BackBone: January 2026

BACKBONE JANUARY 2026 | ISSUE 116

News from The Joint Chiropractic

KEY PROMOTIONS OFFER

Strong Start to 2026 See final results from the End of Year Wellness Sale on page 6, then find details for the Step Into Wellness Sale on page 10

Welcome, Ron Stilwell!

Meet The Joint’s new Senior Vice President, Operations and Patient Experience on page 5

New Mobile App Update Improves Check-In Process Learn more about the latest release on page 7

January 2026 | Issue 116

CONTENTS IN EVERY ISSUE 5

December Clinic Openings

5

GO Elite + Honorable Mention

9

Tools and Resources

9

Chiropractic Connections

13

December Leaderboards

Accounting Dates January 16

Royalty Draw (January 1-15)

January 16

Inter-Clinic Fee Draw/Payment (January 1-15)

February 2

Royalty Draw (January 16-31)

February 2

Inter-Clinic Fee Draw/Payment (January 16-31)

February 5

Software Fees – Tech Fee

February 10

Minimum Royalties – January 2026

 Questions? accounting.services@thejoint.com.

2 | BACKBONE

FEATURED STORIES

5 Welcome, Ron Stilwell!

6 End of Year Wellness Sale Results 10 The Joint Invites Patients to Step Into Wellness During Annual Promotion ADDITIONAL READS

7 New Mobile App Update Improves Check-In Process, Resolves Reported Issues Franchisees

DCs

WCs

7 Meet Gemma: The New, Recommended Way to Craft DC Bios for Clinic Microsites DCs

9 January’s Patient Newsletter Focuses on Building Realistic Routines for the New Year Franchisees

DCs

WCs

10 CSC Set to Begin Managing Online Business Listings and Negative Review Responses Franchisees

11 Post with Purpose in February Franchisees

DCs

WCs

12 The Joint Hosts Inaugural Session of Ignite Academy's Flame Program DCs

 BACK TO TABLE OF CONTENTS

ISSUE 116 | JANUARY 2026 | 3

FROM

SANJIV'S DESK President and CEO, Sanjiv Razdan

Dear Franchisees and The Joint Community, Registration is underway for our Align 2026 National Conference which will take place in Scottsdale, Arizona on April 13, 14 and 15. The curated schedule of events is focused on moving our business forward together through clear and achievable growth strategies, and here is what you can expect by attending.

Earlier this month, the Clinic Support Center hosted our NFAB representatives for a day of productive and engaging discussion. I am so appreciative of their support and partnership in co-bringing many of our key initiatives to life, and I look forward to continuing our work together throughout the rest of the year.

1. Reduced Rates and Fees – Registration costs, hotel room rates and resort fees are all lower than our last national event in 2024, reflecting our efforts to listen and respond to systemwide feedback to keep event costs as manageable as possible.

NFAB also elected officers for the new term year, and I would like to congratulate: • President: L.S. Carper (re-elected for a third term) •

Vice President: Dr. Daniel Rae, D.C. (re-elected for a second term)

2. Resort Location Preferred by Franchisees – The beautiful Talking Stick Resort is a resort that many of our franchisees know and love. It offers the right-sized environment for learning, connecting and stepping away from the day-to-day to focus on the bigger picture.

•

Secretary: Connor Davis

3. Opportunities to Reconnect and Network – Between planned receptions, meals and natural breaks around our sessions, attendees will have a generous amount of time for important moments of connection with each other.

4. Learning From Each Other – There is tremendous value in hearing about the processes, tools and day-today practices that your peers are implementing to drive results. We have dedicated a half day to Breakout and Exchange Sessions where top operators will co-present how they are finding success and approaching shared challenges so that all attendees can leave with actionable insights that can be put into motion right away in their own clinics.

Read more about Align 2026 on page 8 or by visiting our conference website - https://align.thejoint.com/align26.

If you haven’t registered yet, take advantage of our Early Bird rate, make the time to connect with your peers and sign up to join us in Scottsdale.

