To feature in an upcoming issue or to discuss advertising opportunities please contact a member of the HospitaliTech team;
Publication Manager
James Freeman - 01227 314 325 james@hospitalitech.co.uk
Editorial Assistant
Katie Jane - 01227 314 325 katie@hositalitech.co.uk
Graphic Designer
Daisy Shingles - 01227 314 325 design@hospitalitech.co.uk
Square, the global technology company that helps businesses run and grow, is now supporting The JMHG Group - an independent hospitality operator in London
Founded by Jayke and Joanna Mangion, The JMHG Group has spent 13 years building a portfolio of renowned cafés, bakeries, pubs, and wine bars in South West London, including five Brickwood Coffee & Bread locations offering Australianinspired menus; the iconic Old Post Office Bakery in Clapham North, London’s oldest organic bakery; and a set of wine and charcuterie bars housed in repurposed Victorian public spaces. They also run Nue Ground Café + Studio, which combines nutritious food with wellness, fitness, and treatment facilities.
From the beginning, Jayke and Joanna needed a solution capable of scaling across venues. They chose Square for its integrated ecosystem -enabling payment processing, staff management, inventory, and reporting all in one place. That
decision laid the groundwork for a more agile, data-driven approach as the business grew.
With an eye for opportunity and a passion for community, The JMHG Group has always prioritised customer experience and operational efficiency, and Square’s ecosystem of tools has played a key role in that success. As the business expanded, Square’s integrated tools not only helped streamline operations but also provided the financial visibility needed to take the next step. That’s where Square Loans came in. Whether it was opening a new venue, hiring more staff, or investing in equipment upgrades, the quick injection of capital helped JMHG make bold moves with confidence.
According to Jayke Mangion, “to have instant access to funding was
a game-changer” adding, “It took three clicks with Square, whereas traditional banks can take more like three months. We’ve been able to grow without external investment, on our terms, and seize opportunities at greater speed.”
Beyond funding, Square’s toolsincluding integrated point-of-sale systems, online ordering, custom reporting, website integration, and event ticketing - has helped streamline operations across JMHG’s diverse set of venues. The data insights from Square allow Jayke and his team to compare performance across locations in real-time, simplify daily operations, and respond quickly to customer demand.
They also leverage Square’s latest hardware - including the recently launched Square Handheld - to improve service during peak periods, allowing staff to serve customers faster and more efficiently.
With staff tools, analytics, sleek hardware, and integrated software, Square helps The JMHG Group scale confidently while maintaining its community-first ethos. Ming-Tai Huh, Head of Food & Beverage at Square said, “Square is proud to support forward-thinking hospitality groups with a growth mindset, like The JMHG Group. By combining Square’s integrated technology with their entrepreneurial spirit, The JMHG Group is building on its strong foundations to deliver modern, memorable hospitality, all while growing efficiently and staying agile in a fast-changing industry.”
To learn more about how Square supports hospitality businesses across the UK, visit: www.square.com
In a world where entertainment costs can quickly spiral out of control, HQ.FM’s Quiz and Bingo Software stands out as a smart, cost-effective solution for pubs, clubs, and community venues looking to draw in crowds and keep them engaged; all under one budget-friendly subscription
For a low weekly cost of only £20, subscribers get access to a fullfeatured entertainment platform that combines both quiz nights and bingo sessions; two of the most crowd-pleasing formats in one simple subscription. Rather than juggling multiple services or paying individual licensing fees for different games, HQ.FM offers an all-in-one solution that streamlines event planning and maximises value.
What really sets this software apart is its dual-offering entertainment. Hosts can run a high-quality quiz night one evening and a fun, lively bingo game the next—all using the same intuitive system. That variety
alone means you’re getting two types of events for the price of one, giving customers more reasons to come back, night after night. It’s not just entertainment; it’s a tool to build community and create consistent foot traffic.
Even more compelling is the time-saving benefit of HQ.FM’s professionally written quiz content. Each week, subscribers receive TWO brand-new quizzes, carefully crafted to be fun, challenging, and current. This eliminates the hours spent researching and writing questions, allowing venues to focus on hosting and promoting the event. When you factor in the saved labour and creative time, the subscription virtually pays for itself.
Add to that the easy-to-use interface, engaging visuals, and mobile/tablet compatibility, and it’s clear that HQ.FM is designed with real-world venues and real audiences in mind. The flexibility to customise and control the pace of the games makes it suitable for both seasoned hosts and newcomers.
With entertainment budgets under more scrutiny than ever, HQ.FM offers a rare combination of affordability, quality, and versatility. Whether you’re a small bar wanting to spice up weeknights or a large venue looking to streamline your entertainment lineup, the return on investment is undeniable.
For one low weekly fee, you’re not just getting software; you’re unlocking a year-round strategy for driving engagement and increasing revenue.
HQ.FM isn’t just a platform—it’s your entertainment partner.
Contact HQ.FM today to schedule a demo and see how their platform can elevate your venue’s entertainment game.
Find us at: www.hashtagquiz.co.uk
Contact Simon at 07941 322339 or ops@hashtaghosts.co.uk
Asian boutique hotel group marks decade with investment in direct booking strategy
Cendyn, a global integrated hotel technology and services company, is delighted to announce that Noku Hotels is investing in its direct booking strategy with Cendyn CRM as it seeks to optimize the performance of its guest database and raise its brand profile.
With four properties located in Asia, Noku Hotels offers unique travel experiences providing a warm service with the comforts of home for memorable moments. As the boutique hotel portfolio prepares to mark a decade since the opening of its Kyoto property, Noku Hotels is elevating its marketing strategy by upgrading its CRM to optimize guest interactions across its 12,000-strong database — with the goal of driving more direct bookings, increasing repeat stays, and boosting profitable revenue.
With a direct integration to their PMS, booking engine and channel manager, Cendyn CRM will empower Noku Hotels with comprehensive and unified guest profiles, segmentation, and campaign management capabilities to target customers with personalized messaging. Leveraging AI-driven CRM analytics, the platform will also help uncover guest behavior patterns and deeper insights to further optimize marketing performance and drive revenue.
The CRM switch comes as the marketing team seeks to deepen guest relationships to strengthen brand loyalty and drive direct bookings across its properties in Kyoto, Osaka, and Phuket. With bookings dominated from third party booking channels and OTAs (online travel agents), Noku Hotels will be now able to grow
its direct booking market share with Cendyn CRM by targeting the right customer with the right personalized messaging to boost direct booking revenue while reducing third party commission costs.
