Simple Management Group- Newsletter July 2023

A Message from the President A Message from the President

Remember That We Are Professionals

Our company is built upon a culture of learning that is comprehensive, and where training never ends. When people discover why and how their work makes a difference and is meaningful and connect the two, they gain a significant winning advantage. Wevalueourpeopleandunderstandthatweareallprofessionals.

We know that our sales teams are not just retail clerks meant to be hemmed into a mindless existence as merely a cog in the corporate wheel. Many of our retail counterparts view people as a necessary line-item expense on the income statement when in fact people are the very essence of what makes the income statement at the bottom line. In the world of business, most people have on-the-job training specific to the task on hand, but often haven't been exposed to the underlying principles. They understand the duties and responsibilities, but not necessarily the principles that helped create them. Like the old adage, it is like giving someone fish so he can eat for a day instead of teaching him how to fish so he can feed himself for a lifetime.

Our stores average almost $2 million each in total revenue each year. Each store acts as a small business, with each store manager earning an income comparable to that of a small business owner. Yet our store managers don't carry the full entrepreneurial risk and workload. They have the support of our entire operation. Hiring any "warm body" at the lowest price kills retail service and will eventually kill the business. We know of retail establishments that hire someone as an assistant manager one week and promote him or her to store manager role the next. How can someone know the culture and methods of business in less than two weeks? Slack hiring standards reflect a cavalier attitude toward people. This mind set is destructive at any level of the organization.

We are raising up a legion of prosperous professionals and business people. Success depends upon being versed in business and economics, and in particular on the specifics of our industry. Informed business people are more apt to make better decisions and thereby improve their contribution and value to the company. Rewards are sure to follow. In turn, greater contribution means lower costs, better customer service, and higher earnings across the store and the company. That means we can attract even better people by perpetuating our Prosperous Wage.

2023 Assistant Manager Meeting & Awards

On June 20, Simple Management Group held its annual Assistant Manager's Meeting and Awards Ceremony in Miami, Florida. This event brought together over 70 assistant managers from Florida, Puerto Rico, Bahamas, Barbados, Cayman, Jamaica and Turks & Caicos, as well as our Area Managers and Corporate leaders to reflect on the successful year, discuss goals, and celebrate achievements. The event concluded with an awards ceremony celebrating 2023’s Top Performers in all three regions (Florida, Puerto Rico & Caribbean) and recognized the Assistant Manager of the Year winners who each received $500 cash! A BIG thank you to each and every one of our Assistant Managers for all your hard work and commitment! We couldn't have done it without you. We had a great success this past year!

Meeting in session with Assistant Managers attending from Florida, Puerto Rico and the Caribbean!

The day started off with a Meet & Greet!

Gethin Huckle, CFO shared great news about exceeding our company's financial goals.

John Thedford, CEO discussed goals for the year, and talked about the vision, mission and core values of our company.

Edwin Lopez, Director of Operations for Puerto Rico was a great interpreter!

2023 Assistant Manager's Award Winners

2023 Assistant Manager's Award Winners

2023 Assistant Manager's Award Winners

2023 Assistant Manager of the Year

Congrats!RachaelOrin(Volusia1)awardedHighest NetIncomeOverBudget266%andHeidySantiago (Orlando7)awardedAssistantManageroftheYear intheFloridaregion!!

Congrats!BrianNepa(Cayman)awarded AssistantManageroftheYearinthe Caribbeanregion!!

Congrats!VanessaPerez(Ponce1)awarded AssistantManageroftheYearinthePuerto Ricoregion!!

2023 Awards Ceremony

AreaManagerKerwinBoxillstandinginfor BrianNepa(whowasunabletoattend) calledtoannouncethenewsthathewon $500andtheawardfortheAssistant ManagerofYearintheCaribbeanRegion!

CongratulationstoallourTopPerformers! Bestintheworldatwhateverwedo!!

HeidySantiagofromOrlando7receiving$500 andtheawardfortheAssistantManagerof YearintheFloridaRegion!

VanessaPerezfromPonce1receiving $500andtheawardforTheAssistant ManagerofYearinthePuertoRicoRegion!

2023 Awards Ceremony

Some of the Top Performer Winners of the Night!!

