2023 Suncoast Credit Union Annual Report: We Got It!

2023

ANNUAL REPORT

IMPROVING MEMBERS’ LIVES...

COMMUNITY-MINDED...

SUSTAINABLE GROWTH...

EMPLOYEE EMPOWERMENT...

MR. ANTHONY D. SATCHEL

Thank You

A HEARTFELT

After an incredible tenure with Suncoast Credit Union, Mr. Anthony D. Satchel will be retiring from his position in March of 2024. Mr. Satchel served the School District of Hillsborough County for an impressive 41 years, retiring in 2013.

Mr. Satchel has been a credit union member since 1973 and has actively participated in various committees and roles. Beginning with the Fair Housing Committee, he later shifted to the Supervisory Committee in 1995. By 2003, he was elected to the Board of Directors, where his influential role was solidified.

Throughout his tenure, he displayed remarkable leadership skills, serving as Committee Chairperson, Secretary, and a remarkable three years as Chairman of the Board. His guidance and expertise have been instrumental in shaping the organization’s growth and success.

As Mr. Satchel enters a well-earned retirement, we extend our heartfelt appreciation for his steadfast commitment. He consistently upheld our mission and offered invaluable insights to help us improve the financial well-being of our members. The profound impact he has had on Suncoast and the lives he has touched will be remembered and celebrated for years to come.

A Thriving Culture...

A Thriving Culture...

IT! Suncoast’s flourishing culture is rooted in connection, financial wellness, and service to our communities. As we work to change members’ lives for the better, we continue to create a culture of ownership, empowerment, and advocacy.

“Got it” represents one of our cultural beliefs: to own every experience and find solutions. In other words, when it comes to our members, our employees, and our communities, we’ve got it!

Letter from the Chairman & CEO

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Suncoast Leadership

8

Financials

10

Careers

16

Members

19

Community

27

Branch Locations

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LETTER FROM THE

CHAIRMAN & PRESIDENT/CEO Dear Suncoast Credit Union Members, We started and ended 2023 with immense gratitude for the members we serve and the team who bring their very best to work each day. Our commitment to helping our members improve their financial lives and supporting our local communities shined through all of our accomplishments last year.

No matter what opportunities and challenges are set before our team, we’re always ready to meet them with an enthusiastic “Got it!” We own every member and employee experience and confidently find solutions. This annual report shows how “Got it” has become a cultural belief our team demonstrated consistently in 2023 with their dedication and superior service.

Gary C. Gresham

Chairman, Board of Directors

Suncoast continued to maintain financial strength in 2023, ending the year with $17.5 billion in assets. Our board of directors upholds an enduring financial structure that lets us provide life-changing savings to our members. This allowed us to continue offering low-rate loans, leading to $6.4 billion in loan origination. Suncoast members saved $330 per household last year compared to the Florida average, according to research from the Credit Union National Association. All of these savings allow our members to live their best lives and save for their bright financial futures.

Providing the best possible service to our members is a top priority at Suncoast. Every interaction is met with the utmost care and personalized attention.

Kevin Johnson

President and CEO

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LETTER Making a positive impact on others’ lives enhances job satisfaction, leading to our recognition once more as one of the Best Places to Work by the Tampa Bay Times.

Another reason our team is so proud to work at Suncoast is the opportunity to give back to the local community through volunteer efforts. It was a record-shattering year for volunteering at Suncoast, with team members volunteering for an extraordinary 41,217 hours.

“

We own every member and employee experience and confidently find solutions.

“

Thanks to our strong financial position, we also had the opportunity to support local communities through the Suncoast Credit Union Foundation. Since two cents are donated to our foundation every time a member uses their debit or credit card, we donated $4.4 million to children in our local communities, and a collective $44 million since the foundation’s inception in 1990.

On behalf of our board of directors, leadership team, and all of our employees, we’re proud to share our 2023 annual report so you can see our accomplishments and philanthropy.

We truly got it and it’s all for you, our members.

Gary C. Gresham

Chairman, Board of Directors

Kevin Johnson

President and CEO

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Gary C. Gresham Chairman, Board of Directors

Jounice L. Nealy-Brown Vice Chairman

Dr. Robert Jones Secretary

Andrea L. Falvey Treasurer

Zamir Ode Immediate Past Chairman

Victor M. Arias Director

Lorraine Fernandez Director

Dr. Marc R. Johnson Director

Manuel G. Lopez Director

SUPERVISORY COMMITTEE

BOARD OF DIRECTORS

SUNCOAST LEADERSHIP

Brando Fetzek Chairman

Dr. Odalys Pritchard

Natalie Jones

The credit union operates under the laws of the United States of America and is a state chartered financial institution, which is regulated by the Office of Financial Regulation (OFR) for the State of Florida. Deposits are insured by the National Credit Union Administration (NCUA), an agency of the federal government. Examiners of both the OFR and NCUA make periodic examinations to ensure proper operation of the credit union.

