The Pinnacle Q3 2019
15
August Glenn Sparkes,IT Operations Professional Duke Energy Convention Center
June Sarah Finnegan, Quality Assurance Professional Las Vegas Corporate
Picture LEFT to RIGHT: Mark Haley (President) Sarah Finnegan (Quality Assuarance Professional) and Laureen Boykin (Sr. Director, Products & Services)
S
AR AH hits on so many of our company principals, but I wanted to highlight specific over- accomplishments that she has delivered on. I truly could not have gotten the training rolling and off the ground without Sarah’s extra help in the final details. She worked really hard and took ownership of it, which took a lot of weight off my shoulders. Sarah has a reputation of always being willing to pitch-in when needed, always with a great attitude. Bravo to Sarah!
July
Picture LEFT to RIGHT: Glenn Sparkes (IT Operations Professional) and Arnold Chavez (General Manager)
G
LENN SPARKES of embodies teamwork. Not just within his own center, Jalen Thomas, CSSR nor region but also with his neighboring Walter E. Washington Convention Center central region, Dallas, TX. He assisted Chris Pendleton (General Manager) of Kay Bailey Hutchison Convention Center in designing, installing and configuring their new network system which consisted of VMWare, servers (Domain Controllers, Shared File Server, WSUS, Firewall, Content Filter, DHCP/DNS, AD Web Portal and Helpdesk thru Spiceworks), ASAs, Backup System and Anti-Virus System. He had made time to assist Dallas remotely, in spite of the hectic event schedule and daily IT helpdesk obligations at the Duke Picture LEFT to RIGHT: Donnita Butler Energy Convention Center in Cincinnati, (Customer Sales & Service Supervisor) Jalen OH. He strongly believes that his success Thomas (CSSR), and Jim Erickson (General is also measured by the success of the other teams he had helped. Manager)
I
n the short amount of time here, Jalen has been reliable, determined and proactive. I’ve witnessed Jalen create a training method for his peers as well as offer to create an SOP. He always takes initiative in discovering innovative methods to implementing task that allows his colleagues to gain from it in the process. He’s always willing to stay late during events to assist the team with business demands. Recently, he has been shadowing the Ops team as he interested in being hands on with labor and programming. Jalen has passed his Network+ and A+ certs within the 5 months he has been with us and has accepted a position with our operations team – he is a rock star!
Boosts Atlantic City Convention Center “Ryan McCart (General Manager) was amazing. He was responsive prior to, during, and after the event.” Tavaria Adegbite, Northstar Academy / Camden Prep Retreat Colorado Convention Center “Stephanie Garcia (Event Coordinator), thank you! Your team was extraordinary in helping us! Huge thank you! ” Vicky Ashkenazi, Cool Automation, CEDIA 2019