Highest Net Revenue Over Budget %

Vanessa Barreiro (Kissimmee 5), Aloha Wallace (Kingston 2) and Joan Tirado (Fajardo 1)

Highest PLO/BBO

Stephanie Rodriguez (Caguas 1), Raul Bamio (not pictured) & James Nesthant (Miami 1) and Brian Nepa (Cayman)

Best Inventory Turns

Team Antigua (Kerwin Boxill), Raul Bamio (not pictured), Nesthant (Miami 1) and Paul Padilla (Bayamon 1)

Total PSC % Over Budget

Hector Lopez (Orlando 10), Aloha Wallace (Kingston 2), Lourdes Cruz (Bayamon 2)

2023 Awards Ceremony

Some of the Top Performer Winners of the Night!!

Highest Auto Title Loan Balance and Highest ATL PSC Rosa Delgado (Caguas Title 1)

Highest PLO/BBO Over Budget % Hector Lopez (Orlando 10), Carlos Febres (Carolina 2) and Area Manager, Javier Perez standing in, and Team Portmore, Area Manager, Cargill Brown standing in.

Highest % of GP$ Over Budget Cruz Duarte (Orlando 4), Team Granada (Kerwin Boxill pictured), and Manuel Roman (San Sebastian 1)

Retail Sales Over Budget $ Brian Nepa (Cayman; not pictured), Vanessa Barrerio (Kissimmee 5) and Paul Padilla (Bayamon 1)

EMPLOYEE CHECKLIST EMPLOYEE CHECKLIST

1. Know the plan

It’s in every employee’s best interest to understand what’s expected of them if a disaster occurs. Be aware of your company’s hurricane response plan, including the evacuation plan, safe spaces within the building, and how to secure your workspace if it’s required.

2. Stay informed

Whether in Florida, along the Gulf, on the Atlantic Seaboard, or another inland location far away, every employee should have a list with all of their direct points of contact during hurricane season and where to go for updates. If your company has an emergency communication system in place, ensure you understand how critical information will be shared and how to request help if needed.

3. Be proactive

Keep an emergency supply kit in your work area, your home, and potentially in your vehicle. To prepare for extended periods without power in your office, keep a flashlight, portable batterypowered phone charger, and extra batteries on hand. If you take prescription medications, speak with your physician to ensure you have extra. In the event of a power outage, credit cards might not work, so plan to keep some spare cash accessible.

You and your employees need to prepare for the possibility that you lose power, supplies run out, and water becomes undrinkable. Put together a collection of essential items you and your family may need in case of an emergency. Close them in airtight plastic bags, and store your entire hurricane kit in a large plastic container or waterproof duffel.

2023 HURRICANE SEASON 2023 HURRICANE SEASON

Hurricane season is here!

(June 1 to November 30)

NOAA’s outlook for the 2023 Atlantic hurricane season, which goes from June 1 to November 30, predicts 12 to 17 total named storms (winds of 39 mph or higher). Of those, 5 to 9 could become hurricanes (winds of 74 mph or higher), including 1 to 4 major hurricanes (category 3, 4 or 5; with winds of 111 mph or higher). NOAA has a 70% confidence intheseranges.

A well-thought-out hurricane preparedness checklist for your teams can make preparing for this challenging season much, much more manageable. Please ensure that all employees have read and understand the Hurricane Policy & Procedures. We have provided checklists to help keep your people and property safe before, during, andafterastorm.

When a hurricane or tropical storm makes landfall, damage and disruption soon follows. Food and basic supplies may run out or be cut off for a period of time. Fallen trees can wipe out electricity, and roadways may flood at a moment’s notice. Experiencing a hurricane can be a stressful situation. But the more time and effort you put into your emergency preparedness plan, the easier it will be to remain calm, act quickly, and lessen the impact on your business. Understanding the risks your stores may face in a severe weather event is multifaceted.

The first step is to identify a storm in its infancy so that you can start to gauge how it will affect your people and business. Severe weather events evolve rapidly. So, whether you are monitoring NOAAandlocalweatheradvisories,thelateststorm data is key to understanding your potential for impact.

A copy of the SMG Hurricane Preparation & Procedure will be emailed to our employees. Area Leaders will follow up either with a call or meeting with their respective stores to discuss the checklistsputforthinthepolicy.

SMG HURRICANE POLICY & PROCEDURES

Beginning of Season Checklist:

1. This checklist is to be reviewed with each Area Manager every year at the beginning of the hurricane season. Do not wait until a storm warningtoexecutethischecklist.

2. Ensure you have your employees’ emergency contact information up todate.

3. Note the contact info for neighboring stores, and their store managers. Thisinformationcouldbeveryusefulafterthestorm.