The credit union’s Board of Directors appoints a Supervisory Committee responsible for safeguarding the credit union’s assets and protecting the interests of the members. In this capacity, we are pleased to present the 2023 report.

The committee engaged the certified public accounting firm of Moss Adams LLP to perform an independent audit. In the opinion of the auditors, the credit union’s complete set of financial statements, which are not included in the report, present fairly, in all material respects, the financial position of the credit union as of December 31, 2023. They also reflect the outcomes of its operations and cash flows for the year ending.

Furthermore, the committee meets monthly and reviews the work performed by the Internal Audit Department in financial and operational areas of the credit union.

Based on the above activities, it is the unanimous opinion of the Supervisory Committee that Suncoast Credit Union is financially solid and is being operated safely and soundly.

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Stephanie Mathews Director

Anthony D. Satchel Director

– Brando Fetzek, Chairman

LEADERSHIP

SENIOR STAFF Our future has never been brighter at Suncoast Credit Union. As we prepare for continued growth opportunities, we’ve harnessed and nurtured the strengths of our greatest asset – the people of Suncoast.

Kevin Johnson President and Chief Executive Officer

Darlene Johnson Executive Vice President Chief Growth Officer

Julie Renderos Executive Vice President Chief Financial Officer

Melva McKay-Bass Senior Vice President Chief Business Development Officer

Michael Parks Senior Vice President Chief Information Officer

Jennifer Bolivar Senior Vice President Business Transformation and Retail Branching

Jackie Gilbert Senior Vice President Chief Risk Officer

Sheila Cline Senior Vice President Finance and Accounting

Karen Koundourakis Senior Vice President Member Experience

Jana Manley Senior Vice President Marketing and Digital Strategy

Terry Wood Senior Vice President Human Resources

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FINANCIALS 2023 HAS BEEN ANOTHER EVENTFUL YEAR FOR SUNCOAST CREDIT UNION In 2023, Suncoast faced both successes and challenges. Despite a slow-down in loan growth to 7.25%, we proudly assisted over 200,000 members, reaffirming our commitment to people helping people. Despite headwinds from inflation and rising interest rates, Suncoast demonstrated resilience and achieved notable growth in surpassing $17.5 billion in assets, a 7.4% increase from 2022. We continued to see growth in membership of 7.8% or 87,000 and we bolstered reserves by a substantial $84 million.

Driving our loan growth were auto loans, line of credit loans, and credit card loans, contributing to a total of $6.4 billion in new loans for our members. Despite the Federal Reserve’s rate hikes, we maintained a competitive edge, offering rates that supported member loyalty. Our savers capitalized on our attractive deposit rates, with certificates of deposit growing by over $1.3 billion.

While core deposits experienced a temporary 13% decline due to inflationary pressures, our overall deposit balance only saw a modest 1% decrease.

Throughout 2023, increased Federal Reserve rates, rising from 0.25% in March 2022 to 5.50% in July 2023, influenced both loan and share rate increases. While some members capitalized on our certificate of deposit promotions, the overall effect was a slowdown in membership and lending growth.

Acknowledging the impact of inflation on our members, we remain steadfast in finding practical solutions for their financial needs. As we approach the uncertainties of the coming year, Suncoast stands prepared and ready to meet our members’ financial needs. Our commitment to supporting local communities and enhancing our members’ financial well-being remains constant. The Suncoast Board of Directors, management, and staff are dedicated to serving our members and safeguarding their financial health.

WHERE WE STAND *UNAUDITED & UNCONSOLIDATED

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AS OF 12/31/23

2022

2023*

SHARES & DEPOSITS

$14,795,201,328

$14,657,110,494

LOANS

$12,137,392,046

$13,017,885,862

RESERVES

$1,273,994,729

$1,489,103,910

ASSETS

$16,314,232,392

$17,514,461,902

1,105,101

1,191,728

MEMBERS

FINANCIALS

ASSET ALLOCATION ASSETS

2022 2023

LOANS TO MEMBERS, NET

74%

73%

INVESTMENTS

16%

12%

CASH & CASH EQUIVALENTS

6%

10%

OTHER ASSETS

3%

3%

NCUA SHARE INSURANCE FRAUD

1%

1%

PROPERTY & EQUIPMENT, NET

1%

1%

LIABILITIES & MEMBERS’ EQUITY ALLOCATION 1% 1%

Total Deposits

7%

2023

2022

1%

8% 7%

Total Members’ Equity

Borrowed Funds

91%

84%

2022

2023

Accounts Payable & Other Liabilities

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ASSETS $2,605

Loans

$2,292 Investments

$1,685 $1,083 $1,210

Other

$1,651 $2,655

$2,097

$2,710

$1,484

$9,223

$8,298

2019

2020

$9,956

2021

$12,008

2022

$12,812

2023

(IN MILLIONS)

