TWBM Oct 25

TUNBRIDGE WELLS

BUSINESS OCTOBER 2025

MAGAZINE

Standing strong How the Taylor-Made Dreams charity provides support and precious moments for children with life-limiting conditions and their families

DRIVEN BY INNOVATION

FINANCIAL FOCUS

SHAPING THE FUTURE

A FESTIVE FEAST

We profile some of our Business Awards entrants

All the best money advice from our team of experts

Discover how our local retail landscape is developing

The best restaurants reveal their Christmas menus

FINANCE • LEGAL • HR • TECHNOLOGY • CREATIVE • LEISURE

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

TUNBRIDGE WELLS

BUSINESS

Welcome

OCTOBER 2025

MAGAZINE

Standing strong How the Taylor-Made Dreams charity provides support and precious moments for children with life-limiting conditions and their families

DRIVEN BY INNOVATION

FINANCIAL FOCUS

SHAPING THE FUTURE

A FESTIVE FEAST

We profile some of our Business Awards entrants

All the best money advice from our team of experts

Discover how our local retail landscape is developing

The best restaurants reveal their Christmas menus

FINANCE • LEGAL • HR • TECHNOLOGY • CREATIVE • LEISURE

EDITOR Eileen Leahy DESIGN MANAGER Jason Stubbs ADVERTISING DIRECTOR Robin Singer DISTRIBUTION MANAGER George Percy EDITORIAL DIRECTOR Richard Moore CHIEF EXECUTIVE OFFICER Nick Moore

T

his month we have a very special cover story which is all about the incredible work Taylor-Made Dreams carry out. Founded by Suzi Mitchell in 2014 after her son Taylor sadly died of a life-limiting illness aged just 15, the charity has since gone on to help hundreds of other seriously ill children fulfil their dream ‘bucket list’ wishes and to also have some extremely precious moments with their families. The charity serves the whole of Kent, Sussex, Surrey and Essex and has the support of so many – from celebrities such as its Patron the comedian John Bishop to plenty of local residents and so many of our wonderful businesses. We spoke to the Le Brunn-Healey family who experienced the incredible support and care given by Taylor-Made Dreams when their daughter, aged just five at the time, was diagnosed with a rare brain tumour. We would like to thank the family for sharing their story with us. Turn to page 30 to read the feature in full.

There’s just a few weeks left to enter our first ever Tunbridge Wells Business Magazine Awards (closing date is November 1st) and entering couldn’t be simpler. Just head to our website (www.twbusinessmagazine. com) to download a form. In the meantime, you can read about some of the diverse businesses who have already submitted the reasons why they believe they stand a good chance of winning – head to pages 26-29 to find out more.

Elsewhere we showcase a few of the delicious seasonal menus that some of our favourite restaurants have created for Christmas 2025. From Asian inspired sharing plates to traditional turkey with all the trimmings there is something for every palate and pocket.

Talking of the festive season we also meet Tom Swift of Wicked Productions who reflects on a decade of putting on panto at the EM Forster Theatre in Tonbridge. In an age dominated by screens and scrolling, it’s so refreshing to know that a feel good time at the theatre for all the family is still a thing for so many…

Add into this month’s mix an interview with the founders of luxury holiday lettings company Bloom Stays, tips courtesy of Home Edited on how to move home stress-free, the lowdown on the best reds to savour on a chilly autumnal evening and pictures of all the best social gatherings and you have a great read for the month ahead – enjoy!

Find us at: www.twbusinessmagazine.com @twbusiness_magazine @TWBizMag

Tunbridge Wells Business Magazine is published by JJL Media & Marketing Ltd, Head Office, High Street, Cross in Hand, East Sussex, TN21 0SR. Registration no: 15546231 For enquiries please email hello@twbusinessmagazine.com or call 01892 574474 www.twbusinessmagazine.com

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© Copyright 2024. Tunbridge Wells Business Magazine and JJL Media & Marketing Ltd are fully protected by copyright; no part of this magazine may be reproduced or reprinted without the complete and expressed permission of the publisher. The greatest care has been taken to ensure accuracy, however there can be no liability accepted by the publisher for errors and omissions. We can under no circumstance be held responsible for any materials, matter or photographical copy submitted for publication or not within the website or magazine. We cannot be held responsible or liable for any breaches of copyright from adverts, materials or photography or any other such material supplied by a third party. The views and opinions expressed within our publications are not necessarily those of the publisher or Tunbridge Wells Business Magazine or any featured parties.

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

OCT 2025

Contents

06

Business News: What’s happening in our commercial community

12

County News: The latest round-up of general news from Kent

14

Social Scene: The low-down on all the best recent networking events

26

Recognising Excellence: Businesses tell us why they’re entering our awards

30 64 64

A Cut Above: The P2 Collective invite us into their new premises

68

Panto Power: Tom Swift of Wicked Productions celebrates 10 years at EM Forster Theatre

70

Festive Feasting: Our favourite chefs talk us through their special seasonal menus

90

14 30 Support Network: Discover the incredible work done by Taylor-Made Dreams charity

88

Beautifully Bespoke: Neatsmith reveal why they are the new go-to for tailormade furniture

40 Legal News: Information on what’s happening in our legal landscape

90

Happy Holidays: We meet the founders of Bloom Stays and discover their USP

94

Let’s Go Outside: The best events to mark in your diary for this month

46

Money Matters: Tracey Taylor of Meno Money on achieving financial resilience

70

experts

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across the board...

Tunbridge Wells Business Magazine is proud to have so many of our talented entrepreneurs and inspiring CEOs writing for the title. Whether it’s advice on accounting or property, information on current legal issues or HR legislation you will find all the expert industry guidance you need within these pages. This month our experts include the following...

Dee Airey

Photographer & Visibility Strategist

Shaun Joubert

Sarah Raine

NFU Mutual

Director, Colley Raine & Associates

Nick Brandon

Paul Langridge

James Rees

Nick Bryant

Richard Phillips

Deborah Richards

Director, Tecwork

Founder & Managing Director, Brilliant Businesses

Senior Partner,

Founder, Dent Rewind

Managing Director, Razorthorn

Restaurant

Founder, Maddisons Residential

Clare Lush-Mansell

Richard Shearing

Sophie Forrest-Lavery

Andrew Metcalf

Neil Simmons

The Forrest Group

Maxim PR

Alex Green

Iain ParkerStrak

Gary Valentine

Chief Marketing Officer,

Director & LAFD

Iglu Tech Group

President

Becky Moran

Rob Wheeler

TN Sales

Eridge Green Kitchens

Gemma Farina Managing Director, GFHR Consulting

Founder

CEO, RTW Together

Matthew Hill Founder, Private Medical Insurance Brokers

Owner, Thackeray’s

Founder, My Tunbridge Wells

Managing Director,

CEO, TN Lettings and

Senior Partner, Head of Private Client, JE Bennett Law

ManagingDirector, TN Recruits

Managing Funeral

Managing Director

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NEWS

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Retail landscape for Tunbridge Wells given boost with store upgrades and new openings

BY EILEEN LEAHY UNLIKE a lot of places around the country, Tunbridge Wells is having a retail renaissance. Following the news that Primark has announced it will be recruiting approximately 100 jobs for its new store and that gifting boutique Oliver Bonas is doubling the size of its Royal Victoria Place store, Tesco supermarket has begun works on revamping its Pembury site. Marks and Spencer (M&S) has also officially confirmed to this publication that it is expanding the size of its Food Hall, although at the time of going to press it hadn’t responded to our request for comment about the rumoured arrival of homewares emporium Dunelm taking over the M&S Homes area of the unit on Fountains Retail Park.

In an email to this publication Carl Flanagan, Regional Manager at M&S, said: “Tunbridge Fountains Retail Park is one of 12 stores we’re renewing across the UK this financial year, backed by a £300m investment. We are transforming our existing food offer into a bigger fresh market-style foodhall, delivering the very best of M&S Food for customers.

“Customers can expect a showstopping

FRESH APPROACH: M&S are revamping their foodhall in Fountains Retail Park

“Customers can expect a showstopping in-store bakery, seasonal fresh market and even more delicious M&S products to choose from”

in-store bakery, seasonal fresh market specials from our Select Farm partners, 180 of which are based in the South East, and even more delicious M&S products to choose from.

“Work will be starting on site soon and we will be sharing further updates with customers and the community in the coming months, ahead of the transformed

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

foodhall launching next year.”

The work on the foodhall is due to be done in phases, and the store’s homeware offering is set to close soon. The estimated reopening date is set for the end of March 2026.

In other news, Primark told this magazine that recruitment for its ‘much-anticipated’ new store in Tunbridge Wells has begun.

And while an exact opening date has still to be confirmed, the retailer has confirmed that the store will open before Christmas.

A spokesperson for the chain of popular stores said: “Primark has kicked off recruitment for over 100 new roles as it prepares to open the doors to its much-anticipated new store at Royal Victoria Place, in the heart of Royal Tunbridge Wells, before Christmas.

“The 31,000 sq. ft store will span two floors, offering customers

Primark’s most-loved ranges across fashion, kidswear, beauty, lifestyle and home.”

The retailer is now inviting applicants for a variety of roles including retail assistants, stockroom colleagues and visual merchandisers.

“Each role plays an important part in creating a fantastic store experience,” they added.

Primark Royal Tunbridge Wells store manager, Kyle Brace, said: “It’s a real privilege to be opening our new store in Royal Tunbridge Wells this November. We’re building a fantastic team of over 100 colleagues from the local area, and every role is a great opportunity to start or grow a career with Primark. There’s already a real buzz about our arrival, and together we can’t wait to welcome shoppers into their new store and deliver the great value fashion and everyday essentials they know and love, right here in the heart of the town.”

Meanwhile, Tesco Pembury has confirmed it will be incorporating its F&F clothing range into the newly revamped store along with a Tesco café, enhanced checkout facilities, more environmentally friendly upgraded refrigeration cabinets and car park refurbishment.

Another well-loved local retailer, Oliver Bonas, has confirmed that it will be doubling the size of its offering in Royal Victoria Place and moving to the second floor of the shopping centre next to French Connection and Claire’s Accessories.

NEWS

TheEmployment role of PRs inRights claimsBill: under Seismic changes onAct the1975 horizon The Inheritance

By Courtney Magnus, Solicitor, Private Molly Mackay, Client, CooperBurnett LLP Associate Solicitor, Employment, CooperBurnett LLP

Where a person resident in England and Wales dies and Late 2025 and the years is survived by a spouse/ that follow are set to bring civil partner, former spouse/ some of the largest changes civil partner, child, child of in employment law, seen the family, or dependant, that for a generation. Whilst the person may apply to court for Employment Rights Bill (‘the Bill’) an order under The Inheritance continues to make progress through (Provision for Family and Dependants) the parliamentary system (currently sitting with the Act 1975 (‘the Act’) that the disposition of the House of Lords), we take an overview look at some of deceased’s estate by their Will or the intestacy rules, the proposals. or a combination of the two, fails to make reasonable financial provision for the applicant.

Zero hours contracts: The Bill proposes to grant ‘Reasonable financial provision’ is theto amount of a new right to a ‘qualifying worker’ be offered financial support the court considers appropriate guaranteed hours, reflective of the number of for the applicant, based on various factors to Other ensurenew, they hours they have worked in a set period. can maintain themselves following thereasonable deceased’s proposed rights include the right to death. is a higherorstandard spouses/ notice There of cancellation change for of shift (and payment civil partners, considering the lifestyle during the in such situations) and the right to bring Employment relationship and what would have been received Tribunal claims in respect of rights regarding in divorce. For otherand applicants, guaranteed hours shifts. the provision is maintenance, aiming to meet daily costs without being luxurious causing poverty.

StatutoryorSick Pay (SSP): Currently, eligible

employees SSPthe following thewill first Where therecan is aaccess valid Will, deceased have three dayspersonal of absence, known as ‘waiting days’. appointed representatives (‘PRs’) to These will be removed under proposals, as will administer their estate, and following receipt of athe claim requirement above the Earnings Limit. under the Act,to it earn is crucial that theLower PRs remain neutral.

Consequently, all eligiblethe employees, regardlessisof Their role is to distribute estate to whomever earnings, will be tonot access thePRs lower of either, legally entitled to able it. It is for the to determine SSP weekly of their normal the merits of therate caseoror80% distribute the estateweekly according thatday view.

Doing so mayabsence. expose the PRs earnings, to from one of sickness to personal liability.

Employment Tribunal time limits: The current PRs must not allow their emotions to undermine proposal is to increase the time in which a claim their role in remaining neutral and acting in the best in the Employment Tribunal can be brought from interests of the estate. Where PRs are being pressured three months totosix months.the This couldthey increase the by beneficiaries distribute estate, should number of claims, as potential claimants now have insist that any distributions can only be determined byan extended period in which to lodge claim.order. agreement between the parties or bythe a court Solicitors can a vital rolechanges in minimising At the time of play writing, these are yet to take the difficulties PRs face by providing legal now, effect, but it willthat be those employers preparing expertise and advice to navigate complexities who will be best equipped for the the inevitable changes of these claims, helping PRs comply with their in the employment law landscape. duties under the Act.

If you wish to discuss this further, please do not If you wish to further, please do not hesitate to discuss contactthis Molly Mackay by email: hesitate to contact Courtneyor Magnus by email: mxm@cooperburnett.com tel: 01892 515022 chm@cooperburnett.com or tel: 01892 515022

www.cooperburnett.com www.cooperburnett.com

This blog blog is is not notintended intendedas aslegal legaladvice advicethat thatcan canbe berelied reliedupon uponand and This CooperBurnettLLP LLPdoes doesnot notaccept acceptany anyresponsibility responsibilityfor forthe the CooperBurnett accuracyof ofits itscontents. contents. accuracy

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NEWS

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Proposed Commons sale triggers local community’s bid for collective ownership

BY FREYA HODGE GROUPS with a passionate connection to the Tunbridge Wells and Rusthall Commons have expressed their concern over land being offered up for sale by its current owner Targetfollow.

Tunbridge Wells Borough Council, the Friends of Tunbridge Wells and the Freehold Tenants have communicated their anxiety over the land being purchased by another commercial organisation and hope it will be brought into community ownership.

The Commons are considered one of the jewels in the crown of Tunbridge Wells and boast 256 acres of land filled with diverse flora and fauna. This important local asset is very closely managed by the Commons Conservators, a statutory body of 12 people.

Alongside the Conservators, working to protect the interests of the Commons are Tunbridge Wells Borough Council, the Friends of Tunbridge Wells and Rusthall Commons and the Freehold Tenants.

The Commons are listed as an Asset of Community Value, which triggers a community right to bid if the land is ever put up for sale.

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The groups are planning to confirm with the local authority that they wish to be considered the preferred bidder, which will allow them six months to secure the necessary funds and submit their offer in March next year.

Joy Podbury, the Chair of The Friends of the Commons, said: “The Friends see this as an important and exciting opportunity to acquire the Commons. They feel confident that, with community support, they can secure the funding to cover any offer they make in exercising their right to bid.”

The Commons are very popular with visitors and residents alike and are highly protected.

The land has the highest level of planning protection with both local and national policies.

With all this in place it is almost impossible for any development to take place.

Commenting on the issue Ben Chapelard, Tunbridge Wells Borough Council Leader said: “The Commons are one of the things that make our town special – a place residents, businesses and visitors all enjoy and value. People who love the Commons can be reassured: your access to them is not under threat.”

The current owner of the Commons, Targetfollow, who are based in Norwich, purchased the title of Manor of Rusthall in 2008; this included the Commons and a significant part of The Pantiles.

The Pantiles has not been included in the current sale.

Ben Chapelard added: “It’s unlikely the Council itself would be able to buy the Commons, but we are ready to work with local groups and anyone interested in keeping them safe for the future.”

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

NEWS

Tunbridge Wells named one of the top places to live in UK

A timely reminder to plan ahead World Stroke Day on 29th October acts as a timely reminder of unforeseen, personal tragedies that can suddenly put an individual’s life into turmoil. Richard Shearing highlights some of the challenges faced by stroke victims, from a legal and financial perspective, which good, Richard Shearing advanced planning can help alleviate…

ACCORDING to new data from the Better Lives Index, Tunbridge Wells has been ranked as the 10th best area to live in the UK. The statistics were published by the International Longevity Centre after the index analysed 359 districts in the UK based on nine measures: gross domestic household income, life expectancy at birth, life expectancy at 65, economic activity for over-16s, inactivity of 50 to 64-year-olds, pollution density, the child poverty rate, avoidable mortality and house prices to earnings.

It aims to demonstrate that where people live continues to shape health, opportunity and ageing – and where change is most urgently needed.

In the borough of Tunbridge Wells, households have on average £30,906 a year in disposable income. That figure registers above the UK average, which stands at £24,836 according to the Office of National Statistics' (ONS) latest data.

Tunbridge Wells ranked 10th in the list with Hart in Hampshire gaining the top spot.

Funding issues force closure of Locate in Kent An organisation which has been promoting Kent as a business destination and offering free relocation advice for more than 25 years has ceased trading LOCATE in Kent announced last month that it has appointed liquidators as the company was ‘no longer financially viable’.

The news came in September just two weeks after Visit Kent, a tourism promotion organisation, stopped its operations.

Locate in Kent said it had helped attract investment from 1,130 companies in the county and supported the creation of more than 70,000 jobs. Those companies included the likes of Amazon, Pfizer, and BAE Systems.

Locate in Kent chairman David Brooks Wilson said the decision reflected ‘a challenging set of environmental and financial circumstances’.

The organisation provided free services to firms considering locating to Kent. These included help to source properties, recruitment, and applying for financial support.

Lucy Druesne, the deputy chief executive of Kent Invicta Chamber Of Commerce, said the collapse was ‘a really sad situation for the region’.

After suffering a Stroke it may be difficult, or even impossible, for you to deal with your financial affairs such as banking and bills due to potential issues with memory loss and communication problems. It can therefore be invaluable to have arrangements in place to allow someone to step in and deal with those things for you.

A Lasting Power of Attorney is a key tool in helping with such problems. This would allow you to nominate others of your choosing to act on your behalf with full legal authority on anything to do with your personal affairs such as banking and bill-paying. Because you cannot enter into a Lasting Power of Attorney if you do not have sufficient mental capacity, it is highly recommended you do so while you are well and treat it as an insurance measure for the future. If you own a business, you can also create specific Lasting Powers of Attorney to help it continue if you cannot act.

It is important to also remember that you need to have capacity to alter your Will arrangements. Keeping your Will up-to-date is essential to make sure that, if the worst were to happen, your loved-ones would be provided for in the way you want.

If a loved-one has suffered a severe stroke with lasting effects, it can be worth adjusting your own estate planning to protect them if you were to die before them.

Inheritance can have an impact on any means-tested benefits they may be receiving as a result of stroke injuries. A Trust can be a useful tool in minimising or negating such impact as they would not receive inheritance directly, rather they would receive periodical benefit from the Trust. A Trust for a disabled or vulnerable beneficiary is generally tax-friendly, and acts as a ringfence for the assets contained within.

JE Bennett Law are specialists in Lasting Powers of Attorney, Wills and Estate Planning. Contact us today to see how we can help..

JE Bennett Law is an industry-leading firm based in Tunbridge Wells built on a DNA of caring and empowering our clients.

These values underpin our growing Private Client work, which has developed from our core expertise in Court of Protection, supporting people who find themselves in vulnerable circumstances.

01892 487746 info@jebennettlaw.co.uk

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NEWS

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Cartoons, Dukes, and Paper Losses

by Darren Austin at Synergee

Early in my career during the 1980s, I came across a cartoon in Punch Magazine that left a lasting impression. It depicted a suited man being led away in handcuffs, while his accountant looked on. The caption read something along the lines of: “Now do you understand the difference between avoidance and evasion?” It was a humorous take on a serious issue—one that remains relevant today.

While tax evasion has always been clearly illegal, the concept of avoidance has long occupied a murkier space. Former Chancellor George Osborne even introduced the term “abusive avoidance” to describe schemes that, while technically legal, stray far from the intended spirit of the law.

A classic example is the 1936 Duke of Westminster case, heard in the House of Lords. The Duke arranged for his servants to receive annuities paid weekly, rather than traditional wages. Though the servants were not contractually required to work for the income, there was an implicit understanding that they would. This structure offered the Duke a more favourable tax outcome.

Despite the arrangement resembling wage payments in substance, the court ruled in his

favour, as it adhered to the letter of the law.

However, the landscape shifted dramatically in 1982 with the landmark Ramsey v. Inland Revenue Commissioners case. This involved a tax scheme designed to manufacture a paper loss—through a series of transactions with no commercial purpose—which could then be offset against a genuine capital gain from a property sale. Under the Westminster precedent, such a scheme might have succeeded. But the court took a broader view, concluding that the transactions, when considered as a whole, did not result in a real loss. The artificial loss was disregarded, and tax was imposed on the actual gain.

Since Ramsey, courts have been empowered to look beyond the strict wording of tax legislation and consider its purpose and intent. This shift has helped distinguish between legitimate tax planning and contrived, non-commercial schemes designed solely to avoid tax.

Importantly, this evolution in legal interpretation does not undermine genuine tax mitigation strategies. It simply draws a clearer boundary—one that protects the integrity of the tax system while allowing room for responsible financial planning.

Darren Austin is a director of Synergee Limited, a firm of Chartered Accountants & business advisers based in Tunbridge Wells.

If you have any questions you'd like to ask Darren he can be contacted on

01892 772960 www.synergee.org.uk

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NEWS

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Survey reveals public backing for Tonbridge development plan

Manager who insulted her bosses awarded £29k In my column this month, I thought it would be interesting to reflect on a recent employment tribunal case, whereby an employee was compensated, following verbally insulting her bosses. The tribunal ruled that calling a boss a “d**khead” is not necessarily a sackable offence, finding office manager, Kerrie Herbert was unfairly dismissed.

MORE than 1,400 people took part in a public survey to gather views on the Tonbridge town centre plan to regenerate the area east of the town’s High Street.

Feedback from the survey, which ran from 14 July to 31 August 2025, showed strong support for the proposals being led by Tonbridge and Malling Borough Council working with a range of partners. The survey results and next steps for the plan are due to be presented to the council’s cabinet on 14 October.

Overall, 79 per cent of respondents agreed or strongly agreed that the regeneration proposals would benefit Tonbridge.

Preferences for specific sites were also clear. A large majority (91 per cent) favoured the GP surgery option over residential development at Sovereign Way East car park, while residential development was preferred for Vale Road car park. Angel West car park was strongly supported to remain as parking, and mixed-use development was the most popular option for the old Angel Centre site, with parking and entertainment also receiving notable support.

There was also significant enthusiasm for the proposed riverside park, with 90 per cent in favour of enhancing green space and leisure opportunities in the town centre.

The development plans are taking place in tandem with the planned refurbishment and extension of Sainsbury’s, supporting wider regeneration and investment in the town centre.

Amendments will now be made to the masterplan to clarify parking arrangements and the retention of Angel West car park. Across the development area, majority of parking will be retained, with further surveys planned to monitor usage and forecast future demand and where possible opportunities to increase provision will be explored.

Wider development will be phased over a number of years with priority being given to a replacement Angel Leisure Centre, planned for completion in 2028.

All development activities will be subject to council approval and annual review by the Tonbridge Town Centre Programme Board.

Councillor Adem Mehmet, Cabinet Member for Infrastructure and Regeneration, said: “We are delighted with the level of community engagement and the clear majority support for the plans to help regenerate the area east of Tonbridge High Street.

The feedback from residents and local groups, including the Civic and Historical societies, will help us deliver investment, jobs and increased footfall in Tonbridge, supporting businesses and providing new services for residents. We are committed to working in partnership with the community to ensure our town centre thrives for years to come.”

Latest project updates can be found by visiting the Tonbridge and Malling Borough website www.tmbc.gov.uk/tonbridge

The incident occurred during a heated meeting in May 2022.

Herbert, who earned £40k a year at Main Group Services, became upset after finding documents about the cost of employing her, which she felt implied that the business was looking to remove her role. When her manager, Thomas Swannell, raised performance issues with Herbert, she retorted that she had only stayed at the job “because of you two d**kheads.” Swannell immediately fired her on the spot.

However, the employment tribunal judge, Sonia Boyes, ruled the company had not acted reasonably. While the language was “not acceptable,” it was a one-off comment made in the heat of the moment and did not amount to gross misconduct.

The judge found the firm failed to follow its own disciplinary procedure, which required a prior warning for insulting language, and that only more serious threats justified a summary dismissal.

As a result, Herbert was awarded over £15k in compensation for unfair dismissal, plus an additional £14k towards her legal costs. So here is my advice for business owners following this ruling: • Always distinguish between misconduct and gross misconduct • Have a clear disciplinary policy and follow it rigorously • Never fire in the heat of the moment - prioritise process over emotion • Train your managers extensively • Document everything If you need advice or guidance on any employment or HR challenges, please feel free to contact me directly.

