DropIn Centre at The Spa Hotel on Friday April 25. In the nine years the event has been running, the group of local business leaders have raised around £200,000 for the Tunbridge Wells charity that provides support to people with cancer, as well as their family and friends. The amount raised was an impressive £36,195.91 - the second highest amount ever made at the annual fundraising lunch.

Chair of the Board of Trustees, David Bartholomew, thanked attendees for their support and shared news about the charity's Key to the Door Fundraising Campaign - set up with the goal of raising £150,000 to support Pickering with the move to a new Centre in Tunbridge Wells as it celebrates its 21st birthday this year. Polly Taylor, co-founder of The Pickering Cancer Drop-In Centre, who recently retired from the charity, also thanked The Exiles for their incredible support over the years. www.pickeringcancercentre.org

Photos by David Bartholomew

Paradise found…

There aren’t many people who would buy a health spa if they had no former professional experience in this particular business sector, but that’s exactly what former financier Carol Barazzone did five years ago.

“I don’t know if that is of interest or not,” she says rather modestly as we sit down to have coffee on the sunny terrace of the newly built café she has put in at Knowle Grange Health Spa in Frant.

“Oh I think that’s an integral and very important part of your story,” I tell her. And it most certainly is given that someone who had worked in the high powered world of finance all of her working life suddenly took the opportunity to professionally pivot – and then expertly pull it off.

Knowle Grange Health Spa is the area’s go-to health and holistic destination thanks to its impressive redevelopment, which has seen new, state-of-the-art facilities built in its glorious grounds, a fantastic café open and pioneering skincare on offer. Eileen Leahy meets the spa’s owner and visionary Carol Barazzone to discover how a simple ad in the Evening Standard led her to swapping her prestigious career in the City to become a successful spa and business entrepreneur…

“I have three daughters, one of whom now works at Knowle Grange. They were very supportive of their mother buying a beauty spa right from the start!

For those readers not familiar with Carol’s fascinating story of how she came to own and run this beautiful spa and wellness centre located between Frant and Wadhurst, just ten minutes or so from Tunbridge Wells, then here’s a quick recap… Rewind back to 2020 and Carol, then living in London, was flicking through her daily copy of the Evening Standard when she spotted an intriguing advert in it.

“It was for a property that was up for sale in Sussex. It piqued my interest because of its beautiful gardens but also because it said it was a ‘private residence with a health spa’.

“I have three daughters, two of whom lived in Sussex – one in Brighton and one in Hove. So I wondered if Wadhurst was anywhere near them. Although I quickly realised these places were nowhere near

Images by johnknightphotography.co.uk

Carol Barazzone

Wadhurst when I saw Knowle Grange I just fell in love with it. My daughters were keen too – I mean who doesn’t want their mother to own a health and beauty spa?!”

Carol then put her home in the capital on the market in August 2020 and started researching the area that had captured her heart.

“I discovered Tunbridge Wells was nearby and I rather liked it,” she smiles.

“And despite being in and out of lockdowns it all went fairly smoothly. My house in London sold quickly and the purchase of Knowle Grange was pretty stress-free too.”

Once Carol had moved down to Wadhurst it was time for the real work to begin and although she readily admits that having had no former experience of running a health spa, her background in business and finance certainly helped with her overall vision.

“Over the first few months we had a lot to do in terms of the planning and building so this is where my financial background came in very handy as I could manage the mechanics of it all.”

Having opened as a health spa in the late 90s Carol admits that Knowle Grange, which was originally part of the grand 1000 acre Knowle House estate next

“Set in beautiful Victorians gardens, Knowle Grange is an independent, privately owned spa and we are always looking to do things differently

door, was looking a little tired. And so she began working on plans for a cluster of new buildings. These included improved changing facilities (which now include a steam room), an impressive super modern gym, a new spa area, plus a redeveloped entrance and exit.

“The refurbishment was only completely finished at the end of last year so it has taken a while but it has all been worth it,” affirms Carol. “And I know that I couldn’t have done any of it if it weren’t for the fantastic team I inherited when I bought Knowle Grange.

“The therapists, very ably managed by Spa Manager Claire Barrett-Hayes, are amazing and really experienced and most have worked here a really long time. They are incredibly supportive towards each other - and me. I have had a huge amount of help from them, as well as the gardeners and other members of staff since taking over. I can honestly say that I have certainly learned a lot along the way.”

THE HISTORY OF KNOWLE GRANGE

Knowle Grange was originally part of the very grand Knowle House estate – some1000 acres – but the house and grounds were sold off during the 1980s. “Knowle Grange was very much the horticultural part of the estate – hence the very old greenhouse and the various buildings that are dotted around the grounds which have horticultural origins,” says Carol.

“For example, there is a building next door to the John Weeks greenhouse which was built specifically for the family that owned Knowle to grow carnations – hence why it is now known as the Carnation Room. When we were refurbishing it we took the plaster board off and found beautiful Victorian glass underneath. We have left some of the brickwork exposed and it is now a nice treatment room for spa guests.”

As we sit and chat further, a steady flow of clients drift into Knowle Grange’s charming new café to order food and drink. Some are here post a workout session and are fuelling up on smoothies and healthy salads, while others are making the most of the clement weather and enjoying a glass of wine and a sandwich in the sunshine.

“Since we built and opened our café it has become a focal point of Knowle Grange,” Carol continues. “It’s a very social spot during the day and we also host lots of different themed suppers and events here. Recently we had a foraging supper, a cocktail evening and a wine tasting and we’re planning a Greek BBQ here soon.”

Carol goes on to say that she and her team have just introduced a membership scheme where people who aren’t members of Knowle Grange can sign up for a nominal fee of just £40 a year to access the café.

“We have only just launched it but so far it seems to be popular. There aren’t many public places you can sit outside and enjoy locally sourced food and the glorious grounds we have here. You can come here to improve your physical health but also your mental health too.”

Talking of the grounds at Knowle Grange, Carol tells me they total three and a half acres and include a stunning folly that doubles up as a treatment space, a Victorian

From left Claerwyn Hughes: senior receptionist, Carol Barazzone: business owner, Claire Barrett-Hayes: spa manager, Laure Barazzone: assistant spa manager

Carnation Room

Claire Barrett-Hayes, Spa Manager

walled garden – which at the time of visiting was festooned in the most beautiful wisteria - an original John Weeks’ greenhouse –where lots of the café’s vegetables, fruit and herbs are grown – a traditional kitchen garden and plenty more.

But the jewel in the crown at Knowle Grange is its stunning open air 12 metre swimming pool which is filled with natural spring water and boasts a clever telescopic cover, meaning it can be used all year round. Guests can swim daily and there are plenty of welcoming sun loungers and classic striped deckchairs for when the weather plays ball.

“We have lots of other outdoor areas here at Knowle Grange some of which I think are currently underused and although we never want this special place to feel crowded, put it this way; there is a lot more we are planning on doing to enhance the outdoor aspect of the spa.”

Environ is the globally recognised skincare brand developed by awardwinning plastic surgeon Dr Des Fernandes over 30 years ago in South Africa. Formulated with active ingredients to deeply penetrate the skin and visibly enhance its appearance, the range focuses on its pioneering use of vitamin A with a unique step-up system that ensures a low risk of skin reaction. Dr Des formulated the brand in his pioneering mission to help everyone achieve ultimate skin health.

When did you first hear about Environ?

We had been aware of Environ’s groundbreaking and revolutionary anti-ageing facials for some time and had been waiting for the perfect opportunity to launch the range at Knowle Grange. Women (and men too) are increasingly looking for non-invasive

“

We pride ourselves on researching and providing the highest level of excellence with our chosen skincare brands and are the only stockist in the local area of the pioneering Environ

This, Carol tells me, includes installing a hot tub, more comfortable seating, outdoor gym equipment and possibly a plunge pool.

“We’re also looking to add more to our classes repertoire such as T’ai Chi. Lots of our members have requested this and the practice lends itself well to the outdoors.”

But it’s not just the grounds that have been upgraded by Carol and her team

treatments that provide noticeable and reliable results without the lengthy recovery time and risks associated with invasive treatments.

What are the key benefits and how it differs to other skincare products?

We pride ourselves on researching and providing the highest level of excellence with our chosen skincare brand. Environ is a scientifically proven medical-grade skincare system designed to reverse skin damage and ageing using vitamin A and anti-oxidants. Environ’s dual electrosonic technology helps ensure optimal results. Environ dovetails very nicely with the French brand, Caudalie, which we also stock and use for treatments.

How many sessions would your specialist Environ therapist recommend?

A course of 6 to 8 Environ facials over a period 3 to 4 months.

(which now includes her daughter Laure), the actual spa has undergone a huge amount of work too.

As well as smart treatment rooms, there is also a sauna and jacuzzi too.

The two main beauty brands Knowle Grange works with are French cult label Caudalie and the pioneering South African brand Environ, which is a relatively new addition.

“Our therapists have been expertly trained in both and are incredibly knowledgeable. Caudalie is a classic to work with as it serves so many different beauty needs - from skincare to fragrance. With Environ, which is the globally recognised brainchild of South African plastic surgeon Des Fernandes, we knew we were onto something good given the expert training the company provides, and of course, the impressive results.

“For a long time our regular clients were looking for a non-invasive yet advanced skincare solution and I’m pleased to

Are you the only spa in the area that’s offering Environ?

Set in beautiful Victorians gardens just 10 minutes from the centre of Tunbridge Wells, Knowle Grange is an independent, privately owned spa and is the only stockist of Environ in the area. Our therapists are Environ trained and well qualified to advise on the best treatment to help you achieve a healthy and radiant complexion.

The Folly

say Environ is delivering that courtesy of its active ingredients which deeply penetrate the skin and visibly enhance its appearance. The range focuses on the use of vitamin A – and is therefore proving to be very popular.”

Knowle Grange also offers OPI manicure and pedicure treatments too and a raft of holistic offerings including Pilates, yoga and breathwork.

Clients are far ranging reveals Carol: “Our gym members are usually from Wadhurst, Frant and Tunbridge Wells but our beauty and wellness clients come from much further afield. We offer one-off treatments as well as half and full day options where you can enjoy lunch and snacks too.”

And this is one of the principal messages Carol says she would like to share with Tunbridge Wells Business Magazine readers: “We want people to know that anyone can book in for a beauty treatment or participate in a specialist class. There’s also the opportunity to avail of expert osteopathy courtesy of Knowle Grange’s onsite expert Timm Smith who is also Knowle Grange’s gym and operations

“We never want this special place to feel overcrowded. We know it’s important for our members and visitors to feel they have somewhere to escape to

KNOWLE GRANGE CAFÉ MEMBERSHIP:

Non-members can enjoy access to the spa’s lovely licensed cafe and gardens all year round for an annual fee of £40.

Signing up you will also receive invitations to pop-up events and special functions. Enjoy breakfast, brunch, lunch or afternoon tea.

Usual cafe opening hours 9am to 4pm Monday to Saturday

Please contact Lou on 01892 575339 or email cafe@knowlegrange.co.uk to find out more.

SPECIALIST SERVICES ON SITE

In addition to all Knowle Grange offers, its members can avail of the services of a qualified osteopath, Timm Smith, from The Back Pain Project. Timm is a qualified Osteopath registered with the General Osteopathic Council and a Personal Trainer. He is also Operations and Gym Manager at Knowle Grange. If you have an injury or an existing health condition that is preventing you from exercise or inhibiting your mobility, a consultation with Timm is the first step to help you regain physical fitness. He will also help with induction programmes to help you maximise the benefits of being a member of Knowle Grange.

manager. (See specialist services breakout above)

But if the enhancement of your physical and cosmetic wellbeing wasn’t enough, Knowle Grange can also supercharge your mental health courtesy, not only of its glorious grounds, but also the beautiful relaxation and social areas that are dotted around the estate.

“We have a number of spaces to enjoy – from the Garden Room, to our recently renovated private entertaining space which can be hired out exclusively.. In fact this is a wonderful place if you want to host a special event for a group of friends as it has its own kitchen, open plan entertaining area, private toilets and a terrace,” Carol explains.

“We always want to offer both our existing members and anyone visiting us for the day something that’s just a little bit different. But it’s important to note that we are still taking care to ensure that the club is not in any way crowded. We want to maintain the ethos of being able to escape here – whether that’s to tone up or simply relax in an atmosphere that is both friendly and private.”

Knowle Grange is open seven days a week, apart from Christmas Day, Boxing Day and New Year’s Day. For details of classes, opening hours and membership visit: www.knowlegrange.co.uk

Follow: @knowle_grange

Louise Jones - Cafe and Events Manager

“The

Gary Brindley of Step3 tells Eileen Leahy all about his pioneering digital business and how he and his team have helped a number of diverse organisations including Trinity Theatre, Nourish Foodbank and OsteoStrong up their online offering...

Gary, let’s start by you telling us what Step3 offers…

In a nutshell we design, build and support WordPress websites. The business is evenly split between the project work and support work we offer and the process can be quite different depending on what type of work it is. When we take on a new client, the discovery process and the content and layout (called wireframing) comes first and can often take as much time as the design and build of a website. The process of understanding the client and what they need the website to do can be fascinating work - and frequently surprises them!

way we support our clients is really unique” “

In what ways do your clients benefit from what you do for them?

We help many clients with their websites regardless of whether we built it for them or not. As long as it’s WordPress, we can support it. This work can be anything from updating content, or fixing errors, to adding a new page or developing new features. The way we support our clients is really unique though as we don’t charge a subscription fee or a retainer. There’s no minimum or maximum spend and we can help with pretty much anything our clients care to throw at us.

Have you always worked for yourself and how did the name Step3 originate?

I first started out on my own in 1992 after being made redundant twice in the space of 12 months. My first business was Concept Animations (later Concept Media) creating motion graphics for video. In 2005, I started Qlue, a web development company specialising in working with Further Education Colleges. So, when I left Qlue to start a new company, I named it Step3 as a nod to it being my ‘third chapter’.

When did you establish Step3 and how has it evolved?

I started Step3 in 2016, but for the first four years, it grew very slowly as I was devoting much of my time to my two children - taking to and picking up from school. In 2020, I moved offices to Hadlow where I was able to give much more of my time and began a recruitment strategy that is now paying dividends and helping me plan ahead with confidence for further growth.

We help many clients with their websites regardless of whether we built it for them or not. This can be anything from updating content, or fixing errors, to adding a new page or developing new features

How many people do you employ?

I employ two full-time developers and I’m recruiting a third developer at the moment. This recruitment has all been achieved using an apprenticeship scheme, and with great success. Completing Level 4 Software Development with distinction is becoming the standard. My first apprentice has now gone on to study as an apprentice yet again, this time on a Degree Level Apprenticeship in Software Engineering, studying remotely at Teesside University. The opportunity for young people to pursue the apprenticeship route, as an alternative to full-time education, is becoming increasingly apparent and in my recent interviews I’ve been told what a rare opportunity it is.

Where are your clients based and do you have any local ones?

We work with organisations around the country, but local ones like Trinity Theatre, Nourish and Hospices of Hope are particularly fulfilling to work with. We started working with Trinity Theatre a few years ago when they almost closed their doors for good and I’m hugely proud of what we’ve been able to do to help them on their journey now.

What are the highs and lows of running your own business?

I always love producing good work for clients - just the fact that you’ve done a good job is satisfying in itself. Being able to build a business that reflects me is really satisfying. There are always challenges in running a small business of course but I (mostly) enjoy taking them on. The opportunity to make Step3 a training centre for young, local talent is my latest challenge and could be the most satisfying of them all if things go well.

What plans do you have for the rest of 2025?

