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Moxy Hotels Celebrates 100th Opening in Europe, Middle East & Africa with Moxy Belfast City
Marriott International proudly announces the opening of its 100th Moxy hotel in Europe, the Middle East and Africa (EMEA) with the launch of Moxy Belfast City. This milestone marks a significant chapter in the brand’s bold expansion and reaffirms its commitment to delivering playful, spirited stays for the modern traveller
Located in the heart of Belfast and the first Moxy Hotel in Northern Ireland, the 179key hotel is a prototypical Moxy property, showcasing the brand’s playful design and vibrant social spaces. Developed in partnership with MHL Hotel Collection, Moxy Belfast City is a conversion project that features signature Moxy spaces from the energetic lobby where guests can check-in at Bar Moxy and receive a complimentary drink on arrival, to its lively communal spaces ideal for day to night gatherings. In addition to its buzzing public areas, the hotel offers a grab-and-go concept, programming with a local flavour, and communal tables for guests to plug and play. Moxy Belfast City is within walking distance of Belfast City Hall, Ulster Hall, Victoria Square Shopping Centre as well as the many restaurants, bars, and nightlife that the Cathedral Quarter has to offer.
“Reaching 100 hotels in EMEA is a proud moment for the Moxy brand,” said Neal
Jones, Chief Operating Officer – Europe & Africa Premium & Select, Marriott International. “Moxy Belfast City embodies everything our guests love about the brand—bold design, energetic service, and a sense of fun that’s unmistakably Moxy. This latest addition to the portfolio continues Moxy Hotels approach of challenging the conventional hotel stays since its inception a decade ago. The brand has established itself as a leader in the upper midscale lifestyle segment across the region, with now 100 hotels in operation across 18 destinations in the region - representing 60 percent of the brand’s global portfolio.”
Since its global launch in Milan in 2014, Moxy Hotels, a part of Marriott Bonvoy’s portfolio of over 30 brands, has redefined the hospitality experience for the next generation of travellers with its industrial design, buzzing social spaces and bold programming. As part of its 10th anniversary celebrations last September, the brand
revealed plans to reach the 100-hotel mark in the region by the end of 2025. Since then, Moxy has made its entry into Spain, Luxembourg and Türkiye, and expanded across other European markets with openings such as Moxy Pompei (Italy), Moxy Verona (Italy), Moxy Nice (France), Moxy Warsaw City (Poland) and Moxy Kupferzell Hohenlohe (Germany).
Following the milestone opening of Moxy Belfast City, the brand will continue its growth momentum in 2025 with the debut of five new hotels by the end of this year including Moxy Alfragide Lisboa (Portugal), Moxy Dublin Docklands (Ireland), Moxy Hamburg – Finkenwerder (Germany), Moxy London Piccadilly Circus (UK) and Moxy Paris La Villette (France).
Moxy’s growth and consumer popularity has been aided by the brand’s focus on encouraging each hotel to add in their own unique styling components as authentic
nods to their surroundings and community, while staying true to the common brand narratives of escape, styling, and play.
Paul Higgins, Partner, MHL Hotel Collection, said, “We’re incredibly proud to be the 100th hotel in such a bold, energetic brand, and even prouder to open as the first Moxy Hotel in Northern Ireland. This milestone is about more than growth—it’s about bringing vibrant, playful spaces to a city full of energy and character. Belfast is the perfect backdrop for the brand’s spirit of connection, fun, and innovation.”
Moxy Belfast City is now open and welcoming guests. For more information, visit:
www.marriott.com/en-us/hotels/bfsoxmoxy-belfast-city/overview
Iconic Sheffield Hotel Rebrands Following 18-Month Transformation
Sandman Signature Sheffield Quays Hotel officially launches after extensive refurbishment of the former Best Western Plus
The rebrand of a well-known Sheffield hotel has taken place, following 18-months of extensive renovations.
Sandman Signature Sheffield Quays Hotel replaces what was previously the Best Western Plus Sheffield Quays Hotel on the three-acre site on Victoria Quays.
Northland Properties, the Canadian owner of Sandman Hotel Group, bought the hotel in June 2022, taking over operations immediately. Renovations began in November 2023, and will be fully complete in Summer 2026.
All 128-bedrooms in the four-star hotel have now been completely renovated, falling into seven bedroom-types, including family rooms. Meetings and event spaces have also been reconfigured and refurbished.
The bar and restaurant has been relocated from the first floor to ground level, utilising what was previously unused space in Grade II listed arches beneath the six-story hotel. The arches date back to 1855 and have been restored to show off the original stone, brick and steel. A new dining concept, Tavern on The Quays, has been introduced and opened its doors on 22nd September to hotel guests and the general public.
The Tavern offers a contemporary spin on the classic pub, blending the modern style of The Tavern Collective venues already established in North America with a more traditional British setting and ‘laidback steampunk vibes’. The 5,000 sq ft bar and restaurant will seat 90 diners alongside a generous bar area, and private dining arches with space for 40 people. A 200-capacity ballroom for weddings and parties is currently being created, and an outdoor patio overlooking the water will also follow.
Leisure facilities have been rebranded to Signature Spa & Leisure. A full fitness suite refurbishment took place earlier this year, extending the space and adding state-of-the-art functional, resistance and cardiovascular equipment. Further refresh works to the 20m heated swimming pool, changing rooms, sauna and steam rooms will finish in 2026, along with the addition of treatment rooms.
An additional 32 bedrooms will be added to the hotel in 2026, taking Sandman Signature Sheffield Quays Hotel to 160-bedrooms, and will include suites with kitchenettes and balconies. A remodel of the reception area is also still due to take place.
The building originally opened as part of the Stakis Hotels group in the 1990s, before becoming the Sheffield Hilton. After a brief closure, in 2020 it was taken over by Best Western Plus under Legacy Hotels, before the most recent takeover by Northland Properties in 2022.
Kelly Murray, Regional Director for the Sandman Hotel Group, said: “Whilst we have been successfully operating the hotel for over three years, it’s fantastic to now be able to show off the full rebrand to Sandman Signature Sheffield Quays Hotel. We’ve been working hard to make improvements which will hugely improve the experience for our guests. The bedroom renovations, the leisure facility improvements and the newly designed event spaces all help to create a modern, calm and tranquil place to enjoy a visit whether it’s for business or pleasure. The introduction of Tavern on the Quays, and the relocation of the dining and bar area to underneath the historic arches, has made a huge difference, creating a really stylish and welcoming atmosphere and allowing non-residents to more easily enjoy the facilities too.”
Sandman Signature Sheffield Quays Hotel joins five other properties owned by the group within the UK and Ireland: Sandman Signature Aberdeen Hotel & Spa; Sandman Signature Newcastle Hotel; Sandman
Signature London Gatwick Hotel; Sandman Signature Glasgow Hotel; and Portmarnock Resort & Jameson Golf Links. The group is currently building a hotel at Edinburgh Airport, due to open in 2028.
The hotel and its associated facilities employ 80 people.
For more information, go to: www.sandmansignature.co.uk/sheffieldquays
Strand Palace Unveils New Spaces Following £55 Million Refurbishment
Part of L+R Hotels, the landmark central London hotel launches new MICE proposition, following its significant renovations
On 10 November 2025, London’s Strand Palace unveiled a £2 million Meetings & Events renovation, strengthening the landmark property’s position as a leader amongst London’s hotel offering, from both a business and leisure perspective.
The brand-new offering is the next phase of the hotel’s £55 million refurbishment, the first phase seeing the complete renovation of the hotel’s public spaces, guest rooms and historic façade in 2020. Bringing over 115 years of hospitality expertise, the iconic property, which is set in the heart of Covent Garden, is now bolstering its corporate offering with an impressive 12 new meeting and event spaces, bringing the total on-site event spaces to 16.
The initial redesign blended the hotel’s historic Art Deco heritage with modern, contemporary features, reestablishing the property as a landmark London hotel. The brand new MICE spaces will match the wider renovations, combining timeless Strand Palace heritage with contemporary elegance. The spaces will incorporate
state-of-the-art technology, paired with a dedicated on-site support team, and a bespoke catering offering.
“Our goal was to honour Strand Palace’s heritage while redefining it for today’s guest,” said Matthew Beard, Managing Director of Strand Palace. “The launch of our 12 new spaces is set to offer our corporate and leisure guests the best possible experience for their events right here in the heart of London. Following the hotel’s multi-million-pound refurbishment of all 788 bedrooms, Haxells Restaurant & Bar, The Palace Tea Parlour and 1909 private dining room, we’re excited to announce the launch of this new chapter of Strand Palace.”