01892 726060 or sophie@theforrestgroup.co.uk. www.theforrestgroup.com

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COUNTY NEWS

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

THE FRENCH CONNECTION

Why Kent means business Kent is becoming a major contender in the logistics and distribution sector after suffering a lack of high-quality space compared to the rest of the South East. Here Andrew Metcalf, examines what it means for the county’s economy...

O

ur daily lives are driving new industry into the county of Kent. With many being time poor, convenience has been pushing us online more and more – which means thousands of last mile delivery van drivers have also been employed.

A decade of under-supply of modern warehousing space is now being addressed, but demand still matches or exceeds supply in key areas like Maidstone, Aylesford, and Sittingbourne and that’s stimulating speculative development on a major scale.

“

Our daily lives are driving new industry into Kent LET’S CELEBRATE GROWTH Imagine starting a business with just £3,000 and growing it to a £65m turnover, 150 staff and a 40,000ft2 hub of offices and warehousing. Well, that’s what Amy and Rob Knight, and Chris Finch, have done. Must Have Ideas, based near Snodland, has been recognised as one of The Sunday Times 100 Fastest Growing Companies of 2024.

MAJOR INVESTMENT Hot off the press is news that Maidstone looks set for a significant jobs boost following the purchase of a 70-acre site on the A20 between Lenham and Harrietsham by Panattoni, the world’s largest privately owned industrial logistics and distribution property developer.

The Kent site had previously been owned by Belgium-based Aliaxis, which announced in June last year that it was ceasing the manufacture of Marley draining and plumbing materials there, with the loss of more than 200 jobs.

Synonymous with Marley Tiles since the 1920s, the site became the area’s largest employer. It currently has in excess of 1,000,000ft2 of employment space and is considered a key employment location for the Maidstone area.

After more than 100 years of industrial use, the buildings are at the end of life their life and require full redevelopment.

Panattoni’s proposed regeneration of this brownfield site would include remediation of all onsite contamination associated with the historic uses.

The Lenham development would complement the company’s recently completed logistics and distribution facilities in Aylesford and Sittingbourne, which between them employ in the region of 5,000 people. It also has plans for a smaller site at Wrotham.

CLOSER TO HOME Maidstone-based Gallagher Properties has launched a joint venture with Wrenbridge and Bridges Fund Management to deliver a new 200,000 ft2 industrial and logistics development in nearby Paddock Wood.

A detailed planning application will be submitted later this month and construction could start as soon as Q1 next year with occupation expected later in 2026. It’s great to hear that it’ll be targeting EPC A+ and net zero carbon in operation for the development.

WHAT NEXT? Well with more logistics and distribution property will come the need for more trucks, and that will inevitably lead to the need for more secure 24hr truck parking – but that’s a story for another edition.

Four local authorities are making another appeal for international rail services to be brought back to Kent.

In September leaders of Kent County Council, Medway Council and Ashford and Dartford borough councils gathered at Ashford to sign a memorandum of understanding, agreeing to fight for them to be restored.

Eurostar services have not stopped at Ashford International and Ebbsfleet international stations since 2020, when passenger numbers fell during the Covid-19 pandemic.

The four councils will also back proposals to allow operators other than Eurostar to run passenger services through the Channel Tunnel.

Eurostar said the situation will be reviewed in 2026.

Other companies who have expressed an interest in running international services include Virgin, TrenItalia and a partnership between Gemini and Uber.

ALDI’S SHELF LIFE EXPANDS

According to recent reports budget supermarket chain Aldi is to invest £23m in Kent over the next two years in a move the retailer says will help shoppers who are ‘still finding things difficult’.

Aldi already has a presence locally in Tunbridge Wells, Tonbridge and Sevenoaks but as part of a nationwide £1.6bn investment, suitable sites are currently being sought in Tunbridge Wells as well as Gravesend. A new Aldi store is due to open in Ashford but the exact date has not been confirmed.

Giles Hurley, chief executive officer for Aldi UK and Ireland, says the expansion is about offering customers ‘affordable groceries’.

COUNTY NEWS

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Law firms don’t solve problems, people do.

Sevenoaks, 01732 496 496

www.thackraywilliams.com PMS 3155

Your Business Your Business

Your Property Your Property

C 88 M 35 Y 38 K5

Your Job Your Job

YourFamily Family Your

We’re right by you Your Life Your Life

Helping our clients achieve the results they seek in their professional and personal lives. www.berryandlamberts.co.uk

TUNBRIDGE WELLS 01892 526344

SEVENOAKS 01732 460565

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

High five for enTWine

he business forum for Tunbridge Wells, enTWine, celebrated its fifth anniversary at The Claremont Pub on Thursday September 18. Co-founded by Pam Loch from Loch Associates Group, Victoria Sampson from CooperBurnett LLP and Lynne Gadsden from Eight Financial Advice, enTWine was born when the three former Presidents of West Kent Chamber of Commerce and Industry felt Tunbridge Wells-based business owners needed a space to ‘listen, share and benefit’.

The busy evening featured beautiful music from local singer and violinist,

Jenny Maslin, as well as one of enTWine’s famous break-out rooms (giving everyone an opportunity to have a voice) and a panel discussion with the networking group’s three co-founders.

The panel was hosted by Nick Moore from this very publication and covered topics such as what brought the three co-founders to Tunbridge Wells, what challenges they currently face running a business, what to consider when selling a business, what they want to celebrate after five years of enTWine and the advice they’d give to somebody looking to launch a business.

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Earn over £100k?

Beware the ‘60% tax trap’

While 45% is the highest ‘official’ income tax rate in England, Wales and Northern Ireland, the way the tax-free personal allowance is treated means that some people pay an effective tax rate of 60% on some of their income.

Known as the ‘60% tax trap’, it applies to earnings between £100,000 and £125,140. Here, we explain how the tax trap works and why pensions could help you manage it.

Income tax and the personal allowance Most people have a standard personal allowance of £12,570, which is the amount of income you do not pay tax on each year. If you have a standard personal allowance, the tax rates you’ll pay in each band of earnings are as follows: Band

Taxable income

Tax rate

Personal allowance

Up to £12,570

0%

Basic rate

£12,571 to £50,270

20%

Higher rate

£50,271 to £125,140

40%

Additional rate

Over £125,140

45%

Source: HMRC

How to reinstate your personal allowance A way to mitigate the 60% tax trap is to save into a pension.

If you earn £110,000 and make a gross pension contribution of £10,000, your adjusted net income falls to £100,000.

This would reinstate your full personal allowance and give an effective rate of tax relief of 40% on your pension contribution. The amount you are permitted to pay into a pension and receive income tax relief upon is limited to your UK Relevant Earnings, capped at the annual allowance of £60,000 (this might be tapered if your adjusted income exceeds £260,000). If you exceed your annual allowance, you’ll have to pay an annual allowance charge, which essentially claws back any tax relief received.

Next steps Understanding how tax planning might affect you isn’t easy, especially as the rules can change frequently. A wealth manager can help explain how the various rules affect your long-term financial planning and help decide the best course of action for you.

We live and work local to you. We would be delighted to help you and your family achieve financial clarity and stability.

Once you earn more than £100,000, your tax-free personal allowance starts to be tapered. It reduces by £1 for every £2 that your adjusted net income exceeds £100,000 and is zero if your income is £125,140 or above.

Graeme Hayden Director, Wealth Manager E: graeme.hayden@brewin.co.uk

Why the 60% tax trap occurs

Evelyn Iriajen Associate Director, Wealth Manager E: evelyn.iriajen@brewin.co.uk

Imagine you earn £110,000 – or £10,000 above the threshold.

You would not only pay £4,000 in higher rate tax on the £10,000, but you’d also lose £5,000 of your personal allowance. And with £5,000 of your personal allowance gone, that portion of your income is now also subject to tax at 40%, costing you another £2,000. In other words, of that £10,000, you’d only get to keep £4,000, which equates to a 60% tax rate. For Scottish residents, the effective rate of tax is even higher at 67.5%, as income in the advanced rate tax band is 45% in Scotland.

RBC Brewin Dolphin, 16 Lonsdale Gardens, Tunbridge Wells, TN1 1NU T: 01892 739580 W: brewin.co.uk/royal-tunbridge-wells

The value of investments, and any income from them, can fall and you may get back less than you invested. This does not constitute tax or legal advice. Tax treatment depends on the individual circumstances of each client and may be subject to change in the future. You should always check the tax implications with an accountant or tax specialist.

Information is provided only as an example and is not a recommendation to pursue a particular strategy. Information contained in this document is believed to be reliable and accurate, but without further investigation cannot be warranted as to accuracy or completeness.

RBC Brewin Dolphin is a trading name of RBC Europe Limited. RBC Europe Limited is registered in England and Wales No. 995939. Registered Address: 100 Bishopsgate, London EC2N 4AA. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. ® / TM Trademark(s) of Royal Bank of Canada. Used under licence.

RBCBDM6284_2509_0.3

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Building success by design

B

eau Property celebrated its tenth anniversary last month with a fabulous party held at Limekiln a private events space near Eridge.

The property development business, which is run by husband and wife team Chris and Georgina Hammond, prides itself on both creating and renovating the finest homes in the area.

Over the past decade it has added to its portfolio a successful design and build service as well as home staging and interior design offerings.

The celebratory evening saw the company’s staff, clients and supporters all in attendance to raise a glass to the business’s formidable success.

Reflecting on the evening Georgina Hammond told Tunbridge Wells Business Magazine: “It was a huge honour and privilege to host our 10 year anniversary party at Limekiln. It was a milestone we felt was important to celebrate. We were joined by our home buyers, sub-contractors, suppliers, partners, investors and family and friends who have supported us over the last 10 years.

“A big thank you to the team at Limekiln for providing the most stunning venue, Hatton’s for catering and everyone who came along to celebrate. We look forward to the next 10 years and creating many more developments in Tunbridge Wells and surrounding areas.” www.beauproperty.com

TEAM WORK: Chris and Georgina Hammond and pictured above with their team

Photography: Russell Hammond

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Your Trusted Solicitors in Tunbridge Wells

Kate Rayner Head of Family Law

Emma Howlett Head of Wills & Probate

Allex Kiernan Head of Employment Law

Riah Sattar Head of Dispute Resolution

Contact us today for a consultation 01892 337540 info@thomasmansfield.co.uk 65 The High Street, Tunbridge Wells, TN1 1XX thomasmansfield.co.uk Specialist Solicitors - Tailored Services

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

New Horizons

L

ast month saw the exciting launch of Ashdown Travel’s newest branch, at No1 High Street. Over 60 guests gathered for the grand opening ceremony, which saw the Mayor of Tunbridge Wells, David Osbourne, officially cut the ribbon and declare the branch open.

Many remarked upon the stunning transformation of the space which sits at the top of the High Street in Tunbridge Wells, just across from the train station.

With its light, warm, and welcoming interior, the new Ashdown Travel branch offers a relaxing environment where the holiday experience begins the moment you step inside.

The independent business boasts over 40 years of experience, and already has a well-established office in Oxted. It has also recently expanded into Sevenoaks.

Ashdown Travel offers a wide range of services, from flights and hotels to package holidays, escorted tours, ocean cruises, river cruises, city breaks and tailor-made longhaul adventures.

Since opening, the new branch has already seen a flurry of bookings from excited clients. “With its expert team and personal service, Ashdown Travel is set to become a favourite among local holidaymakers,” a spokesperson for the group told Tunbridge Wells Business Magazine.

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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Paint-less dent removal Paint correction / protection Windscreen chip repairs Lease & PCP return inspection / repairs Company car / fleet return Environmentally friendly repairs Fast & efficient service Free estimates Caring for our future and a greener planet Dent Rewind Ltd | North Farm Road | Tunbridge Wells | TN2 3DP 01892 523 766 | info@dentrewind.com | www.dentrewind.com

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Toasting talent

T

unbridge Wells Business Magazine hosted an official launch party for its inaugural Business Awards last month.

Friends and supporters of the publication, as well as some of the event’s sponsors, were in attendance at an afternoon gathering held at TN1. While guests enjoyed flutes of fizz and delicious canapes, editor Eileen Leahy talked through the various categories businesses of all sizes can enter up until November 1st. The headline sponsor is Dee Airey and the awards themselves will be held at Thackeray’s on December 17.

The publisher of this title Nick Moore said: "Our awards launch was actually quite a humbling experience, given it's the first time we've hosted a prestigious event like this. It was great to see so many established leaders and emerging talent gather together. My personal thanks to all those who attended and to all those who have entered the awards so far, we've had some fantastic entries."

Discover more about the awards by visiting www.twbusinessmagazine.com and read about some of the businesses who have entered so far on pages 26-27.

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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Your lawyers for business and life.

Smart tech.

Sound judgement.

From exploring new tools to embedding AI across your business, we know innovation isn’t without its challenges. At Cripps, we’re committed to giving advice that’s practical and focused on what matters to you most.

Our AI governance toolkit gives you the confidence to harness technology responsibly, building on principles of trust, fairness and accountability.

Solving your problems and championing your ambitions, we’ll work with you to shape a future powered by responsible AI.

cripps.co.uk/aitoolkit

Don’t struggle with your business technology

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“We provide genuine care and compassion”

S

tephen Tester Independent Funeral Directors marked its official opening last month with a private reception for invited guests, including industry leaders and local dignitaries.

Crowborough Town Mayor Natalie Whittle attended the event on September 11, alongside Rev. Steve Rees of All Saints’ Church, who offered a blessing.

Rev. Rees told guests that the role of a funeral director was ‘hugely significant’ in helping families navigate grief. He added: “Stephen and the team’s role is one of genuine care, compassion, humanity and kindness at this time.”

Leading figures from SAIF - the Society of Allied and Independent Funeral Directors - Ross Hickton, National President, and Terry Tennens, CEO, travelled to see the new premises and meet the team.

Situated on Park Road, the funeral home has been open for three months, quietly serving families. Its formal launch was an opportunity to acknowledge the support received and to showcase Beacon House, with its unique private service room. Calm and versatile, it can be used for religious or non-religious ceremonies, or simply as a place for quiet reflection.

Stephen has been helping families in Crowborough and the surrounding area for many years. With his new independent practice, he continues to provide personal funeral care shaped by decades of experience and deep community ties.

Stephen said: “I’m touched by the feedback from families we’ve been privileged to help. Today is about celebrating both our place in the community and our profession.” www.stephentesterifd.co.uk 01892 577166

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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Looking for the right business insurance? It’s closer than you think.

With over 280 agency offices across the UK, NFU Mutual are never too far away.

From florists and farm shops to milliners and manufacturers, NFU Mutual Tunbridge Wells and Flimwell understand what a local business needs, because we’re one too.

Want to learn more? Get in touch at: Flimwell_agency@nfumutual.co.uk Or pop by for a face-to-face chat.

01892 337488 Clarks Yard Flimwell East Sussex TN5 7NG

01892 337488 55 High Street Tunbridge Wells Kent TN1 1XU

CLOSER TO YOU. CLOSER TO YOUR BUSINESS. CLOSER TO WHAT MATTERS.

P G Bowring & S Joubert is an appointed representative of The National Farmers Union Mutual Insurance Society Limited (No. 111982).

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Pitch perfect

ootballing legend Sir Geoff Hurst was guest of honour at the annual Best of British Sporting Lunch event on October 10. Held at The Spa Hotel, the only remaining member of England’s winning 1966 World Cup squad met many of the guests present and had his photo taken with numerous attendees before he gave a special speech which focused on his illustrious career.

There then followed a special auction.

At the time of going to press the amount raised for the Chailey Heritage Foundation wasn’t known but given how generous guests were the figure is certainly bound to be an impressive one.

The headline sponsor for the event was Loch Associates, with TN Recruits, Rivervale and DevAssist co-sponsoring.

This publication was its media supporter.

The Annual Best of British Lunch will return to Tunbridge Wells in October 2026 For more info visit www.bestofbritish.org.uk

Photography: www.johnknightphotography.co.uk

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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We solve your accounting, bookkeeping and tax problems, so you don’t have to.

Create Balance are a modern and thriving accountancy and tax practice based in Tunbridge Wells but serve clients all over the UK. We provide: X Statutory accounts X Payroll services X Bookkeeping X VAT returns X Finance Director support X Personal tax returns X Trusts and estates returns X Capital gains tax X IHT Planning

Tax returns from £400+VAT per year Bookkeeping from £250+VAT per month We believe selecting the right accountant and tax adviser is paramount to your financial success. To discuss how we can help your business flourish call us on 01892 311890 or email hello@createbalance.uk

www.createbalance.uk Business Advice X Tax Advice X Personal Tax Returns X UK Property Returns Create Balance is the trading name of Create Balance Limited – Registered Number 12996548 in England and Wales – Registered Office: The Studio, Eridge Park, Eridge Green, Tunbridge Wells, TN3 9JT. VAT number 369 380 951 Directors: Danielle Friend & Jane Hodge – AAT Licence No: 1000129

FEATURE

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Shining a spotlight on local business success Tunbridge Wells Business Magazine hosts its first awards on December 17 which will celebrate our thriving local business community. Here we profile just a few of the businesses who have entered so far.

The deadline to enter is November 1 so make sure you head to our website to be in with a chance of winning one of these coveted awards...

I

t’s no secret that Tunbridge Wells is a hub of business brilliance but now is the time for us all to celebrate the unique and diverse companies who have chosen this town in which to operate.

From leading law firms and expert finance companies, to independent retailers, property entrepreneurs and a prolific hospitality scene, there are so many dynamic businesses to salute and celebrate.

The awards are open to all and entries are open till November 1 so be quick if you want to be in with a chance of winning. All you have to do is head to our website www.twbusinessmagazine. com and fill in the form. For every entry received £10 will be donated to our chosen charity Taylor Made Dreams.

Dee Airey is our headline sponsor and she told us why she is so excited to be a part of this inaugural event celebrating business brilliance: “I'm so thrilled to be headline sponsor and involved in this incredible event, along with fellow

ZORBA MEZZE GRILL

estive a!

Tell us a little bit about your business: Zorba Meze Grill is a family-run restaurant in Tunbridge Wells, offering authentic Mediterranean and Turkish-inspired cuisine in a warm, welcoming atmosphere. We take pride in combining fresh, high-quality ingredients with traditional recipes, creating a dining experience that celebrates both flavour and community.

What do you believe makes it stand out in your sector and area of expertise?

We focus on more than just food – it’s about the full experience. Our mezzestyle dining encourages sharing and connection, while our open grill and fresh cooking set us apart from typical high-street offerings. We’ve built a loyal local customer base by delivering both authenticity and hospitality.

How did you find out about the TWBM awards and what made you want to enter?

We learned about the awards through local business networks and social media.

As an independent business deeply rooted in Tunbridge Wells, we wanted to

he magic of the bridge Wells

t Menu

TUNBRIDGE WELLS

BUSINESS MAGAZINE

AWARDS

business owners across town who are sponsoring and on the judging panel. For a magazine so young, the involvement of so many business owners shows just how invested we are in support of each other.

With 11 categories to enter, now is a great time to rubber stamp your business and be in with the chance of winning one of these well-earned awards.”

Dee is also on the judging panel alongside Pam Loch, founder of Loch Associates, Rob Brophy, Angel Investor, Andy Evans, investor, mentor and co-owner global content agency Eleven, and Siobhan Stirling, MD of Sharp Minds Communications.

With categories designed to highlight

everything from innovation and growth to customer service and sustainability, the Tunbridge Wells Business Awards promise to be a showcase of talent, determination and local enterprise at its finest. Here are the testimonials from just some of the many businesses, both large and small, fledgling and well-established, who have entered so far…

celebrate our journey and highlight the role that small businesses like ours play in shaping the town’s identity.

laughter – the very things that represent what we do best. www.zorbamezzegrill.com

What are the benefits of entering an awards event such as this?

It’s a fantastic way to showcase our hard work, gain recognition within the community, and connect with other local businesses. It also motivates our team to keep striving for excellence.

THE DIVORCE SURVIVAL COACH

“We want to highlight that small businesses like ours play in shaping the town’s identity” What does being part of the local business landscape mean to you?

It means everything. We are proud to contribute to the cultural and social fabric of Tunbridge Wells, not just as a restaurant, but as a gathering place where people come together to enjoy food, celebrate, and create memories.

If you win, how will you celebrate and thank your team?

We would celebrate the achievement together as a family, treating our team to a special night of food, drinks, and

Headline sponsor Dee Airy

Tell us a little bit about your business…

I’m Arabella Paul, founder of The Divorce Survival Coach which is based in Tunbridge Wells.

I work with individuals navigating separation and divorce, helping them manage the emotional, practical and often overwhelming aspects of this life transition. With a background in the City, I combine lived experience with professional training to provide empathetic, structured support that helps clients rebuild confidence, stability and a positive vision for the future. Alongside one-to-one coaching, I also collaborate with law firms, financial advisers and mediators, and run community and workplace wellbeing initiatives.

What do you believe makes it stand out in your particular sector and area of expertise?

Divorce coaching is still a relatively new

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

field in the UK, and I’m one of the few coaches bringing it into both community and corporate wellbeing spaces. My edge is credibility – I spent almost a decade in investment banking and three years in executive search, so I understand high-pressure industries and the cost to businesses when staff are struggling with personal crises. Combined with my own lived experience of divorce, I bridge the gap between legal, financial and emotional support, offering a safe, non-judgemental space where clients feel understood and empowered.

“I felt these awards were the perfect platform to showcase the impact of divorce coaching” How did you find out about the TWBM awards and what made you want to enter?

I heard about the awards through local networking circles and the magazine itself.

I wanted to enter because these awards shine a spotlight on the diverse and vibrant businesses in Tunbridge Wells.

As someone who has built a practice rooted in both professional expertise and community support, I felt it was the perfect platform to showcase the impact of divorce coaching and how it benefits individuals, families and employers.

What category have you entered and please tell us the reasons why?

I entered the Start-Up of the Year category because I launched my business in 2024 and have already built strong foundations, from trusted referral networks with lawyers and financial advisers to speaking opportunities, community events and corporate collaborations. I wanted to show how a new business can establish itself quickly, make a positive impact and carve out a distinct place in the local landscape.

What are the benefits of entering an awards event such as this?

Entering is a brilliant opportunity to raise awareness of what divorce coaching is and how it can help. Awards like this bring visibility, credibility and connections, not just to potential clients, but also to local businesses who may want to support their employees. It’s also a chance to celebrate growth, innovation and resilience in the Tunbridge Wells business community.

What does being part of the local business landscape mean to you?

It means everything. After building a career in London, I’m proud to have rooted my business in Tunbridge Wells and to be part of such a dynamic and supportive network. I love collaborating with other local businesses, from

family lawyers to stylists to wellbeing practitioners, and contributing to the community spirit that makes this town thrive. www.thedivorcesurvivalcoach.com The Spa Hotel What do you believe makes The Spa Hotel stand out in your particular sector?

The Spa Hotel has a long-established history in Tunbridge Wells and has built a reputation for consistently high standards across accommodation, dining, events and leisure. Our mix of traditional elegance and modern comfort, combined with a strong focus on customer service, allows us to deliver a reliable and memorable experience for all our guests.

We believe our new Wellness Suite sets us apart by offering something completely new to the area.

“Our successes are down to every single member of staff” What category have you entered and please tell us the reasons why?

We have entered the Hospitality, Leisure and Tourism Business of the Year category. Over the past year we have invested significantly in a new Wellness

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Suite, which has quickly become a popular addition for guests, members and local residents. We have also continued to grow our events business, from intimate weddings to larger celebrations, as well as events for the community such as SummerFest 25 – a family-friendly festival that brought people together on a large scale. We remain committed to providing a trusted place to stay, dine and celebrate.

What are the benefits of entering an awards event such as this?

It’s a chance to highlight the work we do and the effort of our team. Recognition through awards can also help raise our profile locally and support future growth. But also, buying back and engaging locally within the community is always a good thing.

What does being part of the local business landscape mean to you?

We value being part of the Tunbridge Wells community. Building connections with other local businesses and supporting the local economy is really important to us. We also aim to collaborate with other businesses and charities wherever possible, hosting events and donating regularly to local causes.

If you win, how will you celebrate as a team?

We celebrate our team regularly at The Spa Hotel, as our successes are down to every single member of staff. Winning this award would be a wonderful recognition of their hard work, and we would certainly do something special to mark it together. www.spahotel.co.uk DGC Security What do you believe makes your business stand out in your particular sector and area of expertise?

I’m David Coleman, founder and Managing Director at DGC Security. We stand out by combining innovation with integrity. We’re now an ELCAS-approved training provider, supporting the armed forces community, and we’ve built an online learning platform that makes high-quality training more accessible.