4 | BACKBONE

I’d like to extend my gratitude to all of our incredible clinic teams for the effort that you put into a successful End of Year Wellness Sale. Your focus, execution and commitment produced strong results, and we saw yearover-year growth in total sales and the number of plans sold. Complete results are on page 6.

Our upcoming Step Into Wellness Sale is the perfect opportunity to re-engage lapsed patients and connect with Walk-In and single-visit patients. More details and resources are on page 10. These patient groups are an important piece of our strategy for driving active member growth, and I appreciate the ongoing effort by our franchisees and clinic teams to deliver meaningful value to our patients.

Thank you for all you do for The Joint. I am looking forward to accomplishing many great things together in the new year.

Together we serve,

Sanjiv Razdan

GO Elite: A New Level of Best in Class for Grand Openings

CONGRATULATIONS! December Clinic Openings

There are no GO Elite clinics during the period of December 6, 2025 to January 5, 2026.

ERIC & PATRYCJA CECH (San Antonio, TX)

TOBY HINES & JOHN WASH (Kissimmee, FL)

ALENA GORDY (Fort Wayne, IN)

GREGORY KILBRIDE & PATRICIA EARING (Yulee, FL)

TOTAL CLINICS OPEN: 960 FRANCHISED UNITS: 885

National Franchise Advisory Board (NFAB) Zones ZONE 1 ZONE 2 Area A: Dr. Daniel Rae, D.C. Area A: Greg Busch dr.daniel.rae@thejoint.com

greg.busch@thejoint.com

CA and NV

IA, MN, NE, ND, MO, WI, IL, MI, SD and KS

Area B: Brad Remington

brad.remington@thejoint.com

AZ and NM Area C: Dr. Kris Birkeland

AK

Dr.Kris.Birkeland@thejoint.com PR

NFAB Zones

ID, MT, WA, WY, OR, UT, CO and AK

ZONE 3 Area A: Rita Sellers rita.sellers@thejoint.com

CT, DC, DE, MD, MA, ME, NY, IN, NH, NJ, OH, PA, RI, TN, VT and KY

Area B: Connor Davis

Area B: LS Carper

connor.davis@thejoint.com

ls.carper@thejoint.com

Houston TX, AR and LA

NC, SC, WV and VA

Area C: Billy Perkins

Area C: Dr. Patrick Greco, D.C.

billy.perkins@thejoint.com

OK and TX, except Houston

dr.greco@thejoint.com

FL, GA, MS, AL and PR

Welcome Ron Stilwell, Senior Vice President of Operations and Patient Experience

W

e are pleased to welcome Ron Stilwell to The Joint as our new Senior Vice President, Operations and Patient Experience!

Ron holds more than 30 years of senior leadership experience in franchise operations at organizations including FullSpeed Automotive, Marco’s Pizza and Kahala Brands. Throughout his career, his consistent focus on operational discipline and unit-level performance has helped brands strengthen their operational fundamentals, improve consistency and elevate the customer experience.

Most recently, Ron served as President and Chief Development Officer of FullSpeed Automotive which has nearly 1,000 franchised, company and licensed locations. Prior to that role, he helped position Marco’s Pizza as a top franchise brand known for industryleading growth and operational excellence. Ron also founded a successful franchise development and

 BACK TO TABLE OF CONTENTS

real estate consultancy that partnered with leading brands, including Massage Envy, to strengthen operations, strategy and performance.

Ron holds a Bachelor of Business Administration from Blackstone University. He is a Certified Franchise Executive with the International Franchise Association and a member of ICSC. Ron and his wife Sarah reside in North Phoenix. In his spare time, he enjoys reading a good business book, spending time with his grandchildren and going to the movies.

Read the full press release on Ron’s appointment 

Welcome to The Joint, Ron!

ISSUE 116 | JANUARY 2026 | 5

End of Year Wellness Sale Outperforms 2024 In Sales, Plans Sold

A

new wellness routine is top of mind for many as a new year approaches, and The Joint’s End of Year Wellness Sale helped thousands of patients make routine chiropractic care part of their New Year’s resolution. Here are results and some key highlights:

• • •

Total sales exceeded $14.5 million, an 11.7 percent increase over 2024.

