Smart City Networks | Q3 2025 | Pinnacle

Smart City

at

VenueConnect 2025 and more!

Kickoff Football Season Q3 Upgrade Progress

IT’S THE

PEOPLE To the Top!..the Very Top!

2

Q3 SMART EVENTS across the map PAX West Seattle Convention Center

CEDIA Expo Colorado Convention Center

Seventh-Day Adventist World Headquarters America’s Center Convention Complex

Pokemon World Championships 2025 Anaheim Convention Center

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Comic Con 2025 San Diego Convention Center

ISTELive 25 + ASCD Annual 25 Henry B. Gonzalez Convention Center

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P I N N AC L E Q3 2025

the People 06 It’s New graduates, new team members in San Antonio and more

VENUECONNECT PAGE 13

REACHING FOR 5 STARS PAGE 15

Spotlight 18 Regional Take a look at what our Southwest teams are up to

Work 22 Teams Featuring teams from Orange County

Convention Center, Minneapolis and more

Improve Processes 28 Continually Upgrades to our centers and team training City Upgrade Progress 30 Smart In the works upgrades to our centers

POKEMON WORLD CHAMPIONSHIPS PAGE 20

DALLAS MDF INSTALLATION PAGE 29

Care and Give Back 38 We See what our team has done to improve the communities we operate in

KICKING OFF FOOTBALL PAGE 32

the Best 40 Seek Celebrating our team and recruitment To the Top!

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PRESIDENT

LETTER

Welcome to this issue of the Pinnacle, our quarterly look at the stories and people shaping Smart City Networks.

Inside, you’ll find highlights of the projects, events, and upgrades that defined this quarter. You’ll also meet the teams who brought them to life and see how their hard work continues to move us forward. The Pinnacle is here to celebrate success and recognize the people who make it possible every day.

This quarter showed once again how strong we are together. In Seattle, our team presented to the Convention Center Board of Directors and reinforced the value we bring to long-term partnerships.

At Connect Marketplace and VenueConnect, we reconnected with colleagues and industry leaders, reminding everyone that Smart City is a company built on innovation and service.

Our recent contract wins and renewals in Kansas City, Houston, and Hawai‘i are exciting milestones that show the strength of our partnerships and the quality of our work. These achievements also reinforce our commitment to excellence at every venue we serve.

MARK HALEY

President - Smart City Networks

LET’S KEEP THE MOMENTUM GOING. TO THE TOP!

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That same commitment was on display at some of the quarter’s most high-profile events, including the Pokémon World Championships in Anaheim and Otakon 2025 in Washington, D.C. Both required careful planning and flawless execution, and our teams rose to the challenge with professionalism and expertise.

As NFL season kicks off, we continue to demonstrate that same level of service in Indiana and Houston. Game days operations for the Colts and Texans bring unique challenges, yet our teams deliver the connectivity that keeps players, staff, media, and fans engaged from start to finish.

This issue also highlights the important network upgrades taking place across our centers. These improvements are more than infrastructure updates. They are investments in the future, ensuring we remain ready for whatever comes next.

Thank you for your hard work, creativity, and commitment. Together, you continue to raise the bar for what Smart City can achieve.

Let’s keep the momentum going. To the Top!

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Have a Story to Share?

Do you have a boost, event highlight, or story idea that deserves to be featured in our Pinnacle? We want to hear from you! Send your submissions to marketing@smartcity.com and help us showcase the great work happening across Smart City Networks.

P I N N AC L E Q3 2025

MANAGING EDITOR Sarah Finnegan

EDITOR Jocoby Bancroft

GRAPHIC DESIGNER Katie Short

The Pinnacle is published quarterly by Smart City Networks. For a hard copy or to be included in our distribution list, please email marketing@smartcity.com ©Copyright 2025 Smart City Networks. All rights Reserved.

COLORADO CONVENTION CENTER

To the Top!

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IT’S THE PEOPLE

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ROBBIE DEERY

Establishing Good Rapport At Smart City Networks, we empower our team members to reach their greatest potential. In this issue, we proudly celebrate Sean Paquette, Internet Operations Manager, and Robbie Deery, Director of Event Services in Las Vegas, on their recent Rapport gradu-

SEATTLE CONVENTION CENTER

Presenting Smart City Networks Smart City Networks recently had the opportunity to present to the Washington Convention Center Public Facilities District (WSCC PFD)

ations!

board of director’s, the committee charged

Both completed Leadership Breakthrough One, an intensive lead-

tion Center. Showcasing the strength of a part-

with the management of the Seattle Conven-

ership training program designed to challenge participants to dig deep and emerge stronger, more confident, and better equipped to lead. While it is a short program, it is absolutely packed with engaging exercises, meaningful insights, and dynamic challenges

nership that has thrived for more than 30 years.

The presentation captured what makes Smart City unique, meaning our people, our invest-

that inspire growth and transformation.

ments, and our community impact. One of the

As two of the newest additions to the Smart City family, Robbie

ing the Seattle team, showcasing both the

and Sean impressed with their willingness to dive headfirst into this rigorous training experience. Their energy, commitment, and enthusiasm were truly admirable. We are excited to see them apply the invaluable skills they developed in their daily work,

best moments came from a slide celebratlongevity of our employees and the diversity that shapes our culture. The Board noted how these qualities contribute to the strong, collaborative environment that continues to de-

strengthening both themselves and our entire organization.

fine the partnership.

Congratulations to both Sean

A timeline of Smart City’s sustained financial

and Robbie on this outstanding achievement!

investments in both the center and the City of Seattle further reinforced the long-term value of our relationship. In addition, we discussed our community service over the years, which reflected how Smart City’s ongoing commitment to community engagement aligns with SCC’s own values.

The feedback from the Board was overwhelmingly positive, underscoring just how meaningful this partnership is, and how much opportunity lies ahead as we continue building on this legacy together.

SEAN PAQUETTE

It's the People

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A Letter From David Bachler, SAFE Credit Union Convention Center General Manager

WE ARE WHAT WE Grow Beyond

One of the most nourishing aspects of my position is when I’m presented with the opportunity to pass on what I know. As I write this, I am honored and humbled that I get to dedicate these next few passages to a young man who has been one of the most promising talents I’ve encountered in a long time.

I first began my tenure at the SAFE Credit Union Convention Center (about a year ago). Admittedly, I was excited to survey the new facility I would oversee. Having undergone a massive renovation and expansion in 2019, this facility is a modern breath of fresh air. Boasting three different venues across the campus here in Sacramento, there was a lot to take in.

One morning, my adept colleague, Esteban Wences, was showing me around the facility. We were in two of the larger exhibit halls downstairs, which were original to the building (prior to the renovation). On the floor of the halls, one would see a uniform grid of utility boxes, neatly spaced exactly thirty-square-feet apart from one another. This grid spans the entire surface area of both exhibit halls.

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Esteban had gone on to explain to me that the networking of boxes had been previously daisy-chained with one another and that this system had been sufficient for what they needed it to do.

As I was listening to my young colleague explain the topology in place, I knelt to inspect one of the utility boxes further. After some time looking, I was amazed at what I discovered. There, tucked away (nigh out of sight) was infrastructure cabling in the box with an archaic cassette termination that to an untrained eye would have been missed.

Immediately, I ran over to the next adjacent box, then the next and the next. All were outfitted with the same unused infrastructure cabling. “You know what’s better than daisy-chaining, brother? Homeruns.”

