IT Futures Technology for FE & PS

Antony Mellor, Sales Director, HE, FE and Public Sector

About Stone Group

Fast Facts

Pre-delivery Services overview

Example services

The Stone

Frameworks & RTM

What’s coming next?

Sustainability and E-Waste: Our Journey

Craig Campion

IT Asset Disposal – A Global Challenge

• Unwanted or surplus PCs, printers, networking, communications and telecoms equipment plus other electronic devices is collectively known as e-waste.

• In 2019, the Global E-Waste Monitor reported that out of 53.6m metric tonnes of ewaste produced worldwide, 82% of it was sent to landfill, incinerated or illegally traded.

• The world collectively is increasing the total e-waste figure by approximately 4% every single year.

IT Asset Disposal – UK e-Waste Facts & Value

The production of a single computer and monitor uses at least…

1.5 tonnes of WATER

21kg of CHEMICALS

240kg of FOSSIL FUELS

IT Asset Disposal – A National Challenge

23.9k gof  e-waste Per Person

£370 m lost each year in valuable raw materials

500,0 00 tonnes unaccount ed e-waste

31m laptops currently hoarded

Global Waste Monitor Report

Lancaster University Anthesis Report & Lancaster University

Lancaster University

Choosing the Right E-Waste Partner

Stone 360 Demo Craig Campion

Stone 360

Stone 360

Statistics Since Launch

29,160downloads (both iOS/Android)

5,135 registered users (200 per month)

5 million head count from registered customers units collected

Over 6,000 trees planted (est. 60 tonnes of CO2 reduced).

88% ITAD conversion for registered customers

Constant Innovation

1. New Partnership - Ecologi

2. Major UI/UX enhancements (Woodland seasons, dark mode)

3. Edit a collection feature

4. In-App Messaging

5. Site location enhancements (Geo-location) 6. Driver location tracking 7. Welcome screen & on-boarding 8. In-App documentation & signatures

Thank You

Making a Digital Difference

Stone Group Sustainability Framework

Sheryl Moore Head of Sustainability

What does Sustainability mean to ensuring a responsible business?

Sustainability is a mindset that seeks to create a resilient, responsible and purpose driven business by safeguarding three vital features no business can operate successfully without:

Resilient balance sheet and responsible business

Resilient communities (Employees, Supply chain and Customers)

Resilient environment

What does Sustainability mean to ensuring a responsible business?

Sustainability is a mindset that seeks to create a resilient, responsible and purpose driven business by safeguarding three vital features no business can operate successfully without:

Resilient environment

Resilient communities

Resilient balance sheet and Responsible business

Includes environmental factors such as:

• Resource use

• Waste

• Carbon

• Biodiversity

• Pollution (land, air and water)

Includes social factors such as:

• Employment of local labour

• Equality and Diversity

• Supporting charities through giving and volunteering

• Inclusivity

• Spend with social enterprises

• Employee engagement and wellbeing

• Training and development

• Tackling social deprivation

• Local supply chain

Includes commercial and ethical factors such as:

• Margins

• Cashflow

• Operational costs including lean

• ROI

• Risk Management

• Purpose

• Ethics

• Responsibility

Framework Structure

The “Making a digital difference” framework is split across the two focus areas of Environmental Sustainability and Social Sustainability with ten areas of activity

Environmental

Circular Economy (SDG 12, Responsible Consumption/Pillar infrastructure/Repair/Reuse/Warranty)

Sustainable Procurement (SDG 11, Sustainable Cities/Pillar Partnerhubs)

Net Carbon/GHG Zero (SDG 13, Climate Action/ Target Net Zero 2030)

Environmental Protection & biodiversity (SDG 14/15 Land and Sea)

Zero Waste (SDG 15, Life on Land)

Framework Structure

The “Making a digital difference” framework is split across the two focus areas of

Environmental Sustainability and Social Sustainability with ten areas of activity

Social Sustainability

Sustainable Solutions (SDG 9, Innovation, Pillar Networking)

Social Value (SDG 10, Reduce Inequalities)

Wellbeing and Engagement (SDG3, Good Health)

Protecting Human Rights (SDG8, Good Jobs/economic growth/security)

Closing the Digital Gap (SDG4, Quality Education)

Environmental Sustainability Pillars

Carbon Reduction

Circular Economy

Sustainable Procuremen t

We will always drive sustainability with our Supply Chain

We deliver a circular IT Solution at every stage of Asset lifecycle

We will achieve net zero carbon by 2030

Zero

Avoidable Waste

Environment Protection & Biodiversity

We will continue with Zero to Landfill and be single use plastic free Our operations will ensure a healthy environment and increase biodiversity

Social Sustainability Pillars

Social Value

Closing the Digital Gap

Sustainable Solutions

Wellbeing and Engageme

Protecting Human Rights

Working with partners to reduce digital poverty through hardware and reduce digital divide through learning and development

Embracing innovation and providing sustainable solutions to all stakeholders

Delivering Social Responsibility through our actions Measure, monitoring and delivering social value

Supporting employees and embracing inclusion and diversity

Supporting communities and individuals to ensure equality of opportunity and access

Sustainability Stages – 3 year programme

Stage 1 Integrity and Inform

Stage 2 Innovate and Engage

Stage 3 Inspire and Lead

Progress

Divided across the Three Stages

Carbon Reduction

Circular Economy

Sustainable Procuremen

t Closing the Digital Gap

Sustainable Solutions

Social Value

Zero

Avoidable Waste

Wellbeing and Engagement

Environment Protection & Biodiversity Protecting Human Rights

Stage 1 – Integrity and Inform

To understand what we need to measure and where we are up to

Stage 2 – Innovate and Engage

Deliver on targets, enhance digital and sustainable offering to support all stakeholders

Stage 3 – Inspire and Lead

Provide leading solutions to support our customer’s sustainable ambitions through sustainable solutions, reducing environmental impact and increasing social value

Framework Principles

Stone’s Making a digital difference framework sets a common direction of travel and is made up of two parts: Environmental Sustainability and Social Sustainability.

