Moving Forward

Journey to become a high reliability organization

Skagit Regional Health’s journey continues in a very positive trajectory. This voyage features our commitment to become a high reliability organization (HRO) by providing consistent excellence in quality and safety as a healthcare system. This trek toward becoming an HRO is a shift in our culture that will span the coming years and involve every member of our healthcare team: Our staff, providers, leaders and Board of Commissioners.

This is a truly collaborative venture for our system and essential to our future and, most importantly, our ability to continue to provide access to outstanding healthcare services for the people of our communities.

HRO aligns perfectly with our five Guiding Principles: Quality and Safety; Employee Engagement; Patient Experience; Growth and Access; and Finance.

The foundations of HROs are based in consistency, teamwork, communication, safety in raising concerns and asking questions, respect, accountability, improvement and learning. The outcome, as set out in our goals, is zero harm.

I very much look forward to continuing to travel this road with each of you. I am counting on our team to join the journey and help impact positive change for the benefit of our patients, team and community. We are Safe. Sound. Skagit.

BRIAN K. IVIE Chief Executive Officer