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partner spotlight Article by Robbyn Moore Photo by Noreen Owens Photography
HIGHLANDS RESIDENTIAL MORTGAGE Finding A Home In Togetherness
Highlands Residential Mortgage - Brighton (HRM) built its core value around a vision where operational excellence and strategic planning were must-haves as it assembled a group of highly skilled loan officers — each of whom had an average of 20 years’ worth of knowledge. As a result, a world-class experience was created for both borrowers and real estate agents.
The company’s motto, “Your Future, Your Family, Our Focus,” not only appeals to their borrowers, but it also applies to the real estate agents they partner with as well. “Not surviving but thriving in this industry is longterm thinking that is applied to each of our longterm relationships,” Branch Manager and Senior Loan Officer Danielle Boote said. “Our mission to value people, clients and the real estate agents drives everything we do. Our stateof-the-art technology and efficient process create a smooth and seamless transaction for all parties involved.” For loan status updates, the team at HRM has built an infrastructure that supports key practices, ensuring that the best communication is provided to clients and real estate agents in real-time. “We are advanced in our information technology, which benefits our clients in every transaction,” Danielle explained. “It is our mission to be the most respected mortgage brand locally. Therefore, to accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American dream of homeownership.” Just as there are scores of options in home choices — varying in style, size and location — so, too, are the options in home loans. “Loans shouldn’t be a one-size-fits-all offering,” Danielle said. “Hence, it is our job to listen to our customers and guide them through the best possible loan options available based on their individual needs.” 18 • March 2022
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