INCLEAN NZ February 2021

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February 2021


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INCLEAN NZ is published by The Intermedia Group Pty Ltd on behalf of ISSA – The Worldwide Cleaning Industry Association. 41 Bridge Road, Glebe NSW 2037 Australia PUBLISHER: Simon Cooper MANAGING EDITOR: Claire Hibbit E: P: +61 2 8586 6140

Editor’s letter

ADVERTISING MANAGER: Samantha Ewart E: P: +61 2 8586 6106 PRODUCTION MANAGER: Jacqui Cooper PRODUCTION ASSISTANT: Natasha Jara GRAPHIC DESIGNER: Alyssa Coundouris NEW ZEALAND SUBSCRIPTION RATE: 12 months (4 issues) – NZD $44.00 (inc GST) To subscribe call +61 1800 651 422 E:

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DISCLAIMER: This publication is published by The Intermedia Group Ltd (the “Publisher”). Materials in this publication have been created by a variety of different entities and, to the extent permitted by law, the Publisher accepts no liability for materials created by others. All materials should be considered protected by New Zealand and international intellectual property laws. Unless you are authorised by law or the copyright owner to do so, you may not copy any of the materials. The mention of a product or service, person or company in this publication does not indicate the Publisher’s endorsement. The views expressed in this publication do not necessarily represent the opinion of the Publisher, its agents, company officers or employees. Any use of the information contained in this publication is at the sole risk of the person using that information. The user should make independent enquiries as to the accuracy of the information before relying on that information. All express or implied terms, conditions, warranties, statements, assurances and representations in relation to the Publisher, its publications and its services are expressly excluded. To the extent permitted by law, the Publisher will not be liable for any damages including special, exemplary, punitive or consequential damages (including but not limited to economic loss or loss of profit or revenue or loss of opportunity) or indirect loss or damage of any kind arising in contract, tort or otherwise, even if advised of the possibility of such loss of profits or damages. While we use our best endeavours to ensure accuracy of the materials we create, to the extent permitted by law, the Publisher excludes all liability for loss resulting from any inaccuracies or false or misleading statements that may appear in this publication. Copyright © 2021 - The Intermedia Group Ltd


elcome to the first issue of 2021 and our Industry Leaders Forum Report. In our second annual report we have spoken exclusively to a number of industry leaders who have candidly shared their highs and lows of 2020, along with their insights on the challenges and opportunities they anticipate will shape the sector in 2021. This year’s Leaders Forum focuses heavily on the impact of COVID and subsequent recovery. It is still evolving as to the long-term impact the pandemic will have on business, and the industry, following a year of significant disruption, however, what is clear is that the pandemic has shone a spotlight on cleaning and the work cleaners do to keep communities safe and facilities hygienic. The experience of COVID has highlighted the importance and value of cleaning as an essential service. Cleaners were among the frontline workers who played a crucial role in the national recovery. As you will read in this issue, many industry leaders agree there is now opportunity for the industry to lift its profile and be recognised as a critical service in maintaining public health. There are still challenges in the industry that need to be addressed, including the availability of products, disruption to the international supply-chain, and further investment in staff training and upskilling. Leaders agree, technology and innovation will continue to evolve in 2021, with more businesses open to to change than ever before, and while corporate sustainability might have taken a backseat last year it appears that it will be very much on the agenda for 2021. Thank you to all who participated in our Leaders Forum. I hope you enjoy reading the report and that there are some valuable insights that will help you, your team, and your business in 2021. As the sector’s trade magazine, we are focused on keeping the industry informed and connected. If you have a news story please get in touch at

Claire Hibbit Managing Editor



What’s on 2021 Interclean China 19-21 April 2021

The event is the first international trade exhibition for the local cleaning industry.

ISSA Show Canada 9-11 June 2021

ISSA Show Canada is Canada’s leading trade show for facility service providers.

ISSA Pulire

7-9 September 2021 Italy’s professional cleaning exhibition will be held in Verona.


Wed 15 - Thu 16 September 2021

Newmarket Room, Ellerslie Racecourse, Auckland, New Zealand Clean NZ

15-16 September 2021

Clean NZ is New Zealand’s only dedicated trade event for the cleaning industry.


21-24 September 2021 Europe’s leading cleaning trade fair will take place in Berlin.

23-24 MARCH 2021 SYDNEY

ISSA Cleaning & Hygiene Expo

Sustainability reporting on the up in NZ

APCO, Packaging Forum partner to improve soft plastic recycling in NZ

NZs largest listed companies ramped up their environmental, social, and governance (ESG) reporting in 2020.

APCO, Packaging Forum launch new trans-Tasman partnership.

RAI Amsterdam launches new Interclean show for China

NZ Cleaning Supplies expansion continues

The first edition of Interclean China will take place from 19-21 April 2021.

NZ Cleaning Supplies to open biggest site to date.

Hand hygiene top concern when returning to work, survey finds

Tennant Co announces new CEO, more leadership change

Key high-contact surfaces to be mindful of when back in the office.

Tennant Co president and CEO to leave role in March.

12-13 October 2021

The cleaning industry’s premier trade event will be held at ICC Sydney.

Total Facilities

12-13 October 2021 The FM event will coincide with the ISSA Cleaning & Hygiene Expo at ICC Sydney.


ON THE COVER Dulevo International is the leading Italian manufacturer in the industrial and urban cleaning sector, thanks to its street sweepers and indoor and private floor care products, Dulevo machines are now available in New Zealand from NZ Cleaning Supplies. Find out more on page 10.



06 Why sustainable and NZ made products are crucial for BSCs

Industry Leaders Forum







16 Building Service Contractors of New Zealand (BSCNZ) 18 Careerforce 20 CrestClean 21 Diversey ANZ 22 EcoBags 24 Filta Cleaning Products 26 ISS Facility Services New Zealand 28 ISSA Oceania 30 Kärcher New Zealand 32 Makita New Zealand 34 NZ Cleaning Supplies 36 NXP 38 Proquip New Zealand 40 Tennant New Zealand 42 Whiteley Corporation





03 Editor’s letter 08 Industry news 10 Cover story 43 Products

46 32








Why sustainable and NZ made products are crucial for BSCs


s we all find ways to adjust in times of uncertainty, businesses have the choice to turn disruption into opportunity. One way is future proofing so that your business is prepared and rise with the challenge should another disruption happen.

COVID-19 ACCELERATES DEMAND FOR LOCALLY MADE PRODUCTS As a key provider to the BSC (building service contractors) market, NXP - National Express Products has maintained consistent supply of PPE and cleaning supplies with limited disruption through the COVID-19 period. As the demand for chemicals surged, products from international brands became constrained through available supply or allocation. 6 INCLEAN NEW ZEALAND February 2021

From this NXP has developed key relationships and product initiatives with some key NZ manufacturers. Whilst the whole country was in desperate need of PPE in preparation for the first lockdown, NXP came to the rescue by supplying locally manufactured hand sanitisers to essential workers such as police and healthcare.

MEETING POST- COVID-19 MARKET DEMANDS With the increased importance of workplace hygiene, more businesses are putting drastic new measures in place to reduce the risk of spreading virus. An example of this is companies replacing all electric hand dryers with hand paper towels as a recent research showed that microorganisms inside hand dryers could contaminate washed hands.

INDUSTRY // SPONSORED NXP wanted to support their busy BSC customers with an environmentally friendly solution that is not only cost effective but has also been tried and tested by a reputable third party proving their efficacy against virus and bacteria. “The demand for sustainable NZ made products has continued to grow, with many of our customers within BSC looking for competitive advantage, assurance of supply and a real desire to minimise their environmental impact. We have been partnering with BioZyme, a Christchurch-based organic cleaning product manufacturer that ticks all the boxes,” says Simon Witchalls, Head of Facilities at NXP. “The outcome is cutting down on waste and shipping, ease of use, and savings for the customer on hygiene services and deep cleans all the while being more sustainable and preferable for the wastewater system,” says Witchalls. Another area where traditionally there is confusion in sustainable solutions is rubbish bags. In the past, degradable and compostable plastics have been available but there are concerns on where they end up in and their ability to break down. “We have a range of 100 per cent recycled plastic using up to 50 per cent post-consumer plastics at NXP. This is especially exciting as it re-uses waste plastics that would traditionally go to landfill and it’s at competitive pricing,” says Witchalls.

Simon Witchalls

Head of Facilities at NXP

With 14 years of experience in the facilities industry, Simon’s key role is to develop product and innovations that benefit BSC customers. Through NXP’s integrated merchandise and sales specialist structure, he provides industry expertise and solutions that are specific to your business’s needs.


As we all find ways to adjust in times of uncertainty, businesses have the choice to turn disruption into opportunity.

In 2018, the government recognised that its procurement activities offer a unique opportunity to achieve broader cultural, economic, environmental, and social outcomes for New Zealand. One of the key priority outcomes for organisations is to focus on reducing emissions and waste. NXP has been a key panel supplier to all of government since 2010 and works closely with the Ministry of Business, Innovation and Employment (MBIE) to support the diverse requirements of many large government agencies. NXP has made a strong commitment to support the government’s goal to drive broader outcomes in procurement. Their “Sustainable Choices Programme “comprises an entire ‘ecosystem’ of products, online tools and reporting to help customers reduce emissions and waste. “Sustainable Choices” was launched in October this year. NXP worked closely with suppliers to develop a range of well over 2,600 products that meet a strict “NXPlanet” qualifying criteria for environmental and social outcomes. A large number of key government and corporate customers have already signed up to this exciting initiative. ■ 7


From left: Malcolm Allan, UMS NZ country manager; and Sarel Bloem, executive GM, PPCS

UMS, PPCS partner for Auckland Council contract Urban Maintenance Systems NZ (UMS) has partnered with PPCS to deliver the cleaning component of its Auckland Council contract for West Auckland. This includes West Wave Pool, Te Manawa Library, the Auckland Council offices in Henderson and community halls. “We believe that to get best practice and the best results for our client, you need to use the best – and PPCS are proven experts

when it comes to commercial cleaning, having already worked for nine councils across NZ,” said UMS NZ’s country manager, Malcolm Allan. According to Allan, the two companies share the same core values. PPCS’s dedication to eco-friendly practices also aligns with UMS’s focus on sustainability. “We care – about the work we do, about our people and the people we work for – and

so does PPCS. That’s really important to us,” said Allan. Sarel Bloem, executive general manager of PPCS, said the company is excited to work with UMS NZ to deliver great results for Auckland Council. “It’s fantastic to be able to partner with a company that thinks and acts the same way we do, with the same passion for doing a good job and caring for their people.”

RAI Amsterdam launches new Interclean show for China RAI Amsterdam has launched a new Interclean show for the Chinese professional cleaning and hygiene industry, Interclean China. Set to take place from 19-21 April 2021, the first edition of Interclean China will open its doors in Beijing – hosted at the China National Convention Center. As well as operating its flagship Interclean Amsterdam trade show, which attracts more than 900 exhibitors from 47 countries – along with 33,710 visitors from 143 countries, RAI is also (co-) organiser of Aquatech China, Intertraffic China in Beijing and Rematec Asia in Guangzhou. It opened an RAI office in Shanghai in 2019 to provide local support for events and operations in China.