We spent the remainder of the day looking at every telecom closet in the building searching for where this infrastructure cabling might converge. Lo and behold, in a subterranean closet, we found it. There in a telco-closet, I found a wall with a twelve-foot span of “110-blocks” (a termination junction for copper communication cables).

This was promising.

After some thorough inventory, I came to realize that this wall housed over five-hundred data circuits. After sending tone signal from the boxes, we discovered that this closet

9 This young man took on a project that has ultimately been a masterclass in infrastructure cabling and network implementation. He did not shy away from the breadth of scope, quite the opposite, he dove headlong into every aspect of it. All I had to do was direct traffic in a few ways and share some know-how from my experience doing the very same thing he is doing now.

When the project is completed in mid-October, we will have accomplished exactly what we set out to from the start. Establish direct runs for each of the boxes back to the IDF and make full use of each data circuit available along the pathway. Taking what was good and making it better.

If you are reading this, Esteban, thank you. Thank you for your dedication, enthusiasm and for stepping up above all my expectations. Please, never ESTEBAN WENCES

lose the verve you have for the integrity of your work. You have a talent for what you do, and I am so very honored that I get the privilege of work-

was, in fact, the home of where these pathways converged. Can’t believe I get to say this but, “Eureka!”

The problem, no cross connections at the 110-blocks existed.

Meaning no network equipment could readily be introduced into the pathway. A minor setback. What was important to me was that I had building blocks, and for a childhood Lego-maniac such as myself, that was all I needed.

Far more invaluable to this situation though, I had an eager mind in my colleague, ready and willing to learn. This quickly evolved into Esteban taking point on the execution of nearly every aspect of the project. We meet almost every day to look at how the project is going, tackle any unexpected hurdles, review any materials we will need for the next leg, etc.

ing next to you every day.

Smart City Networks Sacramento would like to extend our thanks to Jonathan Wiser (General Manger), Mack Smith (Engineering Manager) and Mark Quartarolo (Operations Manager) for your support and partnership in our endeavors to keep improving operations. I would also like to thank my mom and dad for all the Lego sets they bought me as a kid.

Long story long… Don’t accept the status quo.

Pass on what you have learned to those who come after. In the words of Grand Master Yoda…

“We are, what they grow beyond.”

It's the People

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CHLOE CERVERA, ALEJO ARTALEJO, JET POPLIN, TINA GARDNER

MEET San Antonio’s FANTASTIC FOUR The San Antonio team at the Henry B. Gonzalez Conven-

Then there’s Jet Poplin, Customer Service Sales Repre-

tion Center has four incredible new additions, and each

sentative, who goes the extra mile to deliver excellent cus-

one brings their own unique spark to the Smart City Net-

tomer service during the day and pushes limits outside of

works.

work through CrossFit, biking, hiking, and running.

First up is Chloe Cervera, Customer Service Manager,

And rounding out the group is Tina Gardner, Technician,

whose contagious smile can brighten even the toughest

who recently transitioned from the customer service de-

day. Known for her positivity and energy, Chloe is already

partment into operations. When she’s not diving into her

making an impact with both her team and customers.

new role, she’s happily caring for her more than ten pets at home!

Next is Alejo Artalejo, Technician, a problem-solver at work and a car enthusiast off the clock. When he’s not

With this lineup, it’s easy to see why General Manager

keeping events connected, you can find him restoring his

Guillermo Huerta calls them the Fantastic Four of San

beloved 1974 Corvette.

Antonio! We are thrilled to welcome Chloe, Alejo, Jet, and Tina to the team and can’t wait to see the amazing things they’ll accomplish together.

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Boost

“

“I want to recognize GENESIS LOZ ANO for her exceptional support during The Weeknd concert at NRG Park. She stepped in and provided critical assistance with a last-minute client request, ensuring everything was handled seamlessly under

”

pressure. Her professionalism, proactive communication, and calm handling of the situation

made a huge difference in delivering a positive client experience.”

RECOGNIZED BY Kyoko Sarchet-Hicks, General Manager, NRG Park

RECOGNIZING EXCELLENCE in Charlotte Charlotte Convention Center General Manager Karl Seeba wanted to shine a light on someone whose dedication has shaped the success of his team: Vanessa Cauthen, Event Coordinator.

Vanessa began her Smart City journey in March 1995 as a Customer Service Representative and quickly became

VANESSA CAUTHEN

a cornerstone of the Charlotte operation. Over the years, she has stepped into leadership roles during pivotal mo-

Her dedication did not stop there. During the pandemic,

ments, guiding the center through some of its largest and

Vanessa traveled to Kansas City to assist with a new

most high-profile events, including the Democratic Na-

venue and later returned to Charlotte as a part-time

tional Convention and the NRA Annual Meeting. Her lead-

Event Coordinator. In her current role, she continues to

ership helped build a loyal, long-term team that continues

make invaluable contributions, overseeing the service

to make an influence today.

desk, managing power orders, training new employees, and serving as a trusted resource for the entire team.

Throughout multiple transitions in leadership, Vanessa repeatedly rose to the occasion, from serving as interim

Karl describes Vanessa as a steady presence who en-

General Manager, to managing customer service, or pro-

sures operations run smoothly, even when he’s away.

viding stability during periods of change. When Karl joined

Her adaptability, competence, and commitment have

as GM, he leaned on Vanessa’s professionalism, patience,

made her an irreplaceable part of Smart City’s story at

and deep knowledge of both Smart City and the venue to

the Charlotte Convention Center and a true example of

help him quickly acclimate to his new role.

leadership in action.

It's the People

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CONNECT MARKETPLACE Miami

Making Connections at Connect Marketplace!

In August, Smart City Networks had the privilege of providing critical technology services for Connect Marketplace 2025 at the Miami Beach Convention Center. As both the center’s technology partner and an event sponsor, our support extended beyond the show floor. In addition to delivering reliable wired and wireless connectivity for exhibitors and attendees, we also provided complimentary services to show management, helping organizers stay connected and fully engaged throughout the event.

Behind this effort was a steadfast leadership team whose collaboration made the event a success. Pictured are Alexandra Zayas, Event Coordinator at the Miami Beach Convention Center, Dennis O’Gara, Senior Vice President of Operations, Products and Services, Tim Overall, Director of Florida Operations, Tim Wortman, Vice President of Operations Central Region; and Enric V. Escuer, General Manager at the Miami Beach Convention Center. Their combined expertise and determination exemplify how Smart City continues to elevate events across the country! We love seeing our team come together to make magic happen!

Boost

“

“THE SMART CIT Y STAFF [IN TAMPA] were very kind and a pleasure to work with for our event. Overall, the quality of the services provided were superb! Thanks for making our event a success.”

RECOGNIZED BY THE Phi Beta Sigma International Conclave

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VENUECONNECT New Orleans

Making Connections at VenueConnect!

This year’s VenueConnect 2025 in New Orleans brought together the venue and live event community for a week of collaboration, ideas, and industry leadership. Hosted at the Ernest N. Morial Convention Center, the gathering highlighted the innovations shaping the future, and Smart City Networks was right in the center of it all.

At Booth #602, our team met with venue leaders and event professionals, to exchange perspectives on strengthening infrastructure and enhancing the guest experience. The energy on the show floor made it clear how central technology has become to successful events.

