National Motors 2.3 by TruWarranty

SOLIDIFY YOUR F&I

SOLIDIFY YOUR F&I • Get total transparency on pricing • Maximum reinsurance participation • Maximum flexibility on claims handling • 100% compatible with your existing reinsurance arrangement • Unique reporting that allows dealers to see exactly how their program is performing—and reconcile their bank accounts to the penny

KEY FEATURES

TruWarranty combines best practices in compliance, technology, and underwriting strength: • Products underwritten in partnership with Fortegra • Most advanced reporting available, anywhere • Online dashboards show you exactly how your dealerships perform • All-digital contract administration and tracking • Full reinsurance participation, using your existing provider • Innovative TruMenu interface makes it simple to sell • Private labeling available on all F&I products

Don’t see what you’re looking for? You can bet we’ve got it—just ask.

The original preload: customized engine & powertrain warranties, perfect for up-selling to TruVSC Exclusionary Wrap coverage. Supercharge both your reinsurance and retention.

Owning your private-labeled maintenance program gives you a competitive edge over dealers offering manufacturer maintenance. Completely customizable, with instant redemptions via virtual credit cards.

The best combo package available. Seven products bundled together to make life easy. Key Replacement Interior & Exterior Protection, Paintless Dent Repair, Windshield Repair, Cosmetic Wheel Repair, and Roadside Assistance.

PRE LOA D

Walkaway GAP at competitive prices, with the coverage you’d expect. First dollar coverage to ensure your reinsurance position never takes a hit. Approved by all major lenders.

PRE LOA D

Exclusionary and stated coverages that are the best in the industry. No separate ceding fees. No loss adjustment expenses. Easy to reinsure. Always backed by A-rated insurance.

Our in-house brand of Interior & exterior appearance coverage that gives you the choice of which chemistry to apply. Fully reinsurable. Perfect to preload.

ELIGIBILITY AND PROGRAM HIGHLIGHTS

EXCLUSIONARY AND STATED COVERAGES THAT ARE THE BEST IN THE INDUSTRY. No separate ceding fees. No loss adjustment expenses. Easy to reinsure. Customized claims handling. NEW UNLIMITED

ELIGIBILITY Current PLUS 2 Model Years Up to 35k miles on odometer at TOS TERM NO MILEAGE LIMIT Terms up to 96 months WRAP Coverage available by Manufacturer Warranty Term

PRE-OWNED UNLIMITED

ELIGIBILITY Current PLUS 2 Model Years Up to 60k miles on odometer at TOS TERM NO MILEAGE LIMIT Terms up to 72 months

PRE-OWNDED

ELIGIBILITY Up to 10 + Current Model Years Up to 125k miles on odometer at TOS TERM All terms are add on time and miles Terms up to 120 months and 125k miles

COVERAGE

• $100 Disappearing (ZERO) Deductible when repaired at Selling Dealer • Roadside Assistance Benefits included • Pays Posted Labor Rate/Retail Time at Selling Dealer • Same Day Claims Settlement via Credit Card • Exclusionary Coverage up to 125k miles at time of Sale, or 96 months for unlimited program. • Component coverage includes Powertrain,Powertrain Plus, Comprehensive, and Smart Tech • Rated by Asian; Domestic plus Volvo & VW; and European plus Corvette

CANCELLATION/TRANSFER

• Full refund within first 30 days • Prorated refund with $75 fee after 30 days • Transferable to another private party ($50 fee)

ROADSIDE ASSISTANCE

• Towing Assistance • Flat Tire Assistance • Fuel, Oil, Fluid and Water Delivery Service • Lock-out Assistance • Battery Assistance

Warranties and Service Contracts for all the brands your dealerships sell.

13+

YEARS IN BUSINESS

COMPLIANT IN ALL STATES

BEST IN CLASS CLAIMS ADMINISTRATION

Designed for dealerships: our simple selling interface provides a quick path to signiﬁcant revenue.

• Headquartered in Joplin, MIssouri • Founded on Groundhog Day, 2008 • Servicing 700+ dealers nationwide • All claims paid by virtual credit card, instantly • No paper forms— everything is electronic • Easy remitting process, using ACH or eChecks

We are now AM Best Financial Category VIII,

40+

YEARS IN BUSINESS

A-

35,000,000

A.M. BEST FINANCIAL STRENGTH RATINGS OF EXCELLENT

CONSUMERS PROTECTED WORLDWIDE

As a vertically-integrated insurer, we have the structure and ﬂexibility to support a variety of warranty products and risk structures.