Image credit: Interclean


The exhibition already has the support of many Chinese and global organisations. The China Association for Quality Inspection has also joined RAI as a strategic partner for the trade show, with other supporting organisations including the Beijing Cleaning Association, ACCESS, the Patent and Copyright Innovation Alliance, and EUnited Cleaning. Markus Asch, deputy CEO, Alfred Kärcher SE & Co. KG, said China has become more than just another target market for the industry – it’s the market with the one of the greatest growth potential. “From a global perspective, China will even become one of the most important market for cleaning products in the years ahead. For Kärcher as well, there are enormous opportunities in this country. “As cleaning is not a product but a solution, that involves different stakeholders and our industry depends on networking – it’s why a trade show is essential. We’re glad that, with Interclean China, we’re seeing the development of an exhibition here that’s guided by the needs of the industry. So, we’re happy to support Interclean China in establishing its professional trade-show architecture.” Ruide Deng, director and secretary general, China Association for Quality Inspection (CAQI), said Interclean China demonstrates the recognition and needs of the international cleaning and maintenance industry enterprises in the Chinese market – covering various aspects, such as the business environment technology and economy.


APCO, Packaging Forum partner to improve soft plastic recycling in NZ The Australian Packaging Covenant Organisation (APCO) and the Packaging Forum have announced a new transTasman partnership to ensure more soft plastics are collected, recycled, and stay out of landfill. The new partnership will see the Packaging Forum’s Soft Plastic Recycling Scheme recognised as an approved Alternative Destination under APCO’s Australasian Recycling Label Program. To be approved as an Alternative Destination, programs must meet a set of criteria to confirm the accessibility, recycling outcomes and scope of the program. The partnership will mean businesses distributing soft plastic packaging in the New Zealand market no longer have to label their soft plastics as Not Recyclable. The ‘Soft Plastic Recycling Scheme’ is membership-based program that provides retail collection points across Auckland, Bay of Plenty, Northland, Taranaki, Waikato and Wellington to collect and

recycle a range of soft plastic products, including bread bags, produce and frozen food bags, courier backs, bubble wrap and cereal bags. The materials are processed onshore by North Island plants, Future Post and Second Life Plastics into durable plastic products including posts, parking stops, cable covers and garden edging. Brooke Donnelly, CEO, APCO, said research consistently shows that soft

plastics are one of the most problematic contaminants in the waste stream and are an issue we have to get right in order to improve recovery rates for the region. “We are delighted to officially partner with The Packaging Forum’s Soft Plastic Recycling Scheme to provide our ARL Program Members with an approved, reliable end of life solution for their soft plastics. We encourage all businesses selling consumer soft plastic packaging in New Zealand to join the Soft Plastic Recycling Scheme and provide an evidence-based recovery option on the packaging you place on market”. Lyn Mayes, Soft Plastic Recycling Scheme manager, said:” We have close to 100 scheme members, many of which operate trans-Tasman and this partnership with APCO will allow them to adopt consistent labelling for their soft plastic packaging in both countries. The Soft Plastic Recycling Scheme is 100 per cent funded by members”. 9

Cleaning Supplies Presents We tick all the boxes Zero Emissions Zero Maneuverable Problems Zero Limitations Zero Risks Dulevo International is the leading Italian manufacturer in the industrial and urban cleaning sector, thanks to its street sweepers and indoor and private floor care products. Present in over 80 countries worldwide, Dulevo International is a leading global manufacturer, boasting a state-of-the art research and development facility and an annual production capacity in excess of 2,000 machines. The world changes, cities change. Municipalities are paying more and more attention to the environment and the means to reduce the impact on both the land and its inhabitants to as great an extent as possible. Subsequently, when it comes to its own products, Dulevo International has always been committed to reducing the harmful emissions associated with the best-performing machines. Through important partnerships and company-owned patents, it has perfected its dust filtration systems, thereby eliminating PM10 emissions altogether. With the mechanical suction system, Dulevo International has obtained a significant reduction in the noise levels emitted by its machines, enabling the operators to work effectively without creating acoustic disturbances. Over the years, Dulevo International has designed a methane gas-powered sweeper, capable of ensuring emissions below the most stringent of limits enforced by the law. Dulevo Machines are now available in NZ with our Master distributor NZ cleaning Supplies Limited

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Commercial (Indoor & Outdoor), Industrial (Indoor & Outdoor) & Road Sweepers.


IICRC publishes new standard for hard surface floor coverings The Institute of Inspection, Cleaning, and Restoration Certification (IICRC) has published a new American national standard ANSI/IICRC S220 Standard for Professional Inspection of Hard Surface Floor Coverings. ANSI/IICRC S220 details the non-destructive procedures, methods, and systems for professional inspectors to follow when inspecting light commercial and residential hard surface floor coverings.

The standard covers stone, laminate, prefinished wood, ceramic, and resilient coverings but does not include the protocols and procedures for floor covering installation. The standard does not specifically address the protocols and procedures for installing hard surface floor coverings. Jessica Violand Bruno, S220 standard consensus body chair, said the S220 is the first document of its kind by the IICRC and ANSI.

“The importance of the S220 is to give the industry a resource for what goes into a hard surface flooring inspection. This is an invaluable resource to all in the floor covering industry,” said Violand Bruno. The IICRC is a global standard developing organisation (SDO), accredited through the American National Standards Institute (ANSI), as well as a credentialing body that certifies individuals in 20+ categories within the inspection, cleaning, and restoration industries.

Unilever forms partnership to promote self-cleaning technology Unilever and Innova Partnerships have launched a joint venture biotechnology company, Penrhos Bio, to commercialise a technology that means self-cleaning surfaces could become a reality. The world first has come with the introduction of an organic compound called Lactam which can block, or prevent, bacteria and mould on everyday surfaces. This patented technology, which Unilever has been researching for more than 10 years, is developed from natural chemicals in seaweed biology and has the potential to be used in a range of situations – from preventing fungal growth in washing machines and dishwashers to self-cleaning banknotes. Everyday items including clothing and kitchen surfaces are constantly challenged by bacterial contamination. More than 80 per cent of bacterial infections in people are estimated to involve

12 INCLEAN NEW ZEALAND February 2021

the formation of biofilms, a collection of microorganisms that grows on many surfaces. These microorganisms are formed and developed through bacterial communications systems, but now research has found that by disrupting these systems it’s possible to not only prevent them from growing in the first place but to keep the surfaces cleaner for longer. Dr Neil Parry, R&D programme director – biotechnology and biosourcing, Unilever, said the technology replicates the natural cleaning process of seaweed; keeping surfaces clean and repelling unwanted invaders from its direct environment. “This biology works in extreme conditions such that it will keep working in dirty waters by blocking the communication between bacteria so that it cannot colonise and build up on healthy surfaces of the plant. This is what we have successfully replicated in the

lab, and now we are ready to start trialling this in our Unilever cleaning products.” Dr Jon Hague, Unilever’s vice president for science and technology, Unilever Homecare said: “The commercialised use of Lactam presents a significant opportunity for cleaning products globally and could revolutionise the industry. However, what we have found is a unique technology in which its uses are almost limitless. We recognise what this technology can represent at scale for many sectors outside of Unilever’s portfolio. Through Penrhos Bio, we want to connect with other industries that would benefit from using this solution.” Professor Steve Howell, founder of Innova Partnerships said: “This is such an exciting and innovative space. We’re currently working with license partners for banknotes and dental applications, but there are so many more uses in which this technology could benefit.”

Cleaning Supplies

The head office is moving to a new location by the 1st of April 2021 We are moving from 14 – 16 Nugent Street Grafton to our new office at 8 Stanway Place, Ellerslie


Sustainability reporting on the up in New Zealand Against the backdrop of a global health issue affecting the planet and climate change being declared as a national emergency, New Zealand’s largest listed companies ramped up their environmental, social and governance (ESG) reporting in 2020. The pandemic, plunging oil prices, and social demonstrations on inequality all contributed in 2020 to the accelerating interest in greater corporate disclosure, transparency, and responsible investing. The joint NZX and Wright Communications Environment Social and Governance (ESG) Report 2020 examines the most recent annual reports and sustainability reports of the S&P NZX50 companies and includes case studies of public companies. Overall, the level of ESG reporting and usage of international reporting frameworks among the S&P NZX50 increased in 2020, with more companies using the Global Reporting Initiative, Integrated Reporting and Taskforce for Climate-related Financial Disclosures (TCFD) frameworks or guidelines.

Two reporting methodologies gained traction in 2020 – Integrated Reporting use was up 160 per cent, and TCFD which moved from zero interest in 2019 to 14 reports with TCFD content of varying levels in 2020. NZX Limited CEO Mark Peterson says it is encouraging to see more and more New Zealand companies moving to disclose and discuss their approach to sustainability and consistently report on how they are addressing ESG risks and opportunities. Nikki Wright, managing director of Wright Communications, said it is good to see that listed companies are grappling with climate risk and its impact on their financial futures. “In putting this ESG Report together it was interesting to discover that some business sectors are now maturing in their approach to sustainability or ESG reporting while other sectors are lagging and will find it challenging to meet new requirements such as transparency on climate risk,” Wright said.

One in three workplaces have no clear COVID-safe plan, survey finds Thirty-three per cent of Australian employees admit their organisation has not shared with them a COVID-19 risk management plan to minimise the spread of infection, according to a new survey. The findings come from an independent survey of a nationally representative panel of 1001 Australian employees, commissioned by commercial cleaning company Cleancorp. It also sought to find out which workplace infection risks Aussies are concerned about. The results found small businesses are less likely to have a policy to minimise the spread of COVID-19 in the workplace. More than half (53 per cent) of employees in micro-businesses (up to 15 employees) and 33 per cent in small businesses (15-50 employees) have not received such a policy. This compares with just 24 per cent of those in organisations with more than 50 employees who have not received a policy. The survey found nearly one in two (47 per cent) Aussie workers are worried the use of shared workspaces – such as co-working spaces, hot desks, and meeting rooms – could carry an increased risk of infection. A similar proportion (47 per cent) admitted they are worried about being around colleagues who might have been exposed to the risk of infection during the evening or on the weekend. 14 INCLEAN NEW ZEALAND February 2021

The findings also revealed 46 per cent of are worried about using shared ‘touchpoints,’ such as security buttons or door handles. The greater number of staff in the workplace and the more touchpoints, the most concerned employees are. A third (33 per cent) of those working in micro-businesses (up to 15 employees) are concerned about transmission via shared touchpoints, compared with 49 per cent in organisations with 15-plus employees.

More Aussies (56 per cent) working in organisations with 1000-plus employees are concerned about shared touchpoints. Despite this, the survey found an equal two in five (39 per cent) respondents are worried about the risks of working in an enclosed office space with other people all day, and the risks of interacting with visitors in the workplace, such as customers or couriers.

Thirty-six (36) per cent are worried about shared items, such as kitchen utensils, bathroom toiletries, and pens, a third (33 per cent) are concerned about transmission risks on public transport, and 28 per cent about how best to manage appropriate spacing in elevators, stairwells, and corridors. When asked to reveal what factors would make them feel safer going back to the workplace, one in two (50 per cent) workers believe their management should mandate that anyone with the slightest COVID-19 symptoms – such as a dry cough or tiredness – does not enter the workplace. The quality of workplace cleaning appears to be another significant factor that would make employees feel safer on their work premises. Forty-nine (49) per cent of respondents say their workplace cleaners should conduct anti-viral cleans, not regular cleans. Other factors that respondents said would make them feel safer in the workplace include having their own bottle of hand sanitiser (chosen by 46 per cent of respondents), having more flexibility around remote working arrangements (43 per cent), the availability of face masks (31 per cent), and more regular and open communication from their CEO or managers on how the organisation is managing the virus (28 per cent).