Working with more UK theatres is the plan. Following our successful launch of Trinity Theatre’s website, I’m working on a campaign to start building relationships with theatres around the UK and, eventually, the US.

e: gary.brindley@step3.digital w: step3.digital t: 01732 445688

HERE ARE JUST SOME OF THE LOCAL ORGANISATIONS STEP3 HAS WORKED WITH:

Trinity Theatre - trinitytheatre.net

Nourish Foodbanknourishcommunityfoodbank.org.uk

High Weald National Landscapehighweald.org

Hospices of Hope - hospicesofhope.co.uk

OsteoStrong - steostrongtw.co.uk

Colley Raine - colleyraine.co.uk

Cohesion Consultingcohesionconsulting.co.uk

Don’t Panic Design - wedontpanic.co.uk

Wiser Safety - wisersafety.co.uk

SN Financial - snfinancial.co.uk

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“The Spa Valley Railway desperately needs your help”

The Spa Valley Railway has run heritage trains through the High Weald from Tunbridge Wells since 1996 but due to urgent repair works that are needed it requires your fundraising help in order to survive. Eileen Leahy spoke to Richard Burrell who is spearheading the campaign to ensure this popular visitor attraction stays on track...

The Spa Valley Railway has been a hallmark of Tunbridge Wells tourism for many years.

Firstly as a fully operational railway bringing both visitors and residents to and from the town from the 19th century, and secondly as a popular visitor attraction since the late 1990s.

Now, however it faces a perilously uncertain future given that one point of its centuries’ old line – Broom Lane Bridge –requires nearly £300,000 in urgent repair works.

“If we don’t raise this sum then I am afraid the whole of the Spa Valley Railway will have to close,” warns train enthusiast and local business entrepreneur Richard Burrell.

“We need to raise at least £300,000 to keep the Spa Valley Railway running. Can you help us?

I’m meeting the esteemed former jeweller, who ran a number of shops all over the South East for nearly five decades, to discuss the level of fundraising needed and to discover ways in which readers of this publication can help.

“I have always been a huge fan of the Spa Valley Railway line, right from the beginning,” he continues. “It’s a great thing for railway enthusiasts but also such a fun thing to get involved with. My children and their children love it - as do many families - so it would be a terrible tragedy to see it close down.”

He goes on to explain that Broom Lane Bridge, built in the 1890s, has chronic corrosion. “It’s basically crumbling away and if the inspectors deem it unfit for purpose they will simply close it down.”

He adds that there are three key phases to the replacement of Broom Lane Bridge.

“The first one is a certified replacement bridge design, and this will cost around

£30,000 and thanks to our savings, we are able to cover this but we only have another £10,000 to put towards the second phase.”

Richard says the cost for this is approximately £60,000 and will involve constructing and painting a new bridge. Finally, phase three will involve removing the old bridge and installing the new one, with estimated costs upwards of £200,000 to construct it on site.

“Between myself and Jonnie, who runs the Spa Valley Railway, we have many friends and supporters but we are still appealing to anyone who could help ensure we complete this enormous project and replace the bridge so people can still enjoy riding on this historic railway.”

The timeframe for this is pretty urgent says Richard adding that that funds have

to be raised before the end of this year. And sadly in addition to the bridge’s huge repair bill fans of the Spa Valley Railway are now having to fund the cleanup of the graffiti that happened a few weeks ago on some carriages.

“The Spa Valley Railway is a Tunbridge Wells institution. It’s a wonderful treat for young and old people alike with special seasonal trips and lots of themed events such as cheese and wine tastings and even murder mystery days – and it’s all run by volunteers. It would be heartbreaking if it had to close down.”

Richard adds that the Spa Valley Railway committee would be extremely grateful to anyone who can donate to their appeal or even suggest any fundraising activities. So do feel free to get in touch filling out the contact form at www.spavalleyrailway. co.uk or follow @spavalleyrailway

A BRIEF HISTORY OF THE SPA VALLEY RAILWAY

Tunbridge Wells had two stations built by rival companies; Tunbridge Wells Central, opened in 1845 by the South Eastern Railway, which is now the sole mainline station, and Tunbridge Wells West, which was opened by the London Brighton & South Coast Railway in 1866. The latter is now the headquarters of today’s Spa Valley Railway.

Around 1876, these two stations were linked by a tunnel enabling connections between the London to Brighton and the London to Hastings

lines. From Tunbridge Wells West there were direct services to the south coast at Brighton and Eastbourne and northbound to London Victoria.

Following nationalisation of the railways in 1948, steam finally gave way to diesel multiple units in the mid-1960s. Gradually lines began to close all around – the Eridge to Hailsham branch (the Cuckoo Line) in 1965, East Grinstead to Groombridge in 1967, and then Uckfield to Lewes in 1969. The Tunbridge Wells to Eridge section finally closed on July 6 1985.

WE NEED YOUR HELP WITH A MAJOR PROJECT!

WE NEED YOUR HELP WITH A MAJOR

We must replace the old steel Broom Lane Bridge between High Rocks and Groombridge, and we need your help raising £300,000 to do so!

Broom Lane Bridge, built in the 1890s, has corrosion on the primary girder flanges, particularly on the web flange angles, which is not unexpected due to its age, but it presents a problem.

To ensure we can continue taking you along the Spa Valley Railway, the bridge is regularly inspected, a speed restriction has been imposed, it is subject to an enhanced monitoring regime, and it has recently undergone load testing to demonstrate its continued availability for rail traffic.

There are three phases to the replacement of Broom Lane Bridge:

Phase 1, a certified replacement bridge design, will cost around £30,000; thanks to our savings, we have engaged a company specialising in bridge design, construction, and installation to start work immediately. We aim to have this completed in the first quarter of 2025.

estimated to cost around £70,000. We aim to start this as soon as the design is certified.

Finally, phase 3 involves removing the old bridge and installing the new one, estimated to cost upwards of £200,000.

Phase 2 involves constructing and painting a new bridge,

We won’t be able to do it without your support, and we are appealing to anyone who could help ensure we can complete this enormous project and replace the bridge in 2025.

We know a bridge isn’t glamorous, but without it, we might be unable to run trains over the entire length of our railway. We would be extremely grateful to anyone who can donate to our appeal or participate in our fundraising activities.

We won’t be able to do it without your support, and we are appealing to anyone who could help ensure we can complete this enormous project and replace the bridge in 2025.

Please donate now to our Broom Lane Bridge appeal and keep the Spa Valley Railways’ trains running for you and future generations to enjoy!

Gearing up for another successful awards season

The Tonbridge Business Awards 2025 was officially launched on April 24 with a celebratory drinks reception, hosted by Jess Gibson of the TN card.

The evening, which took place at The Market House in Tonbridge, brought together sponsors, judges, and this year’s charity partners for the event. It was generously sponsored by GM Valentine Family Funeral Directors with guests being treated to flutes of fizz and delicious canapes.

“The launch not only marked the beginning of the awards campaign, but also highlighted its dual mission: to celebrate the success of local businesses while giving back to the Tonbridge community,” explained Jess Gibson.

“This year, every awards ticket includes a donation to three important Tonbridge charities. They are Babons Cancer Support, FEAST and West Kent Mind.”

Launch night also saw filming begin on the official Tonbridge Business Awards film, sponsored by Berry & Lamberts Solicitors, which will spotlight many of this year's award entrants and premiere at the awards ceremony.

The Tonbridge Business Awards launch not only marked the beginning of the event’s campaign, but also highlighted its dual mission: to celebrate the success of local businesses and community

THE TONBRIDGE BUSINESS AWARDS CHOSEN CHARITIES ARE:

• Babons Cancer Support: babons.org.uk

• FEAST: feast.org.uk

• West Kent Mind: westkentmind.org.uk

Entries for this year’s event closed on May 6, with the judges meeting at Tonbridge School on May 14 to determine this year’s finalists, runners-up and winners.

Finalists will be announced on Monday May 19, ahead of the awards evening on June 26 at the EM Forster Theatre.

The ceremony will be attended by Tom Tugendhat MP and co-hosted by Jess Gibson of the TN card and Nick Moore of Tunbridge Wells Business Magazine. This year's Headline Sponsor is Tonbridge based Charity Bank.

Tickets are available at: tonbridgebusinessawards.uk

Photography by Russell Harper Photography Ltd

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Legal eagles take to the skies for charity

Five solicitors at leading Kent and London law firm Thackray Williams are jumping out of an airplane at 12,000 feet to raise money for Guide Dogs UK.

Employment Law Partner Megan Ohara will be joined by two real estate colleagues: Senior Associate Solicitor Nicki Rundle, and Ana Zandi, who qualified into the Dispute Resolution team at Thackray Williams last year with a primary focus on real estate dispute. Completing the Thackray Williams team are the Head of the Family Law team, Stuart Ruff, and trainee litigation solicitor, Anjuma Mukith.

The Thackray Williams staff will also be joined by the Specsavers Sevenoaks skydive team.

“When the idea of taking part in a

tandem skydive with GoSkydive in Headcorn on Sunday June 8 was first suggested, it was far enough into the distance to seem like a good idea, but as it’s getting closer I have to admit it’s the thought of raising money for such an excellent cause that I’m concentrating on,” shared Nicki Rundle.

“I’ve always wanted to do a SkyDive, so this is a fantastic opportunity to see what

It’s a family affair

Local technology firm Active Digital have announced they are finalists at the National Family Business Awards 2025.

Established in 2012, these are the only national awards dedicated to celebrating the significant contribution that family firms make to the national economy in terms of the jobs they provide, income they generate and the wealth they create, as well as recognising their philanthropic endeavours in the communities in which they operate.

On behalf of Active Digital, Business Director and co-owner, Jo WimbleGroves comments: “We are thrilled to announce that we are finalists at The National Family Business Of The Year Awards 2025. As a brother and sister organisation for some thirty years, we are incredibly proud of the work that

“Our leadership promotes an environment of inspiring enthusiasm and ambition across the business so we are thrilled to be nominated for these prestigious awards

brought us here.”

Taking place in London at The Royal Geographical Society on June 18, the awards boast a variety of business sectors including manufacturing, retail and homes and gardens. Categories include societal impact, entrepreneurship, small family business, innovation and sustainability.

it’s like to fall through the air while raising money for such a great charity,” said Stuart Ruff.

Thackray Williams is also sponsoring Specsavers Sevenoaks’ charity quiz night in aid of Guide Dogs UK on Saturday 7 June 2025 at 7pm at the Bat & Ball Community Centre in Sevenoaks. Tickets are £15 pp and include a welcome drink and nibbles.

“Our leadership promotes an environment of inspiring enthusiasm and ambition across the business. Our team are resilient, tenacious and dedicated to being responsive to an ever-changing digital landscape. We work hard to consistently meet our customers’ expectations, going above and beyond wherever we can.“

Tonbridge Castle unveils summer cultural line-up

Tonbridge Castle has announced that it will be offering residents a ‘bumper’ summer of entertainment, featuring food, music, theatre and community events. The historic venue, located in the heart of Tonbridge will host the popular twoday food and drink festival (May 24 to 25) alongside the TN90s music festival which will take place on the nearby Deacon’s Field. An official spokesperson adds: “There’ll be even more music as the summer schedule gathers pace. Free Friday night River Walk Music makes its return as does Tonbridge Music Weekend, which will take place on July 4-6 July. For those seeking something a little more laid back, regular free band concerts on the castle lawn provide the perfect way to laze away sunny Sunday afternoons.”

Outdoor theatre will also be making

a welcome return to the castle with a range of performances to suit every taste and age group. Helping celebrate Jane Austen’s 250th birthday will be a production of Pride and Prejudice by the award-winning Illyria theatre company. There will also be a retelling of Shakespeare’s Much Ado About Nothing and Macbeth, both performed in one night. On July 20 there will be fun for all the family courtesy of a performance of Wind in the Willows.

The monthly artisan markets will be running throughout the summer and continuing to Christmas in their new home on the castle’s lawn. Stalls selling beautiful hand-crafted products, delicious food, jewellery and accessories in a beautiful setting make this a Sunday experience not to miss.

Laura French, Tonbridge Castle Events Manager, said: “We’re excited to have such a brilliant line-up of events for people to enjoy this summer. However you like to spend your spare time, whether it’s dancing the night away, browsing a market or watching performers tell amazing stories, Tonbridge Castle is the place to come. With even more events in the pipeline and yet to be announced, 2025 looks set to be one of our biggest and best summers yet.”

Jo’s brother Richard who co-runs Active Digital adds:

Jo and Richard

From left ro right: Megan OHara. Stuart Ruff, Ana Zandi, Anjuma Mukith & Nicki Rundle

Thackray Williams sees Record growth

Leading Kent and London law firm Thackray Williams has reported a 16.5% year-on-year increase in turnover in 2024-25.

“Our initial end-of-year results show total income for 2024-25 of £14,500,000, compared to £12,440,000 in 202324, which at the time represented an unrivalled period of 9.1% growth on the previous financial year,” announced joint Managing Partner Anthony Macey, who oversees the firm’s financial operations, performance and business analysis.

“We’ve seen stellar growth in our rapidly developing commercial arm and in private

“

We’ve seen stellar growth in our rapidly developing commercial arm and in private client work

client work,” he added. “At £3.175m, the turnover of the Commercial Group was up 19% on the previous year; now accounting for 25% of the overall turnover of the business, this reflects our strategy to rebalance the business with a greater commercial offering from our private client ‘roots’.

“However, private client work remains 33% of turnover, with a 14% year-on-year growth, showing that our core offering remains strong, while we continue to rebalance.”

The record results were achieved during the transition period as Anthony Macey and colleagues Emma Thompson and Vikki Herbert took over the joint leadership of the firm. “The transition from the outgoing Managing Partner, Sean Sanders, to Anthony, Vikki and myself in the new structure over the last six months of the financial year is already showing signs of outperforming the ambitious objectives that we had set ourselves, with Thackray Williams’ growth continuing to accelerate,” commented Emma Thompson.

Thackray Williams is on track to become a top 200 law firm. “The primary focus of the three new Managing Partners is to continue the organic growth trajectory, achieved through refocusing on corporate and commercial work and restructuring into six sectors that reflect how our clients organise their professional and private lives, rather than the traditional legal silos,” explained Vikki Herbert. “This enables our clients to access the holistic solutions that they need, supported by exemplary customer service.”

www.thackraywilliams.com

Key promotions at Berry & Lamberts

Longstanding local law firm, Berry & Lamberts Solicitors, has announced the appointment of a new Partner, three Associate Solicitors and two Paralegals from within the firm, following a recent round of promotions.

Promoted to Partner is Lisa Maley, a member of the firm’s Private Client team. Lisa has extensive experience in estate planning, drafting wills, administering estates, including those with foreign assets or complex domicile issues, advising and drafting Powers of Attorney and the creation, management and taxation of trusts.

Simeon Blewett, who started his career at Berry & Lamberts as a Trainee Solicitor and now specialises in commercial law matters and dispute resolution, has been promoted to Associate Solicitor is. Joining him as Associate Solicitor are Jessica Tomney and Joanna Fildes who specialise

Fildes

in residential property law and private client law respectively.

Gaining the role of Paralegal are Gail Frame and Jackie Sweetman, who both work within the residential property team.

“

These well-deserved promotions are testament to our team’s commitment to both clients and colleagues

Following the announcement Paul Reader, Managing Partner at the Tunbridge Wells law firm said: “We are delighted to see these talented individuals advancing their careers at Berry & Lamberts. Their well-deserved promotions are testament to their commitment to our clients and colleagues as well as their hard work and dedication to the growth of the firm.” www.berryandlamberts.co.uk

Gail Frame, Jacqueline Sweetman, Lisa Maley, Simeon Blewitt, Jessica Tomney and Joanna

Image: David Bartholomew

“The people in our team are central to all the work we do here at

Cripps”

A total of 15 promotions have been announced across Cripps across both the legal and business services groups. Among them is corporate lawyer Laura Wilson, who has been promoted to Partner. Laura first joined the firm in 2015 and advises privately owned businesses, entrepreneurs and corporate groups on all aspects of corporate law, with a particular focus on transactional matters and the insurance sector.

These

promotions are a testament to their talent, dedication and continued contribution to

Cripps “

The wider promotion round includes six individuals promoted to senior associate, four to managing associate, one to legal director and three within the business services team.

managing partner James Beatton said: “Our people are central to everything we do. These promotions are a testament to their talent, dedication and continued contribution to Cripps.

“I’d like to congratulate each of them on this well-deserved recognition and look forward to seeing them thrive in their new roles and help us grow our business.”