Our partnerships with respected brands, from local businesses to Ferrari and Rolls Royce, also highlight the trust in our service.

How did you find out about the TWBM awards and what made you want to enter?

I discovered the awards through the local business network, and I wanted to

Penhurst Properties

Thank you for entering our inaugural awards. Let’s start with you telling us a little bit about your business…

At Lonsdale Gate we offer flexible office solutions to suit a range of businesses, from independent start-ups to international B-Corps. This includes fully serviced offices, communal areas, gym facilities, specialist networking events, professional meeting spaces and virtual office packages.

VENUE: The awards will culminate with a prestigious reception at Thackeray’s Restaurant enter to showcase how far we’ve come as a business, particularly in supporting both the local community with employment opportunities and training courses, and others in the armed forces.

“We stand out by combining innovation with integrity” What category have you entered and please tell us the reasons why?

I have entered Entrepreneur of the Year. Building DGC Security from the ground up has allowed me to utilise my skills from teaching and my time as an elite athlete (competing in the 2014 Winter Olympics). Setting up training centres and expanding into online learning, as well as forming strong partnerships, represents the entrepreneurial spirit that drives our success.

What are the benefits of entering an awards event such as this?

It’s a fantastic way to gain recognition, raise awareness of what we’re doing, and celebrate the achievements of local businesses who are all contributing to growth in Tunbridge Wells.

What does being part of the local business landscape mean to you?

It means everything. We’re proud to work with and support local companies, helping each other grow while contributing to the strength of the Tunbridge Wells business community.

If you win, how will you celebrate and thank your team?

I’ll be celebrating with my team, as none of this is possible without them. We’ll mark the achievement together and use it as motivation to keep pushing forward. www.dgcsecurity.net

What do you believe makes it stand out in your particular sector and area of expertise?

As an independent, family-run business, our commitment is to provide a truly flexible and personalised service. We understand that no two businesses are the same and take the time to understand the individual needs of each client, whether they are a start-up, an established company, or a virtual office user.

“To be considered alongside such an amazing array of local talent is a win in itself” How did you find out about the TWBM awards and what made you want to enter?

As a regular contributor to the magazine, we're frequently blown away by the quality of local businesses featured each month. The publication's ethos for supporting local business and entrepreneurs is to be celebrated – and what better way than an awards ceremony! We couldn't wait to enter our business and be considered alongside our peers.

What category have you entered and please tell us the reasons why?

We’ve entered the Best Team category.

We're delighted to be staffed with a fantastic blend of backgrounds (teaching assistants, displaced Ukrainians, TV producers, former horse groomers).

The centre is grounded with a solid foundation in customer service and reallife problem-solving.

What are the benefits of entering an awards event such as this?

To be considered alongside such an amazing array of local talent is a win in itself. Entering the awards helps keep the centre current and in the mind's eye

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

of the public. We've got lots to offer the local community.

offering opportunities that are extremely rare outside London.

If you win, how will you celebrate as a team?

One of the team runs a local Irish music night, so we'd likely celebrate with a few pints of the black stuff! www.penhurst.co.uk

What do you believe makes it stand out in your particular sector and area of expertise?

We work exclusively with WordPress – this means the work we do and the support we offer is fast and high quality.

The quality in the end product is so important to me, particularly in ensuring the website meets the brief and does its job, and we regularly hear from new clients that our process is nothing like what they've experienced in the past.

Our process allows for flexibility and collaboration but is well defined to keep everyone on track through to the end without any surprises.

Step3 Digital Please can you tell us a little bit about your business…

Step3 Digital was founded in 2016 but really got going in 2020 when I was able to focus on it full-time. We design, build and support WordPress websites. The real difference with Step3 though, isn't what we produce, it's that our team of developers are all products of the apprenticeship scheme. We work with an apprenticeship partner in Leeds to provide a highly focused Level 4 Software Development qualification. This happens from day one of employment and the opportunities don't end there – we also have an apprentice who has gone on to study Level 6 Software Engineering with our new partner, Teesside University. We currently have a 100% record of Distinction passes and aim to continue that, helping to define Step3 as a centre of excellence and

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award would be another special milestone and we'll celebrate with a lunch, a few drinks or maybe another team Padel afternoon! www.step3.digital HOW TO ENTER THE TUNBRIDGE WELLS BUSINESS AWARDS: For more information on how to enter the Tunbridge Wells Business Magazine Business Awards head to our website www.twbusinessmagazine.com or email hello@twbusinessmagazine.com TW Business Magazine Awards 2025 categories include: Best Employer sponsored by TN Recruits Outstanding business sponsored by Thomson Snell & Passmore

What category have you entered and please tell us the reasons why?

Employer of the Year. The people in Step3 are far more than great resources – they are Step3. Giving every person the opportunity to grow and develop is as important as the products we design and build.

Startup of the year sponsored by Berry & Lamberts

If you win, how will you celebrate and thank your team?

My team knows the mission I'm on very well and they're used to me telling them how important they are, but winning this

Best SME sponsored by Thackray WIlliams

Team of the year sponsored by GFHR Consulting Entrepreneur of the year sponsored by Synergee Best large business sponsored by Cooper Burnett Lifetime award sponsored by Thomas Mansfield Sustainable business sponsored by Cripps

INTERVIEW

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

“Taylor Made Dreams has given us some very precious memories”

Local charity Taylor-Made Dreams turns unimaginable grief into a lasting legacy by helping children with life-limiting conditions experience joy and unforgettable memories with their families during the precious time they have together. Here Eileen Leahy discovers more about this incredible organisation and talks to Alyce Le Brunn-Healey (pictured above) about how it has helped her and her family after the loss of daughter Sofia earlier this year…

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aylor-Made Dreams is a charity that provides children with life-limiting illnesses many therapeutic, supportive and financial services and rather uniquely the opportunity to access a variety of personal ‘bucket list’ experiences.

Since the Crowborough-based charity was founded in 2014 by Suzi Mitchell, following the death of her 15-year-old son Taylor, hundreds of children have managed to enjoy so many incredible bucket list experiences during the precious time they still have with their families. From personal story time sessions with comedian-turned-children’s author David Walliams to farming with Jeremy Clarkson and trips to Legoland, the charity’s focus is on making seriously ill children’s dreams come true.

The idea was inspired by Taylor himself.

He was a huge fan of the comedian John Bishop and so his mother Suzi emailed John telling him all about Taylor. The

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Taylor-Made Dreams is a charity that provides children with life-limiting illnesses many therapeutic, supportive and financial services and special ‘bucket list’ experiences stand-up star was very moved by the family’s story and invited them to one of his shows.

“By then Taylor was in a wheelchair and I thought we only had two tickets so I had left my two other sons at a friend’s house nearby,” explains Suzi. “When we arrived John had very kindly given us a box from which to watch the show and when he came to meet us in the interval he asked me where my other sons were. I told him

that I thought the tickets were just for Taylor and myself and he said he wouldn’t start the second half of his show until they arrived. So he got his chauffeur to collect them – it was so generous of him.”

John has been a part of the charity ever since and is its official patron. He too has also been frequently involved with bucket list requests – the most recent one being a visit to Anfield, Liverpool FC’s ground, with a ‘TMD Warrior’, which is what the charity calls the children who are referred to them.

“Creating a bucket list for a child is a fantastic way to leave lasting and very precious memories for families to cherish,” continues Suzi. “It’s also about providing moments of comfort; a better quality of life and memories to cherish.”

She adds that setting up the charity, which now covers all of Kent, Sussex, Surrey and Essex, was a way to process the acute pain and loss she and her family felt after Taylor’s passing.

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Over the past decade Taylor-Made Dreams has also provided holistic and financial support for its TMD Warriors and their families and also used its experience to identify gaps in the healthcare sector where some of the strain can be taken off the families of terminally ill children.

This includes providing a £500 medical travel grant which means parents can travel privately and in comfort to appointments with their child. Specialised pieces of expensive tech equipment are also accessible through Taylor-Made Dreams’ ‘Technology Loan Library’. This is especially useful for nonverbal children or those whose speech may deteriorate due to their serious illness.

TEAMWORK: Taylor-Made Dreams fundraises all year-round to help seriously ill children and their families

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You can support the charity via personal donations or sponsoring TMD’s many skydives, marathons and Dragon Boat races, and businesses can join the Titanium Circle The charity also launched its Sibling Support Service in 2022. The idea is to give the brothers and sisters of the children with life-limiting illnesses respite and the opportunity to experience something fun too.

“These children are living through trauma every day so this gives them some time out. They can go to the theatre, take part in a bespoke workshop or visit an escape room. They are with other children who are going through similar things so it is a good opportunity for them to

connect,” smiles Suzi.

And although Taylor-Made Dreams has expanded its key offerings over the past eleven years to include other things such as family portrait sessions and keepsake jewellery workshops, it still retains a very familial and personal feel which is something the families it supports believe makes it so very special.

The bucket list experiences are funded by the charity’s many generous donors.

Support can be done by fundraising as an individual or sponsoring any of

Sofia with her parents Alyce and Rob Le Brunn-Healey at a special Easter themed party

Taylor-Made Dreams’ numerous skydives, Dragon Boat races and running events.

Businesses can also help by joining the charity’s Titanium Circle. There are four levels of sponsorship which start from £50 and go up to £500 a month.

Ever since the charity was founded each child who is referred to them is gifted a silver dragonfly which is the symbol of Taylor-Made Dreams. The pendants are engraved with the child’s name and it becomes a precious keepsake.

The charity has a number of referral partners including Demelza, ellenor, West Kent Disabled Children and Young Lives vs Cancer. It was the latter charity who suggested that Alyce Le Brunn-Healey and her husband Rob get in touch with Suzi and her team when their eldest daughter Sofia was diagnosed with a rare form of brain cancer.

Alyce spoke to this publication exclusively about the special experience Sofia, who sadly passed away on March 31 this year, and all the Le Brunn-Healey family had – and continue to have – courtesy of Taylor-Made Dreams…

“Sofia was diagnosed with a rare brain cancer in November 2023 when she was just five years old.

At the time of her going into hospital I had a five-week-old baby and a two-yearold toddler so we were just an ordinary family who suddenly found ourselves in the most awful of situations.

Sofia responded well to the surgery she underwent but we had no real idea of how long we had left with her.

We were under the care of the Royal Marsden Cancer Hospital in Surrey and they put us in touch with the charity Young Lives vs Cancer. They told us the areas they could support us with but also advised us to connect with smaller charities who also do amazing work.

The one they put us in touch with was

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INTERVIEW

Taylor-Made Dreams. I won’t pretend that it wasn’t tricky for us at first when we saw the charity focused on children with life-limiting illnesses. Like most parents, when your child is ill you really are in No Man’s Land. It’s the not knowing whether they are terminally ill or whether there is a chance they will get better. So seeing the words ‘life-limiting’ was for us as parents very challenging.

But on meeting Suzi not only was she warm, kind, caring and compassionate, she was somebody who got what we were going through because of her own experience. She’s one of the most selfless women I’ve ever met and because of what she has gone through we know there is a deep and very genuine level of empathy from her. Sofia fell in love with her immediately.

Suzi explained that the words ‘lifelimiting’ meant that when children are unwell it limits what they can do because a sick child can’t do what a healthy child can. She really helped us to reframe our thinking about all of that because naturally you want your child to live a good, long and healthy life so it is very difficult when this is not the case.

As a child Sofia had pretty much everything she wanted but the bucket list ideas that Suzi talked us through were just incredible.

While Sofia was alive we had the opportunity for all our family, including my mum and sister and Sofia’s cousins, to go along to see the musical version of Frozen in the West End. We were driven there and back in a limousine and we had lots of fun listening to music and going for a meal in Chinatown. We all had such a magical day, and I know this meant the world to Sofia. I think for a minute or two we were all able to forget that the last six months had happened, and it was like old times again.

When Sofia first met Suzi she told her how much she loved animals and Suzi told us the charity could help us with a visit

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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Sofia’s bucket list experiences such as seeing Frozen or hosting an Easter party with all of her friends made her so happy. It was great to see her loving all that magic and fun – and being a kid again

to Port Lympne. But unfortunately, we didn’t actually get to do that because Sofia became too poorly.

We did however get to throw a very special Easter party for Sofia and all of her classmates at school which was one of the most wonderful experiences. She loved Easter and doing lots of arts and crafts so Taylor-Made Dreams ensured there were plenty of seasonal decorations and activities for the children to do – plus a big chocolate cake. The Easter Bunny even turned up…

Suzi and her team also put us in touch with Wendy Kemp, a jeweller from Crowborough who helped Sofia and me create beautiful keepsakes made out of shells.

After selecting moulds and the accompanying beads and gems – all of which were symbolic – Sofia made a large shell and love heart peacock pearl.

This resembled faith and charity. All of the jewellery has Sofia’s fingerprints on the back and that has created another unforgettable memory for us.

Our other children, Freddie, 5, and Bea, 2, were also hugely supported by Suzi who would send sporadic packages in the post for them every now and again. That made them feel happy and excited because although they were very young, this situation can be very tough on siblings too.

After Sofia passed away on March 31 this year we received £1,000 towards the funeral costs and also £250 to commission the lovely Wendy to make some jewellery using some of Sofia’s ashes.

I remember saying to Suzi when you’re in the middle of a tornado the last thing you want to do is stop and talk about the tornado, you just want to survive it. And she said she totally understood what I meant. These generous gestures, including counselling, make all the difference.

I think it’s an important point to make that Taylor-Made Dreams is not solely mum-focused. Dads can often feel helpless at such a very difficult time but Suzi and her team ensured Rob was always supported too.

Taylor-Made Dreams has given us

TAYLOR-MADE DREAMS SUPPORT SERVICES: • Bucket List Wishes • Holistic Therapy & Counselling • Medical Travel Fund • Medical Sheepskins • Photo Experiences • Technology Loan Library • Sibling Support Service • Memory Keepsakes • Funeral Fund

INTERVIEW

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Comedian John Bishop is Patron of Taylor-Made Dreams and a huge supporter of the charity some very precious memories and opportunities that we wouldn’t have otherwise had.

Those experiences made Sofia so happy. It was great for us all as a family and to see Sofia loving all that magic and fun – and being a kid again – after being through so much and being so brave.

Sofia knew that something had happened to her in terms of the different surgeries that she’d had but she was the epitome of resilience – she never once told us she was in pain. It was only towards the end when she was having seizure activity in her arm when she said, ‘this is actually really annoying and it’s quite uncomfortable’. She was truly amazing and kept going to school in between radiation sessions right up until the month before she passed away. Any

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Taylor-Made Dreams really do provide families going through their darkest times with some much-needed light and we will be forever grateful for that

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work that she had missed she would catch up on. She was so driven.

Did she know she was dying? I don’t know. As a family we didn’t really want to focus on that. Whether we were right or wrong in the way we dealt with that we’ll never know but the only thing I can say is that Sofia knew that she was loved and I think that’s maybe more important for a seven-year-old…

At the end of her life, Taylor-Made Dreams sent some cushions so we could prop Sofia up and keep her comfortable.

Thoughtful things like that mattered so much to us.

Earlier this summer we created The Bluebell Circle to remember Sofia, and Suzi has given us so much advice about this.

I get the feeling we will always be a part of the Taylor-Made Dreams family – and they ours. Taylor-Made Dreams really do provide families going through their darkest times with some much-needed light and we will be forever grateful for that.”

To find out more about Taylor-Made Dreams visit: Website: www.taylormadedreams.org.uk General enquiries: hello@taylormadedreams.org.uk For more on fundraising: dave@taylormadedreams.org.uk Call: 01892 956 460

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Turning fun into funds The fifth Walk Tonbridge Festival has raised an impressive £19,305. Tunbridge Wells Business Magazine discovers more about this fundraiser supported by local law firm CooperBurnett

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he fifth Walk Tonbridge Festival took place from September 13 to 28 September.

Sponsored since its launch by the Tunbridge Wells-based law firm CooperBurnett LLP this year’s event raised £19,305 for charities including Stocks Green Pre-School, Nightwatch, Dame Vera Lynn Children’s Charity and Mission Rwentobo, with £10,740 of this total being donated to the Tonbridge food bank, Sustain, based at Tonbridge Baptist Church.

A ‘celebration of walking, Tonbridge, community and countryside’, the highlight of the Walk Tonbridge Festival, organised by James Pavlou, founder of Walk Tonbridge, was the Walk Tonbridge Marathon. Jointly organised by James and Katie Hilsdon from CooperBurnett, the event on Sunday 21 September saw 190 participants take on the challenge.

This year, the Walk Tonbridge Festival featured a Mini Marathon for the first time – five miles or a shorter accessible route alongside the main Marathon event. This started and finished at Tonbridge Old Fire Station and saw 59 walkers sign up, many of them children.

“It was fantastic to have CooperBurnett supporting the Walk Tonbridge Festival for a fifth year running and, as ever, getting so heavily involved in its success,” says James Pavlou. “I couldn’t run the Festival without our supporters and they also include Tonbridge Old Fire Station (TOFS), Hilden Park Chartered Accountants, Absolute Creative Print, Fit Feet Podiatry and Mr Ames Tea, as well as friends, family and our enthusiastic volunteers!”

Sustain currently works with around 90 families each week and will be using the funds raised to help keep its food bank stocked with supplies. The food bank is expecting to give out over 4,000 food

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It was an absolute honour to be part of TeamCB supporting this festival again and wonderful to see so much money raised parcels during 2025 and it distributed over 600 during the summer holiday alone. Currently, it costs around £1,500 per week to keep the Sustain larder stocked with tins and fresh food – which means the amount raised from the Walk Tonbridge Festival will keep it running for seven weeks!

“I cannot tell you how much the support from the Walk Tonbridge Festival means to us at Sustain, not only the money but the enthusiasm and support from our lovely community,” says Emma Lander, Community Lead at Sustain. “I am in awe of the amount of work and passion that went into making the entire Festival – and the Walk Tonbridge Marathon in particular - such an enormous success. A huge thank you to James, CooperBurnett and everyone involved.”

TeamCB turned out to tackle the 26.2 mile walk around Tonbridge and its surrounding villages, with the firm represented this time by Sarah Strong (and her friend, Tammy) and June Stacey (and her daughter, Lauren). Sarah was particularly proud of her fifth medal, having successfully completed every single Walk Tonbridge Marathon!

This year, other corporate teams included Emma Moss (and her daughter

Matilda) from TN Recruits and a group from ABMV Chartered Accountants in Tonbridge.

"Our ABMV and friends team - including Charlie the dog, who trotted along without a hint of tiredness - had a fantastic day completing the Walk Tonbridge Marathon together," said Lucinda Lucey, Marketing Manager at ABMV Chartered Accountants.

We were lucky enough to get the sunny skies we’d hoped for, which made the day even more memorable and our team spirit carried us through.”

Lucinda added: “Huge thanks to everyone who helped organise the event and to all the amazing volunteers who kept us going along the way. We’re so proud to have been part of this walk, kindly supported by CooperBurnett, raising much-needed funds for Sustain, which works tirelessly to tackle food poverty in our community.”

Katie Hilsdon from CooperBurnett, has co-organised the Walk Tonbridge Marathon since the first event, when there were just 17 walkers.

“It was an absolute honour to be part of TeamCB supporting James and the Walk Tonbridge Festival again and wonderful to see so much raised for Sustain,” says Katie. “A huge ‘thank you’ to the amazing volunteers on Marathon day – we had so many positive comments about them. To hear how the money raised will make a life-changing difference to many families in Sustain keeps us all going.”

Currently, Sustain is particularly looking for donations including tinned meat, fruit and vegetables as well as dry foods like pasta, biscuits and rice and these can be left at Tonbridge Baptist Church reception 9.00am – 4.30pm Monday to Friday.

FEATURE

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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How to beat the inheritance tax squeeze Business owners should act now to maximise Inheritance Tax relief before April 2026 says Paul Fairbairn, a partner in private wealth at Cripps law firm

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ajor changes to Inheritance Tax (IHT) are on the horizon, and business owners across Sussex (and the rest of the UK) should take notice.

From 6 April 2026, Business Relief (BR) – a generous IHT relief available on qualifying business assets – will be significantly restricted.

Whether you own shares in a trading company, a farm, or other qualifying business assets, now is the time to act to protect your legacy and maximise the relief using trusts.

What’s changing?

Currently, BR can reduce the value of qualifying business assets by up to 100% for IHT purposes, whether transferred during your lifetime or upon death.

This means that assets like shares in a trading business or farm can be passed on without triggering IHT, provided key conditions are met. These include owning the asset for at least two years and ensuring the business does not consist wholly or mainly of investment activity.

However, from April 2026, this relief will

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Transferring BR-qualifying business assets into a trust before 6 April 2026 allows you to bank the current unlimited 100% relief and to mitigate the trust’s overall IHT liability once the new rules are in place.

Important considerations

Act now to protect your legacy and maximise the relief using trusts

• Asset qualification: Ensure the business asset has been held for two years and isn’t involved mainly in investment activity.

be capped. Only the first £1 million per person of qualifying assets will receive 100% BR, and any value above that will only qualify for 50% BR. That difference could result in a significant IHT bill, particularly when transferring assets into trust, which would trigger an immediate charge of 10-20% (if BR applies).

• Excepted assets: Surplus cash or personal assets not used for business purposes may not qualify for BR.

Why act now?

If you’re planning to sell your business, retire, or pass it on to the next generation in a tax-efficient, flexible and controlled manner, these changes could significantly increase your tax exposure.

• Trust structure: A discretionary trust is often the most suitable vehicle for flexibility and control.

Don’t miss the window Business owners should now review their holdings and estate plans, identify qualifying assets, and explore trust planning before 6 April 2026 to secure full relief under current rules.

Visit cripps.co.uk/business-relief to understand how it may impact you.

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To help your marketing work harder, we're pleased to offer all current advertisers in the Tunbridge Wells Business Magazine a complimentary Social Media Audit. This free service aims to enhance your online presence and ensure that your social media efforts produce effective, relevant and measurable results.

To book your free audit please contact Sophie Blackburn-Waters:

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FEATURE

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

How to tackle poor performance in your team

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Gemma Farina, Managing Director of GFHR Consulting, an independent human resources agency, explains how to handle underperformance in your business

mploying a team can bring plenty of rewards, but also its fair share of challenges. Among the most common concerns raised by the business owners we work with is how to deal with underperformance in their teams.

At our most recent quarterly client webinar, we looked at performance management in detail. What stood out is that underperformance isn’t just about one person not hitting targets. It’s the ripple effect: colleagues under pressure, deadlines slipping, and leaders finding themselves firefighting instead of focusing on growth.

The good news is that with the right approach, underperformance can be spotted early, understood in context, and handled in a way that supports both the individual and the wider business.

How to spot the signs early on Performance problems rarely appear overnight. Instead, they often start with small shifts in behaviour: • A previously engaged employee becomes quieter or more withdrawn • Small errors creep in where work was once consistently accurate • Tasks take longer, or enthusiasm for new responsibilities fades • Friction begins to grow within the team Reviewing company data can help confirm what you’re seeing. Look at if there are missed deadlines, increased absence, or a dip in customer feedback. Regular one-to-one conversations are especially important, giving you space to spot and address these changes before they escalate.

Why performance drops It’s important to remember that underperformance isn’t always about lack of effort. Common causes include: • Unclear roles – expectations shift but aren’t always redefined • Ineffective systems – processes or resources that hold people back • Skills gaps – roles evolve faster than training does • Personal challenges – outside pressures affecting work temporarily • Recruitment mismatches – where the role or culture isn’t the right fit • Cultural influences – if poor performance goes unaddressed, standards can drop across the team

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Underperformance isn’t just about one person not hitting targets - it’s the ripple effect on colleagues, deadlines and growth Identifying the ‘why’ behind the issue ensures that your response is constructive and fair.

Practical steps for addressing underperformance 1. Clarify Roles and Expectations Ensure responsibilities and objectives are clear and realistic and regularly reviewed 2. Review Processes and Systems Before assuming the issue lies with the person, look at your processes. Are they set up for success?

3. Support Development Offer training, mentoring, or coaching to close skills or confidence gaps 4. Promote Accountability and Feedback Create a culture where performance is talked about openly, with recognition for good work as well as constructive conversations about challenges

Creating a supportive culture For SME businesses where teams are often close-knit and resources tight, managing underperformance well is especially important. It’s not just about resolving one person’s difficulties, it’s about maintaining trust, motivation, and momentum across the whole team.

In many cases, taking the practical steps discussed above is enough to turn things around. But sometimes, that’s not the case. When performance doesn’t improve despite these efforts, it may be necessary to move into a more formal performance management process. With the right HR guidance, this can be done fairly, consistently, and with respect for both the individual and the business.