The framework is flexible and will be adapted as our business progresses through the stages and as the sustainability landscape changes and evolves.

The framework is a 3 year programme with each stage required to be completed in turn

Each business vertical will support the framework.

Framework governance will be managed through the Sustainability Leadership Forum

Framework KPIs

How successfully we are progressing the actions Making a Digital Difference framework will be measured through a series of social value, cost and volume centred KPIs

Environmental KPIS

Social KPIS

Net Zero Carbon – Scope 1,2,3 Social Value Generated by Client and Business Vertical (Thrive System)

Zero Avoidable Waste – ITAD volume and Zero Waste to Landfill accreditation

Cost and Volume of Water

Charity donations and volunteering

Environmental Incidents

Learning and Development

Employee Engagement

Each business vertical is to report on progress to Group SLF on a centrally held dashboard

Stone

Group Vision & Values

Our Vision

To empower our customers to improve the education, health and quality of life of people in the UK or to transform their businesses creating greater productivity and value.

Our Values

Social Value

Linked to PPN06/20

 Representative of Stone’s commitment to being a responsible business contributing to the wellbeing, inclusion and engagement of communities

 Specific to your needs

 Social Value Return and data

 Reduce (Repair)– Reuse (ITAD) Stone Refurb – Recycle – Zero to Landfill-

Diversion from Landfill/Carbon Saved/Units recycled/Water Impact/Plastic saved/Precious

Metals/Energy Saved

 Employment/training/work experience/community projects/ T Levels/ school Engagement

 Green spaces/mental health first aiders/volunteering/ apprentice

Each business vertical is to report on progress to Group SLF on a centrally held dashboard

Social Calculator Timeline

By Customer by Business Vertical

What We Do: IT Asset Lifecyle

Customers can come to us at any point in the life of technology and we can offer a solution to all needs.  Our Circular IT strategy allows us to be at the forefront of technology by providing proactive, innovative and safe ways of working.

Thank You

Stonebook Range

Q1 2023

Stonebook Lite

Stonebook Lite L115A | 14” Full HD Display

11th Generation Intel Core i5-1135G7 Processor with

Xe Graphics, 2x SO-DIMM Memory Slot, 1x M.2

1x HDMI, 1x USB Type C (Display / Data / Power Delivery)

Stonebook Pro P113A | 15.6” Full HD Display

11th Generation Intel Core i3-1115G4 Processor with Xe Graphics, 2x SO-DIMM Memory Slot, 1x M.2

1x HDMI, 1x USB Type C (Display / Data / Power Delivery)

Stonebook PRO

NEW 15.6” AMD model

Stonebook Pro P115A | 15.6” Full HD Display

11th Generation Intel Core i5-1135G7 Processor with Xe Graphics, 2x SO-DIMM Memory Slot, 1x M.2

1x HDMI, 1x USB Type C (Display / Data / Power Delivery)

Move over to 12th Gen

Move over to 13th Gen

Stone Business book

Q1 2023 Q2 2023

Stonebook Business B117A | 14” Stonebook Business 11th Generation i7 with Xe Graphics

Q3 2023 Q4 2023 TBC - 12th Gen business book

2M windows hello webcam Backlit keyboard

Stone Desktop

Q1 2023

StonePC Lite

Q3 2023

Q2 2023

StonePC Lite | Ultra-Small-Form-Factor Tool Less PC (mATX)

Q4 2023

Front Facing USB 3.1 Type A, USB 2.0 Type A, Headphone, Microphone, 2.5 inch drive bay (tool-less), 12.5mm slim optical drive bay (tool-less)

250W Bronze PSU, Height Adjust Premium Stand Option available

Aesthetic refresh

USB Type C Addition

StonePC Lite Premium Stand | Stone’s budget solution to turn our PC Lite into an AIO-Style solution with built in cable management

We are in the process on looking at potential redesigns for the StonePC Lite. As well as a redesign, we’re also looking into some improvements under the chassis itself

Remove optical drive/excess drive bays

PSU efficiency increase

Q1 2023

StonePC Mini

Q3 2023

Q2 2023

StonePC Mini 12th Generation | 1.07 Litre Mini PC Chassis (Thin-Mini ITX)

Q4 2023

2x Front Facing USB 2.0 Type A, Headphone, Microphone, Kick Stand, Cable Management Kit, VESA Mount Bracket

PC mini premium stand

Cable management

Monitor range from 23” – 34” 45° Swivel, 90° Rotation

USB Hub: 1x USB 3.0 Type C, 1x USB 3.0 Type A

Headphone and Microphone 3.5mm

Jacks Keyboard Stand

PRODUCT IS EOL

StoneAIO ProEdge

Q1 2022

Q2 2023

Q3 2023

Q4 2023

FULL RE-DESIGN | StoneAIO ProEdge 12th Generation | 23.8” FHD All-In-One Chassis (Thin Mini ITX)

Side Accessible: 2x USB 3.0 Type A, 2x USB 2.0 Type A, 1x USB 3.1 Type C, SD Card Reader, Headphone & Microphone Jacks 120W Internal PSU, Height Adjustable Stand Included, 5MP Pop-up Camera Included

INTEL

AMD

NVIDIA

• We are one of the few UK OEM’s (Original Equipment Manufacturers) left in the UK.

• Our brand is heavily recognised within the Education sector

• We provide service spares that customers keep onsite to do simple fixes themselves, again, reducing our carbon footprint

• Competitive warranty pricing up to 5 years supported

• We have the technical expertise of our UK based helpdesk team, as well as a fleet of 30 engineers across the UK

WHY STONE?