4. Check that the store’s water drain systems are clear and operating properly.

5. Ensure the store’s computer battery back-up systems (UPCs) are operating properly and holding charge. Consult with the Company’s IT department if not sure how to do this. Any defective units should be replacedimmediately.

6. Check that all shutters, rolling doors and other window and door coverings are working properly. There should be wooden panels and the hardwaretoinstallthemtocoverwindowswithoutshutters.

7.Anywaterleaksshouldbefixed.

8. Review the store’s electric generator plan. The Company will have a number of electric generators available to deploy to stores as needed to deal with possible power outages after a storm. This plan should be reviewedwiththeAreaManagers.TheCompanywillalsoverifythatithas parts in stock for the electric generators: Oil filters, oil, and any other consumables.

9. The store should have sufficient extension cords (10-12 gauge) of the appropriate length to reach the computer terminals from a generator located outside the store. In addition, it should have enough power strips to plug in at least two terminals at the front counter, and the store computers.

10. Have available fluorescent lights (4’ to 6’ sets cost approx. $20-$30) and fans ready to help the store operate as comfortably as possible on generatorpower.

11. Each store should have a large banner printed with the words “OPEN”,todeployafterastorm.

12. Check that the store has enough tarps or plastic sheeting to cover all computer terminals and the servers, as well as the store’s sensitive merchandise(electronics,forexample),especiallyloanitems.

13.Checkthatthestorehassandbagstopreventflooding.

14. Set up a group text with the Store Manager, Assistant Manager, Area ManagerandDirectorofOperationssowecancommunicatepriorto,and after,thestormwithphotos andupdates.

PREPERATION PREPERATION

SMG HURRICANE POLICY & PROCEDURES

Pre-Storm Checklist

1. Activate this checklist once a storm has been announced, and at thedirectionofCompanyManagement.

2. All removable outside banners, signs and merchandise are to be moved inside the store and any trash is to be cleaned up so it doesn’t become a projectile during the storm. If possible, take down signs that refertoGUNS.

PRACTICE AND PROCEDURE

• At the beginning of the hurricane season, Area Managers will have a call or meeting with their respective stores to discuss the work plan put forth in thispolicy.

•Whenannouncingthatatropicalstormorahurricane event is approaching, the Area Managers will be activating the preparation protocol, executing the attached checklists to ensure all stores and employees arepreparedforthestorm.

• If necessary, company management will be communicating to the stores and all store personnel when the stores will be closing, taking as a priority the safetyofallouremployeesandthecompany’sstores.

• The current labor laws will be considered as a guide for the corresponding payroll payments to all employees while the stores are unable to operate in theirnormalhours.

• Discuss with your Area Managers the cash amounts thatwillbeleftinthestorebeforetheevent.

•Pleasereviewthebelowchecklistsandproceduresto ensure that you, your store and your teams are properlypreparedtoweatherthestorm

3. Ensure that the week’s payroll is 100% completed before leaving the store for the storm. The company will be sending out instructions to everyone as to how to handle scheduled hours for anticipated days to bemissedduetothestorm).Thiswillhelpensurepayrollisdoneandall employeestakencareof.

4. Place the entire contents of the jewelry cases inside the store safe. If there is space, do the same with small electronics and items of high value,includingGUNS.

5. Place tarps or plastic sheets over all computer terminals and the servers, as well as the store’s sensitive merchandise (electronics, for example),especiallyloanitems.

6. Whenever possible, place higher value items off the floor to protect from flooding. 7. Start and test generators. Have 10 gallons of gas in the store for the generator. (Your Area Managers will be in touch about how to secure and operate your generator safely when we reopen after the storm).

8. Check your stock level on generators and chain saws, as those 2 will be in HEAVY DEMAND following a storm. Start them to make sure they will work. You may need to buy starter fluid if the engines are carburetedtohelpgetthemgoing.

9. Other items to ideally keep in stock are water bottles, batteries, inverters, extension cords, flashlights, USB power banks, and unlocked cellphones.

10. Sandbags should be placed at the bottom of all exterior doors or bottomofshuttersifyouhavethemtosecureyourdoorstohelpcontrol flooding.

11. Make sure that when you close the store, you LOCK the safes and spinthedials. DONOTSIMPLY“DAYLOCK”THESAFE!

12. Contact the Company’s IT department to let them know you are done in the system so they can do a soft shutdown of the server on the storesidetosaveyourdata.