LIABILITIES & MEMBERS’ EQUITY $144 Total Deposits Equity

Borrowed Funds

Other

$251 $107 $101 $988 $9,395

2019 12

$118 $101

$200

$236

$175

$1,338

$1,144

$1,229

$1,283

$1,089 $14,795

$14,657

2020 2021 2022

2023

$11,084

$13,334

(IN MILLIONS)

FINANCIALS

TRANSFER TO RESERVES $173

$150

$121 $94

2019

$84

2020

2021

2022

2023

(IN MILLIONS)

MEMBER GROWTH 1,191,728 1,105,101 1,003,373 922,142 874,011

2019

2020

2021

2022

2023 13

STATEMENT OF OPERATIONS INTEREST INCOME

2022

2023

Interest on Loans

$456,089,653

$619,688,953

48,772,323

93,011,742

$504,861,976

$712,700,696

Dividends to Members

$(81,607,311)

$(188,216,245)

Cost of Borrowed Funds

(718,631)

(29,168,152)

$(82,325,942)

$(217,384,397)

$422,536,034

$495,316,299

Interest on Investments TOTAL INTEREST INCOME

INTEREST EXPENSE

TOTAL INTEREST EXPENSE

NET INTEREST INCOME Net Interest Income Net Interest Income after Provision for Loan Losses

(50,000,000)

(145,000,000)

$372,536,034

$350,316,299

TOTAL SERVICE INCOME

$136,397,389

$150,206,617

TOTAL OPERATING EXPENSE

$(325,433,232)

$(375,416,730)

INCOME FROM OPERATIONS

$183,500,191

$125,106,186

Non-Operating Gains (Losses)

$(33,383,526)

$9,481,631

NET INCOME

150,116,665

$134,587,818

Provision for Loan Losses

NET NON-INTEREST EXPENSE

NON-OPERATING

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FINANCIALS

COMPARATIVE BALANCE SHEET ASSETS

12/31/22

12/31/23

Cash & Cash Equivalents

$883,227,053

$1,795,264,258

Investments

2,654,793,486

2,096,796,544

Loans to Members

12,137,392,046

13,017,885,862

(129,878,623)

(205,595,146)

12,007,513,423

12,812,290,716

Property & Equipment, Net

172,337,071

178,331,916

Accrued Income

36,247,862

47,189,111

NCUA Share Insurance Fund

136,089,075

139,243,719

Other Assets

424,024,422

445,345,637

$16,314,232,392

$17,514,461,902

$14,795,201,328

$14,675,110,494

Borrowed Funds

175,000,000

1,337,979,502

Accounts Payable & Other Liabilities

199,914,958

235,863,142

$15,170,116,286

$16,230,953,138

Allowance for Loan Losses Loans to Members, Net

TOTAL ASSETS

LIABILITIES Total Deposits

TOTAL LIABILITIES

MEMBERS’ EQUITY Accumulated Other Comprehensive Income

$(258,634,140)

$(202,829,300)

Regular Reserve & Undivided Earnings

1,402,750,246

1,486,338,064

$1,144,116,106

$1,283,508,764

$16,314,232,392

$17,514,461,902

TOTAL MEMBERS’ EQUITY TOTAL LIABILITIES & MEMBERS’ EQUITY

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CREATING MEANINGFUL

CAREERS...

CAREERS THRIVE AND GROW AT SUNCOAST We’re able to provide the best service because we have the very best team! Suncoast hires talented and caring people and gives them the opportunity to grow with us.

Suncoast had a record number of applicants in 2023, with almost 80,000 people applying for jobs with us. We hired 549 new team members and by the end of the year, we had a total of 2,505 employees working together to help our members live their best financial lives.

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IT!

CAREERS

OPPORTUNITIES FOR PROFESSIONAL DEVELOPMENT Successful careers start at Suncoast! Our ongoing professional development opportunities let our team build their skill sets and grow their abilities. Professional development courses are always available for our team to learn about topics that can enrich their careers, like public speaking and critical thinking.

Employees also have the chance to shadow and learn from another department in the credit union in our CU360 program.

Our management team gets the chance to continually develop their leadership skills in a series of workshops called the Manager Development Journey.

Plus, current and future leaders have the opportunity to cultivate their leadership abilities in the coveted, year-long Leadership Excellence Achievement Program (LEAP).

CONGRATULATIONS TO THE 2023 LEAP GRADUATES!

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CAREERS

EIGHT STRAIGHT YEARS OF BEING A TOP PLACE TO WORK IN TAMPA It’s an honor to be named a Top Place to Work in Tampa for the 8th consecutive year. We strive to make work fulfilling and support our employees in every way we can, so it’s rewarding to see our team thriving in their careers!

CELEBRATING 30 YEARS OF HELPING MEMBERS AT MCC As our members’ lives change, we adapt to ensure we’re always here to support their needs. That’s why 30 years ago, we opened our Member Care Center (MCC) to help support our members over the phone.

MCC has evolved over the years to include a call center and an online support team to help with member inquiries. One thing that hasn’t changed is how incredible our team is and always has been!

