OUR CULTURE
Setting our direction
As we work to change our culture and become a High Reliability Organization (HRO), we will align all our work, training and communications around the principles of HRO by fostering a professional culture of respect, consistency and continuous improvement, aiming to provide safe, reliable and effective care, with the outcome of zero harm in support of our True North.
Our True North We are committed to our mission of continually improving the health of our communities serving with compassion and respect, one person at a time. We commit to work collaboratively as a system to lead a culture that is focused on high reliability by promoting safe and reliable activities at all times while celebrating and supporting the diversity of our team members.
SAFE. SOUND. SKAGIT.
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DENNIS MILLER, MD Emergency Medicine Chief of Staff Cascade Valley Hospital
We are SAFE. • We align our actions with our dedication to zero events of preventable harm to our patients and team members • We respond to concerns swiftly, with empathy and understanding • We design processes and systems to build situational awareness and manage both the expected and unexpected • We learn equally from our successes and shortcomings • We rebound and are resilient by innovating, challenging norms and leaning on our expertise
EDWIN STICKLE, MD Family Medicine with OB Chief of Staff Skagit Valley Hospital
We are SOUND. • We refine operations to create consistent and standard work • We encourage open forums for idea development and sharing • We use data to inform decisions and elicit innovative ideas We are SKAGIT • We inspire each other daily with confidence and genuine feedback • We seek and re-recruit all team members every day by investing in our constant commitment to dependability and safety • We share openly in a spirit of transparency