13. Take pictures of your store (outside, inside) after all preparations are completeandsendtoyourAMtoverifythestoreis“StormReady”.

14.Adviseallemployeestofilltheircars’fueltankspriortothestorm.

15. Determine a backup meeting point and time after the all clear is given post storm in the case where cell service and power may not be available. Typically, the store is the best meeting point. Make sure to allowenoughtimepoststormfortheteamtotravelandarrive safelytothestorelocation.

JEWELRY TRAINING

Jewelry Home Run Spotlight Ring in $91,005 in Jewelry Sales this month!

LAYAWAYS AND “ADD-ONS”

July is here and the key to having a successful Christmas In July,isto focusonlayawaysand“add-on”sales.

Helping your customers put items on layaway and adding on to their transaction means they can get all their holiday shopping done NOW before the end-of-year rush. They can also choose from a greater selection while taking advantageofsalepricesduringthemonthofJuly!

Be sure to ask every customer “Is there anyone else on your shopping list or anyone else you may need to purchaseagiftfor?”

Menoftenshopwithasinglepurposeinmind.Byasking the above questions, you can remind him of other people he may need to shop for now and layaway for Christmas.

Also ask every customer “Are there any other gift giving occasions coming up?” Beside Christmas, there could be birthdays, anniversaries, Sweet 16, Quinceañera, etc. happeningbeforeorduringtheholidayseason.

LetcustomersknowthatChristmasinJulyisalsoagood timetobuysomethingforthemselves!Saysomethingto them such as “We have some great values right now. Have you thought about treating yourself to something thisyear?”

Add-ons and layaways are the key to having a successful Christmas in July while also assuring your store will have a bigChristmaswhenyourcustomerscomeintopickuptheir layawaysinDecember!

Congratulations to Dave Skibinski, Juan Collazo and the Kissimmee 2 team! We worked together to pay a customer $15,000 for a 6.05ct diamond, which led to an HQ assisted sale of $71,088, resulting in a net profit of $56,088!

JEWELRY TRAINING

JULY BIRTHSTONE - RUBY

Closing the Sale by Creating Urgency

In the Layaways and “Add-Ons” newsletter article we discussed how Addon sales & Layaways are the key to a successful Christmas in July.

To accomplish these goals, we must be able to create urgency and close thesaletogetthecustomertoactnow.

Somesimplestatementsthatcreateurgencyare:

•Thisistheonlyonewehaveatthisprice

•I’veneverseenanotheronelikeit

•Theseareveryhardtocomeby

•Thisisone-of-a-kind

•ThisoneisBrandNewintheBox;wedon’tgetthatveryoften

•There’sagoodchancethatthiswon’tbeherewhenyoucomeback

• This is the nicest one I have for the money; chances are the next person lookingforsomethingsimilarwillbuythisoneifyoudon’t

• I don’t blame you for wanting to think about it, but this is the only one I haveandmostlikelyitwon’tbeherewhenyoucomeback

• I can hold the item for you on layaway with only $___ down so no one else cangetit!

•Layawaynowforthebestselectionandtobeattheholidayrush

Creatingurgencyisgoodcustomerservice!

How many times have you had customers leave “to think about it”, only to bedisappointedwhentheycameback,andtheitemwassold?

Createurgencynowsothattheywon’tbedisappointedlater.

Use the above statements to get your customer to act now and then use FreeLayawayuntilDecembertoclosethesale!

Here’stoahugeCHRISTMASINJULY!

GregWeiss,G.G.(GIA),DirectorofJewelryOperations

Ruby is the July birthstone – the name comes from the Latin word ruber/rubeus, meaning “red” – the color of love and passion.

In ancient India, ruby was called the “king of precious stones” for its rarity, hardness (second only to diamond), beauty and seeminglymysticalpowers.

Ruby has long been associated with life and blood, ruby was a symbol of power and youth in India. In past centuries, some believed this birthstone could predict misfortune or danger, and others claimed it would cure inflammatory diseases and soothe anger. Burmese warriors believed it made them invincible in battle. Medieval Europeans maintained that rubies bestowed health,wisdom,wealthandsuccessinlove. Ruby is found in Myanmar, Vietnam, Mozambique, Tanzania, Thailand, Sri Lanka, Afghanistan&Madagascar.