This year’s round also marks the first under the firm’s new internal process

framework introduced in 2023 to support career progression across Cripps. Emma Richardson, director of people and development, added: “CareerDeveloper is a key part of our people strategy. It sets out a clear path for progression and empowers our people to take ownership of their careers. It’s fantastic to see it now in action as part of our promotions process.” www.cripps.co.uk

Specialist law firm promotes staff members

Three members of the team at JE Bennett Law have been promoted in recognition of their expertise and superb client care, and to support the continuing expansion of the business.

Jemma Cahan and Lorna HalfpennyBeeby, who are both ranked as Next Generation Partners in the prestigious 2025 Legal 500 ratings, have been made Senior Partners, while Abigail Maynard is stepping into a new role of Paralegal Manager to support the ongoing business growth.

Jemma Cahan joined JE Bennett Law, which specialises in helping people in vulnerable circumstances, in 2020, making Partner in 2023. She specialises in Court of Protection and deputyship work, with particular expertise in managing highvalue compensation awards on behalf of clients who have sustained a brain injury or otherwise lost capacity to manage their property and affairs.

Lorna Halfpenny-Beeby has been with JE Bennett Law since 2013, becoming a Partner in 2019. With an additional degree in Psychology, she previously worked with people suffering from the effects of catastrophic brain injuries, both as part of a transitional living unit and community rehabilitation team. She

These appointments reflect our staff’s expertise and superb client care “

brings this experience to her deputyship work, assisting empathetically with the management and supervision of the property and affairs of such clients.

A qualified legal secretary, Abigail Maynard joined JE Bennett Law in 2023 after 12 years working in the healthcare sector. As the new Paralegal Manager, she will represent the Paralegal team at

management level to ensure the needs of this fast-growing team are met.

“As an industry-leading firm built on a core expertise in Court of Protection, it is vital that all our staff are not only legally expert but that our values of caring and empowering our clients are central to their beliefs and their daily interpretation of their work. Jemma, Lorna and Abigail all personify JE Bennett Law’s guiding values, and I am delighted to announce their promotions as a central part of our strategy of ensuring the highest quality legal advice and care for our clients,” commented founder and Managing Partner, Jane Bennett.

jebennettlaw.co.uk

Image: N Chadwick

Jemma Cahan Lorna Halfpenny-Beeby

Abigail Maynard

Recent rate changes mean more positive borrowing outcomes are achievable

Lisa Sneddon of Twelve92 Property Finance explains the positive and multiple impacts of the recent Bank of England interest rates cut...

As widely predicted the Bank of England’s Monetary Policy Committee delivered a quarter per cent cut to its Base Rate on May 8. This is the fourth cut since its recent peak and the second this year, taking the central bank rate to 4.25%.

What was of more interest was the voting. A majority of 5–4 elected to reduce Bank Rate by 0.25 percentage points, to 4.25%. Two members preferred to reduce Bank Rate by 0.5 percentage points, to 4% but two others wanted to maintain Bank Rate at 4.5%.

Moving forward, there is more conjecture about the timing and extent of the next move, Barclays believing Base will hit 3.5% by September with Morgan Stanley even more dovish with expectations of 3.25% by the year end.

So what does that mean for mortgages? Well as the money markets have lowered their expectations of where interest rates will be in the short and medium term, the knock-on effect

Borrowers have not only benefitted from falling pay-rates but lenders have also changed how they assess a borrower’s ability to afford the mortgage

has been mortgage rates also falling.

For those looking to purchase or refinance their home, with larger deposits, will find many products now sub-4%. Borrowers have not only benefitted from falling pay-rates but

lenders have also changed how they assess a borrower’s ability to afford the mortgage meaning the opportunity to borrow more is now potentially open.

For landlords, the story is equally as positive. Headline mortgage rates are falling and rent coverage requirements are also being reduced. These changes in conjunction also mean more positive borrowing outcomes are achievable.

Five-year fixes are available from just over 3.5% with some shorter-term products available under two percent (although do take care as some products do have large fees attached).

Should the money markets align their thoughts about the trajectory of Base to the economists we could see yet further product rate reductions.

Twelve92 Property Finance is a trusted partner of The Finance Hub

Playing his cards right

Alex Schechter (pictured) is a Director at Concept Claim Solutions, an insurance claims business. But before this he played his cards right as a professional poker player. Nicola Withers met him to see if his current business gamble is paying off.

Alex, I don’t remember poker ever being suggested as a potential career ... No, I guess it’s not a very common job! But maths and numbers have always featured strongly in my life with a family of mathematicians and professors, so perhaps it was a natural calling.

I came to London from Germany when I was 24 to study for my maths PhD at UCL. My first job was in investment banking - I followed the money really. Then came the financial crash of 2008 where I took voluntary redundancy before working for the Lehman Brothers administrators until 2011. That’s when I first tried poker.

“I was fascinated by poker and used every spare minute to learn. By the time I finished at Lehman Brothers at the end of 2011, I was ready to go professional

How did you discover you could play?

I’d visited Las Vegas in the summer of 2011 and tried it. I didn’t know the rules and lost. But I was fascinated by poker and used every spare minute to learn, literally spending 4-5 hours a day. By the time I finished at Lehman Brothers at the end of 2011, I was ready to go professional. I was single, had savings to keep me going, so I went for it.

How long did it take you to start winning?

I was profitable from day one and within a year I moved from micro stakes

to small, medium and then high stakes. I was competing with the poker elite and had one of the most popular poker blogs on the internet. But the game got harder as the player pool got smaller. And most importantly, computer programmes arrived, taking away the intuition and skill.

Did the advent of online poker stop you playing?

That and the fact I was married and my wife was pregnant. We thought I should do something a bit more stable. I was still earning six figures but it wasn’t consistent – not ideal for a young family. So I learnt how to code and worked for a year as a software developer. But I didn’t love it so decided to look for a business. I got my fingers badly burned at my first attempt, as a wine bar franchisee. It was brutal and we ended up losing all our savings from the fat poker years – and now we had two children to support.

So how and when did you start playing poker again?

Poker had a bit of a revival so I started playing again. It was hard to get into games but I was winning again playing with Asian players, until that player pool got smaller and AI made games harder. So I really needed to find something else. This time I looked for a franchise that was part of an established business, something I had a clue about and that had growth and potential. I found Concept Claim Solutions, a 20+ year-old buildings insurance claims management business.

So how’s your professional life at Concept Claim Solutions going?

I started in summer 2024 and it’s growing. It is a FCA authorised and regulated business managing any type of building insurance claims. Insurance companies want to pay as little as possible, and most homeowners don’t know the extent of the claims they can make – a water leak is rarely just a cosmetic problem. It has to be fixed property otherwise problems like mould will come back a few months later.

Can you explain what you do there?

I work for the policy holder, making sure they’re getting the full value and extent of the repair and taking all the stress out of the claims process. We even take care of the reinstatement work once the claim is authorised. And best of all, the policyholder does not have to pay me a penny for my service.

And what about the poker..?

My compliance consultant suggested I didn’t play poker again, just to be on the safe side, so I’ve had to put away the cards - for now.

You can contact Alex at Sevenoaks@concept-solutions.co.uk

RTW Together BID is excited to launch a digital town hub and bespoke local app for Royal Tunbridge Wells!

travel updates and scroll the business directory.

Investing in our town’s cultural future

In his regular column for Tunbridge Wells Business Magazine, Alex Green, CEO of RTW Together BID announces the successful recipients of the BID’s Event Grants Programme 2025

Acritical part of the role the BID plays in Royal Tunbridge Wells is to support initiatives that entice visitors to visit the town, increasing both footfall and spend.

Royal Tunbridge Wells is growing its’ reputation as a diverse events destination, with two great theatres, one of the best independent live music venues around, as well as an eclectic mix of outdoor events, live music and art venues and festivals that bring life to the town across the year. RTW Together BID has contributed over 90 grants and £250,000 in funds over the last six years, as well as loaning equipment, and supporting with promotion, to help these cultural activities take place.

Our Event Grants Programme is one way to support the thriving events scene in the town. We recently received a record number of applications for grants totalling £60,000, to help organisers launch, grow and improve their programme of events throughout the year. Grant applications for up to £5,000 for events needed to be match funded, and had to demonstrate how they would support the local business economy, and increase footfall into the town.

After a careful vetting and scoring process, the BID Promotions Board reviewed all the applications, and we are delighted to be able to announce that the recipients of the 2025 Event Grants Programme are:

Royal Victoria Place Holiday Fun Activities

TW Climate & Nature Fair

Love Fairs – Pantiles Antiques & Vintage Fair

Denny’s Fest

Spa Valley Railway

TW Fringe

Calverley Precinct Markets

Pantiles Christmas Markets

Pantiles Folk Music Festival

Pantiles Spring Food Festival

Pantiles Oktoberfest

Pride in the Pantiles

TEDx

Winter Lanterns

RTW Festival of Motoring

TW Literary Festival

Local & Live

Unfest

Our Event Grants Programme supports the thriving events scene in the town. We recently received a record number of applications for grants totalling £60,000, to help organisers launch, grow and improve their programme of events

Dylan Miles, Owner of Dylan Miles Ltd and organiser of a brand new Festival of Motoring event, commented: “Tunbridge Wells is well known as a historic town but few are aware of its deep automotive history dating back to 1895, when Sir David Salomons organised his ‘Horseless Carriage Exhibition’.

“This was the first public display of a motor car in the UK, held right here in Royal Tunbridge Wells! We are therefore delighted that the BID are supporting us in celebrating the 130th anniversary of this motoring milestone.

£3,500

£2,500

£1,375

£500

£2,500

£4,250

£1,000

£1,699

£1,000

£1,399

£1,500

£1,400

£4.250

£2,500

£3,150

“The event takes place on August 2-3 and will showcase the evolution of the automobile and motorcycle, with an eyewatering display on The Pantiles, featuring a selection of well-known local specialists, find out more at www.rtwmotorfest.com.”

Gail Parker, Marketing & Communications Lead for Tunbridge Wells CAN, added: “We are a group of local residents organizing the inaugural Tunbridge Wells Climate and Nature Fair on September 13. We’re all volunteers, so putting on an event like this is a huge, intimidating task. The support, encouragement and funding from Royal Tunbridge Wells Together has been a crucial part of making it happen.”

For those wishing to apply for a grant from the Visitor Attractions & Venues Fund, the grant window is now open and will close on 1 August 2025. Please visit www.rtwtogether.com to apply.

ADVICE FOR MANUFACTURING BUSINESSES

Closer to you, closer to your business, closer to what matters

Running a furniture manufacturing business involves unique risks—whether it’s costly equipment breakdowns or, safety hazards in the workshop. Don’t let unexpected events impact your bottom line. With the right insurance, you can protect your business, employees, and reputation.

Below are some of the risks that furniture manufacturing businesses may face:

• Machinery & Equipment Failures: Your production relies on expensive machinery, which can break down or malfunction at any time. A failure could cause costly delays or even halt production entirely.

• Property Damage: Fires, flooding, or vandalism can damage your workshop, inventory, and equipment. Repair costs or replacement can drain your resources, especially when it comes to custom-built kitchen and bedroom sets.

• Product Liability: As a furniture manufacturer, you’re responsible for the quality and safety of your products. If a defect or safety issue arises with one of your products, it could lead to costly legal claims and damage to your reputation.

As a mutual organisation with no shareholders to generate profits for, NFU Mutual is different. Our reputation has been built on our ability to listen, and we make decisions based on our customers’ best interests. We pride ourselves on establishing direct, responsive and long-lasting relationships with businesses who value a personal approach.

Reasons to choose NFU Mutual

A holistic team of experts: we work closely with internal experts, including claims specialists, underwriters and risk management consultants to identify industry trends, suggest process improvements within your business, recommend ways to reduce claims, understand risks and limit exposures, which in turn helps us to offer a premium that’s right for you.

No quibble approach to claims: when you need to make a claim, our team will work hard to ensure the process is handled efficiently and with minimum disturbance, limiting disruption to your business and allowing you to focus on your day job.

No admin charges: for changes to your policy. Plus, we don’t charge extra for paying monthly by Direct Debit, so you can rest assured that you won’t encounter any hidden fees.

At NFU Mutual Tunbridge Wells and Flimwell Agency we believe in putting our customers’ interests first by offering quality products and an expert local service.

To find out more on how we can help contact Shaun Joubert at NFU Mutual Tunbridge Wells and Flimwell Agency on 01892 337488 or tunbridge_wells@nfumutual.co.uk

Providing expert HR advice and support - whenever you need it

In her column for this month, Gemma Farina, founder of the award-winning independent human resources agency GFHR Consulting, suggests ways small businesses can be supported – and build strong foundations – courtesy of flexible HR support

When I started my business, I knew I wanted our HR services to be flexible and tailored to what each company truly needs. As a small business owner myself, I understand that budgets are tight, and HR needs can be unpredictable. You might not want to pay high fees for a service you rarely use, but when challenges arise, you need support you can rely on.

In my experience, any business with employees needs some form of HR support. If you want an engaged team doing their best work, it's even more important to have a proactive HR partner who helps you take care of your people effectively.

I’ve always been passionate about helping small businesses succeed. I know how quickly your focus can shift—from driving growth to suddenly navigating HR issues. That’s why we created our flexible HR solutions: to support SMEs that are growing and looking after their teams.

RETHINKING HR FOR SMALL BUSINESSES

One of our biggest challenges has been pricing services in a way that stays affordable and flexible while offering the proactive support small businesses need. At GFHR Consulting, we know every business is different. Over the past year, we’ve reviewed our services and pricing to ensure fairness, transparency, and the ability to provide consistent, valuable support.

From that work, we developed the HR Service Stack — a modular approach to HR support, like building blocks. You can start with just what you need now and add more as your business evolves. All businesses need solid documentation, including contracts and employment handbooks. Our HR Foundations package is where all businesses should start. The HR documents and processes you have in place, set the tone and expectations for your employees. We make sure everything is tailored to your business and fully compliant.

We understand that HR admin can be a time consuming task, so you can then add our HR Essentials package. This gives

“

I’ve always been passionate about helping small businesses succeed. That’s why we created our flexible HR solutions in order to support SMEs that are growing

you access to an HR system which can be essential for supporting your business to run efficiently, by tracking holidays and leave, employee details and training. By having our HR Essentials support we can take away an HR admin headache.

Of course, many small businesses soon find they need a little more day-to-day HR support — but hiring a full-time HR professional might not make financial sense. That’s where HR Everyday comes in. We provide expert HR advice and support, on call whenever you need it. If your HR needs become more complex, then we have our HR Projects block, which you can stack with your existing HR package, to give you more support with any Employee relations issues or recruitment support. It’s a seamless extension of your business — a real partnership that ensures your people practices evolve as you do.

And for businesses who need even more hands-on help, we offer HR Onsite —

with a dedicated HR consultant working alongside your team in person, providing flexible support tailored exactly to your size and set-up, for a fraction of the cost of employing someone in-house. It’s like having your own HR department, just without the overheads.

The beauty of our service is its flexibility. We can mix and match elements to create a fully bespoke package just for you. Whether your business is growing, pivoting, or restructuring, we’re right beside you, adjusting our support to fit your needs. From one-off projects to longterm partnerships, we’re here to help.

We genuinely believe in building lasting relationships with our clients. Our goal is not just to tick boxes, but to truly understand your business, your culture, and your ambitions. That way, we can help you build a thriving, compliant, and engaged team—setting your business up for lasting success.

If you’d like to find out how GFHR Consulting can help you stack the right HR support for your business, I’d love to have a conversation. HR is all about people, that’s why our approach is always personal.

Visit www.gfhr.co.uk for more info or email info@gfhr.co.uk

“Traditional advertising is far from dead”

This month Dino Myers-Lamptey, founder of The Barber Shop and member of Royal Tunbridge Wells Media Group, explains how you can hack your way from digital back to traditional advertising for ultimate business success...

For many small to medium sized growing businesses, the need and requirements to advertise can be an ongoing stress. Advertising is undoubtedly a cost, but it is a cost endured by the most successful companies in the world for a clear reason: to tell people, that you exist, and to remind others that may have forgotten this fact - or have since been lured away by your competition.