PRODUCTS VSC • Ancillary • GAP • Diminished Value • VVP • MSI •

• Motor Club •

Key Auto • Powersports • RV • VPP •

• Home

Electronics •

VERSATILE RISK STRUCTURES First Dollar & Failure to Perform • Flat Fee & Percentage Fee • 100% Re-insured CFC or NCFC •

Proud Partners With

*Fortegra®

• A/O & DOWC

SIX PRODUCTS BUNDLED TOGETHER TO MAKE LIFE EASY.

ONE BUNDLE TO RULE THEM ALL.

KEY REPLACEMENT ExoBundle not only protects your customers against the expense of stolen or lost keys, but helps eliminate the hassles of an already stressful situation. PAINTLESS DENT REPAIR (PDR) Easy-to-use coverage for new and used vehicles that preserves the vehicle’s resale value while avoiding the time and high cost of body shop work. WINDSHIELD PROTECTION ExoVision ensures your customers’ windshields stay looking good by protecting against chips and scratches. COSMETIC ALLOY WHEEL PROTECTION Give your customers peace of mind when it comes to keeping their wheels in excellent condition. Our coverage protects against scuffing, pitting, corrosion, and brake dust buildup. INTERIOR AND EXTERIOR APPEARANCE PROTECTION Combines all the benefits of ExoGloss and ExoClean. You pick the chemistry to use, and we facilitate the rest. 24/7 EMERGENCY ROADSIDE ASSISTANCE Get help anywhere in the nation, any time of day. Our Roadside Assistance gives your customers peace of mind.

THE BEST INTERIOR AND EXTERIOR APPEARANCE F&I PROGRAM POSSIBLE.

UNCOUPLE YOUR F&I FROM YOUR CHEMISTRY. Dealers’ Choice of Chemistry Go Wet or Go Dry Easy to Switch

EXOGLOSS Appearance Protection

ENHANCE THE CUSTOMERS’ EXPERIENCE OF OWNERSHIP!

• Superior Exterior Coverage • Superior Interior Coverage

EXOBUNDLE Six Bundled Products

• Perfect for Preloading

• Key Replacement

• Perfect for Upsells

• Interior & Exterior Protection • Paintless Dent Repair

EXOVISION Windshield Protection • Cosmetic Wheel Protection • Complete Coverage

• Windshield Protection

• Fast Application Times

• 24/7 Roadside Assistance

CUT OUT THE F&I FLUFF

150 GAP

GAP ADDENDUM

INSTALLATION CONSISTS OF A SIMPLE FORM CHANGE. YOU DON’T NEED ALL THAT “FREE” F&I TRAINING.

Get what you DO want:

This Addendum is between the Customer/Borrower (I, You, Your) and the Dealer/Creditor (We, Us, Our) or if assigned, with the assignee Financial Institution/Lender pursuant to the terms and conditions herein. Please carefully read this Addendum in its entirety for additional information on eligibility, conditions, limitations and exclusions that could prevent you from receiving benefits under this Addendum. CUSTOMER/BORROWER

