KEY POINTS TO HELP YOU BE MORE RELIABLE: ♦D o what you say you are going to do, then people start trusting you. ♦B e timely, showing up on time shows people you care. ♦B e responsive, when you’re reliable you respond to requests and questions promptly.
say a basic answer like “just working on education” that could mean a whole lot of things, there’s a lot of facets to education, but if I ask more questions to unravel more details I find that after 10 questions deep into a conversation you can really find out the full story of what is going on and have a better picture. Don’t settle for responses that don’t give enough details. The power of positivity Surround yourself with positive people, sounds easier than it is, but it’s another crucial ingredient to business success and productivity. Positivity when collaborating is huge, it’s not always easy to stay positive in the face of challenges, but as a leader you need to be strong and dig deep in those moments and pull your team up when they are falling down. Daily exercise and selfcare. Do you do it? When I was younger I was always active but then all of a sudden I was in a trap for years where I literally just worked, worked and worked and didn’t make time to work on my health. Work was more important right? Since I changed that I’ve seen improvements in confidence, focus and overall performance which helps me to keep the momentum going.
2/ NETWORKING
It is endless the amount of networking that needs to be done to create a successful brand. To be successful you need people and to get the people, well… you need to network. It’s not always as simple as having a product, doing some ads and then all of a sudden people want to work with you or use your products.
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Start networking before you need it don’t wait! Make a plan and think about what you are wanting to achieve. Are you selling a product or service? Then once you are networking are you going to be prepared with the information that the contacts are you going to ask you for? Be super organised and fast! Don’t take forever to get back to people you network with, everyone’s time is precious. Forget your personal agenda – Let people know they are the priority! Let them know that you are interested in whatever it is they have to say or contribute. Never dismiss anyone as unimportant, you never know when that person will be able to help you. Figure out how you can be useful. – Assist people with no expectations, what are your core skills when collaborating? Can you facilitate at workshops or set up the events and meetings? Be prepared to dive in and show your value when networking with people. Helping people usually comes back to reward you in more ways than you expect. Follow up and follow through. One of the fastest ways to kill your business. People will lose interest in working with you if you don’t follow up and follow-through. Believe in the power of networking, don’t underestimate the power of networking! It’s a powerful tool.
3/ THE ART OF RELIABILITY In our company we have many facets to what we do, reliability is a huge part of creating trust with our customers and having success in our company. Therapists
♦B e organised and be accountable. This shows people that you care about their needs. ♦B e consistent, this is a hard one to do sometimes, but is a crucial element in showing people that you’re reliable.
need to rely on our distributors having products in stock and providing a good service and they need to rely on our educators to ensure they uphold high standards and deliver material that will give them the best results with their clients when performing treatments. The list goes on and on, but the point being, is reliability is everything and you can’t ever forget it. If you aren’t reliable in business this is another quick way to start losing customers. Reliability creates trust and trust is one of the fundamental components of successful partnerships and growth. If a client comes to you to get a set of lashes applied, they’re trusting that you’re going to do a great job and that you’re going to apply the lashes safely and correctly with beautiful styling and high standards. Reliability is the way of creating trust with your clients and I’ve seen over the years unfortunately when people aren’t reliable what happens. If educators don’t respond to their students quickly with answers or the correct support that they need we get feedback that that person is unreliable and straight away that is harmful to their business! People simply don’t want to work with them anymore. Reliability requires discipline, you need to think
