Growth and Access

OWNER: Chief Physician Officer Mary Ann Hink, MD PRIORITY: We will be the choice for healthcare services in our region by providing care when and where our patients need us.

KPM #1 - PRIMARY CARE THIRD NEXT AVAILABLE

APPOINTMENT: This is the third open space in a provider’s schedule. This is a standard metric used in the healthcare industry to measure access within a provider’s schedule. This is used rather than the next actual appointment because it provides a more accurate representation of true appointment availability. Monitoring third next available allows us to determine if we need to increase access based on patient need. KPM #2 - SYSTEM SURGICAL

CASE VOLUME: A key component of our goal to build healthier communities is to improve access to healthcare services. As more individuals and families move into our communities, there is an increased need for surgical care in our region. To meet this need, we will increase our surgical cases to allow our patients to receive high-quality surgical care, close to home. SUPPORTING METRIC - EXTENDED HOURS: As the

industry continues to adapt to patient care preferences, we are seeing greater demand for patients to connect with their healthcare team outside of traditional business hours. To meet this need, we will extend in-person clinic hours as well as increase the number of telehealth visits we provide to our communities.