“As a hotel company we’ve identified that now is the time to invest in driving a direct booking strategy and capitalize on our brand,” said Chris Teo, Executive Director and Deputy Chief Officer of Noku Hotels. “With the forthcoming 10th anniversary of our Kyoto property, it’s a perfect time to initiate personalized campaigns, effectively working with our database to maximize the value an effective CRM system can bring.”
“We needed a partner to support our growth, understand our needs and direction, demonstrate the ROI and provide the right level of customer support. We knew Cendyn CRM to be a robust product with full account management
and customer service. With Cendyn CRM we can begin to drive more direct strategies and convert more customers. It’s never been a more important time to find the right customer, and segment the market to make the most of our offerings like Spa and F&B.”
“As a boutique brand Noku Hotels has a real opportunity to create deeper and closer relationships with their guests” said Christophe Pereira, Senior Vice President, Sales, EMEA & APAC at Cendyn. “Cendyn CRM will consolidate all their guest data to provide complete and unified guest profiles to enable them to set up targeted and personalized campaigns as part of their direct booking strategy. With more flexibility and performance data, Noku Hotels will be able to develop a highly engaged and profitable database.”
For more information discover: www.cendyn.com/crm/
Hospitality technology specialist to enhance campus catering with new PoS and digital solutions
The Royal Agricultural University (RAU), a leading institution dedicated to agricultural education and innovation, has partnered with Lolly, the hospitality technology specialist, to upgrade and modernise its campus catering services.
As part of the rollout, Lolly has installed six PoS terminals with integrated payment systems, three mobile Move devices, and the Lolly App. The PoS systems have been implemented across the university’s RAU Restaurant, The Atrium Café, The Atrium Shop, and three campus bars.
The introduction of Lolly’s fully integrated digital solution is designed to streamline day-to-day operations, reduce service times, and deliver a better user experience for both staff and students. By combining fixed PoS, mobile devices, and app-based ordering, RAU is investing in a futureproof hospitality setup that offers efficiency and flexibility.
Commenting on the new partnership, Ryan Hanson, Director of Campus Experience at the Royal
Agricultural University, said: We had been looking to update our PoS for some time, and getting the project underway had its challenges. Once we engaged with Lolly, many of the complexities we anticipated quickly became straightforward. From the outset, there was clear alignment and understanding, which reassured stakeholders and made the build and onboarding process smooth and efficient. We are delighted with the results so far and are excited to explore the additional possibilities that the app rollout and new commercial opportunities will bring.”
Paul Markey, Head of Sales & Accounts at Lolly, added: “Further & Higher Education is a core focus for us at Lolly. We’ve built a deep understanding of the sector’s needs and are thrilled to be working with the Royal Agricultural University. This partnership ensures RAU has the right technology in place to meet today’s demands while giving them the flexibility to grow and adapt in the future. We’re excited about this partnership and the opportunities it brings.”
The collaboration marks a new chapter for RAU as it continues to evolve and modernise its student experience, underpinned by the latest hospitality technology.
Please visit our website: www.itslolly.com
UK’s leading provider of essential technology launches Focus WiFi Intelligence powering hotel WiFi to enable data capture, drive guest engagement and secure loyalty for enhanced booking strategies
Focus Group, one of the UK’s leading independent providers of essential business technology and connectivity solutions, launches Focus WiFi Intelligence - a new digital engagement platform under its specialist division, Focus on Hospitality.
Focus WiFi Intelligence has been designed to help hospitality businesses enhance guest experiences, improve loyalty, and support direct bookings by transforming their existing WiFi system into a powerful marketing and data tool.
In today’s competitive hospitality landscape, understanding the
guest journey is key to driving both satisfaction and profitability. This newly launched solution from Focus Group enables hotels to offer branded, seamless WiFi login experiences while capturing GDPR-compliant guest data. With the ability to integrate into CRM, PMS and marketing systems, the platform bridges the gap between on-site experiences and digital outreach, helping hoteliers unify guest profiles and personalise every interaction.
Focus WiFi Intelligence already offers powerful integrations with leading hospitality CRM platforms including Revinate, Klaviyo and HubSpot, Mailchimp with more integrations under development which will also further expand functionality.
By embedding guest data collection and loyalty into everyday infrastructure, this innovation empowers hotels to deliver standout experiences while increasing commercial value, all
from a tool that’s simple to deploy, easy to manage and built for the modern hotel environment. Hotels can leverage insightful guest information to further enhance their service offerings and guest experience with the real-time data capture including email, WiFi access frequency and duration - which can be understood at portfolio or multiproperty level. Within its secure cloud infrastructure, Focus WiFi Intelligence, provides customisable branding, guest segmentation tools for loyalty campaigns and upsell promotions, and comprehensive analytics offering insights into guest behaviour and engagement.
Alessandra Leoni, Head of Hospitality at Focus Group, commented: “We understand that hotel operators need more than just fast WiFi. They need data, insights and guest engagement tools that align with commercial goals. Focus WiFi Intelligence is designed to do exactly that, turning every guest login into a meaningful touchpoint that builds loyalty, supports personalisation and ultimately drives direct bookings.”
The launch is a clear demonstration of Focus Group’s ongoing investment in hospitality technology, adding to a portfolio that already includes voice, cloud infrastructure, cybersecurity, IoT and IT management, all underpinned by deep hospitality sector knowledge.
Focus WiFi Intelligence is now available to all Focus Group hospitality clients and works across existing WiFi and connectivity solutions provided by Focus Group.
To learn more about how Focus on Hospitality can support your business, contact: hospitality@focusgroup.co.uk or visit: www.focusgroup.co.uk
Delivered by leading tech and innovation provider Emerge Digital
Green Gourmet, a leading food supplier to the education sector, has unveiled a significant strategic technology investment plan aimed at doubling its turnover over the next three years, following more than three years of tech enabled growth across the organisation.
Working alongside long-term technology partner Emerge Digital, since 2022 the company has invested over £1m in technology advancements, which has helped deliver 36m meals to education centres in the last 12 months alone. Over the same period its turnover has grown by more than 10% as the business looks to double its output to more than 1.5m meals a week over the next three years.