The completion of the hotel’s MICE refurbishment brings the transformed property into a new era within the L+R Hotels portfolio, as it looks forward to welcoming leisure and business travellers to its new venues.
For more information, visit: www.strandpalacehotel.co.uk
Focus Hotels on Preparing for a Challenging Winter
Prioritising energy, staffing, and supply chain resilience
As winter approaches, UK hotels can expect added challenges - from rising energy costs and staffing shortages, to supply chain disruptions and maintenance issuesduring what is traditionally one of the most demanding periods of the year.
Stephen Cresswell and Lara Beechey, Operations Directors at Focus Hotels, the hotel management company with a portfolio of over 1,500 rooms across the country, have some advice on how hotels can prepare and equip themselves for the winter months.
Advice for Overcoming Winter Challenges
1. Rising Energy Costs:
With heating, lighting, and hot water usage peaking during winter months, hotels can invest in energy-efficient systems such as smart thermostats to automatically adjust room temperatures and reduce unnecessary heating, occupancy sensors, and LED lighting which can consume up to 80% less electricity. Locking in fixed-rate energy contracts and conducting HVAC maintenance can also help manage costs and avoid service disruptions.
2. Staffing Shortages:
Recruitment and retention is an ongoing challenge, particularly for front-ofhouse, kitchen, and housekeeping roles. Recommendations include offering flexible scheduling, seasonal bonuses, and crosstraining programs. Partnering with local colleges and temporary staffing agencies can also help to fill gaps during peak periods.
3. Supply Chain Disruptions:
Hotels are facing longer lead times for critical supplies such as linen, toiletries, and seasonal décor due to global logistic bottlenecks. However, by placing winter orders early, diversifying suppliers and maintaining buffer stock for high-demand items can help hotels during this time.
4. Evolving Guest Expectations:
Today’s guests expect cosy, tech-enabled, and personalised winter experiences. Enhancements like seasonal menus, spa packages, smart room controls, guest messaging apps and mobile check-ins are becoming key differentiators. Sustainability also plays a growing role, with visible ecoinitiatives increasingly influencing booking decisions.
5. Maintenance and Weather Risks:
Hotels can get ahead with some pre-winter inspections; insulating exposed pipes, developing contingency plans for extreme weather, snow and ice management, stocking up on de-icing supplies, along with a review of emergency power backup and staff safety protocols.
A Winter Operations Checklist for Hotels
A focused Winter Operations Plan can help hotels navigate the season, with a checklist including:
• Optimising energy efficiency across the property
• Preparing staff with seasonal training and updated protocols
• Securing and diversifying supply chains
• Enhancing guest comfort with warm décor and seasonal offerings
• Implementing energy-saving measures that guests will notice and appreciate
• Ensure all statutory H&S training and licensing training is refreshed
Sustainability throughout the Winter
Guests are increasingly seeking out hotels that demonstrate real environmental commitment, with properties responding by implementing practical changes such as refillable toiletries, low-flow fixtures, towel and linen reuse programs, and local food sourcing. Investing in energy-efficient appliances and ENERGY STAR-rated equipment in kitchens, laundry rooms, and guest areas can help establish more sustainable practices too. Hotels can add signage and digital displays to help communicate these efforts, boosting guest engagement and loyalty.
January: A Strategic Opportunity
The typically quieter month of January offers a valuable opportunity for hoteliers to regroup and reset, whether it’s a chance to roll out team strategy meetings, recognise high performance, plan staff leave, complete maintenance tasks, or review inventory and data systems.
Autumn Budget
Ahead of the upcoming autumn budget, the hospitality sector is urging the Government to apply measures which will ease the struggles facing all hotels this winter, and
beyond, including extended business rates relief, energy bill support and reducing VAT for hospitality services. These measures would offer much-needed relief for operators contending with rising costs and the impact of the upcoming increase to the National Living Wage.
Visit our website, to find out more about Focus Hotels: www.focushotelsmanagement.co.uk
Revolutionising Pub Entertainment with HQ.FM Pub Quiz Software
Affordable, ready-made pub quizzes and games — no hassle, just more fun all week
In an age where entertainment must be fast, flexible, and fuss-free, HQ.FM Pub Quiz Software is leading the way with the latest in pub quiz technology; without the hassle. Say goodbye to clunky setups, expensive hardware, and hidden costs. All you need is an internet connection, and you’re ready to deliver a full evening of fun, competitive quizzing.
At just £20 (+VAT) per week, HQ.FM provides incredible value. Unlike many quiz packages, there’s no per-night or per-use charge; just one budget-friendly fee covers it all. That means you can host quizzes across multiple nights throughout the week without paying a penny extra. Whether you’re running a Monday night quiz to boost trade or rounding off the weekend with a Sunday night challenge, HQ.FM scales effortlessly to your schedule.
What sets HQ.FM apart is its simplicity. No technical expertise is needed. Everything is managed through a streamlined, intuitive interface. The software is cloud-based, so there’s nothing to install or maintain. All you need is a laptop or tablet and an internet connection; no hidden setup fees, no extra equipment, no surprises.
We even write multiple quizzes each week for you to use!
But HQ.FM is more than just quizzes. The package includes engaging extras like a digital version of bingo and the classic Play Your Cards Right, both of which can be easily projected onto TVs or big screens. These interactive features help venues keep audiences entertained between rounds or across different nights, adding even more value to your subscription.
In an industry where margins are tight and customer engagement is everything, HQ.FM delivers a smart, affordable, and professional solution. Whether you run a busy city-centre bar or a quiet country pub, this is a tool designed to elevate your events and keep punters coming back for more.
Why settle for outdated formats like pen/ paper quizzes or overpriced gimmicks? With HQ.FM, pub entertainment just got a whole lot smarter; simple to use, packed with multiple features, incredible value for money, and no cheating!
Try it today and turn your quiz nights into a weekly highlight - without the headache.
Contact Simon at HQ.FM today on WhatsApp: 07941 322339 or email at: ops@hashtaghosts.co.uk
HOW MUSIC CAN INFLUENCE CUSTOMER BEHAVIOUR
The Power of Music
Two-thirds (66%) of UK adults admit that the type of music played in shops or businesses (such as cafes or salons) influences what they buy and their habits – with 27% saying “definitely” and 39% answering with “probably”.
Our study* of over 2,000 UK adults further revealed the music genres customers believe business owners should play to persuade them to spend, spend, spend — with pop a prevailing favourite.
When shoppers were asked to rank genres, pop came out on top. Over a third (35%) of customers said that they feel be more inclined to buy extravagant clothes and accessories, like a designer pair of trainers if pop plays.
Pop also reigns supreme at the UK’s supermarkets (43%) particularly among the 45-59 age bracket (48%). But food shops could also experiment with reggae — which tempts 16% to fill their trolleys — and hip-hop (15%) to encourage shoppers to spend on tasty treats.
Pop has persuasive powers in salons, too; 37% of people say this genre tempts them to try a new hairstyle. That said, moody rock anthems (19%) and soul melodies (18%) are also likely to leave customers feeling brave at in the hairdresser’s chair. Over-60s sway towards a new style if classical tracks play — more so than other age groups (18%).
Restaurant owners, take note — classical music is more likely to get diners in the mood to order expensive items on the menu, appealing to nearly a third (31%) of people. Soul (22%) and jazz (21%) are also popular, depending on the ambience you’re aiming for. Meanwhile, 40% of adults said that they are more likely to indulge in an extra treat if pop music plays in a pub or café.
Crucially, over half of UK adults (53%) dislike dining in silence, particularly the younger generation (56%). The primary put-off is the lack of atmosphere (61%) while 32% claim the experience isn’t as fun without background beats. After all, nearly two-thirds (63%) admit that different types of music affect their mood in different ways.
This may account for why over two-thirds (67%) of customers admit to LEAVING a venue after realising no songs were playing. This scenario is most common in pubs — where one in five (20%) revellers have chosen the door over a drink after a silent reception — closely followed by bars and cafes. Evidently, a soundtrack to sipping, snacking and socialising is essential.
Ultimately, the senses play a pivotal role in creating a positive experience for customers in shops and businesses like restaurants or salons. When asked to rank stimulants from 1-5, ‘music’ was a priority for a fifth (21%) — second only to ‘colours’ (41%) but surpassing ‘fragrance’ and ‘lighting’.
