A Message from the CEO
Importanceofbuildingbenchstrength:
Havingbenchstrengthmeansthatwehavedepthofpersonnelinevery position.Thebestdefenseagainstanykindofteammemberturnoveristo alwayshaveacapablereplacementprepared.Othersmightthinkofthisas being“overstaffed”orhavingtoomanytalentedpeoplecompetingforthe sameposition.Onthecontrary,benchstrengthsoftenstheblowoflosses andincreasesgains
Benchstrengthisaboutbuildingarobustandadaptableworkforcethatcan stepupwhenneeded,ensuringcontinuityandsuccessforourorganization. Investinginanddevelopingbenchstrengthiscrucialforseveralreasons:
1.RiskMitigation: Unexpectedeventscanoccur,suchasresignations, illnesses,orsuddenincreasedworkload.Havingemployeesreadytostep intokeyrolesatamoment'snoticecanhelpmitigatetheserisksandensure businesscontinuity.
2 FlexibilityandAdaptability:Abenchoftalentedemployeesoffersthe flexibilitytorespondtochangingmarketconditions,newprojects,or emergingopportunities.Itallowsustopivotquicklyandeffectively,staying aheadofthecurve
3.EmployeeEngagement: Providingopportunitiesforgrowthand developmentsignalstoemployeesthatweareinvestedintheirsuccess This,inturn,canleadtohigherjobsatisfaction,increasedmorale,and improvedretentionrates.
4.SuccessionPlanning: Buildingbenchstrengthisaproactiveapproachto successionplanning.Byidentifyingandgroomingpotentialfutureleaders fromwithin,weensureasmoothtransitionwhenleadershipchangesoccur
Together,wewillcreateateamthatiswell-prepared,agile,andreadyto tacklewhateverchallengeslieahead
IN THIS ISSUE March 2024 NEWSLETTER ISSUE 26
John Thedford, CEO A Message from the CEO Webinar Training Schedule Jewelry Training Community Outreach Promotions and New Hires TOP STORES & TOP SLA’s Store’s WOW Moments Celebrations Mission, Purpose & Values 1 2 2-4 5 6 7-8 9-11 12-13 14
Jewelry Training Panama Training Pics 2 Webinar Training Schedule March 4th Loan Guarantee Cards March 18th Layaways = Future Sales March 11th Sales standard #1 The Greeting. Ma 25th Warranty Plans t
Jewelry Training
MARCH BIRTHSTONE
Aquamarine & Bloodstone
Aquamarine and Bloodstone are very different when it comes to appearance, but they share a similar reputation for protecting one’s well-being.
The Aquamarine birthstone evokes the colors of the sea. From deep green blue to light, slightly greenish blue hues, faceted aquamarines are often free from inclusions and as clear as water, symbolizing purity of spirit and soul.
The name aquamarine comes from the Latin word aqua, meaning water, and marina, meaning the sea.
Aquamarine was believed to give the wearer protection against foes in battle and litigation. It was also thought to make the wearer unconquerable and amiable, and to quicken the intellect.
Aquamarine is a blue variety Beryl, which is the same gemstone as Emerald. Aquamarine is mostly mined in Brazil, Pakistan, Africa, Colorado, and California. Aquamarine is a 7.5 to 8 on the Mohs hardness scale and is durable enough for everyday wear.
The Bloodstone birthstone is typically a dark-green cabochon cut gemstone that contains red spots of iron oxide, the “blood” that brings health and strength to the wearer.
Bloodstone is also called heliotrope, a word from the ancient Greek that means “to turn the sun.” In fact, some believed that the sun itself would turn red if this gemstone was put into water.
It is generally found embedded in rocks or in riverbeds; primary sources for this gemstone are India, Brazil, Australia, China, and the US.
Bloodstone is a 6.5 to 7 on the hardness scale and should be worn with care to avoid scratching.
SOURCE: AGS & GIA
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Jewelry Training Schedule Week of March 4th Appraisals/ Sell Jewelry SMART Camp 101 Week of March 18th Appraisals/ Sell Jewelry SMART Camp 201 Week of March 11th Jamaica Jewelry Training Week of March 25th Appraisals/ Sell Jewelry
Jewelry Training Jewelry Packaging
Providing customers with attractive gift boxes and bags builds value for our brand and the jewelry we sell because it communicates to the customer that jewelry is special. It also enhances the customers’ experience when jewelry is given as a gift.
Make sure to display some of these boxes and bags in your showcases. This strategy motivates more people to buy jewelry since they can imagine giving the beautifully wrapped package to their loved one.