Average revenue per clinic was $15,372, an 11.5 percent increase from 2024.

Over 6,500 patients purchased a 5 + 1 plan, an increase of nearly 20 percent as compared to 2024.

2025 End of Year Wellness Sale: Complete Results 2024

2025

Year-Over-Year Growth

$13,336,086

$14,541,852

9.0%

10+2 Plans Sold

17,033

18,060

6.0%

5+1 Plans Sold

5,489

6,579

19.9%

Total Plans Sold

22,522

24,639

9.4%

Average Amount

$592.14

$590.08

-0.3%

Total # of Clinics

967

953

-1.4%

Revenue per Clinic

$13,791

$15,372

11.5%

Total Sales

For the third year, Joint Ventures, LLC had the top performing clinic. Congratulations to The Joint Chiropractic – Elk Grove Commons (CA) which generated $110,469 in promotional sales!

Top 10 Clinics by Sales Clinic Name

Franchisee(s)

2025 Sales

Elk Grove Commons (CA)

Joint Ventures, LLC

$110,469.00

Natomas (CA)

Joint Ventures, LLC

$102,298.00

Pinole (CA)

Joint Ventures, LLC

$85,930.00

Whitesburg (AL)

Rachel & Dr. Taylor Wesson, D.C.

$70,452.00

Des Peres (MO)

Mike Klearman & Greg Busch

$69,860.00

Sparks (NV)

Joint Ventures, LLC

$65,222.00

NW Reno (NV)

Joint Ventures, LLC

$64,161.00

Folsom (CA)

Joint Ventures, LLC

$62,675.00

Carmel Mountain (CA)

The Joint Corp.

$61,955.00

Nugget Plaza (CA)

Joint Ventures, LLC

$60,720.00

Top 10 Clinics by Year-Over-Year Increases Clinic Name

Franchisee(s)

2025 Sales

Sales Y/Y%

Beaumont (TX)

Ben and Tamara Crawford

$5,675.00

1,436.7%

Dothan (AL)

Cliff Haigler and Dr. Alun Rogers, D.C.

$3,879.00

1,314.9%

Grand Rapids (MI)

Dr. Andrew Knecht, D.C. and Randy Shingledecker

$11,334.00

933.6%

McAllen (TX)

Dr. Leo Thatcher, Jr., D.C. and Leo Thatcher, Sr.

$5,220.00

884.7%

Bonney Lake (WA)

Dr. David Lee, D.C.

$2,270.00

658.0%

Broad Ripple (IN)

Bree and Drew Emsweller

$4,340.00

629.0%

Green Bay West (WI)

Shawn and Lisa Briquelet

$7,355.00

623.3%

Ocoee (FL)

Shane Weber and Kathy & Dr. Azad Bhatt, M.D.

$10,794.00

608.1%

Tigard (OR)

Joint Ventures, LLC

$14,585.00

567.5%

Yorba Linda (CA)

Adolfo Rueda, Jr.

$4,840.00

543.8%

6 | BACKBONE

Meet Gemma: The New, Recommended Way to Craft DC Bios for Clinic Microsites

W

e are excited to introduce Gemma, our Gemini-powered virtual writing assistant built to help our doctors draft highquality, SEO-optimized bios. Gemma simplifies the writing process while keeping final review and submission in your control.

The Importance of an Updated DC Bio A current, well-written DC bio helps patients quickly understand the expertise within a clinic by introducing the chiropractor in a clear, professional way. This helps build confidence for patients, especially those who are deciding where to book their first visit.

An updated bio can also improve the microsite’s performance by highlighting trusted experience and authoritative credentials.

I M P O R TA N T L I N K S

Gemma: DC Bio Authoring Tool Gemma User Guide Add Doctor Bio to Microsite HelpDesk Ticket

Gemma’s Role in Crafting an Engaging Bio Gemma guides DCs through a few questions and generates a draft that reads authentically and professionally and follows a clean structure that is easy for patients and search engines to scan. With Gemma, DCs can produce a bio that is consistent, patient-friendly, and microsite-ready, without turning this into a time-consuming writing project.

