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The Pinnacle Q3 2019
Boosts San Diego Convention Center “Donna Kacmarcik (Customer Sales & Service Manager), Shawn Lowery (General Manager), Jason Bussie (Data Operations Professional), James Zarharchuck (Wireless Network Administrator), Mark Baratti (Operations Manager), Mike Ferreri (Operations Supervisor), Adrian Miller (Technician II), Witold Myslinski (Technician), Alisal Alisal (Technician), Ray Nicolas (Technician), James Lagomitzis (Technician II), Ryan Holdren (Technician), and the rest of the team that I have missed here, were absolutely stellar in their performance. The collaborative network team worked extremely well together to produce a fantastic event. Thank you, TEAM for a great event planning cycle and a successful event! We look forward to the next event in San Diego. Your team was absolutely critical for the event and we appreciate the responsiveness and willingness to do whatever it took to ensure that Cisco Live went off without a hitch. Thank you!” JW McIntire, Show Manager, Cisco Live 2019 Washington State Convention Center “Alex Graham (Technician) and Mike Bowser (Technician), thank you for your quick response to move the phone line and Polycom from one side to the other in Yakima One. Also, thank you to Tim Wass (Event Coordinator) for your assistance with my last-minute layout changes in TCC Yakima One!” Lorrie Starkweather, Assistant to the President, WSCC Anaheim Convention Center “Smart City exceeded my expectations. They knew I had a limited budget and offered options to meet my budget. Tammy Espinosa (Customer Sales & Service Manager) and Michelle Dolph-Gualtieri (Event Coordinator) were wonderful to work with. I can only hope to have the same service next year in Las Vegas.” US Travel Association Show Management
GM Insight
A Boost for Caring & Giving Back Patrick Nelson − Operations Manager, Smart City San Antonio
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NYONE reading the Pinnacle can tell you that Smart City has a long history of caring and sharing. It isn’t just number ten in our daily business principles; it’s a way of life. Smart City has taken giving back to heart so much that it has become more than a tradition. Giving back has become a staple event for our annual GM meetings, and even a company-wide initiative called The Month of Service.
• an affiliate of Texas Children’s
Over the years, Smart City teams and individuals have contributed time, labor, money, and, most importantly, heart. From working the cook lines at the San Antonio Stock Show and Rodeo supporting education since 2003 to volunteering at the Los Angeles Downtown Women’s Center in 2019, we’ve done it all. In addition to our annual Holiday donations, some of our most memorable group outings in the most recent years include:
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• Las Vegas – Race for a Cure bene• •
fitting the Suzan G. Komen Foundation Los Angeles – Special Olympics Houston – Rise & Shine 5K Run/ Walk benefitting the Rise School,
Hospital
• GM conference – San Antonio – • •
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Salvation Army Christmas Present Distribution Reno-Sparks – iCan Bike Camp helping the Down Syndrome Network of Northern Nevada Denver – Chairman’s Cup and Partnership Open Golf Tournament benefitting Visit Denver Foundation’s scholarship programs Cincinnati – Annual Queen City Blood Drive benefitting the Hoxworth Blood Center Seattle – Ronald McDonald House Charities benefitting families with sick children
There are far too many events like these to list in one article showing how much giving back means to the Smart City family. Not to mention the individual efforts that are going on every day. To me, giving back has come to be at the heart of who we are as a company. We can, and we are doing more. So here’s a boost to you, Smart City. Thank you for caring and giving back!
It’s the People Mark Thompson − Digital Marketing Manager, Smart City Orlando
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MART CITY’S Business Principle #3 is “It’s the People… and great people flourish in an environment that liberates and amplifies their energy.” One way Smart City Orlando promotes a stronger team environment is through our quarterly team building events. From escape rooms to kickball games, we celebrate our collective successes in ways that refresh and realign our team. We seek to motivate the team with activities that work to accomplish improved collaboration. We’ve found our
most effective opportunities for these events are when they come after our busiest times, which offer a much-appreciated break from the day-to-day. Any successful team building activity is sure to provide a more comfortable, revived, and motivated team and workplace. We see the benefits yielded in and through excellent customer service experiences.