• Flexibility to config devices to customers personal preference

• Stone are a certified Microsoft MDA Tier 1 partner. From a technical side it ensures that we are ensuring an excellent and consistent Windows OS user experience, to cover hardware, software compatibility, up to date drivers & firmware, as well as functionality checks and Windows updates.

Any Questions / Feedback

Refreshments

Lenovo Update

Ashley Rolfe – Chief Technologist

2023 sustainable materials.

90% recycled Mg & Al

85% PCC resins in desktop / visuals

90% PCC in TP adapters / speaker housings

Lenovo sustainable messaging.

In addition to 2030 Science-Based targets, Lenovo will remove one million tons of Green House Gas emissions from its supply chain by FY 2025/26.

By 2025, 100% PC products will contain post consumer recycled content.

brand message commitments services/features

Core ThinkPad Positioning

Leading Edge Innovation

New Generation Design

Ultra Mobility

Workhorse Commercial

Mainstream / Public Sector

CS23 ThinkPad Transition

E14 affordable compacted design.

E16 bigger and more.

ThinkPad X13s

Smartphone experience, PC productivity

unmatched performance

• Qualcomm® Snapdragon™ 8cx Gen 3 Compute Platform

• Windows 11 Pro

• Enterprise-grade manageability

• ThinkShield™ & Microsoft Pluton Security ready

smarter collaboration

• Intelligent auto-framing with 5MP camera

• AI echo cancellation and noise suppression*

• Communications bar with MIPI camera

• Always-on user-detection and presence-tracker for login & smart power management

• AI-accelerated digital wellness feature

connected productivity

• First ThinkPad™ with 5G mmWave enabled, 5G Sub6 & 4G LTE backward compatible

• Connected standby/instant-on experience

• Multi-day battery life

• Computer Vision technology enhanced sustainability

• Qualcomm platform & fanless design minimize heat ventilation

• Multi-day battery life minimizes plug time

• First ThinkPad made with 90% recycled magnesium

• PCC plastic utilized in system design

ThinkPad X13 Yoga G4

Perfectly Mobile with high performance

Elevated design

• Starting weight 1.23Kg

• New Intel RPL U15 and P28 CPUs

• Premium Deep Black Design

• Back Venting Design

Enhanced user experience

• Low Blue Light displays with Eyesafe certification

• User-facing speakers

• Garage pen with charging function

• 54.7 Wh battery pack with quick charge

Powerful performance

• New Intel RPL U15 and P28 CPUs

• LPDDR5 up to 32Gb 4800 MHz

• Up to 20W TDP Thermal Design

• LTE WWAN CAT 4 and CAT16

• Wifi 6e R2

Environmental, Social, Governance (ESG)

• 90% recycled Magnesium A/C/D

• PCC percentage increases in Speaker enclosures/AC adapter

• Plastic Free & Bamboo + Sugarcane fiber packaging

ThinkPad X1 Fold

Grab-and-go multimode productivity

premium performance

• Up to 12th generation Intel® i7 vPro® and non-vPro processors

• Built for what IT needs and users want with Intel vPro®, an Intel® Evo™ Design, with 12th Gen Intel® Core™ i7 processor

• Up to 32GB LPDDR5 memory and up to 1TB PCIe storage

game-changing usability

• Bright, seamless 16.3" 4:3 folding 600nit OLED HDR screen and attachable fullsize Bluetooth keyboard with TrackPoint

• Transforms from laptop to tablet to reader and so much more—including innovative portrait mode

• Perfect fold-flat design and magnetattached Precision Pen

intuitive UX

• Intuitive desktop layouts and organization, plus large touch targets, swipeable menus and widgets, and new integrated pen features

• Smooth, fast screen rotations and Mode Switcher

• Choose between physical or onscreen keyboard

• Latest Windows 11 features, including snapping layouts to optimize multiapplication use, especially on dual 12" panels

modern ultra-mobile design

• Massive 16 " display and full-size keyboard that folds to carry like a small book

• Just 1.3 kg

• All-day 64Wh battery plus Wi-Fi 6E and optional global 5G* connectivity

Portfolio Overview | M Series

ThinkCentre TIO Flex

flexible modularity and simplicity

• Compatible with past, current, and future Tiny PCs

• Comes with one of four stunning Lenovo T series ThinkVision monitors and optional VESA bracket

• One-step installation for easy deployment, service, and refresh

exceptional user experience

• One button to power up Tiny and monitor at once

• Adjustable full-function monitor stand for on-point ergonomics

• Phone-docking bar integrated into the base for even more space efficiency

clean aesthetic

• Fresh, elegant design

• Professional aesthetic from every angle, even customer-facing view

• Two-in-one cable connection for efficient cable management

by Motorola

Technology trends for client devices..

Cisco Meraki

Modern, sustainable cloud-based technology solutions, to stay connected

Liam Steele and Lara Ranger

1st March 2023

How the Cisco Meraki Platform supports Public Sector Sustainability in action

Demo

Some of the public sector challenges identified…

Staff safety and security

Rising cyber risks and threats

Adopting new and modern technology innovation

Supporting a hybrid workforce

Automating systems and processes

Complex IT ecosystem

Recruitment, retention, and burnout Budgetary pressures

Accessible, resilient and multi-site connectivity

Implementing sustainability

Speed of network Device management

Cisco Meraki helps public sector, simplify network operations, scale faster, and easily create and unify IT experiences, whilst saving money through a cloudfirst platform approach.