A highlight of the week was the panel, “The Future of Connected Venues: Harnessing Emerging Technologies,” moderated by Smart City’s Dennis O’Gara. Joined by Greyson Rubin (Populous), Eric Blanc (Orange County Convention Center), and Michael Weeman (Orlando Venues), the group explored Wi-Fi 7, AI guest services, and smart security systems. Smart City also sponsored the Convention Center Roundtable session, where Tim Wortman, our Vice President of Central Operations, helped lead important conversations about the challenges and opportunities venue teams face today.

Both Dennis and Tim embody Smart City’s values of leadership, innovation, and service, and we are fortunate to have them representing our company on such an important stage. The week concluded with recognition for two Smart City partners: the Miami Beach Convention Center and the Minneapolis Convention Center, both honored with Venue Excellence Awards.

VenueConnect 2025 was a reminder of how far the industry has come, and how much potential lies ahead!

It's the People

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The role of a

GENERAL MANAGER At Smart City Networks, our General Managers carry an incredible responsibility:

performance. Our ability to balance

they are the steady hands guiding each venue toward success. Balancing operations,

day-to-day task with long-term goals

client relationships, financial goals, and team leadership, the role requires both busi-

is essential for maximizing revenue

ness savvy and a hospitality mindset. To capture what it truly takes, Tami Perez,

and enhancing the brand, while im-

General Manager(GM), shared her perspective on the many dimensions of the job:

proving service offerings. Essentially the GM acts as the heart of the

As a manager here at Smart City Networks, it is crucial in our success to have hospi-

Center, orchestrating all aspects of

tality management as part of our background. In The General Manager Role we over-

operations to achieve optimal per-

see all operations, manage staff, ensure our client satisfaction, and drive financial

formance and client satisfaction.

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Partner Appreciation Lunch The George R. Brown Convention Center (GRB) recently hosted its Partner Appreciation Luncheon, a special

Reaching for 5 Stars

gathering to honor the many partners who contribute to

Every Smart City Networks team across the

successful events every day. The luncheon highlighted GRB’s commitment to excellence by unveiling a new customer service initiative designed to elevate the already exceptional service Houston is known for. Guests also celebrated the achievements of past GRB Employees of the Month, recognizing the individuals whose dedication sets the standard for hospitality. Smart City Networks was recognized with four honorees, the highest of any department and we applaud the GRB local team for their amazing impact.

country has its sights set on the same benchmark: achieving 5 Star status. This program evaluates performance in areas such as customer service, operational excellence, safety, and network integrity, setting a high bar that ensures every partnered convention center delivers world-class service to clients and guests.

Recently, the San Diego Convention Center reached that milestone, earning 5 Stars and celebrating with a special lunch for the local team. The recognition is a reflection of their dedication to creating an outstanding environment for both visitors and employees, and

Boost

“

a reminder of what’s possible when teamwork, professionalism, and service come together.

What makes the 5 Star Program meaningful

It is always great to work with BRITTANY MATEL [in Colorado]. She is the epitome of professionalism and reached out to me with plenty of time before our event

”

to start working on the details. I hope we have the pleasure of working with her again next year.

RECOGNIZED BY THE American Psychological Association

isn’t just the rating, it is the people behind it. San Diego’s success showcases the impact of talented, committed teams who bring Smart City’s standards to life every day. Congratulations to the San Diego crew, and to all of our local teams who continue striving toward that 5 Star goal.

It's the People

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NICCO EVANS Spotlight The Smart City Spotlight is dedicated to boosting our team members for their extraordinary work and dedication to serving our customers. We recently caught up with NICCO EVANS, EVANS Technical Customer Representative at the Seattle Convention Center to learn more about his role and his center. A Navy veteran with a career path that’s spanned warehouses, sales, and construction, Nicco shared how his unique role bridges client service and hands-on technical expertise, why the Seattle team’s culture makes every event a collaboration, and what it is like to support major shows like PAX West. Nicco Evans, this is your Spotlight!

Hi Nicco! Thanks for your time. Let’s start with your

That’s cool! So what drew you to Smart City?

background. Have you always been passionate about Technology or did that come later?

N: At the time, I was working a job that had me moving heavy doors and cabinets every day, and it really took a

N: I’ve worked in a wide range of fields—from warehouses

toll on my body. I knew I wanted to find something differ-

and sales to construction and the military. I’m a Navy vet-

ent, something in tech, since that’s always been my pas-

eran, and that experience really shaped my discipline and

sion. When I came across Smart City, it felt like the right

work ethic. But even as a kid, I was passionate about tech.

opportunity. I applied for a technician role, but because

I loved taking apart old laptops and computers, learning

my background leaned so heavily on customer service,

how they worked, and trying to put them back together.

they offered me a spot as an Event Coordinator instead.

That curiosity never left me.

Looking back, I’m glad they did, because it gave me a solid foundation and eventually opened the door for me to step into my current position as a Technical Customer Representative, where I get to dive deeper into the tech side while still working closely with clients.

What does your job entail? How would you describe your day-to-day activities?

N: My role is really a balance of two worlds, customer service and technology. Day-to-day, I’m working with clients to understand their event needs, setting up and installing services, troubleshooting issues, and answering questions. No two events are the same, so I’m always learning something new and adapting.

A Technical Customer Representative sounds like an interesting balance between technology knowledge and customer service skills, which embodies Smart City Networks in a nutshell. Is it ever hard to balance those two sides?

N: It can be challenging at times, but honestly, I enjoy the mix. I get to talk with people, figure out solutions, and then also roll up my sleeves and get hands-on with the tech.

That balance keeps the job exciting.

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Do you have a favorite event so far? Why?

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N: There are so many, but with PAX West coming up, I’d have to highlight that. PAX West is this incredible mix of gaming culture, competition, creativity, and community.

Whether you’re there to try out new games, cheer on tournaments, or just vibe with fellow fans, the energy is unmatched. It’s one of those events where you can’t help but get caught up in the excitement. PAX delivers every single time.

Have there been any instances you can think of where you have used one of our 10 Business Principles in the Workplace?

N: Yes, the principle “Customers Define Quality” stands out to me. At the end of the day, it doesn’t matter how much technical work we put in if the customer doesn’t feel their needs are met. I keep that in mind with every event. I don’t just focus on setting up the service I take the time to walk them through it, answer their questions, and make sure they feel confident. To me, quality isn’t just about the product, it’s about the overall experience the customer walks away with.

What advice would you give to new hires who are starting with Smart City?

Do you have a favorite or rewarding part of your job?

N: Be a sponge soak up everything you can. Listen, learn,

N: Definitely the diversity. Traveling to other centers to

here. Work hard but also give yourself grace nobody ex-

help with events. I love that I essentially have two jobs in one. On one side, I get to connect with clients and help them feel confident that their event is set up for success.

On the other side, I get to handle the technical side installing services, solving problems, and seeing immediate relief on someone’s face when their issue is fixed. That

and don’t be afraid to ask questions. Curiosity is a strength pects you to know everything on day one. Mistakes happen, just make sure to learn from them. Be reliable, build strong relationships, and stay proactive. Progress is more important than perfection just aim to get better every day.

And lastly, what’s something fun that people might not

feeling never gets old.

know about you?

How would you describe your team culture in Seattle?