Ruby’s strength and red fluorescence make it valuable for applications beyond jewelry. Both natural and lab created rubies are used in watchmaking, medical instruments, and lasers. Lab created ruby has been around sincetheearly1900’s.

Ruby is the red variety of corundum and is a 9 on the Mohs hardness scale, making it practicalanddurablegemstoneforeveryday wear.Allothercolorsofcorundumarecalled Sapphire.

Christmas in July is Here!!

To make this the BEST EVER CHRISTMAS IN JULY it is time to start planning and getting ready for all the Friday Events, Contests, Sales, & Marketing events!! There will be $7,600 in cash prizes awarded and a Best Decorated StoreContestwithprizes.Contestdetailstofollow!!!$$$$

8 Action Items

Get Decorations & Marketing up by June 30th

Announce Best Decorated Store by July 3rd

Layaway Commitments (Individuals, Store & Area)

Set up 30% OFF Jewelry Case by June 30th

Set up $20 watches by June 30th

Set up $200 & less Jewelry Case by June 30th

Set up $20 Down Layaway case by June 30th

Price Point GM & Jewelry (Jewelry 5 per case & $50 minimum call outs on GM)

Friday Events

July 7 30% OFF Select Laptop Computers

July 14 $5 Down Layaway anything under $200

July 21 Additional 10% OFF any yellow tagged item

July 28 Tent Sale, Manager Specials, Customer Appreciation

Best Decorated Store Contest

Get out the Christmas decorations and be creative, the Best Decorated Store Contest Winner will receive $100 store lunch prize. One winner per group. Deadline to send in 3 photos to our judges by JUNE 30th!!

Management Camp was held in Miami, FL

June 21st and 22nd was a big success! We hope you all enjoyed attending!

Managers

Br1 Erick Espinal (Brevard 1)

Luis Gomez (Brevard 1)

James Nesthant (Miami 1)

Josue Fajardo (Miami 1)

Oscar Navarro (Miami 2)

Jihad Saadeh (West Palm 1)

Ivan Perez (West Palm 1)

SLA

Estefania Rivera (MIami 1)

Leticia Cofrancesco (Miami 2)

Dave Ramsey Smart Dollar Financial Wellness Program

Our Legislative Initiative in Puerto Rico Has Been Passed!

GreatNews!Ourlegislativeinitiativein Puerto Rico to get a law passed to allow us to go Paperless has been passed. Joe Genovese, Rosa Wedge and Edwin Lopez are spearheading theproject!

Important Message About Email Scams!

Changeyourpasswordregularly. Don'topenattachmentsfromanyoneyoudon'tknow.Theymight containmalwareorvirusesthatcanharmyourcomputerorsteal yourinformation.

Logoutorsignofffromyouraccountwhenyou'vefinishedlooking at/sendingemails.thiscanpreventunauthorizedaccesstoyour account.

Beonthelookoutforphishingemails.Theymightlooklikethey comefromapersonorcompanyyouknow,buttheyareactually fromscammerswhowanttostealyourpasswords,account numbers,orsocialsecuritynumbers.

Bewareofgenericgreeting,suchas"DearCustomer"or"Hello Friend".

Bewareofarequestforsensitiveinformationthatyoudidnot initiate,suchasyourbankdetails,creditcardnumber.

Bewareofasenseofurgency,suchasyouraccountisonhold, paymentisoverdue...

Alinktoanemailorfakewebsitethatlooksliketherealone,but hasaslightlydifferentdomainnameorspellingerrors.

PROMOTIONS

We are excited to welcome our new team members!

Edgar Montalvo Beauchamb Orlando 10, Florida

Janet Betancourt Kissimmee 7, Florida

Juan Constance San Juan 3, Puerto Rico

Lordrick Dick Grenada

Christian Cardona Flores San Juan Title 2, Puerto Rico

Alberto Gomez Orlando 6, Florida

Mileah Morah Orlando 2, Florida

Mason Papadeas Volusia 2, Florida

Anthony Payne Tampa 3, Florida

Ian Prescod Oistins, Barbados

Steven Richards Bridgetown, Barbados

Luz Rodriguez Orlando 6, Florida

Rozandra Saez Rosa San Juan 1, Puerto Rico

Glorymar Moreno Sanchez CGT1, Puerto Rico

Maxwell Seymour Freeport, Bahamas

Genesis Martinez Viana Fajardo 1, Puerto Rico

Felicia Wozniak Tampa 3, Florida

We are excited to announce that Rafael DeLeon (Store Manager at Orlando 6) is the new voice for our weekly webinars. Thank you! Rafael, for your hard work and commitment!