How we support customers

Meraki at-a-glance

Born in the cloud, growing daily, and trusted everywhere

90%

of surveyed organisations report that their IT team improved cybersecurity after using Meraki

83%

of surveyed organisations identified the simplified network management of Meraki products as the most valuable feature/capability to their organisation

88%

of surveyed organisations saved 10-24% or more of time deploying, maintaining, and/or troubleshooting IT since using Meraki

Source: TechValidate customer survey

Trusted to simplify cloud experiences everywhere

Demo

Licensing represents the total cost of ownership:

• Centralized management and networkwide visibility and control

• Seamless firmware and security updates

and all inclusive licensing +

• 24/7 Enterprise Support and lifetime hardware warranty

Simple M Hardwar e

-Managed via Co-termination

Why Cisco?

Our ethos can be summarised in 4 S’

Simplicity Security

Simplicity

Do more with less

Scalability

Seamlessly integrate and secure powerful technologies onto the network

Scalability

Sustainabili

ty

Security

Integral into everything we do

Sustainability

Using and designing technology to reduce carbon emissions

Optimising the learning environment

Environmental Monitoring Energy Optimisation

Can increasing student’s grades be as simple as opening a window?

• Co2

• Particulate Matter (PM2.5)

• Temperature

• TVOC

Port Scheduling allows you to power down PoE powered devices such as Access Points and IP phones when they are not required –saving energy and helping to decarbonise the IP network.

Case Study

Data

Next steps

Lunch and Vendor Showcase

Stone Assured

Extended Warranty Options for all Manufacturers

Andrew Baxter– 1st March 2023

Usual Support Model

Mission Critical Support Needs

Stone Assured – what is it?

What can be covered?

Questions

Usual Support Models

Vendor Support Packages

Sometimes mandatory when equipment is new Often price prohibitive for lengthy periods of time

Renewals can be unsustainable

Mission Critical Support Needs

What do you do when you need the support but:

 The hardware is EOL or getting to be EOL and you cannot afford to replace?

 The hardware needs to be “sweated” as a Cloud first policy is being implemented?

 The vendor support is just too expensive

 The answer is…

What is Stone Assured?

 A comprehensive software and hardware support package to extend the life of your assets

 A dedicated 24/7 phone number and email address to contact for support on any covered appliance, device or service.

 A UK based specialist system support team available 24/7 service experienced in supporting IT environments.

 Mix and Match all service levels across all your technologies

 Service Management including Service Delivery Manager, Service Level Monitoring and Reporting, Service Review Meetings and case escalations.

 Onsite Technician response – All parts and labour included within the agreed SLA and subject to the Terms and Conditions.

Benefits

• Nationwide SC Cleared Engineers

• Vendor Certified Engineers

• UK Regional Service Centres

 Green (A, B, C) are Stone service centre locations

 Orange (D-M) are Stone Major Stocking locations

 Average Driving time to site for any field engineer in the UK is 50 minutes.

• Dedicated Support Lines

• Genuine Vendor Approved Parts

• 95% first time fix rate

What Technologies can be supported?

Thank you Q&A

Support Model

Stone HQ – FE & PS Day

Server, Storage & HPW

Product Management Team

•Meet the Stone Team

•Vendor Special Guests – Lenovo & TD

Synnex

•See us at our stand on the Mezz

Rob Elson – 1st March 2023

The Team…

Rob Elson – Servers & Workstations Product Manager, STONE

Will Baskeyfield – Server, Workstations & Storage Specialist,

Andy McLean – Server, Workstation & GPU/ Ai Specialist,

Callum Hewitt – Lenovo ISG BDM, TD SYNNEX

Adrian Eaton – BDM UK Local Government & Healthcare,

What we do…

Your ‘Unofficial Research Partner’

• Esports Workstations, Professional Workstations.

• Data Science Workstations, Scalable GPU Servers and AI clusters.

• Customizable on-site warranty with deliver to desk/rack.

• Autopilot deployment service.

• A friendly and knowledgeable approach to managing your project.

• ISV Software Compatibility assured.

• Deliver ‘the right tool for the job’.

How we do it… Relationships.

• By aligning the right partners.

• By using knowledge & skills appropriately & effectively.

• By maximising vendor support pre and post sale.

• By always providing that little bit extra.

IT Works…

Collaborate, Demystify, Deliver.

Aberystwyth University – A.I. cluster comprising of 16x NVIDIA A100 NVLINK cards.

Growth in demand for AI/ HPC workflow based tasks across multiple faculties required a consolidation of compute power to save power consumption as well as space.

We designed and delivered two identical rackmount appliances

• 8x NVIDIA A100 80GB cards in NVLink - 60% faster.

• Less does more – The power of multiple systems in one box

• A formidable, yet compact, solution capable of devouring the existing demand with ample headroom to cater for further

IT Works…

Collaborate, Demystify, Deliver.

“A complex workstation for a university advanced microscopy project that traditional Tier 1 vendors couldn’t produce.”

We worked with the university to design and build a bespoke full tower solution within the extreme data bandwidth requirements of the project:

• AMD Threadripper Pro 64 core CPU

• ASUS WRX80 motherboard

• 4 microscope interface cards, GPU, RAID cards and NICS

• Server stability, incredible performance.

• Further PCI Slot (Legacy) requirements

IT Works…

Collaborate, Demystify, Deliver. New Esports suite for local college.

“A brand new course offering required a brand new classroom to successfully attract enrolments with cutting edge systems.”

Stone delivered a full solution including:

• Dual purpose systems for Esports & development work.

• Monitors, security brackets, keyboards, mice, headphones & gaming chairs.

• Customer’s own bespoke aesthetic.

• All wrapped up in our industry leading next business day warranty.

There’s More…

It’s not the completion of a sale…it’s the start of a relationship.