DEALER/CREDITOR

ADDRESS

CITY

STATE

MOBILE PHONE

SECONDARY PHONE

ZIP

CITY

STATE

CONTACT

ZIP

PHONE FINANCIAL INSTITUTION/LENDER

CUSTOMER E-MAIL VIN NUMBER

YEAR

VEHICLE PURCHASE PRICE $

ACCOUNT NUMBER

MAKE

□ NEW □ USED

□ LOAN/INSTALLMENT SALES CONTRACT AMOUNT FINANCED/LEASE CAP COST

MODEL

MSRP/NADA

ADDRESS CITY

STATE

ZIP

□ LEASE

□ BALLOONCONTRACT

APR

FINANCING CONTRACT DATE

FINANCING CONTRACT TERM MONTHS

PRIMARY INSURANCE DEDUCTIBLE

FIRST PAYMENT DUE DATE

TERM OF GAP

MONTHS

MONTHLY PAYMENT AMOUNT $

MILEAGE

PROGRAM OPTIONS □ Standard 150 (150FG) □ Plus 150 (150FGP) (Not Funded by Ally Financial) □ Commercial 150 (150FGC) You have voluntarily elected to purchase this Addendum which amends Your Financing Contract. This Addendum is not considered insurance and is not a substitute for collision or property damage insurance on the Covered Vehicle. You are responsible for insurance required by the Financing Contract or applicable state law. You are responsible for handling all notifications or insurance claims that are required to be filed with Your Primary Carrier. In the event of a Constructive Total Loss to the Covered Vehicle, the GAP Amount will be Waived pursuant to all of the terms and conditions of this Addendum. You will remain responsible for payment of any items not included in the GAP Amount. YOU MAY PURCHASE THIS ADDENDUM ONLY AT THE TIME THE FINANCING CONTRACT IS ORIGINALLY EXECUTED. BY YOUR SIGNATURE BELOW, YOU ACKNOWLEDGE AND AGREE THAT YOUR ACCEPTANCE OF THIS GAP ADDENDUM IS VOLUNTARY AND IS NOT REQUIRED IN ORDER FOR YOU TO OBTAIN CREDIT, DOES NOT IMPACT YOUR ABILITY TO OBTAIN ANY PARTICULAR OR MORE FAVORABLE CREDIT TERMS, AND HAS NO EFFECT ON THE TERMS OF THE RELATED SALE OF THIS COVERED VEHICLE. The GAP Amount may decrease over the term of Your Financing Contract and may not extend for the full term of Your Financing Contract. You may wish to consult an alternative source to determine whether similar Benefits may be obtained and at what cost. You acknowledge that this Addendum supersedes any other representations made. If You purchase this Addendum from this Dealer/Creditor, You understand that the Dealer/Creditor may retain all or a portion of the charge paid by You. This Addendum includes a binding arbitration clause. You acknowledge that you have read and understand the entire Addendum and its terms and conditions which may reduce or prevent you from receiving all or part of the Benefits due under this Addendum. YOUR RIGHT TO CANCEL: You have the unconditional right to cancel this optional Addendum for a refund/credit of the unearned portion of the charge for this Addendum at any time. If any cancellation occurs within thirty (30) days of the Addendum purchase You will receive a full refund/credit of the Addendum cost. After thirty (30) days, a refund/credit of the Addendum cost will be calculated by the pro rata method, or by the refund method as may be required by state or federal law, less a $50.00 cancellation fee. All refund amounts will be returned to the Lender, unless proof of total payoff of the Financing Contract is provided by You. If You choose to cancel this Addendum, You must request a refund/credit, from the Dealer/Creditor, in writing, at the address shown above. If You do not receive the refund/credit within sixty (60) days of notice of cancellation/termination, contact the GAP Administrator to assist You in obtaining any refund due. In the event of Constructive Total Loss and a Benefit is waived, the Addendum will be deemed as fully earned and no refund will be due. ASSIGNMENT: This Addendum will remain a part of the Financing Contract if the Financing Contract or lease is assigned, sold or transferred by the Dealer/Creditor. MAXIMUM TERM OF GAP COST: MAXIMUM FINANCE BENEFIT LIMIT 150% 96 MONTHS

•

Factory direct pricing, with zero fluff

•

Backed by A-rated insurance company

•

All digital & electronic, with superior reporting

•

Best-in-class claims adjudication

I have read and agreed to all of the conditions:

x x

•

Deploy remotely—it’s just a form change

•

100% compatible with all menus FG150B and DMS

•

No costs to get started

CUSTOMER/BORROWER SIGNATURE

DATE

DEALER/CREDITOR SIGNATURE

DATE

GAP ADMINISTRATOR: Sidecars, Inc., 532 S. Main Street, Joplin, MO 64801 1-866-217-5309 • www.sidecarsinc.com •

Original: Administrator

Yellow: Dealer/Creditor

Pink: Financial Institution

White: Customer/Borrower

COMPATIBLE WITH ALL MENUS AND DMS Deploy a form change in minutes and save thousands. Keep your VSCs in place, and use us for everything else.

