14
The Pinnacle Q3 2019
Team Member Updates
Anniversary Milestones
Smart City Corporate’s Circuits Analyst, Tina Shields, pictured with Jacki Miller (CFO), celebrated her fifteen-year anniversary with the company on September 13. We want to thank her for all of her hard work with Smart City for the past 15 years!
Smart City Phoenix’s Technician II, Greg Smith, pictured with Laureen Boykin (Sr. Director Products and Services), celebrated his twenty-year anniversary with the company on September 13. We want to thank him for all of his hard work and dedication to Smart City over the past 20 years!
Houston — NRG
Team Member Position Advancement
O Houston — GRB Angelica Earns EoM at the GRB Convention Center
A
NGELICA GR ANT (Event Coordinator) has played a major role in the success of the events visiting our facility. She always maintains a positive disposition and provides top-notch customer service to all of our clients. She has provided support to everyone in our departments and is always willing to provide mentorship to our newer team members. Our Smart City team is extremely grateful for all of her hard work!
ver the last few months we have had a few promotions of existing employees plus the return of one previous employee, this is contributing to the formation a great team. I want to take a moment and recognize these team members and say “Thank You” to them for the hard work and dedication they provide here at NRG every day. Our first promotion here was to Apollo Tee as he transitioned from a part-time Technician to full time, and became the “go-to” guy for all of our installations here. He has been really focused on increasing his network knowledge on voice and data, as well as his communication with building staff, and coaching of his team members. When there are customers that need service, he is always ready to jump in with a positive attitude and go the extra mile to make them happy. Next in our lineup is Kyoko Hicks, formerly a CSSR Manager at the GRB, before she explored opportunities with another company. She is now back as
Boosts Walter E. Washington Convention Center “Mark Haley (President) and the Smart City Team, I wanted to thank you all for a very well received presentation yesterday. It was clear that Smart City has been an outstanding partner to Events DC for 16+ years. Day over day, year over year, the investments you are making are having a direct positive impact on our operations. The result of this allows Events DC to drive our mission of being the industry leader in convention sports & entertainment. Thank you again for your time and commitment to success!” Jonas Hirshfield, Chief Technology Officer, Events DC the Operations Manager here at NRG and bringing with her a positive and high energy leadership style. Kyoko has really taken the helm with the team. She is training and coaching her team on operations items, as well as cross-training them using her previous experience as a CSSR Manager. Her expertise is helping to bridge the gap you usually find between operations and customer service and only helps to make the team here at NRG more versatile. Lastly, we have Raquel Boyd, who was also a member of the GRB. She was heavily involved with Rodeo and OTC this year and made an impression not only on the local team but also the building staff here at NRG. When the need arose to have a new Event Coordinator here at NRG, she was the obvious choice. She is always pleasant and kind and willing to help any way she can, even if it’s outside of what her role entails. She works well with the team, responds great to feedback, and works hard to get the team all the information we need to service all of our events successfully. I am very grateful for team members that are willing to go above and beyond not only for me but for the customers. A team like this is a team that will help take Smart City TO THE TOP!