• Bespoke Manufacturing – Direct Procurement

• Presales qualification, workflow, ROI

• vPro available

• Upgrade Path protects investment

• Vendor hardware & software demo’s for POC qualification

• NVIDIA Launchpad - Access to trial/ free software and training

• Tier 1 Brand solutions – Lenovo, HPE, Dell

• Bespoke mechanical security solutions at each desk

• Complete solutions including racking, network, storage, UPS and back up

• Industry leading IN-HOUSE NBD Warranty Support with a 97% fix rate

The next step…

We’re looking to arrange a follow up A.I. Board of Advisors Session

Would you or any of your colleagues be interested?

Come see us to discuss further.

How can we help with your next project?

30+ years of experience, available for you today!

We have some of the best in the industry here all day for you to interrogate!

Please use us!

QR Code: Quick Form Opp Share Esports Demo kit on our stand on the Mezzanine.

Outsourcing in the Public Sector: an “expert” perspective

1st March 2023

Rob Curran

Esito Limited

Insights for today

• A bit of contracting theory … the role of the “expert” in service provider relationships

• Outsourcing: How to go about procuring and contracting to focus on Outcomes

• Outsourcing: How to spot when it might be going wrong

• Outsourcing: Things to avoid doing as the client

Who is the “expert”? : Input-based services

• This is the traditionally understood relationship in which the buyer genuinely is the “Expert”

• The buyer knows what it wants and needs, and the provider must deliver to the buyer’s specification and plan

LOW HIGH

Client dependency on provider advice

• Effectively the buyer is actually “sub-contracting” clearly specified elements to the provider

• The risk is if the specification is wrong or the buyer has misunderstood what the provider is going to supply, that is often the buyer’s problem

• This type of relationship, by its very nature, is for very functional or transactional type services

Who is the “expert”? : Output-based services

• In this relationship, the buyer has much more reliance upon the provider’s advice & expertise (“the Expert”)

• There is “mutual expertise” between buyer and provider, but the buyer goes to market for Expert insights, skills (and usually technologies) to help

• The buyer also brings skills to the table (but not necessarily as the Expert), it is a collaborative approach … it’s “done with the buyer”

LOW HIGH

Client dependency on provider advice

• The buyer would typically say “here is our problem” and together with the provider (as the Expert) will use their skills to solve it

• This type of relationship tends to see specialist input

Who is the “expert”? : Outcome-based services

• In this type of relationship, the buyer is heavily reliant upon the advice of the provider/partner

LOW HIGH

• For example, the buyer might state … “…we need to reduce costs by 30% [within 24 months] and whilst we have our own ideas, we’d like you, the provider, to look at these …

• … identify from your own experience and expertise, the most effective manner we can achieve those cost savings …”

• In this specific example, the buyer contracts the provider for the business outcome, rather than the “input or outputs” of the activities or resources necessary to achieve the outcome

Who is the “expert”? : IT service examples

BUYER

Provides inhouse IT services

Provides “front line” IT support and helpdesk

Supplier prices on a goods, volume, & fulfilment basis Price Lead times Quality Reliability

FOCUS ON

PROVIDER

BUYER Provides 3rd line and specialist technical support

You put in the resources & work with the provider on processes and interfaces for their support

BUYER

PARTNER

Wants an effective IT service for all users

End-to-end responsibility for delivering IT services

You want a responsive and effective IT service at an affordable price

Provider prices on technical and customer service requirements, likely under an annual support basis

BUYER WHA

Partner prices for meeting the outcome, they might cost on time & effort + OHP, it’s a price for the service

BUYER HO

W

Developing Requirements

In reality all strategic procurements contain elements of Input, Output, and Outcome:

• Inputs: Things you need to set out or mandate that form parameters or constraints (e.g., budgetary constraints; minimum resource levels expected)

• Outputs: Things you are going to want to do jointly with the Partner (e.g., refresh planning; device strategies; security strategies, strategy development)

• Outcomes: Things you just want them to deliver (e.g., robust, resilient, and reliable wi-fi networks; an effective helpdesk service)

• The important thing when developing your detailed specification is to be clear – both for yourselves and to a potential provider – which of these you are specifying

Who is the “expert”? : When the arrangements start to slip

You want a responsive and effective IT service at an affordable price O U T C O M E

Partner behaviours & warning signs (aka … when things start to go wrong)

O U T P U T

You put in the resources & work with the provider on processes and interfaces for their support

• “You’ve changed your requirements”

• “That isn’t in the contract”

=

• “We didn’t price for that”

Supplier prices on a goods, volume, & fulfilment basis

• “We need to add more resources”

• “You aren’t paying for that level of service”

Use the language and behaviours which get you back up to where you should be … price not cost outcomes not inputs you are our Expert, it’s your risk

• “If you look at the cost model …”

• “You didn’t ask for/specify that”

• “You didn’t tell us that”

…

Who is the “expert”? : Where is the Partner mindset?

what we asked for what solutions/ services we contracted for

how we operate our arrangement financially & commercially principles which underpin how we operate our arrangement

for example: SLAs

KPIs

Paymech

Deductions

Service Credits

for example: Authority Requirements

Contractor Proposals

how we better our arrangement & act in partnership

for example: Improvement Innovation

Collaboration

Commercial Work

New Projects

INP UT

Warranties/ Indemnities Changes Compliance

“What do I need to do [as a minimum] to get paid?”

“How do I avoid retentions or deductions?”

“How do I maximise profit?”

“Anything else you want is a Change”

“Are we both delivering against the Contract?”

“How do we recover from retentions or deductions?”

OUT PUT

”Is the contract remaining affordable & profitable?”

“Are we delivering good customer service/value?”

“Are we delivering your objectives?”

“Are there any service improvements to be made?”

“Is the Contract performing optimally?”