Following the creation of Green Gourmet’s Digital Business Strategy, Emerge Digital is now leading on projects including cyber security improvements, achieving Cyber Essentials certification, the introduction of business intelligence tool ‘Power BI’ for more agile data reporting, as well as deploying Microsoft Copilot to every member of its team, supported by on-site training from the tech partner. This builds on previous work completed by Emerge Digital, including a SharePoint restructure in 2024.
Robin Bussey, CFO at Green Gourmet, said: “There is a steep learning curve when it comes to IT strategy, so it was essential we found a technology partner that understands our business model and how we are looking to grow. Our mission is to deliver more meals to education centres across the UK, while keeping our headcount and overheads at a sustainable level. Technology is allowing us to do this and through Emerge Digital, we
have been able to put this mission into action.”
Over the last year Green Gourmet has increased its spend on technology from 0.95% to more than 2% of annual turnover. The company is now spending £20k on technology per head, with plans for this to increase alongside its new innovation projects.
The investment also reflects Green Gourmet’s people-led mission. As a certified B Corp, the company is committed to ensuring its digital infrastructure supports its sustainability goals, including energy-efficient hardware and responsible vendor selection. Robin added: “We have committed to work to a triple bottom line principle where we consider people, profit, and planet in every decision that we make.”
Tom Henson, Managing Director at Emerge Digital, said: “From automation to cyber protection, everything we’ve implemented has had a clear purpose; to remove friction, empower staff, and help
Green Gourmet scale efficiently. We are living in an era of AI-driven growth, and for companies slow off the mark to start their innovation journey it can be easy to fall behind. Green Gourmet is a company that understands the benefits of being innovative and is using tech to drive growth across the business.”
The company’s goal is to double revenue by 2028 through technology implementations. The contract with Emerge Digital will include critical projects including the implementation of Green Gourmet’s Data Strategy, which will enable automation, integration and AI; empowering decision making across the business.
Robin added: “We’re growing, but our values haven’t changed. We still believe in being fun, agile, and ensuring we can deliver sectorleading services and high-quality meals to students across the UK.”
To find out more, please visit: www.greengourmet.co.uk AND www.emerge.digital
A new all-in-one, automated reception has been created to help relieve challenges facing the hospitality sector with promises to increase efficiency, support time-poor staff, and deliver a seamless experience for guests
The industry’s challenges have sparked growing interest in automated solutions, with AI technology being explored as a way to reduce repetitive tasks, provide guests with greater control, and allow staff to focus on high-value interactions.
Developed specifically for hotels, B&Bs, serviced apartments, and hostels, the premise of DreamDesk, recently launched in partnership with Lamington Group, is to support hospitality teams and address the pain points faced by the industry, by enabling breathing room to focus on the more rewarding and impactful elements of service.
Despite being labour intensive, the hospitality industry is facing a chronic staff shortage. According to UKHospitality, there are around 132,000 vacancies across the sector, 48% above pre-pandemic levels. Properties operated by leaner staff models, such as serviced apartments or aparthotels, are particularly vulnerable, often struggling to maintain a 24-hour reception.
Co-founded by Vieri Balbonia and Robert Godwin (CEO of Lamington Group), both with extensive experience in hospitality, DreamDesk transforms guest communications across voice, chatbot, email, and WhatsApp, automating up to 90% of routine tasks so staff can focus on guests.
Promising to reduce front desk workloads by 60%, DreamDesk’s sole aim is to help claw back
valuable hours for staff in the industry. Key features include tailored language and formality to offer consistent tone and branding, multi-property scalability, reporting and analytics, 24/7 automation, PMS/ booking integrations, and the escalation of complex queries to a hotel’s human team.
DreamDesk has already successfully been integrated and is supporting a number of hotels’ challenges including room2 hometels and Lamington Apartments with plans to roll out its services into 50 hotels by the end of the year.
Vieri Balboni, Co-Founder of DreamDesk, said, “We know firsthand how demanding this sector can be and just how much time and effort goes into running a successful hospitality business. Time is always of the essence, staffing costs are notoriously high and guests’ expectations are rising as they expect the very best service each and every time. This is where DreamDesk comes in”.
“Let your staff be physically present and shine out front whilst DreamDesk handles the equally important background
noise. We know that operators are still naturally concerned about deploying automated assistants and front desks, however, our case studies show how AI-powered solutions can reliably centre human interactions and relationships. By removing time-consuming and unrewarding routine tasks, hospitality professionals can concentrate on the personal touches that shape the guest experience.”
Lauren Hyde, Reservation Manager at room2 hometels, who have implemented DreamDesk into their guest experience, commented, “Using DreamDesk has enhanced our guest journey and improved efficiency within our Reservations team. The setup was straightforward, and integration was seamless”.
To find out more about how DreamDesk is helping support the industry, its pricing models, and to join its partner programme, book a demo today, visit: www.dreamdeskai.com
New suite of technology solutions offers added means to seek guidance and support
Langham Hospitality Group (LHG) has launched a trio of artificial intelligence (AI) agents to address changes in how people source information. The new toolkit, which complements the Group’s existing channels, gives guests the flexibility to make enquiries either digitally or directly with hotel staff, who in turn gain broader access to training materials and commercial insights.
“Personal and intuitive guest care, strong colleague development, and informed commercial decisionmaking have always been central to how we operate,” Langham Hospitality Group CEO Bob van den Oord said. “These new tools extend that approach by allowing us to respond to the shift in how people access information, whether they’re guests planning a stay, frontline team members sharpening their skills, or marketing executives exploring emerging travel trends.”
The new AI agents are being phased in throughout the Group’s hotel portfolio, which includes 31 properties across four continents and brands – The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying’nFlo. The agents include:
Experience Agent: A multilingual interface that enables guests to ask questions through textbased channels – including email,
WhatsApp, WeChat and Instagram – while still having the option to speak directly with hotel staff at any time. The agent responds in over 50 languages and is designed to help guests access practical information quickly and conveniently. Over time, the agent will be able to recognise intent, suggest service options and direct enquiries to the right teams. Future capabilities also include voice conversations and an expanded role as an AI concierge that anticipates guests’ needs and helps them plan their stays, arrange services and receive timely updates before, during and after their journeys.
Knowledge Agent: A practical support tool that offers instant answers to employee questions, helping colleagues learn, troubleshoot and perform their roles with confidence. From housekeeping standards to brand signatures and operating procedures, the agent serves as an always-on reference that reduces time spent searching for information and that supports more consistent delivery across departments. As it advances, the agent will be able to walk teams through tasks step-bystep, highlight standards in real time, flag compliance gaps, and proactively provide guidance based on role, location or time of day –offering a personalised pathway to learning that ensures knowledge is not just retained, but continually strengthened.