(8am-6pm, Mon-Thurs & 8am-3pm, Fri)
67%
of customers admit to leaving a venue after realising no songs were playing*
of UK adults say the type of music a shop or business plays influences what they buy* 66%
Côte Brasserie Announces Major New £100k Partnership with Great Ormond Street Hospital
Charity this Christmas
Côte Brasserie pledges to donate £1 for every Pigs In Blankets dish sold and £1 for every festive Côte At Home Box sold
Côte Brasserie has announced a major new partnership with Great Ormond Street Hospital Charity (GOSH Charity), to raise vital funds to help make every moment matter for seriously ill children this Christmas.
The collaboration forms part of Côte’s commitment to giving back to the community and will see the restaurant group aim to raise £100,000 over the festive period in support of GOSH Charity’s Christmas Appeal.
The money raised through this partnership will help make Christmas feel like Christmas for children at GOSH - whether through tree decorating with the Play team, visits from Santa, or funding free accommodation to help families stay together over Christmas.
Throughout the festive season, Côte Brasserie will launch a series of fundraising initiatives across its 69 restaurants nationwide.
Guests will have the opportunity to add an optional £1 donation to their bill, while Côte will contribute £1 to GOSH Charity for every Pigs in Blanket dish enjoyed in its brasseries.
Côte will also donate £1 for each festive box ordered through Côte at Home, with guests given the option to make an additional contribution at checkout.
As part of the partnership, Côte Brasserie will also be donating festive Côte at Home boxes to the family accommodation units at GOSH, helping families staying close to the hospital this Christmas enjoy a special meal with ease.
Across the country, Côte teams will be rallying their local communities behind this meaningful cause through a series of engaging fundraising activities.
GOSH has been transforming the lives of seriously ill children since opening its doors in 1852 and has always depended on charitable support. GOSH Charity funds vital
support services, ground-breaking research and cutting-edge medical equipment. It also funds child-centred medical facilities such as a world-leading new Children’s Cancer Centre, with the Charity in the midst of a £300m fundraising appeal to help build the new facility.
One family who knows firsthand the magic GOSH Charity helps bring to the wards at Christmas is five-year-old Yumna, who was diagnosed with neuroblastoma, a rare type of cancer, when she was two. After undergoing intensive treatment, she was declared cancer-free in 2023. Her family remember Christmas at GOSH as a time filled with joy and kindness - including waking up to find the corner of Yumna’s room filled with presents from Santa.
Liz Colledge, Marketing Director at Côte Brasserie said, “We’re incredibly proud to partner with GOSH Charity and to play a small part in supporting the incredible
work they do for children and families. Our teams and guests have always shown huge generosity, and we hope this campaign will help make a real difference to the lives of those who need it most this Christmas.”
Chris Carter, Head of Partnership Development at GOSH Charity, said: “We are so grateful to Côte Brasserie and their guests for their incredible support this Christmas. The funds raised through this fantastic partnership will help make every moment matter for seriously ill children at GOSH - from creating festive memories on the wards to ensuring families can stay together over the Christmas period. Partnerships like these help GOSH Charity to fund vital family support, pioneering research and world-leading facilities - all to ensure seriously ill children get the best chance and childhood possible.”
Find out more, by visiting: www.cote.co.uk/christmas/gosh
Award-Winning Mowgli Street Food Restaurant Launches Delivery for the First Time Ever Through Exclusive Partnership with Uber Eats
Nationwide delivery launched in response to consumer demand for authentic Indian food
Mowgli Street Food, the award-winning restaurant brand loved for its vibrant Indian home cooking, has announced its first-ever venture into delivery through an exclusive national partnership with Uber Eats.
This landmark moment, fuelled by years of demand, marks the beginning of an exciting new chapter for Mowgli as it partners with the leading and fastest growing delivery service in the UK.
For the very first time ever, signature street food dishes like Gunpowder Chicken, Angry Bird and Tamarind Treacle Fries and house curries such as Mother Butter Chicken and Temple Dahl can be delivered to homes across the UK at the tap of a button.
Founded in Liverpool in 2014 by barristerturned-restaurateur Nisha Katona MBE, Mowgli has grown into a national institution with 27 restaurants, celebrated for bringing the food Indians eat at home and on the streets.
Until now, Mowgli’s bold and playful dishes have only been available in its restaurants, but that’s changing. As the brand expands,
even more people can now enjoy its vibrant, flavour-packed food from the comfort of home.
CEO Lucy Worth said: “Mowgli is about more than just food - it’s about togetherness, generosity, and the joy of sharing dishes that feel alive with flavour and soul. For years, our guests have asked when Mowgli would be available for delivery. Today, thanks to our exclusive partnership with Uber Eats, we can finally bring that experience home. I am so proud that our guests across the UK will now be able to enjoy Mowgli wherever they are.”
The move highlights Uber Eats’ commitment to being the delivery platform of choice for the UK’s most loved restaurant brands. Serving over 90% of the UK population, Uber Eats is uniquely positioned to help Mowgli meet growing demand and reach new customers nationwide.
Matthew Price, Regional General Manager of UKI and Northern Europe at Uber Eats, said: “We’re thrilled to welcome Mowgli exclusively to Uber Eats. This much-loved national brand underscores our momentum,
and we’re focused on helping them grow their business and reach new customers. At the same time, consumers continue to turn to us for the unrivalled selection, real value and reliability we offer. As the UK’s leading and fastest-growing delivery platform, we’re proud to be the first choice for restaurants and customers alike.”
Mowgli is available exclusively on Uber Eats from today, rolling out across Beverley, Birmingham, Bridgend, Brighton, Bristol, Bury St Edmunds, Cardiff, Chelmsford, Cheltenham, Cheshire Oaks, Edinburgh, Glasgow, Knutsford, Leeds, Leicester, Lincoln, Liverpool, London, Manchester, Newcastle, Norwich, Nottingham, Oxford, Preston and Sheffield.
Since its inception, Mowgli has been recognised not only for its food but also for its values. Through The Mowgli Trust, the brand has donated more than £2.6 million to local and global causes, while earning a spot as one of The Sunday Times’ ‘Best Places to Work’ three years running. This new partnership with Uber Eats is the latest expression of Mowgli’s founding vision: extraordinary food, cooked with heart and soul, made accessible to more people than ever before.
To find out more and order Mowgli for delivery, visit: www.mowglistreetfood.com
Gordon Ramsay Restaurants Global and The Clermont Hotel Group Partner to Open UK’s
First Hell’s Kitchen
The UK’s first Hell’s Kitchen to open in Spring 2026 at The Cumberland Hotel, London
Gordon Ramsay Restaurants Global and The Clermont Hotel Group are proud to announce the arrival of Hell’s Kitchen to the United Kingdom. Opening in Spring 2026 at Marble Arch’s iconic Cumberland Hotel, this landmark launch marks the beginning of a multi-site partnership between the two powerhouse hospitality groups.
Inspired by the hit television series created by Michelin starred chef Gordon Ramsay, Hell’s Kitchen brings the drama and energy of the show directly to the table. Gordon Ramsay Restaurants Global has crafted an immersive dining experience that captures the intensity of the series while pairing outstanding food and drink with world class service.
Since debuting its flagship in Las Vegas in 2018, Hell’s Kitchen has become a global favourite with eight locations across the United States and Europe. The restaurants have served over one million Beef Wellingtons and continue to draw fans in destinations including Las Vegas, Lake Tahoe, Southern California, Atlantic City, Washington D.C., Connecticut, Miami and Ibiza. Now, London will finally join the family in Spring 2026.
Situated in one of London’s most soughtafter locations, The Cumberland champions the city’s cultural and music scene, inspired by its rich history of housing music legends. With 900 bedrooms, extensive meeting and event spaces and a newly evolved food, beverage and entertainment offering, the hotel blends comfort and quality while catering to the needs of both leisure and corporate guests.
This iconic setting will provide the perfect stage for the UK’s first Hell’s Kitchen. Guests can expect a striking new restaurant filled with theatre and performance, an open kitchen where the brigade works in full view
and a contemporary bar showcasing the latest trends in mixology.
Gordon Ramsay says: “Bringing Hell’s Kitchen to the UK for the first time is an incredible full circle moment. London is where it all began in 1998, so this feels like a real homecoming. Hell’s Kitchen is about fire, theatre and bold flavours, and I can’t wait to share the signature dishes guests love alongside new creations, developed especially for London’s diners.”
The menu at Hell’s Kitchen London will feature a mix of signature favourites and new dishes. Guests can enjoy Ramsay’s celebrated Beef Wellington, Seared Scallops and Lobster Risotto, along with indulgent desserts such as Sticky Toffee Pudding and Apple Butterscotch Cheesecake.