Industry Leaders Forum

the name you can trust 15


Sarah McBride CEO, Building Service Contractors of New Zealand (BSCNZ) How was 2020 for the BSCNZ? What were the highlights? What were the challenges? Despite the challenges and uncertainty of 2020, I would say that we should be extremely grateful to be in this industry. The value of commercial cleaning took on a whole new meaning in 2020. As a result of the global pandemic the world will never view our industry the same again. The invisible industry became visible and the value we offer to the community has now gained the level of respect that it truly deserves. One of the highlights of 2020 was how we worked together as a collective group of businesses to ensure the safety of New Zealanders during the pandemic. In December, had the privilege of attending an event hosted by the Minister of Social Development, Carmel Sepuloni. During this event she thanked a variety of key partners, including the BSCNZ, for their work during the pandemic. In her own words, ‘who could have seen this coming?’ None of us did, but when BSCNZ members needed to step up, they did. Hearing the stories of how members worked with their staff, firstly to ensure their health and safety, but also the wellbeing of those they would go home to, truly inspired me. Do we always get it right? The truthful answer is no. However, the difference is we work together to strive for greater outcomes.

How would you rate the industry’s response to the pandemic? Our industry is not regulated, anyone can pick up a mop and say they are a commercial cleaner. However, the pandemic has helped to highlight the fundamental difference between those that understand the cleaning and hygiene requirements of the vast variety of environments we work in, and those who simply do what has always been done. 16 INCLEAN NEW ZEALAND February 2021

Just recently I read an article on a spike in Norovirus at preschools. I have one question for you, what type of commercial cleaner do you want to be cleaning those facilities? BSCNZ members noted an increase in business due to the fact they could offer their customers the reassurance and the knowledge required to keep their working environment hygienic and safe.

What will be the immediate focus for the BSCNZ in 2021? Fundamentally, we are looking forward to getting together. 2020 saw us working in silos, which is ironic considering most of our work is mostly completed unseen after hours. I believe we all now understand

As a result of the global pandemic the world will never view our industry the same again.

the value of face-to-face engagement, the benefit that it brings to working relationships and to our general wellbeing. Like many in 2020 we were unable to hold our major event for the year, CleanNZ and our CleanSweep awards. The BSCNZ is excited to organise and host our industry awards in 2021. This night celebrates the best of our industry and our work. We also look forward to working with INCLEAN and Interpoint Events to bring our key suppliers together for CleanNZ‑. 2021 is perfect timing to bring supplier experts together to continue the important discussion of what the future of our industry looks like from their prospective. Suppliers to industry play a critical role in the value and experience our commercial cleaners bring to NZ and our customers.

What challenges and opportunities do you see for the industry over the next 12 months? Balancing supply and demand. This has always been a challenge. Historically, we have relied on experience, economic outlook, and data from years past. 2020 saw this completely turned on its head. BSCNZ members have the opportunity to continue to work together, to ensure our industry voice is heard by government and the wider commercial market, that we continue to raise and address the issues that stand between us and a sustainable industry future. Another challenge will be the ongoing issues with labour supply, however, in saying this I want to take a positive spin by saying we have the opportunity to attract new talent to our industry. It is up to us to educate potential employees on the career opportunities available within the industry, given the right attitude and aptitude. Anyone who has worked in this industry would agree, it’s not for the faint hearted, but every time we turn up work and leave, we leave the environment a better place.

What do you expect to be the big trends of 2021? Commercial cleaning customers will likely require higher standards from their subcontractors. There will be an expectation that contractors understand the fundamentals of how to clean and protect the work environment from viruses such as COVID-19. But also understand the connection between a clean environment and the wellbeing of the staff working in their facilities. A second market trend will be companies wanting to engage commercial cleaning contractors that don’t just offer the ‘lowest price’ but offer the reassurance that they are ethical employers and business owners, who are not about cutting corners at the expense of the employees carrying out the work. ■

15 - 16 SEPT 2021 Newmarket Room, Ellerslie Racecourse, Auckland, New Zealand

New Zealand’s largest dedicated cleaning & hygiene trade show

In Association with

Media Partner

What to expect at CLEANNZ 2021? Organised by • Extended line up of new exhibitors • New innovations from the regular exhibitors • Two days of education, updating technical knowledge, skills and values • Pre-show workshops covering hygiene in health care and hospitals, green sustainability, new technology and outdoor cleaning • Gala Dinner featuring the BSCNZ CleanSweep™ Awards on Thursday 16th September 2021 For more information: visit or phone 0800 451 590 (NZ) / 1300 789 845 (AUS) For exhibiting and sponsorship opportunities, please contact Samantha Ewart:



Jane Wenman CEO, Careerforce How was 2020 for Careerforce? What were the highlights? What were the challenges? As with most organisations across New Zealand, and indeed the world, 2020 will go down as one of our more unusual years. Despite COVID-19, and the presence of the vocational education reforms (RoVE), 2020 has panned out to be a positive year for Careerforce. Through COVID-19 and the various lockdowns, we adjusted to a new way of working as an organisation, which staff have embraced, and which has now become the new normal. We have also been trialling an agile methodology across a number of key projects, to improve outcomes and speed to market. Across the organisation, we have embarked on a journey of cultural confidence. This not only supports our obligations under Te Tiriti but will also supports the achievement of equitable learning outcomes for our Māori learners. In July, the government launched the Targeted Training and Apprenticeships Fund (TTAF) which effectively removed enrolment costs for most of our training programmes, a key barrier to learning. Disappointingly, this did not extend to our cleaning programmes, but as a show of good faith, we removed all enrolment fees for our cleaning programmes through the remainder of 2020. We have been actively advocating to the Tertiary Education Commission (TEC) that cleaning programmes should be included in TTAF. This not only reflects the workforce challenges the cleaning sector faces, but also the critical importance of a trained cleaning workforce as identified by COVID-19. At the end of January 2021 we received some good news. TEC confirmed that the New Zealand Certificate in Cleaning (Levels 2 and 3) are covered by TTAF effective from 1 January 2021 and are now fees-free. Whilst the funding is for the period through to December 2022, the list 18 INCLEAN NEW ZEALAND February 2021

of eligible qualifications may change over this period, so we cannot assume these qualifications will be covered for this entire period. I have been very proud of the Careerforce whanāu – who have proven their expertise, leadership, and professionalism over the year when they themselves faced a very unsettling year.

How did Careerforce adjust to the impact of the pandemic? During the COVID-19 lockdown and consequent alert level restrictions, I would also like to pay credit to our organisation’s ability to move swiftly and seamlessly to full remote working, a reflection on the strong business continuity planning, IT infrastructure, and staff resilience in place. There was always the risk during this time that our engagement and relationships with our stakeholders would suffer. This was not the case, and due to the team’s efforts to continue the support in whatever way possible, I have received only positive feedback from our stakeholders on how Careerforce has engaged throughout 2020. Another challenge was to ensure we also paid this same attention to our internal relationships and interactions. With more Careerforce staff taking up flexible work options and working from home, it has been vital that we stayed connected across our organisation. This was a new experience for many staff, and we have worked hard to ensure our unique culture and internal networks remained strong. In March, Careerforce worked swiftly to develop and release a series of online training modules in collaboration with the Ministry of Health in response to the pandemic. This involved six learning modules, which largely focused on hand hygiene and infection prevention. Topics ranged from how to wash your hands correctly, to how to work as a caregiver for a friend or family member

in need. This partnership was particularly satisfying given the speed and urgency that the learning modules were developed and released, by both Ministry and Careerforce staff. Like many other organisations, we have seen more online engagement via our learning and assessment platform, Aka Toi, during 2020. The online learning supplements the practical on-job learning. We have also worked hard to improve the overall user experience, by introducing fully responsive learning resources and making other continuous enhancements to the platform.

What will be the immediate focus in 2021? The implementation of RoVE reforms will continue to require attention from Careerforce, but our absolute 2021 focus is on being the best we can be and focusing on improved outcomes for our employers and learners. As part of the RoVE reforms, Education Minister, Chris Hipkins, announced there will be six industry-led Workforce Development Councils (WDCs). The Building and Other Industrial Cleaning Services sector will fall within the Service Industries Workforce Development Council. To enable the formal establishment of each WDC, a legal document called an Order in Council is required to give formal effect to each WDC. Consultation on the WDC Order in Council proposals has just commenced, and we encourage you to participate in the consultation*.

How will Careerforce engage with industry in 2021? Stakeholder engagement always has been critical and will continue to be so in 2021. In 2021, we expect to engage with the cleaning sector on two key areas. Firstly, around the ongoing implementation of the vocational education reforms, and ensuring that the needs of employers are not compromised during the reforms.

INDUSTRY LEADERS FORUM Secondly, Careerforce has already undertaken a major qualification review of the New Zealand Certificate in Cleaning Levels 2 and 3, involving extensive consultation with stakeholders. Next, we will be reviewing the programmes associated with these qualifications. We will be asking stakeholders in the cleaning sector to provide their feedback to ensure our learning resources remain fit for purpose. This is expected to begin in the first quarter of 2021. This represents a great opportunity to lift the levels of training across the cleaning sector in 2021. This will not only support improved client outcomes but will also improve staff retention and career pathways for cleaning staff.

What challenges and opportunities do you see for the industry over the next 12 months? The experience of COVID in 2020, has highlighted the importance and value of cleaning as an ‘essential service’. As the spotlight is placed on infection prevention, it will be essential that staff are equipped with the necessary skills and latest information about dealing with the issue.

We expect workforce shortages to persist in some cleaning sectors, exacerbated by immigration restrictions. However, this could be offset by a potential influx of COVID displaced workers from other sectors. Either way, the impact of COVID, and cleaning methods and practices will greatly impact the sector and the need for cleaner upskilling.

What additional advice or guidance do you have for the cleaning community now and after the pandemic? 2020 has been particularly challenging, and we have been especially proud of our nationwide cleaning workforce who have shone through COVID. We applaud the fantastic and often unappreciated and unseen work that they do day in, day out. Careerforce was pleased to be an official sponsor of Thank Your Cleaner Day 2020. It was great to be able to recognise the tens of thousands of skilled, hard-working cleaning staff who work day, night and weekends to keep our working and living environments clean, safe and hygienic. *More information is available on the TEC website: ■

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Stakeholder engagement has always been critical and will continue to be so in 2021.


Grant McLauchlan Managing Director, CrestClean

Training is the key to success, you can provide the best equipment and chemicals to staff, but without the training on how to use them properly, they will not be effective.

How was 2020 for CrestClean? What were the highlights? What were the challenges? While the 2020 year was full of disruption due to COVID-19, CrestClean has had a strong year gaining customer respect and trust, as an industry leader in sanitising and cleaning for health. Our teams were fully trained to continue cleaning during the pandemic. Added training ensured they could safely carry out deep cleans of sites found to have COVID-19 positive cases.

How did CrestClean respond to the impact of the pandemic? We immediately implemented our disaster recovery plan. We changed our training to zoom training sessions and ensured all our staff had the appropriate PPE and followed the correct procedures to keep themselves, their families, and customers safe. We offered touch point sanitising with our EPA registered product to ensure peace of mind at our sites, which included schools, COVID-19 test centres, medical facilities and many corporates.