Often, business owners are hamstrung in their ability to maximise the possible returns of advertising by wanting to know what it will return before they decide to invest. And sadly, while we know advertising works it is not so obvious which parts work and which often don’t. With this being the case, it is natural for businesses to start small, and to invest in digital media, such as Google Search, Facebook and Instagram. These platforms allow for flexibility on investment, locations, and have less demands on producing the ads themselves.

Inevitably though for most businesses, ceilings are quickly reached, and those digital spaces become crowded and harder to find new sources of growth. At this point, turning towards traditional advertising, whether it be TV, print, radio, out of home, or sponsorships may seem very old fashioned and even more like stepping into the unknown, with a lack of equitable data on click-through rates and cost per clicks. However it may also be the exact thing that is necessary to elevate your growth.

According to the recent Profit Ability 2 report, by thinkbox, traditional media, particularly TV and print, remain some of the most profitable channels over time, delivering an average ROI of £4.11 per £1 spent when long-term effects are included.

As a leaner business hoping to scale, it’s time to hack advertising! Hacking can be done in a number of ways, but ultimately, it’s about sifting through the noise and learning from what works and doing more with less. Effectiveness case studies are one of these shortcuts, and these are often published in reports on sites like WARC.

“According to the recent Profit

Ability 2 report, by thinkbox, traditional media, particularly TV and print, remain some of the most profitable channels over time

Jumping to one such recent report ‘What’s working in low budget marketing?’, the takeaways are thus:

1. Creativity is Key

2. Focus on building fame

3. Use multiple media channels

4. Video works hard for low budgets

5. Cultural relevance matters

6. Be consistent, think long term

7. Think short and long for B2B

8. In difficult times leverage owned and earned media

So then begs the question, how do you measure success without a pixel in sight and get comfortable in a more traditional form of advertising? Start by defining your campaign’s role: Is it building awareness? Driving footfall? Supporting a sales event? The metrics you track must match the objective. Brand recall, customer uplift, and even good old-fashioned sales data

can be more telling than a click.

Next, embrace Marketing Mix Modelling (MMM). It’s not just for big brands. Several affordable analytics firms now offer simplified MMM for SMEs, and Google have even recently released an opensource model (Meridian), helping you isolate the impact of your advertising from external factors like weather, seasonality, or price changes.

Don’t ignore the long view. Shorttermism is killing profitability. Only 40% of advertising’s impact is immediate; the other 60% pays out over time. That billboard or radio ad might not show up in your weekly sales, but it’s doing the slow, important work of building trust and salience.

And speaking of trust: emotional, purpose-led campaigns don’t just feel good, they work. The IPA Effectiveness Awards show that trust-building campaigns are proven to drive brand preference and price resilience, especially when sustained over years.

Also, think combinations. A geo targeted TV ad backed by local print or outdoor can significantly lift recall and engagement. Oxford’s Felipe Thomaz found that mixedmedia campaigns outperformed singlechannel ones across almost all brand metrics. It’s the media mix that matters, not the medium.

Finally, measure in human terms. Ask customers where they heard about you. Use promo codes in print ads. Track store traffic before, during, and after a campaign. And don’t forget to ask happy customers for an honest review, at the very moment they have experienced your great service. Success isn’t always a dashboard; it’s often a conversation.

In the race for instant data, don’t forget that trust, memory and emotion still matter. Traditional advertising is far from dead. You just need to measure it on its own terms and give it the time to do its thing.

To find out more about Dino and The Barber Shop visit www.wearetbs.com

For more information on Royal

Dino Myers-Lamptey

“Thank

you for making our first year such a success”

Your favourite business-focused magazine turns one this month. Here its editor Eileen Leahy looks back on a successful first year of publishing and reveals more about JJL Media, the company behind Tunbridge Wells Business Magazine, and the other services it provides its clients

Tunbridge Wells Business Magazine celebrates its first anniversary this month so we thought it was the perfect time to reflect on what a great year it’s been thanks to our fantastic supporters and advertisers, interviewees, expert contributors and of course you, our loyal readers…

Launched by Nick Moore founder of JJL Media in early 2024, we published our first edition of Tunbridge Wells Business Magazine in print and online on May 17 last year. Since then the magazine has not only grown in terms of its pagination – it doubled in the first couple of months – but also its popularity. Over the past year we have seen our ad revenue and readership soar, thus proving that the businesses and residents of Tunbridge Wells still very much enjoy reading a magazine which is both informative and inspiring.

Over the past twelve months we’ve spoken to specialist lawyers, finance experts, charities, hospitality gurus, small business entrepreneurs, fashion

“We wanted to ensure the town had a publication which was relevant, engaging and reflective of its core

designers, local venues and independent retailers – and many, many more – of all whom have kindly shared their incredible stories of hard work, resilience and success. We’ve also developed solid relationships with many of the organisations who work so hard to ensure Tunbridge Wells thrives. From Jess Gibson at the TN card to Alex Green and Sarah Raine at Royal Tunbridge Wells Together and Tunbridge Wells Borough Council we always aim to deliver you the news that matters.

It’s been a real honour to be able

to shine a spotlight on all that’s so brilliant about our town and its business community, and we look forward to continuing to do so every month.

From established firms, to creative entrepreneurs, pioneering retail, tech and hospitality - not to mention all the exciting start-ups – who are all based in Tunbridge Wells, there really is so much to discover and celebrate about the local economic landscape.

But we don’t just do that in the pages of our monthly magazine or on our social media platforms, we also do it in person courtesy of our regular networking events which sees many Tunbridge Wells’ business leaders having the opportunity to connect with other likeminded individuals.

JJL Media founder Nick Moore says: "We're really pleased with how the magazine has been received and supported since its launch a year ago. We wanted to ensure the town had a publication which was relevant, engaging and reflective of its core, I hope we've achieved just that.

GROUP EFFORT: Pictured, from left to right: Jason Stubbs, Design Manager, Matt West, JJL Media’s Technical Director, Eileen Leahy, Editor, Courtney Smith, Commercial Director, Nick Moore CEO of JJL Media, and Advertising Director, Robin Singer

“As part of our development strategy it's also been invaluable helping us grow the marketing side of JJL, giving us a platform to have conversations with potential clients we would've otherwise not had the chance to meet. Going forwards we remain committed to Tunbridge Wells, supporting and highlighting the fantastic regional business community we're part of, whilst continuing to develop and grow our marketing services."

For our celebratory first year anniversary shoot it could only be one venue: the

ABOUT JJL MEDIA’S MARKETING SERVICES:

Founder Nick Moore explains what his company can offer businesses who are looking to elevate their marketing and online presence:

“The success of Tunbridge Wells Business Magazine, which we launched in May 2024, has enabled us to have conversations with advertisers regarding their wider marketing plans and activity. The services we can offer include the following:

• Support with the core marketing disciplines including social media, design, websites, PR, digital advertising and strategy

• Using an innovative approach to marketing coupled with the latest AI technology we are able to help clients streamline and connect their marketing platforms, increase effectiveness and ROI whilst reducing overall costs and time

• We're now fortunate enough to work with a variety of regional SME clients, from both B2B and B2C sectors, on a retainer basis, helping to maximise their marketing efforts whilst bringing a fresh and creative approach

formidable Charlotte’s in the Pantiles which is where had our official launch party for Tunbridge Wells Business Magazine. A big thank you to Adam Peters-Ennis and team for looking after us so well once again.

And all that is left to say is the biggest thank you to everyone who has supported us on this exciting journey. We are enormously grateful and honoured that we can deliver a quality publication –totally free of charge – to the people of Tunbridge Wells.

WIN A WEBSITE!

To celebrate our first birthday and the launch of our marketing services, we're giving one lucky company the chance to win a completely new website for their business, worth over £5,000. Included in the prize is:

• Domain registration

• A five page website

• Full content design

• SEO enable

• Mobile optimisation

• 12 months hosting

• An article in Tunbridge Wells Business Magazine promoting the launch of your new website

To enter, simply email your company details to hello@ twbusinessmagazine.com using the subject line, Website Competition. Deadline for entries is 2nd June 2025, a winner will be drawn at random following the closing date and notified in writing.

PRINT WORKS: A look back at the Tunbridge Wells Business Magazine covers over the past twelve months. Photographs by David

Bartholomew and John Knight.

The kids are alright at Kidsbury

The TN card is the loyalty card that rewards our community for supporting local at 1000 independents across Tunbridge Wells and the TN postcodes. This month, Founder Jess Gibson chats to Sean and Tarragon Turner at Kidsbury in Royal Victoria Place

Kidsbury has quickly become a favourite for families in Tunbridge Wells. For those who haven’t yet visited yet, what Kidsbury is all about?

We built a child-sized village inside Royal Victoria Place, with a bustling town square and twelve individual play zones around it. Each zone is a different make-believe setting: we have the classics like a supermarket, a salon, and a post office, and then some fun unique spots like a mini dance studio, a recycling centre and even an ice-cream van for imaginative role-play. The idea is that kids from walking age up to about seven can explore real-world scenarios in a safe, fun environment. As parents ourselves, we saw how much our daughter loved to role play, so we wanted to create a whole world for that.

How has it been received by the residents and parents of Tunbridge Wells?

From day one, the Tunbridge Wells community has been amazing. We’re an independent business, and seeing the positive reaction has been really rewarding. Parents tell us their children come away bursting with excitement and new confidence – that’s what we started it for: kids learning through play and families make happy memories together. Kidsbury is filling a real need here in Tunbridge Wells and we’re not a big chain; we’re locals who wanted to do something special for local families, and the support so far has meant the world.

It’s clear that passion for community runs through everything you do. You’re big on supporting local and sustainability - why are both important to you?

Yes, our coffee is from Tunbridge Wells Coffee Roastery and our brownies and cookies are from Sweet Temptations.

The idea behind Kidsbury is that kids from walking age up to about seven can explore realworld scenarios in a safe, fun environment “

Every time we buy supplies from another local business; we’re sharing success within our community and reinforce that supportive network. And often those businesses send customers our way in return. This kind of collaboration creates a positive ripple effect among independents.

On the sustainability side, that was a no-brainer for us. We’ve kitted out the entire village with high-quality wooden play equipment and props. And if parents bring a reusable cup, they get a free coffee during their visit. Little touches like that encourage an eco-friendly mindset.

And now that the weather is warming up and people are heading outside how can you still tempt them into Kidsbury?

Kidsbury is an all-weather destination, so our doors are always open. We’re keeping our regular sessions running through the summer, so you can drop in for playtime anytime you need. We’re hosting reception class meet ups in June and July, and we’ve introduced really great value summer holiday passes to allow families unlimited access over that long break. Independent businesses like ours thrive on consistent support.

How does being part of the TN card benefit Kidsbury and local families?

For us as a business, partnering with The TN card has been a huge positive. It gives us exposure to exactly the kind of audience we want: local families who are keen to discover and support independent places. Our little perk for TN card members is a free adult entry ticket when booking, which saves parents a bit of money with every visit. We see a lot of members taking advantage of that reward. Beyond just the discounts, though, I think the real benefit of the TN card is the sense of community – it has

created a network where businesses aren’t competing but collaborating and boosting each other. I’d recommend any independent business in the area to get involved, because together we create an experience for customers that the big chains just can’t match – it’s personal, it’s community-driven, and everybody benefits.

kidsburyplay.com

Jess Gibson

Schrödinger’s Self Employment

by Darren Austin at Synergee

National Insurance hit the headlines recently due to the rise in the rate of Employer’s NI coupled with the lowering of the threshold at which it starts. This is Class 1 NIC which relates to employees. Separate from this are Class 2 and Class 4, both of which apply to the self-employed. Class 2 NICs are a flat weekly rate paid or deemed paid by self-employed individuals. Crucially, only Class 2 NICs count towards certain state benefits, including the State Pension. Class 4 NICs, on the other hand, are calculated as a percentage of profits and do not count towards state benefits. Yet both are collected through the Self Assessment system, often leading to confusion.

The main confusion is that registering with HMRC to submit a self-assessment tax return and registering with HMRC to inform them that you are self-employed and need to submit a self-assessment tax return are different things. With the former, HMRC will issue a tax reference and happily accept your self-assessment tax return. If you include

self-employed profits on the tax return, HMRC will calculate Class 4 NIC, but not Class 2. With the latter, HMRC will calculate both Class 2 and Class 4. This can result in the strange situation where HMRC are accepting and processing self-employed income but treating the individual as not self-employed.

HMRC recognise that this is a problem of their own making and stated the following back in 2020 “While HMRC understands why changes to our IT systems to deliver an automated solution would be desirable any such solution is prohibited by cost and plans in place for the future of the IT systems concerned.” Don’t expect this to change anytime soon.

The impact of the above is that selfemployed individuals who registered for selfassessment but not self-employment may be missing Class 2 NI payments which could impact their state pension. If in doubt, check your NI record here: www.gov.uk/check-state-pension

Darren Austin is a director of Synergee Limited, a firm of Chartered Accountants & business advisers based in Tunbridge Wells. If you have any questions you'd like to ask Darren he can be contacted on 01892 772960 www.synergee.org.uk

Lessons in business success

Cohesion consulting is an innovative consultancy, based in Royal Tunbridge Wells. It delivers tangible support and meaningful soft services delivery for schools. Here its founder and MD Glenn Campbell explains more about his company’s unique approach

Cohesion was founded to fill a gap in the market in education soft services consultancy - with a strong focus on effectively managing the tri-partite working relationships between schools, consultants and contractors.

“Having seen this time and time again during my many years in education procurement, contract management and service design, I decided to do something about it, creating a new consultancy model that would deliver positive benefits for the sector,” explains Cohesion’s founder and CEO Glenn Campbell.

“Our work focuses on achieving the best possible outcomes for both school and contractor, whatever the service. Using effective relationship management, we help both parties develop strong and mutually beneficial relationships, in a

I founded Cohesion to make a real difference to the education sector

sector where budgets are tight, labour is in short demand and standards are incredibly high.

“When schools place their trust in us, for me that is the real marker of our success.”

He goes on to say that Cohesion acts as the link in effectively guiding, advising, negotiating, mediating and ultimately enabling every school to get the best value for their pupils.

Glenn has been instrumental in delivering free school meal projects in Tower Hamlets and Southwark for example. The consultancy also procures soft services for individual schools and Multi Academy Trusts across the countryfrom small tenders to multi million pound projects.

To get in touch with Glenn and his team, email on info@cohesionconsulting. co.uk or call on 01892 251001

Back in 2017 when ‘tecwork’, our new brand, was started, our main mantra was to provide organisations in and around the Tunbridge Wells area with WOW FACTOR support.

Here is just one recent customer testimonial – there are over 70 more on our website. Just Google ‘tecwork testimonials’.

“I want to thank you and the team at tecwork for the successful and almost hassle free transition of our IT to your firm. I know you did not get much support from your predecessors for it, to say the least, so all the credit goes to you for being efficient, helpful, patient and for remaining on the task till resolved when others would have just sat and waited. It seems to me, you have already resolved more issues in a few weeks than you predecessors did in years. It is a great pleasure already to work with tecwork and we are looking forward to a constructive long term relationship.”

Do you want to be experiencing the WOW FACTOR and giving us our next testimonial? Contact us at helpme@tecwork.co.uk or call us on 01892 578666. www.tecwork.co.uk

Support for you and your team when you need it

There are a number of specialist personal and team coaching businesses here in Tunbridge Wells so we thought we would shine a spotlight on a few of the best. As well as talking to Claire Jarvis of Work in Harmony we also profile some others who can provide expert guidance for a variety of situations...

CLAIRE JARVIS – WORK IN HARMONY

The business I founded, Work in Harmony, specialises in positive and productive team relationships.

After leaving my role as Communications Director for Siemens plc in 2017, I was looking for a change in career direction. A university vice-principal I met while doing a programme with an organisation called Careershifters mentioned team relationship coaching to me and suggested it would be something that I would enjoy. I’d never heard of it but, as someone who had always fostered positive and respectful relationships among the teams I’d led during my corporate career, it sounded right up my street!

I trained in a coaching methodology called Organisation and Relationship Systems Coaching. This taught me how to coach at the team entity level so that, rather than focusing on the individual team members, you focus on the unique human relationship system that develops when two or more people come together in a team.