OUT CO ME

“What else can we be doing together/better”

Outsourcing in the Public Sector: an “expert” perspective

Rob Curran Esito Limited

Refreshments

Lifecycle Management

The art of the possible…

Best Kept Secret

+75,000

+900,000

Civil Servants

Working on CHG leased equipment

Students

Learning on or have access to CHG leased equipment

+50%

UK Hospitals

Over 50% of UK hospitals treat patients using CHG leased equipment

German Car

Drive a German car? It’s probably been manufactured or designed on CHG leased equipment

Our Funding Solutions

Operating Lease - Residual value investment by CHG to create an agreement which is typically cheaper than using cash to purchase on day one.

SALE & LEASEBACK - CHG can unlock the value held within your current IT estate by buying the equipment and putting it onto a single agreement.

Device as a Service (DaaS) - An agreement which creates a flat line cost across the term which can incorporate rollout fees, software, warranty, maintenance, certified data erasure and collection of equipment.

Return AnyTime - Return, replace, refresh 1-100% of your IT devices.

A subscription CHG-MERIDIAN based agreement which can incorporate AnyTi me

rollout fees, software, warranty, maintenance, certified data erasure, collection of assets etc.

Bullet Lease – One, single upfront payment to take advantage of the residual value investment with nothing further to pay for 3 years.

Finance Lease - An agreement which creates the ability to spread the cost of the solution over its useful life.

Funding Enhancements

BUILD PHASE - In conjunction with all of the options on the previous page, CHG can offer the ability for a customer to order equipment during a 3-month period, settling their chosen suppliers invoices when delivered to create a single agreement containing all ordered equipment.

Carbon Neutral - We are enabling organisations to lease their IT assets in a carbon-neutral way through carbonZER0. Carbon emissions generated throughout the lifecycle of your IT devices are offset through payments. These payments are invested in certified and internationally recognised climate change mitigation projects

BUYBACK- CHG can unlock the value held within your legacy IT estate by remarketing the equipment and providing the sales proceeds to the customer which could offset against the first agreement payment.

TESMA® - CHG’s online asset management tool which allows customers to set up functions such as cross charging to gain full control and transparency of their portfolio.

The New Normal

The philosophy of lifecycle thinking has been embedded in our DNA for decades.

Lifecycle Thinking

CHG-MERIDIAN champions refurbishment and reuse to extend product lifecycles.

We consider ourselves part of the circular economy, helping to conserve resources and mitigate climate change through our business model.

Sustainable Lifecycle Management

We are enabling companies to lease their IT assets in a carbon-neutral way through carbonZER0

Carbon emissions generated throughout the lifecycle of your IT devices are offset through low compensation payments per device.

These payments are invested in certified and internationally recognised climate change mitigation projects.

Certified calculation

The calculation of CO2 emissions covers all greenhouse gases generated throughout the lifecycle of your IT devices from manufacture, transport, usage and end-oflife phase.

Certified climate change mitigation projects

Through carbonZER0, you are supporting internationally recognised and certified climate change mitigation projects based on the UN's 17 sustainable development goals.

Low offset payments

The payments for offsetting carbon emissions increase your monthly lease instalment by just a few pence.

Certificates

You receive an internationally recognised certificate as proof of the CO₂ emissions saved.

Environmental, Social & Governance

Sustainable From Start to Finish

Of lease returns were remarketed in 2021

(840,000 devices)

Sustainable – by internationally recognized ISO standards. Including IS) 14001 and ISO 27001.

Our carbonZER0 product allows customers to make carbon neutral IT investments anywhere in the world.

In 2022, we were awarded the EcoVadis silver medal.

tesma

ASSET MANAGEMENT

TRANSPARENCY

How many assets are there at the London site? What are the payment streams?

What is the capacity utilisation of devices in the marketing department, and when will the department need new laptops? tesma automatically collates commercial and technical data to answer these kinds of questions while ensuring full transparency at every stage of the asset lifecycle. This enables flexible management, precise financial control and easy reporting – from the planning and rollout to asset return and secure data

ASSET OVERVIEW

Complete transparency on your asset portfolio.

ADDED VALUE ACROSS DEPARTMENTS

DIGITAL WORKFLOWS

• Simplified approval of assets and lease schedules

• Easier budgeting, consumption planning, and capacity planning

• Easily manage and allocate costs based on where they are incurred, across multiple sites

Entry Level Handheld: £6.75 p/m

Mobile Phone Contract: £45 p/m

Standard Desktop: £10.80 p/m

High spec work station: £33.75 p/m

High Spec laptop: £27.00 p/m

Standard Laptop: £16.20 p/m

Standard Tablet: £7.30 p/m

Front Line  Staff

Mobile Workfor Back Office Staff Senior Manager Exec Staff

Further Reading

Device as a Service:

The simple, intelligent, complete package

Who are Samsung?

Global manufacturer

• Samsung is unlike many of its competitors which have limited or no direct manufacturing capability.

• Instead, it is responsible for the manufacture of approximately 90% of the products it sells to consumers every year.

• Samsung has 233 operational facilities in 74 countries worldwide, including 36 production sites.

• To ensure high environmental protection standards, these factories are accredited to the international management standards ISO 14001 (Environment) and ISO 50001 (Energy).

15 Regional Offices

36 Production Sites

39 R&D Centers

7 Design Centers

53 Sales Offices

The Samsung Ecosystem

Devices designed to work how and where you want.

Today’s Academics needs to always be connected and able to the right tools for the job.

Our computing range connects seamlessly with the wider Samsung Galaxy ecosystem of products to enable you to work how you want, wherever you want—boosting productivity and enabling effortless hybrid working.

Switch with ease between your phone and your Samsung Galaxy Book or Samsung Chromebook. Add a monitor1 or use your Tab S7 or Tab S8 as a second screen for an extended display. Plus, use your S Pen to send notes directly to your device.

No need to carry multiple wires, our Galaxy Books have a USB-C charger that can be used to charge any compatible Samsung device, such as your phone, tablet, or Samsung Galaxy Buds.