Handled early and thoughtfully, performance management either informal or formal, can become a tool for growth, helping both people and organisations to thrive.

If you’re unsure where to start, we’re here to help, get in contact on 01892 300360 or email us at info@gfhr.co.uk

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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FEATURE

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Hooked on creativity By day, Ruby Mylne crafts medical communications. By night, she swaps words for wool and creates one-of-a-kind crocheted clothes. Nicola Withers hooked up with her to find out more...

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Ruby, you studied Biology, History and Philosophy of Science at Leeds – how did that lead into medical communications?

I’ve always enjoyed science and writing, so medical communications felt like the perfect fit. I’m now on a six-month internship at DDB Remedy in London as a copywriting intern. My job involves writing pitches and briefs, checking content and making sure everything is accurate. It’s creative, but also bound by facts and regulations, which I like. I’ve been writing for education pharmaceuticals aimed at healthcare professionals, which is fascinating. It’s very precise – every word has to be correct – whereas crochet gives me the freedom to experiment without rules.

addictive – you can never have too many clothes (though it turns out you can!). It became a form of mindfulness for me. I’d put on some music, pick up my hook and suddenly hours had passed. Now it’s a great balance to the screen-heavy work I do in the office.

Tell us about crochet – how did that come into your life?

I picked it up during lockdown as something to do. I’d learned to knit in Year 7 and loved making loom bands when they were all the rage, so crochet felt like a natural next step. I started small with headbands and accessories, then moved on to clothes. It was really therapeutic to start with and then became

And do you sell your pieces?

I do now. I didn’t sell anything for ages because I wanted crochet to stay a hobby.

But in 2024 a ceramicist friend persuaded me to sell with her at a market. To my surprise, everything sold quickly. Seeing a stranger walk away with something I’d made was surreal. It made me realise there’s real value in handmade fashion, even in a world of fast clothing. I then

My job involves writing pitches and briefs but it’s also bound by facts and regulations, so crochet gives me the freedom to experiment without rules

CROCHET IN THE COMMUNITY Crochet has also played a remarkable role elsewhere in the community. Tunbridge Wells’ own Kirsty Waugh, featured in our June issue, has raised nearly £60,000 for Children with Cancer UK by crocheting while undergoing her own treatment for a brain tumour. Ruby’s story shows the creative joy of the craft, while Kirsty’s shows its power to have a focus and

inspire and support others. Both highlight how creativity, even in something as simple as crochet, can be a powerful thread running through people’s lives.

You can follow Ruby’s work on Instagram @_rfm and on Depop at rfmknits. And check out Kirsty’s progress at www.crochetforcancer.co.uk

listed a couple of pieces online and they went instantly. Now I show my creations on Instagram and sell them on Depop.

Every piece is unique, so even if someone requests something and it doesn’t turn out exactly as they wanted, I can still sell it. Nothing goes to waste.

Where do you get your inspiration?

I love designers like Gluc Gator – she was the main inspiration behind my photoshoot. I make what I want, from bikinis to beanies to skirts, and if it sells, it sells. Friends sometimes ask for made-toorder items, but mostly I just create what I’d like to wear.

How does it feel to see people wearing your creations?

It’s the best feeling! Clothes you’ve made are special – they don’t exist anywhere else. And I’m relieved that it makes accessories less stressful to lose because I can always crochet another.

What’s next for you – more copywriting, more crochet, or both?

For now, I’m balancing both. If my internship turns into a permanent role, that’s brilliant, but crochet will always be there as a creative outlet.

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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LEGAL NEWS

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

“We have ambitious plans” Thomson Snell & Passmore grows its real estate team THOMSON SNELL & PASSMORE has added further depth and breadth to its Real Estate department with seven new appointments over recent months. The appointments are a key part of ongoing, strategic growth plans for the department, led by Richard Ellard.

The new joiners are: Caroline O’Dwyer (Senior Associate), Elaine Holland (Legal Executive), Anthony White (Solicitor), Jemima Carter (Solicitor), Alex Potts (Paralegal), Nell Hanslip-Ward (Paralegal) and Matilda Christopher-Waite (Paralegal).

“Our new recruits will help add further strength to our already excellent offering” These appointments will add additional expertise to Thomson Snell & Passmore’s well respected Real Estate team. They will work alongside Sarah Easton, who heads up the Development team, Joanne Wright who leads the Commercial Real Estate team and Matthew Grogan, who heads the Real Estate Finance team.

Now with 49 fee earners, the Real

Estate team is one of the largest in the South East. It has built up a reputation for delivering commercial advice and a London style service that helps businesses achieve their objectives as swiftly and cost effectively as possible.

Commenting on the appointments, Richard Ellard, Head of Real Estate at Thomson Snell & Passmore said: “We have ambitious plans for the Real Estate

department and these appointments are a key step in enabling us to achieve these.

It is great to welcome them all to the firm.

They will help add further strength to our already excellent offering, as we continue to anticipate and exceed the needs of our clients against a back-drop of near constant legislative change and economic uncertainty.” www.ts-p.co.uk

Firm expands its family law department Berry & Lamberts solicitors welcomes a new family lawyer to the team AWARD-WINNING, local law firm, Berry & Lamberts Solicitors, has welcomed Associate Solicitor, Janet Raeburn, to its expanding family team.

Janet joins the firm from Rix & Kay Solicitors, where she was Head of the Family Team, and brings with her extensive experience in complex and highvalue cases. Her practice encompasses the full spectrum of family law, including divorce, financial settlements, and matters concerning children. She has particular expertise in cases involving businesses, property portfolios and inherited wealth.

Alongside her matrimonial work, Janet has also developed specialist expertise in supporting unmarried couples, regularly advising on cohabitation and property ownership issues – an area of increasing importance as more couples choose not to marry.

“Known for her clear strategic advice and proactive case management, Janet delivers robust client-focused representation”

Known for her clear strategic advice and proactive case management, Janet delivers robust client-focused representation. Janet’s approachable style, coupled with her technical knowledge, makes her a trusted adviser who provides clients with both clarity and confidence through challenging times.

Her appointment reflects the firm’s ongoing commitment to delivering trusted, expert support to clients at every stage of life.

“I’m thrilled to join Berry & Lamberts, a firm known for both its legal excellence and strong client care. I was drawn to the firm’s strong values and commitment to deliver the very best outcomes, and I am very much looking forward being a part of the team here.” says Janet. www.berryandlamberts.co.uk

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

LEGAL NEWS

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Leading law firm announces key recruitment Thackray Williams boosts commercial offering with Senior Employment Partner LEADING Kent and London law firm Thackray Williams has bolstered its commercial offering with the appointment of respected employment lawyer Jennifer Nicol.

Ms Nicol has more than 20 years’ experience with a City law firm and as a consultant.

“As a specialist in all aspects of UK employment law, with particular experience in employment litigation and discrimination, Jennifer will significantly augment our current offering in these areas, enabling us to enhance the proactive support we provide to our existing clients,” says co-Managing Partner Emma Thomson, who heads the Commercial group.

Ms Nicol was previously a Partner with specialist workplace City law firm, Doyle Clayton, where she led their Canary Wharf Team. In that role, she worked closely with clients in the financial, insurance, media and technology sectors, as well as family-

“We’re delighted that Jennifer has chosen to join Thackray Williams” owned businesses and a diverse range of Senior Executives.

“I am excited to be joining Thackray Williams, a firm highly regarded for its excellent workplace culture as well as its legal expertise, and I look forward to working with the existing team of excellent employment lawyers,” she

comments. “I am particularly excited about contributing to the growth of the firm and helping the team to flourish.”

Ms Nicol has undertaken specialist training in workplace inclusion and has a particular interest in workplace wellbeing and mental health. “My in-depth training in workplace inclusion and discrimination means I always strive to understand what HR clients and leaders need, above and beyond good commercial advice,” she explained.

“We’re delighted that Jennifer has chosen to join Thackray Williams. Her appointment is part of our strategic plans to bolster our Commercial Group to enable us to deal with our growing client base, from global brands to ambitious SMEs,” added Ms Thompson. “We are now looking for a new Head of Commercial Property to help service the increasingly complex estates of our commercial clients.” www.thackraywilliams.com

Simon Main joins Cripps as partner in residential conveyancing Experienced residential property lawyer Simon Main has joined Cripps as a partner in the firm’s London team SIMON joins from Streathers (West End), bringing with him a wealth of experience in high-value residential transactions, including freehold and leasehold acquisitions and disposals, as well as landlord and tenant and development matters. He advises a wide range of clients – from high-net-worth individuals and property investors to developers – combining legal expertise with practical, commercially focused guidance.

Simon will play a key role in the residential property team, working closely on strategic client accounts and bringing added strength to the firm’s growing presence in the high-value residential market.

Recent highlights from Simon’s practice include advising on multi-million-pound plot acquisitions and development finance deals in London and acting on residential site purchases across the capital. He has also been involved in several high-profile deals, including transactions exceeding £10 million in some of London’s most

prestigious postcodes.

Commenting on his appointment, Simon said: “I’m thrilled to join Cripps and work alongside such a talented team. The firm’s reputation for exceptional client service and its commercial, solutions-focused approach align perfectly with my own. I look forward to helping clients navigate complex, high-value property matters and

contributing to the continued success of the property team.”

Rebecca Hughes, partner and head of the residential team, added: “We’re very pleased to welcome Simon to the firm.

His strong track record and specialist knowledge will be a great asset to our team as we continue to expand our work in the high-value residential property space.” www.cripps.co.uk

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Leading the way in neurodiversity law Thackray Williams Law builds expertise in supporting neurodiverse communities as one of its Managing Partners speaks at annual global ADHD conference

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mma Thompson, Managing Partner of Thackray Williams, has helped increase understanding of the challenges and rights of neurodiverse people as a speaker at the fourth annual Global ADHD Conference.

Thackray Williams is building a specialism in neurodiversity, led by Ms Thompson, who heads the Employment and Education sectors. The leading Kent and London law firm is increasingly supporting individuals who have been discriminated against because of their neurodiversity, as well as advising businesses, schools and public bodies to ensure they are compliant and implementing practices which enable people to flourish.

Ms Thompson was invited to speak at the global event, which took place between October 2 and 3, following her successful challenge of a discriminatory exam policy and her collaboration with ADHD UK offering a pro bono support group for people who have been discriminated against at work on the grounds of their neurodiversity.

“Unfortunately, the legal support group

Emma Thompson I run with ADHD UK has brought home to me how many neurodiverse people are experiencing discrimination in multiple areas of their lives – particularly at work or in education,” she comments.

“I was therefore delighted to be asked to be a speaker at the fourth annual Global ADHD Conference to share the best learning on ADHD across the world to enable those with it to thrive – both for their benefit and for wider society.

“The conference highlighted the similar challenges being faced by those with neurodiverse conditions across the world, as well as sharing innovative insights and strategies for creating organisations and

societies where everyone can flourish.”

ADHD, or Attention Deficit Hyperactivity Disorder, is defined through analysis of behaviour. People with ADHD show a persistent pattern of inattention and/or hyperactivity. It is officially classed as a neurodevelopmental disorder, but can also be considered a disability if it impairs daily functioning and development.

Ms Thompson recently successfully challenged a change of exam policy introduced by a local council which effectively discriminated against pupils with ADHD by denying them extra time.

“I’m delighted that they recognised the discriminatory nature of their policy and agreed to review extra time allowances for pupils who have been identified as having concentration issued caused by ADHD. “I understand some councils have reviewed their policies but unfortunately the instructions we’re receiving at Thackeray Williams show too many organisations are still failing the neurodiverse. As an employment lawyer, with a specialism in education, I’m delighted to help challenge unacceptable practices.” www.thackraywilliams.com

In business, hitting a plateau is inevitable.

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That’s where Northern Star can help.

Book your free discovery call now and together we’ll scale your business confidently, efficiently and successfully.

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

FEATURE

Say “hello” to Paramount Place.

Part of the Thrive Living collection by Retirement Villages Group, this brand-new retirement community puts your independence, choice and wellbeing first. Located in the heart of Tunbridge Wells, you’ll find beautifully designed apartments set around a landscaped courtyard, with inviting spaces to relax, connect and enjoy life on your terms.

Welcome to retirement living, but not as you may know it.

Scan the QR code and register now for priority invites to our launch events.

01892 346 651

paramountplace.co.uk Tunbridge Wells, Kent

Opens Late Summer 2026

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Recruiting for growth: Why the best hire might be better than you

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ecruitment is one of the most powerful levers for business growth, yet it’s also one of the easiest places for opportunity to slip through the cracks. Too often, decisions made in the interview room are influenced less by strategy and more by personal feelings.

I’ve seen it many times…

An interviewer compares the candidate’s salary expectations to their own and lets resentment creep in.

Another worries that the applicant might be after their job in time.

Or perhaps the interviewer is wellliked in the office and suddenly feels threatened that the new person might become more popular.

These scenarios are real, human, and understandable, but they’re also dangerous. Because in these moments, great candidates get rejected, and businesses lose the chance to bring in talent that could take them forward.

Here’s a piece of advice that some may find daunting, maybe even terrifying: The secret to recruiting for growth is to hire people who could outshine you.

Yes, it can feel uncomfortable to

block their own advancement by trying to hold onto everything. They take on too much, performance dips, and instead of moving forward, they stagnate. But when you intentionally recruit someone ambitious, someone who could one day do what you do, you create a funnel of talent. They grow, you grow, and the business grows.

Think of it as building a ladder, not a wall. Each strong hire adds another rung.

If you’re always hiring people who could “never do your job,” all you’re really doing welcome someone who seems sharper, is keeping yourself stuck on the same more ambitious, or more charismatic. rung forever.

But that’s exactly what creates space for So next time you’re interviewing, check growth. Bringing in talent that has the in with yourself. Are you evaluating the potential to grow into your role doesn’t candidate on their ability to move the diminish your value - it multiplies it. business forward, or are you holding them Why? Because no one can be all things back because of your own insecurities? to all people. Businesses that rely on one Recruiting for growth requires courage. individual holding all the expertise and It means hiring people who are capable, influence are fragile. Growth comes from confident, and perhaps even more structure. It comes from progression. It impressive than you in comes from recognising that the next some areas. That’s not a stage of your own development may irey threat, it’s an opportunity. depend on having someone capable of ee A D If they shine, hire them. stepping into parts of your role so you can focus on what’s next. PMI 130x90 advert - chosen 05.24.qxp_Layout 1 29/05/2024 14:36 Page 1 TH

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Do you need flexible, pragmatic HR support?

Frustrated that HR issues prevent you from focusing on your business?

If so, then get in touch T: 01892 300360 info@gfhr.co.uk gfhr.co.uk

Barnes Lodge - Tunbridge Wells Business Magazine.pdf 1 08/05/2025 10:36:43

“HR is all about people, so our approach is always personal.”

FINANCE

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

“Why midlife mindset is a business asset” Tracey Louise Taylor, founder of MenoMoney, explains how a brain tumour led her to reframe her thinking around finance - and launch her own business as a result...

O

ctober isn’t just another page in the diary. It’s Global Menopause Awareness Month – a chance to spotlight a stage of life that silently shapes careers, businesses, and bank accounts.

Menopause doesn’t just affect health.

It influences energy, focus, confidence – even the financial decisions that keep a business alive. For founders and professionals, it can be the hidden storm that decides whether we stall or soar.

When health shook my finances Nineteen years ago, at 39 weeks pregnant, I suddenly developed strokelike symptoms. Scans revealed a 6cm benign meningioma – a slow-growing brain tumour triggered by pregnancy hormones. Within days I was induced, and weeks later I faced brain surgery.

It was the best and worst of times: welcoming new life while confronting the possibility that mine might never be the same. What struck me most was how quickly a health crisis rippled into my finances. Suddenly, everything from security to future planning felt uncertain.

The second hormone storm Years later, menopause arrived with brain fog, fatigue, and anxiety. Having already faced a hormone-driven tumour, I recognised the parallels: both experiences destabilised my resilience and directly impacted my financial and business decisions.

That was the turning point. I realised money mindset and hormones are deeply connected – and both ripple straight into business choices. When focus, confidence, and resilience waver, so do pricing, growth strategies, and everyday financial decisions.

That’s why I founded MenoMoney. At first it was just me and a few clients, but word spread. These days I’m invited onto stages from London to local business hubs, sharing the same message: midlife

Three key secrets to financial abundance in business 1. Ritual, not reaction

Most founders only check their finances when something’s gone wrong. Flip that.

Create a weekly money ritual that keeps you proactive, not panicked: Cashflow – What’s moving in and out of the business?

Value – Are you charging in line with the results you deliver?

Alignment – Does your business model reflect your bigger goals, or are you drifting into busyness instead of growth?

mindset is a business asset. My mission is to support midlife businesswomen in reframing money stories, strengthening mindset, and building enterprises that thrive with clarity, confidence, and financial stability – even through life’s stormiest seasons.

Why midlife female founders matter Today, women over 50 are the fastestgrowing group of entrepreneurs in the UK. With decades of experience, purpose, and strong networks, they’re reshaping the business landscape. But they also juggle unique pressures: caring for loved ones, navigating financial transitions, and managing the realities of hormonal change.

And here’s the truth: midlife mindset is the most valuable asset in business.

It’s what turns experience into wisdom, pressure into clarity, and setbacks into strategy. Without it, even the most talented founders can feel stuck or overwhelmed. With it, they create businesses that not only generate income but deliver impact, meaning, and resilience. menomoney.co.uk

Three key secrets to financial resilience in business Menopause doesn’t have to signal the end of ambition or growth. With clarity, resilience, and practical financial strategies, it can be a launchpad for new success.

To help with that, I’ve pulled together a short guide, Three Secrets to Financial Resilience in Midlife. It’s a simple

extension of the tools I share with clients – and you can download it free at www.menomoney.co.uk/ebook Because resilience isn’t about bouncing back. It’s about building forward – and it starts with the most valuable asset you already hold: your midlife mindset.

This rhythm builds consistency and keeps your money tied to purpose, not pressure.

2. Weather-proof your business

Like the British weather, business is unpredictable. That’s why you need two pots: • A storm pot for slow months, unexpected expenses, or market shifts.

• A sunshine pot for reinvestment, scaling, and the opportunities that fuel growth.

Storm pots keep you steady. Sunshine pots keep you moving forward. Without both, you’re stuck in survival mode.

3. Rewrite the money script

One of the biggest blocks midlife founders face is the fear of raising prices. The inner script often whispers: • “If I charge more, clients will leave.”

• “I’m not worth it.”

• “People can’t afford it right now.”

• But those stories keep you underpaid and exhausted. Reframe them into: • “The right clients value me at the right price.”

• “I’m charging in alignment with the transformation I deliver.”

• “Raising prices creates space to serve better, not less.”

Confidence in your pricing isn’t just about numbers – it’s about resilience and self-belief. And when you change the script, you change the decisions that shape your business.

FINANCE

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

A trusted name for over 30 years Stephen Tester has served Crowborough as a funeral director for over 30 years. His gentle, caring approach comes from his belief that looking after families and their loved ones is a privilege that should never be taken for granted.

At Stephen Tester Funeral Directors, you can count on compassion, understanding, and reassurance. Stephen, along with general manager Kim Eastwood and funeral director Roy Bastin will guide and support you, every step of the way.

Stephen and the team are here for you If you have any questions or would like to meet in person, please get in touch. We’re available 24 hours a day.

www.stephentesterifd.co.uk Beacon House Crowborough TN6 2QX

01892 577166

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Deputy Mayor lends her support for charity fundraiser

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Deputy Mayor Bev Palmer attends Meet & Greet Macmillan Coffee Morning at GM Valentine Family Funeral Directors

n Thursday, September 11, GM Valentine Family Funeral Directors welcomed the community to their Meet & Greet Macmillan Coffee Morning. Deputy Mayor Bev Palmer attended the event in order to show her support for both the charity and the vital services provided by GM Valentine.

The event brought together local residents to enjoy delicious coffee, cakes, and good company, all in aid of Macmillan Cancer Support. The coffee morning also served as a reminder of the compassionate, personalised services GM Valentine Family Funeral Directors offers to families during difficult times.

SUPPORT NETWORK: Deputy Mayor Bev Palmer, second from left, with the GM Valentine’s team

“

Photography: Create the Image Reflecting on the importance of supporting local charities, Ms Palmer said, "It’s a privilege to be part of this event, where people are coming together not just to support Macmillan but to also honour the work of local businesses like GM Valentine, who provide essential care and support to families in their time of need."

GM Valentine Family Funeral Directors has long been a trusted name in the Orpington and Bromley area, and opened their second home in St John’s Road, in November last year.

Whether it’s arranging a traditional funeral, providing pre-paid funeral plans, or offering bereavement support, GM Valentine is dedicated to offering thoughtful and comprehensive services to meet the unique needs of each family.

"We pride ourselves on providing a compassionate, professional service to those who need it most," stated Gary Valentine. "Our care team understands that every family’s situation is different, and we work closely with each family to ensure that their wishes are respected

Reflecting on the importance of supporting local charities, Deputy Mayor Bev Palmer said it had been a privilege to be part of this event and every detail is handled with care."

In addition to its funeral services, GM Valentine offers a selection of memorial products, transportation services, and aftercare support, ensuring that families are not left to navigate the grieving process alone. The business’s bespoke approach aims to alleviate as much stress as possible during an already emotional time, allowing families to focus on what matters most: remembering and celebrating the life of their loved one.

A COMMUNITY COMING TOGETHER FOR A SPECIAL CAUSE While the focus of the event was on supporting Macmillan Cancer Support, it also highlighted the strength and unity of the local community. Attendees took the opportunity to mingle, share stories, and show their support not only for the charity but also for GM Valentine, whose community-focused ethos plays such an integral role in the lives of local families.

LOOKING TO THE FUTURE Deputy Mayor Bev Palmer ended her visit by thanking everyone for their generosity and participation. "Events like these truly show the heart of our community," she said. "By coming together to support Macmillan and businesses like GM Valentine, we’re all making a difference in the lives of others."

The event was a wonderful success, raising much-needed funds for Macmillan while further strengthening the bond within the local community. With support from both businesses and residents, GM Valentine Family Funeral Directors continues to be a pillar of care and compassion, helping families through every step of their journey. gmvalentine.com

Promotional Feature TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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PROTECTING YOUR BUSINESS FROM THE IMPACT OF CYBER ATTACKS In today’s digital world, cybercrime is a growing concern for businesses of all sizes. If you handle customer or employee data, use networks or systems for trading, or manage online payments or bookings, it’s important to be aware of the potential risks.

Sadly, cyber-attacks have evolved and are occurring more frequently. According to the 2025 UK Government Cyber Security Breaches Survey, just over four in ten businesses (43%), and around a third of charities (30%) report having experienced some form of cyber security breach or attack in the last 12 months.

If a cyber-attack occurs, it could cause disruption to your systems and impact your ability to trade.

Furthermore, with the laws in place around data security, you could find that the attack has a financial, legal, and reputational impact on your business.

At NFU Mutual through carefully chosen products provided by our expert partners, we can provide cover, support, and help you put plans in place to protect you and your business should the worst happen.

Full details of the cover available, including any limits and exclusions that may apply will be explained to help you choose the right cover for you.

For more information call NFU Mutual Tunbridge Wells and Flimwell agency on 01892 337488 or pop in to see us at 55 High Street, Tunbridge Wells, TN1 1XU to discuss protecting your business from the impact of cyber-attacks.

S Joubert & P G Bowring is an appointed representative of The National Farmers Union Mutual Insurance Society Limited (No. 111982).

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Seasons greetings In his regular column for Tunbridge Wells Business Magazine, Alex Green, CEO of RTW Together BID announces plans for the BID’s commitment to ‘Joy to the Wells’ this Christmas

Artist’s impression

O

ne of the biggest enhancement projects that RTW Together BID delivers each year is around Christmas, and this year promises to be the best one yet! Over the past couple of years we have brought all the promotions and street dressings together under the banner of ‘Joy to the Wells’, a welcoming, festive campaign to encourage more people to spend more time and money with our BID members by enjoying the atmosphere whilst shopping, dining and walking around the town centre.

We are excited to be expanding the town-wide Christmas Light scheme to more streets, bringing seasonal interest and visitors to the town. With 75 light attachments & cross street banner lights, this year we are bringing even more sparkle to Grosvenor Road, Camden Road, Grove Hill park and Crescent Road.

The Christmas Kick Off this year incorporates three phases on Saturday 15 November. From 10am – 4.30pm a Festive Fair will pedestrianise part of Mount Pleasant, outside Civic Way, with a community performance stage, market stalls and fairground attractions.

From 5pm, we will be officially launching Christmas, so please join us for the free Singalong Santa Parade. Thanks to our friends at TW Round Table, Santa will be joining us along with local musicians and panto characters, who will lead us in singing carols as we walk.