In 2023, MCC team members from the past and present came together to celebrate 30 years of making a difference in the lives of our members.

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IMPROVING THE LIVES OF

MEMBERS...

IT!

SUNCOAST MEMBERS ARE THE SPARK BEHIND EVERYTHING WE DO Our services are designed to cover all of the financial needs of our members in a way that fits into any lifestyle.

When members want to improve their financial lives, we’ve got it!

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CELEBRATING OUR NEW ORLANDO & KISSIMMEE LOCATIONS Suncoast’s expansion to Orlando and Kissimmee is part of our goal to provide financial wellness to the greater Central Florida community. Since the Orlando market is the fastest growing population in Florida, we have the opportunity to impact so many lives!

All three of our new Central Florida locations have English and Spanish speaking employees, allowing members to speak in the language they are most comfortable with and receive the service they deserve.

We’ve already had so many new members join us in Orlando and Kissimmee, and we can’t wait to continue to support this incredible community!

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MEMBERS

SOUTH ORANGE BLOSSOM SERVICE CENTER 12402 South Orange Blossom Trail Suite #9 Orlando, FL 32837

SOUTH SEMORAN SERVICE CENTER 4530 South Semoran Blvd Orlando, FL 32822

WEST OSCEOLA SERVICE CENTER 1221 West Osceola Parkway Kissimmee, FL 34741

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FUNDING DREAMS As our members dream of buying a car, owning a home, or starting a business, our lending options help make these dreams come true.

$4,370,465,000 MORTGAGE LOANS

32,416 FAMILIES IMPACTED

$6,574,894,000

INSTALLMENT LOANS

367,329 MEMBERS IMPACTED

AUTO LOANS

$322,115,000 BUSINESS LOANS

1,114 BUSINESSES IMPACTED

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MEMBERS

HELPING EMPLOYERS AND EMPLOYEE ORGANIZATIONS Suncoast continues to help employers and their employees grow opportunities. Our Workplace Banking program exists to help employers and employees achieve a bright financial future.

This program offers dedicated relationship coordinators to guide businesses and their employees utilizing both onsite and virtual meetings and consultations. We provide these personal services to meet the needs in our communities in ways that work for their lives.

WORKPLACE BANKING OVER 70 BUSINESSES/ORGANIZATIONS ACTIVELY PARTICIPATING IN OUR WORKPLACE PROGRAM +

OVER 700 NEW MEMBERS ENROLLED $6 MILLION IN LOANS BOOKED AND $3 MILLION IN TOTAL NEW DEPOSITS 2,000 MEMBERS ASSISTED SINCE INCEPTION - 2,300 IN TOTAL PRODUCTS SINCE INCEPTION 287 TOTAL EVENTS SINCE INCEPTION (206 IN 2023) 23

SUPPORTING BUSINESSES Whether getting started or expanding, Suncoast helps businesses find the right solutions to grow and thrive. Our team works with businesses of all sizes to meet their financial needs.

BUSINESSES BY THE NUMBERS BUSINESS/COMMERCIAL HIGHLIGHTS

$142 MILLION 56,075 TOTAL BUSINESS MEMBERS

YEAR-OVER-YEAR GROWTH OF COMMERCIAL SERVICES

$260,425,618

TOTAL AMOUNT BUSINESS LOANS

$692,107,511

TOTAL AMOUNT BUSINESS DEPOSITS

MICROENTERPRISE

70+

MICRO ENTERPRISE DEVELOPMENT PROGRAM EVENTS

OVER $8.1 MILLION MICROLOANS 24

AVERAGE LOAN

$30,000 AMOUNT

MEMBERS

SUNCOAST BUSINESS SPOTLIGHT LITTLE PIONEERS PRESCHOOL “Because of the efficiency, knowledge, and creativity of Alain Fernandez (Business Relationship Manager) from Suncoast Credit Union, we were able to update and remodel our entire school. Since our personal and business accounts were already with Suncoast, our trust and satisfaction with them was already established.

Suncoast is always our first choice in banking.”

- Katy Wilbekin | Owner, Little Pioneers Preschool

DIN STYLE NAPLES AESTHETICS “Thanks to the loan, we were able to purchase equipment for our med spa. This equipment benefits our clinic in gaining new clients looking for the new services we have started to provide. I do recommend Suncoast to any business because the low rates, customer service, and satisfaction are unbeatable!”

- Karla Daniel | Owner, Din Style Naples Aesthetics

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MEMBERS

2023 ACCOLADES Our commitment to providing our members with the very best is reflected in every accolade we receive. We’re so grateful for every vote and acknowledgement, because it shows how hard our team works to make a difference each day.

CELEBRATING A YEAR OF ACHIEVEMENTS

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GIVING BACK TO THE

COMMUNITY...

IT!

OUR COMMUNITY IS THE HEART BEAT AT THE CENTER OF EVERYTHING WE DO AT SUNCOAST From Big Bend to Fort Myers to Orlando and beyond, we know that the communities we serve are each special in their own way. We couldn’t do it without you. That’s why, when it comes to supporting our community, we’ve got it!