N: I play in an APA pool league here in Seattle. My team

N: Our team culture in Seattle is awesome. We’ve got a

offs in 9-ball. We even have the chance to compete at the

group of people who genuinely love what they do. Everyone’s willing to pitch in, support each other, and make

just clinched first place in 8-ball and made it to the playWorld Championship in Las Vegas. It’s been a lot of fun and a great way to connect with people outside of work.

sure events run smoothly.

What do you like most about Seattle Convention Center?

N: We support three amazing venues: The Seattle Center (home of the Space Needle and nonstop events), the Arch Building, and the brand-new Summit building. Each one is beautiful in its own way. What makes them even more special is their location right in downtown Seattle. From the waterfront to Pike Place Market to the first Starbucks, everything is within walking distance. It’s a pretty unique backdrop to work in every day.

It's the People

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SAN DIEGO CONVENTION CENTER Comic Con/ESRI highlight The San Diego Convention Center had a blockbuster quarter, hosting two of the city’s most high-profile events: Comic-Con International and the ESRI User Conference.

Both gatherings drew massive crowds and relied on Smart City Networks to keep attendees, exhibitors, and organizers seamlessly connected.

At Comic-Con, our team delivered fast, secure, and reliable connectivity for thousands of fans, vendors, and press members who descended on San Diego for the iconic celebration of pop culture. Every access point and every connection played a role in bringing the magic of Comic-Con to life.

Just days later, the ESRI User Conference transformed the convention center into a hub for geospatial innovators. Thanks to a recently completed Wi-Fi 6 upgrade, attendees experienced faster speeds, stronger coverage, and a network designed to handle thousands of devices in real time.

Both events showcased the commitment and hard work of the San Diego Smart City team, led by General Manager Matthew Chavez. Their tireless efforts behind the scenes ensured that two of the city’s largest and most complex events ran smoothly, proving once again how much impact a talented local team can make.

Regional Spotlight

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ANAHEIM CONVENTION CENTER Anaheim Pokemon World Champion The 2025 Pokémon World Championships returned to the Anaheim Convention Center in September, bringing together more than 30,000 attendees and 2,500 invite-only competitors from around the globe. Players battled for the title of World Champion in the Trading Card Game, Video Game, Pokémon GO, and Pokémon UNITE tournaments, alongside dozens of side events. Competitors also chased their share of the $2 million prize pool and invitations to next year’s championship.

Fans enjoyed panels, workshops, photo opportunities, exclusive shopping at the Pokémon Center Worlds store, and the chance to connect with trainers worldwide. Special guests, game artists, and content creators added to the celebration of community and culture.

Smart City Networks supported the event with more than three dozen wired and wireless networks for attendees, staff, and production teams. In a challenging environment, the network maintained peak performance, handled heavy usage, and kept service running smoothly from start to finish.

The effort did not go unnoticed. Event organizers praised the Smart City Anaheim team and our corporate NOC team for their immediate engineering support.

The client noted how the team worked late into the night at Registration, responded quickly to calls and texts, and kept every detail under control. Their message was clear: this was the largest Pokémon World Championships ever, and the smoothest execution to date.

“It’s rare to find such a strong combination of technical expertise and interpersonal skills. Great team!”

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SPOTLIGHT on Phoenix After more than a year as General Manager at the Phoenix Convention Center, Ryan McCart reflected on his move from the East Coast and how the transition has shaped his experience.

“It has been a very exciting transition to Phoenix, from the move, to working with a large team and getting to know everyone.

I even experienced my 1st desert summer!”

Regional Spotlight

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TEAMS WORK

23

Anime-zing Connection at Otakon

High Speed Fun At Animate! Orlando

The Walter E. Washington Convention Center and Events

The Orange County Convention Center welcomed Animate!

DC welcomed thousands of fans this August for Otakon

Orlando for its debut this quarter, drawing more than 15,000

2025, one of the largest celebrations of Asian pop culture

fans for three days of anime, animation, cosplay, and pop

in the United States. The convention featured a diverse

culture. The event was packed with creativity and energy,

lineup of panels, workshops, and activities covering an-

featuring live Q&As, gaming zones, interactive panels, co-

ime, manga, music, and video games.

splay wrestling, costume contests, and even on-site tattoos and piercings. Celebrity appearances, including Disney prin-

Smart City Networks supported the event with tailored

cess voice actors and legendary anime illustrators, brought

technology solutions to keep the show connected. Ser-

even more excitement to the show floor.

vices included a 70Mb bandwidth network, 12 network drops, 5 VLANs, and a Wi-Fi buyout for 300 users. These

Smart City Networks played a key role in supporting the

resources gave organizers, exhibitors, and attendees the

event’s most interactive features. The live gaming zones

smooth performance needed to power live demonstra-

were powered by Smart City’s high-speed internet, ensuring

tions, presentations, and interactive experiences.

every console battle and Just Dance showdown ran flawlessly for both players and spectators. By keeping latency

A special acknowledgment goes to Bray Pabalan, a Cus-

low and reliability high, the team created the seamless con-

tomer Sales and Service Representative III from our cor-

nectivity these experiences required.

porate office, who flew out to assist with the event, including helping man the service desk. The desk typically

A special thanks goes to the Smart City Orlando team and

handles high traffic during Otakon, but this year the load

the OCCC staff, whose hard work and collaboration made

was noticeably lighter, proof that the team’s preparation

Animate! Orlando’s first year a resounding success. With

and strong network design set the event up for success.

technology keeping the fun flowing, the event truly set the stage for many memorable years to come.

With every detail executed smoothly, the Smart City team once again demonstrated how expertise and collaboration form the backbone of an outstanding event experience.

Teams Work

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SCENTSY SPIRIT in Minneapolis The air at the Minneapolis Convention Center was filled with

delivered customized connectivity solutions that kept every

more than fragrance this summer, it was filled with Scentsy

part of the program running flawlessly. Services included a

Spirit! The company’s annual event brought thousands of

10Mbps dedicated circuit for registration, 200Mbps of band-

consultants together for a high-energy celebration featuring

width split between the general session and two breakout

training, recognition, entertainment, and exclusive product

rooms, and a 200-device wireless buyout to support staff

reveals. The gathering has become a signature moment for

operations. These resources ensured fast, reliable internet

Scentsy’s global community, giving consultants the chance

access for presentations, live demos, and behind-the-scenes

to recharge, connect, and get a first look at what’s ahead in

business tools.

the new season.

The Smart City Minneapolis team provided the technological For those unfamiliar, Scentsy is best known for its warmers

knowhow that made Scentsy’s flagship event shine, under-

and scented wax, a safer, wickless alternative to traditional

scoring our role as both a trusted partner to the convention

candles. To support this year’s event, Smart City Networks

center and a vital part of the attendee experience.

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Serving Up Connectivity AT THE BURGER KING CONVENTION The

Phoenix

Convention

Center

played host to the annual Burger King Franchise Convention, an international gathering that brought together franchisees, suppliers, and employees

to

celebrate

achieve-

ments and look ahead to the future of the brand. The multi-day event featured keynote sessions, product tastings (yum!), fundraising activities, and immersive showcases of new restaurant technologies.