What long-term changes do you think will be implemented to business processes as a result of the pandemic? During COVID-19 lockdown we had the opportunity to finalise many technology projects that have streamlined many internal processes. We have fast-tracked some of our projects, online training being one of them, to ensure our staff can continue to be trained and kept up to date, during future events. 20 INCLEAN NEW ZEALAND February 2021

What will be the immediate focus for CrestClean in 2021? Absolute commitment to customer service and customer relationships. Ensuring we maintain the high standards we are recognised for in the industry, upskilling our staff and giving our customers peace of mind, knowing they can trust that we clean to remove dirt and eliminate germs and bacteria. The areas we clean are safe for use.

What challenges and opportunities do you see for the industry over the next 12 months? There is no funding for training for cleaning, so for other companies who do not have a dedicated training programme this may be an issue. Potentially staffing – with the borders closed, there are not many people coming into New Zealand to take up cleaning roles.

What do you expect to be the big trends of 2021? Sanitising and cleaning for health – how to keep staff and customers safe.

What is one issue you think the industry should urgently address in 2020? Funding for industry training so there can be an accepted and documented standard in New Zealand.

Is there one key message you would like to share with the industry? Training is the key to success, you can provide the best equipment and chemicals to staff, but without the training on how to use them properly, they will not be effective. ■


Wayne Hill Managing Director, Diversey ANZ How was 2020 for Diversey? As with everyone 2020 was challenging, but also rewarding. Our top priority was the health and safety of our team and customers as we partnered to protect Australia against the COVID-19 pandemic. Like so many we faced the disruption of remote working, however, from day one I can proudly say the entire Diversey team rose up. When gaps appeared (that at times surprised us) the immediate and intrinsic response from our team members ensured nothing fell through, we covered off and even excelled. It was rewarding to have 11 disinfectants approved by ARTG to kill SARS-CoV2 (COVID-19) enabling us to provide solutions for not only the healthcare industry but also many other sectors.

What were the highlights? Two areas stand out as highlights during 2020. Due to our global footprint we were able to quickly reach out and launch solutions based on our extensive global range. We journeyed with local and international suppliers to submit testing and data to support a swift approval process as we worked to meet our customers growing demands. Diversey are currently leading the way in Australia with 11 disinfectants approved with the ARTG to kill SARS-CoV2 (COVID-19) further helping in the fight against COVID-19. The second highlight was our customer feedback. Throughout the year I received dozens of emails from both our own team and customers of `personal stories’. Stories which reported our Diversey team providing time critical COVID-19 solutions and when demand exceeded supply they worked tirelessly to offer alternatives to maintain momentum during the height of the pandemic.

What were the challenges? Keeping up with demand in the market was one of our greatest challenges. Customers required disinfectants and the demand

escalated quickly. But just like the famous ‘toilet paper’ situation, demand was difficult to predict for both for ourselves and for our customers. However, our COVID-19 taskforce team worked hard to ensure we met customer demand wherever possible, at times with extreme measures to ensure customer satisfaction.

opportunity for growth in the area of infection prevention. This growth will drive our industry into new innovations and solutions in 2021.

How did Diversey respond to the impact of the pandemic?

Globally there is now a greater understanding and appreciation of how important good cleaning practices are to a facility, business image and the safety of people. This has bought with it new cleaning processes and systems which our industry must continue to embrace in order to meet customer satisfaction.

Our response was immediate with alternative sources and formulations being reviewed daily. Our COVID-19 taskforce team had to be flexible enough to pivot between multiple local and international supply sources to deliver approved COVID-19 products to the market. An example of this pivot included the chartering of 747 commercial planes full of stock to meet the rising customer demand. With the added advantage of having a global footprint and being part of a global company, we were able to reach out and devise immediate solutions to meet the demands of the AU market.

What will be the immediate focus in 2021? On the back of the pandemic there is a continued need to invest in solutions for healthcare, that will remain one of our main focus areas. That said, as we see demand normalise there is also now an increased awareness of hygiene levels required in all facilities and businesses. Thus, our immediate focus on the healthcare sector and new solutions generated for this sector will inevitably work hand in hand to sustain other sectors in the hygiene and disinfecting space.

What challenges and opportunities do you see for the industry looking ahead to 2021? Of course, after such a huge change it will not be a matter of snapping back to the way it was before, introducing and maintaining heightened cleaning processes will be a challenge. However, alongside this challenge comes the

Looking at the future what do you see, as far as changes and adjustments, the global cleaning industry must embrace?

What is one issue the industry should urgently address in 2021? Despite dramatic improvements in cleaning practices during the pandemic there still remains some complacency or lack of understanding about the right kind of disinfection and approved practices. We see many settling for disinfectants that may not be the correct grade or not have required approvals for individual facilities. With the threat of COVID-19 still active the industry needs to plan carefully and intentionally provide guidelines to ensure education and awareness is implemented in this space in order to avoid further outbreaks.

What additional advice do you have for the industry now and after the pandemic? My advice is that infection prevention is not just for healthcare facilities (where it has generally been regarded as essential in the past). We now understand based on the pandemic how easily viruses and bacteria spread and therefore just how important infection prevention is, not just for healthcare, but all sectors of business. Diversey along with our cleaning community needs to be collaborative as we all play a critical role in providing hygiene for the fight against COVID-19 both now and in the future. ■ 21


Jas and Simren Kohli Founders, Ecobags How was 2020 for Ecobags? What were the highlights? What were the challenges? Jas: The pandemic and subsequent lockdown was challenging. We had to reorganise parts of our business, but we were able to keep up relatively steady supply. It also stimulated us get to know our customers all over again, as their needs changed over the course of the year. I think those of us who weathered the storm together are stronger for; it has deepened our relationships and commitment to our regular customers. Simren: For us, one of the highlights was having the space to focus our energy on new product development. It’s allowed us to introduce new compostable cling wrap products and reformat our popular bamboo cleaning cloths to larger packs, which are more suitable for industry customers. We have lots of ideas but don’t always have the luxury of time to see them through to fruition.

How did Ecobags adjust to the impact of the pandemic? Jas: The biggest adaptation we’ve made is in how we approach our inventory. We’re very conscious of minimising interruptions to supply so that’s meant increasing stock holdings and closely analysing every step in the supply chain to identify where shortages or delays might happen. That cautious, highly considered approach has worked for us - we were able to keep products moving through the door when so many of our partners and competitors ran dry. Simren: We also had to adapt our business and IT systems to allow our staff the safety of working from home. And they, in turn, had to change the way they worked.

that there is still demand and enthusiasm for sustainable products. So, we want to keep putting innovative, eco-friendly alternatives in front of people. To do that successfully in 2021, and beyond, we’re going to need to grow our online presence.

What challenges and opportunities do you see for Ecobags over the next 12 months? Jas: Like so many industries, we’re likely to have some supply issues challenging us this year. Of course, so many businesses are in that same boat so for those of us that can secure good supply of quality product there’s opportunity. We’ve countered the risk of supply issues by diversifying our supply chain, and we have a broad product portfolio, so we’re doing what we can keep our customers’ needs satisfied. Simren: We will also continue to expand our compostable and reusable product ranges. Every time we think we’re done with NPD for a while someone comes up with a great new idea that’s worthy of exploring! The world is evolving, the products we use is ever changing, and we will continue to keep in front of that curve.

What challenges and opportunities do you see for the industry over the next 12 months? Jas: Change always presents some challenges. It’s fair to say the pandemic has changed the world. Add to that our awakening towards sustainability, and you have significant change the industry must evolve and adapt to. I hope that the cleaning industry will rise to the challenges and opportunities that both change and sustainability present. Whether that means embracing new cleaning guidelines or investing in products closer to home.

What will be the immediate focus for Ecobags in 2021?

What do you expect will be the big product trends of 2021?

Simren: The few industry events we were lucky enough to attend have shown us

Jas: I think the move towards recyclable and reusable products will continue

22 INCLEAN NEW ZEALAND February 2021

to grow. We’ve seen this in consumer products over the past 24 months and I think we’ll start to see commercial customers going the same way this year. Simren: A lot of businesses have also adapted to online channels in response to the COVID-19 lockdowns. I think growth in e-commerce and virtual interactions is likely to continue.

Looking at the future – both short and long term – what do you see, as far as changes and adjustments, that the global cleaning industry must embrace? Jas: It’s hard for us to comment on the global industry as the New Zealand community is in a far different place to that of countries still in the height of fighting the pandemic. However, the pandemic has fundamentally changed our expectations of hygiene and cleanliness – in the workplace, at home, and even in public spaces. So even if New Zealand has no community transmission for now, the maintenance of these standards is essential.

What is one issue the industry should urgently address in 2021? Simren: Moving forward a focus on education is key; for business owners as well as end users. People may have gained an understanding of why we need improve cleaning practices, but it would be great to expand on that and teach people about the impact cleaning and sanitation products have on human and environmental health.

What additional advice or guidance do you have for the cleaning community now and after the pandemic? Jas: From an outsider’s point of view, the only guidance we could give is to encourage industry players to find a balance between maintaining stringent cleaning standards and being conscious consumers. This is certainly something we hope to contribute to with great new products over the coming year. ■

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Lee James General Manager, Filta Cleaning Products How was 2020 for Filta? What were the highlights? What were the challenges? As for most of our partners 2020 has been a challenging year. COVID has brought about several supply constraints and this, coupled with market uncertainty, has seen us have to adapt fast to ensure we meet our customers’ needs as they changed throughout the year. Highlights was the voice of the market. It was through these uncertain times that communication with our suppliers and key stakeholders came to the forefront. We were able to action quickly, up our inbounds and or change our supply point, which in-turn allowed us to meet the expectations of our key clients. This led to opportunities for the NZ market based around keeping our essential staff safe and NZ safe. All though these were many challenges, Filta looked to these as key opportunities and adapted to change that was being asked of us. It was at times exciting and exhausting to be part of the industry at a time when the importance of cleaning and or cleaners was at an all-time high. We were proud to be an essential supplier to the cleaning industry and the entire team put their hearts and souls into ensuring we were there for our customers.

How did Filta adjust to the impact of the pandemic? Communication was critical. We adapted to our supply points and changed our strategy around market updates and information. We felt it 24 INCLEAN NEW ZEALAND February 2021

was crucial to provide accurate and up to date information of stock holding and or inbounds. Post the first lockdown we then looked to sure up stock and look to areas where supply could be impacted and how we could best avoid this for the market.

What will be the immediate focus for Filta in 2021? The Filta team recognises the market drive for change has rapidly escalated in the past 12 months. We are assessing our supply points and looking to sure up continuity of supply. Inbound freight has become a challenge so this is also a key focus for Filta as we enter Q1 for 2021.

What challenges and opportunities do you see for Filta in 2021? We enter 2021 with an ear of caution. The pandemic is not over globally, and we are very mindful of this. 2021 will be a year we assess supply points, look to evaluate ranging, and ensure post-COVID in the NZ market we are adaptive and responsive to our clients’ needs, especially should another outbreak occur.

What challenges and opportunities do you see for the industry over the next 12 months? The key challenge with be supply of core lines for a COVID response should this happen. The market has reacted well throughout 2020 but this has been reactive. 2021 should be proactive and the challenge is to set plans in place to achieve this.


How do you think COVID-19 will impact the cleaning industry in 2021 and beyond? Sustainability and technology are the obvious discussions topics for all partners, other key topics are those where we challenge the normal practice and or thinking. COVID has the market evaluating its processes and it’s at this time we can implement key changes to better suit the cleaner, the industry, and the planet.