Packaging supplies are available to order through the Magic Business Forms online portal.
Ordering details available from Jackie Garcia.
Greg Weiss, GG (GIA) Director Jewelry Operations
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Commumity Outreach
Great day, helping to raise funds for a worthy cause!
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Salvation Army - Osceola Fore! Others Golf Classic
The
Rafael M. Trujillo Reyes Key Holder - OR4
WELCOME
PROMOTIONS TO THE TEAM!
We are excited to welcome our new team members!
Alison Cowen (Accounting Manager) - HDQ
Nick Vidal (MT) - Tampa 1, Florida
Dayana Cruz (SA) - TCI, Down Town
Matthew Fraser (SA) - Kingston 1, Jamaica
Dorynell Fradera (ATL) - San Juan Título 2, Puerto Rico
Liz A. Morales (SLA) - San Juan Título 2, Puerto Rico
Marque Beckford (SA) - Bahamas, Nassau
Alice A. Roman (SLA) - Caguas 1, Puerto Rico
Jaime Evans (SA) - Grenada. St George's
Elvano Johnson (MT) - Bahamas, Nassau
Kizzy Stewart (SA) - Grenada. St George's
Annika Cruickshank (SA) - Grenada. St George's
Luis A. Acosta (Jeweler) - Auburndale, Florida
Leonardo Pagan (TLR) - San Juan 2, Puerto Rico
Shinia Davis (SA) - Grenada. St George's
Charelis Franco (SLA) - San Juan 1, Puerto Rico
Roberto Aletto (Jeweler) - West Palm 1, Florida
Liz A. Morales (SLA) - San Juan Título 2, Puerto Rico
Yadira Alvelo (SLA) - Vega Baja 1, Puerto Rico
Keshia Irvine (MT) - Cayman, George Town
Giancarlo Sabillon (IA) - Miami 1, Florida
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Top 5 Stores in Net Revenue
StoreManager:EloyEstrada
StoreManager:JoeBaldyga
StoreManager:JihadSaadeh
KINGSTON2
StoreManager:NyokaBlake
CHORRERAFEUILLET
StoreManager:BolivarOn
Store Manager: Angie Garcia
Store Manager: Josue Fajardo
Store Manager: Yxela Santiago
Top
Top 5 Stores Loan Balances BARTOW
StoreManager:KathyOrtiz
Top 5 Stores in Net Revenue over Budget % WESTPALM1 MIAMI1
StoreManager:EloyEstrada
StoreManager:LuisCamacho StoreManager:Yxela Santiago
StoreManager:AngieGarcia
CHORRERAFEUILLET
StoreManager: BolivarOn
HAINESCITY1
$186,244 #2 MIAMI1 WESTPALM1 MAYAGÜEZ1 CAGUAS1
$227,536
#1
StoreManager:GabrielNieves StoreManager:LuisCamacho $134,584 $129,386
$133,702 #3 #4 #5
FEBRUARY TOP STORE PERFORMANCES
ORLANDO10 MIRAMAR CAGUASTÍTULO1
216.7% 139.2% 262.8%
185.5%
285.7%
#3 #4 #2 #5 #1
CAGUAS1
CAGUASTÍTULO1 MAYAGÜEZ1
StoreManager:GabrielNieves StoreManager:JihadSaadeh
$793,027 $747,848 $850,543
$762,060
#5
$964,856
#3 #4 #2
#1
KINGSTON2 BRADENTON ORLANDO10
308.2% 204.8% 310.5%
252.9%
#5 #1
StoreManager:NyokaBlake StoreManager:JeffreyMorales
335.5%
#3 #4 #2
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5 Stores Loan Balances over Budget %
TOP 5 IN RETAIL SALES
TOP 5 IN NEW LOANS
#2 #4 #1 #3 8 FEBRUARY TOP SALES & LENDING ASSOCIATE PERFORMANCES
#5
ChristopherSoto JenifferIzquierdo ChanellyEstrada ZoraimaBlanco Aurbundale,Florida Kissimmee1,Florida Orlando6,Florida Maimi1,Florida Maimi1,Florida $63,299 $56,954 $55,480 $62,690 $43,772
HeidyMena-Zamora
#2 #4 #1 #3 JoshOcampo JuanaPerez
ChristopherSoto LeonelFernandez Bartow,Florida
WestPalm1,Florida Aurbundale,Florida $135,986 $131,439 $128,246 $132,176 $127,335
#2 #4 #1 #3 LeonelFernandez JoseRivera ShairaRoma JaimeMatus JuanMartinez VegaBaja,PuertoRico Miami1,Florida CaguasTítulo1,PuertoRico Miami1,Florida Maimi1,Florida $85,529 $73,530 $69,603 $83,472 $59,499
TOP 5 IN TOTAL PRODUCTIVITY #5
JoseRivera
Maimi1,Florida VegaBaja,PuertoRico
#5
IN THE NEWS
Sales Tips from Josh!