Smart City Networks worked side by side with the Phoenix Convention Center team to deliver the technology foundation that kept the event running smoothly. Large-scale conventions like this depend on seamless internet access for everything from registration and mobile apps to live presentations and product demonstrations. Together, our teams ensured connectivity reached every corner of the event, supporting gen-

Planting the SEEDS OF SUCCESS The Atlantic City Convention Center bloomed with color during the Arett Sales Lawn and Garden Event, where vendors showcased everything from intricate succulent displays to eye-

Water, Water EVERYWHERE

catching holiday décor. This annual

The Virginia Beach Convention Cen-

gathering draws lawn and garden

ter welcomed the Virginia Beach

professionals from across the region

Water Joint Annual Meeting, uni-

to explore new products, trends, and

versally known as WaterJAM, the

inspiration for the upcoming season.

annual meeting of water and wastewater professionals showcasing the

Just as healthy soil sustains a gar-

latest in technology and innovation.

den, Smart City Networks provided

The event continues to grow each

the

that

year, bringing together organiza-

helped the event grow strong. With

tions committed to advancing this

150 Mbps of wireless bandwidth,

critical industry.

connectivity

foundation

exhibitors and attendees enjoyed reliable internet access for product

Smart City Networks supported the

demonstrations, sales transactions,

conference with a scalable Wi-Fi

and on-site business operations.

solution that began as a 375-device buyout and expanded to 500

The Smart City Atlantic City team

devices to match rising demand.

showed that even in a venue filled

The Virginia Beach Smart City team

with greenery and décor, it is the reli-

ensured reliable, high-performance

ability of the network that makes an

connectivity that kept the network

event truly thrive.

running smoothly.

eral sessions, breakout discussions, exhibitor interactions, and back-ofhouse operations.

Smart City Networks helped Burger King create an environment where ideas could be shared and innovations explored. Attendees absolutely could have it their way!

Teams Work

26

COLLECT-A-CON KC Brings the Fun The huge Collect-A-Con event returned to the Kansas City Convention Center for its fourth year, once again delivering an action-packed weekend of trading cards, anime, and pop culture. Fans from across the country came together to browse rare collectibles, meet celebrity guests, and take part in one of the most vibrant fandom gatherings in the nation. This year’s event even featured a live performance by hip-hop artist Waka Flocka, adding music and energy to an already unforgettable weekend.

Smart City Networks kept the excitement connected by providing the technology foundation needed to support thousands of attendees, exhibitors, and staff.

Our Kansas City team delivered stable Wi-Fi, secure wired connections, and the behind-the-scenes support that kept sales, demos, and fan interactions running smoothly.

With every year, Collect-A-Con KC continues to grow in scale and popularity, and Smart City is proud to help make sure the connections are just as strong as the fandom.

CREATIVE CONNECTIONS at the IX Center At the IX Center in Cleveland, unique challenges often call for creative solutions. Technician II Ryan Keenan recently faced one during the Outdoor RV Show, where internet access was needed outside in the middle of the parking lot to support the Food and Beverage stand.

Ryan drew on a method he had used before to solve a similar challenge: connecting a 100-foot-tall screen located more than 1,500 feet from a building without crossing property lines. The answer was a wireless point-to-point link, using a pair of radios to emulate a long ethernet run over a wireless bridge.

By applying that same approach at the RV Show, Ryan was able to beam connectivity out of the building and directly to the stand.

The result was reliable service that allowed attendees to enjoy food and drinks with the same level of convenience they expect inside the venue.

This example shows how Smart City technicians combine technical know-how with ingenuity, creating solutions that keep events connected no matter the obstacle. Way to go Ryan!

PINNACLE 2025 Q3 | SMARTCITYNETWORKS.COM

27

All Eyes On Us

and stay connected throughout the event with ease.

The Dome at America’s Center Convention Complex lit up with energy during the

On the very same day, the Gospel Music

Chris Brown concert, where thousands of

Hall of Fame was also hosted at America’s

fans packed the venue for an unforgetta-

Center, underscoring the variety of events

ble performance. Behind the music, Smart

our team can support simultaneously. Con-

City Networks delivered the seamless con-

certs, conferences, ceremonies, and every-

nectivity needed to keep the crowd online.

thing in between all rely on dependable con-

More than 8,000 people used Wi-Fi during

nectivity, and Smart City is ready to deliver.

the show, consuming over 2 gigabits of bandwidth without interruption.

A special thank you goes to Thomas Beltz, General Manager at America’s Center, and

Large-scale concerts present unique chal-

the local Smart City team for their out-

lenges, with thousands of devices compet-

standing work. Their preparation and ex-

ing for bandwidth at the same time. Smart

pertise made it possible to power multiple

City’s network infrastructure at America’s

major events in one day, proving that our

Center ensured fans could share, stream,

networks are built to perform at every level.

MADE IN HAWAI‘I FESTIVAL Showcases Local Innovation The Made in Hawai‘i Festival returned to the Hawai‘i Con-

Thanks to recent major network upgrades at the Hawai‘i

vention Center this year, continuing its three-decade tradi-

Convention Center, Smart City Networks delivered depend-

tion of showcasing locally made products and driving ma-

able support. The Hawai‘i team made certain that exhibitors

jor economic impact for the state. Produced by the Hawai‘i

had the bandwidth needed for transactions and demonstra-

Food Industry Association, the festival once again served

tions, while attendees experienced smooth, reliable Wi-Fi

as a vital platform for small businesses, giving them the

throughout the event. Connectivity played an essential role

chance to market directly to buyers, connect with consum-

in the festival’s success.

ers, and test new products in a thriving marketplace.

The Smart City Hawai‘i team exemplified how technology With more than 70,000 attendees and over 700 local busi-

and teamwork powered an event that matters deeply to the

nesses participating, the festival generated well over $10

community, keeping the spirit of the islands connected and

million for the local economy. That kind of scale required

growing stronger.

reliable technology services to keep vendors, buyers, and organizers connected at every stage.

Teams Work

28

CONTINUALLY IMPROVE PROCESSES

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29

RELOCATING THE CORE

at Kay Bailey Hutchison Convention Center Dallas The

Dallas

“This was an incredibly complex project that required de-

(KBHCCD) recently completed a major technology project

Kay

Bailey

Hutchison

Convention

Center

tailed coordination and execution,” said Rey Crespo, Smart

that showcased the scale and precision of Smart City Net-

City Networks’ General Manager at KBHCCD. “Our Dallas

works’ work behind the scenes. At the heart of the project

team worked tirelessly to ensure the center stayed connect-

was the relocation of the venue’s main distribution frame

ed while undergoing a major transformation.”

(MDF), the critical hub that powers connectivity across the entire center.

The successful relocation is more than just a technical upgrade. It represents Smart City’s commitment to continually

The undertaking required meticulous planning and execu-

improving infrastructure so our venues are prepared for the

tion. The Dallas Smart City team rerouted existing fiber,

demands of modern events. By strengthening the founda-

pulled and spliced new cabling, and carefully disassembled,

tion of KBHCCD’s network, Smart City has positioned the

moved, and rebuilt the MDF in its new home. To guarantee

convention center to serve clients, exhibitors, and attendees

uninterrupted service throughout the project, the team kept

with the reliability and performance they expect today and

the east side of the building live while the west side was

well into the future. Special thanks to the incredible Dallas

taken offline and rebuilt.

team for making this happen!

