The Pinnacle Q3 2019
President’s Corner
3
Success Through Our Principles
A
S an avid reader of our Pinnacle, it is obvious that Smart City has a robust set of Business Principles guiding our team members’ daily efforts to serve our venue and event clients. These principles, coupled with our daily basics, manifest in tangible successes in a variety of ways. Those successes include boosts from customers, new business wins, like Sacramento, and successful upgrade projects, such as the fiber project in San Diego. Our teams across the country continuously demonstrate our principle of “We Care and We Give Back.” Smart City is a national organization but our roots are in each and every community we serve. We find opportunities throughout the year to make a difference and in some way make their community just a little bit better by donating their time and talents. In this endeavor our Las Vegas
Boosts
Minneapolis Convention Center “Thank you for all your hard work on our event! The success of our program is largely due to your efforts. It was a pleasure working with you and hope to see you again in the future.” Regis Annual Convention Tampa Convention Center “Smart City exceeded my expectations in detail and their prompt reply to my calls. Mitchell Hughes (General Manager) is always great to work with! Also, the young man that assisted him this year was also great. Would love to work with them in the future.” AP Reading Show Management
team participated in the first draft day at Cristo Rey, giving us the opportunity to mentor and create diverse experiences for students. We’re proud to help kick off this unique program, in its’ first year. (ref. p11) In November, we take this business principle to the next level with our “Month of Service.” This employee driven program is in its third year. Each of our local teams identifies a worthy cause in their respective community,
Virginia Beach Convention Center “Ryan McCart (General Manager) was extremely helpful with quotes and pricing, and he responded very quickly to get us what we needed--even replying to emails within just a couple of hours on the weekend! Jeremy Fackenthal, American Baptist Churches USA Biennial Mission Summit Indiana Convention Center “The Smart City team at the ICC was great! They had everything ready for us when we arrived and were ready and willing to help with all our lastminute changes/requests. They were beyond helpful and quick to make all necessary adjustments as they happened. Couldn’t ask for a better team and their willingness to help was beyond my expectations. Thank you, Indianapolis!!” Everton Burke, National Urban League
to donate their time in the spirit of the Thanksgiving holiday. I couldn’t be more proud of these efforts. To the Top!
Greater Columbus Convention Center “Thank you ALL for the hours, days, weeks, months, and year(s) you put into our event. You guys are the true definition of a hardworking/ cohesive team. Despite the long days, and a million request from us, you continued to smile and execute an amazing event for us. Your passion, dedication and commitment to our event meant the world to us and you really showed us that Columbus is one of a kind. You set the bar very high for our future locations… it will be hard to match what you did in service for the Annual Meeting. We feel like you were family to us and I already miss seeing you all on a daily basis. Thank you!” Krista LeZotte, Associate Director, Meeting Operations & Special Events, ASAE