How To Submit Your Updated Bio Gemma doesn’t publish anything directly to your microsite. When the updated bio is complete, submit a Add Doctor Bio to Microsite HelpDesk ticket, and the CSC Marketing team will post it. You can attach your headshot to the same ticket, or submit it separately later.

The start of the new year is an ideal opportunity to begin using Gemma to strengthen and standardize your bios. Our clinic microsites are an important touchpoint for patients, and a professional chiropractor bio helps build trust, reinforce credibility, and supports a more consistent, polished experience across our digital footprint.

PRO TIP:

Don’t Forget the Headshot!

An updated DC headshot matters!

A current, professional photo helps patients recognize the DC, builds trust, and elevates the overall look and credibility of your Microsite.

New Mobile App Update Improves Check-In Process, Resolves Reported Issues

A

n updated version of the mobile app is now live in the App Store (iOS) and the Google Play Store (Android). This release addressed several reported issues and improved some important features for patients, including: •

• •

Easier check-in across all devices: We’ve adjusted the required distance for clinic check-in to better accommodate devices with less precise location tracking.

Loading screen fix: Resolved an issue that could cause the app to remain stuck on the loading screen.

Duplicate check-in fix: Resolved an issue that could cause duplicate check-ins to appear in AXIS.

Patients will either be notified that a new version is available the next time they open the app, or the app may automatically update, depending on their device settings. If patients continue to experience issues, please first ensure they are using the latest version of the app.

If the app is fully up to date and issues persist, please submit a Mobile App Bug ticket through the IT HelpDesk so our team can further investigate and assist with troubleshooting.  Questions? Contact Reagan Concha, Digital Marketing Specialist, at reagan.concha@thejoint.com.

 BACK TO TABLE OF CONTENTS

ISSUE 116 | JANUARY 2026 | 7

I

t’s time to reconnect with colleagues across our system and unite around shared insights and growth strategies at The Joint’s largest networking and recognition event of the year.

Conference and hotel registration is now open so visit https://align.thejoint.com/align26 for more information and to secure your spot today!

April 13, 14 and 15, 2026 Talking Stick Resort Scottsdale, Arizona

Align 2026 will focus on moving our business forward. Through dedicated sessions, leadership discussions and peer-to-peer connections, this event will center on what it takes to strengthen performance, improve alignment across the system and build momentum for the year ahead.

CONFERENCE ATTENDEE REGISTRATION

• • • • •

Franchisees as listed on the franchise agreement Managers within a franchise organization Doctors of Chiropractic Regional Developers and RD Team members Any other member of the franchise system

What’s Included? Access to all Align 2026 conference content and breakout sessions and all networking receptions and special events.

Early Bird Rate: $800 through February 16

FRIENDS & FAMILY ATTENDEE REGISTRATION

Any adult guest of a conference attendee who is not a member of the franchise system, such as a spouse or partner.

What’s Included? Participation in all networking receptions and special events, plus breakfast and lunch on both days of the conference.

Conference access is not included.

Friends & Family Rate: $550

The final day to register is March 9, 2026  Questions? Check out the Frequently Asked Questions section of the Align 2026 website, or reach out to Margie Wojciechowski, Director of PR & Communications, at margie.wojciechowski@thejoint.com.

8 | BACKBONE

Tools and Resources for the System

E

ach month, we’ll share newly-available support materials and guides that have been developed by the CSC to support franchisees and clinic teams. Explore the latest resources below!

FOR DCs:

“Back Office Best Practices” Video - Outlines the newer features of AXIS Back Office and offers best practices to get the most out of using the system. Download and watch the video.  Download the complete list of available toolkits, user guides, and instructional webinars. 

January’s Patient Newsletter Focuses on Building Realistic Routines for the New Year

T

he January edition of our patient email newsletter was delivered to all email subscribers via Iterable beginning Tuesday, January 13.

View the newsletter. 