The bar will enhance the experience with expertly crafted cocktails. Highlights include Notes from Gordon, a refreshing blend of Plymouth Dry Gin, green tea, lemongrass, peach and lemon, complete with a personal message from Gordon. An extensive wine list will also be available, showcasing exceptional bottles from across the world to complement the menu.
Pedro da Silva, General Manager at The Cumberland Hotel, says: “We are very proud to be the first venue to welcome Hell’s Kitchen to the UK. We look forward to offering hotel guests and visitors alike a taste of Gordon Ramsay’s iconic dishes, all within our hotel.”
Hell’s Kitchen at The Cumberland Hotel will open in Spring 2026.
For more information, please contact: cumberlandhotel@wcommunications. co.uk or visit: www.thecumberland.com
Benjamin Ferra y Castell Appointed Executive Chef of Yannick Alléno London
Benjamin Ferra y Castell has been promoted to Executive Chef at Yannick Alléno London overseeing the culinary operations at the Four Seasons Hotel London at Park Lane, including the Michelinstarred restaurant Pavyllon London and Bar Antoine
Formerly Head Chef of Pavyllon London, Benjamin joined the Yannick Alléno Group in 2018, working closely alongside Chef Yannick Alléno, the world’s most Michelinstarred chef.
Since relocating to London for the opening of Pavyllon London in 2023, Benjamin has been instrumental in shaping the restaurant’s identity and reputation, securing a Michelin star just six months after opening. His leadership has also been key in delivering standout experiences, including the Battuta summer pop-up, Pavyllon’s acclaimed breakfast offering known throughout the city, and the Counter Culture chef series in collaboration with Chef Yannick Alléno and some of the industry’s leading culinary talent.
Chef Yannick Alléno comments: ‘Benjamin truly embodies the spirit of the Yannick Alléno Group. His creativity, precision and unwavering commitment to excellence are exceptional. I am thrilled to see him continue shaping our London offering, inspiring the teams with his energy and vision.’
Visit our website, to find out more: www.pavyllonlondon.com
Royal Agricultural University Partners with Lolly
Hospitality technology specialist to enhance campus catering with new PoS and digital solutions
The Royal Agricultural University (RAU), a leading institution dedicated to agricultural education and innovation, has partnered with Lolly, the hospitality technology specialist, to upgrade and modernise its campus catering services.
As part of the rollout, Lolly has installed six PoS terminals with integrated payment systems, three mobile Move devices, and the Lolly App. The PoS systems have been implemented across the university’s RAU Restaurant, The Atrium Café, The Atrium Shop, and three campus bars.
The introduction of Lolly’s fully integrated digital solution is designed to streamline day-to-day operations, reduce service times, and deliver a better user experience for both staff and students. By combining fixed PoS, mobile devices, and app-based ordering, RAU is investing in a future-proof hospitality setup that offers efficiency and flexibility.
Commenting on the new partnership, Ryan Hanson, Director of Campus Experience at the Royal Agricultural University, said: We had been looking to update our PoS for some time, and getting the project underway had its
challenges. Once we engaged with Lolly, many of the complexities we anticipated quickly became straightforward. From the outset, there was clear alignment and understanding, which reassured stakeholders and made the build and onboarding process smooth and efficient. We are delighted with the results so far and are excited to explore the additional possibilities that the app rollout and new commercial opportunities will bring.”
Paul Markey, Head of Sales & Accounts at Lolly, added: “Further & Higher Education is a core focus for us at Lolly. We’ve built a deep understanding of the sector’s needs and are thrilled to be working with the Royal Agricultural University. This partnership ensures RAU has the right technology in place to meet today’s demands while giving them the flexibility to grow and adapt in the future. We’re excited about this partnership and the opportunities it brings.”
The collaboration marks a new chapter for RAU as it continues to evolve and modernise its student experience, underpinned by the latest hospitality technology.
Please visit our website: www.itslolly.com
Step into the Magic of Christmas at Leeds Castle
This festive season, Leeds Castle invites you to embark on a magical journey to Neverland, in support of Great Ormond Street Hospital Charity (GOSH)
From 22nd November 2025 until 4th January 2026, the historic Castle will be transformed into a whimsical world inspired by J.M. Barrie’s Peter Pan.
Step into enchanting scenes including the Lost Boys’ hideout, Mermaid Lagoon, and the pirate ship Jolly Roger, each adorned with festive charm. Climb the spiral staircase to Captain Hook’s mischievous lair, brimming with maps, plans, and pirate secrets. Then wander through a fairy-lit trail of glowing mushrooms and sparkling pixie dust, where Tinker Bell waits with a sprinkle of magic.
During weekends and school holidays, Peter Pan, Captain Hook, and Tinker Bell will appear for live storytelling and interactive fun, adding an extra dash of adventure. A portion of proceeds will support GOSH Charity, helping to fund life-saving treatment and child-friendly facilities.
Leeds Castle’s annual Christmas Lights Trail is also returning by popular demand, between 21st November and 31st December 2025.
Leeds Castle offers a selection of accommodation, from lodges and cottages to cosy bed and breakfast stays – perfect for families and groups visiting this winter. Guests staying at Leeds Castle benefit from complimentary access to the breathtaking Castle and its magnificent grounds. This includes a captivating maze and underground grotto, the Birds of Prey Centre, three thrilling play areas for younger
visitors, and the multi-media tours, including the new 1930s immersive audio tour, ‘Invitation to Decadence’.
Stay in one of eight brand-new whimsical Knights’ Retreat lodges. Nestled within the castle’s 500-acre estate and inspired by medieval myth, there is space for up to five people per lodge.
For group getaways, Battel Hall offers an elegant manor house stay for up to 14 people, while Maiden’s Tower* is ideal for families and history lovers alike, combining Tudor charm with modern comfort. It has a rich history and was allegedly used by Katherine of Aragon’s Maid of Honour during her wedding to King Henry VIII.
Alternatively, Leeds Castle’s six luxury historic holiday cottages are located across its stunning 500-acre estate, surrounded by wonderful woodland scenery. Hosting between two and 12 people, Weir Cottage, Battel Cottage and Keeper’s House are all pet friendly, so the whole family can come along. The properties offer all the necessities for a self-catering stay as well as stunning views across the Kent countryside.
The charming Stable Courtyard features a variety of uniquely designed en-suite bedrooms with double, twin, single and family rooms available. Nestled within the estate’s gardens, guests can immerse themselves in the rich history and elegant charm of one of England’s most breathtaking castles.
After a busy day, families can retreat to the Castle View Restaurant, featuring charming oak-beamed interiors, which provides a relaxed dining experience for lunch, dinner, and afternoon tea. Guests can expect freshly prepared dishes, perfectly paired drinks, and stunning views of one of Kent’s most iconic and enticing landmarks.
Stays at Leeds Castle start from £280 per night, per family, based on a family of four (two adults, two children) in a spacious deluxe room including breakfast and access to the grounds for two days.
* The rooms in Maiden’s Tower are suitable families with children up to the age of 15.
For more information, please visit: www.leeds-castle.com or call 01622 765 400 or email: enquiries@leeds-castle.co.uk
Instagram: @LeedsCastleUK
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Facebook: Leeds Castle, Kent
London Bridge Rooftop Transforms into an Alpine Wonderland this Winter
Après Bar at London Bridge Rooftop has returned, with incredible views across Central London. A fully covered and heated rooftop bar featuring mulled wine teapots, vintage Alpine memorabilia and festive food & cocktails. Weekend events include We Got This Friday!, an Après Brunch every Saturday, complete with DJs and 90 minutes of bottomless drinks, and a beautifully decorated Christmas Grotto, Cable Cars and Pergolas also available for private hire
This winter, Après Bar will be arriving at London Bridge Rooftop. From Wednesday 29th October, the vintage ski meets Alpine lodge rooftop will make you feel as though you’ve been whisked off to the Alpscomplete with cable cars, vintage Alpine decor, and a food & cocktail menu inspired by the slopes. As Christmas approaches, the après bar will be transformed into a festive wonderland, featuring Christmas lights, baubles and a huge Christmas tree.
Replicating some of the coolest aprè s ski bars in Europe, you can expect everything from a beautifully decorated festive pergola, live DJs, free-flowing mulled wine teapots to your own private cable car booth. Decorated with vintage ski memorabilia, including wooden skis, vintage poles, boots, goggles and photographs, it’s the ideal hang-out for those looking to cosy up on a cold winter night. The rooftop also comes fully covered and heated, with cosy blankets to ensure maximum comfort.
