Mission Critical Support Needs

What do you do when you need the support but:

 The hardware is EOL or getting to be EOL and you cannot afford to replace?

 The hardware needs to be “sweated” as a Cloud first policy is being implemented?

 The vendor support is just too expensive

 The answer is…

What is Stone Assured?

 A comprehensive software and hardware support package to extend the life of your assets

 A dedicated 24/7 phone number and email address to contact for support on any covered appliance, device or service.

 A UK based specialist system support team available 24/7 service experienced in supporting IT environments.

 Mix and Match all service levels across all your technologies

 Service Management including Service Delivery Manager, Service Level Monitoring and Reporting, Service Review Meetings and case escalations.

 Onsite Technician response – All parts and labour included within the agreed SLA and subject to the Terms and Conditions.

• Nationwide SC Cleared Engineers

• Vendor Certified Engineers

• UK Regional Service Centres

 Green (A, B, C) are Stone service centre locations

 Orange (D-M) are Stone Major Stocking locations

 Average Driving time to site for any field engineer in the UK is 50 minutes.

• Dedicated Support Lines

• Genuine Vendor Approved Parts

• 95% first time fix rate