12/2020

MAXIMIZE CUSTOMER RETENTION

wrap

EXCLUSIONARY COVERAGE TO 150,000 MILES

SUPERCHARGE YOUR DEALERSHIPS’ REINSURANCE Give every customer lifetime powertrain coverage, and upsell to exclusionary wrap coverage—all designed to increase dealership retention. Reporting that keeps you on top of all things F&I

• Offer a lifetime powertrain on every vehicle, new and used. • Up-sell to exclusionary coverage with TruWrap—out to 150,000 miles • Add in prepaid maintenance to supercharge your customer retention.

menu THE BEST F&I MENU, AT ANY PRICE

NEVER PAY FOR A MENU AGAIN

HIGHLIGHTS Sign your dealerships up for any TruWarranty product, and get TruMenu at no extra cost. No monthly fees. No gimmicks. No long-term commitment. No minimums. Compatible with all F&I administrators via Provider Exchange Network (PEN). Multiple products sold by multiple administrators? No problem—aggregate them all.

truwarranty.co

AVAILABLE VIA WEB BROWSER OR BY IPAD—YOUR CHOICE.

NEVER PAY FOR AN F&I MENU AGAIN

menu Beautiful drag-and-drop interface that anyone can use

Intuitive remote presentation capability

Compatible with all major DMS

PERFECT FOR AUTOMOTIVE, POWERSPORTS, AND RV DEALERS OF ALL SIZES truwarranty.co

COVERAGE FOR WEARABLE ITEMS

Vehicles aren’t cheap.

DRIVERS SPEND AN AVERAGE OF $1,186 PER YEAR ON VEHICLE MAINTENANCE COSTS. TruCare will cover the replacement of common items due to wear and tear as well as cover major mechanical components, helping keep your vehicle on the road. UP TO 1,500 COMPONENTS COVERED Engine Transmission Drive Axle Steering Wheel Alignment Battery Fuses, Lightbulbs & Headlamps Fuel & Electrical System Factory Installed Navigation Audio High-Tech Components Climate Control Brake Pads & Lining Struts Shocks, Front & Rear Suspension Belts & Hoses

TruCare provides coverage for replacement of wearable items that are commonly excluded by manufacturer and third-party warranties, such as brake pads and rotors, the vehicle’s battery, wiper blades, belts, hoses, fuses, light bulbs and headlamps, while also providing protection against breakdowns. And you’ll receive additional benefits such as emergency roadside assistance and rental car and emergency travel reimbursement coverage. Drive confident knowing you have coverage of up to 1500+ components even after your manufacturer’s warranty has expired.

truwarranty.co

CLAIMS DEPARTMENT AND ROADSIDE ASSISTANCE SNAPSHOT

CLAIMS DEPARTMENT • HOURS OF OPERATION: M-F 8 AM to 6 PM Eastern Time • NUMBER OF CLAIMS ADJUSTERS: Six (6) claims adjusters • AVERAGE CALL VOLUME: 75 to 100 calls per day • AVERAGE HOLD TIME: Less than one minute

START YOUR CLAIM ONLINE: TRUCLAIMS.CO

ROADSIDE ASSIST SERVICE CTR (RSA) • HOURS OF OPERATION: RSA is open 24/7, 365 days of the year • CONTACT INFORMATION: • 1-866-217-5309 Toll free number for RSA

• CONTACT INFORMATION:

• 1-760-302-6043

• 1-866-217-5309

After hours number for RSA, choose option 1

Toll Free number for claims • claims@truwarranty.co

CLAIMS STATISTICS

Email address for emailing repair orders and claim

Processing approximately $350K to $400K in claims per month

documents on all products, excluding GAP • gapclaims@truwarranty.co

that are paid with secure MasterCard using the VPAY system.

Email address for communicating with GAP claims team

CLAIMS

AVG $

AVG # WRKG

and for emailing documents for GAP claims

MONTH

$ PAID

# PAID

/DAY

DAYS

• 1-636-216-0017

DEC 2020

$276,213

307

$12,555

Facsimile number for repair orders and claim documents

JAN 2021

$214,373

256

$10,719

for GAP

FEB

$210,661

252

$10,533

MAR

$242,634

315

$10,549

HOLIDAYS OBSERVED BY

APR

$249,920

352

$11,360

CLAIMS DEPARTMENT:

MAY

$327,276

377

$ 6,364

New Year’s Day

JUN

$349,963

438

$15,907

Memorial Day

JUL

$418,115

724

$19,005

Independence Day

AUG

$470,948

808

$21,407

Labor Day

SEPT

$507,817

1,129

$24,182

Thanksgiving Day

OCT

$584,569

1,249

$27,837

Christmas Eve PM

NOV

$640,392

1,635

$30,495

12 MO TOTAL $4,492,880 7,842

N/A

256

12 MO AVG

$ 17,550

Christmas Day $374,406.68 654

*Includes all products (VSC, GAP, PPM, Bundle, TW, Key, etc. Does not include 200 denied claims for the 12 month period.

truwarranty.co

1221-V05

STEP BY STEP CLAIMS SUBMISSION

OUR GOAL IS TO MINIMIZE THE TIME SPENT ON THE PHONE FOR SERVICE DEPARTMENT PERSONNEL AND MAXIMIZE TIME FORWARD FACING WITH YOUR CLIENTELE. THEREFORE, WE PROVIDE YOU WITH TWO OPTIONS FOR CLAIMS SUBMISSION AS OUTLINED BELOW:

OPTION 1

Email Claim Submission To Claims Department If you wish to send the RO and Estimate directly without performing a coverage call in advance of submitting your claim, you may email RO and Estimate directly to claims@sidecarsinc.com / claims@truwarranty.co

cashier’s email address, if you designate that payments are to be sent to the cashier 7. This secure email will include a link, and when you click on the link you will view a valid Mastercard Credit Card number, including an expiration date, zip code, 3-digit code, and dollar amount

OPTION 2

1. Your RO should include complaint, cause, and correction, along with

Coverage Call To Our Claims Department Followed By An Email Claim Submission to Claims Department

2. Estimate should include Part #s and Parts (at list price/ no matrix pricing), Labor hours, we use All Data for hours 3. If we have questions on your claim submission, we will send an email to you or call your office 4. After our questions, if any, are addressed, we will build a claim from this information and email the claim approval back to you 5. After the repair is completed, please email the final invoice signed by the customer to us at claims@sidecarsinc.com / claims@truwarranty.co

To start a claim please call 866-217-5309 and leave direct contact information (phone number and email) along with last 6 digits of VIN number. We will call back promptly to confirm component coverage for you. Once component coverage is verified please follow steps 1-7 in Option 1.

6. We will pay the approved amount of the claim with a secure email sent to your email address, or to your

truwarranty.co

0721-V03

All the best F&I products, aggregated under one administrator umbrella Every product available as walk-away or reinsured 100% compatible with your existing reinsurance program Optimized for dealers of all sizes Backed by A-rated Insurance and Compliant Nationwide

EMPLOYEE DIRECTORY Brochures and Dealer supplies:

Operations Department

dealersupport@truwarranty.co

Please send a filled brochure order form, found in agent resources under Marketing > Dealer.

Claims:

Claims Department

claims@truwarranty.co 866-217-5309 (Specify the call is for a claim)

Cancellations:

Operations Department

cancel@truwarranty.co

Remitting Contracts:

Remittance Department

remit@truwarranty.co

Formations, SideCars Portal, Menu/User Setups, All other Qs

Operations Department

operations@truwarranty.co

Accounting Department

accounting@truwarranty.co

Financials, Deposit Statements, Financials/Reports, Cession Statements, Loans, Payments to SideCars, Taxes Garen McMillian

417-483-5136

garen@sidecarsinc.com

Elissa Moore

417-483-9990

elissa@sidecarsinc.com

Taylor Lansford

417-483-6503

taylor@sidecarsinc.com

SideCars Office M-F 8:30 a to 5 p (Central)

106

Ganessa Morales

417-499-7149

ganessa@sidecarsinc.com

SideCars Office M-F 8:30 a to 5 p (Central)

111

Michelle Strickland

417-499-7195

michelle@sidecarsinc.com

SideCars Office M-F 8:30 a to 5 p (Central)

107

Miranda Downs

417-529-1761

miranda@sidecarsinc.com

SideCars Office M-F 8:30 a to 5 p (Central)

109

Jennifer Johnson

417-483-1390

jennifer@sidecarsinc.com

SideCars Office M-F 8:30 a to 5 p (Central)

110

Laura Morris

417-437-7734

laura@sidecarsinc.com

SideCars Office M-F 8:30 a to 5 p (Central)

108

Ron Gardner

214-693-9770

rongardner@sidecarsinc.com