For those looking to unwind with friends and enjoy some warm winter treats, diners can enjoy a range of festive delicacies including the Après Double Smash Burger, featuring bacon, brie, bacon jam & red onion chutney, the Après Chicken Burger served with bacon, stuffing and spicy cranberry sauce, or the Après Veg Burger, consisting of stuffing, red onion and spicy cranberry sauce. A tasty selection of sides will also be available, including Mozzarella Sticks & Hot Honey, Pigs in Blankets and Loaded Waffle Fries. For dessert, try the traditional Churros with a selection of dipping sauces.
A varied cocktail menu will also be served, featuring both creative and classic pours with a festive twist. Try the Alpine-inspired Winter Spiced Negroni; the boozy classic blended with warm notes of ginger, cloves, cinnamon and nutmeg for a bold and comforting balance, perfect after a day on the slopes, or the Brandy Snowball;
A creamy mix of brandy, advocaat, and lemonade, this pour is a smooth, dangerously easy drinking winter cocktail with a rich, velvety finish. Alternatively, enjoy the Passionfruit & Mint Oil Picante; your new favourite twist on a modern classic. Bright, spicy, savoury and dangerously smooth, this mix pairs the tropical tang of passionfruit with the fiery warmth of chilli-infused tequila, all balanced by the cool herbal notes of LBR’s in-house mint oil. Other cocktails on the menu include the Amir’s Pears & Custard, Pumpkin Spiced Salted Caramel Espresso Martini and the Shiraz Strawberry Spritz.
London Bridge Rooftop’s Mulled Wine Teapots offer the perfect way to stay cosy during the winter months. Designed for sharing, each teapot can be customised with a selection of spices to create a perfectly balanced blend that suits your taste, either spicy or sweet. The Instagramable teapots come with a heater to keep the mulled wine warm on those colder nights.
Every Friday, London Bridge Rooftop will host We Got This Friday! - a partnership with London party promoters We Got This LDN! who have previously held events at venues including The Ministry, The Cause, The Horse and Groom in Shoreditch, and Sketch.
The house party-style event will feature big Après beats, a mix of house, garage and disco with a few party anthems thrown in for good measure. On Saturdays, guests are invited to enjoy Après Saturdays, featuring DJs and the best party tunes all night long.
From November 15th, every Saturday, enjoy the Après Brunch - complete with DJs spinning the best house, dance, disco and party tunes, Brunch burgers and fries plus 90 minutes of bottomless drinks, priced at £40 per person.
For those looking to visit the venue with a larger group, London Rooftop Bar offers multiple bookable sections for groups of up to 60 people with 10-person capacity, Cable Cars and pergolas overlooking The Shard, The London Eye, St Paul’s Cathedral and the city, with food and drink packages available to pre-order. From December, a bespoke festive menu will be served throughout the week for £30 per person. Feast on pigs in blankets, your choice of festive burger, fries and indulgent Christmas churros, with vegan options also available. If you’ve still got room, add on Mozzarella Sticks & Hot Honey or a Sharing ‘Aprè s Charcuterie’ with cheese, prosciutto, cornichons, olives, chutney, garlic & rosemary focaccia.
On the sixth floor, London Bridge Rooftop’s private Christmas Grotto will be available
for private hires and group bookings throughout the winter for up to 40 people. The Grotto will be transformed into an après festive space with decorations, lights and baubles galore, plus a private balcony with incredible views. The room also includes interactive darts and a private, fully stocked bar.
For those looking to celebrate the dawn of 2026 in a unique setting, London Bridge Rooftop will host a New Year’s Eve party in true après style - complete with unrivalled views across the city, DJs, bites and bottomless drinks including Champagne, Aperol, cocktails, wine and Prosecco from £200 per person.
London Bridge Rooftop is open to walk-ins, but booking is advised. To make a booking, please visit: www.londonbridgerooftop.com
To book a Christmas F&B package, please visit: www.londonbridgerooftop.com/ christmas
To book New Year’s Eve tables & packages, please visit: www.londonbridgerooftop.com/newyears-eve
Sheffield’s Newest Concept Bar Set to Blend Barbados Sun with Industrial Cool with £500k Investment
A lush slice of the Caribbean is arriving in Kelham Island at the end of this month as the city’s first ever Caribbean Garden Bar opens its doors
With a £500,000 investment, ‘Palm’ venue will blend the district’s industrial heritage with the vibrant spirit of the Caribbean. Soaring beams, cascading greenery and sunset lighting will create a warm, tropical backdrop for handcrafted cocktails and street-food flavours.
Set to open to the public on Saturday, November 29th, Palm takes the familiar idea of a Tiki bar and raises it to a new level –combining designer drinks, island-inspired décor and authentic Caribbean cooking.
Guests can expect classic dishes such as jerk chicken and rice and peas, given a Sheffield twist by Ascent’s executive chef Tom Wells-Lomas, working alongside a Caribbean chef to ensure genuine island authenticity.
Open Thursday to Sunday, Palm will also introduce its own Caribbean take on bottomless brunch, pairing relaxed weekend vibes with island beats and a menu full of sunshine flavours. It is the latest
investment by Sheffield-based Ascent Leisure.
Tom Wells-Lomas, executive chef at Ascent Leisure, said: “Palm will bring the heart of the Caribbean to Kelham. We’re taking traditional flavours and giving them a creative twist that feels at home in Sheffield.”
Available for private hire, Palm will offer flexible event packages with handcrafted cocktails, tropical décor and laid-back summer vibes.
Stuart Jones, manager at Palm, said: “We wanted to create somewhere that feels like an escape – where people can sip, relax and repeat under glowing lights and tropical greenery. Palm brings together Sheffield’s energy and Caribbean warmth in one stunning new space.”
Palm opens on Saturday, November 29th, 2025, and will trade Thursday to Sunday. Keep up with developments on Instagram on @palmbaruk
Keeping Christmas Profits and Productivity on Track
The festive season is a prime opportunity for the hospitality sector to drive revenue; and pubs, bars, restaurants and coffee shops typically thrive during this time of year
However, can the same be said for front of house (FOH) and back of house (BOH) teams, who are responsible for driving operations forward? Their aim is to provide guests an experience that brings them back for more. But for many, this isn’t always the case, as many operators are unable to manage the influx of orders and footfall productively. In many situations, there is a failure to effectively connect FOH and BOH teams. This is often, in part, down to many teams using manual pen and paper processes to take orders and execute them.
But, it’s not just the process of taking orders that causes problems to arise. During the final hurdle at the POS, or the end of an evening meal or drink, receipt printing problems or failures often present issues for hospitality businesses. These various kinds of issues can completely erode the guest experience. Stuart Colverd, Head of Sales POS Northern Europe, BIXOLON explains.
The festive season pressure cooker
A lot can go wrong behind the scenes in hospitality, that guests are generally unaware of. Although festive footfall to venues is welcomed by operators, an increase in visits (or online orders), puts pressure on FOH teams to meet customer expectations and serve guests’ needs. And, in the case of many fast-food chains, pubs or coffee shops, can the waiting staff, bartenders and baristas take the orders quickly and accurately enough in order to execute and fulfil them for customers efficiently and productively?
In many cases, paper-based processes are used to take orders during counter-based POS situations. For example, an order is taken and written down on a piece of paper. This is often passed down the process chain to the kitchen or BOH team to execute. Often, the hand writing on paper notes is illegible and the paper used is not of a highenough quality to withstand the challenges of many hospitality environments. The result: order slips that are illegible and damaged, with the end result being orders that do not get fulfilled accurately – they risk going missing, or are just completely wrong.
Worse, yet, what if allergen information is
poorly communicated with kitchens? The outcome could be fatal in some cases. Miscommunication and poor operational process is the enemy of productivity, damaging customer experience and eroding peak season revenues. An effective more modern approach involves introducing the use of lineless labelling.
Labels can be printed without a backing on them, that convey all the necessary order information from customers, including allergens. These can be passed onto kitchens to use to prepare orders; they can be stuck to coffee cups or take away packaging, for instance. What is more, labelling technologies can be integrated into ordering systems, table management systems and support POS systems effectively.
Receipts and kiosks can support loyalty
When the time comes for guests and consumers to pay for their fast-food, drink, coffee or sit-down meal it is a legal requirement to provide them with a receipt for their purchase.
During this part of the guest experience process, it is important for receipt printers to be able to print receipts without errors, and fast. Ideally printers should be able to facilitate printing marketing offers too; as these can drive the next loyal purchase or reservation; but the key point here is that these printers function consistently and do not breakdown. Especially over the festive period. Therefore, these pieces of equipment must be prepared for the Christmas season. They must also be able to withstand long working hours. This means not overheating and enabling till rolls to be changed fast. Moreover, they must integrate effectively with POS.