Continually Improve Processes

30

UPGRADE PROGRESS

Phoenix Convention Center

Anaheim Convention Center

The network upgrade to Wi-Fi 6 is being finalized in

The Wi-Fi 6 upgrade has been completed throughout

October, with the lower-level halls completing the last

the center, including a new IDF on the California Ter-

phase of the project.

race. Hosted Voice services will be added in a later phase of the project.

Santa Clara Convention Center

Hawai‘i Convention Center

Starting in November, all floor boxes will be rebuilt with

A large-scale project is in its early stages, involving a

new single-mode fiber and Cat6 cabling, replacing in-

full replacement of copper and fiber infrastructure, new

frastructure dating back to the 1990s. Completion is

cabling to all floor pockets, phones, and other loca-

expected by the end of the year.

tions. Work is scheduled to continue into early 2026.

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31

Walter E. Washington Convention Center A full Wi-Fi 7 upgrade is underway, with 582 access points being replaced or added along with new cabling and hardware. The year-long project began in August and will run through next summer.

Miami Beach Convention Center Phase 1 cabling work includes new Cat6 cable in 463 locations that Smart City identified, with Smart City providing oversight to ensure proper installation. Once complete, a second phase is planned that will add access points and activate the new design.

Kansas City Convention Center

NRG Park

A wireless upgrade to Wi-Fi 6 and 6E began in Septem-

A major Wi-Fi 7 upgrade is in progress across the Cen-

ber, with 435 access points and new cabling scheduled

ter and Arena. Work includes access point replace-

for completion early next year.

ments, new installations with cabling, a new IDF in the Arena, and outdoor fiber pedestals at seven locations to support large-scale outdoor events. All upgrades are expected to be completed in early 2026.

Continually Improve Processes

32

KICKING OFF FOOTBALL SEASON WITH SMART CITY Football season is back, and for Smart City

These successes are a direct result of the

Networks that means delivering the connec-

dedication of the Smart City Houston and

tivity and infrastructure that keep game day

Indianapolis teams. Their expertise, prepa-

running at some of the largest stadiums in

ration, and commitment to innovation keep

the country. At NRG Stadium, home of the

every connection strong and every event run-

Houston Texans, and at Lucas Oil Stadium,

ning at the highest level. Together, they dem-

home of the Indianapolis Colts, Smart City

onstrate how teamwork and technology com-

teams work behind the scenes to power the

bine to deliver football experiences that fans

technology that drives the fan experience,

and venues can count on week after week.

team operations, and venue services.

In Houston, Smart City supports Texans home games by providing telecommunications to broadcast trucks, sideline communications for coaches and officials, and a range of behind-the-scenes services that keep the game running smoothly on one of sports’ biggest stages.

In Indianapolis, the scale of services is immense. Nearly every part of a Colts game relies on Smart City’s network infrastructure.

VoIP phones support coaches and staff.

IPTV systems power more than 200 club TVs and concession stand menus. Networked

NRG STADIUM

registers process millions in sales. Security operations depend on Smart City systems for ticket scanning, access control, and Wi-Fi enabled NFL security checkpoints that regulate staff and media access. The Colts production team also relies on a dedicated network and high-throughput switching system to deliver video and audio to the big boards, ribbon displays, and cloud-based production tools. Specialized connections even extend to statistics crews, photographers, X-ray machines, and RFID gear tracking.

With more than 1,500 Wi-Fi access points deployed throughout Lucas Oil Stadium and petabytes of data processed during game day, the scale of connectivity is staggering.

LUCAS OIL STADIUM

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33

SMART STATS

with Lucas Oil Stadium SMART CITY NETWORKS

LUCAS OIL STADIUM

1,000 ACCESS POINTS inside the bowl alone

1,500 WIRELESS ACCESS POINTS in and around the stadium

200 TVS ALREADY ON IPTV with 1,400+ slated for conversion

$1.9M IN CONCESSIONS REVENUE supported by networked registers during a single game

46.66 PB OF DATA PROCESSED DAILY through the Arista core switch

4 TBPS+ THROUGHPUT CAPACITY on the video production network

EVERY AUDIO FEED INSIDE & OUTSIDE the stadium runs through Smart City’s network

TICKETING & SECURITY

Wi-Fi–enabled scanning, RFID readers, and facial-recognition checkpoints

50/50 RAFFLE KIOSKS connected for fundraising at every game

Continually Improve Processes

34

JACOBY’S JABBER Website Wrangling 101 Like Liam Neeson in Taken, I too have a very particular set of

Starting a new website from the ground up, though? That’s

skills. I can make fun marketing videos. I can handle social

another story. Templates help, but they usually get you about

media. I can write blog posts and Pinnacle articles. I can

90% of the way there. The last 10% (meaning the tweaks, the

host trivia events. I can even argue that the series finale of

customizations, the “make this button do exactly what we

Lost made perfect sense. One thing that has never been in

want it to do”), that’s where things get messy. What should

my toolkit? Building a website. Which is why this past year

be a quick adjustment often turns into a time-consuming

has been such an interesting challenge.

cycle of troubleshooting: finding the issue, researching solutions, testing fixes, and then testing again to make sure

The marketing team has been working on a full refresh of

nothing else broke in the process.

the Smart City Networks website. Something easier for show management, exhibitors, and attendees to navigate,

And yet, I found the whole thing surprisingly fun. Frustrating

packed with the information they need, and stylish enough

at times, sure. Hours would disappear while I wrestled with

to stand out in 2025.

a feature that ultimately didn’t make the cut. But instead of seeing those moments as wasted time, I’ve tried to view

I’ve had a little website experience before. In a past life at a

them as learning opportunities. This project has given me

production company in LA, part of my job was updating our

a chance to sharpen skills I never really had before, while

existing site with new titles. That was simple. The site al-

working toward something that will genuinely elevate how

ready existed. I just plugged new content into the framework

Smart City presents itself online.

that was there. Easy.

PINNACLE 2025 Q3 | SMARTCITYNETWORKS.COM

35

I’ve also had a fantastic team around me. Sarah Finnegan

At the end of the day, it all comes down to perspective. I

and I spent hours mapping out how we want the site to look

could focus on the frustrations, or I can recognize this as a

and feel. Paolo Burgos has been invaluable on the technical

chance to grow. I choose the latter. And while I may never

backend. And our new graphic designer, Katie Short, jumped

be Liam Neeson, I can now add “website wrangler” to my

right in, sourcing the images that make the site shine and

particular set of skills.

providing the sharp eye needed to polish it all up. I’m grateful to each of them.

Continually Improve Processes

36

BUILDING SKILLS, Strengthening Teams September was a big month for Smart City Networks, with

Team members included Alexis Medina, Ben Behnkendorf,

two important gatherings taking place in Las Vegas. The

Ben Kenaga, Chloe Cervera, David Daumit, Jesse Macias,

week began with our Midyear Review, where the execu-

Jomari Paguia, Karl Seeba, Katie Short, Mitch Hughes, and

tive team met at our corporate office to look back on the

Steven Sepulveda. Their energy and participation made the

progress we have made this year and outline goals for the

week a success and showed the value of investing in our

months ahead. These conversations set the stage for the

people.

continued growth of our company and reaffirmed our focus on supporting both our venues and our people.