I also trained in workplace mediation and positive psychology. My training, combined with my background leading teams in a complex corporate environment, means I have a range of skills, experience and insights I can draw on when working with teams.

My team interventions are always tailored to the client’s needs. I take a brief on the challenges and prepare a specific proposal. I offer a range of team workshops, which I adapt according to the brief. These interventions can form part of a team strategy day, for example, enabling team members to spend a proportion of the day focusing on how they are going to work together to deliver their strategy. Most teams are very good at discussing what they need to do in terms of delivering their objectives but generally they do not focus sufficiently on how they are best going to work together to deliver them.

Clients are often trying to improve team culture to address issues such as low productivity and employee engagement, poor team communications, toxic behaviours and conflict. Lack of trust

Clients want to address low productivity and employee engagement, poor team communications, toxic behaviours and conflict

within teams is an issue that regularly comes up. That said, managers of highperforming teams also invest in this type of coaching to nurture positive working relationships and build a rock-solid team culture.

I love seeing the magic happen during the team discussions I lead and I hear the voices of a team I’m there to unlock openly and democratically addressing difficult issues and finding solutions. A team will generally have the answers and my job is to help it reveal them. I find that very rewarding and inspiring. The key challenge is encouraging leaders that team development is worth investing in, particularly when budgets are being squeezed.

The Tunbridge Wells coaching community is very supportive and I love meeting other coaches whose work complements mine. You rarely find someone who is in direct competition as every coach has a slightly different focus. Running a one-man band coaching business can be lonely and having a coffee with another coach to share business challenges and find synergies is always a good use of my time.

www.workinharmony.co.uk contact@workinharmony.uk

JEMMA GRAFFIN

–MENTAL WELLBEING COACH

What’s your area of expertise?

I specialise in workplace mental health and trauma-informed coaching. I deliver mental health first aid training to businesses and offer 1:1 coaching to support employee wellbeing, resilience, and psychological safety. I also work with individuals who’ve experienced adversity, with particular experience in supporting those affected by domestic and narcissistic abuse.

I offer 1:1 coaching to support employee wellbeing, resilience, and psychological safety “

What qualifications do you have?

I’m a certified trauma-informed coach (ICF), mental health first aid trainer, and Positive Psychology Coach. I’m also Level 4 trained in Brainspotting and certified specialist in domestic and narcissistic abuse.

What do clients typically want to achieve?

Emotional regulation, resilience, confidence, and stress reduction.

CONTACT INFO: Call: 07919 342282

DR ELLIE HAMBLYCLINICAL PSYCHOLOGIST

What is your area of expertise?

I specialise in helping individuals manage stress, reduce anxiety, and prevent burnout—particularly those juggling demanding work and family responsibilities. I also have expertise in supporting neurodivergent individuals.

What qualifications have you gained to support people?

How and why did you get into this field?

I’m a Clinical Psychologist by training, having spent years working in the NHS with adolescents experiencing severe

Lived experience, coupled with extensive research, has fuelled my passion for helping others “

mental health difficulties. I found the work deeply meaningful but over time, the system’s pressures and limitations led to my own burnout. That lived experience, coupled with extensive research, has fuelled my passion for helping others prevent burnout and manage stress in more sustainable, empowering ways.

I hold a First-Class Honours degree in Psychology and a Doctorate in Clinical Psychology. My training involved working with individuals across the lifespan, learning a range of therapeutic approaches, and conducting clinical research.

What kinds of things do clients typically want to achieve with your help? Clients often come to me seeking support for:

• Stress, anxiety, and burnout

• Overwhelm from juggling multiple roles (e.g. career, parenting, caregiving)

• Lack of motivation, focus, or emotional clarity

• Low mood or emotional flatness

• Managing neurodivergent traits (e.g. ADHD, Autism Spectrum)

• Navigating high-pressure work environments or major life transitions

• Setting boundaries and living more in line with their personal values

CONTACT INFO:

Visit: www.drelliehambly.com Discover: “The Parent’s Reset Guide: 5 Practical Steps to Find Calm Fast” is available to order

LAURA ACOSTA – ICF COACH & NLP PRACTITIONER AT LOCH ASSOCIATES

As an experienced ICF Executive Coach, accredited DISC profiler and senior leadership development and wellbeing professional, Laura helps clients who feel stuck to adopt the leadership and personal skills to enable them to pivot and flourish.

Laura brings additional skills as an NLP Practitioner, a Menopause Experts Group Licensed Champion, an Edu-Therapy Bereavement and Loss Specialist, and a certified Mindfulness teacher.

Collectively, her skills and experience enable Laura to offer holistic support that is highly personalised to individuals.

“My journey to becoming a coach started in my own lived experience of significant life events and pursuing different types of talking therapy and also self-help. Coaching is the intervention that held the key for me and my own foundational pillars for coaching are based on my ‘coachees’ finding their ‘Agency, Authenticity and Freedom’ to pursue their goals with self-awareness, self-belief, consistent action and accountability.”

CONTACT INFO:

LinkedIn : linkedin.com/in/laura48acosta

Based in Tunbridge Wells, Work in Harmony supports organisations

How to streamline and speed up your selection process

Neil Simmons, Managing Director at TN Recruits, shares his experience of why

speed matters

when it comes to hiring – but that doesn’t mean cutting corners...

In the current recruitment climate, companies in Kent and Sussex can’t afford to move slowly. The best candidates are often off the market in under two weeks - yet many businesses are still taking three or more weeks to make decisions.

The issue isn’t your hiring process itself - it’s the efficiency of it. You don’t need to cut corners or remove steps. You simply need to run a tighter, more streamlined operation.

One of the biggest causes of delay is diary management. If your process requires a candidate to meet multiple stakeholders, ensure everyone is available on the same day. Don’t ask a candidate to return three times over three weeks. That just slows you down and often loses you the hire.

A few smart tweaks can make all the difference:

• Block interview slots in advance so you're ready to act as soon as the right CV lands

“

In a competitive market, time to hire is more than just a metric; it’s a reflection of how seriously you take recruitment

• Gather feedback quickly, ideally within 24 hours, to maintain momentum

• Use video interviews for early-stage screening to avoid unnecessary delays

• Set clear expectations with both candidates and internal teams so the process stays on track

At TN Recruits, we work with businesses every day to help them refine - not rushtheir hiring process. Recently, we helped a Tunbridge Wells-based client reduce their average time to hire by eight days, simply by co-ordinating internal diaries more effectively and tightening up their interview feedback loop. The result?

A higher offer acceptance rate and a smoother candidate experience.

In a competitive market, time to hire is more than just a metric; it’s a reflection of how seriously you take recruitment. Small changes can lead to big results.

Contact Neil Simmons at TN Recruits by calling: 01892 571105 or emailing: neil@tnrecruits.com

Need help improving your recruitment process?

At TN Recruits, we help companies across Kent and Sussex attract and secure the best office-based, legal, and accountancy talent- fast.

From large listed companies to generations of families...

...we have the depth and breath of expertise to help you through every twist and turn in your professional and personal life.

Our award winning, experienced lawyers are... ...with you all the way.

“It

is a privilege to mentor young people”

This month in our Community Hero feature Sarah Raine talks to Mary Wilson who is part of the team at Life and Soul. Here she discusses the support group’s invaluable work in our local school community...

For those who don’t know, can you explain a bit about what Life and Soul do?

Life and Soul provides targeted, small group courses in primary schools for Year 5 and 6 children and 1:1 mentoring in secondary schools. We are currently working in six secondary schools and about 20 primary schools in the Borough of Tunbridge Wells but our work is expanding fast.

“There are so many pressures on young people. Being able to have a dedicated space where they feel listened to and encouraged, can make all the difference.

How do schools get their pupils involved initially?

They refer young people to us who are finding it hard to cope with life and need some help to enable them to thrive. We are an early intervention service aiming to reach young people and help them before their struggles develop into serious mental health problems which become life limiting. Last year alone we helped over 300 young people.

What made you decide to volunteer for the charity?

I have been mentoring for nine years. I came in on the early days of the Connect Programme having finished teaching TWGGS, and previously at Bennett Memorial. Whilst looking for a part-time job I was invited to go on a training course with a view to becoming a volunteer mentor with Connect, which was just starting up. I loved the idea of being able to give one-to-one support and help to make a difference in young people’s lives, and have been volunteering ever since!

What do you enjoy most about your role?

Over the years I have mentored in

four different local schools and have thoroughly enjoyed talking to many different young people and seeing the impact that it can have. I have ended up going full circle, and am now back at TWGGS – but as a volunteer this time. I am so grateful for the privilege, and opportunity, to be involved with mentoring young people.

How does the mentoring process work?

We use something called the ‘solution focused approach’ which I love because it’s such a positive, flexible and personalised way of working. Instead of looking at what the problems are and why, through careful questioning we encourage them to think about how they would like things to be instead. We look at where they are already seeing some success, and get them to recognise their own skills and abilities, then how they could make further progress. Last year 95% of those mentored saw an improvement in their chosen area of life and they often find this has a knock-on effect into other areas as well.

Why is it so important to have this early intervention to support our youth’s mental health?

I think it’s really so that things can be turned around before they deteriorate

further. There are so many pressures on young people, coming from so many different directions. Being able to take part in the programme, and have a dedicated space where they feel listened to and encouraged, can make all the difference.

What outcomes and changes do you see in the young people you support?

Essentially, there is frequently a growth in confidence and an improvement in areas they have identified as problems. My all time favourite question is “What would you like instead?” This sets them off on their first steps to a positive outcome. And as a result, they usually develop the ability to recognise their strengths and the skills they have within them. This often leads to a positive ripple effect across their friends and families…

Are you seeing an increase in need from schools where budgets for support services are maxed out?

Yes! We provide our services free to schools as their budgets are tight and school staff are working at maximum capacity, overwhelmed by the increasing number of young people who need help and support. Support services outside of schools, such as CAMHS, are also utterly overwhelmed, so the work we do is invaluable in relieving the pressure on our hard working schools and statutory services. And we all need more volunteers with life skills and empathy to support the young people in our community.

If people would like to volunteer or donate to Life and Soul, how can they find out more?

If you have a few hours a week to commit to going into a school on a regular basis, then do get in touch. Full training and support is provided and personally I believe it’s such a privilege to chat and share this journey with young people.

Please visit www.lifeandsoul.org.uk Email email@lifeandsoul.org.uk

Mental Health Awareness Month:

Why entrepreneurs must prioritise their mental health

Running a business is often portrayed as the ultimate expression of freedom and success. You’re the one who dared to dream, who stepped out of the safety of a secure salary, who chased the vision. From the outside, you may look like you’ve got it all together with the flexible lifestyle, the apparent financial freedom, and the confidence.

But here’s the truth behind the brave face: business owners are just as vulnerable to stress, burnout, and anxiety as anyone else - often more so. Mental Health Awareness Month is a powerful reminder that success shouldn’t come at the cost of your wellbeing. And yet, too often, it does.

So let’s talk honestly about the three most common mental health mistakes entrepreneurs make, and how to avoid them.

1. Wearing the “I’m Fine” Mask for Too Long

Entrepreneurs are known for their resilience, but that same grit can stop you from admitting when things aren’t okay. You’re so used to being the one who solves problems, shows up, and holds everything together, that asking for help

feels like weakness.

Strategy: Recognise that vulnerability is a strength in leadership. Whether it’s a coach, therapist, mentor, or trusted friend - share how you’re really doing. Make honest check-ins a regular part of your week. Part of your success means never having to do it all alone.

2. Tying Your Worth to the Business

When you’re building something from the ground up, it’s easy to tie your identity and self-worth to your results. The client wins, the bank balance, the social media followers and likes. But when those things dip (and they will), it can feel personal and crushing.

Strategy: Separate who you are from what you do. Make space for activities that remind you of your value outside of your business - whether it’s time with family, movement, volunteering, or creativity. Your business is something you run, not something you are.

3. Waiting Until Crisis Hits to Seek Support

Too many business owners only ask for help when they’re already burned out, anxious, or struggling to get out of bed.

Prevention is always easier - and healthierthan recovery.

Strategy: Build mental fitness routines just as you would physical ones. Morning walks, journaling, boundaries with clients, saying “no” without guilt. These are all practices that protect your mental health proactively.

Mental health doesn’t discriminate based on success. Behind many six-figure businesses are sleepless nights, quiet fears, and people trying to hold it all together. This Mental Health Awareness Month, let’s stop glamorising multitasking and burnout, and start celebrating business owners who prioritise their wellbeing.

Because no amount of revenue is worth your mental health breakdown.

www.deeairey.com

“Our deep talent pool allows

Robert Dutton, director of Recruitment Solutions tells us what makes his business’ offering stand out and why he and his team ensure candidates are tailored for the

What a year, 2025 is proving to be and if one word can sum it up, it is adaptation! As local recruitment experts with over 25 years’ experience, we are seeing clients adapting to new legislation, increased business costs and an evolving economic landscape – and through it all, there comes, opportunity.

The temporary service branch of our business is the perfect flexible staff solution, allowing companies to remain agile, whilst protecting their cost base, and yet having the ability to evolve and meet their business challenges.

In an ever-changing world today’s business landscape is fast paced, and therefore adaptability is key.

Companies of all sizes are facing the challenge of meeting fluctuating workloads, covering unexpected absences, and driving forward critical projects - without long-term commitments. So one highly effective solution that many businesses are turning to is temporary staffing.

We specialise in providing high-quality temporary staff across the all key business functions. That means we help businesses stay flexible, cost-efficient, and resilient in an ever-changing environment. Temporary staffing isn’t just a stopgap; it’s a strategic advantage. Here’s why:

• Cost Efficiency: With temporary staff, businesses save on recruitment costs, and overheads associated with permanent hires. You only pay for the skills you need and the hours worked. We provide solutions when you need them.

We help businesses stay flexible, cost-efficient, and resilient in an ever-changing environment

• Speed and Flexibility: Our deep talent pool allows us to deliver skilled people quickly, enabling businesses to respond to sudden demands without the lengthy processes associated with permanent recruitment.

• Reduced Risk: Trialling temporary staff can reduce the risks associated with permanent hires. Many of our placements evolve into successful longterm hires, ensuring cultural fit and job performance before making a full commitment.

But, don’t just take our word for it! Here’s one of our most recent testimonials:

"We needed immediate cover for a key finance role during a particularly busy quarter-end period. Recruitment Solutions responded within hours, providing a highly capable interim who fitted seamlessly into the team. Not only did we meet all our deadlines, but the new ideas and efficiencies

Recruitment Solutions’ candidate

introduced have had a lasting impact. I wouldn't hesitate to recommend you to any business needing fast, reliable staffing solutions."

— Finance Director, Local SME Client

If you’re considering how temporary staff could help your business stay agile and productive, we’d love to hear from you.

• Business Continuity: Temporary staff provide essential cover during periods of change, holiday, illness, or maternity leave, helping your operations run smoothly without interruption.

• Fresh Perspectives: Short-term professionals often bring new ideas, diverse experience, and best practices gained from a variety of businesses therefore boosting your team’s overall effectiveness.

Why Work With Us?

We pride ourselves on a personal, discreet service. Every candidate is personally interviewed and vetted to ensure they not only meet the technical requirements of the role but also align with the culture and values of your business.

We don't believe in one-size-fits-all solutions. Whatever the need, we have the skills to tailor our services to help, providing the right talent, right when you need it.

Image by Freepik

After Hours

Historic hostelry has new custodians

Matthew Sankey is the new custodian of the legendary Speldhurst pub The George & Dragon. So what are his plans? Tunbridge Wells Business Magazine finds out...

If you’ve ever booked a table at the George & Dragon pub in leafy Speldhurst or follow the Sankey’s restaurant group on social media then you can’t fail to have noticed that CEO Matthew Sankey has now taken over this historic hostelry.

Announcing the news last month, Matthew, who also runs the original Sankey’s pub on Mount Ephraim, Sankey’s fishmongers and The Old Fish Market on The Pantiles has now added what he’s called ‘this incredible pub’ to his business portfolio.

He told his followers and subscribers that he was ‘incredibly proud to announce that Sankey’s is returning to The George & Dragon’.