The parade will start from Civic Way and take a tour around the town. At the parade this year, we are very excited to be introducing the new star of the show, ‘Rudolph’s Runner’, a land train that will spend Christmas here in Tunbridge Wells.

Tickets to take a trip on the train, taking

“

We welcome any ideas for additional initiatives to promote a sustainable, nature and environment-friendly culture in Tunbridge Wells in parts of the town and parks, will include asking passengers to help Rudolph find all the missing reindeers en route, and will be available to book on selected dates and times, in the lead up to Christmas for young and old to enjoy. At the end of the parade, around 6.45pm, we will celebrate with fireworks on Camden Road, which will be closed off for our After Party. A lovely way to celebrate in our town centre, there will be live music, bauble bingo with free prizes, and a street party with local businesses selling food and drinks, until 10pm.

We have some great activities planned for the lead up to Christmas which we will launch later this month. There is a free Elf Trail for families to enjoy, encouraging people to get out and about in the town, using the RTWLoveLocal App to guide them. Running from 01 December – 4 January, the 12 cheeky elves will be up to no good in a number of shop, office, restaurant and café windows and we need you to find them all! For the grown-ups, we are launching Beau Nash’s Jolly Jaunt, a curated tour around the town with Beau Nash himself, taking in a number of hostelries on the way – perfect for an alternative works Christmas do or a night out with friends.

To be involved as a sponsor of any of these events, giving huge brand presence in the town please contact me directly at biddirector@rtwtogether.com. To find out more about all our Christmas activities, please follow our socials @rtwtogether or visit www.joytothewells.co.uk.

Christmas inTunbridge Wes ... and for the adults Rudolph’s Runner

New exciting activities this Christmas in Tunbridge Wells!

Rudolph’s Runner

The Twelve Elves of Xmas

Beau Nash’s Jolly Jaunts

• Book online and jump aboard • 40min family interactive experience • Help find the missing reindeers

• Find naughty elves playing around town • Free children’s trail activity • Check in to be in a chance to win prizes

• Discover RTW through a guided theatrical tour • Perfect for a work do or friends • Includes Xmas food and drinks

To find out more scan here or visit www.joytothewells.co.uk

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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15% discount for groups of 4+ on quoting "TWBIZ"

a A tot sive r imme51 nique and u room e escap rience expe

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

“Volunteering is a win-win for everyone” For this month’s Community Heroes, Sarah Raine catches up with Sally Mackenzie, a volunteer at Aspens to find out more about this special charity For those who don’t know Aspens, can you tell them a little about the charity?

Aspens provides high-quality care and support to autistic individuals and those with a learning disability through a variety of integrated services across the South-East.

The charity has a large site in Pembury, near Tunbridge Wells, which includes The Bluebell Café, an animal farm, a woodland walk and a children’s play area, all of which are open to the community throughout the year.

Giving back is about gratitude. I’ve had a pretty good life and so understanding what life is like for some, I think it’s important to give a little back. I’ve also been inspired by my sister Jenny, who runs a centre in Australia for people with mental health conditions, and my sister Barby, who worked for many years at a Rudolph Steiner school. Volunteering here felt like a natural step.

How would you describe the community spirit and care at Aspens?

These are at the heart of everything we do, and, in turn, this reflects the values I try and live my life by.

“

All of the Aspens team have created such a happy, therapeutic and colourful environment, it really is something special How long have you been a volunteer at Aspens?

My connection to Aspens runs deep. My husband grew up locally, and so I have known the charity, and the residents and staff who work there, for many years. My role as a volunteer for Aspens includes maintaining the beautiful flowers and plants on display and for sale at The Bluebell Café at Aspens’ Pembury site.

Helping bring colour to the Aspens café is one of my highlights. I enjoy lending a hand with seasonal children’s craft activities, and supporting the café team when they need an extra pair of hands. I was overwhelmed to be named Aspens’ Volunteer of the Year in 2024.

Can you tell us about the horticultural team there?

They are a great bunch of people made up of residents, staff and volunteers. I thoroughly enjoy helping them water, weed, dead head and also help out with the Christmas wreath making - which will soon be upon us!

The horticultural team have really worked their magic in recent years, and we were delighted when The Bluebell Café celebrated multiple wins at the 2024 Tunbridge Wells in Bloom Awards, including Gold for Best Shop Front, Best Business Grounds, Best Café, and Best Commercial Basket/Planter.

What inspired you to volunteer your time?

I would say it’s down to the incredible people that work and volunteer at Aspens.

Becky Teles-Amaro, the Hospitality Manager, and her team have been a great help and an inspiration. Becky is always a happy face and has such amazing energy. From the garden team, Mike Giles has influenced my understanding of Aspens over the years, and Judy Sullivan’s work with her beautiful cottage garden flowers has also inspired me. All of the Aspens team have created such a happy, therapeutic and colourful environment, it really is something special.

Why do you think volunteering matters so much in our community?

It is a win-win for everyone, in my opinion. When people volunteer their time, they are making a huge difference to a charity in their local community, and are helping the charity to spend their limited funds on those they support by not having to employ people in roles that volunteers can deliver. Even a couple of hours a week can make a huge difference.

It is also the huge sense of fulfilment it gives the volunteer. My role at Aspens brings me so much joy and a sense of purpose.

Get in touch: There are lots of opportunities to volunteer with Aspens, either locally or across the South East. Visit volunteering@ aspens.org.uk to find out more.

And although there is no entrance charge to Aspens’ site donations are warmly welcome so visitors can tap to donate in the machine located in the car park or donate via the website. www.aspens.org.uk

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Support network Dan Flanagan of Dad La Soul tells Tunbridge Wells Business Magazine about the new venture that his support group for fathers is creating for Tunbridge Wells

B

y day, Charlie’s Angels Kitchen on Camden Road is a payas-you-feel café. Families eat delicious surplus food and neighbours connect over coffee.

However, on Thursday, October 2, the lights dimmed, and the DJ decks began.

Thirty dads, grandads and allies launched Dad La Soul in Tunbridge Wells. It is the first chapter outside Sussex.

Over the past eight years, the awardwinning community interest organisation has hosted over 500 events and connected with 12,000 dads across the UK. It delivered a global TED Talk on fatherhood and produced the UK's largest dad playdate at Brighton & Hove Albion's Amex Stadium in June this year.

For founder Dan Flanagan, a native of Tunbridge Wells, it felt like a homecoming.

He and Charlie Moore first met as teenagers at the local YMCA. They spent nights at youth clubs and roller discos. “I have dreamed of bringing this home for years,” Dan said. “Seeing the room full was incredible.”

The launch marks the beginning of a

this,” said Charlie Moore, Founder of Charlie Angels Kitchen. “Seeing the place full, with laughter and honest talk, and fathers from as far away as Ashford and Brighton, was special.”

The evening was alcohol-free by design.

That meant that dads in recovery, and those who do not drink, could relax. “It was a great night,” said Will Palmer, a Chief Information Security Officer from Crowborough. “I chatted to people I had not seen in decades. I was blown away by

“

two-year, £300,000 expansion for Dad La Soul across Tunbridge Wells, Eastbourne, Lewes, and London, funded by The National Lottery Reaching Communities and Children In Need.

Every week in the UK, more than 84 men take their lives. Dad La Soul blends music, comedy, and shared experiences to build trust and prevent that from happening.

Inside the café, the mix was striking.

Married and single dads stood with widowers and men without children.

Grandads chatted about tackling food waste. Brighton-based stand-up comedian Martin Warren set the tone early. His set was a no-holds-barred look at men’s mental health.

“We have waited a long time for

Every week in the UK, more than 84 men take their lives. Dad La Soul blends music, comedy, and shared experiences to build trust and prevent that from happening their journeys and their triumphs in the face of adversity.”

Local partnerships are already forming.

Local solicitors' firm, Cripps, has offered to support future sessions. St Barnabas School is exploring father involvement projects. The Dad La Soul team is collaborating with AA and a peer group of fathers with experience in the neonatal intensive care unit.

The next event is on November 6 from 7-10pm. Meetings will then take place on the first Thursday of every month.

For more information and to book tickets, visit www.dadlasoul.com Follow Us: @dadlasoul on all social channels.

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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RECRUITMENT

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Getting the Right People in Place: How RecSol Champions Commercial Permanent and Temporary Hiring – throughout Kent and Sussex from our Tunbridge Wells office

I

n today’s fast‑moving business environment, having the right people in your team is more than a box to tick — it is the strategic advantage that helps you grow, innovate and stay resilient.

At Recruitment Solutions (RecSol), based in Tunbridge Wells, Sevenoaks and Kings Hill, we specialise in partnering with businesses to deliver commercial permanent and temporary staffing solutions that truly align with their goals. (recsol.co.uk)

Why RecSol? The Difference Is in the Detail

From the first conversation through to on‑boarding, our approach is proactive, personalised and guided by a philosophy: we deliver the service we ourselves would want to receive.

We don’t just match CVs to job descriptions — we invest time to get under the skin of every client’s culture, strategy, and expectations. Likewise, we strive to understand not just candidates’ past roles, but their ambitions, values, and working styles. This gives us an edge in producing high‑quality, long lasting matches.

Because we work across Kent, parts of London, and increasingly further afield, we offer both deep local knowledge and the capacity to support broader projects.

We offer: • Permanent recruitment — ideal when you want someone who becomes a core, long‑term contributor • Temporary & fixed‑term staffing — flexible resourcing to respond to peak demand, maternity cover, or project surges • A consultative, value‑adding service — from job design, market mapping, candidate assessment, to salary benchmarking

Commercial Permanent & Temporary Services: Designed for Business

Permanent Recruitment — Building for the Long Haul When your business needs key hires — whether senior management, functional leads or skilled professionals — permanent recruitment places a premium on alignment. We run rigorous screening, competency assessments, and cultural fit evaluation. Our aim isn’t just to fill a vacancy, but to deliver a hire that helps someone grow in role, contribute meaningfully, and remain engaged.

Temporary / Fixed-Term Staffing —

• The client reported that ROI on recruitment fees was achieved within the first 8 months due to increased revenue.

This blended model allowed the client to keep momentum in the short term while making a critical long‑term strategic hire — and reduced their risk of making a costly misplacement.

Flexibility & Speed In times of volatility — unpredictable demand, staff leave, seasonal surges — temporary staff deliver agility. Because we maintain an active and well‑vetted candidate pool, we can respond quickly to your needs. Our consultants manage all compliance, onboarding and backup planning, giving you a light but reliable extension of your HR function.

Case Study: Boosting Sales Capacity in a Fast-Paced SME

Client: A mid‑sized B2B technology firm headquartered in Kent, with national expansion ambitions Challenge: Their sales team was struggling to cope with inbound leads; existing headcount was stretched, and mis-hires would risk their growth trajectory Solution (Permanent + Temporary blend): 1. Scoping & brief: We worked closely with the Managing Director and Head of Sales to define the ideal candidate profile, KPIs, and growth trajectory.

2. Short‑term cover: We placed two temp sales executives for 3 months to immediately help with lead conversion and relieve pressure.

3. Permanent hire: Concurrently, we ran a search for a Sales Manager with experience scaling inside sales operations. After a 6‑week campaign, we presented a shortlist of 3 highcalibre candidates.

4. Onboarding support & follow-up: We remained engaged through the first 3 months, coaching the client and onboarding the new manager to ensure early traction.

Outcome: • The temporary staff supported an immediate uplift in lead conversion, preventing opportunities from slipping • The permanent hire exceeded target within five months, built new processes, and went on to hire additional staff

What Clients & Candidates Say “I have used Robert Dutton and the Recruitment Solutions team for the last 5 years; initially we used them in competition with other agencies but they quickly showed us the Recruitment Solutions difference! They do what they say they will, they understand, they care and they get it right. Recruitment Solutions are our first choice … every time!”

From a candidate perspective: “I was hesitant about changing roles, but the RecSol team took the time to understand my goals, supported me through the interview process, and checked in during my early months. I felt they had my best interests at heart.”

These testimonials reflect recurring themes: trust, responsiveness and alignment.

Why Now Is the Right Time to Partner with Us • The labour market is more dynamic than ever — your people strategy is a differentiator • Mis-hires or delays are costly — in lost productivity, morale and opportunity • A trusted recruitment partner can reduce those risks, accelerate hiring cycles, and free you to focus on core business • RecSol’s long-standing reputation and local embeddedness gives clients confidence in our judgment and delivery Contact us today Tunbridge Wells: 01892 540 054 (recsol. co.uk) Sevenoaks: 01732 746 604 (recsol.co.uk) Kings Hill: 01732 920 630 (recsol.co.uk) Let us help you build teams that build businesses — and careers that reward.

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

BUDGET NEWS

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RECRUITMENT

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

How to recruit smartly on a tighter budget

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Hiring in uncertain times can be risky but thankfully help is at hand courtesy of the expert team at TN Recruits...

cross Tunbridge Wells, Kent and Sussex, businesses are facing the same challenge: how do you continue to grow when the cost of doing business keeps rising?

From higher wage bills and employer contributions to increasing energy and operational costs, budgets are under more pressure than ever. For many local employers, recruitment feels like one of the first areas to cut back on.

But here’s the reality: a bad hire is far more expensive than no hire at all. And leaving a role vacant for too long can cause just as much damage - whether that’s lost clients, reduced productivity, or overstretched teams.

“

In uncertain times, recruitment becomes more strategic, not less. The businesses that thrive are the ones who know how to make the right hires THE RECRUITMENT ROI CHALLENGE Many of the business owners we speak to across Tunbridge Wells and the wider South East ask the same question: “How can we be sure that recruitment spend delivers real value?”

At TN Recruits, we believe the answer is not about cutting recruitment altogether it’s about recruiting smarter.

Our approach combines local expertise, innovative tools, and a personalised service to make sure that every placement we make isn’t just a quick fix, but a longterm asset for your business.

LOCAL BUSINESSES, REAL RESULTS Take, for example, a finance firm in Tunbridge Wells who came to us after struggling to fill a senior accounts position for six months. By the time they approached TN Recruits, their team was overstretched, morale was low, and deadlines were slipping. Within three weeks of working with us, we had introduced them to a candidate from our database who wasn’t actively applying elsewhere but was open to the right opportunity. The hire not only solved their immediate problem but also brought new

skills that allowed the firm to expand its client offering.

Stories like this are happening across Kent and Sussex, from customer service teams needing reliable temps during busy periods, to law firms searching for the right trainee solicitors to grow with them.

WHY NOW IS THE TIME TO INVEST WISELY In uncertain times, recruitment becomes more strategic, not less. The businesses that thrive are the ones who know how to make the right hires, at the right time, with the right support.

At TN Recruits, we’ve built our reputation on being that support. Whether you need a permanent placement, a temporary solution, or specialist legal talent, we are the local recruitment partner who will help you hire with confidence.

• 40,000+ pre-vetted candidates mean you only see applicants who are qualified and committed.

THE BOTTOM LINE Tighter budgets don’t mean lowering expectations. With TN Recruits, you can recruit smarter, faster, and more costeffectively — ensuring every hire makes a measurable impact on your business.

• Our exclusive networks across Kent, Sussex and Surrey give you access to hidden talent that never appears on job boards.

Call us on 01892 571105 or visit www.tnrecruits.com to start a conversation with your local recruitment expert.

HERE’S HOW WE DO IT:

• Personalised service ensures you’re investing in candidates who fit both your role and your culture - people who will deliver from day one.

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Returning a Lease Car? How to avoid extra charges with Dent Rewind Handing back a company or lease car can be stressful. Every scratch, dent, or scuff is inspected, and repair costs from leasing companies are often far higher than expected.

This is often how they make their money!

The result? Surprise charges that could be avoided.

Spot Issues Early Check your car a few weeks before return. Look over panels, bumpers, alloys, and the interior in good daylight. Anything beyond light wear, for example, deep scratches, curb damage, or dents, will likely mean extra costs. The team at Dent Rewind are used to car returns and the requirements of the lease companies, and are happy to check your vehicles and offer advice.

Fix Dents & Scratches Beforehand Small dents are one of the biggest culprits for end-of-lease penalties. Leasing companies usually outsource repairs to main dealers at premium prices. At Dent Rewind, our paintless dent removal and smart repair techniques restore your car for a fraction of the cost.

Don’t Forget the Details A clean car, full service history, and all accessories (like keys and parcel shelves) should be handed back. These simple steps, stop small oversights becoming big bills.

The Bottom Line End-of-lease charges are avoidable. With a quick check and expert dent removal, you can return your car in great shape and keep money in your pocket.

Dent Rewind: Repair it now, avoid charges later

Discover how your company could benefit from being part of our exciting business community and enjoy unique marketing, PR and networking opportunities. www.twbusinessmagazine.com hello@twbusinessmagazine.com

Get a free quote today

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FEATURE

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

“AI isn’t replacing us, it’s empowering us” Brandon Keenen is the founder of ViVV Marketing Labs and a member of the Royal Tunbridge Wells Media Group. Here he explains why far from being a threat, AI is in actual fact a small business’s lifeline in a tough economy

Y

ou’ve heard the talk. Over a cocktail at Club Quantum or a gig at the Forum, the conversation turns to Artificial Intelligence, often shrouded in dystopian headlines about robots taking over. It’s easy to get sucked into the doom and gloom, but that’s not the whole story for our local business community.

While everyone’s worried about AI taking jobs at big companies, for small business owners in Tunbridge Wells, it’s the opposite. It’s not replacing us; it’s empowering us. It’s the silent partner we’ve always needed, the tool that levels the playing field and lets us punch far above our weight.

“

Using AI is the single biggest opportunity to ensure the future of business in Tunbridge Wells stays vibrant, innovative, and human I know this because I’ve lived it. As the founder of a local tech start-up, ViVV Marketing Labs, I’ve faced the same hurdles as any new venture. The costs can be crazy and the paperwork’s a nightmare; the path is never easy. It’s in overcoming these challenges that I figured out the true power of AI. When I started out, I was quoted a sticker-shocking £5,000 for a professional website. Instead of giving in, I used a platform called Vercel with an AI coding assistant to build an incredible website for just the cost of my time. An important note: this wasn’t a web designer losing a job. It was my company finding a way to get something done that I was never going to pay that much for in the first place.

More recently, I faced reinstating my business, which meant tackling a 25-page document of dense HMRC regulations.

Instead of days of stress and a costly accountant, I used an AI assistant. I ran it through ChatGPT, Gemini, and Claude, and Claude’s accuracy with the HMRC rules was a standout. A multi-day nightmare was sorted in an afternoon.

The impact on growth is even bigger.

Applying for grants is a miserable process that can take months. I recently used ChatGPT and Gemini to help with the research and drafting for an application, completing in two weeks what I had budgeted two months for. These aren’t just small efficiencies; they’re gamechangers that fuel real growth by saving weeks of time.

Getting started is easier than you think. Tools like ChatGPT, Perplexity, Gemini, and Claude are mostly free and simple to use. I find ChatGPT great for creative work, while Gemini is strong with logic, planning, and even creating images. For technical questions, Claude and Perplexity are excellent. However, remember the pitfalls: always fact-check their output and rewrite it in your own voice. These tools are a great starting

About the Author: Brandon Keenen is the founder of ViVV Marketing Labs, a Tunbridge Wells-based company that helps small businesses thrive with Enterprise grade AI marketing tools. Find out more at www.vivvlabs.com

point, not the finished product. A great tip is to ask the AI to question you first for a better result. Simply add: “Before you answer, ask me questions to better understand my goal.”

This is the real story of AI for SMEs. It’s not about replacing Naomi the breathwork coach or Hannah selling crystals on the Pantiles. It’s about giving them a hand with the boring, repetitive stuff so their human creativity and passion can be focused where it really matters. For us, the benefits are immediate and personal, giving the freedom to leave the office at a reasonable hour and the confidence to compete with national powerhouses.

So next time the chat turns to AI, let’s change the story. Far from being a threat, it is the single biggest opportunity for the independent businesses that are the backbone of our town. It’s a tool that, in our hands, will make sure the future of business in Tunbridge Wells stays vibrant, innovative, and human.

References Acas. (2025). Survey on AI in the workplace. www.acas.org.uk/reports British Business Bank. (2024). Unlocking potential: The role of technology in SME growth. www.british-business-bank.co.uk/research University of St Andrews. (2024). Productivity gains in SMEs through AI adoption. www.st-andrews.ac.uk/research/publications

www.rtwmg.com

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

FEATURE

SCAN HERE TO BOOK

PLANNING A SEASONAL GET-TOGETHER? From office parties to family dinners or drinks with friends, TN1 Bar & Kitchen is the ideal place to celebrate this Christmas.

Stay for drinks and dance into the evening Spacious venue with a lively atmosphere, perfect for groups New Years Eve party to see in 2026 Festive menus to suit all tastes Live music every Thursday, Friday and Saturday Open on Christmas Day

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Scan the QR code, give us a call, or visit our website: T: 01892 513900 W: www.tn1barkitchen.co.uk @TN1barkitchen 33 Monson Road, Tunbridge Wells, Kent. TN1 1LS We are open 7 days a week, from 9am - midnight Mon to Sat & 9am - 9pm on Sundays.

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FEATURE

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Local charities open new doors for support and growth The Pickering Cancer Drop-In Centre and Imago Community, have recently signed a transformational property deal...

T

wo local charities have exchanged on a property deal that will enable them both to open the door on exciting plans for the future.

The Pickering Cancer Drop-In Centre recently exchanged on 17-19 Monson Road, the building it hopes will become its new centre, only a few doors down from its current home. The building it has signed the paperwork on is the current home of charity Imago Community which, in turn, has cemented plans to move to a bigger building in Lamberhurst Vineyard.

“

This property deal will enable both charities to open the door on exciting plans for the future Pickering’s new building – double the size of the existing centre – will continue to provide a ‘warm and cosy hub’ for visitors, while offering the space for more quiet areas, as well as additional and accessible therapy rooms. In turn, Imago had out-grown its current location and needed a new head office to provide additional space for its expanding team, while remaining in the Tunbridge Wells borough.

The Pickering Cancer Drop-In Centre exists for anyone impacted by cancer, as well as their friends and family. It is entirely self-funding, run solely by volunteers and relies on donations to survive. Last year around 2,500 people turned to Pickering for help and

support, with therapists providing 1,000 treatments, all of which is provided free of charge. This exciting move for Pickering, comes at a time when the charity is celebrating its 21st birthday.

“When it comes to finding a property, location is key,” says David Bartholomew, Chair of the Board of Trustees at Pickering. “We love being based in the heart of Tunbridge Wells - so are delighted to have found our new centre…on our doorstep. At Pickering, we already work collaboratively with other local charities, so it feels special to not only be securing our future as a charity but seeing Imago do the same.”

Angela Ward, Deputy Chair at Pickering adds: “Both charities now have a lot of work ahead of us and Pickering doesn’t expect to be in our new centre until at least the spring of 2026. But, we are thrilled to have exchanged and be in a position to start making plans for this

exciting next stage for our charity.”

Imago Community is a social action charity offering a wide range of support services for people of all ages across Kent, Medway, East Sussex and London.

Last year, the organisation celebrated 60 years of supporting individuals, families and communities to improve their health and wellbeing, creating positive change together.

“After we exchanged on the building, we told our team that Pickering would be moving in and they were thrilled that another local charity would be using this space,” says Caroline Shaw, Chief Executive at Imago Community.

David Bartholomew comments: “We couldn’t have done this without the assistance of Tom Lumsden and his colleagues at CooperBurnett LLP, who guided us expertly through the paperwork. Thank you to them all, as well as our Centre Manager, Caroline McGibney for helping to ease this transition. We will miss having Imago as our neighbour but wish them well in Lamberhurst.”

While the Imago office staff will be making the move out to Lamberhurst, the Imago Charity Shop will continue to operate on Monson Road.

To enable its move, The Pickering Cancer Drop-In Centre has launched The Key to the Door Fundraising Campaign to raise £150,000.

To find out more about both charities, visit: www.pickeringcancercentre.org www.imago.community

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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FEATURE

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

“P2 Collective is more than a salon” As they move into a new premises on Camden Road we speak to Sam and Tom of P2 Collective barbers about their unprecedented growth and why they do things differently So let’s start at the beginning, when did you launch your business in Tunbridge Wells?

We launched The P2 Collective in Tunbridge Wells in 2023. From day one, we wanted to create more than just a barbershop. We wanted a salon space that felt premium but also communitydriven. Taking that leap of faith to open our own space was a big step, but Tunbridge Wells has been the perfect home for what we’re building.

Can you tell us a little bit about your background: how and why did you get into this sector?

We both came into the industry through different routes. Tom trained in a leading salon and really honed his craft before deciding to focus fully on men’s hair. Sam began as an apprentice barber in central Tunbridge Wells and worked his way up to managing a busy shop. We both realised we wanted to combine the polish and professionalism of a salon with the authenticity and community spirit of a barbershop. That’s really the DNA of P2.

