Phone Directory
Main: 360-435-2133 or dial 0 for the operator, who will connect your call.
Calling a local number: Dial “9” then “1,” followed by the Area Code “360,” followed by the seven-digit phone number.
Calling a department inside
Dial the four-digit extension (in bold).
Housekeeping: Ext. 2112
(Leave a message with your room number and name)
Notary Services: Ext. 1000
Billing: 360-814-7575
Patient Advocate: Ext. 7619
Case Management: For current patients, call 360-899-2469 For discharged patients, call 360-814-2379
Patient services and room features
Call a nurse: Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button.
Make a phone call: To place a call within the hospital, dial the last four digits. To dial local calls, dial “9” first, then “1” followed by the area code and seven-digit phone number.
Meals: Upon admission, your care team will determine your diet. Once your diet order is placed by your provider, you will receive the Daily Chef’s Special as your first meal. After your first meal has been delivered, a Unit Host will confirm your diet, take your order and answer questions.
If you are unable to make a selection for a given meal period, you will receive the Daily Chef’s Special. All diet orders are determined by the assigned healthcare provider. The Unit Hosts can assist you with meal choices, but they are unable to provide items outside your diet order. For questions or concerns,
please check with your provider and/ or dietitian. If needed, care staff can request a Unit Host to contact you.
Meal Hours:
Breakfast: 7 a.m. to 9:30 a.m.
Lunch: 11 a.m. to 1:30 p.m.
Dinner: 4 p.m. to 6:30 p.m.
Watch TV: Each patient room has a television. The TV is controlled by the bedside pillow speaker or the side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions. A TV channel guide is available in your room.
Sleep menu: To help you sleep and heal, we offer a sleep menu for your comfort including eye masks, ear plugs, warm chamomile tea, dimmed lights, curtains drawn and doors shut. Let staff know if you would like one of these services or any items delivered to your room.
Request a newspaper: Call Ext. 7752 for a complimentary edition of The Seattle Times.
Hearing impaired and interpreter services: Deaf or hard-of-hearing patients have access to a Video Remote Interpreter (VRE), TeleTypewriter (TTY) phone or a sign language interpreter. Let staff know if you need one of these services.
Housekeeping: Our Environmental Services Team will clean your room daily between 7 a.m. and 3 p.m. To call housekeeping, dial Ext. 2112 and leave a message including your room number and name.
Spiritual care: You and your loved ones may call upon our group of chaplains who are on-call seven days a week. Ask your nurse to request these services.
Reflections Room: A Reflections Room is located on the second level at the top of the staircase. It provides a sanctuary for people of all faiths for quiet meditation, prayer or conversation.
Advance Directives and Living Wills
We are usually reluctant to talk about our medical wishes until we’re faced with serious illness, injury or the need to make end-of-life decisions. Too often this results in family conflict, fear or confusion at a time when we are most vulnerable. Having the right documents in place is helpful to you, your family and your care team.
An Advance Directive is a written statement documenting your wishes about the type of care you want and will be used if you are unconscious or unable to speak or communicate for yourself.
A Living Will provides instructions to caregivers about specific medical treatment you would like or would refuse as part of your care plan, if you are no longer able to express informed consent.
A Durable Power of Attorney is a legal document that names a person who can advocate and act on your behalf in making healthcare decisions, in the event you are unable to make decisions for yourself.
To make these decisions:
1. Think about what is important to you.
2. Share your thoughts with your family and physician.
3. Name the person you trust to be your durable power of attorney. To do this, simply complete a Durable Power of Attorney for Healthcare document and then have it notarized. Blank documents are available at Skagit Regional Health facilities through nurses, case managers and social workers. Notary services are also available on site.
At Skagit Regional Health, additional resources are available for patients, families and staff to encourage meaningful discussion about receiving care and naming a medical power of attorney.
Additional resources are available through the Washington State Medical Association (wsma.org/ advance-directives) or caringinfo.org .
Patient Rights and Responsibilities
Skagit Regional Health’s patient rights and responsibilities policies reflect on the importance of respect and privacy, confidentiality, information and consent for care for each and every patient.
All patients have the right to receive care in a safe setting where you are informed about your health, treatment and recovery. Each patient has the right to personal privacy and rights to complete information about your medical bill.
Printed copies of the Patient Rights and Responsibilities are available upon request. The document is available in English, Spanish and Russian on the Skagit Regional Health website. (skagitregionalhealth.org/for-patients/ patient-rights-and-responsibilities)
Case Management: Planning for discharge
Skagit Regional Health Case Management staff includes Registered Nurses who collaborate with physicians, nursing staff and other healthcare professionals to ensure that patients receive the care
they need in a timely, cost-effective manner. Case Management is provided at no charge to patients. Your physician will decide when you are medically ready to be discharged from the hospital. While this means you no longer need to be in the hospital, it does not necessarily mean you are completely well. You may need follow-up care.
For patients staying at Cascade Valley Hospital, discharge planning by a nurse or social worker is available every day during business hours. Discharge planners will assist you with preparing for a safe, appropriate discharge either to your home or to an alternative level of care, such as a skilled nursing facility.
If discharging home, you will need to make arrangements for someone to pick you up. Please discuss discharge timing with your clinical team to ensure that you are prepared.
Feedback
After your stay, we will continue to seek your feedback through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. Please take time to complete this brief survey. The results will help us know what we are doing right and how we can improve.
If you have concerns or complaints, contact:
Patient Relations Coordinator: Call 360-814-8248 or email patientrelations@ skagitregionalhealth.org
Washington State Department of Health: 800-633-6828 or 360-236-4700
Centers for Medicare & Medicaid Services: 1-800-Medicare (1-800-633-4227)
Skagit Regional Heath Specialties and Services
• Cardiology
• Colorectal Surgery
• Dermatology
• Ear, Nose and Throat
• Endocrinology
• Family Medicine
• Foot and Ankle
Gastroenterology
Hospice of the Northwest Infectious Disease
Internal Medicine
Interventional Pain Medicine
• Neurology
• Occupational Medicine
• Oncology
• Orthopedics and Sports Medicine
• Pediatrics
• Plastic/Reconstructive Surgery
• Radiology/Imaging
• Rehabilitation
• Rheumatology
• Sleep Medicine
• Spine Surgery
• Thoracic Surgery
• Urgent Care
• Urology
• Women’s Health
• Wound Care
To find a doctor, use the Find-a-Doc tool on our website: skagitregionalhealth.org/find-a-doctor/find-a-doctor-search. To book an appointment: Call 360-428-2500.
Wellness is an ongoing journey encompassing all aspects of health: Physical, mental, social and emotional. Skagit Regional Health is here to help you Be Well by offering health education, classes, screenings and convenient access to local, expert care when and where you need it. Go to: skagitregionalhealth.org/be-well.