Looking at the future – both short and long term – what do you see, as far as changes and adjustments, that the global cleaning industry must embrace?

playing a part in the upskilling of the industry. Yes, we need to use technology for this, but we also need to get hands on with the key users and ensure some practical experience is undertaken as well.

What is one issue the industry should urgently address in 2021? New Zealand has a newfound respect and genuine empathy for our essential workers. Let’s not allow the market to forget the crucial role they will play in keeping us all safe.

What additional advice or guidance do you

2021 will be a year we assess supply points, look to evaluate ranging, and ensure postCOVID in the NZ market we are adaptive and responsive to our clients’ needs.

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Liz Turner Chief Operating Officer, ISS Facility Services New Zealand How was 2020 for ISS NZ? What were the highlights? What were the challenges? Without in any way diminishing the significant challenges that came with COVID-19, my reflection on 2020 for ISS New Zealand is very positive. While some of our operations were impacted, others were at the forefront during the pandemic, particularly those teams servicing District Health Boards across the country. Thanks to the strong relationships with our customers and the commitment of our people, we have come through 2020 having retained our permanent employees and maintaining our safety focus. Working while internal travel restrictions were in place also reinforced the importance of local teams and being close to our customers. The recognition from the wider community of the critical role played by our people in the fight against COVID-19 was a personal highlight for me in 2020. We have never received so many nominations for our reward and recognition programmes and we plan to build on this in 2021.

How did the business adjust to the impact of the pandemic? The response to the pandemic across all levels was outstanding. I had the opportunity to really see the depth and agility of the organisation. While it is impossible to be entirely prepared for an event like COVID-19, our footprint in the region meant we were able to learn from the direct experience of our Cleaning Excellence teams in China, Hong Kong, and Singapore. 26 INCLEAN NEW ZEALAND February 2021

This put us in an excellent position anticipate the challenges that would come with this pandemic. At a local level we were also able to leverage the knowledge of our healthcare teams, particularly in relation to infectious cleaning practices. As a result, we were able to quickly prepare specific Coronavirus cleaning processes, access global supply chains, and provide proactive guidance to customers on getting back to work safely. New service solutions, such as our Pure Space product, were also developed to meet the needs of our customers. Pure Space incorporates ATP testing after each clean and transparently reports the results for all building occupants to build confidence.

What will be the immediate focus for ISS NZ in 2021? While life in New Zealand has largely returned to normal, the experience of other countries shows we can never be complacent about this virus. In 2021 we will continue to work with our customers to ensure their environments are as safe and hygienic as possible. We recognise it is a challenge for not just our industry, but businesses in general, to get employees back to the office, customers returning shopping centres, and visitors to major events, while also making them feel safe. We start 2021 with a clear focus on fundamentals – looking after the needs of our customers and looking after the health and wellbeing of our people.

INDUSTRY LEADERS FORUM What do you see as major opportunities for ISS in 2021? What challenges do you expect to face? Informed by the learnings from the pandemic, in late 2020 ISS completed a global strategy refresh – OneISS. OneISS is about creating an ISS that is stronger at its core, simpler in its operations and closer to its customers. It is a strategy that will help us achieve our purpose – “Connecting people and places to make the world work better”. OneISS has resulted in a renewed commitment to our strategy and operating model. During the pandemic it was clear organisations like ISS, with self-delivery at the core of their operating model, were able to respond to challenges more quickly and effectively. An opportunity for ISS in 2021 will be to add further specialised cleaning services and technical services to our diverse range of self-delivered solutions.

What challenges and opportunities do you see for the wider industry over the next 12 months? A challenge and an opportunity for the wider industry is responsible outsourcing. For ethical employers who pay correctly, and provide the right training, PPE, and equipment there is an opportunity to create a real point of difference. COVID-19 has also driven increased safety expectations across the industry. I believe the ability to protect the brand and reputation of customers by employing ethically and safely has become increasingly important, and this will be a key to sustainable long-term growth. I see active industry engagement, for example our membership of BSCNZ, as key to addressing these challenges. There

is significant opportunity for members and customers to come together to take responsibility and set new standards in our industry.

How do you see the cleaning landscape evolving into 2021? While the long-term changes within the cleaning landscape as result of the pandemic are still evolving, it is evident working from home will still be prevalent for many businesses. Indeed, offices may not get back to preCOVID levels for some time and there will be changes to how we have traditionally

We start 2021 with a clear focus on fundamentals – looking after the needs of our customers and looking after the health and wellbeing of our people.

worked in office environments. I see the need for greater emphasis on the workplace experience that we create within those spaces, given people will have more choice as to where and how they work. As such, the office will play a bigger role in connecting and contributing to building culture. For our customers, they need the office to be a place where people want to come to work and a place that aligns with culture they are trying to build within their organisation.

At the heart of ISS’s organisational identity is the belief that people make places and places make people. The significant contribution ISS’s people make in the places they work has never been more evident than during these COVID times.

What role will innovation play for ISS NZ in 2021? There is little doubt COVID-19 has accelerated disruption, as well as the implementation of new innovations across many industries, our industry included. Heightened cleaning standards coupled with and increasing pressure on labour costs across New Zealand have also driven a growing focus on robotics, and on equipment to enhance cleaning productivity and cleaning outcomes. At ISS we are always looking at new technologies and had already increased our use of robotics prior to COVID-19. There is now more acceptance of robotics, as customers review their facility services costs. I certainly don’t see robotics replacing the need for cleaning by people, but they do free up productive time for cleaners to focus on more value-added cleaning tasks, such as high touchpoint cleaning.

What is one issue you think the industry should urgently address in 2021? I believe one of the longer-term impacts COVID-19 will be in the area of mental health. The varied pressures, both personal and work, as well as physical fatigue have created an urgent need for awareness and action. Accordingly, at ISS we will be rolling out Mental Health First Aid during 2021. We also continue to support the normalisation of discussions regarding mental health, not just around RUOK Day but all year round.

Is there a key message you would like to share with the industry? The way our teams have risen to the challenges of 2020, to support our customers and each other has been nothing short of outstanding. We have 17,000 employees across New Zealand and Australia, and more than half of those team members are cleaners. We are so proud of the role our frontline employees played during this time in cleaning universities, hospitals, food production facilities, event spaces and workplaces. But it’s not just the cleaners at ISS, there are thousands of cleaners across New Zealand working throughout the pandemic and they should all be recognised as the heroes they are. ■ 27


Lauren Micallef Oceania Manager, ISSA How did ISSA adjust to the impact of the pandemic? The pandemic presented challenges to organisations across all sectors, but there’s no doubt the cleaning and hygiene industry was impacted as much or more than most. That said, ISSA responded to the ‘new normal’ as proactively as possible. As an industry association, we took the opportunity to support our members and industry stakeholders through these unprecedented circumstances with information for members updated through the global and Oceania COVID-19 Update pages on the ISSA website, newsletters, and relevant alerts. We worked with member benefits to ensure information was distributed to the industry. In mid-2019 the Global Biorisk Advisory Council (GBAC), a recognised leader in training, education, and certification in Forensic Restoration biorisk management, 28 INCLEAN NEW ZEALAND February 2021

decontamination, and infection-control disciplines became a division of ISSA. This was a key alignment for the association, especially with the emergence of COVID-19. Throughout the year the GBAC Fundamentals course and GBAC Star Facility accreditation became available as well the production of various infographics and tip sheets designed to benefit and support the market. In 2020, ISSA Oceania took ownership of the INCLEAN brand and the ISSA North America Show became virtual as well, which opened up wonderful opportunities for even more people from our region to attend, network and learn. Although it was unfortunate to have to postpone the ISSA Cleaning & Hygiene Expo to October 2021, we’re working hard to make the rescheduled show to be bigger and better than ever – with more leading industry experts engaged as speakers, and more facility managers and building service contractors expected to attend.


What will be the immediate focus for ISSA in 2021? As the leading trade association for the cleaning industry worldwide, the overall goal for ISSA is always to provide unparalleled opportunities for members to make connections, improve operations and boost their bottom line while demonstrating the value of clean. Our immediate focus will be on continuing to provide a high level of support as we all work to change the way the world views cleaning. We look to achieve this with a focus behind industry, cleaning and facility education, training, and certification. Quality management processes and education are key to success. A personal favourite quote is, “Quality is never an accident: it is always the result of high intention, sincere effort, intelligent direction and skilful execution: it represents the wise choice of many alternatives,” - Will A. Foster. The industry will be entering a new phase of excellence. This focus behind education, industry support and recognition will be present at the ISSA Cleaning & Hygiene Expo. The event will now take place 12-13 October 2020 at the International Convention Centre (ICC) Sydney and will coincide with Total Facilities. This exciting opportunity will provide both the facility management and cleaning industry the opportunity to attend two key shows at the one time, in one location, while also liaising with leading companies about their latest innovative products and services. In addition, we will be working towards delivering the new and improved INCLEAN Excellence Awards in 2021.

How would you rate the industry’s response to the pandemic? The industry has done well and worked incredibly hard. When predicting trends in 2019 for the year ahead no one could have foreseen the events that were about to unfold and the disruptions that were to take place. While 2020 has been challenging it has also brought the cleaning’ industry to the forefront of market and community attention. It has played a significant role in the combat and management of COVID-19 in the marketplace. There is better general understanding surrounding hygiene and cleaning practices, and the community and workplace is commencing to understand that there is true value in clean, it is not just a cost but a necessary investment in better health. The industry adapted with new product developments, changes in operational and production management as well as procurement. The industry, their teams, and front line cleaning staff worked tirelessly to support the Australian market so it could continue to operate and function to its best ability and ensure that

essential products and services were still available and that business could continue to operate.

How will COVID-19 impact the cleaning industry in 2021 and beyond? Locally as an industry we will need to embrace the next phase of the COVID-19 recovery. We still do not completely know the final outlook on the national economy, nor do we have confirmation on a vaccine or rollout plan. Both the Australian and New Zealand market are in a different situation to many of our global counterparts. However, at present, COVID-19 is still active the industry will need to support the community and facilities in remaining vigilant, with new cleaning processes and practices. The new age of cleaning requirements will continue to directly impact the roles, responsibilities and expectations of facility managers and building service contractors. Demand for new products and services will develop and increase as growing needs emerge, presenting exciting opportunities for our market. Industry stakeholders must ensure they consistently adhere to strict protocols and guidelines. What is also top of mind, going forward will continue to be occupant and employee safety and well-being. Also, a need to support the community through social procurement and sustainability. And finally, we must always address the concerns of employees, occupants, customers, and contractors in the post-COVID-19 world.

In 2021, ISSA Oceania will focus on widening member benefits and business opportunities for local members.

How will ISSA engage with members and the wider market in 2021? In 2021, ISSA Oceania will focus on widening member benefits and business opportunities for local members. In terms of ISSA Oceania local benefits, we will put on the ISSA Cleaning & Hygiene Expo, deliver the valuable INCLEAN Magazine – the leading trade publication for the Australian and New Zealand cleaning and hygiene industry, and provide ongoing information, tools and resources around responding to pandemics as a cleaning authority. Our aim will always be to support the industry in enabling and helping them to achieve positive outcomes.