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GIVING BACK As a big organization, we’re proud to have bigger opportunities to give back. Our Suncoast Credit Union Foundation bridges the gap between us and our community to make a positive difference in the lives of those we serve.

SUNCOAST CREDIT UNION FOUNDATION

BY THE NUMBERS

$4,494,447 TOTAL DONATIONS

413,476

TOTAL NUMBER OF CHILDREN AND STUDENTS IMPACTED

$211,500

TOTAL IN COLLEGE SCHOLARSHIPS

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COMMUNITY

EVERY HIT IS A WIN This year, Suncoast expanded our partnership with the Tampa Bay Rays to help donate to local nonprofit organizations. Our initiative, “Every Hit is a Win,” has exceeded our expectations, truly living up to its name.

Each month during baseball season, we hand-picked 3 local nonprofit organizations with missions aligned with our core values to participate. Each time the Rays made a hit, Suncoast added $78 to a donation pot ($1 for each of our branches across Florida).

The nonprofits each had one month to rack up votes on Suncoast’s Facebook poll. At the end of the month, the funds were divided between the three organizations based on the percentage of votes they received, so no organization walked away empty-handed.

That’s what we call a win!

TOTAL FUNDS DONATED:

$73,182

OUR 2023 NONPROFITS MAY

Boys & Girls Clubs of Central Florida Children’s Dream Fund HEAVENDROPt

JUNE

Habitat for Humanity Greater Orlando & Osceola County St. Matthew’s House Tampa Metropolitan Area YMCA

JULY Big Brothers Big Sisters of Tampa Bay Harbor House of Central Florida Valerie’s House

AUGUST

Early Learning Coalition of Pasco & Hernando Counties Heart of Florida United Way Meals on Wheels of Tampa

SEPTEMBER

HOPE Partnership NAMI Pasco PACE Center for Girls of Lee County

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POLK EDUCATION FOUNDATION AND BUSINESS PARTNERS, INC.

Giving back is in our DNA. Each year, the Suncoast Credit Union Foundation supports the education of children in the communities we serve with grants and scholarships.

SEE HOW WE’RE MAKING A DIFFERENCE: Grants for Great Ideas was created to help schools fund larger projects without the usual financial constraints. Five grants were funded, ranging from $2,200 to $8,000, to meet the school’s needs and encourage engagement and achievement among students. This program put supplies in the hands of over 54,000 students!

AmeriCorps Polk Reading Tutors provided students with 28,000 hours of one-on-one tutoring. 75% of students met their reading goals!

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COMMUNITY

COMMUNITY MINDED At Suncoast, we are dedicated to creating lasting, positive change in the communities we serve. Each year, we collaborate with one another to make this possible. Through our charitable donations and emotional connections, we strive to make a positive impact and pave the way for a brighter future.

COMMUNITY IMPACT BY THE NUMBERS 41,217

1,700

$1.32M

TOTAL VOLUNTEER HOURS

TOTAL NUMBER OF EMPLOYEE VOLUNTEERS

VALUE OF VOLUNTEER TIME

AWARENESS & OUTREACH

FINANCIAL EDUCATION

937

TOTAL NUMBER OF INITIATIVES SPONSORED

371

FINANCIAL EDUCATION PRESENTATIONS

$1.84M

PROVIDED TO SUPPORT COMMUNITY PROGRAMS, SERVICES, & FUNDRAISING EFFORTS

18,078+

LEARNERS/PARTICIPANTS

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THE THOMAS PROMISE FOUNDATION: BACKPACKS FOR HUNGER PROGRAM Each week, The Thomas Promise Foundation’s Backpacks for Hunger program loads hundreds of bags with kid-friendly and nutritious food to take home after school on Friday. For many children, that backpack is their major source of nutrition for the weekend.

Over the years, Thomas Promise has had a significant impact on the lives of students and their families. Not only does providing food to students help with their academics and behavior, it also takes some burden off the shoulders of the parents/guardians enduring financial hardships.

Suncoast is proud to support the Thomas Promise Foundation and contribute to the positive ripple effect it’s already creating in Tampa Bay.

FLORIDA FFA CONVENTION Suncoast has been a proud partner of the Florida Future Farmers Association Foundation for upwards of 3 years. This past summer, we had the privilege of being a title sponsor of the 95th Florida FFA State Convention & Expo, where we received recognition for our contributions and support over the years. This annual event attracts nearly 6,000 attendees from every county in Florida each year to celebrate the achievements and bright futures of past and present generations of agriculturalists. We know that our agriculturalists are an integral part of our communities, and we’re overjoyed to be able to support them.

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COMMUNITY

COMMUNITY IMPACT AWARD WINNERS Suncoast employees have a long history of volunteering and making a positive difference.

In 2023, we celebrated the winners of our inaugural Community Impact Awards for their work the previous year.