Conclusion
As restaurants head into the festive season, the focus naturally falls on menus, staffing issues and customer experience. But, behind the scenes, it’s the clarity of communication between front and back of house that determines how well everything comes together.
Effective labelling and printing are silent enablers of success. They help staff perform confidently. They support accuracy during busy periods, and they ensure customers receive exactly what they ordered. They also extend the dining experience beyond the table. Through printed receipts, offers, and loyalty prompts, repeat business from guests is encouraged.
During a season that often has high expectations, reliable label and receipt printing solutions can keep operators’ teams coordinated, connected and on track to meet both the revenue expectations of the business, along with the personal expectations of guests.
Find out more, please visit: www.bixoloneu.com
Hygiene is the Hospitality Industry’s Biggest Priority this Winter
Vivienne Speckmaier, Product Manager at Kärcher UK,
discusses the trends impacting those in the hospitality sector this winter
Hygiene standards in the hospitality sector are always of paramount importance. However, these pressures are undeniably exacerbated during the busy winter season. This time of year is one of the busiest that companies in hospitality will experience, thanks to the seasonal surge in guest numbers for hotels, conference rooms, hospitality events, and holiday parks, and, as such, enhanced cleaning protocols must be rigorously implemented throughout.
So, what trends are at play and how best can businesses cope with these challenges?
Staycation fever
A key trend in the hospitality industry is the growing popularity of staycations. Economic factors, including the cost-ofliving crisis, have made domestic holidays an increasingly attractive option for holidaymakers. Once again, the stats reflect this with new research from April of this year showing that 80% of British people are considering a staycation, with Christmas proving to be a particularly popular time for a family getaway. This is a key market for the hospitality sector and implementing effective cleaning practices and toolsparticularly in hotels - can help ensure quick turnover and keep pace with the increased
visitor numbers and footfall during the winter season.
The office Christmas party
Potentially the principal opportunity in hospitality at wintertime is the work Christmas party. Research shows that 60% of employers lay on a Christmas party or lunch and 77% of UK business leaders regard the office Christmas party as the most important work event of the year. This means venues and function rooms must be maintained to the highest standards, as pressure on hospitality spaces is never greater. Implementing effective protocols and using the right equipment is essential to ensure fast turnover times while keeping cleaning standards consistently high.
Post-covid hospitality boom
The UK has embraced everything the hospitality industry has to offer postcovid. This is reflected in the numbers: in 2024, transactions reached £5.75 billion, representing a 20% increase on the 10-year average, according to the London Business School.
At the same time, the pandemic placed unprecedented emphasis on cleaning and
hygiene standards. Maintaining spotless, hygienic premises is now essential for attracting and retaining guests - businesses that fail to meet these expectations risk falling behind their competitors.
Investing in best-in-class products
To help tackle this increasingly busy time of year, it’s imperative that businesses are equipped with the right products to take on the challenges ahead. Kärcher Professional provides a wide range of products to suit all winter needs for those in the hospitality sector. The KIRA CV 50 robotic vacuum cleaner is perfect for cleaning entrance areas and lobbies, navigating around people at even the busiest times – removing the time-consuming and monotonous task of vacuuming. Steam cleaners such as the SG 4/2 Classic are a match for any kind of dirt, whilst for those businesses with carpet and upholstery the Puzzi 9/1, the spray extraction fabric cleaner range, provides exceptional performance and maximum freedom of movement when deep-cleaning textile areas. Ultimately, whatever your cleaning challenge may be, Kärcher’s team of experts are prepped and ready to support you.
Visit the website for more details on the products and services available this winter: www.kaercher.com/uk
No matter your cleaning challenge, there’s Kärcher for that.
Delphis Eco Re-Certified as B Corporation™
– Reinforcing Sustainable Leadership in Hospitality Cleaning
British sustainable cleaning brand Delphis Eco has been officially re-certified as a B Corporation™, reaffirming its leadership in responsible business and environmental innovation – and its trusted position as the sustainable cleaning partner of choice for the hospitality industry
As one of the UK’s first cleaning brands to achieve B Corp status and a recipient of both the Queen’s Award for Enterprise in Sustainable Development (2022) and a Royal Warrant for its sustainable cleaning products – Delphis Eco continues to set the benchmark for responsible business in hospitality, proving that cleaning green means cleaning smart.
Increasingly, contract caterers, restaurants, pub & bar environments and hotel group operators are turning to Delphis Eco as both their front and back of house ‘brand of choice’, supported by discerning chefs in the kitchen.
This third certification marks another milestone in Delphis Eco’s ongoing mission to combine commercial success with positive social and environmental impact. When the company first achieved B Corp status in 2018, fewer than 200 UK businesses were certified. Today, that figure has grown beyond 2,600 – a movement Delphis Eco has helped to champion from the outset.
Founded by Mark Jankovich in 2007, Delphis Eco has long set the standard for professional-grade, eco-friendly cleaning solutions used across hotels, restaurants,
bars and catering environments. Its highperformance, plant-based formulations deliver the exceptional hygiene and safety standards demanded in hospitality, while bottles made from 100% post-consumer recycled plastic reduce environmental impact across the supply chain.
“Re-certification is never a box-ticking exercise – it’s a deep reflection of who we are, how we work, and what we stand for,” said Mark Jankovich, Founder and CSO of Delphis Eco. “I’m incredibly proud of our team for constantly pushing forward, improving year after year, and proving that sustainability and profitability can thrive together.”
The B Corp assessment measures impact across governance, workers, community, environment, and customers, requiring a minimum score of 80 to qualify. Delphis Eco’s re-certification once again demonstrates its commitment to transparent, accountable and purposedriven operations – values increasingly shared by hospitality operators striving to reduce their footprint without compromising performance.
Visit our website: www.delphiseco.com
Dream Castle Hotel Review
Sublime French gardens, an enchanting palace, and a fairytale come true… Guests can experience magic and sophistication at this four-star hotel, just a few minutes from Disneyland Paris
From the moment guests arrive, Dream Castle lives up to its name. The ornate exterior evokes classic castle imagery towers, gilded flourishes, and fairy dust ambiance. Visitors are immersed in a majestic setting reminiscent of a fairytale castle. Dream Castle Hotel welcomes guests to a unique environment, with beautifully decorated rooms and natural elements throughout. Fresco murals, subtle lighting effects, and soothing colours create an atmosphere of serenity and charm.
At check-in, reception staff provide a warm, friendly welcome. The team offers clear directions to the rooms and shares essential information such as restaurant opening times, breakfast hours, and the locations of various hotel facilities. For those arriving early, rooms are available from 3pm, but access to a secure luggage room allows guests to store their belongings and retrieve them at their convenience.
Exploring the hotel, guests soon discover L’Astrolabe Bar near the main reception. This elegant space features a skylight where one can sit beneath the stars and constellations in peace and tranquillity. The bar is open from 11am to 10.30pm, offering an à la carte menu with options like burgers, salads, and sharing plates. Drinks are served between 10am and midnight.
The Dream Castle Hotel caters to guests of all ages, with a variety of facilities including a children’s indoor play area, arcades, an indoor and outdoor swimming pool, a wellness spa, and a fitness centre. The indoor heated swimming pool, Dragoon Lagoon, is perfect for swimmers, sunbathers, and those seeking quiet relaxation. This family-friendly space allows children to play while parents unwind. Open from 8am to 10pm, the pool also features a hot tub reserved for guests over 18.
For those preferring outdoor relaxation, the Dream Castle Hotel also offers a 1.3-metredeep outdoor pool, ideal for both children and adults. Surrounded by sun loungers and picturesque scenery, it’s the perfect place to soak up the sun and enjoy a refreshing cocktail. Open from May to October (weather permitting), the pool operates from 10am to 8pm, with a daily closure
between 2:00pm and 3:00pm. Access is granted via room key, and towels are available on site.
To unwind even further, guests can visit the Dream Castle Spa: Asian Villa. With reed mats, futons, orchids, and dim lighting, the space evokes a modern château and offers access to the hotel’s sauna and hammam. These steam baths aid in muscle relaxation, stress reduction, and detoxification. A range of massages inspired by global techniques allows guests to fully escape into calm and comfort. The spa is available to those aged 18 and over and is open daily from 10am to 9pm.
For fitness enthusiasts, the Dream Castle Hotel features a well-equipped fitness centre. The space includes treadmills, elliptical bikes, rowing machines, and weights, all in a serene setting with natural light and pastel tones. Open from 10am to 9pm, it provides the perfect place to warm up, cool down, or maintain a workout routine while travelling. The hotel features an “Enchanted Forest” play area where children’s imaginations run free, a magical zone filled with games and adventure elements. There’s also an arcade room that provides hours of entertainment for younger guests.