A special thank you goes out to all the participants, the trainers who delivered such impactful presentations, and our cor-

The second half of the week shifted to Managers’ Train-

porate admin team for coordinating the travel, meals, and

ing, which brought together team members from across

accommodations that made the week possible. The joint ef-

the country. Representatives from San Diego, Indianapolis,

forts of the entire Smart City team turned this gathering into

Phoenix, San Antonio, Houston, Charlotte, and Orlando spent

a true success.

three days working closely with every department. The training sessions gave them the chance to build new skills, share

By combining review, training, and collaboration, this week

ideas, and learn best practices that they can take back to

in Las Vegas was all about preparing for the future while giv-

their local centers. It was also an opportunity to connect

ing our managers the tools they need to succeed today. We

with peers, strengthen relationships, and see firsthand how

are excited to see what comes next!

much knowledge and talent exists across our company.

PINNACLE 2025 Q3 | SMARTCITYNETWORKS.COM

37

CONTRACTS that Shape Our Future Smart City Networks continues to grow its national footprint with recent contract extensions and major competitive bid wins that underscore the strength of our partnerships and the trust our venues place in us.

In Kansas City, we secured a seven-year extension with the Kansas City Convention Center & Entertainment Facilities. This agreement builds on the partnership that began in 2021 and covers both technology and utility

NRG PARK

services. Recent upgrades, including a new fiber backbone and the transition to Wi-Fi 6 and 6E, have already improved performance across the venue, setting the stage for even larger events in the future.

In Houston, Smart City won a competitive bid to continue our decades-long partnership at NRG Park. The new contract brings Wi-Fi 7 and a full-scale network transformation to the Center, Arena, and surrounding campus, including outdoor coverage for major activations. With Houston set to host seven matches in the 2026 FIFA World Cup, these upgrades will be vital for fans, teams, and global broadcast audiences.

At the Hawai‘i Convention Center, Smart City secured a competitive bid win that extends our contract through 2034, ensuring long-term stability and continued innova-

KANSAS CITY CONVENTION CENTER & ENTERTAINMENT FACILITIES

tion at one of the premier venues in the Pacific region.

Together, these wins and extensions reflect our ability to deliver cutting-edge technology solutions while building lasting relationships with our venue partners. Each agreement strengthens our foundation and reinforces our role as the trusted technology provider for the nation’s largest convention and event facilities.

HAWAI‘I CONVENTION CENTER

Continually Improve Processes

38

WE CARE & GIVE BACK

PINNACLE 2025 Q3 | SMARTCITYNETWORKS.COM

39

TEED UP

for Giving Back at VC25 Smart City Networks continued its tradition of giving back by supporting the IAVM Foundation as a Flag Sponsor for the annual VenueConnect Foundation Golf Tournament. Held this year in New Orleans alongside VenueConnect 2025, the tournament brought together industry leaders for a day of camaraderie and support of a greater

Operation Clean Sweep

cause.

Representing Smart City on the course were Tim

At the end of August, the Smart City Networks San Diego team

Wortman, Vice President of Central Operations,

took part in this year’s Operation Clean Sweep, an annual initia-

and Dennis O’Gara, Senior Vice President of Op-

tive hosted by the San Diego Working Waterfront and sponsored

erations and Products & Services. Their partici-

by the Port of San Diego. The event brings together volunteers to

pation reflected more than just a round of golf,

help beautify the waterfront and protect the bay by removing litter

it highlighted Smart City’s commitment to invest-

and debris.

ing in the future of the venue industry.

Led by General Manager Matt Chavez, our San Diego team jumped

Proceeds from the tournament directly sup-

right in, collecting roughly 12 large garbage bags of trash. Along-

port the IAVM Foundation, which for more than

side the usual litter, the team even came across one of the day’s

40 years has funded scholarships, internships,

most unique finds: a platinum blonde wig. Did we keep it? Who

research, advocacy, and professional develop-

knows.

ment opportunities for venue professionals. The Foundation’s mission of advancing education

Our team’s participation embodies the spirit of Smart City Net-

and leadership across the industry aligns closely

works’ commitment to giving back. By supporting Operation Clean

with Smart City’s values of growth, service, and

Sweep, the San Diego team demonstrated not only their pride in

community impact.

the community they serve but also their dedication to creating a cleaner, healthier environment for everyone.

We are proud to stand alongside IAVM in supporting the next generation of leaders and strengthening the venue industry, one swing at a time.

get ready for

Coming soon to a Center near you!

We Care and Give Back

40

SEEK THE BEST

PINNACLE 2025 Q3 | SMARTCITYNETWORKS.COM

41

EMPLOYEE of the Month JUNE

MAY

JAMESON BURROUGHS Software Developer II

Jameson is working hard to improve

JEREMY STEPHENS

Technican II Colorado Convention Center

JULY

ALEX GILLIAM

Operations Manager Henry B. Gonzalez Convention Center

Dynamics. This is an unbelievably

While our operations Manager is

difficulty set of improvements which

on a leave of absence, Jeremy has

Since I began working here in August

will help with sales and customer re-

stepped

extraordinary

2024, Alex has been a foundational

tention.

Many of the improvements

way. He has been helping onboard

pillar of our center’s operations. His

are already helping sales and mar-

new employees, handling after-hours

leadership style is both empowering

keting and he’s just getting started.

calls without hesitation, and dedicat-

and respectful, he communicates in a

Jameson is working really hard to

ing time to thoroughly research and

way that educates without ever under-

create user-friendly dashboards and

resolve technical issues.

mining, even when addressing topics

up

in

an

beyond his scope of work.

remove current barriers. He is planning to create an app that provides its

He’s taken on a significant amount of re-

own share of process improvements

sponsibility and learned a tremen-

Alex played a critical role in my profes-

that will benefit sales and marketing.

dous amount in a very short time, all

sional development, guiding me through

while remaining incredibly depend-

a successful transition from customer

Jameson shows up to scoping calls

able. Simply put, I don’t know what

service to my current role as a techni-

with a smile and can-do attitude. In

we would have done without him

cian. His support was motivating and

instances where he is unaware of a

during this time. A huge thank-you to

encouraging,

challenge, he takes notes and is com-

Jeremy. Seriously, he gets five stars,

shift feel achievable and rewarding.

mitted to creating a solution. It can-

high fives, and all the well-deserved

not be understated that what Jame-

praise for his outstanding support.

making the challenging

He treats everyone with kindness and professionalism, whether they are col-

son is attempting to do is incredibly challenging. He is working against

Nominated by: Brittany Matel,

leagues, clients, or event guests. His

legacy processes, a long list of de-

CSSR Manager, Colorado

name is well known among our cus-

mands, and he approaches it all with

Convention Center

tomers, who trust and appreciate his

patience and optimism.

reliability and availability. Alex is often the first person they look for, know-

Jameson

asks

lots of questions

ing he’s always just a call away.

and takes current processes, legacy challenges, and is focused on mov-

Alex exemplifies what it means to be a

ing the needle. As his internal cus-

leader, and he absolutely deserves Em-

tomer, we are excited to see what he

ployee of the Month.

comes up with.