Webinar Training Schedule

July 3rd- Tips to make the initial contact easier

July 10th- Knowing your Features & Benefits

July 17th- Maximizing Your Lead Book July 24th- Diamond Basics 101 July 31st- Diamond Basics 102

STEVEN GAINEY Assistant Manager Volusia 2, Florida

SHANNON VELEZ Assistant Manger Montego Bay, Jamaica

JHONELL JENNINGS Assistant Manager Orlando 6, Florida

Green & Clean Schedule

Orlando 5

Orlando 6

Miami 2

Kissimmee 1

Kissimmee 2

Kissimmee 4

Haines City 1

San Juan 1

San Juan 2

CG 1

CGT2

HU1

MY1

PO1

PO2

YA1

AG1

AR1

VB 1

GY1

SJT1

July 15

July 15

July 25

August 1

August 1

August 1

August 10

August 15

August 15

August 25

August 25

August 25

September 1

September 1

September 1

September 1

September 15

September 15

October 15

October 21

October 21

SJT2 October 21

FJ1

October 31

Green & Clean Completed

Haines City 3

Miami 1

Orlando 1

Orlando 2

Orlando 3

Orlando 7

Kissimmee 6

Kissimmee 7

Kissimmee 8

San Juan 3 BY 2 CA1

GREEN & CLEAN

Store Cleanliness Helps Keep Customers Happy

Our company core value is keeping our stores Green & Clean. This means we not only provide the highest standard of integrity and superior customer servicebutweofferagreatpawn shopping experience! Our stores are not the typical pawn shop because we make sure they are clean and well-kept for a great customerexperience.

Keith Sexton, Director of New Site Development is implementing Green & Clean initiatives. Several stores have been completed, including landscaping, repairs, and freshly painted parking lots, bathrooms, and exterior of buildings. Several more stores are currently in progress and more stores on the way. We know that store cleanliness helps keep customers happy. We also know that people often talk more about poor experiences that positive ones. Now apply that to the digital world where news travels faster than everbefore.Mostpeoplecarrycellphones,whichmeansit'seasyto snap a photo and share it instantly with the world. This is why we aim to ensure our stores our exceptionally clean and wellmaintained.

QualitiesofaCleanStore:

Neatandcleanparkinglotsandsidewalksareimportant.These are the first areas customers see before entering a store. Keeping these areas well-kept and clean can speak volumes of a business. It sets the tone for a customer’s visit right from the start.

As with parking lots and sidewalks, having a pristine entryway should be prioritized. It should be well kept throughout businesshours,especiallyduringhightraffichours.

Entrywaysshouldbecleanfromtoptobottom,freefromdebris asacustomerentersthebusiness.

Cleanfloorsindicateabusinesstakesprideinacleanstore.

Restrooms should be clean, bright, fresh-smelling, and fully stockedwithalltheessentials.

Jewelry training in Bahamas!

Saidah Thorpe from Oistens, Barbados!

Antoine Fontaine from Dominica!

Kissimmee 7 Cookout Celebration and Tent Sale!! Great Job Wilmar and team on your marketing video to bring customers in!!

Tasha Thomas from Dominica!

Orlando 2 is ready for Christmas in July !!

Orlando 10 Christmas in July !!

Jewelry training in Barbados!

Steven from Volusia 1

Happy Birthday Ethy!

Kissimmee 1 Christmas in July!

Orlando 4 Christmas in July!

Orlando 1 Christmas in July!

Omar Armijo Area Tent Sale with Food Truck!!!!

Orlando 7 Christmas in July!

IN THE NEWS

Flex Shopper Sale!!

Congrats Joshuany Ocampo for closing a $15k Flex Shopper Sale!

Online Sale!!

Congratulations Oni from Kissimmee 8 for your $2,300 online sale of a Yamaha motorcycle!

West Palm Beach 1 celebrating Sasha's Birthday! Volusia 2 Christmas in July!!

Celebrations! Celebrations!

OUR MISSON

To be the largest and most profitable chain of pawn stores in the world.

OUR PURPOSE

To be the best at whatever we do; because our family, customers, community & company deserve it. CORE VALUES

Great Teams

Excellence in Every Role Green and Clean Open Culture of Trust and Accountability

Celebrate Our Accomplishments