“

The P2 Collective is more than a salon. It’s a community, a lifestyle, and a mindset working full-time in the salon has been intense. We haven’t had a proper day off in about 12 weeks but seeing it all come together has made the hard work worth it.

How has the journey of running your business been so far?

It’s been an incredible ride. In a short space of time, we’ve grown a loyal client base, been finalists at the Tunbridge Wells Business Awards, and built a brand that already goes beyond hair. The launch of our run club and PACER brand, as well as our weekly football collective, have really cemented our vision of building community. The challenges? Honestly, doing a full shop refit ourselves while still

What key elements do you think make you stand out from your competitors?

We believe it’s the combination of things. We offer salon-quality service with the relaxed energy of a barbershop.

We’re appointment-based, personal, and consistent – but we also care about building community. Both Sam and I are passionate about giving younger people a chance, regardless of background or experience. We started at the bottom and were fortunate to have some great mentors, which is why we’re passionate about our apprenticeship programme.

Also, our run club, PACER brand, merch,

and football nights are all part of that.

Clients don’t just come to us for a haircut they come to be part of something bigger.

That’s what makes us different.

Why did you move premises so quickly?

We just outgrew our old space. Demand grew so quickly, and we reached the point where we needed more chairs and more room to deliver the experience we want to give. The new space is six times the size of where we started, and we’ve doubled the amount of chairs. We’ve done the majority of the refit ourselves. It’s been tough, but we’ve poured everything back into the business to make this move possible.

FEATURE

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

And are you appointing more staff as a result?

Yes, absolutely. To match the new space, we’re bringing in more barbers and support staff. It’s really important to us that anyone who joins shares the right mindset and ethos.

We’re looking for people who not only have the skills, but also align with our values—people who are curious, collaborative, open to feedback, and committed to continuous growth because we’re not just building a team — we’re building a collective. Training and consistency will always be key, but we’re excited to grow

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What are you most excited about in terms of moving into your new premises?

The freedom to really design the client experience from start to finish. We’ve got more space, more chairs, and more opportunities to create a premium, welcoming atmosphere. It’s not just about scaling up — it’s about raising the standard and giving our clients the kind of space they deserve. We have the addition of a social hub, a comfortable area within the salon that people can use if they are having a hair cut on a working day or just need some time to check emails, have a coffee or regroup, For us, this feels like the next big chapter for P2.

What makes your business offering unique?

Just that The P2 Collective is more than a salon. It’s a community, a lifestyle, and a mindset. We’ve worked incredibly hard to get to this point, and we’re so grateful to our clients, friends, and supporters who have been part of the journey so far.

This is just the beginning… we’re building something that we hope will inspire and connect people, whether they’re coming in for a haircut, joining a run, coming for a meal out, or turning up for Friday night football. www.thep2collective.co.uk

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RECRUITMENT

TUNBRIDGE WELLS BUSINESS MAGAZINE MAY 2025

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AFTER HOURS

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

A decade of Wicked fun at the EM Forster Theatre

This year marks the ten-year anniversary of Tom Swift’s Wicked Productions performing panto at the EM Forster Theatre in Tonbridge. Eileen Leahy caught up with Tom and the venue’s Theatre Manager Kat Portman Smith to discover the secrets of this successful partnership and to learn more about this year’s show Jack and the Beanstalk...

I

n a digital age where screens and smart phones are the norm it’s really encouraging to know there is still a place for a good old fashioned panto.

And no one will agree with this more than Tom Swift, the talented performer, writer and all-round creative entrepreneur who runs Wicked Productions.

Tom’s successful theatre troupe has been putting on pantomimes all over Kent since 2012 but Wicked’s true home is to be found at the EM Forster Theatre, located in the picturesque grounds of Tonbridge School. This year will mark a decade of Tom and his team treading the boards at the theatre, located in the grounds of Tonbridge School, gleefully entertaining both the young and old with witty scripts, fun props and of course Wicked’s now legendary Boombox.

“

There'll be a lovely buzz of giggles and excitement because the audience knows they're in for a good two hours of silliness “It is an amazing achievement to be marking ten years and to have such a loyal following,” smiles Tom when we meet along with Kat Portman Smith, Manager of the EM Forster Theatre, one sunny autumnal morning.

This year Wicked Productions will be putting on their version of Jack and The Beanstalk, from December 12 to January 3, and it’s certainly something that Tom and Kat are both very excited about.

For the tenth year anniversary Tom wanted to do something special which is why he’s brought back acting legend and Tunbridge Wells resident Michael FentonStevens as Dame Trott. The star, who has just finished a year-long stint in the West End in the musical Wicked, has performed many times with Tom. Alongside him will be Rhys Whiteside, playing Jack and former Trinity Artistic Director John Martin as baddie Crook Back. Tom will play Silly Billy while his wife Amanda is Pat the Cow. The aforementioned Boombox is almost like another character – but you’ll have to go along to find out why…

It's not just grandparents, parents and

OH YES IT IS: Tom Swift (3rd from left) with the Jack and The Beanstalk cast little children that will be cheering on from their seats this Christmas as Wicked shows are well known for attracting audiences of all ages.

“It is quite unique that people will come along by themselves, or we will have groups of friends enjoying a show. Tom’s pantos really do appeal to everyone. And that’s because he always writes a really fun script,” adds Kat. “There really is something for everyone to enjoy in the scripts that I write because you want everyone to have a good time,” reveals Tom. As well as running Wicked Productions Tom also co-owns the Clue Cracker Escape Rooms in Tunbridge Wells and also Bogey’s, a retro-themed indoor crazy golf course located on St John’s Road. He has also launched the Wicked Academy to coach the next generation of ‘wickedly talented’ performers.

And if all of the above wasn’t enough, did you know that Tom also puts on a pantomime in Gravesend every year too?

I tell him I am exhausted just thinking about the logistics of it all but Tom says he wouldn’t have it any other way.

And unlike most other pantomimes Tom and his team are not reliant on a big star to pull in the crowds.

“We start selling in tickets in March, with not very much information at all and yet people start buying and that’s down to Tom’s reputation. People are very loyal,” explains Kat. “Everyone appearing in this show lives locally and our audience is mostly local.

It does feel like there’s a real sense of community surrounding it all.”

Tom has been a professional panto comic for nearly 20 years having appeared in dozens of shows around before he started Wicked in 2009.

“I began doing kids’ shows and put my first panto on in 2012. I started off at the Royal Victoria Theatre in Southborough and we were there for two years until it closed in 2014.”

Two years later Wicked found its home at the EM Forster in 2016.

“Initially we agreed that Tom could do a week of shows - I think it was 19 in total, but it certainly worked as we completely sold out,” laughs Kat. And that popularity has never waned – if anything the shows have become even more successful thanks to people telling their friends and family says Tom. “When people turn up here they’ll sit down in the theatre and there'll be a lovely buzz of giggles and excitement because I think the audience knows now they're in for a good two hours of silliness.”

Kat says that the experience as a whole also has to be a good one.

“It’s everything from the fair ticket pricing to free parking that counts. For some, seeing a Christmas panto might be the only time they set foot inside a theatre all year so it has to be a memorable time.”

Jack and the Beanstalk runs from December 12 until January 3 at the EM Forster Theatre in Tonbridge. To book tickets visit www.emftheatre.com

FOOD & DRINK

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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FOOD & DRINK

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

A season to savour From traditional roasts to Mediterranean-inspired feasts and modern Asian sharing plates, Tunbridge Wells’ finest restaurants are serving up plates of pure culinary festive magic this Christmas. Discover how they’re blending tradition, creativity and seasonal ingredients to make every festive meal a memorable one...

Christmas, but for those who prefer fish, the salmon we have on offer is a great choice. It’s lighter but still feels special for a festive meal.

We like to keep the essence of Christmas but give it our own twist. Our chefs enjoy experimenting with flavour combinations and presentation to keep things exciting while still delivering the comfort people expect from a festive meal.

Provenance is important to us, so we work with lots of local and brilliant suppliers. These include Chapman’s Fishmongers in Sevenoaks, TRM Meats in Gravesend and Rusbridge Bakery –

Thackeray’s What delights can discerning diners expect to enjoy over the festivities?

It goes without saying, but turkey and our secret recipe Christmas pudding are always winners! We keep the turkey pretty traditional each year, with minor tweaks to keep it up to date and interesting.

Which seasonal dishes do you think will be popular and why?

Scallops are always a big hit throughout the year, but especially during the festive period. Scallops over the winter are fattening themselves up ready to spawn in spring, so in wintertime they are the sweetest and most plump – it’s the best time to eat them.

“

Every diner is welcomed here as if they are guests in our own homes How do you balance traditional and more contemporary dishes?

At Thackeray’s we have never followed fads and we have always stuck to our ethos of cooking great, tasty food with classical techniques and a modern flair.

I believe that’s how we have stayed open and busy for almost a quarter of a century. We don’t try to reinvent the wheel, we just make it turn faster.

Tell us about the kinds of producers you work with.

We are lucky in Kent to have a lot of great suppliers and growers. Hugo from Hedgerow Game supplies us with all our venison and game birds, and we also work with a couple of local veg farms. However, the salmon we buy is from Loch Duart in Scotland, our squab pigeons are from France and our pancetta comes from Italy.

Will you be hosting corporate events?

Yes, we have three amazing private dining rooms that can host anything from 8 to 20 people, none of which we charge room hire for. We also boast that we treat a table of 18 the same as a table of two.

There are no messy pre-orders as you

don’t know what you’ll fancy until the day.

You can choose from our lunch, à la carte, tasting or function menu.

What makes dining at your restaurant such a special experience?

Every diner that enters Thackeray’s is welcomed as if they are guests in our own homes, with a warm, friendly (and of course professional) reception. From the first bite of the canapés to the last sip of your coffee, every stage is produced with care, attention and the utmost hospitality.

And it’s always a joy to see people stopping to take pictures of our annual Christmas decorations on the front of the restaurant. www.thackerays-restaurant.co.uk

TN1 Bar & Kitchen THIS year’s menu is all about good food made with care. We’ve kept the classic festive flavours people love but added a few touches to make each dish feel fresh and memorable. Everything’s made with local ingredients wherever possible, and the goal is simple – to serve the kind of food that makes people happy.

Our duck leg confit is already getting a lot of attention on pre-orders – it’s rich, comforting and packed with flavour.

And you can’t go wrong with turkey at

“

We like to keep the essence of Christmas but we give it our own twist although we do bake our own focaccia in-house too. Most of our veg comes from T.H. Brown. Using local produce keeps everything fresh and supports businesses around us, which is something we really value.

In addition to the delicious food we have on offer, we’ve got live music every Thursday, Friday and Saturday, which really adds to the overall experience. The

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How do you combine Christmas with innovative cooking?

We love to respect the comforting flavours people associate with Christmas such as cinnamon, cloves, roasted meats and rich sauces – but we bring them to life through a Mediterranean lens.

A touch of lemon, olive oil or oregano adds brightness and freshness. It’s about keeping the heart of tradition while celebrating the zest and colour of our cuisine.

place always feels alive – people chatting, laughing, enjoying themselves. There’s always a great mix of people, families, friends and work groups, all in good spirits. You can’t beat that energy at this time of year. www.tn1barkitchen.co.uk

every guest like family, and we aim to make every table feel like part of the celebration. With our festive menu, lively ambience and Mediterranean warmth, we promise a Christmas experience that feels joyful, generous and truly memorable. www.zorbamezegrill.com

Kumquat KUMQUAT is a family-run restaurant on The Pantiles in Tunbridge Wells, led

by Chef Patron Alex Boyd and his wife Virginia.

With nearly 30 years of experience in Michelin-starred kitchens and prestigious London hotels, Alex brings refined skill and creativity to a menu that celebrates vibrant Asian flavours with a modern twist.

Zorba Meze Grill Please tell us a little bit about your Christmas menu.

At Zorba Meze Grill, Christmas is all about warmth, generosity and sharing great food with family and friends.

Our festive menu combines authentic Mediterranean flavours with a touch of traditional Christmas comfort. Guests can expect beautifully grilled meats, vibrant meze dishes and seasonal specials infused with herbs, citrus and spice – all made for sharing and celebrating together.

Can you reveal which seasonal dishes you think will be popular and why?

Our festive lamb shank, slow-cooked with rosemary, cinnamon and red wine, is always a favourite as it’s rich, tender and full of winter flavour. Another crowdpleaser is our honey-glazed halloumi with pomegranate and walnuts, which brings a lovely balance of sweet and savoury. And of course, our homemade baklava paired with warm brandy cream never fails to end the meal on a festive note.

“

We combine authentic Mediterranean flavours with a touch of seasonal tradition Do you have a personal Christmas food memory that influences the way you cook?

Absolutely. Growing up, Christmas was always about abundance and hospitality.

The table was full, the kitchen never quiet.

My fondest memories are of my family gathering around dishes that were made with love and shared with everyone. That spirit of generosity is what I try to bring into the restaurant every festive season.

Will you be hosting corporate events in the lead-up to December 25?

Yes, we love hosting corporate and group celebrations throughout December.

We offer a choice of two- and threecourse festive set menus, as well as sharing-style meze banquets for larger parties. We can tailor menus for dietary needs and ensure the experience feels both personal and festive, whether it’s a relaxed lunch or a lively evening dinner.

We’ll have live Mediterranean music on select evenings too.

And finally, what makes dining at your restaurant so memorable?

We believe Christmas is about connection – great food, great company and genuine hospitality. Our team treats

“

Our sharing menus are perfect for corporate parties or groups of friends He was recently named Asian and Oriental Chef of the Year for London and the Southeast, further recognition alongside Kumquat’s AA Rosette and awards including Asian Fusion Restaurant of the Year and a place in the Top 100 Asian Restaurants in the UK. Here he tells us what diners can expect to enjoy at Kumquat this Christmas: “We’ve created two festive sharing menus, designed for groups of six or more. The idea is simple: you don’t choose

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Festive Dining at Thackeray's As the nights draw in we look ahead with eager anticipation to cosy nights of long indulgent feasts and catching up with friends, family and work colleagues during theFestive season.

With a variety of menus to suit all types of gatherings it's difficult not to be excited !

Our three unique private dining rooms are available to book for lunch or dinner from 8 to 18 guests and with no room hire fees.

Our Festive function menu will be available from 19th November to 19th December Available Lunch or Dinner 5 Courses £48 per person Our Festive Lunch menu will be available from 3rd December to 20th December Available Wednesday to Saturday 2 Courses £28.00 3 Courses £32.00

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– you get everything on the menu brought to the table to share. It makes for a much more relaxed, social dining experience.

Both menus are packed with vibrant Asian flavours, from small plates like dumplings and ceviche, through to slow-cooked lamb, seabass with Thai curry foam, and our hand-crafted delicious desserts.

Provenance is very important to you. Can you tell us about any local producers you are working with for the Christmas period?

We take great pride in using only the freshest ingredients. Our fish comes directly from fishermen in Kent, and all our other produce is sourced fresh to ensure the best possible quality.

We believe that starting with honest, seasonal ingredients allows the flavours to shine naturally, which is at the heart of everything we do at La Spiga.

Image: Tina Frances Photography a light ricotta and pear mousse with a hazelnut biscuit base, and a rich hazelnut cheesecake with a smooth chocolate finish.

I think the miso caramel glazed aubergine will be one of the stars. It’s a dish that even people who aren’t usually aubergine fans fall in love with. The Philippine Lamb Adobo, slow-cooked with soy, garlic and bay, is also a real winter favourite because it’s rich, comforting and perfect for sharing. On the second menu, the seabass with Thai curry foam and Argentinian red prawns feels really celebratory, so I expect that to be a big hit too.

I’ve always loved the sense of abundance at the Christmas table, where everyone tucks into different things and passes plates around. That’s why our menus are served sharing-style.

We host a lot of company parties at Christmas, so our two set menus are perfect for groups because they take away the stress of choosing and let everyone just enjoy themselves. There’s plenty of variety, and because the food is served to share it creates a really lively, social atmosphere that works brilliantly for office celebrations.” www.kumquat.restaurant

What culinary differences can we expect to find?

We keep the comforting essence of Christmas but express it through Italian flavours. Instead of a classic roast turkey, we serve pork belly with apple sauce.

Instead of a heavy pudding, our desserts are lighter and full of natural sweetness.

It’s about celebrating the season while staying true to our Italian roots.

Which seasonal memories fuel how you cook food at this time of year?

Christmas in Italy was always about family, laughter and long lunches that lasted all afternoon. I remember helping my grandmother make cappelletti in brodo on Christmas Eve. That memory of care and togetherness inspires the way we cook and welcome our guests during the festive season.

And finally, what makes dining at your restaurant, especially over Christmas, such a special experience?

Christmas at La Spiga is a celebration of everything we love about Italian dining – authenticity, generosity and togetherness.

Our intimate setting, seasonal dishes and personal service create a sense of occasion that feels both elegant and comforting. It’s a place where guests can slow down, share good food and enjoy the simple pleasure of being together. www.laspigarestaurant.com

The Spa Hotel What can foodies expect to treat their tastebuds to this Christmas?

This year, our kitchen team have created a host of Christmas menus that celebrate classic festive flavours with a modern twist. Each dish is designed to capture the spirit of the season – comforting, elegant and full of warmth – while showcasing the best of our local produce.

La Spiga Restaurant What will we find on your Christmas menu at La Spiga?

Our festive menu is available throughout December and offers a true taste of Italian hospitality. Guests can start with a crisp fritto misto of squid, whitebait and prawns, or speck e polenta served with creamy gorgonzola fondue. Main courses include bottoni asparagi alle vongole, delicate pasta filled with asparagus and mascarpone cooked with clams and white wine, and pancetta arrosto, slowroasted pork belly with apple sauce, roasted potatoes and seasonal vegetables.

To finish, there is torta ricotta e pere,

Image: Tina Frances Photography

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Christmas is a celebration of everything we love about Italian dining

Any highlights in terms of your seasonal dishes?

Confit of duck with roasted plums, toasted brioche and orange gel is a rich, heart-warming winter dish. Then we have Cornish crab wrapped in Parma ham with blood orange salad and parsley aioli – it’s fresh, light and full of contrast. Our butterpoached corn-fed chicken breast with wild mushroom mousseline, potato and carrot gratin and a velvety cep cream is a truly indulgent festive favourite.

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

This festive season, let Essence at The Pantiles be your destination for unforgettable celebrations.

Whether you’re planning a cosy dinner, a sparkling party, or a luxurious private event, our team is ready to make your experience magical!

Contact us on 01892 614 411 Email : info@essencerestaurants.co.uk

Essence at the Pantiles

by Atul Kochhar, 62-64 The Pantiles, Tunbridge Wells, Kent TN2 5TN

www.essencerestaurants.co.uk

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The Mount Edgcumbe

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Our menus celebrate classic festive flavours with a modern twist How do you stay adventurous while keeping on track with traditional Christmas flavours?

It’s about finding familiarity in flavour while offering something unexpected in presentation or technique. Guests love dishes that evoke nostalgia but still surprise them when they take that first bite. We focus on combinations people recognise but prepare them in ways that feel new and exciting.

EVERYONE will always do a roast, but the objective at The Mount Edgcumbe is to go that little bit extra to provide a roast dinner that people will talk about for a long time after experiencing it. We like to make small twists on classic starters and desserts and pair warm, hearty flavours with contrasting tastes to excite the palate.

The roasted guinea fowl supreme with wild mushroom risotto will undoubtedly prove to be popular, as not many other places utilise ingredients such as guinea fowl – it’s a vastly underrated protein. It’s also the perfect dish to mark the changing of the seasons, as it’s warm, hearty and classic.

We will be hosting plenty of corporate events throughout the festive season.

We’ve created menus and spaces that are perfect for celebrating with colleagues.

For larger groups of 9 to 20, our Festive Set Menu is served in our cosy private dining rooms upstairs, offering a warm

“

Dining with us is all about that perfect blend of comfort and quality

Can you tell us about any local producers you’re working with?

Absolutely. We’re proud to source from Sankey’s Fish, who have a fantastic reputation for quality seafood in the area, and Southborough Butchers, whose commitment to quality and local sourcing is second to none. Supporting local producers isn’t just good for the community – it ensures our dishes have the best possible flavour and freshness. and intimate setting ideal for team gatherings and end-of-year celebrations.

It’s available from 21 November to 26 December (excluding Sundays and Christmas Day) and features seasonal favourites with a refined touch – perfect for festive feasting.

For smaller teams or more informal get-togethers, our festive à la carte menu is available in the main restaurant Why should people choose The Spa Hotel?

Every single person here genuinely cares about each guest from the moment they arrive to the moment they leave.

Our General Manager, Emilie, leads with passion and, being French, she brings a real love for food, wine and hospitality.

That shared enthusiasm creates a warm, welcoming atmosphere that makes dining with us truly special at Christmas. www.spahotel.co.uk

throughout December for groups of up to eight. Lovingly crafted by our Head Chef using the best seasonal ingredients (and a sprinkle of Christmas magic), it’s a great way to celebrate the season in a more relaxed style.

And do keep an eye on our social media and make sure you’ve subscribed to our emails so you can be among the first to find out about our exciting festive entertainment.

Dining with us at Christmas is all about that perfect blend of comfort and quality.

We bring together the warmth and familiarity of a local pub with the care and creativity of finer dining. Our festive menu is full of seasonal favourites, crafted with the best local ingredients and a few special twists. Add in a cosy atmosphere, log fire, great wines and genuinely friendly service, and you’ve got a place where guests can truly relax and celebrate. www.themountedgcumbe.com

Celebrate the festive season at Zorba!

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

FOOD & DRINK

This Christmas, step into the magic of the Mediterranean in Tunbridge Wells Festive 3-Course Set Menu Available 15 November – 24 December 2025

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& 4 Upper Grosvenor Road, Tunbridge Kent 2 & 4 UpperWells, Grosvenor Road, Tunbridge Wells, Kent

zorba_mezegrill

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Dishing up fun, flavours and fundraising Nourish Community Foodbank are once again hosting a popular charity fundraiser that involves some of our top local chefs taking part. Ahead of its return on November 2 at Trinity Theatre we catch up with the compere for the night Daniel Hatton of Hatton’s Tunbridge Wells and The Deer Park Cafe, who explains more about the event...

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espite many assumptions about Royal Tunbridge Wells being affluent and prosperous, it’s a known fact there are areas of the town where people are living in food poverty.

According to statistics sourced by the local foodbank Nourish, 21% of all school children are currently going without food; that’s the equivalent of one in every five kids in a class.

Throughout the year Nourish’s volunteers carry out many fundraising projects to help feed the hungry in Tunbridge Wells and the end of last year saw the inaugural Ready Steady Cook Nourish event which saw many of our talented chefs competing to create culinary magic with just the contents of typical food parcel from Nourish Community Foodbank.

It was a fun and hugely successful venture which raised thousands of pounds and so it made sense to host another this November 2. The venue will be Trinity Theatre and well-known chef and hospitality entrepreneur Daniel Hatton will be the event’s compere extraordinaire.

“The Ready Steady Cook for Nourish event is a great way for the hospitality sector to get involved in giving back to our local community,” he states. “Where else would you be able to see top local chefs compete against each other to attempt creating mouth-watering, nutritious dishes using only the contents of a typical food parcel from Nourish Community Foodbank?”

He adds that following the runaway success of wildcard entry, Charlie Moore, from Charlie’s Angels Kitchens who won the event last year, Daniel came up with the idea of giving his spot for this year to a local amateur chef to bid to take on the professionals.

“They will be competing against Scott Goss from The Beacon, Kuldeep Singh from Essence by Atul Kochhar, Robin Read from The Counter, Patrick Hill from Thackeray’s and Steve Anderson from Sankey’s, The Old Fishmarket.

“This is a great opportunity for one lucky winner to have a lot of fun with the chefs – but be prepared as there’s a lot of banter between us - and also raise money for Nourish.”

(clockwise from top left) Join Robin Read, Kuldeep Singh, Scott Goss, Daniel Hatton, Patrick Hill and Steve Anderson The chefs will be cooking against the clock - and each other - to make a meal from the Nourish food parcel using only a saucepan, frying pan, air fryer and simple utensils, and using only a basic cooking hob – just as many Nourish clients have to.

“In the first two rounds, three chefs at a time will cook their meals and our tasting panel of ten VIP guests will pass judgement on each of the meals, in conversation with food writer Bibi Roy,” explains Daniel.

“The audience also get involved by voting for their winners with red, green and gold apple cards. The winning chefs from each round will then go head-to-head in the final, to create another main course, plus a healthy dessert from the remaining food parcel ingredients. The winner of this round will walk away with the coveted Ready Steady Cook for Nourish Trophy.”