Nominated by: Christina Brown, Nominated by: Mark Haley, President

Technician, Henry B. Gonzales San Antonio Convention Center Seek the Best

42

SMART CITY

Welcomes Cristo Rey Student Workers This semester, Smart City Networks is proud to welcome four

portunity to build workplace skills, explore career paths, and

student workers from Cristo Rey St. Viator College Prepara-

see how teamwork drives success.

tory: Cesar Gonzalez, Samantha Rey Alegria, Reagan Barnes, and JaNyla Malone. Representing every grade level from

At the same time, this partnership reflects Smart City Net-

freshman through senior, these students will rotate through all

works’ commitment to supporting our community. By open-

our corporate departments over the course of the semester.

ing our doors to Cristo Rey students, we invest in the next generation of leaders while creating a space where they can

For eight weeks at a time, they gain hands-on experience in areas like customer service, accounting, marketing, and our technology department, supporting everyday office tasks while learning how a national company operates. It is an op-

A Letter from a

CRISTO REY STUDENT WORKER

Hello, my name is Samantha Rey, and I’m currently a Student Worker at Smart City Networks. As I am preparing to step into the workforce, I want to share a little bit about myself and my interests, my experience at Smart City, and some of my goals for the future.

During my time at Smart City, I have had the opportunity to gain experience in many different departments.

From Marketing to Customer service, I’ve also had a chance to work in accounting and the tech department.

For me personally, my favorite department working at Smart City is Marketing. Marketing really taught me a lot of things. I learned all about what marketing is and does in a company. It really showed me how Marketing is an important department for a company or business to succeed. I also got to learn about all the different convention centers Smart City is partnered with, I was able to look into their websites and social media. I learned the different ways to get engagement in social media posts like, best days to post, the type of content, and being consistent in posting.

Outside of work, I enjoy expressing myself through art, I love to draw in my free time and find inspiration in shows and movies I watch. I’m also passionate about PINNACLE 2025 Q3 | SMARTCITYNETWORKS.COM

learn, contribute, and grow.

43

JANYLA MALONE

SAMANTHA REY ALEGRIA

Senior

Sophmore

“I have recently joined the Big Brother Big Sister pro-

“My fun fact is that I have a

gram because I want to get

black retriever named Loki!”

an early start on supporting children”

REAGAN BARNES

CESAR GONZALEZ

Junior

Freshman

“A fun fact about me is that

“I like to play video games

I like to play instruments

on Xbox whenever I have

such as the Guitar and

the time.”

stand up Bass”

cheer, this year I’m going to join cheer for my school. Cheer has taught me a lot about teamwork and discipline, and to also lead with energy and positivity. I like to socialize with my friends and classmates as well; it helps me stay connected. And when I have free time, you’ll see me in the kitchen baking and trying out new recipes. These personal interests keep me balanced and constantly inspired.

Right now, I may not know what I want to do in the future, and I think that’s okay. One of my goals is to keep learning and to try new things and figuring out what excites me. Whether it’s in the Marketing department, design, business, or even something I haven’t discovered yet, I want to find a path where I can be creative and work with others.

I’m very thankful to have an opportunity to intern with Smart City and for everything I’ve learned so far.

SAMANTHA REY

High School Sophomore

Cristo Rey St. Viator College Preparatory 2-Year Student worker for Smart City Networks

Seek the Best

44

JULY Alexia Puckett

Tim Overall

Dina Shogren

Nicholas Catterall

Jesse Ruediger

Katrina Palenzuela

Nicholas Urquiza

Joshua Johnson

Candy Buck

Donald Brewer

Kenneth Nguyen

Mike Rose

Erika Rios

Gamil Abd-Elmalek

Jacob Huerta

Albert Janak

Bryan Flores

Sophia Ali

Jason Hartman

Clayton Gowiski

AUGUST Lester Michael

Nathan Reeves

Amon Carthan

Sal Bernal Flores

Nicco Evans

Samuel Pierre

Michael McKeen

Crystal Daniels

Chris Wharry

Alexis Mayfield

Rey Crespo

Max Adler

Tami Perez

Ben Behnkendorf

Shawn Lowery

Christy Hogan

Darrian Rilley

Madison Grimes

Symin Castillo

Jaime Sepulveda

SEPTEMBER Alejandro Patino

Jacoby Bancroft

Elias Delgado Jr.

Shawn Smith

Jennifer Roeder

Rennie Brown

Dewayne Martin

Bill Duke

Jim Erickson

Kevin Patch

Alex Gilliam

Terrell Collins

Kristin Reed

Tyresha Iverson

Jen Way

Mike Malone

Jomari Paguia

Jennifer Mezquita

HAPPY BIRTHDAY PINNACLE 2025 Q3 | SMARTCITYNETWORKS.COM

HAPPY

James Zarharchuck

BIRTHDAY

John Major

HAPPY

ANNIVERSARY

45

3 - 5 YEARS Gamil Abd-Elmalek

Earvin Claros

Alexis Flores

Michael Brown

Clayton Gowiski

Crystal Daniels

Mike Rose

Joshua Guajardo

Erika Rios

Antoinette Ibarra

Christian DeJesus-Cruz

Allegra Quiban-Gonzalez

Steven Sepulveda

Walter Quintanilla

Kyle Rainey

Raquel Chavez

Sergio Ramirez Ortiz

Michele Popp

Mohamad Sumren

6 - 9 YEARS Tania Ramos

Alejandro Patino

Michael Gartrell

Bray Pabalan

Ethan Cantu

Sal Bernal Flores

Sarah Finnegan

Alexus Gammage

Eric Mowrey

Matthew Chitwood

Dina Shogren

Rennie Brown

Cara Kroenke

10 - 14 YEARS Mark Thompson

Jesse Gallegos

Alexis Mayfield

Jennifer Mezquita

Brian Clear

Paul Russell

Alice Taylor

15 - 30 YEARS Nicholas Urquiza

Tina Shields

Rob Cartagine

Greg Smith

Jen Way

Julia Slocombe

Tammy Clark

HAPPY ANNIVERSARY Seek the Best

46

New Faces?

NEW HIRES’ at Smart City Networks

Albara Mutleq

Angie Sandoval

Brandon Rivera

Corey Flynn

Jet Poplin

Karla Brown

Katie Short

Krysten Rodriguez

Sylinda Noguez

PINNACLE 2025 Q3 | SMARTCITYNETWORKS.COM

47

REFERRALS:

Faster, Smarter Hiring at Smart City At Smart City Networks, we believe the best people often come from the people we already know.

Employee referrals have long been one of the most effective ways to build strong teams, and the data proves it: Why Referrals Work 55% faster to hire than other sources 50% lower cost-per-hire 88% of employers say referrals are their top source for quality candidates 45% of referred employees stay longer than 4 years 75% of referred hires are a strong cultural fit Referrals save $7,500 per hire on average Referred employees are 15% more productive and 20% more engaged Tenure Insight: Smart City Stands Out Smart City Networks’ average employee tenure is 4.7 years U.S. median tenure for wage and salary workers is 3.9 years Private sector tenure is lower at 3.5 years Manufacturing and finance average around 4.7 years, putting Smart City in strong company A tenure of 5+ years is considered long-term, highlighting employee loyalty and satisfaction Why This Matters In a labor market where unemployment hovers around 4 percent, stability and retention are more important than ever. Smart City’s ability to attract, retain, and grow top talent sets us apart, and referrals remain one of the best strategies for continuing that success.

Your Role If you know someone who would be a great fit for Smart City, send them our way. Referrals help us build stronger teams, support our culture, and guarantee we keep seeking the best together.

Click or Scan to join our team Seek the Best

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It’s the

PEOPLE.

We have great people who want to do well, who are capable of doing great things, and who come to work fired up to achieve them. Great people flourish in an environment that liberates and amplifies their energy.

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