Team Member Position Advancement

Houston — NRG

Team Member Position Advancement

Over the last few months we have had a few promotions of existing employees plus the return of one previous employee, this is contributing to the formation a great team. I want to take a moment and recognize these team members and say “Thank You” to them for the hard work and dedication they provide here at NRG every day.

Our first promotion here was to Apollo Tee as he transitioned from a part-time Technician to full time, and became the “go-to” guy for all of our installations here. He has been really focused on increasing his network knowledge on voice and data, as well as his communication with building staff, and coaching of his team members. When there are customers that need service, he is always ready to jump in with a positive attitude and go the extra mile to make them happy.

Next in our lineup is Kyoko Hicks, formerly a CSSR Manager at the GRB, before she explored opportunities with another company. She is now back as the Operations Manager here at NRG and bringing with her a positive and high energy leadership style. Kyoko has really taken the helm with the team. She is training and coaching her team on operations items, as well as cross-training them using her previous experience as a CSSR Manager. Her expertise is helping to bridge the gap you usually find between operations and customer service and only helps to make the team here at NRG more versatile.

Lastly, we have Raquel Boyd, who was also a member of the GRB. She was heavily involved with Rodeo and OTC this year and made an impression not only on the local team but also the building staff here at NRG. When the need arose to have a new Event Coordinator here at NRG, she was the obvious choice. She is always pleasant and kind and willing to help any way she can, even if it’s outside of what her role entails. She works well with the team, responds great to feedback, and works hard to get the team all the information we need to service all of our events successfully.