Wireless Display capable Windows 10 PC models and Windows 10 2004 or later version are required for this new feature. (Windows update: September 2020 or later) Galaxy Tab S7 and Tab S8 series to support this feature. For Samsung Chromebook USB-C to HDMI adapter or a USB-C monitor is required

Mobile-first Heritage

World-class components

We build reliability and performance into every part.

• Our own parts in our own factories

• In 2021 alone, we invested $18.6 billion in research & development, and in 2020 we were named the world’s largest patent holder

https://www.ificlaims.com/rankings-global-assets-2020.htm

Quick

Protection for every business.

Security at the core

• A chosen partner of governments and enterprise globally, Samsung builds devices with defence-grade security from the chip up with its Knox Platform.

• Galaxy Book Business has enhanced security at the pre-BIOS stage by combining a hardware security chip and Samsung Enhanced Security, with Tamper alert and BIOS auto-recovery.

• Intel vPRO and Microsoft Secured-Core PC technology is also available on select devices to provide the highest level of PC security available.

• All devices can be enrolled onto Microsoft Endpoint Manager, which seamlessly connects to Knox Manage to help IT managers configure and remotely deploy devices.

Dedicated, UK-based technical support for all Samsung B2B customers and partners

• Dedicated and inclusive support for all technical needs*

• Advice on best practice as well as EMM interoperability, so you can get the most from your devices and software

• 24/7 online self-help and support case creation

*includes software, OS and hardware

• Access to Samsung Accredited Engineers by phone Monday – Friday 8am – 6pm

*includes software, OS and hardware

Environmental action at Samsung

Circular economy action

Our circular economy goals

We have established circular economy principles to minimise social and environmental impacts and to use resources efficiently throughout the entire product life cycle. Based on these principles, we developed mid-to-longterm goals for 2030 and are making all efforts to achieve them.

Thank you

Lunch and Vendor Showcase

Cloud Migration

Intune Deployment Journey

The world of today

Growing Security Risks Economic Uncertainty

68%

of organizations have experienced one or more endpoint attacks that compromised data and/or their IT infrastructure. 1

Complex IT management

72%

of organizations reported increased complexity within their IT environment over the past two years. 2

75%

of organizations are pursuing security vendor consolidation in 2022, up from 29% in 2020. 3

1. “The Third Annual Study on the State of Endpoint Security Risk, ” Ponemon Institute, January 2020.

People are working in more places, with more flexibility and more devices

How do you secure your endpoint estate?

How do you reduce complexity of IT workloads?

How do you ensure protection, while enabling workforce flexibility and productivity?

Technology must keep us connected and productive while reinforcing our security posture in an increasingly sophisticated and complex world.

The challenges of endpoint management

Distributed workers

Remote and hybrid work environments

Endpoint diversity

Multiple devices and app platforms

49 million

Remote workers report it takes days—and even weeks—to get issues fixed.

48 percent

IT leaders say ensuring data security is their top challenge in supporting end-user productivity.

Employee satisfaction

Easy, fast access to company resources

44 percent

Remote workers say they have access, but not to everything they need.

Cybersecurity

Mitigating risk and vulnerabilities

65 percent

Enterprises need to ensure security and compliance across multiple device types.

Top endpoint management challenges

Do More With Less using Microsoft 365

Protect the digital worker

Simplify IT management

Eliminate redundant solutions

 Create a secure, flexible work environment anywhere, while improving endpoint visibility.

 Automate system updates to reduce cost and optimize IT administration.

 Reduce security costs with preintegrated identity, endpoint management & security solutions to advance zero-trust architecture.

 Improve IT efficiencies for new devices, apps, and data management.

 Consolidate complex licensing structure.

 Eliminate redundant capabilities, while benefiting from seamless, native integration.

Windows 11 and Intune: The value of more

Only Microsoft delivers a complete solution

Devices

Devices that meet specific job requirements

Operating System that are easy to manage, upgrade, and use

Microsoft

OEM

Collaborative Apps

Management that defends against cyber attacks without disrupting productivity

for a heterogenous device estate that includes personal devices

Endpoint Security

Windows Defender

Endpoint Security that work across all devices, bridging the traditional divide between Information and Front-line Workers

Devices Operating Systems Management

Collaborative Apps

Endpoint Manager

Roadmap to modernizing endpoints

Identity and Access, Device and App Management, Zero Trust

Identity and access

Cloud Identity and Passwordless sign-in

Conditional Access

Microsoft Defender for Identity

Cloud files and services

Exchange, SharePoint, OneDrive and Teams

Microsoft Cloud App Security

Microsoft Defender for Office 365

Modern Devices

Windows, iOS and Android

Secured Core PCs

HoloLens, MTR and other devices

Deploy and protect endpoints for remote/hybrid workforces.

Improve the endpoint experience for frontline workers.

Reimagine the next generation of your endpoint estate.

Endpoint Security

Hardware root of trust and cloud-managed firmware

Windows Hello for Business (WHfB)

Microsoft Defender for Endpoint

Endpoint Servicing

Windows Update for Business (WUfB)

M365 Apps Monthly Enterprise Channel

Device Management

Windows Autopilot

Configurations, Apps and Policies

Device Health and Compliance

Endpoint Analytics

Co-Management

Virtualized Endpoints

Windows 365

Azure Virtual Desktop

Microsoft Managed Devices

Device management

Security monitoring

Zero Trust Identities

Endpoints

Data

Apps Infrastructure Network

Build Zero Trust Foundations

Security has never been more critical

Remote and hybrid work has increased 300%.1

Cyber attacks are becoming more sophisticated.