Insight Agent: A real-time analytics tool that reviews booking patterns, demand signals and
guest behaviour in aggregate to identify opportunities with greater precision. By surfacing actionable recommendations on timing, pricing and audiences, the agent helps commercial teams craft more relevant offers and launch campaigns at the moments they’re most likely to convert. Future iterations of the agent will forecast demand shifts, suggest package concepts based on browsing behaviour, alert teams to emerging travel trends and even create personalised offers for specific guest segments – effectively becoming a proactive commercial partner that drives both innovation and revenue potential.
The AI toolkit is the latest in a long lineage of forward-thinking innovations introduced at LHG’s hotels, some dating back to the launch of its flagship property, The Langham, London, in 1865. As Europe’s first Grand Hotel, it was the only establishment of its kind to embrace offerings such as electric lighting, hydraulic lifts, and hot and cold running water – advancements that redefined guest journeys at the time. Today, that same pioneering mindset guides the company’s approach to a broad range of new technologies, including intelligent heating and cooling, smart checkin solutions, and top-of-the-line property management systems, all designed with the same enduring purpose: to enrich the guest experience.
To find out more, visit our website: www.langhamhospitalitygroup.com
New Mews report explores how intelligent agents will reshape hotel operations, guest experiences, and business performance
Mews, the leading operating system for hospitality and shared spaces, has launched a new report exploring how intelligent agents will reshape hotel operations. Hospitality is entering a new stage of digital maturity, driven by agentic AI. According to the new report, Agentic AI for Hotels: The Mews Vision for AI in Hospitality, the shift from assistive to autonomous intelligence will redefine how hotels operate, learn, and deliver experiences in the decade ahead.
Building on the connected ecosystem that Mews has been developing for more than a decade – and accelerated by the recent acquisition of DataChat, a leading generative AI analytics company –agentic AI will enable a new level of coordination across revenue,
operations, and guest experience. Importantly, this doesn’t mean a future run entirely by bots. Hoteliers will remain in control, deciding what to automate and to what extent, while intelligent systems take on more orchestration over time. The path to full automation will be gradual, allowing teams to adopt AI at their own pace and ensuring that the human touch remains central to hospitality.
Unlike earlier generations of automation or chatbots, agentic AI connects multiple hotel systems to reason, plan, and act autonomously, collaborating with staff and other agents to achieve specific business outcomes. Rather than waiting for prompts, these systems proactively coordinate across operations, revenue, and guest services to predict needs, reallocate resources, and personalize experiences in real time.
“For years, hospitality has wrestled with the tension between technology and human connection,” said Richard Valtr, Founder of Mews.
“Agentic AI bridges that divide. It’s about freeing humans from repetitive work so they can focus on what truly defines our industry: hospitality itself. We’ve always talked about “user disengagement” - the idea that we want hoteliers to spend more time with guests and less time with screens and reports. This next phase of intelligence introduces digital coworkers that collaborate across systems and departments, turning technology into an active partner in daily operations.”
Why now, and why it matters
The report highlights a convergence of factors making this transformation inevitable: advances in large language models, the growing operational complexity of modern hotel ecosystems, and the emergence of open, connected platforms. While many hospitality systems remain siloed, Mews’ open API architecture provides the interoperability and data flow required for agentic AI to succeed. By connecting every layer of hotel operations, Mews creates the foundation where intelligent agents can reason, act, and collaborate across systems in real time. While 92% of travel organizations have experimented with generative AI, most remain limited to static assistants or singleuse automations.
Agentic AI represents the next phase: where intelligent agents act as digital coworkers, orchestrating workflows across fragmented systems to deliver measurable impact on efficiency, profitability, and guest satisfaction.
To function effectively, these agents require a semantic layer: a unified data model that gives AI the contextual understanding it needs to make accurate, trustworthy decisions. Without it, hotel technology remains fragmented and reactive.
Soon, AI agents will operate seamlessly behind the scenes:
Revenue agents continuously optimize rates and distribution based on live demand and market data.
• Operations agents anticipate staffing needs, manage
housekeeping schedules, and coordinate maintenance before issues arise.
Guest agents act as digital concierges, proactively curating personalized experiences and turning potential complaints into moments of delight.
Agentic AI isn’t about replacing human service but scaling it, giving teams more time to focus on guests.
“True hospitality will always be human,” said Matt Welle, CEO of Mews. “The role of AI is to make that humanity more visible, to give staff the time, clarity, and confidence to deliver their best work.”
As the report notes, the industry’s shift toward agentic AI is already accelerating. Building on recent advancements in conversational intelligence and semantic modeling, including the integration of DataChat’s technology and expertise, Mews is fast-tracking the development of autonomous and semi-autonomous agents across revenue, operations and guest experience. Together, these advances mark a decisive step toward an AI-first operating system for hospitality, where intelligent agents learn continuously and make hotels more efficient, adaptive, and human-centric.
Find out more: www.mews.com
Partnership with DirectBooker to enable hotels to be discoverable on AI-driven travel search platforms including ChatGPT, Gemini and Claude with MCP
Cendyn, a global integrated hotel technology and services company, is leading the market shift to AI search in partnership with DirectBooker by enabling hotel direct booking rates to be visible in AI search results.
The launch of Cendyn AI Connect, a new distribution channel within the Cendyn DMP, pushes hotel Availability, Rates, and Inventory (ARI) directly into AI search platforms such as ChatGPT, Claude, and Gemini through a Model Context Protocol (MCP).
With the ever-growing adoption of AI search for travel planning, hotel owners are becoming increasingly aware of the impact AI will have on business. Currently, AI search platforms largely surface OTA listings, leaving hotels unseen at the exact moment travelers are making decisions. AI Connect ensures hotel direct rates and availability can be surfaced organically when travelers engage with AI trip planners, complementing existing hotel digital strategies by reclaiming visibility on emerging channels, without adding marketing overhead.
By utilizing a direct connection for distribution through an MCP – a new open standard designed to let AI models (like ChatGPT or Claude) connect with external tools, data sources, and APIs in a secure and consistent way – Cendyn is making essential hotel information available seamlessly and efficiently to these AI models.