He explained that in 1960, his grandparents Dick and Jennifer Sankey took on The George & Dragon, which dates back to the 13th century. The previous custodians were Becky Moran and Ian Torpey who saved the pub from permanent closure in 2019.

“Renowned for its fine food and lively atmosphere, the pub became the heart of the village, and the birthplace of the Sankey’s hospitality journey,” said Matthew in an official statement.

“Fast forward to today, we’re incredibly proud to announce that Sankey’s is returning to The George & Dragon,

taking the tenancy once again. Nearly 30 years after selling the pub, we’ve come full circle, bringing the pub back into the family.”

As lifelong Speldhurst residents and the third generation of Sankeys in hospitality, Matthew, who is also a local councillor in the village, added that this next step in his business felt like ‘coming home’.

“

We’re incredibly proud to announce that Sankey’s is returning to The George & Dragon. Nearly 30 years after selling the pub, we’ve come full circle, bringing the pub back into the family”

At the time of going to press Matthew had confirmed that work had already begun on breathing life back into this ‘bastion of British hospitality’ and that the welcome he and his team have received has been ‘incredible.’

He also confirmed that the pub’s new menu will be created by Head Chef Gary who ‘blends village favourites with destination dining flair’.

“Gary’s background spans fine dining and gastropubs, most recently at The Bottle House near Penshurst and before that up in town at The Ritz & The Dorchester group.”

Matthew added: “Expect comfort, quality and provenance – and the return of Speldhurst Sausages. The original recipe was created here by my grandfather Dick, before my dad Guy took them to Mount Sion in Tunbridge Wells. We’re thrilled to bring them home. Keep an eye on socials as we attempt to make a batch ourselves…”

For more information visit www.sankeys.co.uk/gnd

Rising to the occasion

Sam Smith started his micro bakery The Breadsmith after baking his first loaf in lockdown. Fast forward five years and he’s now supplying the likes of The Silver Sheep, Groombridge Farm Shop, The Cheese Shop, The Philanthropist, The Beacon and Corkk with his delicious creations. We discover more about his brilliant baking business...

So Sam, tell us how The Breadsmith came about?

This all came about when I baked my first loaf in 2020. Yes it was due to the boredom of lockdown but I enjoyed the process - and eating the bread! I then started experimenting with sourdough bread and was baking most days trying new flavours, techniques and learning more about how sourdough works. As I was making so much bread I started giving it out to friends and family…

Would you say your business grew courtesy of word of mouth?

Yes, it slowly and naturally started as a business because of this. During the lockdowns it was a lovely way to keep connected to the community. Then, as I started to get busier, I converted a room in my house into a micro bakery, kitting it

Time, patience and good quality ingredients really are key to making a great sourdough loaf

out with small deck ovens, fridges and a shaping table. I started to get busier from people sharing my business on social media too. In the beginning I was mostly delivering bread to people’s doorsteps but then I started to supply and few shops in the local area too.

Can you tell us about the types of bread you bake?

Everything I make is using my sourdough starter I originally made in 2020. I have

managed to keep it alive as you have to feed it with flour and water most days. I make a few different sourdough breads and bakes including white loaf, seeded loaf, olive loaf, baguette, focaccia, cinnamon bun, hot cross buns and croissants.

How often do you bake?

From Wednesday to Saturday and I also offer free delivery to your door in the Tunbridge Wells area. I also supply my bakes to a few places too including The Silver Sheep, Groombridge Farm Shop, The Cheese Shop, Zilch Zero Waste, TN2 Food & Wine, The Philanthropist, The Beacon and Corkk.

What do you think is your business’s USP compared to other bakeries?

All my bread is handmade with just three ingredients: organic flour, water and salt. I also offer free delivery in the Tunbridge Wells area which is delivered to your door by either me or my brother Jake.

How easy has it been to create a loyal customer base?

Customers have always been so kind and have spread the word which is a massive help! I also try to add new products to my menu as often as I can to keep it interesting but I still like to keep the classics like white sourdough and cinnamon buns. I would like to expand into a bakery at some point, just trying to find the right spot.

What do you enjoy most about running your own business?

I think that would be meeting my customers and other business owners when I’m out and about delivering my bread. But it’s also very rewarding to see people enjoying my baked goods!

And what are the challenges of running your own company?

One challenge for me is the early mornings that are a part of this job. I have never been much of a morning person so it has taken a few years to get use to the alarm clock going off at 4am! One bonus is that you see some nice sunrises… Another challenge is the sourdough itself, you need to keep the starter healthy and active so it makes good breads but also keep an eye on temperature changes as this can all effect how the sourdough breads rise when proofing.

And finally, what’s the secret to a great loaf of bread?

I would say it is time, patience and good quality ingredients. They really are key to making a great sourdough loaf. The process of making a sourdough is over 24 hours long and includes mixing and stretching dough, pre-shaping and then leaving shaped dough in the fridge overnight. Then you need to bake it and finally eat it! Find out more here: @the_bread_smith

Flour power

One loyal Breadsmith client, Tara de Linde, shares her experience of Sam’s popular pop-up bakery...

I hesitate to write this because a secret as delicious as this one is best kept to oneself for purely selfish reasons! But in the spirit of supporting our local community I am happy to let you in on it…

Hidden halfway down Chapel Place, at the end of the high street in Tunbridge Wells is a small boutique shop called The Silver Sheep which sells all manner of artisan goods – from jewellery to knitwear and paintings and ceramics. It caught my attention last summer when I discovered a few loaves of freshly-made sourdough bread lying on a rickety table outside the shop window. As I approached that warm, inviting smell of home baking wafted over me.

The Silver Sheep is neither a café nor a bakery so, curious, I stepped inside to find out more. It turns out that the son of the owner, Sam Smith, is a baker and provides the shop with freshly baked sourdough bread from Wednesday to Saturday.

Overnight I became a regular because his sourdough loaves, soft yet crusty on the outside, are the best I’ve tasted for a long time.

I also discovered that Sam also supplies his delicious bread to The Groombridge Farm Shop, The St John's Cheese shop, Beacon restaurant and Corkk and also home delivers too. To find out more check out his Instagram account or visit The Silver Sheep on Wednesdays to Saturdays

There is a place like home...

At La Spiga, we take pride in crafting fresh, in-house pasta and pizzas using only the finest, freshest ingredients. Our recipes are rooted in Italian tradition, ensuring that each dish captures the true essence of Italy. From our hand-made pasta to our perfectly baked pizzas, every item on our menu is prepared with love and care, just as we would for our own family.

www.laspigarestaurant.com 01892327461 laspigarestaurant@gmail.com 3B Monson Road, Tunbridge Wells, TN1 1LS

“It’s going to be a very exciting summer”

Bibi Roy, Events & Marketing manger at Essence, Atul Kochhar’s fantastic Pan-Indian cuisine restaurant located on The Pantiles, brings us up to speed on what they’ve been up to over the past few weeks – and news of an exciting collaboration happening on June 28

The month of May brings excitement - and trepidationat Essence.

Live At The Pantiles, kicked off on May 15 with the Swinging Little Big Band and we all find ourselves thinking, whether the sun will grace us with its presence for these marvellous evenings, where people travel from far and wide to dine alfresco and listen to sounds from all musical genres.

Essence has a new Live At The Pantiles menu which has been curated by Chef Kuldeep. Diners can expect lots of exciting additions of Nalli Lamb Salli Boti, a divine lamb shank cooked in a brown onion sauce and apricots, garnished with straw potatoes, which is a real Parsi delicacy.

“

On June 28, Essence is sponsoring, Live At The Pantiles presents Bollywood. Think Bollywood Dancers, Bollywood film bangers, a live DJ and dhol drummers

Don't worry though as all of your favourites including Atul's signature Chicken Tikka Pie and our Makali Fry, (crispy fried squid with lime and chilli dressing), are still there with our everpopular Essence Kebab Platter. Check out all of our new spring dishes online, we are so excited for you to try them.

Over the weekend of May 10 and 11 May we were very busy bees as we had the pleasure of supporting not only the World of Flavours Food Festival here on The Pantiles, with lamb kati rolls, chicken biryani and vegetable samosa chaat on the cobbles, but we also had Chef Atul in the house for the Tunbridge Wells Literary Festival. He was tasked with cooking a sold-out three course lunch from his book, "30 Minute Curries", helping readers to create simple, beautiful dishes at home. News Flash! On June 28, Essence is sponsoring Live At The Pantiles presents Bollywood. Think Bollywood Dancers, Bollywood film bangers, a live DJ and dhol drummers. It’s a first for us and hopefully will be the start of some memorable events paired with our fabulous PanIndian cuisine.

For all of our upcoming events, keep an eye on our website under ‘What's On’ and socials. It's going to be one exciting summer!

essencerestaurants.co.uk

Photography: Key & Quill

A true taste of Vietnam comes to Tunbridge Wells

Popular street food restaurant chain Pho arrives in town

May 9 saw the official opening of Pho at 32 Mount Pleasant.

Founded by husbandand-wife team Stephen and Juliette Wall, Pho has become popular for its menu of aromatic, nutritious and delicious rice noodle soups and variety of Vietnamese street food.

Less maintenance means

496

Located in the former Bocca Social venue, Pho’s new restaurant offers an extensive menu featuring street food classics like fresh summer rolls, savoury and spicy curries and wok-fried noodles, alongside a variety of pho noodle soups – like classic beef brisket noodle soup in 12-hour bone broth, deliciously healthy ‘supergreen’ soup or a hot and spicy

Move into a Churchill apartment and experience the freedom to enjoy the beautiful landscaped gardens and communal areas with no more worries about maintenance. Let someone else take care of chores like mowing the lawn so you can focus on the things that truly matter.

Open Tues - Fri, 10am - 5pm and Sat, 10am - 4.30pm No appointment needed - just pop in!

prawn noodle soup.

As the national dish of Vietnam, pho is known for its perfect balance of twelvehour broths, lean meats and fresh herbs and spices that make it the perfect day-after saviour, cosy comfort food and wholesome pick me up.

Pho’s menu is also great for those who can’t eat gluten (majority of it is certified GF by Coeliac UK), dairy, or meat. Everything is made fresh in-house every day.

The opening saw the restaurant hosting a ‘Free Pho Day’ - a first come, first served, giveaway of its signature food while stocks lasted.

Lunch Offer at Zorba Meze Grill Tunbridge Wells

Choose your favourite meze:

• Tender chicken shish

• Grilled Lamb Kofta

• Fresh Halloumi Sticks

• Vegetable Falafel Pair

Dont

*Limited time offer - see you soon

Why choose Zorba ?

Breakfast Bliss at Zorba Meze Grill**

Raise a glass to toast a classic…

Chardonnay has triumphantly reclaimed its crown after losing popularity in the late 1980s, says our Drinks Editor James Viner. Here he celebrates the iconic white grape of Burgundy ahead of International Chardonnay Day on May 22

Chardonnay is the world’s second most planted white grape, covering over 210,000 hectares (OIV, 2020). From crisp and steely to rich and creamy, its boundless versatility shines across nearly every wine region – a winemaker’s dream and a wine lover’s delight. So it’s only right that it has a designated day to celebrate it.

To mark the occasion on May 22, I’ve handpicked six exceptional bottles from four countries — including a local standout from Kent’s Simpsons’ Wine Estate, famed for its lime-rich chalk soils.

Each one captures the signature elegance, versatility, and global allure of this naturally vigorous, easy-to-grow, early-budding, essentially non-aromatic French superstar.

Not a fan of Sauvignon Blanc’s prickly higher acidity? Then Chardonnay might just be your new best friend. Chacun à son goût! Here’s what to try next:

Chardonnay is the UK’s most planted grape variety, covering around 1331ha - 32% of the total vineyard area

1. 2021 The Society's Exhibition Santa Barbara County Chardonnay, Fess Parker, California, USA (£17, price held, The Wine Society, 14%)

A luminous California bargain for Chardonnay lovers with well-judged moderate oak influence for present-day, not future, drinking. Impressive from first to last sip, this is a scrumptious delight, and a whizz with everything from mac and cheese, roast chicken and brie to chicken or fish in creamy or butter-based sauces. As good as California Chardonnay gets between £15 and £20.

2. 2023 M&S Viré-Clessé Florent Rouve, Burgundy, France (£18, M&S, 13.5%)

White burgundy is Chardonnay par excellence. Hit the heady Viré-Clessé heights of the Mâconnais district of southern Burgundy with this polished, ripe-fruited 2023 from Domaine Florent Rouve. With a light dusting of oak, it is a fabulously delicious, hazelnut-spiced and apple-orchard-fruited, food-friendly Chardonnay from 25-year-old vines

rooted in limestone-rich soils. Serious bang for your Burgundy buck, offering a rounder texture, lower acidity, more body and a softer profile than classic Chablis (see below).

3. 2023 Simpsons Gravel Castle Chardonnay, Kent (£18-£20, Simpsons Wine, Corkk & Noble Green Wines, 12.5%)

Chardonnay is the UK’s most planted grape variety, covering around 1331ha (32% of the total vineyard area). Kent’s Simpsons’ Wine Estate is situated at Barham in the Elham Valley in the North Downs. Produced by a talented winemaking team led by Den’e Van Wyk and Adrian Mohor, this unoaked, lipsmacking gem from a bumper harvest is propelled by sapid, briny acidity and gets my vote. Think green fruit, citrus, quince, orange blossom and crushed stones. Classy, stylish, and distinctly Chablis-like, with flinty mineral notes on the protracted finish. Bravo.

4. 2020 Pegasus Bay Chardonnay, Waipara Valley, North Canterbury, New Zealand (£25, Tesco, 14%)

Splash out on a sophisticated French oak-aged (puncheons – larger barrels –were used), full-bodied Kiwi Chardonnay – in my opinion, the country’s best variety – from the central east coast of New Zealand’s South Island with vanilla pod, rock melon, roast chestnut, lemon curd, saline, spicy oak and struck match oomph. Multi-layered, long and persistent, it’s a beauty. Watch for Clubcard 25% discounts! This has some X-factor.

1 3 4 5 6

5. 2022 Chablis, Dessus La Carrière, Didier & Pascal Picq, Burgundy, France (£26.50, Berry Bros & Rudd, 12.5%)

From the revered estate run by brothers Didier and Pascal Picq based in Chichée, just 3km south of the town of Chablis, this is an electrifying, limpid textbook wine with a crisp telltale oyster shell, saline, subtle green apple and stony/gunflint (‘goût de pierre à fusil’) character. The grapes come from three plots planted on limestone, which, as the name indicates, sit above a quarry. Exemplary, hugely appetising unoaked Chablis – and a great buy compared with so many white burgundies. Oysters and fish with beurre blanc love this.

6. Le Mesnil Grand Cru Blanc de Blancs Brut NV Champagne, France (£40, Waitrose Cellar, 12.5%)

A blanc de blancs Champagne is made wholly from Chardonnay grapes bringing drive, finesse, creaminess and longevity. This is an impeccably balanced, rewarding, classic apéritif: pure, dry, gently biscuity, mouth-watering and exceedingly appetising, it fills the mouth with bright acidity keeping everything on a tight leash. Bullseye full-flavoured bubbly from a highcalibre cooperative based in the greatest Grand Cru Chardonnay village. Sushi, tandoori chicken or quail’s eggs, anyone? Classy stuff. Push the boat out. On a budget? Lidl’s well-composed Chevalier de Fauvert Chardonnay (£4.85) offers easydrinking charm at a bargain price. Which bottle will you open first?

Follow James on Instagram @QuixoticWines

JAMES VINER

“We are very lucky to be on the doorstep of so many great wineries”

This

month Jo Ginn, who runs the Wine Garden of England collective, talks about two more of the Kent vineyards who are part of the organisation and why they are a must-visit

Kent is home to 45 commercial vineyards, open to visitors with cellar doors for the purchase of wine made either on the premises or at a local winery.

Our county is one of the leading wine regions in the UK, due to our climate and soil. We have more sunshine hours than any other county, and that’s really important for the ripening of grapes. The riper the fruit, the more sugar content, the better it ferments into award winning wine. The soil is a range of chalk similar to that in Champagne, and greensand and clay, which is full of nutrients. We are very lucky to be on the doorstep of so many great wineries. I urge you to visit now that summer is almost here.