With 399 rooms and suites, Dream Castle Hotel offers accommodation inspired by fantasy and wonder. Themes inspired by nature and magic are woven throughout, offering restful retreats filled with subtle whimsy. Four-poster beds, tapestries, murals, and themed furniture transport guests to a fairytale world. Suites include hypoallergenic king-size beds, flat-screen TVs, desks, safes, telephones, mini fridges, tea and coffee facilities, and spacious wardrobes.
Certain suites accommodate up to five guests and feature connecting rooms, additional beds, Juliet bathrooms with both bath and shower, separate toilet rooms, and complimentary toiletries such as towels, hairdryers, and bath products. A wide range of room types, including family rooms, PRM-accessible rooms, and interconnecting options, ensures suitability for families, couples, and groups alike.
During the evening, guests can dine at Restaurant La Rôtisserie. With rustic log carpentry, a large fireplace, and copper pots lining the walls, the restaurant creates a warm, storybook atmosphere. Open from 6.30pm to 10.30pm, it offers an all-youcan-eat buffet with a variety of meats, fish, salads, and child-friendly dishes such as hot dogs. Staff are friendly and professional, with guests greeted by a warm hostess and served by attentive waiters. House-made
cocktails add a special touch to the dining experience.
In the morning, breakfast is served at Restaurant Le Bosquet Gourmand. Open from 7am to 10.30am, the breakfast buffet features oven-fresh pastries, seasonal fruit, eggs, cold cuts, and a selection of hot items. A child-friendly buffet area ensures younger guests are well catered for, both in choice and accessibility.
Dream Castle Hotel is conveniently located just 5 km from Disneyland Paris and Disney Village. A complimentary shuttle service runs every 20 minutes, transporting guests to and from the parks in approximately 10 minutes. This service is both efficient and easy to use.
Overall, Dream Castle Hotel offers a magical and unforgettable stay. Its gardens and fairy tale atmosphere set the tone from arrival, while the pools, spa, children’s zones, and refined dining spaces round out a complete guest experience. Transport to Disneyland is effortless via regular free shuttles, and the attentive staff ensure each guest feels welcomed and well cared for.
Please visit the website, to find out more: www.dreamcastle-hotel.com/en
Grand Magic Hotel Review
A magical retreat near Disneyland Paris
The Grand Magic Hotel in Magny-le-Hongre shines as a premier family-friendly retreat, weaving immersive fantasy and modern comfort into a single unforgettable escape. Nestled just minutes from Disneyland® Paris, this enchanting 4-star hotel earns high marks for its attention to themed details, convenient amenities, and warm atmosphere.
From the moment visitors step through the revolving doors, the Grand Magic Hotel transports them into a whimsical realm. The reception area dazzles with refined architecture, playful lighting, and subtle nods to magic, a testament to its commitment to an immersive guest experience. At 7pm each evening, the Grand Hall comes alive with animated projections, presenting “four unprecedented fantastic worlds” in a multimedia spectacle that delights both children and adults.
The hotel offers an impressive 396 rooms and suites; each uniquely designed with a celestial theme, from starlit ceilings to constellation-inspired patterns, creating the enchanting illusion of sleeping beneath the stars. The Double Rooms stand out for their charming simplicity and soothing star-scape décor, making them ideal for couples or solo travellers seeking relaxation. The room was clean and well-maintained featuring a comfortable king-size hypoallergenic bed. Modern conveniences such as high-speed Wi-Fi, a flat-screen TV, desk, safe, phone, and tea/coffee facilities are also included, enhancing the overall comfort.
The bathroom is airy and spotless, equipped with complimentary toiletries, towels, a hairdryer, and quality bath products. A large window offered a pleasant view of the landscaped gardens, while effective soundproofing ensured a peaceful night’s rest. For families, the hotel provides cleverly designed rooms with built-in bunk beds that are particularly appealing to children, along with thoughtful amenities like blackout curtains and in-room beverage options.
The hotel shines with an indoor heated pool, perfect for relaxing after a day in the parks, and a separate paddling pool for younger guests. The pool area is complemented by wellness offerings including a sauna, steam room, hot tub, and a fitness center, ensuring relaxation is never far away. The arcade games room, which provides a
playful oasis for kids, is a great facility within the hotel, while parents appreciate the quiet opportunity to enjoy drinks at the Magic’Hall Bar or French-style gardens. A 24-hour reception and luggage storage service enhance convenience for early arrivals and late departures.
Dining at the hotel is an experience in itself. Chez Maurice, the main restaurant, offers French-style cuisine served buffet or à la carte in an artfully decorated setting. They offer breakfast from 7am to 10.30am and dinner from 6.30pm to 10.15pm. The dining room is spacious, warm, and family friendly, with a bustling yet cosy atmosphere. The cheerful décor and communal tables are designed to accommodate both families and couples alike. Dinner and breakfast are served via generous all you can eat buffets featuring French pastries, eggs, cheeses, cold cuts, fresh fruit, salads, hot dishes, and international items, all designed for variety and wide appeal.
The Magic’Hall Bar at the Grand Magic Hotel is truly enchanting. Nestled in the hotel’s majestic Grand Hall, it offers a unique blend of immersive design and charming service that transports guests into a world of wonder. The atmosphere is both magical and inviting. Whether it’s a refreshing cocktail or a light evening snack, the bar provides an ideal setting to unwind after a busy day at Disneyland Paris. The friendly, multilingual staff add warmth and personal care to the experience. From the perspective of a delighted visitor, the bar’s greatest appeal lies in its ever changing animated backdrops. Throughout the day, guests can admire a serene French garden; by evening, that same space transforms into fantastical realms, exploring tranquil seas, mystical forests, and even soaring star filled skies. With its visual storytelling, comfortable
lounge vibe, and attentive service, it’s not just a place to refresh, it’s part of the adventure.
Grand Magic Hotel is conveniently located just 5 km from Disneyland Paris and Disney Village. A complimentary shuttle service runs every 20 minutes from 8am until two hours after the closing of the Disney parks. This service is both efficient and easy to use.
Overall, The Grand Magic Hotel offers more than just a place to sleep, it delivers an enchanting escape that pairs fantasy with
family-friendly comfort. With its thoughtful design, lively evening displays, and array of facilities, it stands out as a compelling option for any Disneyland Paris getaway. Whether travelling with children, friends, or as a couple seeking whimsical charm, guests are likely to leave with treasured memories and smiles. Ready your imagination, your magical retreat is waiting!
Please visit the website, to find out more: www.grand-magic-hotel.com/en
Ki Space Hotel & Spa Review
A contemporary family haven near Disneyland Paris
Nestled in the heart of Val d’Europe, just a 10-minute free shuttle from Disneyland Paris, Ki Space Hotel & Spa offers an ideal retreat for families, couples, and business travellers alike. With its sleek, modern design, functional elegance and family-forward amenities, the hotel blends contemporary comfort with playful practicality.
From the moment visitors step into the airy, minimalist lobby, Ki Space sets a tone of calm sophistication. The hotel staff are friendly, helpful and accommodating. From the front desk to the housekeeping team, the service style is efficient yet warm.
One each floor of the hotel, the lightfilled corridors tell a story. The décor is cleverly themed by element (Water, Earth, Air, Science), awakening curiosity while immersing visitors in a calming yet playful ambience. The rooms and suites are generous and thoughtfully designed. They feature smooth concrete walls, minimalist lighting, and sleek, neutraltoned furnishings. They strike a harmonious balance of comfort, modern design, and smart convenience. Ki Space Hotel & Spa offer double rooms, family rooms, junior suites, deluxe suites, and communicating family suites for groups of up to 12 people. The rooms include queen-sized beds, eco-conscious French bedding, a flat-
screen TV with Chromecast, a desk/office chair, tea/coffee facilities, and a spacious large wardrobe. What truly sets these rooms apart is the convenience of a fully equipped kitchenette, the kind that includes an induction hob, fridge, dishwasher, microwave, toaster, kettle, coffee machine, crockery, and utensils. This makes family stays both practical and cost efficient, as light cooking and snack prep is effortless.