Is there a message you would like to share with the industry? What has been brought to light in the year 2020 is the impact of pandemics on the global economy which has intensified the needs of our customers. The cleaning and hygiene industry plays a vital role in infection prevention and the world has seen that they rely on the skills and effort of our market. We are here to support the industry with our resources in aiding them to help promote and deliver successful outcomes. ■ 29


Kere McBratney Country Manager, Kärcher New Zealand How was 2020 for Kärcher NZ? What were the highlights? What were the challenges? 2020 was a challenging year for Kärcher, like for most NZ businesses. Despite the disruption COVID brought, Kärcher finished the year with growth versus 2019 and with a healthier organisation – something we are very pleased with. Challenges were in managing the immediate impact of the lockdown; in juggling the needs of our customers who continued operating as essential businesses, the health and well-being of the team and those with whom we work, and the impact on the organisation; along with the mid to longterm impacts – rapid changes in customer needs, forecasting to changing lead times and logistical considerations, working with the team to assist them in uncertain times.

How did Kärcher NZ adjust to the impact of the pandemic? We tried as a team to ensure we kept the health and wellbeing of team members, customers, and clients as the first consideration. We have had, like most of the industry, to make changes under the duress of time and with a large amount of uncertainty. This has meant challenging some of our own previously held views and what for some were almost conventional wisdoms. The team have handled the changes thrust upon them by circumstance very well – something I am immensely proud of.

Did you notice any changes in customer behaviour in 2020? We have seen a few changes in customer behaviour during the course of 2020. From an initial, and very understandable reserved approach to making decisions by many on higher value acquisitions in the lockdown and the first months following, things have moved quickly to an increasing willingness of late to invest in the future as more confidence returns to the customer community. Some customers showed an increased willingness to invest right from the start 30 INCLEAN NEW ZEALAND February 2021

of the pandemic, whilst others have slowed investments to a trickle and will rightly wait until the return to what is for them “business as usual” before they invest again. Additionally, we have seen significant changes in demand across categories, as customers seek previously available solutions to problems that did not exist until the onset of COVID. We have tried to make sure we are bring the right solutions to the table to meet the changing needs of the market and individual customers – a one-size fits all approach is never a solution for the customer community, and even less so in 2020. We have also worked to ensure we provide even more support in after-market service as we know that some traditional providers in this space have disappeared, but the customer needs remain.

What will be the immediate focus for Kärcher NZ in 2021? In 2021 we will continue to focus on further improving our support of the cleaning community with relevant solutions that meet and exceed the changing needs of their clients. Simon and the team have been working through several long-term initiatives which were implemented in 2020 that require more time to fully bed-down, so these remain a priority for 2021. Kärcher reinvests 6 per cent of its global turnover back into research and development to ensure industry leading products are available for its customers. We are looking forward to introducing new product solutions to the NZ market in 2021 that we believe increase the relevance of our offer relative to local needs.

What challenges and opportunities do you see for the industry over the next 12 months? One clear challenge which is not unique to our industry, is the availability of products and raw materials. The disruption to the international supply-chain is likely to continue for some time, and with this

we will likely see ongoing pressure on product availability and freight rates, putting more pressure on historically low margin businesses. A significant opportunity is addressing the productivity challenges both the industry and NZ has been grappling with for some time. Increasing labour costs and the availability of labour will likely remain challenging moving forward, so solutions that address productivity will come to the fore in the coming months and years.

Looking at the future what do you see, as far as changes and adjustments, the industry must embrace? The move to robotics and autonomous cleaning solutions is more pertinent now than ever before. However, it is also important to continue to focus on equipment which is simple to use and robust in operation whilst meeting price points which allow for investment to achieve maximum efficiencies from the available limited manual resources. Additionally, how to integrate the ongoing concern/need to sanitise and disinfect as part of the normal cleaning regime will be a topic that remains for some time. The question is maybe what the new, optimised “normal” should look like, both in the face of the pandemic and post-COVID.

What is one issue the industry should urgently address in 2021? Investment into training for the front-line staff. Training takes time and money, so it is easy to take the risk of underinvesting in this area. The fall-out from this underinvestment may be a high turnover of staff, reduced efficiencies, added costs in repairs or extra labour requirements. Time is the most expensive resource that we all have so it is paramount that we spend the time wisely, investing in training for the staff to deliver more with less, ‘Buy right-buy once’. Training investments today support a long-term payback which continues to deliver benefits well into the future. ■



Jamie Teague National Sales Manager, Makita How was 2020 for Makita? What were the highlights? What were the challenges? 2020 was another successful year for Makita. Considering the difficulties many businesses have faced this year we are fortunate to have been able to achieve the result we have. The main challenge has been adjusting our forecasts to manage the demand and maintain adequate stock levels.

after the pandemic people want products to make their job either more efficient or more effective, simply putting a battery on an existing product isn’t innovation. We want to answer the consumer’s desire of a “better way to do it.” We will also be listening to our consumers and distributors to identify opportunities for totally new products we can develop for our 18V LXT & 40V XGT battery platforms.

How did Makita adjust to the impact of the pandemic?

Are there any new products to be launched in 2021?

The primary change was with our customerfacing teams where we introduced cleaning and disinfecting of demo tools between appointments to ensure safety and reduce risk of transmissions. As our face-to-face time with customers was reduced, we maintained a focus on marketing through a range of channels to keep up our exposure in the market.

Having just released our Cordless LXT Upright Vacuum, 2021 is shaping up to be another great year for new products. We are expecting to release our first XGT 40V Max Stick Vacuum which is set to move Makita further ahead in this product category. We also anticipate making some additions to our robotic vacuum range which will include additional functions like area mapping and return to start position.

Did you notice any changes in customer behaviour because of the pandemic? How did Makita respond to these changes? The limit in a face-to-face contact was the primary change, in line with government social distancing directives. Delivering information efficiently was key along with maintaining flexibility by meeting outside or presenting from a distance and using video conferencing platforms to engage safely.

What will be the immediate focus for Makita in 2021?

Innovation will continue to play an important role for Makita.

32 INCLEAN NEW ZEALAND February 2021

Maintaining our high level of engagement with our existing consumers and distributers under the ‘new normal.’ We’re also excited about promoting Makita and the advantages of our battery platforms with our national business development team.

What role will innovation play for Makita in 2021? Innovation will continue to play an important role for Makita. Innovating is defined by making changes, especially by introducing new methods, ideas, or products. Particularly

What do you expect will be the big product trends of 2021? With the heightened awareness of disinfection, we expect to see more equipment be developed around the fight against COVID-19 as well as an additional emphasis on robotics and automation. Less people means less contact and potential for outbreaks as well as the associated efficiency increases. We also expect to see more battery platforms in the market as equipment manufactures continue to follow the trend to cordless.

Is there a message you would like to share with the industry? Makita is open for business! We have a healthy pipeline of innovative new products tailored to the industry. We have staff nationally who offer comprehensive product demonstrations to provide you and your business with the most effective solution for your application. If you are interested in a demonstration, please contact our customer service team and they can set you up with one of our business development or sales representatives. ■

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Ebin Sebastian Managing Director, NZ Cleaning Supplies How was 2020 for NZ Cleaning Supplies? What were the highlights? What were the challenges? Despite the disruption and challenges of COVID-19, 2020 was a really strong year for NZ Cleaning Supplies. We had 22 per cent growth in 2020, which followed overall growth of 19 per cent in 2019. The biggest challenge for us was the increase in demand for stock in response to COVID. However, we were lucky that we had the right inventory control systems in place to make sure we always had stock for our customers. At the onset of the pandemic, and the panic buying that followed, we revamped our forecasts and bulk ordered for the next three to four months so we could meet customer demand. By doing this we were able to supply to all our customers and keep contracted prices. The highlight for me was that the cleaning industry and frontline staff were recognised for the important role they play keeping businesses and communities safe. Cleaning is usually the first cost to be cut by companies, but COVID has now highlighted the value of effective cleaning. It has also highlighted the value of cleaning technologies that help reduce transmission or risk of any virus outbreak.

What will be the immediate focus for NZ Cleaning Supplies in 2021? The immediate focus for us is the move to our new office and showroom in Ellerslie, which will officially open April 1. At 1900sqm, our new site will be the largest warehouse dedicated to cleaning supplies in New Zealand. It will include our head office, showroom, distribution centre as well as a dedicated training area for our customers and their clients. It will also house our newly launched dedicated healthcare division, NZ Healthcare Supplies, which specialises in medical supplies to the healthcare and aged care industries. 34 INCLEAN NEW ZEALAND February 2021

Our focus is also to continue to bring new product innovations, technologies, and world leading brands to the New Zealand market. We recently partnered with Dulevo International, a leading manufacturer of sweepers for commercial, industrial, and urban cleaning. We have launched Dulevo International’s range of commercial, industrial and road sweepers to the New Zealand market for the first time.

Our focus is to continue to bring new product innovations, technologies, and world leading brands to the New Zealand market.

Are there any new products to be launched in 2021? The first products to be launched to the market in partnership with Dulevo International will be its range of commercial, industrial and road sweepers, including an autonomous street sweeper. We will also be launching an electrostatic backpack to be used for disinfection. In our healthcare division, NZ Healthcare Supplies, we plan to add between 1500 and 2000 new lines throughout 2021. We also have a new range of chemicals to be available to the market by mid-year that can reduce landfill waste by roughly 80 per cent.

What do you expect will be the big product trends of 2021? I believe autonomous machines will be a big product category this year. Cleaning companies, building owners, and facility managers are seeking more transparency and data on the tasks being performed, and equipment is responding to this need.

We are seeing more machines with GPS as well as the function to provide raw data such as how long a machine has been used for, where it has been used in the building, and who has used it. This type of data will become more important for clients and building owners post-COVID. Sustainability and environmentally friendly products that reduce waste will also continue to be a big product trend this year. In our ranges we are planning to incorporate more bio-degradable ingredients, formulations, and biodegradable packaging.

Looking at the future – both short and long term – what do you see, as far as changes and adjustments, that the global cleaning industry must embrace? There needs to be more investment in staff training and upskilling. A lot of people have previously considered cleaning an unskilled job but COVID has highlighted the importance of correct cleaning and disinfecting processes. The industry also needs to embrace new technologies. Technology is advancing daily and there will continue to be more product and equipment innovation. Finally, forward planning. We were prepared for the increase in customer demand during the pandemic, however, many were not and it’s important they realise the need to forward plan in order to maintain stock levels.

What additional advice or guidance do you have for the cleaning community now and after the pandemic? Support local businesses and work with businesses that are specialists in their markets. It’s not just price, it’s about service. Staff training is also critical. Products are changing on a day-to-day basis and cleaning companies need to make sure their staff are up to date with the latest technologies and processes. ■


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Joe Taylor CEO, NXP

How was 2020 for NXP? What were the highlights? What were the challenges? NXP had an extremely rewarding 2020. The year pushed our staff and customers to the limit. Looking in the rear-view mirror we can say that 2020 was a success and will be a moment that defines NXP for years to come. We were able to help NZ businesses, take care of business unlike ever before. NXP shipped more PPE volume than any other B2B business in NZ, helped by two acquitisions, New Zealand Office Supplies, and The Service Company, a privately held midmarket janitorial distributor. The single largest challenge relates to supply chain disruptions. We have seen spikes and dips in demand unlike any other year, this coupled with disruptions in supply have meant major changes in SKU availability, customer experience and brand presence. International brands let New Zealand down, particularly North American manufacturers. They retreated back to the US and Canada markets. Manufacturing distributions from China, and NZ shipping port congestion has added to the turmoil. Fortunately, we have seen the kiwi market understand this and be open to new brands and alternatives.