Two of the closest wineries to Tunbridge

Wells are Squerryes and Yotes Court. Squerryes (pronounced as if saying squirrel, if that helps) is in Westerham, on the same site as Westerham Brewery. It has the full package: perfectly manicured vineyard, AA Rosette restaurant, a deli with local produce and a café next to a delightful babbling brook. Tours and tastings are run by knowledgeable and passionate hosts, and the wine is as elegant an English fizz as any you will find this side of the Channel. The vineyard is

“

Kent is one of the leading wine regions in the UK, due to our climate and soil. We have more sunshine hours than any other county, and that’s really important for the ripening of grapes

the highest in Kent, so the grapes take an extra two weeks to ripen, owing to the cooler temperatures. With a longer ripening period, the fruit develops layers of flavour and aroma that benefits the final wine. The cooler temperatures mean that Squerryes only produces sparkling wine. Still wine needs riper fruit which cannot be achieved here. Their beautiful sparkling wines are shown alongside still wines from neighbouring Kent vineyards in the deli.

The Squerryes estate spans 2,500 acres across the North Downs, and is owned by Henry Warde, eighth generation custodian, who lives at Squerryes Court with his young family. Squerryes Court was built by Patience Warde in the 17th Century, who was a regular at Court. The striking building has been used for a few film locations, the most recent of which was the last series of Bridgerton. The winery is a much more recent addition to the estate, and the ethos behind it is pure joy-the family motto is Licet Esse Beatis – which translates into English as ‘it is permitted to be joyful.’ squerryes.co.uk

Just across the motorway in West Peckham is Yotes Court Vineyard. This is part of the Yotes Court estate, whose gardens are designed by Tom StuartSmith and occasionally open to visitors.

The vineyard site has been declared the best in the UK by industry expert, Stephen Skelton. The soil, aspect and slopes are perfect for growing and ripening the very best fruit. The view from their terrace is breathtaking, and their tasting room is built to enjoy it in all weathers. The wines are a true expression of this wonderful estate, and you’ll mostly find still wines, full of fruit and complex aromas. The labelling across the collection is distinctive, telling the story of the owners’ first passion: horse racing.

Susannah and Richard Ricci own a large number of race horses, many of which win prestigious titles all over the world. The wines are dressed in labels reminiscent of the jockeys’ silks, and they all have rather playful names that take after their winning steeds. ’Live Love Laugh’ is a sparkling Pinot Gris, that literally does make me want to do all three of those things, so it is perfectly named, in my opinion. yotescourt.co.uk

You can meet both these vineyardsplus seven others - at the forthcoming Wine Garden of England Summer Celebration, at Chilham Castle on June 7. This is the fourth time we have run it, and it has gained huge popularity.

At the time of writing, we only have a few tickets left, but do have a look on winegardenofengland.co.uk and you may still be lucky!

The waiting game

Evictions are rising, and tenants are being told to stay until the bailiffs arrive, leaving landlords and renters stuck in

a

costly, uncertain process says Becky Moran of TN Lettings. Here she shares her advice

on

what you can do if you find yourself in this situation...

Waiting for the bailiffs’ has become the reality for many tenants and landlords today, with the emotional and financial toll of that situation growing on both sides.

A rising number of buy-to-let landlords are finding themselves forced to regain possession of their properties. Sometimes it’s because they’re selling up. Other times, it’s because of a change in their own circumstances. However, what’s changing rapidly is how difficult it is to get a property back - and how long it takes.

Some landlords turn to a letting agent to help manage the challenges, from chasing unpaid rent to navigating the legal process

Section 21 and why it's being used more

Section 21 of the Housing Act was originally designed to give landlords a legal route to regain possession of their property without having to prove fault. In theory, it’s a clean process but in practice, it’s becoming messier every month.

Landlords serve notice. However, tenants, especially those with no viable housing options, are often advised by councils, advice services, or charities to stay put until the very end. That end now increasingly means waiting until a court issues a possession order and, in many cases, until the bailiffs physically arrive to remove them.

Why? Because unless they’re evicted through the legal route, councils often won’t consider someone as officially

homeless. This means they are not eligible for emergency housing support.

No one wins in this situation

For tenants, the waiting game is filled with uncertainty. It's stressful not knowing where you’ll be living in a few weeks, or if you’ll even be eligible for housing. For many, the rental market has become unaffordable, or they’ve faced personal challenges that make securing a new tenancy almost impossible.

But landlords aren’t simply sitting comfortably either. While they wait for the legal process to drag out, they're often:

• Losing rent, especially if tenants stop paying once notice is served

• Paying legal fees, including court costs and enforcement

• Covering mortgage payments without income from the property

• Handling property damage risks, with no control over the property’s upkeep

• Facing delays to their plans, including selling or moving back in

It’s no wonder more landlords are stepping away from the sector altogether. However, this only exacerbates the housing crisis, reducing the number of homes available for rent.

Some landlords turn to a letting agent

to help manage the challenges, from chasing unpaid rent to navigating the legal process. While it doesn’t remove the stress entirely, professional support can ease the burden and keep things more organised during difficult situations.

Is insurance the answer?

With the eviction process dragging on, insurance is becoming a key consideration for landlords. Some policies cover lost rent and legal costs, offering at least some protection against the worst-case scenarios. But insurance is never a guarantee, and not every policy covers long eviction timelines.

More importantly, it’s not a fix for the core issue: a rental system under strain, where both landlords and tenants feel like they’re trapped.

What needs to change in today’s property market

At the moment, there’s no clear answer. But one thing is certain: the growing trend of advising tenants to ‘wait for the bailiffs’ is unsustainable. It creates fear, financial pressure, and hostility in a system that already lacks trust.

Landlords need clearer, faster routes to regain possession when circumstances change. Tenants need real housing options, not vague advice and long waits. And both sides need better support, not just legal red tape.

We’re always on the look out for land and property with development potential, so if you think you may have suitable, then give us a call, without obligation and in confidence.

Many of our clients retain our services and, in the majority of cases, pay our fees, saving property owners signiﬁcant costs. For more information, contact Stephen Donnelly: 07739 514 350 I 01892 579 937 I steve@sjd-projects.com

sjd-projects.com

All in the detail

Deborah Richards of Maddisons Residential shares her advice on how to ensure your property stands out from the crowd as soon as potential buyers step inside...

In a property market that is currently experiencing a decade high level of available stock, attracting that all important buyer when they have an abundance of choice, is increasingly tricky. Last month I considered how to make a great first impression, and this month, I look how to make sure that great impression continues when they walk through the door. With a few strategic steps, you can make your home irresistible to potential buyers. Here’s how …

1. Create a Welcoming Entrance

To continue the strong first impression, make sure your entrance hall is inviting. Add a new doormat, a potted plant, remove coats and shoes, and ensure the area is well-lit.

2. Declutter and Depersonalise

Start by decluttering every room. Remove personal items like family photos, memorabilia, and any excess furniture. This helps potential buyers envision themselves living in the space, and can make it feel bigger. However, do not pare it back so far that it feels cold and clinical. Aim for a warm, inviting atmosphere that sells the lifestyle of your home and highlights its best features.

Staging and styling can significantly impact how quickly your home sells and at what price “

3. Deep Clean

A spotless home is a must. Deep clean every nook and cranny, from the floors to the ceilings. Pay special attention to high-traffic areas like the kitchen and bathrooms. Consider hiring professional cleaners to ensure everything sparkles.

4. Make Necessary Repairs

Fix any minor issues that could turn off buyers. This includes leaky taps,

squeaky doors, historic water damage, and cracked tiles. A well-maintained home signals to buyers that the property has been cared for on the bigger, more expensive areas.

5. Consider Your Colour Palette

The likes of Pinterest and Instagram means that we are constantly fed with changing tastes and styles, so I feel you can adopt one of two routes now: either soft, neutral colours like beige or white (not grey anymore I am afraid!) or, opt for the very ‘on trend’ colours, which are currently soft pinks, deep greens, teals, burgundy and mustards. You have to get them right though! Just head to the fabulous Farrow and Ball on the High Street and they will ensure you are heading in the right direction.

6. Enhance Lighting

Good lighting can make a huge difference. Ensure all light fixtures are working and replace any dim bulbs with brighter ones. Open curtains and blinds to let in natural light. Consider adding lamps to darker areas to create a warm, inviting atmosphere.

7. Stage Your Home

Many know that I am a huge fan of staging and styling for sale. Staging can significantly impact how quickly your home sells and at what price. Arrange furniture to maximise space and create a flow that highlights the home’s layout. Add fresh flowers, stylish decor, and cosy touches like throw pillows and blankets to make the space feel welcoming. We often work with the fabulous Caroline Pickering of Style My Home, who can give professional help if needed and make any space look absolutely wonderful.

8. Focus on Key Areas

Kitchens and bathrooms are major selling points. Ensure these areas are spotless and updated. Simple upgrades like new cabinet hardware, a fresh coat of paint, a new worktop or modern fixtures can make a big difference without breaking the bank.

9. Add Final Touches

Light scented candles to create a pleasant aroma (I think St Eval candles pack the biggest punch – head to Le Petit Jardin on Chaple Place for a full sample). Add plants, cushions and throws. These small details can make your home feel more inviting and memorable.

By following these steps, you’ll create a warm, welcoming environment that appeals to a wide range of buyers, and in this market, that’s essential.

www.maddisonsresidential.co.uk

Presence & Co. reveals how its new electrical division is providing specialist services, commercial fit-outs, and large-scale refurbishments...

Whether it’s a first fix or a final connection, Presence & Co.’s electrical team delivers with speed, accuracy, and minimal disruption. No outsourcing. No hold-ups. Just a tight-knit, accredited team ready to get the job done - from groundwork to handover.

Powering up your property “

Whether it’s a first fix or a final connection, our electrical team delivers with speed, accuracy, and minimal disruption

With certifications including NAPIT, AM2, IPAF and City & Guilds, the team is fully qualified to handle complex electrical installs, infrastructure planning, EV charging points, consumer units, lighting schemes, rewires and ongoing compliance (EICRs and safety checks).

“We understand how important time and coordination is on a build. We work to spec, adapt quickly on site, and make sure our part of the job is never the thing slowing progress down,” explains Aaron Hine, an electrician at Presence & Co.

Development Spotlight: Little Mount Sion

Presence & Co. led all electrical works

on this new-build residential project, delivering from the ground up and working closely with other trades onsite and ensuring smooth coordination throughout every stage.

Meet The Team Behind the Wires

• Aaron Hine – Fully qualified and widely respected for his precision, problemsolving and impressive knowledge

• Monty McDonald – Second-year apprentice with serious momentum. A sharp eye and great skill

• Jaden Ashmore – Qualified electrician with hands-on experience across a wide range of developments

Presence & Co. is actively taking on new electrical contracting work, particularly for developers and contractors looking for end-to-end support and reliable delivery, all in-house.

So if you are interested in talking to them visit www.presence.uk

Rethinking revision as a life skill

Benenden School Headmistress Rachel Bailey explains that techniques for revision have benefits that reach far beyond exams...

As exam season approaches, revision inevitably becomes a central focus for students and their families. Yet at Benenden, we believe revision should be seen not simply as a means to achieve good grades, but as an opportunity to develop the lifelong skill of learning how to learn. Effective revision is not about finding shortcuts or miracle techniques. It is about building habits that embed knowledge, strengthen recall and foster deep understanding. Research shows that students who actively retrieve information – rather than passively rereading it – perform significantly better in assessments. But for many students, cultivating these techniques takes time and guidance.

The most effective revision is structured and consistent. It begins with spaced repetition – revisiting material over time, rather than cramming it all in the night before. This method strengthens long-term memory and helps reduce exam stress. Equally important is a clear process: starting with concise notes, moving to active learning, and finally practising through self-testing.

Good notes are not exhaustive. They are summaries – roughly 10 to 20 per cent of the original content – that highlight the core ideas. Students can use various formats, from bullet points to diagrams or mind maps, depending on what works for them. However, possessing notes is not enough. Learning happens through engagement. Techniques such as flashcards, mnemonics, and a method known as “blurting” – writing down

Revision, ultimately, is about more than exams. It is about developing discipline, reflection and resilience

everything one remembers about a topic before reviewing it, and repeating until the information can be retrieved with confidence – can significantly improve recall and identify knowledge gaps.

Crucially, students must also practise applying their knowledge. Exams require more than memory; they demand strategy and technique. Working through past questions, creating their own, or even discussing topics with peers can help develop the skills needed for success under timed conditions.

In recent years, artificial intelligence has emerged as a potentially powerful revision companion. When used thoughtfully, AI tools can support students in building effective habits. For example, AI can help create personalised revision timetables, summarise long notes, test knowledge with customised quizzes, or review essay plans for clarity and coherence. However, students must remain discerning—AI is not infallible and should be used alongside, not instead of, traditional learning methods.

Equally important during revision is wellbeing. At Benenden, we remind students that healthy habits – adequate sleep, breaks, physical activity, and keeping perspective – are not luxuries, but essentials. No amount of revision is effective if a student is burnt out.

Revision, ultimately, is about more than exams. It is about developing discipline, reflection and resilience - skills that will serve students far beyond school. Our Complete Education ensures that as students strive for academic excellence, they also learn to take care of their mental and physical health.

As educators and parents, our role is to support students in preparing not just for exams, but for life. When revision is structured, thoughtful and balanced, it becomes more than a tool for success – a foundation for lifelong learning.

Artistic approach

In their regular column for Tunbridge Wells Business Magazine Fairfax Art Gallery invites readers to see the world from the ‘Perspective of the Angels’ courtesy of Frances Featherstone’s Solo Exhibition which is on from May 17 to 31

The Fairfax Gallery is delighted to present the first solo exhibition by acclaimed Sussex artist Frances Featherstone, showcasing her captivating series From the Perspective of the Angels.

Frances Featherstone’s paintings are more than just visual treats; they are intricate stories captured on canvas.

Rooted in a deep love of narrative and inspired by the poetic philosophy of Gaston Bachelard, Frances explores the emotional resonance between people and the spaces they inhabit. Her figures –often lost in thought or absorbed in books – become both part of their environment and the force that brings it to life.

Using aerial perspectives, Frances invites viewers to see familiar scenes in unfamiliar ways. By flattening and patterning the spaces from above, she challenges traditional perceptions, evoking a sensation of floating, observing life from a serene, almost divine vantage point. The results are mesmerizing: domestic interiors become intricate maps of emotion and memory, turning the everyday into something profoundly beautiful.

Reflecting on her work, Frances says: "In my paintings I seek to capture that feeling

“In an age of fast-paced digital skimming, I want my paintings to hold the gaze, to entice curiosity, and to inspire viewers

of making time for oneself — the sense of being lost in a moment. Whether it feels like boredom or meditation depends entirely on the viewer’s mood. Both offer us the rare gift of internal reflection, something as essential as food and water.”

She hopes that viewers will slow down, allowing their eyes to wander across the canvas, uncovering rich details and hidden narratives.

"In an age of fast-paced digital skimming, I want my paintings to hold the gaze, to entice curiosity, and to inspire viewers to see 'sub specie aeternitatis' — from the perspective of the heavens, as Spinoza wrote," Frances explains.

"Each viewer brings their own memories, hopes, and dreams into the story unfolding before them."

About Frances Featherstone

A proud Sussex resident, Frances has established herself as one of the most exciting talents on the contemporary art scene. After achieving a First-Class Honours degree in Fine Art, she honed her visual storytelling skills as a Senior Designer at the BBC. Her mastery of oils and her eye for composition have earned her numerous accolades, including two paintings shortlisted for the prestigious Royal Academy Summer Exhibition this year.

Her achievements also include a Certificate of Commendation from the Royal Institute of Oil Painters (2024), a three-week residency in Provence through Wells Art Contemporary, and 2nd Prize at the Royal Birmingham Society of Art Portrait Prize (2024).

Frances has twice won Sky Arts’ Portrait of the Week, portraying luminaries such as Bernardine Evaristo and Dannii Minogue. Her work has been featured extensively in Marie Claire, Flow Magazine, Artists and Illustrators, and Photographize Annual.

Exhibition Details:

From the Perspective of the Angels runs from 17th to 31st May at the Fairfax Gallery, 23 The Pantiles, Tunbridge Wells.