CAROLYN PARSLOW LEGACY AWARD Named after a former Suncoast employee who brought her heart to work every day during her almost 50 years at Suncoast, this award is our greatest honor.

Winner: Sandra Wright, Hillsborough Avenue Assistant Service Center Manager

EXCELLENCE IN FINANCIAL EDUCATION AWARD This award went to two employees who used their time and talent to empower and encourage audiences to improve their financial habits.

Winners: (from left to right) Gissell Herrera, Member Care Center Development Facilitator, and Ashley Espinal, Senior Facilitator - Retail Branch Support

PEER CHOICE AWARD Four winners were chosen by their peers at Suncoast, each from a different area of Suncoast’s footprint.

These Peer Choice Award winners showcased exemplary acts of service, meaningful impact in the community, and a remarkable level of commitment.

Winners: (clockwise starting upper left) Courtney Kelley, Senior Direct Loan Processor; Tonya Kalosis, Charlotte Harbor Service Center Manager; Caitlin Morejon, Member Care Center Development Facilitator; Sandra Wright, Hillsborough Avenue Assistant Service Center Manager 33

HARRY CHAPIN FOOD BANK

We believe that all seniors and caregivers deserve access to the resources they need, and this donation to Harry Chapin Food Bank’s Care and Share Senior Feeding Program will help make that goal a reality!

“

We are thrilled to partner with Suncoast Credit Union to support our Care and Share Senior Feeding Program. Their generous support will allow us to provide more seniors in our communities with access to healthy and nutritious food.

- Stuart Haniff, Chief Development Officer at Harry Chapin Food Bank

“

September is Hunger Action Month. It focuses on ways communities can come together to raise awareness about hunger in America and inspire action. In 2023, Suncoast agreed to match all donations up to $25,000 to the Harry Chapin Food Bank, the largest hunger-relief organization in Southwest Florida. Through a series of food distribution programs, the food bank provides for more than a quarter of a million children, families and seniors each month. Suncoast has also agreed to serve as a sponsor of the Care and Share Senior Feeding program. The program supplements the diets of more than 2,200 low-income seniors in Charlotte, Collier, and Lee counties with nutritious easy-to-prepare food.

ST. JUDE’S WALK Over 120 employees were in attendance as we sponsored the St. Jude walk for the first time! They walked, ran, and volunteered in the Community Connection area giving out “hero” capes to the children who participated in the “St. Jude Fun Run” for kids. Suncoast received recognition for having both the largest Corporate and Individual Teams. “Avery’s Army” consisted of over 70 family and friends participating in honoring the granddaughter of our longest tenured employee!

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St. Jude is ranked as one of the top children’s cancer hospitals in the United States. Although located in Memphis, St. Jude is every community’s hospital and has treated children from every state in the nation and around the world. St. Jude doctors freely share their research, protocol, and treatment plans with physicians and scientists around the world. Treatments developed at St. Jude have helped push the over childhood cancer survival rate from 20% to more than 80% since it opened its doors 60 years ago.

COMMUNITY

YOUTH OUTREACH BY THE NUMBERS FINANCIAL EDUCATION

AWARENESS & OUTREACH

13,619

22,276

223

85

LEARNERS IMPACTED

FINANCIAL LITERACY PRESENTATIONS

INDIVIDUALS REACHED

YOUTH OUTREACH EVENTS

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FINANCIAL FOOTBALL 2023 As part of our effort to help teach high school students about money, Suncoast hosts Financial Football, a high school program that provides financial education to students through interactive gameplay. Each year, students compete against other high schools for a chance to win cash prizes.

Students were divided into teams of four and asked to answer financial questions – for each correct answer, teams earn points and a chance to have their school’s name on the coveted Financial Football trophy. Plus, students also get the chance to win money for their schools!

HIGH SCHOOL WINNERS 1ST PLACE

2ND PLACE

3RD PLACE

JEFFERSON HIGH SCHOOL

SPOTO HIGH SCHOOL

RIVERVIEW HIGH SCHOOL

GREAT AMERICAN TEACH-IN This year, we impacted 60 schools and 6,640 students through the 2023 in-person Great American Teach-In opportunity. We are also proud to announce that 2023 marked our record number of schools and students impacted by our Suncoast Credit Union team members!

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COMMUNITY

ACADEMY OF FINANCE INTERNSHIP Suncoast Credit Union partners with Hillsborough County School District, specifically with their Academy of Finance high schools: Armwood, Brandon, Jefferson, King, and Spoto.

Our Academy of Finance Internship Program provides juniors from the participating high schools with the opportunity to work full time at the Suncoast headquarters for six weeks during the summer. They worked in Accounting, Consumer Loan Fulfillment, Member Solutions, Records & Research, and Special Accounts. Along the course of the internship, they were also immersed into professional development sessions presented by Suncoast staff on goal setting, public speaking, branding, and leadership. Participation in this program is key for Academy of Finance students to meet requirements for graduation and program completion.