Josh Ocampo
La Familia Pawn West Palm, Florida
In the realm of sales, there are individuals who not only meet expectations but surpass them.
Josh Ocampo from our West Palm 1 store is a standout team member, who is consistently #1 in Sales.
Josh employs four key strategies that consistently position him at the top of the sales leaderboard.
First, utilizing the Lead Log! The lead log, a customer wish list, is a valuable resource for team members to assist in personalizing their interactions with customers. Josh attributes his success to his unwavering dedication to understanding the wants and needs of his customers.
Secondly, Josh expertly utilizes our company finance options. Josh helps customers find the best financial options available, assists them through the approval process and finally to be out the door with their chosen item/s.
Thirdly, Josh makes sure to keep abreast of items that are coming out to sell. It’s important to be informed about upcoming items to anticipate customer needs, drive excitement and boost sales. Having product knowledge builds trust and credibility with customers.
Lastly, Josh is active on social media. Social media is a powerful tool Josh uses to connect with customers. By creating great content, showcasing products, Josh builds relationships, driving traffic to his stores, which increases sales.
Josh has set his sights on the ambitious target of $1 million in sales this year. His dedication to understanding customers, commitment to continuous learning and focus on building relationships serve as the pillars of his success.
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3611
2057
6798
10 IN THE NEWS
West Hillsborough Tampa, Florida (TP1)
Americana Blvd.
Florida (OR2)
Orlando,
Stirling Rd.
Hollywood, Florida (BR1)
IN THE NEWS
SMART CAMP AT PANAMA
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CELEBRATIONS
West Palm 1– Hitting $1 Million in PLO. Celebration in honor of WP1 team hitting 1 million in PLO.
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Parra , Nicolle
Dukes, Crawford
Ortiz, Roberto
Broderick, Chyna
Roman, Jessica
Morales, Jeffrey
Lincoln, Mikisha
Burton, Tkeyah
Jimenez, Virginia
Licorish, Ramona
McDermott, Lori M
Pagan, Sheila M
Torres-Reyes, Neftali
Goveo, Manuel
Pantoja, Brenda
Azpurua, Ramon M
Walrond, Kimberley
Bush, Lasharn
Navarro, Oscar
Rosado, Jessenia Luz
Zayas-Flores, Neftali
Weiss, Gregory Robert
Pierce, Latoya
Spence, Yanique
Graham, Georgia
Galarza, Pedro
Franco, Jonathan
Goveo Rivera, Manuel
Duncan, Saneka
Evangeliste, Erick
Florvil, Yves
Guzman, Iris
Guerrero, Roberto
Colon Ruiz, Lisbeth
CELEBRATIONS
Ortiz Colon, Esaul
Soto Lois, Paola
Sanchez, Luis
Madera, Johanna
Irvine, Keshia
Peterson, Candais
Cox, Oriel
Pryce, Theodore
Guzman, Daisy
Figueroa-Bravo, Pedro
Plummer, Christina
Roberts, April L
Batista-Quiles, Nelson
Ortiz, Jorge
Kanistras, Sarah J
Rivera, Ciribeth
Ortiz,
Feliciano, Diana
Merle Mendoza, Myrna G
Delgado Borges, Rosa
Diaz, Melido
Parra Palacios, Ruben
Cruz, Pablo J
Cooper, Bernard
Ortiz, Roberto
Frederick, Elrico
Alvarado, Josean Miguel
Licorish, Ramona
Young, Toudian
Osbourne, Lavern
Rosario Figueroa, Issys L
Medina Tanco, Krystopher
Pagan, Jose
Mortley, Steven
Fraiha, Samira
Bonheur, Kimly
Orengo Orengo, Enid
Rodriguez, Khristian
Cruz, Dayana
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Francisco
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Corporate Office Address: 2600 Lake Lucien Dr., Suite 116 Maitland, Florida 32751 Tel: (407) 478-7296 OUR MISSON CORE VALUES OUR PURPOSE To be the largest and most profitable chain of pawn stores in the world. To be the best at whatever we do; because our family, customers, community & company deserve it. Great Teams Excellence in Every Role Green and Clean Open Culture of Trust and Accountability Celebrate Our Accomplishments 14