Cendyn is currently inviting hotels to join a select beta group to be at the forefront of innovation and expand their reach in the era of AI travel search. Throughout this beta-phase, Cendyn will start to surface clicks
and completed bookings attributed to AI channels as consumers gradually adopt AI search in their travel planning.
“As travelers reshape how they plan and book travel, we need to ensure our customers remain highly visible and are at the forefront of this compelling market shift, while avoiding OTA dependency,” said Michael Bennett, CEO & President at Cendyn. “Many hoteliers understand the importance of early adoption, especially given the existing challenges of maintaining visibility in front of travelers, and competing with OTAs to manage cost of acquisition. While we may be seeing AI-driven search bookings starting small, we know it will shape competitive advantage for years to come.”
“Real travelers care about the best value they can get for their trip,” said Steve Kaufer, Board member, DirectBooker. “This partnership with
Cendyn will enable hotels to have a direct line into AI tools like ChatGPT and Gemini and be discoverable from the offset - helping to cut out traditional intermediaries. Hoteliers can now embrace the next travel revolution with their best direct rates and availability, visible via our MCP, ready for that moment when their customers are using AI to plan and book their trips.”
The release of AI Connect as an additional channel in the Cendyn DMP means hoteliers will be able to track bookings that originate from AI platforms. With over 32,000 customers worldwide in more than 150 countries, Cendyn generates in excess of $20 billion in annual hotel revenue. AI Connect will ensure no property is left behind as the AI travel landscape evolves.
For more information, discover: www.cendyn.com/cendyn-dmp-aiconnect-lp-pr/
If you want to banish smelly, dirty plates from your hotel’s corridors, get a tried and tested solution. There’s one that’s super user-friendly, gives a choice of notification methods and has, by far, the coolest choice of collection buttons. It’s Dinggly.
Dinggly buttons (Dingglies) connect directly to your WiFi or a cellular network so there’s never a range issue. A tablet programs and tracks buttons from the Room Service/IRD office, whilst staff on-the-move can get calls on their phones or the inclusive Dinggly wrist pager.
All Dingglies are special, but some are extra special. Our flexible designs cater for a wide range of budgets and aesthetics. All are rechargeable.
And if the budget is tight, we’ve QR tiles instead of buttons. So there’s no excuse for lingering whiffs!
Try Dinggly, risk free! Contact us here and we’ll set you up to give Dinggly a go.
Two-thirds (66%) of UK adults admit that the type of music played in shops or businesses (such as cafes or salons) influences what they buy and their habits – with 27% saying “definitely” and 39% answering with “probably”.
Our study* of over 2,000 UK adults further revealed the music genres customers believe business owners should play to persuade them to spend, spend, spend — with pop a prevailing favourite.
When shoppers were asked to rank genres, pop came out on top. Over a third (35%) of customers said that they feel be more inclined to buy extravagant clothes and accessories, like a designer pair of trainers if pop plays.
Pop also reigns supreme at the UK’s supermarkets (43%) particularly among the 45-59 age bracket (48%). But food shops could also experiment with reggae — which tempts 16% to fill their trolleys — and hip-hop (15%) to encourage shoppers to spend on tasty treats.
Pop has persuasive powers in salons, too; 37% of people say this genre tempts them to try a new hairstyle. That said, moody rock anthems (19%) and soul melodies (18%) are also likely to leave customers feeling brave at in the hairdresser’s chair. Over-60s sway towards a new style if classical tracks play — more so than other age groups (18%).
Restaurant owners, take note — classical music is more likely to get diners in the mood to order expensive items on the menu, appealing to nearly a third (31%) of people. Soul (22%) and jazz (21%) are also popular, depending on the ambience you’re aiming for. Meanwhile, 40% of adults said that they are more likely to indulge in an extra treat if pop music plays in a pub or café.
Crucially, over half of UK adults (53%) dislike dining in silence, particularly the younger generation (56%). The primary put-off is the lack of atmosphere (61%) while 32% claim the experience isn’t as fun without background beats. After all, nearly two-thirds (63%) admit that different types of music affect their mood in different ways.
This may account for why over two-thirds (67%) of customers admit to LEAVING a venue after realising no songs were playing. This scenario is most common in pubs — where one in five (20%) revellers have chosen the door over a drink after a silent reception — closely followed by bars and cafes. Evidently, a soundtrack to sipping, snacking and socialising is essential.
Ultimately, the senses play a pivotal role in creating a positive experience for customers in shops and businesses like restaurants or salons. When asked to rank stimulants from 1-5, ‘music’ was a priority for a fifth (21%) — second only to ‘colours’ (41%) but surpassing ‘fragrance’ and ‘lighting’.
(8am-6pm, Mon-Thurs & 8am-3pm, Fri) pplprs.co.uk
of customers admit to leaving a venue after realising no songs were playing* 67%
of UK adults say the type of music a shop or business plays influences what they buy* 66%
TVC Technology Solutions Completes a Bespoke MultiRoom Karaoke AV Installation at Molly MCs, Isabella Street
Bolton-based TVC Technology Solutions has announced the successful completion of a purposebuilt audio-visual installation at Molly MCs, a late-night venue in the heart of London’s iconic Isabella Street. This project strengthens TVC’s growing reputation as the go-to AV integrator for innovative, entertainment-driven hospitality spaces across the UK.
“Molly MCs had a clear vision,” says Elliot Shepherd, Technical Sales & Projects Coordinator at TVC Technology Solutions. “They wanted a premium, seamless karaoke experience across multiple private rooms, each one looking and sounding fantastic, simple for staff to manage, and robust enough to perform flawlessly night after night.”
Following a detailed review of the site layout and operational requirements, TVC’s design team produced a tailored AV plan to serve Molly MCs’ bespoke karaoke spaces. Each private room was equipped with its own large-format Mitchell & Brown CU Series 4K Ultra HD WebOS Smart TV, ranging from 43 to 50 inches depending on room size. These displays deliver vivid, ultra-high-definition karaoke graphics with smooth motion and vibrant colours, ensuring every track looks as good as it sounds.
For audio, TVC specified and installed premium Audac BASO10 bass reflex cabinets in every room, compact yet powerful speakers capable of delivering balanced, fullbodied sound. Carefully positioned and tuned, the system provides warm, impactful bass alongside crystal-clear mids and highs, ensuring karaoke vocals remain crisp and intelligible at all times.