IN THE FIELD: SUNCOAST’S STUDENT RUN BRANCHES When developing any new skill, there’s no better teacher than immersive experience. In our scaled down credit union branches, known as Student Run Branches (SRBs), students take on roles like Branch Manager, Marketing Manager and Teller, accepting applications and deposits from students and staff members.

Suncoast employees and the student branch staff work together to spread credit union awareness to other students through various campaigns and seminars - all led by the students! Aside from providing financial education, SRBs give students a sense of responsibility and valuable experiences and lets them hone skills they can carry with them into adulthood.

Not only does this enhance their resume, it gives them a competitive edge when applying for jobs and college.

The 2023-2024 school year marks our first year back in our local schools post-COVID. This year, the program has 18 active SRBs operating in 10 counties within our footprint, with 6 additional schools participating in the BETA SRB program to become fully functional SRBs. 37

BRANCHLOCATIONS LOCATIONS BRANCH CORPORATE HEADQUARTERS MAIN OFFICES 6801 East Hillsborough Avenue | Tampa, FL 33610 6536 East Hillsborough Avenue | Tampa, FL 33610 4315 Metro Parkway | Fort Myers, FL 33916

BUSINESS SERVICES 950 West Fletcher Avenue | Tampa, FL 33612

CHARLOTTE COUNTY 23141 Harborview Road | Port Charlotte, FL 33980

Port Charlotte

19501 Cochran Boulevard | Port Charlotte, FL 33948

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Charlotte Harbor

North Naples

Punta Gorda

1035 Crosspointe Drive | Naples, FL 34110

Walmart Port Charlotte

3655 Pine Ridge Road | Naples, FL 34109

2310 Tamiami Trail | Punta Gorda, FL 33950

375 Kings Highway | Port Charlotte, FL 33983

Pine Ridge

South Naples

8797 Tamiami Trail East | Naples, FL 34113

CITRUS COUNTY Crystal River

1039 Northeast 5th Street | Crystal River, FL 34429

Inverness

2367 East Gulf to Lake Highway | Inverness, FL 34453

COLLIER COUNTY Berkshire Commons

DESOTO COUNTY Arcadia

1328 East Oak Street | Arcadia, FL 34266

HARDEE COUNTY Wauchula

1451 U.S. Highway 17 North | Wauchula, FL 33873

7211 Radio Road | Naples, FL 34104

HENDRY COUNTY

Golden Gate

LaBelle

7465 Vanderbilt Beach Road | Naples, FL 34119

Immokalee

1243 North 15th Street | Immokalee, FL 34142

Naples Horseshoe

2728 Horseshoe Drive North | Naples, FL 34104

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231 East Hickpochee Avenue | LaBelle, FL 33935