Daniel adds that the event promises

to be fun, fast-paced and frantic. “If last year's event is anything to go by, there will be some serious competition between the chefs, as most of them have worked with each other in the past!”

Tickets cost £18 and include a welcome drink on arrival. There is a bar available for guests to purchase additional drinks and light snacks. All the profits from this event will go directly to Nourish Community Foodbank to enable the charity to continue to support people in food poverty in our local community.

To book tickets please visit www. trinitytheatre.net/events/ready-steadycook-for-nourish/ If you’re an amateur chef and would like to bid to take Daniel’s coveted spot, then bids need to be in by 6pm on Friday 24 October. Or why not bid for one of six chef’s dining lots by 2 November?

Simply visit www.jumblebee.co.uk/ chefauctionfornourish

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CHRISTMAS AT THE MOUNT EDGCUMBE Warm up by the open fire, catch up with old friends, savor a glass of homemade mulled wine, and indulge in our delightful Christmas dishes.

The Mount Edgcumbe is welcoming you again this festive season to join them to celebrate your christmas parties, whether you are rounding up the work crew, gathering family or planning a meet-up with friends, their Festive Set Menu, which has been lovingly crafted by their Head Chef, to produce homemade dishes with the best seasonal ingredients is made for perfect festive feasting for groups of 9 to 20.

Available from 21st November to 26th December (excluding Sundays & Christmas Day), all large bookings take place in their cosy Private Dining Rooms upstairs, the ideal spot for rasing a glass or two and sharing love & laughter.

Christmas Set Menu 2025

A glass of Prosecco on arrival & a Christmas cracker are included.

Starters Spiced Parsnip Soup (VE, GFA) Roasted Beetroot Risotto (V) Salmon Rillette (GFA) Smoked Ham Hock & Parsley Terrine (GFA)

Mains

Desserts

Roast Turkey (GFA) Homemade Christmas Pudding (N) Roast Gammon (GFA) Apple & Cinnamon Bread and Butter Cranberry Nut Roast (GFA) Pudding Glazed Smoked Haddock, Leek & Vegan Chocolate Ganache (VE, GF, N) Sweetcorn Chowder (GFA) White Chocolate & Raspberry Creme Homemade Sage Gnocchi (N, GF, V) Brulee (GFA) Ice Creams (GF, V) Fruity Sorbets (GF, VE)

Full menu available on their website www.themountedgcumbe.com For all enquiries or to book, please email hello@themountedgcumbe.com To confirm a Christmas Set Menu booking, we require a deposit of £10 per person.

Please note that all bookings in the private rooms must be vaccated by 10:30 pm.

THE MOUNT EDGCUMBE, THE COMMON, TUNBRIDGE WELLS, KENT TN4 8BX 01892 618854 www.themountedgcumbe.com

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Rich reds for cooler days ahead Tunbridge Wells Business Magazine’s Drinks Editor James Viner explains why southern Rhône reds are the smart buy this autumn and selects seven standout bottles worth your attention

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utumn calls for wines that warm both glass and soul.

Côtes du Rhône reds are perfectly just that – generous, steeped in history, comforting, and surprisingly affordable.

In the southern Rhône (‘Rhône meridional’), sun-drenched vineyards produce generous red blends led by Grenache Noir—the region’s hallmark grape—supported by Syrah for spice and structure, and late-ripening Mourvèdre for depth and longevity.

Together, the Côtes du Rhône (CDR) and CDR Villages (not including ‘crus,’ such as Cairanne) appellations stretch across 36,500 hectares – with reds making up over 80% of production, according to 2024 figures from Inter Rhône. To put that in context: the combined vineyard area is nearly ten times the size of England and Wales’ vineyards.

Seven Bottles to Fall For

and has some subtle secondary umami tones. Impressive ambition for the entry level of the AOC pyramid (where, admittedly, wines aren’t always thrilling).

3. Château de Ruth Sainte Cecile Côtes du Rhône Villages 2023 (£11.50, Co-op, 14.5%) This polished supermarket CDR Villages from a hot, dry year has a rich, floral, peppery, briary, brambly, blackberry pie-filled nose and no shortage of fine tannins. Decant vigorously and bring on long, slow-cooked casseroles, wild mushroom risotto, or sausages with mash. Superb!

James Viner

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Autumn calls for wines that warm both glass and soul and Côtes du Rhône reds are perfectly just that

These seven standout red CDR wines pair beautifully with autumn’s richer fare – from slow-cooked stews to game pies to hearty feasts. À votre santé!

Grenache-Syrah blend marries juicy cherry with an earthy, spicy character. A steal for Sunday roasts or autumn stews — and even better when you catch Sainsbury’s 25%-off-3+ bottles Nectar deal.

1. Sainsbury's ‘Taste the Difference’ Côtes du Rhône Villages 2022 (£9.50, Sainsbury’s, 14%) Within the CDR, several villages are permitted to call their red – and in some cases, rosé and white – wines ‘CDR Villages.’ Marginally higher minimum alcohol levels and lower maximum yields must be obtained. Made by Maison Gabriel Meffre, this juicy blend of 60/40

2. Château Courac Côtes du Rhône 2022 (£10.95, The Wine Society, 14.5%) A terrific artisanal CDR from the Arnaud family’s vineyards, located in the hills above the villages of Tresqes (around 15 miles north-west of Châteauneuf-duPape). Bursting with floral, tangy black plum, bramble, damson and red cherry fruit, this delicious, filigreed, X-factor bargain bottle punches above its weight

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4. M. Chapoutier Côtes du Rhône Villages 2024 (£12, Tesco, 13.5%) This famous grower-merchant’s structured CDR Villages is properly dry, with notes of spiced elderberry, cassis, black pepper and juicy berry fruit. Decant for best results now, or cellar a few bottles for future autumns. Textbook stuff. Spoton with grilled lamb and autumn veg.

5. E. Guigal Côtes du Rhône 2022 (£12.95-£14, The Wine Society, Majestic & Waitrose, 14.5%) A gourmand Rhône classic from one of the region’s most respected names.

Syrah, Grenache, and Mourvèdre combine for depth and polish. Pour it into a clean jug or decanter to let the wine aerate.

Autumn comfort in a bottle.

6. Domaine de la Bastide Côtes du Rhône 2023 (£13.99, Laithwaites, 13.5%) Grenache forward (50%), well-priced and easy-drinking, this delicious CDR delivers fruity freshness with summery red fruit, a soupçon of black pepper and a hint of liquorice. It’s just opening up, with no signs of ageing. Game pie, lamb stew or a wedge of Cantal, anyone?

7. Domaine de l’Espigouette Côtes du Rhône Vieilles Vignes 2022 (£16.59-£17, Evington’s & Whitfield Wines, 14%) This well-crafted, felicitous marriage of old-vine Grenache, Syrah, Mourvèdre, and Carignan offers ripe tannins, dark fruits, bramble, a little spice and judicious, wellintegrated oak. A superior gastronomic, admirably persistent CDR to serve with venison, beef, or tandoori chicken. It doesn’t put a foot wrong.

More info at www.vins-rhone.com Follow James on Instagram @QuixoticWines

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A season to sip and savour...

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Jo Ginn of Wine Garden of England reveals some of her favourite vineyards to visit at time of year

n most years, the grape harvest in Kent will have just started by mid-October. This year, we have had high temperatures and a lack of rainfall, meaning that the fruit was ready to pick about two to three weeks earlier than usual. Unsurprisingly, this has been a bumper year in terms of yield and quality, so you can expect 2025 to be an exceptional year - particularly for still wines.

One of the best vineyards to visit in October is Biddenden. This is the oldest vineyard in Kent, with 55 year old vines.

The Barnes family is now up to their 3rd generation of winemakers, and they have consistently delighted in making crowdpleasing wines, served on their working

Jo Ginn

“

This has been a bumper year in terms of yield and quality, so you can expect 2025 to be exceptional farm terrace and farmshop. There are acres of vineyards to explore either as a guided tour or independently. If you're looking for laid back authenticity and genuinely delicious wines at accessible prices, Biddenden is for you. biddendenvineyards.com Simpsons, near Canterbury, is owned

by Charles and Ruth Simpson who also have a wine business in the Languedoc called Domaine Sainte Rose. Their wines in Kent were always supposed to be exclusively sparkling, but as the estate has developed over the last ten years, the still wines have come to the fore and now dominate the range. This is a testament to how warm and sunny it is here in Kent, as it is possible to make still wines that rival our friends in Burgundy. Visits to Simpsons are by appointment only, and take you through the picturesque village of Bahram, through their vineyards

named after local places, and back into their hotel-chic tasting room overlooking a state of the art winery. After tasting through an amazing selection of award winning still and sparkling wines, you can exit down to street level via their helter skelter. As far as I know, it’s the only one in a winery anywhere! simpsonswine.com Further West is Squerryes, in Westerham. Owned by the Warde family who have been custodians of the estate for 300 years, Squerryes offers a range of experiences, depending on your mood. If you are looking for celebration, the Squerryes Restaurant is a double AA Rosette fine dining experience, overlooking the vines. Or, you can pop in to the very smart Tasting Bar to enjoy a flight of sparkling wines paired with some of the small dishes from the restaurant. If you are short on time, visit the Deli, which

is full of amazing local produce and wines from all over Kent, then stop for a coffee on the terrace. Whatever your reason for visiting Squerryes, make the wine your priority. As the vineyard is at the highest altitude in Kent, the grapes take longer to ripen, which means the sparkling wines produced have a concentrated flavour and lively acidity. squerryes.co.uk Wherever you are in Kent, there’s a vineyard near you. Go explore!

Discover more at www.winegardenofengland.co.uk

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Why rental demand still remains strong Becky Moran of TN Lettings reveals why buy-to-let properties remain a smart investment. Read on to discover why demand is strong, which rental properties perform best, and what landlords should know about HMOs...

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roperty has always held a special place in the investment world. While markets shift and interest rates change, bricks and mortar remain something people can trust! Buy-to-lets, in particular, continue to prove their worth. Landlords are still finding solid rental demand, tenants are competing for homes, and rents are holding steady in many areas. Add in the long-term growth that property is known for, and it’s easy to see why buyto-lets remain one of the most attractive investment routes today.

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For tenants, the appeal is clear: flats are usually more affordable to rent, often conveniently located, and come with lower running costs The appeal comes down to two things: steady income and future growth. Rents have been rising in many areas, which keeps yields attractive, and history shows property generally increases in value over time. For landlords, this combination makes it hard to ignore.

Flats Are Still Number One When it comes to what tenants actually want, smaller flats are the clear favourite.

One and two bedroom apartments rarely sit empty for long. They suit professionals who want their own space, couples looking for an affordable first home, and downsizers who prefer something simple to manage.

For tenants, the appeal is clear: flats are usually more affordable to rent, often located close to town centres or transport links, and come with lower running costs compared with larger rental properties.

For landlords, these flats are:

Extra Rules with HMOs While the income potential is attractive, HMOs do come with added responsibilities.

• More affordable to purchase than houses

• Specialist landlord insurance is required, usually at a higher cost.

• Easier to keep on top of when it comes to maintenance • Consistently popular, which reduces the risk of long void periods • A straightforward, lower-risk option for those new to buy-to-let investing The Rise of House Shares There’s another area of the market worth watching. Larger homes with several bathrooms are being turned into shared rentals. Known as HMOs (Houses in Multiple Occupation), they allow each room to be let out individually.

This trend is being driven by affordability. Many people simply cannot stretch to rent a whole property, so house shares are becoming the realistic alternative. For landlords, the outcome is higher overall rental income from a single property, so it’s a win-win!

• Lenders treat them differently, which means mortgage rates and criteria won’t be the same as a standard buyto-let.

• Local councils often require a licence, and the property must meet specific safety standards.

• Management can be more hands-on, as multiple tenants often mean more admin and maintenance compared with a single household.

These factors can add to the workload, but for landlords prepared to do the research, HMOs remain an increasingly profitable route.

Buy-to-lets still offer plenty of opportunity. Flats remain a safe bet, and HMOs are becoming more popular for those willing to handle the extra requirements. With demand for rental homes continuing to grow, property remains a proven way to secure income now and build value for the future. tnlettings.co.uk

PROPERTY

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

October October 2025 2025

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Sellers & Landlords & Landlords, SellerSeller & Landlords,

- have We have your property covered - We got your property covered We have gotgotyour property covered

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Lettings Lettings Lettings

- competitive • Competitive - competitive fees fees fees

• tenants Qualified tenants - qualified tenants fast fast - qualified fast

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Join Join Join Our Our our list: List List

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Instant Instant Instant Online Online online Valuation valuation: Valuation

RADA YANAKIEVA 01892 357552 07707 140345 Rada@vcestates.co.uk www.vcestates.co.uk

Cubit Consulting are a wellestablished firm of Chartered Building Surveyors located in the heart of Shoreditch, London EC2A. Cubit Consulting provides professional services and expert advice to commercial and domestic clients across the UK. Known for its strong market presence, the firm of Chartered Surveyors specialises in Building Surveying (MRICS) and offers a comprehensive range of services. Cubit Consulting prides itself on understanding client requirements and delivering a high quality service, supported by ongoing training and professional development to enhance the quality of its personnel.

SERVICES INCLUDE:

· Building Surveying · Architectural Services and Design

Get in touch with our team of professional experts to discuss your next project.

· Project Management · Party Wall Matters

Cubit Consulting 13-21 Curtain Road, London, EC2A 3LT

· Principal Designer Services · Cost Consultancy and Dispute Resolution

Tel: +44 (0) 207 253 5050 Email: mail@cubitconsulting.co.uk www.cubitconsulting.co.uk

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Fixing the foundations Deborah Richards of Maddisons Residential explains what the Government’s new housing consultation, which aims to reform the home buying journey, could mean for our property market

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he UK government has launched a fresh, wideranging (and much overdue) consultation on the home buying and selling process in England, and the wider UK, which will look at longstanding inefficiencies, rebalance risk, strengthen transparency, and embed digital tools into the system.

The rationale for change is compelling.

Under the current system, the average time between offer acceptance and completion is a staggering 120 days, with around one in three transactions collapsing before exchange of contracts.

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For a government committed to boosting housing supply and unlocking movement in the labour market, a smoother, more predictable conveyancing and sales system is strategically important My world is filled with stressful and challenging waters to navigate, but undoubtedly one of the worst parts of the role is having to tell a seller or buyer that their property sale has collapsed.

Time and money has been invested, with wasted professional effort, and much longed for moving plans destroyed.

Such delays and uncertainty dampen market confidence and reduce mobility: sellers hesitate to list their homes in fear of fall-through horror stories. So for a government committed to boosting housing supply and unlocking movement in the labour market, a smoother, more predictable conveyancing and sales system is strategically important.

The consultation document sets out a homebuying ‘vision for the future’, anchored on five core objectives: faster, more reliable transactions; fewer

estate agents (letting and managing agents too), enhanced consumer redress, and publicly published performance data on agents and conveyancers 5. Streamlining transactions Measures such as consolidating antimoney laundering checks to one point, removing duplication, and improving coordination among stakeholders are also under consideration 6. Leasehold sales information Special provision is made for leasehold properties, requiring clear disclosure of lease obligations, service charges and related costs

fall-throughs; improved professional standards; better-informed consumers; and greater trust in the system, through the following major reforms: 1. Upfront property information Sellers or their agents would be required to provide detailed “material information” at the point of listing – including condition reports, information on leasehold costs or service charges, local search data, and the status of any chain. The idea is to remove “surprises” later in the process that trigger fall-throughs 2. Binding pre-contract agreements The consultation proposes giving parties the option to enter into legally binding agreements earlier, before conveyancing and searches are complete 3. Digitisation, data sharing and logbooks The government wants to accelerate the use of digital property logbooks, standardised data formats, trusted identity services, and real-time data sharing among conveyancers, lenders, and local authorities 4. Professional standards and transparency measures The reforms contemplate mandatory qualifications, a Code of Practice for

While many in the property sector welcome the focus that the government is giving this much maligned area, caution must be exercised. Mandating upfront condition reports and searches may raise the cost burden on sellers, and some of that cost may ultimately be passed back to buyers via higher listing prices, or deter sellers from even marketing their property for sale. Previous attempts, such as the abandoned Home Information Pack regime, were criticised for imposing costs and suppressing market activity, so it will be essential to design reforms that avoid repeating those missteps. And for buyers, there’s a risk that they might feel pressured into a contract before they fully understand a property’s defects.

For the industry itself, smaller or solo conveyancing firms, and niche agents may struggle to comply with new regulatory or qualification requirements, and the move to a more digital system. Implementation should be phased and support provided, and the data-sharing infrastructure must be inclusive.

The consultation closes on 29 December 2025 and if the government gets the balance right, this will finally modernise a system long overdue for reform. However, it is only with careful design, inclusive implementation and consideration to unintended consequences, that the process be a success, not just in theory, but in everyday practice. www.maddisonsresidential.co.uk

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

PROPERTY

CREATING BEAUTIFUL LANDSCAPES

gardenproud.co.uk DESIGN | CONSTRUCT | MAINTAIN

Your local, Your local, independent sales agent

independent sales agent Always here to help

Always here to help Tel: 01892 249080 Email: info@tnsales.co.uk www.tnsales.co.uk 01892 249080 Your Trusted, Local, IndependentTel: Letting Agents Email: info@tnsales.co.uk www.tnsales.co.uk

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GARDENING

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

Spanish splendour This month Tim Sykes of Gardenproud takes a trip to the majestic Alhambra Palace and Gardens in Granada, Spain to gain horticultural inspiration

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very special treat this year has been to visit Granada in southern Spain and more importantly stay in a hotel on the foothills facing its most famous landmark, The Alhambra Palace.

Built in 1238 by the Nasrid Dynasty, a visit to Alhambra and the Generalife Gardens has to be on everybody's bucket list. It is probably one of the most beautifully preserved examples of Moorish architecture in the world. Its scale is immense.

The Palace's general condition is incredible, no wonder the authorities have very strict control over who is allowed into its walls - and if you are lucky to go then remember to take your passport as you won’t gain entry without it.

“

Built in 1238 by the Nasrid Dynasty, a visit to Alhambra and the Generalife Gardens has to be on everybody’s bucket list The wonderful gardens of Alhambra and its surrounds have everything to thank the Moors for. Their creation and ingenuity in designing them and the Palace itself is beyond belief – and both have access to water 24hrs a day.

Despite the elevated position of the Palace their engineers managed to track back the source of the river Darro. They

then built a channel, the Royal Waterway, which took its water from the river some six kilometres upstream and entered the Alhambra via the Generalife Gardens.

This is still the main source of water today and is a perfect example of modern day garden irrigation at work hundreds of years ago.

Our visit to the Alhambra started with a tour of the Generalife Gardens and the North Pavilion with its water garden courtyard. The Generalife was a retreat (pleasure gardens) where the Granadan monarchs could relax, away from the daily toil and hustle and bustle of the court. There is understandably a degree of formality in the way the gardens are laid out, both to take account of the necessary terracing, the predominance of water features and the popularity of the Cypress tree which the Muslim

architects particularly liked due to their straight deep rooted form that allowed close planting and safe proximity to their structures. The effective use of Cypress trees helps create natural verticals among the buildings and walls and helps soften the whole vista.

Above Generalife the Royal Waterway feeds large cisterns which store water then feed this into the planted terraces below and water features that predominate within the gardens and the water garden courtyard of the North Pavilion. An aqueduct then feeds the Alhambra, watched over by the Water Tower, which in ancient times would have been a very heavily fortified and protected part of the Palace.

The gardens feature an abundance of plants, including Acanthus, Agapanthus, Anemones, Bourgainvillea, Day Lilies, Delphiniums, Honeysuckle, Magnolia, Roses, Salvia, Wisteria.

Whilst we were visiting, the gardeners were also tending to some new beds that had been turned over to perennial meadows which looked beautiful in the hot Granada sunshine.

The best time to visit Granada and the Alhambra is in the spring or autumn when temperatures are pleasant but not too hot. It is easily accessible by train but ensure you have both your train and entrance tickets booked in advance.

For more information on the Alhambra Palace see www.alhambradegranada.org or to book tickets visit www.alhambra-entradas.org

For garden design inspiration contact Tim Sykes on 07725 173820, or visit www.gardenproud.co.uk

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

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“remarkable” Taken from just one of the many genuine reviews of our hand-picked holiday homes.

Holiday Homes in Kent & Sussex

Thinking about holiday letting? Get in touch for free advice. www.bloomstays.com | 01227 903404 | @bloom.stays Chequer, Rye, East Sussex

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Beautfiully bespoke

With the opening of its new showroom in Royal Tunbridge Wells, Neatsmith is bringing its highly personalised approach to Kent. We discover more about the company whose new premises is situated on the High Street...

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eatsmith allows visitors to experience the craftsmanship, finishes, and design details that have established the business as a leader in bespoke fitted furniture. Clients can explore layouts, textures, and innovative features first-hand, and collaborate with expert designers to create a dressing room entirely tailored to their home and lifestyle.

At Neatsmith, every project begins with the client. The design process is a collaboration, considering how the room will be used, who will be using it, and which pieces deserve to be carefully stored or showcased. For some, that means bespoke shelving to house an extensive shoe or handbag collection. For others, it might be glass-fronted doors that transform clothing into a gallerystyle display, or a central island with tailored compartments for jewellery and watches.

The dressing room has become one of the most coveted features of the modern home, valued not only for its association with luxury, but for the practicality it

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By opening in Tunbridge Wells, Neatsmith has made its awardwinning design expertise more accessible to clients across Kent and the South East brings to daily life. Far more than a place for storage, a beautifully designed dressing room sets the tone of the day and offers a sense of calm and retreat at the end of the day.

Homeowners are seeking dressing rooms that feel more like a private lounge or boutique, places to enjoy rather than simply to use. Where space allows, seating is included, while features such as coffee stations or even mini bars elevate the experience, turning the dressing room into an extension of the home’s living spaces.

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Material choices are key to setting the tone. Neatsmith’s Reflex glass doors, available in natural silver or smoked grey, are among the most popular options.

The doors have a secret as when lit from the inside the glass becomes transparent to reveal the contents of the wardrobe.

Richer tones and textures are also on the rise, from the warmth of walnut to deep green finishes and textured surfaces such as the new Cordona collection, which adds both depth and warmth.

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Homeowners are seeking dressing rooms that feel more like a private lounge or boutique, places to enjoy rather than simply to use Lighting is treated with equal importance. Neatsmith integrates LED lighting throughout its designs, ensuring that the rooms are as practical as they are atmospheric. Proper lighting enhances usability but also sets the mood, elevating the dressing room into a space that feels considered and complete.

By opening in Tunbridge Wells, Neatsmith has made its award-winning design expertise more accessible to clients across Kent and the South East.

The showroom provides an inspiring environment in which to imagine, refine, and create a bespoke dressing room, a space that is as practical as it is luxurious, and as individual as the home it belongs to.

Discover Neatsmith’s new Tunbridge Wells showroom at 33 High Street. www.neatsmith.co.uk

ABOUT NEATSMITH Neatsmith was founded in 2005 by Andrew Nagel, together with his sons Philipp and Mathew.

The ethos was simple: to bring luxury and personalisation to dressing rooms, wardrobes and home living spaces.

The company focuses on high-quality craftsmanship and tailored solutions that fit any home. Clients get premium, bespoke furniture, backed by a team that is all about exceptional service.

It specialises in offering tailored solutions which are crucial for Neatsmith customers because they are buying something that will potentially be in their property for decades. It is also more personal and enjoyable this way for Neatsmith as a business, and most

importantly, for its clients.

The business currently has seven showrooms, including its latest one in Tunbridge Wells with another set to open in Dubai soon. Its other locations can be found in Chelsea, Hampstead, Guildford, Hatch End, Brentwood and Hampton Hill.

The Neatsmith team designs, manufactures, and installs the best bespoke set ups for the stylish home. As a family run business, it has been serving its discerning clients for more than 20 years and employs a dedicated team of expert designers and cabinet makers who help Neatsmith deliver innovative design, enduring quality and impeccable service.

The new Tunbridge Wells showroom will be run by Amanda and Christina who look

Philipp and Mathew Nagel forward to welcoming you. Philipp and Mathew are looking forward to making Neatsmith the go-to for bespoke wardrobes and luxury fitted furniture in the local area.

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Holidays flourish with Bloom Stays

Bloom Stays specialises in remarkable holiday lettings. When it first launched, it concentrated solely on Kent, but it has now expanded into Sussex too. Tunbridge Wells Business Magazine discovers more about this company, which is quite literally blooming right now...

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ith over 30 years’ experience in holiday letting, Bloom Stays certainly knows that success in this highly competitive market comes from building strong, long-term partnerships.