How did NXP adjust to the impact of the pandemic? The NXP team showed they truly live up their mission of ‘helping NZ take care of business’. We showed we can pivot better than any B2B provider in NZ. Surveying our top 100 customers showed that NXP had an 80 per cent customer service rating during the pandemic, something we are proud of. We thought ahead across multiple categories, for example we anticipated the need for sanitiser and in March NXP formed a partnership with Gull who was able to provide ethanol the key ingredient for sanitiser manufacturing. NXP passed this raw material direct to our chemical manufactures at cost; our intention here was not to profit but help our customers take care of their business. Similar anticipation was placed on SKUs 36 INCLEAN NEW ZEALAND February 2021

such as masks and gloves. NXP Chartered more than 10 aircraft into NZ in April 2020 full of product to help kiwi’s stay safe. Since then, NXP has continued to increase our security of supply and invest ahead of time in cleaning and hygiene products, particularly gloves exported from China and Malaysia. Our investment strategy and planning ahead with inventory has been a corner stone of NXPs success and which is why we continue to attract interest from new customers and thanks from our existing ones.

of a disaster recovery teams mandate equal to IT disaster recovery and asset protection. With regards to workers that will stay remote on a more permanent basis, I am expecting large corporates to start thinking about those remote workers and their productivity. Are they set up ergonomically at home? How do they get the tools they need at home to be successful? What does safe, clean, productive at home look like?

What will be the immediate focus for NXP in 2021?

Environmentally friendly products. Our research has shown in customer’s value hierarchy, this value has jumped significantly and is extremely more important. Unlike post the GFC where sustainability takes a back seat to cost, we are seeing the opposite reaction here. Customers are willing to pay for value and sustainable alternatives that make a greater impact to broader outcomes.

Whilst we had provided some ‘remarkable’ customer experiences last year, these global disruptions meant NXPs service was ‘inconsistent’ at times. In 2021 we will be looking to get back to our ‘remarkably consistent’ service on which our brand is known for. We will also launch several e-commerce initiatives directly focused on the contract cleaning market; a cleaning focused version of NXPortal, click and collect, same day delivery and unique visibility into our stock holdings improving service in Wellington and Christchurch regions.

What challenges and opportunities do you see for the next 12 months? In 2020, NXP purchased The Service Company and in 2021 we are looking to leverage The Service Company’s strength’s which will be core to NXP’s facilities and cleaning strategy in 2021. I have not seen an organisation in either Australia or NZ that can match the customer intimacy with the contract cleaning market. The combination of the additional facilities services, with NXP’s scale, e-commerce solution and distribution network will build the largest B2B janitorial provider in NZ.

What do you expect to be the big trends of 2021? We now have several cleaning, hygiene, and PPE stockpiles under management. NZ businesses understand that a level 4 lockdown is still a real possibility in 2021, I anticipate that this need will continue as virus and economic protection becomes part

Looking at the future, what do you see, as far as changes and adjustments, the industry must embrace?

What is one issue you think should be urgently address in 2021? Source local brands. Businesses are looking to buy kiwi and customers are wanting to know their product or service is supporting Kiwi Jobs. This is not only due to a sense of moral obligation but as a risk mitigation of continuity of supply. NXP and our customers have moved to many locally sourced and manufactured brands, however there is a large opportunity here.

What additional do you have for the cleaning community now and after the pandemic? Don’t waste this opportunity. New Zealand businesses are more open to change than ever before. Cleaning and hygiene for too long has been seen as a cost to run a business. There is now a window to demonstrate value. COVID will still be part of the social fabric of 2021. Winter will see flu season. Businesses will want staff to return to the office. Keeping kiwi staff healthy, safe, and productive will be a key driver for businesses. Decision makers will listen more than ever to innovations in hygiene solutions and facility management. ■


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Kerry Boon Sales and Marketing Manager, Proquip How was 2020 for Proquip? Like everyone, 2020 was a very interesting year with the pandemic that swept across the globe in late March. Despite numerous challenges, our team were extremely resilient, and we managed the ups and downs better than expected. We had two standout highlights for 2020. First, we launched Proquip Service. Proquip Service is our proprietary servicing division that we first launched in Auckland late 2020 and have now launched in Wellington as well. This adds a further feather in our cap when it comes to exceptional aftersales service and has been very successful so far. Proquip Service is already a fast-growing part of our business and a focus for 2021. Our second great achievement in 2020 was the opening of our Christchurch branch in August. We now have equipment showrooms in Auckland, Wellington, and Christchurch. All branches service their regions with the capacity to provide local businesses with a dedicated Proquip team and onsite demonstrations to every corner of New Zealand.

How did Proquip adjust to the impact of the pandemic? During the first lockdown, Proquip launched Proquip Demo, which enabled us to demonstrate our full range of cleaning and sanitising equipment to customers online. Our customers found this to be extremely useful, as did we, and we have integrated Proquip Demo into our offerings. Now our customers can choose an onsite or online demonstration, whichever works best for them and their team. Video communication has very much become a way of life and our agile pivot to utilise this was highly beneficial to us through lockdown. A Proquip Demo video explainer can be found here: terms/proquip-demo We also focussed on staying in touch with both our internal team and our customers with regular Zoom meetings, 38 INCLEAN NEW ZEALAND February 2021

helping where we could and supplying the essential services.

Did you notice any changes in customer behaviour in 2020? How did Proquip respond to these changes? The focus and urgency for the majority of our customers went immediately to solutions for deep cleaning and sanitising to minimise the risk of the Corona Virus. We have a number of customers in the aged care industry and we saw a significant increase in facilities acquiring specialist equipment and products to reduce risk of infection. The cleaning industry has featured heavily in the media due to the pandemic, which is a good thing. As we all witnessed, the importance of hygiene and sanitisation across all industries, especially the essential services, was paramount in the fight against COVID. I believe the public now has a deeper respect for the building service contractor industry.

What will be the immediate focus for Proquip in 2021? We will continue to grow our proprietory offerings such as Proquip Service, Proquip Demo, and Proquip Lease, which is a great option for businesses not wanting to spend the large capital outlay upfront for a machine they need now. We also have a number of exciting new machinery and products launching in 2021, so be sure to look out for those!

Are there any new products to be launched in 2021? We have quite a line-up of new products on the way from different suppliers, across different product types and from all corners of the world. We’re pretty excited about our latest new product, the Limatic Carbon Steam Machine. Despite its small size, around the size of a household vacuum cleaner, this compact machine is a powerful steam cleaner with a constant pressure of 5.5 bars. With a range of accessories, the Limatic sanitises and

cleans stubborn dirt, stains, and germs on any surface in any industry. Follow us on LinkedIn or YouTube to get the news when these cool new products become available.

What do you expect will be the big product trends of 2021? Increased productivity is always high on the list for a BSC and Proquip have a number of new products coming that sit well with these requirements. Improved battery technologies as well as energy saving innovations and eco-products are constantly improving and becoming more and more popular and in demand. Helping our customers work towards much more efficient and environmentally friendly ways of cleaning is high on our priorities for the future. The ROI of these new products is drastically shifting the affordability ratio of equipment once thought to be too expensive for smaller contracts and contractors. It’s very exciting for Proquip to be part of this shift.

What additional advice or guidance do you have for the cleaning community now and after the pandemic? Through the uncertain time of the pandemic and what the future holds for business owners, I would say strive to understand what it is that sets you apart, be even better at what you are good at, and remind yourselves of what the core values of your business are – this is the bloodline of your brand and needs to be cared for as such. Adding additional services to your mix and creating a greater online presence would be the other two things I would recommend. New customers are harder to get than selling more services to current ones and the power of the internet should not be underestimated for any business. Someone looking to take on services will search and spend time online and the results they see can greatly affect the outcome. A question I’d be asking of all BSCs - how do you check out online? Research yourself. ■

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Nick Garrety New Zealand Regional Manager, Tennant How was 2020 for Tennant NZ? What were the highlights? What were the challenges? If 2020 was a rugby analogy it would certainly be a forward pass, knock on, or even like playing against 16 players with the referee on the opposition side. Many challenges were thrown at the team in the lockdown and especially the second wave in Auckland, however, I was very proud of how we worked together to overcome everything that came our way. Highlights would be a few large machine orders placed for Auckland Airport, launching our autonomous mobile robot into the New Zealand market, accompanied by the launch of the IPC offering.

How did Tennant adjust to the impact of the pandemic? We had to look at how restrictions affected our industry, but also be there for our customers when they needed us. Having many units across essential services such as hospitals and retail, in particular supermarkets, we ensured those facilities were supported to keep the machines working. Credit to our service team who quickly implemented a contactless service offering to keep themselves and the customer safe. Inventory has always been a strong point of ours and we made sure back up for new equipment and parts/consumables was at optimum levels.

Did you notice any changes in customer behaviour in 2020? How did Tennant respond to these changes? Sometimes the cleaning side of businesses does not get the credit it deserves and unfortunately it has taken COVID-19 to raise awareness. Many facilities looked at various aspects of their cleaning requirements and processes, with activity in this area rising significantly. Having the only HEPA offering in NZ on our sweepers, air quality in warehouse manufacturing has been high on the agenda. Leasing and long-term rental activity enquiries has certainly increased, and I believe will be 40 INCLEAN NEW ZEALAND February 2021

even bigger in 2021. Tennant has many options for our customers to explore in both commercial and industrial markets.

What will be the immediate focus for Tennant in 2021? Robotics will be high on the agenda with our T7AMR going around the country to Christchurch and Wellington to be demonstrated at some large facilities. We are also expanding the robotic scrubber offering in 2021, with our smaller T380AMR, being more manoeuvrable and designed to help customers that want autonomy in spaces that are more confined. We also have the larger T16AMR coming, which gives a more productive solution to customers in warehousing, logistics, and food and beverage. We will also be launching more IPC units and the S16 sweeper with HEPA is very exciting as it is a new design era of sweeper.

What challenges and opportunities do you see for the industry over the next 12 months? I am hoping 2021 gets back to some sort of normality, however I believe the challenge we face is to keep the spotlight on high level hygiene practices. Our industry needs to keep challenging clients not to take their emphasis off a high standard of cleanliness from hand washing all the way through to using larger pieces of equipment and maintaining them. Freight has been an issue and a challenge for some will be to have back up and support in parts and consumables. Luckily, Tennant is direct in NZ and not an agency, so we have the collateral and support to be able to suffice the needs of our customer base.

Do you think the pandemic will fast track the use of technology such as robotics and autonomous machines? You only need to look in the news in recent times to see we have a big shortage of labour component across many sectors in NZ, including fruit and vegetable exports.

INDUSTRY LEADERS FORUM These facilities need to be kept clean from a sweeping and scrubbing perspective along with all facilities. Robotics can bridge this gap giving an instant and ongoing ROI with labour savings. Tennant has the best and only fully backed robotic offering in NZ and with more products in this sector to come, we believe 2021 is going to be a great year in this space. The units are so simple to operate hence becoming more appealing that we have 3500 units either deployed or on order to US-based retailer Walmart as one example. We say to our customers if you have a Tennant scrubber, they are known for longevity and quality in their build, however, if you wanted to look at a trade in for an autonomous unit, we would be happy to work with them.

What do you expect will be the big product trends of 2021? From my colleagues in Australia and the UK who have seen airborne silica become more of a concentrated area, our HEPA Sweepers will play a big part. COVID-19 has highlighted the need for better air quality in all our factories and warehouses

and we can provide that through proprietary technologies on our units. People will be looking more at machinery and being able to offer a high-end product in Tennant and a mid-tier in IPC gives us great flexibility to our customer base.