Phishing is responsible for almost 70% of data breaches.2

Zero Trust pillars

Governance

Identiti es Data Network Endpoints Apps Infrastructu re

Threat Protection

The benefits of unified management

Tenant attach

Endpoint Manager

ConfigMgr console

Unified management

Manage your PCs, Macs, and mobile devices in one place

Configuration Manager

Manage all your endpoints from a single pane of glass

Domain-joined PCs (on-premises managed)

3

Co-management workloads

Extend on-premises infrastructure with cloud security

Windows 10/11

ConfigMgr + MDM

Intune

Intune console

2

Cloud-native management

Windows and mobile devices

Provide the best Office 365 management experience

History of Windows Autopilot

Windows 10, version 1703

Windows Autopilot introduced with user-driven deployment with Azure AD

Windows 10, version 1709

Additional settings to simplify OOBE, including suppressing EULA Diagnostics improvements

Windows 10, version 1803

Enrollment status page added to ensure policies, apps and settings are applied prior to the end user gaining access to the desktop

Device lifecycle management with Windows Autopilot and Intune

Break fix

Key Benefits:

No more maintenance of images and drivers

No need for IT to touch the devices

Simple process for users and IT

Integration in the device supply chain

Reset device back to a business ready state

Procurement Deployment

Business ready

Retirement Management

Windows Autopilot overview

Device IDs

Hardware Vendor

Intune Windows Autopilot

Autopilot profile sync

Device sync

Configure Windows Autopilot profile

IT Admin Ship Deliver direct to Employee Employee unboxes device, self-deploys

Modernize your endpoint estate

A plan for better device security

What you can do

Have complete visibility

How you can do it

Endpoint analytics Upgrade

Readiness

Create inventory

New Windows 11 devices

Always secure by default

Update compatibility reports Windows 11 hardware requirements

Why it matters

“86% of Security Decision

Makers agree outdated PC hardware leaves organizations more vulnerable.”

Security Decision Maker Study

Choose Secure Core PCs with Pluton

Zero touch deployments for new

PC

Save time with secure deployments and automation

What you can do

Rapidly onboard digital workers

Ship new devices to employees anywhere Simplify authentication and automate MDM enrollment

Local upgrade to Enterprise edition

Ensures app & user data are availability

How you can do it

Zero Touch deployment with Windows Autopilot

MFA based on Azure AD with Windows Hello for Business Automated Windows Enterprise activation Deploy targeted apps for instant productivity

Why it matters

“Device deployment and provisioning using Autopilot, including document migration, saves several hours per device implementation, adding up to a three-year PV of $102,000 or $137 in time savings per deployment.”

-Forrester TEI study Windows Pro devices

Deploy

Endpoint analytics

Work from Anywhere

Reduce security risks

Achieve a Zero Trust security model

Secure

What you can do

Verify user identities

Require strong authentication methods

Secure devices with tailored baselines

Encrypt all local data storage. Prevent unknow apps from running

How you can do it

Simplify MFA & SSO with Windows

Hello for Business

Enable SmartScreen advanced Phishing protection

Configuration Lock prevents changes

Application Guard protects from malware and Application Control only allows trusted apps

Set BitLocker and key escrow

Why it matters

“Windows 11 has advanced encryption and data protection capabilities. They have added robust network and system security control sets and safeguards that would at least prevent a large number of viruses and malware that we see.”

-CISO, IT services

Configure adaptive access policies

Control access with smart policies and risk assessments

Configure real-time adaptive access policies with Conditional Access.

Set flexible policies based on:

• Sign-in risk

• User risk

• Device state

• Device platform

• Location

• Applications

Extend real-time policy controls based on event changes during a user session with Continuous Access Evaluation.

Automatic and managed updates close security gaps

Enforce endpoint compliance

What you can do

Modernize endpoint security configuration in the cloud

How you can do it

Let Microsoft automate updates with Windows Autopatch

Why it matters

Ensure least privilege access

Reduce risk of breach

Manage BYO scenarios with policies that protect company data

Control quality, driver, and feature updates with Windows Update for Business deployment service. Tailor with custom compliance policies

“Its simplicity is what makes it so great.”

-One of our early enterprise Autopatch customers summed it up in one sentence:

See endpoints that don’t meet policies with Endpoint analytics

Support

Windows Autopatch

Powerful out-of-the-box protection

What's new with Windows 11 2022 Update

Security out-of-the-box

• TPM 2.0 requirement

• Secure Boot and Trusted boot

• Hardware isolation, encryption, and malware protection

• Virtualization-based security (VBS) and Hypervisor-Protected Code Integrity (HVCI), now enabled by default

• Hardware based root-of-trust

• BitLocker Drive Encryption

Protect against evolving threats

• Windows Hello for Business

• Enhanced phishing protection with Microsoft Defender SmartScreen – NEW

• Presence sensing – NEW

• Secured-core PC

• Microsoft Pluton technology

• Microsoft Defender Application Guard

• Windows Defender Application Control

Modern security management

• Windows Update for Business

• Policy management with Microsoft Endpoint Manager

• Deploy company PCs preconfigured with security policies using Windows Autopilot and Microsoft Intune

• Identity management with Microsoft Azure Active Directory

• Send organizational messages to specific users and devices- NEW

• Meets regional and global requirements for security and customer-centric regulations

• Remote help - NEW

• Compatible by design

• Microsoft Test Base - ENHANCED

• Microsoft App Assure - ENHANCED

Business ready

• Snap layouts with click and touch – NEW

• Custom desktops

• Intelligent noise cancelling, background blur for video conferencing

• Instant share file and mute/unmute for videoconferencing

• Centered taskbar, Start menu app folders, and personalized File Explorer with tabs –NEW

• Improved accessibility with systemwide live captions, natural voice access

• Enhanced focus tools and contextual recommendations – NEW

• Optional AI enhancements for videoconferencing – NEW Learn more about these features

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