In the spacious Double Bedroom at Ki Space Hotel & Spa, the bathroom stands out as a subtle highlight worthy of praise. The bathroom offers a sense of refined tranquillity. It features a sleek walk in shower, thoughtfully designed at floor level for easy access and a clean, modern aesthetic. The shower is paired with a good sized basin and generous counter space, all well-lit and finished with minimalistic fixtures that echo the room’s contemporary décor. Every stay includes a selection of complimentary toiletries, such as shampoo, body gel, shower cap, and soap. Fresh towels and a hairdryer are also in place for convenient use. The bathroom delivers both functionality and visual appeal, integrating with the stylish room design while remaining easy to use.
The Nomad Restaurant provides a relaxed and stylish atmosphere for breakfast,
lunch, and dinner. Guests are greeted by an elegant yet inviting atmosphere under a luminous glass canopy. Whether seated at high tables facing the open kitchen, nestled in intimate alcoves, or relaxing on the expansive outdoor patio beneath a shaded pergola, the restaurant offers versatile spaces tailored to every mood and occasion. The menu is a vibrant homage to world cuisine. Mediterranean, Asian, American, the menu features large dishes to share or small plates to nibble on, offering a taste of flavours from around the globe. Nomad Restaurant stands out as a destination unto itself within Ki Space Hotel & Spa. With its sleek, globally inspired cuisine, flexible and stylish ambiance, and consistently friendly service, it creates a sophisticated yet relaxed setting.
Begin each day with a gourmet, healthy breakfast buffet that blends local and organic produce. The buffet includes a range of hot and cold items, fresh fruits, pastries, eggs and cereals, local cheeses, yoghurts and more. The buffet is thoughtfully designed to accommodate varied tastes and dietary needs, featuring continental, full English/Irish, vegetarian, gluten free and American options. The freshness, flavour, and quality of the buffet is to be highly commended. The breakfast staff are warm and professional who are assisted by hospitality robots!
Hospitality robots you say?! Guests at Ki Space Hotel & Spa find themselves immersed in a playful yet refined world where cutting edge robotics blends seamlessly with human hospitality. Bellabot, the cat headed delivery robot developed by ERM Robotique & IoT, greets guests in the hallways, restaurant, and even elevators. It transports trays, room service orders, and meal deliveries with surprising efficiency and personality. Bellabot’s interactive screen displays changing facial expressions, making each encounter feel playful and engaging. At the hotel reception, HCDC’s Bar Robot takes centre stage—autonomously taking drink orders and serving beverages at the bar. With an articulated arm and sleek design, it adds a futuristic flair to the guest journey 24/7.
Wellness is a cornerstone of the Ki Space experience. Guests can unwind in the 23-meter balneotherapy pool, indulge in the sauna and steam room, or treat themselves to a massage at the on-site spa. A fully
equipped gym and coworking area make it equally suited to productivity and relaxation. Families will also appreciate the hotel’s kidfriendly touches: board games are available to borrow, and common areas are designed to be welcoming for both adults and children. EV charging stations, coworking spaces, and meeting rooms make the hotel just as suitable for business travellers or longer stays.
One of the standout advantages of Ki Space Hotel & Spa is its strategic location. Situated in Serris, just a short 10-minute free shuttle ride from Disneyland Paris, operating roughly every 50 minutes, the hotel serves as an ideal base for guests visiting the theme parks. The hotel also offers a reliable shuttle service to the nearby Val d’Europe RER train station, making it easy for guests to reach central Paris or Charles de Gaulle Airport without hassle. For those traveling with children, this ease of access is more than a convenience, it’s peace of mind.
Overall, Ki Space Hotel & Spa is a modern, family-friendly haven that manages to feel both sophisticated and fun. With large, well-equipped rooms, relaxing wellness options, and easy access to both Disneyland and Paris, it delivers excellent value and flexibility. With large, well-equipped rooms, relaxing wellness options, and easy access to both Disneyland and Paris, it delivers excellent value and flexibility. Whether traveling with children, escaping for a romantic weekend, or planning a wellness retreat with easy city access, Ki Space Hotel & Spa is a brilliant choice and a breath of fresh air near the magic of Disneyland Paris.
For more, please visit the website: www.kispace-hotel.com/en
Palace Hotel Tokyo Ignites the Christmas Spirit with New Holiday Package
From illumination tours to holiday feasts with all the trimmings, Palace Hotel Tokyo embraces festive cheer
Palace Hotel Tokyo is preparing for one of the merriest times of the year with ‘A Tokyo Christmas’, a splendid stay package encompassing fine-dining, Christmas treats and in-room decorations, along with a privately guided experience of one of the city’s most popular sights, Tokyo’s winter illuminations.
The festive Christmas experience includes:
• A two-night stay – choice of Premier Suite or Executive Suite accommodations
• Club Lounge privileges – including afternoon tea and evening cocktails & canapés*
• Choice of daily breakfast at the Club Lounge or in-room
• A 5.9-foot-tall in-room Christmas tree decorated with lights and ornaments
• A bottle of Laurent-Perrier Cuvée Rosé Brut and a tin of Christmas cookies
• An artful Christmas cake made in-house at Sweets & Deli
• A splendid prix-fixe Christmas dinner at Grand Kitchen
*Children below the age of 13 are permitted in the Club Lounge only until 5:30 pm daily
The holiday spirit is ever present throughout the Christmas season, with dazzling decorations adorning the hotel’s public spaces and a stately, 16-foot-tall Christmas tree taking pride of place in the grand lobby.
With majestic lighting displays beginning to shine across the city each wintertime from early November through the Christmas holidays, a ‘Tokyo Illuminations’ tour is included in this year’s offerings. The approximate four-hour experience starts after dusk at guests’ choice of 5:00 pm, 6:00 pm or 7:00 pm.
In the company of a guide, guests will be chauffeured around the city in a private car to several of the areas featuring impressive installations, including the brilliantly lit Marunouchi Naka Dori, the 0.8-kilometerlong (half a mile), tree-lined boulevard that stretches from nearby the hotel to the ritzy Ginza district. Also on the itinerary are Omotesando and Shibuya, with their zelkova trees all aglow.
Tailored to guests’ interests, the tour will include as many stops as desired (during the allotted time) – including the opportunity to swing by the Christmas markets at Roppongi and Azabudai Hills – as well as the services of a local photographer to capture the entire experience. At the top of Palace Hotel Tokyo’s roster of handpicked photographers is Gorta Yuuki, a seasoned professional whose versatile and artistic body of work has been featured in the likes of Vogue, Elle Décor and Condé Nast Traveller magazines, among others.
Presenting an upscale experience but with the comfort and warmth of Christmas at home, Palace Hotel Tokyo’s all-day dining restaurant Grand Kitchen draws inspiration from the kitchen of a grand residence. A large, see-through fireplace adds to its cozy, welcoming feeling on chilly Tokyo nights. Its sumptuous, six-course Christmas menu includes abalone and zuwai (snow) crab, steamed flounder with caviar, and choice of grilled or roasted Japanese beef.
Guest who prefer a Michelin-starred Christmas or a more traditional Japanese menu can opt to dine at Esterre by Alain Ducasse – the hotel’s contemporary French restaurant featuring the natural flavors of Japan’s terroir – or at one of the hotel’s Japanese eateries instead (at additional charge). Options include kaiseki at Wadakura, teppanyaki at GO or tempura at Tatsumi.
Also on the menu – for enjoyment in-room – is one of the hotel’s coveted Christmas cakes, made in-house each year by the team at Sweets & Deli, the hotel’s popular pastry shop. This year’s selection of five cakes for ‘A Tokyo Christmas’ guests to choose from include:
• A decadent Noël à la Neige – a blueberry-rich take on the classic British Victoria sponge cake
• An all-about-pistachio Couronne de Noël made with luscious mousse and cream
• A Supérieur shortcake brimming with premium strawberries from Tochigi prefecture
• The hotel’s signature Marron Chantilly supersized into an indulgent mountain of snow
• Esterre’s exquisite Fleur de Noël featuring hints of almond, elderflower and apple tarte tatin
Travelers expecting to miss out on their favorite European-style Christmas breads and cakes while spending Christmas in Japan will be pleasantly surprised to discover Sweets & Deli’s array of homebaked stollen, kouglof, berawecka and panettone – including some with a uniquely
Japanese twist, such as the Bohnen Stollen made with yuzu-flavored marzipan and kinako (soybean flour) and Kouglof de Noël baked with sweet chestnuts kneaded into a matcha dough and finished with a raspberry chocolate glaze.
availability. Booking requests must be received by 15 November.
*Rates include consumption tax, excludes accommodation tax and service charge
For more information, please visit: www.en.palacehoteltokyo.com/offer/atokyo-christmas
Rates for ‘A Tokyo Christmas’ start at JPY 941,000, limited to stays between December 20-25, 2025.* Subject to Travel
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