What additional advice or guidance do you have for the cleaning community now and after the pandemic? Over the last 14 years working with BSCs, franchise groups, and end user facilities direct, one common theme is our industry does not get the recognition it deserves. Keep up the hard work we all put in and show what a key part we all play in making sure our work does no go amiss. 2020 has given us a platform to keep up our high standards and show what quality service and product we deliver to achieve great results. Keep people up to speed with training. I was big on this last year as I see so many people using equipment incorrectly or not looking after it to a required standard. My team in NZ are always happy to help whether you are in Bluff or Russell. ■

Leasing and long-term rental activity enquiries has certainly increased, and I believe will be even bigger in 2021. Tennant has many options for our customers to explore in both commercial and industrial markets.

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Dr Greg Whiteley Chairman, Whiteley Corporation How was 2020 for Whiteley Corporation? 2020 was a challenging year for Whiteley, as it was for most companies. However, in amongst the challenges there were highlights including: • Overcoming numerous supply chain issues to massively ramp up production of infection prevention products for supply to the Pacific Region and beyond • Viraclean being the first hard surface disinfectant to have a TGA approved kill claim against COVID-19 • Being awarded Hunter Manufacturer of the Year 2020 • Signing a one-year Innovation Connections collaborative research grant as part of the Australian Government’s Entrepreneurs’ Programme with the University of Newcastle. • Acquiring two new sites (and buildings), including space for a dedicated Human Therapeutics Plant, which will be the first in the Hunter Region.

How did Whiteley Corporation adjust to the impact of the pandemic? The COVID-19 pandemic saw Whiteley Corporation adapt its business operations rapidly in order to maintain supply. Whiteley Corporation more than doubled its production capacity by expanding our workforce, adding a second shift, and worked additional days to meet demand. We improved manufacturing capacity by the recruitment of specialists and procurement roles, wider training for current staff and purchasing additional capital equipment for production, packaging, and dispatch. We optimised our supply chain and brought forward our capital equipment investment program to including the purchase of new filling machines with enhanced capacity. Investments were also made in staff training, and capital equipment for our research projects.

How would you rate the industry’s response to the pandemic? Overall, the industry has done an excellent

42 INCLEAN NEW ZEALAND February 2021

job during the pandemic. Many companies recruited extra staff, implemented a range of new protocols, and worked very long hours to keep businesses, schools, hospitality and countries operational as soon as possible after and outbreak. Without the dedication and commitment from so many in the cleaning industry I am certain that the country would not perform so well in limiting the spread of COVID-19. However, it was disappointing to see how many industrial suppliers that were willing to promote products that weren’t suitably tested or approved for use against COVID-19. Our various regulatory bodies including the TGA were kept exceptionally busy managing these rogue players and significant fines are still being issued regularly to companies that are willing to compromise public safety for the sake of a quick sale.

development, and our growing body of collaborative tertiary research. This research is our forward plan for when (eventually) the pandemic ends, and we move back to a new normal across our planet.

Looking at the future what do you see, as far as changes and adjustments, the industry must embrace?

Our dedication to research for better and more effective products remains a core focus for our business now, for 2021 and beyond. We are also moving as fast as possible to bring online the new Human Therapeutics Plant in Tomago.

Infection prevention will be an important factor considered not just in healthcare but in the wider community and commercial sectors. A cornerstone of infection prevention is cleaning and good hygiene practices so this will lead to more resources, more contracts, and more jobs in the cleaning sector. Those businesses that make infection prevention a cornerstone of good practise within their organisations will outperform those that do not take up the infection prevention challenge. In the longer term there is always the dynamic tension between automation, roboticisation vs human intervention in cleaning processes. As technology progresses countries with a higher cost of labour will make economic efficiencies of robotics more attractive.

What challenges and opportunities do you see for 2021?

What is one issue the industry should urgently address in 2021?

While there have been some great advances in vaccine development there are still questions that need to be answered before wide scale introduction of any new vaccine(s). The virus is currently running rampant in the Northern Hemisphere winter so if we open up our borders and trade, we will face increased risk now and in our colder months in 2021. We will continue to consolidate the advances made in our operation efficiencies, expand into new markets, and adapt our business to the evolving marketplace. We want to ensure that we do not get distracted from our important goals in expansion of plant, new product

Cleaners are the most important people in the sector. In 2020, the COVID-19 pandemic absolutely highlighted this. Can we make them number one and value them accordingly? Training – poorly trained cleaners can act as mobile fomites and spread infectious organisms through poor methods and cleaning practice. Therefore, training, and appropriate measurements and supervision will become increasingly important for the cleaning sector and their customers. Focusing on their role as front line defence against ‘superbugs’ will mark a major change in current levels of investment in cleaning staff, and their training. ■

What will be the immediate focus in 2021?


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Greenspeed microfibre floor cleaning pads with Nordic Swan Ecolabel Greenspeed microfibre floor cleaning pads are certified with the Nordic Swan Ecolabel. This certification guarantees an environmentally responsible supply chain, the highest product quality and guaranteed functionality in practice. Greenspeed starts at the very beginning of the chain and uses renewable ingredients of plant-based origin to produce cleaning agents. High-quality microfibre products save detergent and reduce water consumption by up to 80 per cent, and due to the cloth’s high absorbency, stains can be removed three times faster.

Filta 0800 345 828 or 09 525 2947

Superbowl Superbowl has been specifically designed to efficiently clean toilet bowls, including the rim, bowl and seat. Superbowl can easily and quickly remove different soils and stains from toilets and urinals including rust, scale, hard to remove toilet stains and algae growth. It is septic safe and safe to use on porcelain, stainless steel, tiles, and most surfaces. Superbowl is available in 5 litre and 1 litre bottles.

Whitley Corporation 0800 257 352 43


SpaceVac Classic Atheight vacuum system

NRT1530 Twinspeed Floor Polisher If you need a polisher for a variety of applications, you can’t go past the NRT1530. With both hi-range and lo-range drive systems the NRT1530 allows for instant speed selection between 150rpm and 300rpm and has a 40kg professional operating weight as standard. The twinspeed function makes polishing a breeze on a range of hard floors and with its compact design, it’s easy to store and transport when not in use. The lo-range setting is ideal for scrubbing large areas while hi-range at 300rpm will set your floors shining, doubling the results and halving the polishing time and performance. An extensive range of accessories is available. The Flexi Pad Drive system is supplied as standard for 300rpm use.

Proquip NZ 0800 277 678

The SpaceVac Classic At-height vacuum system is a lightweight revolution in high-level cleaning. Offering up to 10m of reach, the system gives operators the ability to clean quickly and efficiently from the safety of the ground floor, with no need for ladders, cherry pickers or scaffolding. The Interlocking cleaning poles are made from a durable yet super lightweight carbon and fibreglass composite material to withstand heavy duty work in the toughest of environment. Wireless camera monitoring system to allow real-time inspection and digital view of cleaning result also available.

Filta 0800 345 828 or 09 525 2947

S7 NEW Battery Walk Behind Sweeper The Versatile Walk-Behind Sweeper – Clean both hard floors and carpeted spaces with the versatile, quiet and efficient S7 walkbehind battery-operated sweeper. The steel frame, durable covers, and chrome-plated tubular handle makes the S7 built tough to clean even light industrial environments. Key features and benefits: • Increase productivity with 45 litre hopper capacity • Continuously clean for up to three hours with powerful battery operation • Dust free operation with a self-cleaning filter shaker in combination with filtration of 99.5 per cent at 5 microns • Large debris hopper ensures productivity and engagement of flap trap allows the capture of larger debris • Clean hard and soft floors, in addition to outdoor spaces, with one versatile sweeper • Clean multiple surfaces such as carpet, VCT, polished stone, terrazzo, grouted ceramic and porcelain tile, concrete, and asphalt • Easily clean corners and edges with an adjustable side brush

Tennant Australia & New Zealand 09 253 9013

44 INCLEAN NEW ZEALAND February 2021

0800 345 828


Glomesh NZ Floor Pads Glomesh NZ’s extensive range of floor pads are now 100 per cent upcycled. Glomesh NZ is the first and only manufacturer to achieve UL (Underwriter’s Laboratory) Certification ensuring compliance that all pads produced contain 100 per cent recycled postconsumer PET Fiber.

Filta 0800 345 828 or 09 525 2947

Tile Plus Tile Plus is a water soluble, concentrated alkaline detergent designed for use as a heavy-duty cleaner and degreaser. It rapidly emulsifies, suspends, and removes all types of animal, vegetable, and petroleum oils. It is also extremely efficient at removing greases and grime in industrial, commercial and food processing areas. Tile Plus has a corrosion inhibitor to protect surfaces and equipment, it does not impart any cleaning odours and is non-flammable. Tile plus is available in a 5 litre pack size.

Glomesh NZ’s unique process creates pad products made from the highest quality post consumer recycled PET fiber primarily from plastic water bottles and jugs. This, combined with our Glomesh NZ proprietary resin binders produces the best Eco Friendly pad lines in the industry without added cost to you.

Over 100 million bottles recycled annually in our non-woven pads.

Whitley Corporation 0800 257 352


ISO 9001

Ce r t i f i e d Q u a l i t y

ECO SUSTAINABILITY IS AT THE HEART OF OUR FOCUS! Glomesh NZ is proud to be a part of this global initiative, to work consciously for our planet, by offering products to help create a better future. We are the first (and so far only) pad manufacturer to achieve the UL ( certification validating Glomesh pads as manufactured from 100% Recycled Post Consumer PET Fiber.


Our base material used in the manufacture of our pads is produced from recycled, post-consumer plastic water bottles. This base material, combined with the Glomesh NZ proprietary resin binders, produces the most sustainable, eco-friendly pad lines in the industry, while still delivering the best performance. This helps us deliver New Zealand’s leading floor pad whilst assisting to relieve the environmental impact, with no additional cost to you.

LIMATIC CARBON Steam Machine Powerful deep cleaning for any surface 0800 345 828 | 09 525 2947

5.5 bar of constant steam pressure Steam and vacuum cleaning

Control panel with alerts

To find out more about this small but mighty machine call 0800 277 678 or visit Auckland


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NEW Kärcher BDS 43 Orbital Spray Kärcher’s new orbital single-disc machine the BDS 43 / Orbital C Spray is sure to impress in the field of building cleaning. The device combines orbital and rotary movements to a constant vibration and maximises cleaning efficiency. Ideal for carpet cleaning with spray nozzles that distribute the exact amount of cleaning solution required. The accompanying effect of the orbital movement: The robust machine runs particularly smoothly and stable, which guarantees a high degree of user-friendliness and fatigue-free work – whether for scrubbing, stripping, polishing, crystallising, diamond pad work, or encapsulating. Contact your local Kärcher centre or dealer to get your new single dic unit.

Kärcher New Zealand

NEW EnviroWizard Surface Sanitiser and Protectant EnviroWizard’s new and innovative Surface Sanitiser and Protectant is formulated using safe, organic ingredients that are derived from natural plant extracts and other natural ingredients. Its non-toxic ingredients make it 100 per cent safe for the user and the environment while not compromising its high performance as a sanitiser, hospital grade disinfectant and cleaner. EnviroWizard’s Surface Sanitiser and Protectant kills 99.9999 per cent of germs, viruses, and bacteria.

Filta 0800 345 828 or 09 525 2947

46 INCLEAN NEW ZEALAND February 2021

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