HERNANDO COUNTY Brooksville

18915 Cortez Boulevard | Brooksville, FL 34601

Spring Hill

4176 Mariner Boulevard | Spring Hill, FL 34609

LOCATIONS West Hernando

2140 Commercial Way (U.S. 19) | Spring Hill, FL 34606

Ruskin

150 Teco Road | Ruskin, FL 33570

Seffner

HIGHLANDS COUNTY

901 West Dr. Martin Luther King Jr. Boulevard | Seffner, FL 33584

Sebring

6505 U.S. Highway 27 North | Sebring, FL 33870

South Tampa

HILLSBOROUGH COUNTY

Town ‘n’ Country

2502 South Manhattan Avenue | Tampa, FL 33629

Belmont

8201 West Waters Avenue | Tampa, FL 33615

Brandon

3234 South Miller Road | Valrico, FL 33596

Citrus Park

3300 North Armenia Avenue | Tampa, FL 33607

14391 South U.S. Highway 301 | Wimauma, FL 33598

Valrico

West Tampa

1370 Oakfield Drive | Brandon, FL 33511

8017 Citrus Park Drive | Tampa, FL 33625

LEE COUNTY

East Tampa Community

1920 East Hillsborough Avenue | Tampa, FL 33610

Bonita Springs

25183 Chamber of Commerce Drive | Bonita Springs, FL 34135

Fletcher

Cape Coral Del Prado

950 West Fletcher Avenue | Tampa, FL 33612

5 Del Prado Boulevard South | Cape Coral, FL 33990

Galleria

4340 West Hillsborough Avenue Suite 704 | Tampa, FL 33614

Cape Coral Southwest

1730 Cape Coral Parkway West | Cape Coral, 33914

Hillsborough Avenue

6804 East Hillsborough Avenue | Tampa, FL 33610

Cape Coral Santa Barbara

2325 Santa Barbara Boulevard | Cape Coral, FL 33991

New Tampa

College Parkway

17505 North Palms Village | Tampa, FL 33647

9131 College Parkway Suite #135 | Fort Myers, FL 33919

Plant City

1905 South Alexander Street | Plant City, FL 33566

Daniels Parkway

13465 Daniels Commerce Boulevard | Fort Myers, FL 33966

Riverview

East Fort Myers

10405 Gibsonton Drive | Riverview, FL 33578

4491 Underwood Drive | Fort Myers, FL 33905

Estero

19750 South Tamiami Trail | Fort Myers, FL 33908

Fort Myers - Matthew Drive

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SE

RV ICE CEN

TER

1533 Matthew Drive | Fort Myers, FL 33907

W FO RK RT A SP MYE RS DANIEL

Lee Boulevard

5705 Lee Boulevard Suite #7 | Lehigh Acres, FL 33971

Lehigh Acres

226 Beth Stacey Boulevard | Lehigh Acres, FL 33936

North Fort Myers

565 Pine Island Road | North Fort Myers, FL 33903

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LOCATIONS Riverdale

Trinity

Treeline

Wiregrass

14201 Palm Beach Boulevard | Fort Myers, FL 33905

10580 Colonial Boulevard Unit #108 | Fort Myers, FL 33913

LEVY COUNTY Chiefland

2153 Northwest 11th Drive | Chiefland, FL 32626

MANATEE COUNTY Bradenton

6001 26th Street West | Bradenton, FL 34207

East Bradenton

8700 East State Road 70 | Bradenton, FL 34202

Lakewood Ranch

11021 State Road 64 East | Bradenton, FL 34212

West Bradenton

6367 Manatee Avenue West | Bradenton, FL 34209

ORANGE COUNTY South Orange Blossom

12402 South Orange Blossom Trail Suite #9 | Orlando, FL 32837

South Semoran

4530 South Semoran Boulevard Suite A0Z | Orlando, FL 32822

OSCEOLA COUNTY West Osceola

1221 West Osceola Parkway | Kissimmee, FL 34741

PASCO COUNTY Dade City

12510 U.S. Highway 301 | Dade City, FL 33525

Holiday

3422 U.S. Highway 19 | Holiday, FL 34691

11370 State Road 54 | New Port Richey, FL 34655

27213 State Road 56 | Wesley Chapel, FL 33544

Zephyrhills

32745 Eiland Boulevard | Zephyrhills, FL 33545

PINELLAS COUNTY Countryside

26232 U.S. Highway 19 North | Clearwater, FL 33761

Downtown St. Petersburg

1022 Central Avenue | St. Petersburg, FL 33705

South St. Petersburg

2120 34th Street South | St. Petersburg, FL 33711

St. Petersburg Roosevelt

12450 Roosevelt Blvd North Street | St. Petersburg, FL 33716

POLK COUNTY Lakeland

919 Lakeland Park Center Drive | Lakeland, FL 33809

South Lakeland

6405 South Florida Avenue | Lakeland, FL 33813

SARASOTA COUNTY Bee Ridge

4402 Bee Ridge Road | Sarasota, FL 34233

Fruitville

5851 Fruitville Road | Sarasota, FL 34232

North Port

4451 Aidan Lane Suite #100 | North Port, FL 34287

Venice Walmart (inside Walmart) 4150 Tamiami Trail | Venice, FL 34293

SUMTER COUNTY

Land O’ Lakes

Bushnell

Port Richey

The Villages at Walmart (inside Walmart)

1837 Collier Parkway | Lutz, FL 33549

7225 Ridge Road | Port Richey, FL 34668

217 West Belt Avenue | Bushnell, FL 33513

4085 Wedgewood Lane | The Villages, FL 32162

Wildwood 40

5625 Seven Mile Drive Suite #102 | Wildwood, FL 34785

IN MEMORY OF Perry Dawson, beloved former President and CEO of Suncoast Credit Union, who passed away in 2023.

During his distinguished career spanning over four decades, Mr. Dawson dedicated 29 years of his life to Suncoast. Under his guidance, Suncoast flourished from its humble beginnings of 4,500 members and 18 employees to becoming the 12th largest credit union in the country when he retired.

One of Mr. Dawson’s defining qualities was his open-door policy. He was a leader who believed in sharing knowledge and empowering others to achieve financial well-being. To employees, he was known as a caring leader who valued listening, took a personal interest in individuals, and loved the credit union and staff wholeheartedly.

At the forefront of the credit union movement, Mr. Dawson embodied the philosophy of people helping people. He devoted himself to prioritizing member returns and advocating for the underserved. His commitment to ethical practices and financial democracy has profoundly impacted the industry. Mr. Dawson played a pivotal role in the initial expansion of credit unions across the country, utilizing his exceptional ability to engage at both state and federal levels.

Beyond his professional achievements, Mr. Dawson was devoted to his family. He leaves behind his wife Ruth, four daughters, and nine grandchildren.

Mr. Dawson will be remembered fondly, and his enduring legacy will continue to inspire and guide us as we strive to carry forward his vision of a better future for all.

6801 East Hillsborough Avenue Tampa, FL 33610 800.999.5887 SuncoastCreditUnion.com

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@SUNCOASTCREDITUNION

@SUNCOASTCU

@SUNCOASTCREDITUNION

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