This month’s content focuses on helping patients build realistic routines that support better movement and everyday comfort in the new year. Inside is guidance on setting movement goals, simple habit-stacking strategies to make healthy routines easier to maintain, and practical tips for resetting stretching habits to support mobility and reduce tension. We’re also sharing a wellness checklist to help patients stay proactive throughout the year, along with expert insight from Dr. Dustin DebRoy, D.C., Manager of Education and Relations, on staying active while training around shoulder pain.

Chiropractic Connections: Building the Brand Across the Country

T

he Joint is participating in several premiere professional chiropractic events in 2026. If you are interested in assisting at an event, please contact careers@thejoint.com.

Event

Location

Dates

Parker Seminars

Las Vegas, NV

February 26 - 28, 2026

ACCRAC 2026

Kansas City, MO

March 26 - 28, 2026

Sherman College Lyceum

Boiling Springs, SC

April 30 – May 2, 2026

Logan University Symposium

Chesterfield, MO

May 1-2, 2026

FCA National Convention & Expo

Orlando, FL

August 27 – 30, 2026

Palmer Homecoming

Davenport, IA

September 17 – 19, 2026

Life University Vision Extravaganza

Atlanta, GA

September 17 – 19, 2026

Participating in a Local or Regional Chiropractic Event?

If you are a franchise organization or Co-op that is partnering with a professional chiropractic event in your area, email communications@thejoint.com with the name and date of the event for the opportunity to be featured in an upcoming issue of BackBone!

 BACK TO TABLE OF CONTENTS

ISSUE 116 | JANUARY 2026 | 9

The Joint Invites Lapsed, Walk-In Status Patients to

ss Sale

STEP INTO WELLNESS

T

he Step Into Wellness Sale is returning! Starting on February 2, lapsed patients and those not currently on a Wellness Plan or Flex Plan can receive W their first month for just $45 and make routine and affordable chiropractic care part of their New Year’s ropractic provided several discounted opportunities for resolution.

discover the significant savings of our Wellness Plan. In

nt was able to help those rediscover When does the patients sale start?

Monday,and February 2

ble care with a treatment by their Doctor When does theplan saleprovided end? Monday, March 2 at close

ew Year with our “Step Into Wellness” Sale, a February of business

isting patients currently a Wellness Plan. Plan and get Whatnot is the offer?on Purchase a Wellness

your first month for just $45

Target Audience + Marketing Tactics The Step Into Wellness Sale will be marketed directly to existing patients with a Walk-In status, including onetime visitors and patients who are lapsed or canceled.

Existing patients currently enrolled in a Wellness Plan, Flex Plan or Align One Plan and active Package holders are excluded from the promotion. Eligible patients will receive promotion details via the tactics outlined below.

• • • •

Promotional mobile app notifications Custom, targeted emails distributed to patients through Iterable SMS messages distributed to patients by OTT Targeted social media advertising

Promotion Guide Now Available! The Step Into Wellness Sale Promotion Guide contains all key details, operational steps and recommendations for executing a successful campaign.

6

, 2026

Download the guide and be sure to review it prior to the start of the promotion.   Questions? Please contact your RD or FBC partner.

d get your first month for just $45!

CSC Set to Begin Managing Online Business Listings and Negative Review Responses

T

t since February 2024, and are not currently on a

he CSC will begin managing two systemwide digital functions for all clinics by the end of January.

• •

Online business listings via YEXT Responses to negative reviews on Google, clinic microsites, etc.

Align One members.

CSC Will Manage All Clinics’ Online Business Listings Via YEXT or outdated clinic information can hurt your erted to aInconsistent plan or package. online visibility and confuse patients. The CSC uses YEXT, a digital platform that allows us to update and maintain clinic’s business information across approximately 50 online directories, including Google Business, Facebook and Apple Maps. This ensures your clinic’s: • PROMOTIONAL Name, address, number GUIDE:and Stepphone Into Wellness Salestay 2026 | 2 accurate everywhere.

• Listings stay verified and protected when platforms update their systems.

• Brand information stays consistent across the network.

CSC Will Manage Responses to Negative Google Reviews The healthcare industry has seen a rise in lawsuits tied to HIPAA violations often triggered by seemingly harmless social media comments or review responses.