For more information, visit fairfaxgallery.com or call 01892 525525. This is a rare opportunity to experience Frances Featherstone’s luminous world, where the everyday becomes extraordinary, and where every viewer is invited to see, dream, and reflect — just as the angels might.

“How businesses can thrive under our big skies”

Caracol Glamping, which is located in the stunning Groombridge countryside near Tunbridge Wells, recently opened its gates for an Open Day, in partnership with Country Space.

The event showcased the site’s versatility for corporate events, team away days, and wellbeing retreats, while highlighting the power of local collaboration.

“Since it was first established, Caracol has worked closely with nearby businesses - from food and entertainment to wellness and outdoor activities

Country Space is an events company run by Samantha Gourd which offers ‘something unique and magical’ for those looking to source a perfect ‘country space’ to host everything from weddings to events. Claire and Samantha will now be collaborating on various projects.

“Visitors to our recent Open Day enjoyed an afternoon of inspiring experiences, including live music, sound bathing, reiki, laughter workshops, delicious catering from Le Coq au Van, and entertainment from local magician Adam Smith,” explains Caracol’s founder Claire Passos, who runs the business with her husband Adrian.

“Every element was designed to show

Caracol Glamping recently celebrated an exciting new business collaboration. Here its founder Claire Passos tells Tunbridge Wells Business Magazine about this new venture...

how Caracol Glamping, with the support of talented local suppliers, can create truly memorable outdoor experiences.”

Collaboration is at the heart of Caracol’s ethos. Since it was first established in 2020 it has always worked closely with nearby businesses from food and entertainment to wellness and outdoor activities.

“Caracol is building a community that not only enhances each other's offerings but also helps support the local economy,” continues Claire.

“As more businesses seek meaningful ways to bring their teams together, outdoor spaces like Caracol offer a refreshing alternative to traditional venues a chance to connect, reflect, and recharge in nature.

“Our recent Open Day was a celebration of creativity, community spirit, and the growing opportunities for local businesses to thrive together under big skies.”

Images by johnknightphotography.co.uk

Set in beautiful countryside, Caracol offers businesses a refreshing, naturebased alternative for team connection, growth, and celebration.

Most recently the site hosted a special breakfast for the Environmental Business Network.

“The event brought businesses together who are passionate about embedding sustainability into the heart of what they do,” says Claire.

“It was a brilliant turnout, with engaging conversations, fresh ideas, shared commitment to greener practices across all sectors. We’re proud to support and host a community that wants to make a difference.”

Find out more information here: caracolglamping.co.uk

My Tunbridge Wells, Your Tunbridge Wells

Clare Lush-Mansell from My Tunbridge Wells is your expert guide to all the fantastic events happening from now until midJune in and around Tunbridge Wells...

Take time out

You can now climb the Clocktower for free at Trinity Theatre. Open Tuesdays and Saturdays, it is your opportunity to discover the rich history of Trinity and Tunbridge Wells as you ascend the tower, with exhibitions on every level and panoramic views at the top. Booking is essential and donations are welcome. Surely this is the best view of our terrific town? www.trinitytheatre.net

Music to our ears

Live at The Pantiles kicks off on May 15 with weekly live music happening every Thursday evening through the summer. Expect a vibrant alfresco vibe with fantastic acts in the heart of Tunbridge Wells. Tickets are £7.50 online or £10 on the door. See www.thepantiles.com

It’s good to talk

The Power of Us at Club Quantum takes place on May 22. Enjoy an uplifting night of music, storytelling and community hosted by Natalie Farrell, with local

entrepreneurs and performers sharing their journeys. Tickets £45 incl. welcome drink –

www.nataliefarrell.co/the-power-of-us.

Eat, drink and make merry

The Tonbridge Food and Drink Festival returns on May 24 & 25 with global street food, artisan produce and cookery demos taking place across the beautiful Tonbridge Castle lawns. Over 15,000 people are expected to attend and entry is free. This is always a great day out for foodies and families. Enjoy a walk by the river too and check out the huge playground at Racecourse Sportsground. www.tonbridgecastle.org

Adventure calls

Wallace & Gromit’s Forest Walkies at Bedgebury is a fun, interactive trail for dogs and their humans, with clues, games and doggy challenges to sniff out. Activity packs are £5 from the visitor centre – open now and running throughout summer.

www.forestryengland.uk/bedgebury

A real page turner

David Walliams Book Signing is on May 24 at Waterstones, Tunbridge Wells. Tickets cost £10 and include a copy of The World’s Worst Superheroes and the chance to meet David in costume. A must for young readers and fans! See you there?

www.waterstones.com

The stage is set

Annie The Musical at Assembly Hall runs from May 28-31, with matinees and evening shows including a BSL signed performance on May 29. Performed by TWODS, this promises to be a heartwarming, feel-good show for the whole family, with toe-tapping songs and a big Broadway spirit. www.assemblyhalltheatre.co.uk

Hear me roar

The Great Big Dinosaur Show at Hever Castle – stomps into the Two Sisters’ Theatre on 27 May, offering a 50-minute mix of songs, facts and fun for ages 4–11. Bring a sock for the sauropod stampede! Perfect for young dino fans.

www.heverfestival.co.uk

Simply child’s play

A Squash and a Squeeze is on at Trinity Theatre from May 30 to June 1. This is a joyful stage adaptation of the Julia Donaldson classic for ages 3–8, with

Photograph:

Mollie Manning

puppets, songs and a great family ticket offer. Don’t miss this charming half-term treat at this fabulous local theatre. www.trinitytheatre.net

Testing the waters

Take to the water this spring with a guided cruise along the Medway or hire a rowing boat or pedalo in Dunorlan Park. Both offer a relaxing way to soak up the scenery and spot wildlife. Further afield, Kentish Lady River Cruises in Maidstone offers everything from one-hour round trips to three-hour lunch cruises and even tours of Allington Castle – perfect for a leisurely day out on the River Medway.

“Take to the water this spring with a guided cruise along the Medway or hire a rowing boat or pedalo in Dunorlan Park. Both offer a relaxing way to soak up the scenery and spot wildlife

Paws for thought

Paws in the Park at Tonbridge Castle takes place on June 7. This is a lively dog show with two arenas, 20 fun classes, agility displays, scent training and stalls to explore. Classes include Best Pup, Best Veteran and more. www.tonbridgecastle.org

Full steam ahead

The Kent Cheese Train with Spa Valley Railway departs on May 31 and also June 7 and 28 (plus dates in July and August). Enjoy four delicious local cheeses,

Just Women

June

19 at Quantum 6pm-8.30 pm

Lyn Parent, founder of the Just Women charity, is hosting her first event at Quantum on The Pantiles on June 19. It promises to be an inspiring evening and will feature a series of ten-minute talks by a host of high-profile female speakers including a doctor, a divorce lawyer, a property expert, a local business entrepreneur - and also one given by Lyn herself. There will also be a Q&A TED Talk.

The evening’s musical entertainment will be soundtracked by a former Ronnie Scott’s musician and there will be

complementary Pimm’s or a sparkling alcohol-free elderflower cocktail and a seasonal cheese board on arrival.

“This will be a sacred space for women only,” explains Lyn. “Guests will have the opportunity to listen but also to be heard. Each speaker will be present for an hour after their talk in the reception of Quantum in order to give women the opportunity to connect further and access free information.”

Lyn set up the Just Women charity for women living with HIV and for those women who are suffering domestic abuse.

crackers, chutney and a drink on board a scenic steam ride from Tunbridge Wells West to Eridge. Tickets £35pp and valid for all-day travel – book at www.spavalleyrailway.co.uk

Market value

Tunbridge Wells Yard Sale returns on June 14. This is a community-wide treasure hunt with locals selling pre-loved goodies from their doorsteps. Check the interactive map, plan your route and get browsing! Info and sign-up at tunbridgewellsyardsale.com.

Because he’s worth it

Father’s Day Face Painting & Crafts at Penshurst Place takes place on June 15. So why not take this opportunity to treat dad to a day in the gorgeous gardens and enjoy creative fun in The Old Coach House from 11.30am to 3.30pm? My kids adore the adventure playground and woodland trail too. All included with admission –details at www.penshurstplace.com.

Fun for all the family

Illyria’s brilliant outdoor production of The Wind in the Willows brings the muchloved tale of Toad, Mole, Rat and Badger to life. Happening at Hever Castle’s festival theatre this is the perfect family afternoon out in a stunning setting. Suitable for ages 5+ – book at www.heverfestival.co.uk.

“I am hoping that these events will grow and take place across the UK as well as my home country of New Zealand.”

There will be a free goody bag on arrival for guests and a donation on entrance is welcome. Registration is essential for this event so to ensure you are in with a chance of gaining one of the free 90 tickets available email Lyn at lynparent26@gmail.com or text her on 07950 175270.

“This will be a sacred space for women only and give them the opportunity to listen but also to be heard”

“Demelza

is a blessing for us both”

Continuing our spotlight on the Demelza charity in support of its Trail with a Tail event later this summer, this month we focus on the incredible respite care it offers both children and their parents by talking to Sharon who is mum to 17-year-old Fenton...

Throughout this year, Tunbridge Wells Business Magazine is delighted to be the media partner of Demelza for their Trail with a Tail event this summer. The charity delivers extraordinary care to extraordinary children who are facing serious or life-limiting conditions in the Tunbridge Wells area as well as the rest of Kent, South East London and East Sussex.

Each month we’ll be bringing you news, information and history about the charity, focusing on a different aspect of their work in each edition.

This month, we’re featuring Fenton, 17, and his mum Sharon, who are supported by Demelza.

“

“The second we pulled up at Demelza, those worries melted away,” she said.

without Demelza.”

I’m never worried about handing Fenton’s clinical care over to Demelza – they are so attentive and I just know he will be

“The nurses came out to greet us from the car, and they knew Fenton by name and spoke directly to him – not at him. It was like a lead coat had been lifted off my shoulders and I could breathe for the first time in years.”

looked after

Fenton is quadriplegic and has cerebral palsy, which means he can’t move his body independently from the neck down. He can’t eat, feed or bathe himself. He also has severe epilepsy which cannot be controlled and is severely sight impaired. He has had these conditions since birth.

Sharon recalls that she was terrified when they had their first respite stay at Demelza, worrying it was going to be the wrong thing, or too much like a hospital.

What Demelza does:

• Demelza has two residential hospices in Kent and South East London, and a community hospice in East Sussex. Its community care teams provide services in the family home and Demelza’s nursing team also has a presence on the paediatric ward at Tunbridge Wells Hospital in Pembury. The charity works with families of children with complex needs, identifying those who would benefit from a referral to Demelza.

Sharon explains that Fenton’s care is a full-time job, which can be exhausting but that for them, it’s their normal. Their house is filled with medical equipment and everything revolves around Fenton, meaning Sharon rarely gets a time to herself.

Even taking a shower has to be done quickly in case Fenton has a seizure.

Sharon said: “During one of our first respite stays, I had my first bath in nearly 16 years.

“It’s the first time I can remember feeling totally unhurried; I was in there for half an hour, then got straight into bed and read a book, then slept for 15 hours.

“It let me be me for a while – it sounds silly but I never would have done that

How Demelza supports:

• The charity offers support as unique as every family they work with; from symptom management, day care and short breaks, to practical and emotional support for families and siblings, creative therapies, memory making, end of life care and bereavement support. Families can also make use of fully accessible facilities across the hospice sites, including sensory rooms, soft play and a large hydro pool at Demelza’s Kent site.

Sharon says that despite Fenton’s severe disability, he’s got a huge personality; when he was little he was very cheeky and comical and now he’s your typical moody teenager and loves to give a bit of side-eye and cheek. She said Fenton gets so much socially out of Demelza, enjoying arts and crafts and using the hydro-pool, which is something that’s almost impossible for them in day-to-day life.

“I’m never worried about handing Fenton’s clinical care over [to Demelza] –they are so attentive and I just know he will be looked after,” Sharon said.

“Demelza is a blessing for both of us, a real lifeline – I don’t know where we’d be without them.”

The unique support that Demelza offers means families not only have the specialist medical care their child needs, but also helps them make memories to last a lifetime.

You can help Demelza support families like Fenton’s by donating here: www.demelza.org.uk/supportus

Trail

• This summer, Demelza’s Trail with a Tale will see beautifully illustrated large sculptures and smaller animal sculptures dotted all around Tunbridge Wells to form a unique, family-friendly outdoor trail for all ages to enjoy.

For more information visit: www.demelza.org.uk

Demelza’s

with a Tail:

Circle of support

In their monthly column the team at Taylor Made Dreams tell Tunbridge Wells Business Magazine all about the charity’s new funding service and reveal how vital their corporate supporters are...

In response to the needs we have witnessed, in February of this year, we launched a brand-new service, the Funeral Fund, which will now run alongside our already established Medical Travel Fund.

Over our 11 years of serving families in Kent, Sussex, Surrey, and more recently Essex, we have strived to adapt our services for the families we support. This is incredibly important, as it ensures that families benefit the most from what we offer: listening to the difficulties they are going through and making sure that we are there to support them through it all.

Once a family begins their journey with Taylor Made Dreams (TMD), there is no end date on that support. We will always continue to support a TMD family, and the services we have added over the years are a testament to that.

The Funeral Fund and the Medical Travel Fund aim to assist with costs and alleviate some of the stress of an incredibly difficult time in families’ lives. Funeral costs are expensive, and the last thing we would want families to be worrying about is what they can and cannot afford for their child. The Funeral Fund supports families with £1,000 towards costs, so that choices can be made without worrying about finances. Since starting in February, the fund has already assisted three TMD families. The ability to increase support for

“

The ability to increase support for existing and new TMD families, is in large part due to our corporate support platform, The Titanium Circle. Through these local businesses, we are able to expand the number of families we support

existing and new TMD families, is in large part due to our corporate support platform, The Titanium Circle. Through these local businesses, we are able to expand the number of families we support and add further services such as the Funeral Fund.

Recently we held our annual Titanium Circle networking evening, to update our members on how their donations have helped, as well as allowing them the opportunity to meet other like-minded businesses that are in the Titanium Circle.

Dave Richardson, Taylor-Made Dreams’ Corporate Fundraiser comments: “TMD are so grateful to receive the level of corporate support that it does. Often referred to as ‘the backbone of our monthly income’, we were delighted to be able to host a corporate evening - not only to thank the local businesses that support

us in making dreams come true -but to inform them about the meaningful impact their monthly donations have which we know offers them further value to their amazing support.

“The Titanium Circle is a truly unique corporate support platform that we are always looking to grow, to enable us to help more families in such difficult circumstances.”

If your business would like to support the community through Taylor-Made Dreams, please do get in touch with Dave at: dave@taylormadedreams.org.uk. He will be more than happy to answer any of your corporate support questions.

Taylor-Made Dreams would like to especially thank Mimi Photography for providing pro-bono support, The Bake Shed for their wonderful food and Liam Hopper for their generous support at The Quantum Piano Bar, Tunbridge Wells

Team effort

Maryna Cole officially launched her new Beyond The Face aesthetics clinic at Quantum on The Pantiles last month.

The expert skincare therapist treated guests, who’d come from far and wide, to drinks and delicious canapes before she gave an inspiring talk about the reasons behind the rebrand of her business. She also revealed that she has opened a brand new clinic on Vale Road, right opposite Tunbridge Wells train station.

“This launch marked the beginning of an exciting journey ,” Maryna told Tunbridge Wells Business Magazine. “We are beyond excited about the future and thrilled to continue serving local residents with elevated experiences in the field of regenerative medicine.”

Also present on the night was the internationally renowned Maxillofacial and Cosmetic Surgeon Mr Darryl Coombes (Pictured above) who has referred patients to Maryna for many years now.

He commented: “It was a pleasure to welcome the guests to Maryna’s launch party for her new Beyond the Face clinic. As a Consultant, whose patients across the South East have already benefited from Maryna’s expertise, I’m certain bringing modern aesthetic treatments to Tunbridge Wells will be a great success for Maryna’s business.”

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Speak to us to find out how our ideas can help make your ideas a reality. We help turn your spark into reality.

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