Control and content delivery were designed with equal care. In each
private room, a 10.9-inch Apple iPad securely mounted in a Bouncepad wall enclosure, serves as the intuitive control hub. Guests and employees can easily browse and select tracks via the integrated Singa Karaoke platform, adjust volume, and manage playback without any technical complexity. A discreet Audac WP210 wall controller offers quick manual source switching and volume adjustment for added convenience.
To complete the experience, every room features a Quad Handheld radio wireless microphone system, providing performers with the freedom to move, interact, and bring the party to life, all backed by a the Singa Karaoke track library
that keeps the music fresh and the performances flowing.
“The Molly MCs team were thrilled with the result,” adds Elliot. “We delivered a consistent, premium karaoke experience across all their private rooms, an installation that looks professional, works beautifully, and will keep guests coming back for more. It’s another great example of TVC bringing together design, technology, and user experience to power the next generation of hospitality entertainment.”
For more information, images, interviews, or comments on AV integration for the hospitality industry, contact us: www.tvc.uk.com
Members earn points on food and drink, enjoy birthday bubbles, monthly treats and exclusive venue offers across Derbyshire
Longbow Venues has launched My Longbow, an all-in-one guest app with an integrated, points-based loyalty programme, My Loyaltyamong the first app-led schemes spanning multiple independent venues in the Peak Districtrewarding guests for food and drink across The Maynard (Grindleford), The Peacock at Rowsley, The George (Hathersage), The Ashford Arms and The Peacock at Owler Bar.
From 8 September 2025, guests who sign up will receive a £10 welcome credit applied 24 hours after activation and valid on food for one month.
Members earn 3 points for every £1 spent on food and drink, and receive £10 extra credit for every 500 points. New members also unlock a complimentary bottle of Durello when ordering two main meals in their seven-day birthday window either side of their birthday.
Rob Hattersley, Founder and CEO of Longbow Venues, said:
“Our guests are incredibly loyal, and this is our way of saying thank you. My Longbow brings all our venues, seasonal treats and surprises together in one place. It will be the backbone of how we look after regulars and welcome new faces, with rewards that feel personal and generous throughout the year.”
Stephen Atkinson, Operations Director, added:
“Because it is app-first, we can keep it fresh. You will see rotating perks, partner highlights and timely boosts, from English Wine Week celebrations to January pick-meups. We will keep listening and refining so members see real, ongoing value.”
Andy Shiel-Redfern, who led the concept and build, said: “
My Longbow started with a simple idea: make every visit feel valued. We have designed the programme to be clear, consistent and generous. Points are easy to understand, rewards are simple to redeem, and
the app puts everything in your pocket so you never miss a perk.”
Alongside the sign-up benefits, members can access a rolling calendar of treats and venuespecific offers, launching from next week: one free hot drink each month, a buy five takeaway coffees, get the sixth free stamp card, and 20% off the lunch menu at The Peacock at Rowsley, Monday to Thursday. Additional limited-time rewards and seasonal surprises will be announced in-app.
• Join: Download My Longbow from the Apple App Store and register in under a minute.
Guests without smartphones can pick up a complimentary physical loyalty card in venue.
• Earn: Present your digital membership at payment to collect points on food and drink. If you forget your QR code, email an itemised receipt within 28 days to myloyalty@ longbowvenues.com to have points added.
Redeem: Rewards and offers show in the app with clear expiry dates and any simple conditions, such as “with two main meals”.
Stay informed: Invitations and specials are shared via the app and email. Members can earn
points and receive rewards without marketing consent, although opting in ensures you hear about all benefits and updates.
Terms and conditions:
My Loyalty rewards food and drink spend only. Accommodation, gift cards, weddings, events and experiences are excluded. One card can be used per table, and some high-demand dates are excluded unless specified, including New Year’s Day, Valentine’s Day, Good Friday, Easter Sunday, Mother’s Day and Father’s Day. Points and monetary value typically expire 12 months after they are accrued, except where a specific offer states otherwise, for example the £10
welcome credit is valid for one month.
Members can earn and redeem in participating Longbow Venues, including The Maynard, The Peacock at Rowsley, The George at Hathersage, The Ashford Arms, and The Peacock at Owler Bar. Accrual and usage are based on food and drink in the bars and restaurants from the standard menus.
Search “My Longbow” in the Apple App Store or visit longbowvenues. com/loyalty to register and claim your £10 welcome credit.
For more about Longbow Venues, including app T&C’s please visit: www.longbowvenues.com
The festive season is a prime opportunity for the hospitality sector to drive revenue; and pubs, bars, restaurants and coffee shops typically thrive during this time of year
However, can the same be said for front of house (FOH) and back of house (BOH) teams, who are responsible for driving operations forward? Their aim is to provide guests an experience that brings them back for more. But for many, this isn’t always the case, as many operators are unable to manage the influx of orders and footfall productively. In many situations, there is a failure to effectively connect FOH and BOH teams. This is often, in part, down to many teams using manual pen and paper processes to take orders and execute them.
But, it’s not just the process of taking orders that causes problems to arise. During the final hurdle at the POS, or the end of an evening meal or drink, receipt printing problems or failures often present issues for hospitality businesses. These various kinds of issues can completely erode the guest
experience. Stuart Colverd, Head of Sales POS Northern Europe, BIXOLON explains.
The festive season pressure cooker
A lot can go wrong behind the scenes in hospitality, that guests are generally unaware of. Although festive footfall to venues is welcomed by operators, an increase in visits (or online orders), puts pressure on FOH teams to meet customer expectations and serve guests’ needs. And, in the case of many fast-food chains, pubs or coffee shops, can the waiting staff, bartenders and baristas take the orders quickly and accurately enough in order to execute and fulfil them for customers efficiently and productively?
In many cases, paper-based processes are used to take orders during counter-based POS situations. For example, an order is taken and written down on a piece of paper. This is often passed down the process chain to the kitchen or BOH team to execute. Often, the hand writing on paper notes is illegible and the paper used is not of a high-enough quality to withstand the challenges of many hospitality environments. The result: order slips
that are illegible and damaged, with the end result being orders that do not get fulfilled accurately – they risk going missing, or are just completely wrong.
Worse, yet, what if allergen information is poorly communicated with kitchens? The outcome could be fatal in some cases. Miscommunication and poor operational process is the enemy of productivity, damaging customer experience and eroding peak season revenues. An effective more modern approach involves introducing the use of lineless labelling. Labels can be printed without a backing on them, that convey all the necessary order information from customers, including allergens. These can be passed onto kitchens to use to prepare orders; they can be stuck to coffee cups or take away packaging, for instance. What is more, labelling technologies can be integrated into ordering systems, table management systems and support POS systems effectively.
