Candidate Net Promoter Score
Measure candidate experience, boost your talent brand!
Measure the experience, boost hiring success!
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Process.
Recruiting
Designing a recruitment process that is focused on creating a positive candidate experience.
Measuring
Creating a survey to assess CNPS, collecting data and highlighting opportunities for change.
Changing
Identifying areas for improvement and making changes to better the candidate experience.
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Why
If you want to be the best in class you need to measure CNPS
Providing the best candidate experience is vital to attract and retain top talent in today's job market.
Higher CNPS ratings are linked to better talent acquisition and retention, according to LinkedIn. Companies with CNPS scores of 75 or higher are twice as likely to have a strong talent brand than those with scores below 50.
Glassdoor statistics show that creating a positive applicant experience leads to a 70% increase in the quality of recruits.
CNPS is important.
Become the best.
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Recruit Top Talent Organizations with a good reputation will get more applications and acceptances.
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Boost Talent Brand
A high CNPS can give your business more credibility and make it simpler to recruit.
Improve Recruitment Process
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Tracking CNPS will allow you to spot patterns and places where you need to improve.
Improve Retention
Positive recruiting experience make people more likely to stay in the organization.
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About CNPS.
Unlocking the secret code, from application to o
er
CNPS is a management tool that used in order to assess a candidate’s overall perception and opinion about a company’s recruiting and hiring process.
It enables you to assess the candidate's interactions throughout the entire process (from the job application to the final hiring decision) and identify improvement areas.
Having a high CNPS means more applicants are likely to recommend the company, while a low CNPS means they're unsatisfied with the process.
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<a href="https://www.freepik.com/free-photo/closeup-shot-old-wooden-gate_13465478.htm#query=open%20lock&position=47&from_view=search&track=ais">Image by wirestock</a> on Freepik
How likely is it that you would recommend us to a friend?
Candidates who rate you 9 or 10 are considered promoters, while those who rate you 6 or lower are considered detractors.
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123456 78 910 Detractors Passives Promoters
How to Calculate CNPS.
8 (% of Promoters) - (% of Detractors) = CNPS 38% - 62% = -24 CNPS 73% - 27% = +46 CNPS
CNPS by Recruitment Stage.
CNPS scores depend on recruitment stages
If a candidate is successfully placed, they are more likely to have a positive experience and give a high CNPS, which can positively impact the company's reputation and attract future top talent.
On the other hand, if a candidate withdraws or is not selected, they may have a more negative experience and give a lower CNPS, which can impact the company's reputation and make it more difficult to attract top talent.
How Different Stages Affect your CNPS.
Screening
call with a recruiter to determine fit
Interview
interview with the hiring team
Withdrew stepped down from the process
Placed received an offer to work there
10 -17 CNPS -1 CNPS +43 CNPS +79 CNPS
Get Better and Better.
Benchmarking CNPS makes you more efective
Benchmarking in CNPS identifies market position and areas for improvement. By setting benchmarks, companies can measure progress and stay competitive in attracting top talent.
A study by Talent Board found that benchmarking against industry standards improves candidate experience 3.5 times more than not benchmarking, while collecting and comparing phase statistics improves it 4.4 times more. This highlights the importance of benchmarking in CNPS and analyzing data by phases for necessary improvements.
CNPS Benchmark
CNPS
Poor CNPS
A benchmark below 30 may indicate significant issues in the candidate experience
Good CNPS
A benchmark of 50% or higher is generally considered to be good, a majority of candidates would recommend the company
www.epictalentsociety.com 78
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CNPS CNPS Survey.
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Custom
Made. Boost your talent brand through tailored CNPS
Every business has unique hiring needs and goals.
That's why we develop tailored solutions for each client and design unique recruitment strategies and boost your talent brand.
Brainstorm
Brainstorming session to create a personalized CNPS survey according to the client’s needs and goals.
Follow-up
Follow-up session to ensure all the candidates are contacted.
Debrief
Final session to present takeaways and recommendations.
3 Moments. 14
An Epic Experience.
CNPS Assessment
At The Epic Talent Society we take pride in helping our clients discover their recruitment processes and design unique recruitment strategies.
CNPS is a structured, data driven approach to collect insights and showing candidates your really care about their experience and your talent brand.
In this 3 step process, you can assess your candidates’ experience, discover the opportunities for improvement and boost your talent brand. Working with us to make your recruiting experience rock!
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Request Price
Upon
Still in Doubt?
Talk to Us!
We offer you a 20-minute call to discuss your dilemmas and figure out if CNPS is for you!
T. (+351) 937 655 454
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Our Experience.
The Epic Talent Society
We are on a journey to craft and curate a new world of work. Driven by a vision of talent that is inclusive, expansive, and human-centered. Aimed to help businesses and individuals flexibly prepare for new skills and new rules of engagement.
Marked by a new approach to match people and opportunities. Powered by a community of life-long learners and pioneers who will fuel the flywheel.
This is why we exist. Join us as we build an epic talent society.
www.epictalentsociety.com talent@epictalentsociety.com Liberate Talent Image by <a href="https://www.freepik.com/free-photo/view-tape-measurement-with-centimeters-as-units-length_40460482.htm#query=measure&position=7&from_view=search&track=sph">Freepik</a>