The Community & Reputation Management Guidelines established by CSC were designed to safeguard clinic reputation and The Joint Chiropractic brand while mitigating risk and ensuring HIPAA compliance.

10 | BACKBONE

CHECKLIST FOR FRANCHISEES & S O C I A L M E D I A M A N AG E R S

 Submit a Marketing Listings Issue Help Desk Ticket for any changes in business hours, contact information, etc. so that information can be pushed out through YEXT.  Continue to own your Local Store Marketing, encourage happy patients to leave reviews, and respond to positive reviews following the Community & Reputation Management Guidelines.  Do not respond publicly to negative reviews.  Contact Heather Zielinski, Senior Content Manager, at heather.zielinski@thejoint.com if you have questions or concerns about the guidelines or specific responses.

The CSC will now manage any negative review responses via YEXT using approved language and HIPAA-safe standards. Franchisees and any designated social media managers should continue encouraging and responding to positive social media reviews.

This transition is designed to improve consistency across the brand, lower the risk of HIPAA or compliance violations and streamline budgets by supporting these functions in-house.

Post With Purpose in February F

ebruary is the perfect time to connect with your audience around what matters most—feeling better.

With seasonal aches, busy routines, and Valentine’s Day reminders to show care, this month is all about highlighting relief, recovery, and movement.

Download the February 2026 Social Media Resource Guide and use the themes, key dates and suggestions to post with purpose and share content that speaks to everyday pain points and helps people move, feel, and live better.

Clinic Spotlight: The Joint Chiropractic – Uptown (MN) @thejointchirouptown

The Joint Chiropractic – Uptown in Minneapolis, MN creates content that blends education, in-clinic moments, and personality to make followers feel informed and welcomed.

Team & Personality Highlights Uptown brings its team culture to life through staff-centered content, offering lighthearted, behind-the-scenes glimpses into what it’s like to work at the clinic.

These authentic moments help humanize the brand and strengthen connections with the local community.

Clear, Consistent Messaging Their account bio and many of their posts emphasize The Joint’s core value propositions — walk-in care, no insurance needed, flexible plans — making their positioning easy to understand at a glance.

Followers know what the clinic stands for and what to expect.

Authentic In-Clinic Moments Their feed features real, in-clinic action from adjustments to DC preferences on favorite techniques. This gives followers a candid look at what a visit feels like, helping reduce intimidation for new patients and build trust with the audience Great work to the team at The Joint Chiropractic - Uptown (NM) for showing chiropractic care in a way the community can relate to and trust!

 BACK TO TABLE OF CONTENTS

ISSUE 116 | JANUARY 2026 | 11

Training Development IGNITE ACADEMY | FLAME A new learning experience designed to elevate the patient experience and support clinic success.

“

I definitely learned some nuggets that I already started implementing in my own time treating in the office.

“

— Michael Funicello, D.C. —

Pictured (L-R): David Lee, D.C., Justin Brandau, D.C., Kevin Meyer, D.C., Nick Porterfield, D.C., Dustin DebRoy, D.C., Michael Funicello, D.C., Steve Knauf, D.C., Chase Vazquez, D.C., and Edward Ernstrom, D.C.

FROM VISION TO REALITY Flame inaugural session We’re excited to share a major milestone with Ignite Academy! On January 11–12, we proudly hosted the inaugural session of Ignite Academy’s Flame program.

This first cohort marked the official launch of the Flame content designed to support our doctors beyond onboarding—focused on strengthening the patient experience, reinforcing operational excellence, and driving clinic success. The energy, engagement, and collaboration over the two days was a great start to this new chapter in training and doctor support at The Joint.

The inaugural session was a success, bringing together doctors for meaningful discussion, shared learning, and practical takeaways that can be applied immediately in their clinics. Participants engaged in facilitated conversations, real-world scenarios, and peer-topeer learning that reinforced consistency, confidence, and performance across key clinic metrics. This pilot session provided valuable insights that will help shape future offerings as we continue to support the training and development efforts for our doctors at The Joint.

“

The Flame program did a great job covering all aspects of the patient experience. It’s very detailed and really helps you focus in on any areas that you have room for improvement.