Receipts and kiosks can support loyalty
When the time comes for guests and consumers to pay for their fast-food, drink, coffee or sit-down
meal it is a legal requirement to provide them with a receipt for their purchase.
During this part of the guest experience process, it is important for receipt printers to be able to print receipts without errors, and fast. Ideally printers should be able to facilitate printing marketing offers too; as these can drive the next loyal purchase or reservation; but the key point here is that these printers function consistently and do not breakdown. Especially over the festive period. Therefore, these pieces of equipment must be prepared for the Christmas season. They must also be able to withstand long working hours. This means not overheating and enabling till rolls to be changed fast. Moreover, they must integrate effectively with POS.
As restaurants head into the festive season, the focus naturally falls on menus, staffing issues and customer experience. But, behind the scenes, it’s the clarity of communication between front and back of house that determines how well everything comes together.
Effective labelling and printing are silent enablers of success. They help staff perform confidently. They support accuracy during busy periods, and they ensure customers receive exactly what they ordered. They also extend the dining experience beyond the table. Through printed receipts, offers, and loyalty prompts, repeat business from guests is encouraged.
During a season that often has high expectations, reliable label and receipt printing solutions can keep operators’ teams coordinated, connected and on track to meet both the revenue expectations of the business, along with the personal expectations of guests.
Visit our website: www.bixoloneu.com
By: Matthew Prosser, Senior Director at Agilysys
The UK’s hospitality sector entered this year’s Autumn Budget with a clear need for stability. After months of rising operational costs, labour shortages and tightening consumer spending, operators across the UK were looking for signals that the government recognised the strain on an industry that contributes billions to the economy and serves as a vital employer in communities nationwide.
The Budget delivers some relief. The government’s plan to introduce “permanently lower tax rates” for more than 750,000 retail, hospitality and leisure properties is an important step toward restoring confidence. As businesses gear up to tackle increased national minimum wage bills, operators across hotels, pubs and restaurants will seek to stabilise their finances while continuing to invest in their teams, their systems and the experiences they deliver.
But the picture is not uniformly positive. The unresolved proposal to introduce a tourist tax across the UK presents a real risk, as the burden ought to fall most heavily on domestic travellers. For hotels in regions that rely heavily on local tourism, even modest overnight fees could deter bookings, narrowing margins further for businesses, especially at a time when the Budget offers no offsetting relief through lower VAT or National Insurance Contributions (NICs).
This risk comes at a time when the divide between tech-enabled properties and legacy-driven operations is starker than ever. Hotels that rely on manual processes or siloed systems are already operating with less agility, less visibility and greater labour intensity. Any external shock in the form of rising costs, tax changes or fluctuating demand hits them harder. That’s why the Budget’s financial breathing room must be matched with strategic digital
investment. Modern hospitality technology systems are essential infrastructure for resilience, efficiency and revenue growth. When deployed thoughtfully, people-first technology can ease the exact pressures the sector is struggling with.
Automation and integrated platforms reduce the administrative load on overstretched teamswhether that’s managing inventory, coordinating housekeeping, processing orders or handling payments. Real-time insights further help operators forecast demand more accurately and manage busy periods without burning out staff. Simultaneously, unified data ecosystems enable the kind of personalisation guests increasingly expect in the form of targeted offers, seamless interactions and experiences that feel curated rather than generic.
Importantly, technology is not about replacing the human touch that defines hospitality, but an enabler. By removing friction from operations and giving employees better tools, systems free teams to focus on what they do best - connecting with guests, anticipating needs and delivering the warmth and care that keep guests coming back for more.
In an environment where domestic tourism could be sensitive to new taxes, loyalty becomes even more valuable. Returning guests are consistently more profitable, more forgiving of rising prices and more likely to recommend a property to others. Technology that supports personalised and memorable stays directly strengthens this loyalty loop.
The Autumn Budget has given operators a window of opportunity: a chance to stabilise, plan ahead and lay the foundations for longterm competitiveness. The venues leaning into innovative and guestcentred technology are already
standing out as employers and service providers of choice.
In a challenging period for hospitality, this combination of financial relief and purposeful digital transformation offers a path forward rooted in resilience, exceptional service and sustainable growth.
Find out more, at: www.agilysys.com
Chicagoans have a new way to get their Shake Shack favorites delivered
Shake Shack is debuting Coco Robotics’s autonomous robot deliveries at two Chicago locations, with plans to bring the service to additional sites citywide.
This collaboration between Shake Shack, Coco, and Uber Eats aims to enhance the guest experience while growing Coco’s presence across major U.S. cities.
“At Shake Shack, we’re always looking for new ways to meet our guests where they are, and this partnership gives us another convenient option to bring the Shack experience to them, especially during the colder months,” said Steph So, Chief Growth Officer at Shake Shack.
“We’re excited to see how this technology can make things easier and more fun for both our guests and our team. The robots are intuitive, easy to work with, and bring a little extra joy to delivery.”
Coco’s robots integrate directly into Shake Shack’s existing Uber Eats ordering system, eliminating manual entry or extra steps for instore teams. Orders move directly from the kitchen to the curb, where a Coco robot completes the final leg of the journey, delivering it directly to the customer.
“Coco has been a leader in autonomous delivery innovation for years, empowering merchants to offer customers fast, reliable, and consistent service,” said Megan Jensen, Head of Autonomous Delivery Operations at Uber Eats. “We’re thrilled to deepen our partnership with Coco and deliver the next generation of efficient deliveries to Shake Shack customers in Chicago through Uber Eats.”
By partnering with Coco, Shake
Shack is able to fulfill more orders, especially during peak hours, improving delivery timing and ensuring a consistent, seamless experience for guests. Coco’s robots operate on sidewalks and in hightraffic urban areas, safely navigating to customers’ designated pickup locations - no extra steps, tips, or fees required.
“Shake Shack has redefined what a fine casual experience looks like, and we’re proud to help extend that same level of care to their
delivery orders,” said Melissa Fahs, Chief Commercial Officer at Coco Robotics. “By integrating Coco’s autonomous delivery technology into Shake Shack’s operations with Uber Eats in Chicago, we’re supporting their mission to bring great food and hospitality to more guests - efficiently, sustainably, and with the same care that defines every Shack experience.”