The company, founded by Rowena Owen and Nicky Russon, handpicks only the best houses the dedicated team can find in Kent and Sussex.

“Once a client joins the Bloom Stays family, we work closely with owners to make sure they, indeed, bloom,” say Rowena and Nicky.

“

Bloom Stays has properties located all over Kent, including Whitstable, Sandgate, Deal and Goudhurst, and also in Sussex too, stretching from Rye to Blackham Bloom Stays boasts a variety of properties, ranging from grand rural farmhouses and coastal abodes to chic city dwellings – there really is something for every type of holiday scenario.

Christmas, half term, weekend breaks – they’ve got you and all your needs covered.

“We now have over 100 holiday homes available throughout Kent and Sussex, each one remarkable in its own way. It

The Bloom Stays Difference “With three decades in the industry, we know what works and how to achieve it” TAILORED SUPPORT: We work closely with you to understand your property and your goals, offering advice and guidance free of charge.

RESULTS: Our properties consistently outperform market averages in revenue in this area.

LOCAL KNOWLEDGE: We know Kent and East Sussex inside out – and we know the market.

Rowena and Nicky may have a pool, a breathtaking view, an orchard in the garden or its own vineyard.

It could be in the middle of Canterbury or on the beach at Dungeness; it could be found in the woods in the Ashdown Forest or in the rural Weald of Kent. Bloom Stays is looking for the individual, the unique and the unforgettable.”

As well as offering high-end homes for clients, Bloom Stays also work with holiday homeowners who may be looking to rent out a property or two.

If you’re an owner, then the Bloom Stays team is ready to support holiday homeowners all day, every day of the year. The company offers a fully managed service for the house, overseeing everything from bookings to barbecues, and organising cleaning to keys.

Alternatively, the team can simply look after the bookings side only, filling your house with guests throughout the year while you manage the day-to-day running of the property.

“Whichever scenario suits you best, we know Kent and Sussex inside out. We live and work here, as does our whole team,” add Rowena and Nicky. “Our connections run deep and wide.”

Bloom Stays has properties located all over Kent, including Whitstable, Sandgate, Deal and Goudhurst, and also in Sussex too, stretching from Rye to Blackham.

“Part of our success is being able to use those relationships for our owners’ benefit. Need practical help around the house? We have a plethora of plumbers, a bunch of builders and a shock of electricians to lend a hand. We know gardeners, decorators, interior designers, fire regulatory boffins, architects and accountants who all come running.

“If we look after your bookings, then count on us to know the best people to add the fun elements to the house for your guests. We know (and try out) catering services, cookery teachers, bike hire companies, yoga instructors, private wine tour companies, cocktail makers, pottery makers and children’s entertainers. They’re all local to Kent and Sussex and come highly recommended by us.” bloomstays.com

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Experience and innovation in safe hands Benjamin Way is a fully accredited consultant plastic and reconstructive surgeon who has recently joined Purity Bridge Clinic. Here he explains how he brings a broad experience in all aspects of reconstructive and aesthetic surgery, as well as offering patients specialist private skin cancer care...

What drew you to a career specialising in plastic surgery?

It is a fascinating and challenging medical specialty where we change and reconstruct all areas of the body to improve both form and function. No two cases are ever the same. The job requires a degree of creativity whilst drawing on the vast body of surgical and anatomical knowledge needed.

What recent advances in aesthetic techniques do you find most exciting?

Fat grafting technologies and techniques are hugely exciting. In the abdomen we can offer ever more precise sculpting of the natural muscle contours while in the face restoring volume that has been lost with aging provides truly excellent results for patients not wanting to consider facelifting yet.

What brought you to Purity Bridge and what areas of expertise will you be bringing?

I spent many years of my training in plastic surgery at Queen Victoria Hospital

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I spent many years of my training in plastic surgery where both Purity Bridge’s Marc Pacifico and Nora Nugent were my colleagues and mentors in East Grinstead, where both Purity Bridge’s Marc Pacifico and Nora Nugent were my colleagues and mentors in reconstructive and aesthetic practice.

They are both fantastic surgeons, and over the years I have watched them develop the clinic to become one of the country’s leading establishments. It was an honour and privilege for them to invite me to join them.

MINI CONSULTATIONS WITH

Mr Benjamin Way FRCS (plast) Consultant Plastic Surgeon.

BODY CONTOURING AND BREAST SPECIALIST

MONDAY 3rd NOVEMBER 2025 FROM 4pm Purity Bridge is pleased to announce the opportunity for a select number of new patients to receive a complimentary mini consultation with Mr Benjamin Way. This exclusive offer is available for a limited time and subject to availability.

Contact Us To Book Your Place 01892 536960

www.puritybridge.co.uk

info@puritybridge.co.uk

19 Mount Ephraim, Tunbridge Wells, Kent TN4 8AE

How often will you be at the clinic and why should patients come and see you?

I will be at Purity Bridge every week and patients can be confident that I will take the time required to understand the journey that has brought them to us, their concerns and aims, and provide them with a truly individualised, personal treatment plan. www.puritybridge.co.uk

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Think outside the box when it comes to moving house Kate Edmondson, founder of Home Edited explains to Tunbridge Wells Business Magazine why it’s important to have supportive and organisational services such as her streamlining business on moving day...

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hey say moving house is one of life’s most stressful experiences, and anyone who’s been through it will nod in agreement. It’s not just about boxes and bubble wrap, it’s about memories, logistics, and emotions all colliding on one very busy day. Suddenly, the place that once felt like home is dismantled, and the task of making a new one looms large.

But what if moving day didn’t have to be a blur of chaos? What if, instead of exhaustion and overwhelm, it could feel calm, intentional, even exciting? That’s where the power of support comes in.

everything flows.”

It’s a small shift that makes a huge difference: knowing your new home is set up to welcome you, not overwhelm you.

Calm in the chaos At Home Edited, we believe that moving is more than a logistical challenge, it’s the start of a new chapter. And beginnings deserve to be celebrated, not clouded by stress.

Our approach is rooted in preparation: thoughtful planning, clever systems, and a calm presence on the day itself.

“One of the biggest frustrations people face is that sinking feeling of the lengthy to-do list and boxes still waiting to be unpacked,” says Kate from Home Edited.

“With the right team supporting you, and systems implemented from day one, unpacking becomes simple and intuitive,

“

At Home Edited, we believe that moving is more than a logistical challenge, it’s the start of a new chapter – and it doesn’t have to be stressful

Support that covers every detail The truth is, a smooth move isn’t just about getting belongings from A to B. Home Edited supports clients through every stage of the journey. It begins with a pre-move detox, working together to part with belongings that are no longer needed or loved, lightening the load and shaping the move into a fresh start.

“We also guide clients through exit plans for items that need rehoming, selling, donating, or responsibly clearing,” continues Kate.

“When it comes to logistics, we recommend trusted removal teams we’ve built relationships with over years, making sure our clients feel confident in who’s handling their belongings. We can connect you with reliable home support and renovation contacts, advise on storage solutions to maximise your new home from day one, and even handle waste removal with trusted partners.”

Quite simply, she adds, if there’s a piece

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TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

of the moving puzzle that needs solving, Home Edited has it covered.

Starting life stress-free in your new home And then there’s the moment everyone dreads: unpacking. But what if you didn’t have to? Imagine stepping into your new home to find beds already made, wardrobes neatly organised, the kitchen ready for supper, and your living room inviting you to sit down and breathe.

Instead of spending your first nights battling boxes, you could be enjoying your new surroundings, pouring a glass of wine at your own table, or settling children into rooms that already feel familiar.

That’s the reality when Home Edited is there from day one, transforming your move from a draining experience into a graceful transition.

A fresh perspective Moving house will always bring a mix of nerves and excitement, but it doesn’t have to feel that way. With the right support, it can be smoother, lighter, even joyful.

So, if you have a move on the horizon, give yourself permission to ask for help.

With the right support, moving day can feel less like a hurdle to overcome and more like the exciting first step into your next chapter. www.homeedited.co.uk

HOME EDITED’S TOP TIPS FOR A SMOOTHER MOVE 1. Start with a detox

5. Call in trusted help

Moving is the perfect time to let go of what no longer serves you. Sort belongings well in advance and create exit plans, whether that’s donating, selling, or recycling. Fewer boxes mean less stress.

Work with experts. At Home Edited, we only recommend partners such as professional movers, home organisers, and waste removal teams you can rely on.

2. Collate like with like

Moving isn’t just about transport; it’s about creating a home that works from day one. Whether it’s wardrobe layouts, storage consultations, or complete unpacking, expert support can transform moving day into a fresh, calm beginning.

Group similar items together as you prepare to pack. When pans are packed with pans and books with books, unpacking on the other side becomes intuitive and far less overwhelming.

6. Think beyond the boxes

3. Label with purpose

Clear labelling is a lifesaver. Go beyond ‘Kitchen’ or ‘Bedroom’ and note what’s inside, ‘Pans & Utensils’ or ‘Bedlinen’.

You’ll thank yourself when it’s time to unpack.

4. Prioritise essentials

Pack a first-night box with the things you’ll need straight away, kettle, mugs, phone chargers, toiletries, and pyjamas.

Keep it separate so it doesn’t disappear into the van.

@home.edited

Luxury Hampers for all occasions

Enter code TWBM for free delivery 01892 356633 sales@calverleyhampercompany.co.uk www.calverleyhampercompany.co.uk

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My Tunbridge Wells, Your Tunbridge Wells

Clare Lush-Mansell from My Tunbridge Wells is your expert guide to all the fantastic events happening from now until mid-November in and around Tunbridge Wells...

We’re Going on a Ghost Hunt™

Tunbridge Wells Trick or Treat Trail

Daily til 2 November Join the bunnies for a playful Halloween trail at Ightham Mote and Standen House & Garden, featuring broomstick races, Halloween hoopla, spooky surprises and a prize at the end. Free with normal admission - and with lots more National Trust adventures over half term, it’s perfect for family fun. www.nationaltrust.org.uk/visit/kent/ ightham-mote

20–31 October Hunt for 16 golden skeletons hidden around town with Royal Tunbridge Wells Together. There’s a shorter trail for under-7s (prize: £75 Maybugs voucher) and a full version for ages 8+ (prize: Beats headphones). Trail maps available at Royal Victoria Place, The Amelia and 52 High Street. www.rtwtogether.com

Halloween Party at Kingdom

Pumpkins & Pixie Dust at Tonbridge Castle

Sunday 26 October A family-friendly afternoon from 3-6pm featuring crafts, pumpkin painting, spooky selfies, cocktails and a roaring fire pit, plus a haunted trail running all week (2026 Oct). Dogs welcome and no booking required. www.thiskingdom.co.uk

18–26 October Join Wilbur the Wizard, Wanda the Witch and fairytale friends for a 1.5-hour adventure packed with magic, storytelling and photo opportunities. Hosted by the amazing Once Upon a Wish Events and perfect for ages 3-8, book early to avoid disappointment. www.onceuponawishevents.co.uk

K-Pop Demon Hunters Workshop

Monday 20 October Join Stagecoach Tunbridge Wells at Rose Hill Prep for a high-energy K-Pop workshop packed with dance, drama and singing. Morning sessions for ages 4-6 and full-day workshops for 6+, with sibling discounts available. www.stagecoach.co.uk

Halloween at Trinity Theatre

19–31 October Trinity Theatre transforms into a hub of spooky entertainment this October with a line-up of chilling and charming shows for all ages. Catch The Ripper Files (19 Oct) for a gripping whodunnit, In the Dead of the Night (26 Oct) for a monster-packed family adventure, and a special 50th anniversary screening of Jaws (29 Oct). On Halloween night, don’t miss I Screamed a Scream: A Villains Cabaret - a frightfully fun evening starring Britain’s Got Talent winner Jai McDowell. Full listings and tickets at www.trinitytheatre.net.

Kids’ Halloween Party at Aura

Friday 31 October Get ready for a spooktacular family disco with games, crafts and costume prizes from 4–6pm. Tickets cost £10 for one child plus two adults, with family packages available. Visit Aura’s social channels for booking info. www.auranight.club

Speldhurst Fireworks

Saturday 1 November A much-loved community event hosted

by Speldhurst Primary School PTA,

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featuring an early-evening fireworks display, bonfire, BBQ, local beers, mulled wine, games and glow gifts. From 4.306pm, with tickets on sale from 10 Oct and they usually sell out fast! neartail.com/gb/speldhurst-fireworks

Dunorlan Park Fireworks

Saturday 1 November Set against the stunning backdrop of Dunorlan Park, this annual display lights up the sky and reflects beautifully across the lake. Gates open at 5.30pm with food and drink stalls available, and fireworks begin at 7pm. www.dunorlanfireworks.co.uk

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Foodbank. Hosted at Trinity Theatre, expect live commentary, big-screen action and delicious creativity, with all profits helping those in food poverty. Includes a welcome drink on arrival. (For more on this and how to book tickets see page 78)

The Polar Express Train Ride

8 November to 30 December Climb aboard the Spa Valley Railway for an unforgettable festive journey inspired by the beloved Christmas story. Enjoy hot chocolate, cookies, live performances and a visit from Santa himself - every child receives the first gift of Christmas. www.spavalleythepolarexpressride.com

Tunbridge Wells Wellness Fair Ready Steady Cook for Nourish

Sunday 2 November Watch six top local chefs go head-tohead at this fast-paced charity cookoff supporting Nourish Community

Sunday 9 November Relax and recharge at this brand-new wellbeing event at Salomons Estate.

Expect yoga, sound healing, ecstatic dance, astrology and more, alongside a holistic market of crystals, candles and local makers. www.tunbridgewellnessfair.co.uk.

Putting your best foot forward

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As a new series of Strictly Come Dancing airs Michelle Clark, founder of Happy Me Dance, discusses how dance brings freedom, a sense of self and connectivity with others

he autumn nights are drawing in and ‘Strictly Come Dancing’ is back on our screens with its glorious servings of glitter and frivolity. Yes, it is that time of year, when another fifteen contestants hit the ballroom in a bid to lift the glitterball, embarking on their own personal ‘journeys’ and showing once again that dance is absolutely for everyone.

Here at Happy Me Dance, we are keenly watching the journey of Ellie Goldstein – the first contestant to take part with Down’s Syndrome. Happy Me Dancer, Domenica Lawson and daughter of businesswoman Baroness Rosa Monckton and Journalist Dominic Lawson said of Ellie in a recent Telegraph feature that ‘Ellie has attitude. She has confidence and bravery. Dance is like family being together with no worries. We all have to dance to feel good about ourselves.’

Happy Me Dance was established in January 2019 with the idea of ensuring that everyone (however they identify) feels good about themselves.

Whatever the motivation is to take class - be it a new adventure, perfecting technique or learning a new skill in an unexpected storm - Happy Me Dance understands the benefits of movement

“

Happy Me Dance understands the benefits of dance in order to enrich learning, creativity and self-expression in practice in order to enrich learning, creativity and self-expression - and as Domenica Lawson says, ‘to feel good.’

Come to our adult dance classes and you will see for yourself a group that would not seem misplaced in the Strictly line-up.

We have two accountants, a lawyer, a rugby player, a journalist and a musical

theatre performer being put through their paces to a mix of Jax Jones, Calvin Harris and the military synchronicity of Sia’s Move Your Body. Not only do you get to move without judgement for 45 minutes - but you also get to share enlightened conversation, a pinch of wisdom and a generous measure of humour and genuine humanity.

Furthermore, and according to the NHS, additional benefits include enhanced cognitive function and reduced cardiovascular risk. It is no wonder that dance is being adopted by the British Society of Lifestyle medicine as the latest medical ‘feel good’ cure not for a marginalised few but for everyone to participate in and thrive.

Want to learn more?

• Website: www.happymedance.com

• Socials: Instagram & Facebook @ happymedance • Email: michelle@happymedance.com • Mobile: 07427 371396 • You can listen to Michelle on BBC RADIO KENT -The Wake Up Call Mondays 7.50am with Dominic King

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Time to sparkle and shine Trinity Theatre will be bringing plenty of festive cheer courtesy of its Christmas production of Nativity! The Musical this December. Read on to discover why this heartwarming tale is a treat for all ages...

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rinity Theatre, the cultural heart of Tunbridge Wells, is thrilled to present Nativity! The Musical – Made in Tunbridge Wells this December. This feel-good festive favourite will be brought to life by a vibrant local cast in a joyful celebration of community, creativity, and Christmas spirit.

Based on the 2009 smash-hit holiday film starring Martin Freeman and adapted for the stage by the film’s creator, Debbie Isitt, Nativity! The Musical tells the hilarious and heartwarming story of a group of underdog primary school students and their enthusiastic teacher Mr Maddens as they attempt to stage the best nativity play ever - complete with music, dancing, and a sprinkle of festive chaos.

Featuring a toe-tapping score of original songs including Sparkle and Shine,

Nazareth, and One Night, One Moment, Nativity! The Musical is the perfect festive outing for families, schools, and anyone who loves a feel-good Christmas story.

Produced by Trinity Theatre in association with Trinity Youth Theatre, this dazzling production is packed with

“

This production captures everything we love about Christmas - joy, community, and creativity treats: a community-led cast including young stars of today and tomorrow and experienced local performers, showstopping choreography, spectacular costumes and lighting, a live band, and lashings of holiday cheer that will delight audiences of all ages.

Trinity Theatre’s Creative Director Jason Lower says: “This production captures everything we love about Christmas - joy, community, and creativity. Made right here in Tunbridge Wells, it showcases the incredible talent we have locally and supports the incredible performers, artists, and storytellers involved with Trinity. We’re proud to present something truly special this season.”

A team of local creatives have

collaborated to bring Nativity! The Musical to life on the Trinity stage. In addition to Jason Lower, the show’s choreography is being overseen by Emily McAllister-Brown while its musical direction is by Stephen Hyde. Lighting design is by James Dean, with sound design by James Jenkins and production design by Rachel Rose.

Trinity Theatre is a registered charity and all surplus from ticket sales will support Trinity Theatre’s vital education projects, helping to deliver transformative creative experiences to young people across Tunbridge Wells. With a longstanding passion for nurturing local talent, Trinity provides inclusive opportunities for young people to build confidence, express themselves creatively, and find their voice - both on and off the stage.

Paul Chewter, Director of the show’s sponsor Hilden Park Accountants adds: “As a local independent business we are delighted to support this community production of Nativity! The Musical, and in turn help reinforce the continued growth of creativity and the arts in our shared local areas. Having been a supporter of Trinity for nine years, we know that every penny raised makes a huge difference to the organisation and to so many people.”

NATIVITY! THE MUSICAL FRI 12 – SAT 27 DECEMBER 2025 Trinity Theatre, Church Road, Tunbridge Wells, Kent TN1 1JP Website: www.trinitytheatre.net Box Office: 01892 678678 Facebook: @trinitytheatre Twitter: @trinitytheatre Instagram: @trinitytheatretw

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

FOOD & DRINK

The Magic of Christmas & New Year’s Eve at The Pantiles

97

This winter, the historic Georgian colonnade of The Pantiles becomes the heart of Christmas in Royal Tunbridge Wells — where festive traditions meet unforgettable celebrations. From the twinkling charm of the Christmas Markets to the spectacular New Year’s Eve Party, The Pantiles promises six weeks of sparkle, music, and cheer.

The Christmas Markets The magic begins on Friday 14th November at 17:30 with The Big Reveal, as local businesses unveil their beautifully decorated windows. Visitors can vote for their favourite, and enjoy a festive atmosphere building toward the big moment — the Christmas Lights Switch-On at 18:30.

The Pantiles Christmas Markets return each weekend in November and four days a week throughout December until Christmas Eve. Discover handcrafted gifts, homeware, jewellery, and festive décor — or simply sip on mulled wine, enjoy freshly baked treats, and soak up the atmosphere.

Market Dates: November: 14th–16th, 21st–23rd, 28th–30th December: 4th–7th, 11th–14th, 18th–24th Make The Pantiles part of your Christmas tradition — a place where festive lights, local flavour, and community spirit come together in the most magical way.

New Year’s Eve at The Pantiles When Christmas draws to a close, The Pantiles lights up once more for the biggest night of the year!

Ring in 2026 with an unforgettable evening of live music, DJs, gourmet food, flowing drinks, and vibrant celebrations. This is the New Year’s Eve destination in Royal Tunbridge Wells — and you’re invited.

Evening Highlights: • Live Music • Top DJs • Gourmet Food • Signature Drinks • Countdown to Midnight • Surprises in Store Dining at The Pantiles NYE Dining with us from 5pm onwards? Participating restaurants can provide a discount code for event entry. Please note, table bookings do not include access to The Pantiles NYE party — tickets must be purchased separately.

All aboard the Christmas Land Train!

In partnership with Tunbridge Wells Together, The Pantiles will serve as one of two official Pick-up & Drop-off points, located on the Lower Road.

The route includes stops at the High Street and Calverley Park, before continuing to Royal Victoria Place Shopping Centre – the second official stop – and looping back to The Pantiles.

Tickets: Full route – £7 per person Half route – £4 per person A fun and festive way to see Royal Tunbridge Wells sparkle this Christmas!

Ticket Information Tickets are limited — secure yours early for the best price!

Online Advanced Tickets • Early Entry – £10 (arrival before 20:30; later arrivals +£10 at gate) • Early Release Single – £15 (no arrival restrictions) • Single Ticket – £20 (available online until midnight, 30th December) • Family Ticket – £45 (2 adults + 2 children under 12) • Additional Child Ticket – £5 (with paying adult) At the Gate • Single Ticket – £25 • Family Ticket – £60 (2 adults + 2 children under 12) • Additional Child Ticket – £7.50 All tickets are non-refundable and non-transferable Calling all traders! Limited Christmas market stalls remain — apply now at pantilesevents.com/events.

Don’t miss out on the biggest festive season in Royal Tunbridge Wells — Christmas and New Year at The Pantiles.

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CHARITY

TUNBRIDGE WELLS BUSINESS MAGAZINE OCTOBER 2025

“We're delighted with how Trail with a Tail was received by the local community”

A

Animal art sculpture auction raises thousands for Demelza children’s charity

celebration event and auction of sculptures which made up a summer art trail around Tunbridge Wells has raised thousands of pounds for children’s charity Demelza.

Demelza held its Trail with a Tale in town throughout the summer. The free event, in partnership with Wild in Art, saw 10 large sculptures, beautifully designed and decorated by local artists, dotted around the town for people to find and enjoy.

There were also 28 smaller animal sculptures decorated by local school children displayed in shops and businesses across the town.

“

The Demelza auction was a fantastic evening with a buzz of energy about the place The trail was a family friendly activity designed to raise awareness of the incredible services Demelza provides to children with serious or life-limiting conditions in the area and across Kent, East Sussex and South East London. It also aimed to raise money for the charity.

On the final evening of September a celebration event took place at the Spa Hotel in Tunbridge Wells where guests had the opportunity to view the sculptures for the last time.

Some of the artists who painted sculptures, dozens of local business representatives, supporters of the trail, the Mayor and Mayoress of Tunbridge Wells and Tunbridge Wells Borough Council leader Councillor Ben Chapelard were all present at the event.

Nine of the sculptures went under the hammer at the auction, which was hosted by celebrity auctioneer Raj Bisram, with interested parties bidding in person and over the phone.

All the sculptures were sold and Brassica, a large snail designed and

painted by Bearsted-based artist Helen Alexander-Bristow, went for the highest price at £7,000.

A further four blank sculptures, ready for artists to design and paint themselves, were also sold.

Altogether Trail with a Tale, along with the celebration and auction event, raised more than £75,000 for Demelza.

Artist Georgina Luck, who painted Wild Wendy said: “The auction was a fantastic evening with a buzz of energy about the place. Raj was brilliant and it was lovely to hear some real-life stories from Demelza.

I'm so happy I could be a part of it and help raise funds for this great charity.”

And Brassica's artist Helen added: "What an amazing evening. So much was raised for Demelza and it was honestly beyond words. It was wonderful to see all the incredible sculptures together.

"I'm incredibly grateful for all the love shown towards me and Brassica and a huge thank you to Demelza and the hardworking team whose dedication made it all possible."

Demelza’s Deputy CEO, Hayley

Richardson, commented: “The Trail was something new for us and we are absolutely delighted with how it was received by local residents, businesses and visitors.

“The beautifully designed sculptures and the accompanying stories really brought the trail to life and we are so pleased they raised even more funds for us at the auction.

“We’re hugely grateful to everyone that has supported the trail and to all those who donated to Demelza. Your generosity will help us to continue providing extraordinary care to extraordinary children and their families.” www.demelza.org.uk

14th November: Christmas Lights Switch on & The Big Reveal ....................................

14th November to 24th December: Christmas Markets ....................................

Carol Singing & Live Entertainment from the iconic bandstand ....................................

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