12 | BACKBONE

“

— Nick Porterfield, D.C. —

CARRY

THE

FLAME REGISTRATION OPENING SOON! Information and registration will be available in The Learning Center soon!

December Leaderboard Metrics Each month we highlight the performance leaders on some of our critical metrics. Find out who made the December leaderboards below!

TOP 10 SALES PERFORMERS

TOP 10 NEW PATIENT PERFORMERS

NATOMAS (CA)

LUBBOCK (TX)

Elk Grove Commons (CA)

$150,958

Midland (TX)

186

Sparks (NV)

$150,424

Springfield Southeast (MO)

175

Pinole (CA)

$144,702

Ocala (FL)

162

Midland (TX)

$142,012

Yulee (FL)

159

San Angelo (TX)

$139,132

Sharyland (TX)

155

Summerville (SC)

$134,689

Amarillo (TX)

152

Vacaville (CA)

$131,978

El Paso NW (TX)

148

East Mesa (AZ)

$130,749

Lakeland South (FL)

145

NW Reno (NV)

$129,085

Pueblo (CO)

141

$165,631 IN SALES

TOP 10 ACTIVE MEMBER GROWTH PERFORMERS

197 NEW PATIENTS

AM GROWTH

AM GROWTH %

AMS BEGIN

AMS END

1

Bartlett (TN)

880

220.00%

400

2

Northwoods (TX)

216

29.43%

734

1,280 950

3

ParkTowne Village (NC)

199

84.68%

235

434 957

4

Bradlee Center (VA)

161

20.23%

796

5

Mueller (TX)

157

25.36%

619

776

6

St. George (UT)

153

17.51%

874

1,027

7

Savannah Twelve Oaks (GA)

152

27.59%

551

703

8

Yulee (FL)

84

(100.00%)

0

84

9

Groton (CT)

41

39.42%

104

145

10

Spring Hill FL (FL)

40

15.56%

257

297

TOP 10 CONVERSION PERFORMERS

CONVERSION %

PROSPECTS

1

Happy Valley Crossroads (OR)

100.0%

9

9

2

Glen Ellyn (IL)

95.1%

77

81

3

Bradenton (FL)

87.3%

178

204

4

Camden Park (CA)

86.7%

72

83

4

Cumming Town Center (GA)

86.7%

130

150 107

6

Salinas (CA)

86.0%

92

7

East Cobb (GA)

85.9%

85

99

8

The Plant (CA)

85.7%

126

147

8

Brookfield (WI)

85.7%

150

175

10

Monterey (CA)

85.3%

93

109

ATTRITION %

CANCELS

AMS BEGIN

TOP 10 ATTRITION PERFORMERS 1

Stamford (CT)

1.6%

1

2

Staunton (VA)

2.4%

1

41

3

Lone Tree (CO)

4.0%

19

475

4

Danville (CA)

4.2%

15

354

5

Des Peres (MO)

4.3%

26

603

62

6

Hamlin (FL)

4.4%

41

924

7

Southlake (TX)

4.5%

20

442

7

Sunset Hills (MO)

4.5%

26

574

9

Peachtree Corners (GA)

4.6%

15

329

9

Dr. Phillips (FL)

4.6%

35

761

9

Buckhead (GA)

4.6%

23

498

TOP 10 COMP % PERFORMERS

 BACK TO TABLE OF CONTENTS

CONVERSIONS

COMP %

2025 SALES

1

Kenmore Buffalo (NY)

229.9%

$31,103

2

Grand Canyon Crossing (AZ)

130.1%

$18,417

3

Granbury (TX)

112.8%

$49,905

4

Leon Valley (TX)

110.4%

$30,282

5

Turlock (CA)

76.7%

$35,699

6

Marina Del Rey (CA)

76.5%

$36,622

7

San Francisco Lakeshore (CA)

70.5%

$41,289

8

Oxford (AL)

68.6%

$26,987

9

Miramar (AL)

67.3%

$41,991

10

Bonney Lake (WA)

65.5%

$43,446

ISSUE 116 | JANUARY 2026 | 13