Learn more at: www.shakeshack.com AND www.cocodelivery.com
Hotel management system simplifies guest communications at each touch point of the hotel’s digital experience
SIHOT, one of the leading hotel management systems, has launched EasyConnect, a fully integrated smart platform to make the digital guest journey seamless.
Addressing the need to simplify the management of digital guest touchpoints, EasyConnect brings together the different products within the guest journey where hoteliers can manage guest communications and track all guest engagement in the PMS. EasyConnect provides an access point to adapt guest communication for multiple channels such as email and SMS, and in future Whatsapp, to keep engagement consistent, yet personalized for guests.
As part of the development, SIHOT has implemented a number of consumer-ready features and security controls including; simple authentication to assist in deduplicating data by consolidating guest profiles with social logins via Google and Apple; tailored communications with HTML template designs and personalized upsell opportunities; and reservation confirmations integrated into mobile wallets for seamless property access and check in experiences.
Full tracking gives hotels greater visibility of each guest’s engagement at each touchpoint to analyze the guest lifecycle from
booking to post-stay feedback. EasyConnect can also manage and administrate multiple properties to ensure brand consistency.
Carsten Wernet, Chief Executive of SIHOT said, “Our goal is to give hoteliers transparency of the digital guest journey - to understand what works for each customer and tailor the experience accordingly. The seamless networking of all SIHOT systems involved in the entire digital guest journey centralizes the management of communications and data. Not only is this improving work flows for hotel staff, but it’s offering valuable insights on guest behaviour which can feed back into the overall commercial and operational strategy of the hotel.”
Further developments are on the roadmap including integrations with Whatsapp and additional communications channels, as well as mobile keys in smartphone wallets.
Earlier this year, SIHOT published “Making it through the digital jungle” – a comprehensive guide to digital transformation to support hoteliers with digital developments to redefine and elevate the guest experience.
For more information, contact SIHOT or visit: www.sihot.com
In a progressively diverse operating environment in which businesses are having to navigate an ever-wider range of challenges, innovative technology can help to successfully drive food preparation efficiency as well as provide opportunities to diversify and boost revenue
With food and beverages increasingly ordered via multiple channels, demand for versatile food labelling solutions alongside technology to facilitate remote ordering has surged. By investing in innovative technology and futureproof solutions, businesses have the potential to enhance order accuracy and capitalise on future opportunities.
Given the increase in orders from a variety of channels including restaurant, kiosk / self-service, drive through as well as online collection and delivery, an efficient and accurate ordering process becomes essential, especially given stricter requirements for food labelling, allergies and customer order exceptions.
Printed orders can vastly improve order accuracy and with a growing number of custom orders and order modifications, a printed order that can be sent directly from the POS system, self-ordering kiosk or online app to the kitchen, allows all staff members to see the customer’s requirements clearly, and effectively cuts down on errors. Serving accurate quantities and items first time improves order efficiency, while allowing for increased table and order turnaround.
To optimise operational efficiency and reduce potentially costly downtime in a challenging environment, scalability and flexibility are key. Feature-rich hardware with versatile connectivity to support fixed, mobile and Cloud applications as well as the flexibility
of multi-platform integration across iOS / Android / Windows / Mac / Linux / ChromeOS/Web offers a range of options as the business evolves.
Central to achieving this is technology such as Star CloudPRNT™ which is is built into all of Star’s latest thermal receipt and label printers. Using Star CloudPRNT, food and beverage orders or labels created through web apps and Cloud-based software can be directly printed in the bar or kitchen without the need for an additional tablet or device to input the order, saving time and increasing order accuracy.
In addition to Star’s core CloudPRNT technology, Star’s managed service StarIO.Online, enables businesses to print to any CloudPRNT-compatible device with real-time monitoring and centralised control. Running on securely managed Cloud servers, StarIO.Online allows users to reliably track print jobs, barcode scans, new device connections as well as status
monitoring of printers, scanners, connected cash drawers and other devices in a single or multi-venue environment.
This can prove invaluable for restaurants in terms of deployment, updates and device management, saving time and reducing costs.
With the growth of multichannel ordering accompanied by increasing demand for customer collection, third party delivery and legislation around accurate ingredients and allergy identification, the requirement for efficient and versatile food and beverage labelling is growing. Amongst the range of labelling solutions currently available, linerless labels without traditional backing paper offer both ecofriendly properties and operational efficiencies.
Star linerless label printers allow food orders to be printed onto
variable length ‘sticky receipts’ which can follow the order through the preparation process and can even be used as the final bag seal with customer pick up order number and / or delivery address.
The expertly designed and compact TSP143IV SK linerless label printer is ideally suited for this application featuring a fast print speed while benefitting from an internal power supply and 4-year warranty as standard. Able to print on 40mm, 58mm or 80mm wide linerless restick labels as well as receipts, the TSP143IV SK includes a paper taken sensor to queue multiple orders. The X4 version of the printer connects to USB, Ethernet LAN, Bluetooth, WiFi and includes Star CloudPRNT technology, offering a highly versatile label printing solution.
For businesses that require both food order and label printing solutions, the multi-media Star mCLabel2 and mC-Label3 printers can print traditional pre-formatted die cut labels, high adhesive permanent and semi-permanent linerless labels as well as receipts. This offers the ideal solution for printing different sized and types of labels from 25mm to 80mm wide including permanent food and allergy labels for food storage, customer collection and delivery labels as well as customer orders. And, featuring the same benefits as Star’s receipt printing range including tablet and
Cloud connectivity for ease of setup and multi-estate provisioning, these printers excel in all regards.
Hardware that is easy to set up and allows a fast-paced hospitality business to be up and running within minutes and serving customers quickly with minimal technical support required is invaluable. Delivering a new BLE based WLAN and Bluetooth setup designed to simplify wireless connectivity ‘out-of-the-box’, the new X4 version of the TSP143IV SK and mC-Label2 label printers allow users to quickly connect via an auto-generated QR code or via the Star Quick Set Up Utility and be online within less than a minute. For multi-site installations, this also provides simple and straightforward provisioning of multiple printers.
Successfully addressing the challenges facing the hospitality industry requires investment in the necessary tools and futureproof solutions. Without a doubt, businesses that commit to such technology will be best positioned to optimise operational efficiencies and in turn boost revenue.
For more information, please visit: www.star-emea.com
