News Highlights
• Everyone’s Talking about the 2025 RV Trouble Shooter Clinic in Calgary
• 2025 RV Dealers Convention—The deadline is almost here!
• Chelsea May Named 2025 George Goodrick Emerging Leader
Chairman’s Column
Dear members,
As I sit down to write this message, I can’t help but think about what an incredible ride it’s been serving as Chairman of the RVDA of Canada. This will be my last message in the role, and while it feels like the end of a chapter, I’m really proud of what we’ve achieved together and grateful for the chance to have been part of it. Serving as Chairman has been both inspiring and rewarding, and I truly appreciate the support, encouragement, and teamwork I’ve experienced from so many of you along the way.
What’s always stood out to me is that the strength of this industry lies in its people. From dealers and service teams to manufacturers, suppliers, and association partners, I’ve been constantly impressed by the passion, creativity, and resilience that keep this industry moving forward. The past few years haven’t been without challenges we have weathered economic headwinds, supply chain difficulties, shifting consumer expectations, and tighter operating conditions.
Yet, despite these obstacles, our industry continues to adapt and move forward. That kind of progress only happens when we work together, share ideas, and support one another.
Looking ahead, there are many opportunities for us to connect and build on that spirit of collaboration
Chairman’s Column
The upcoming RVDA Convention/Expo in Las Vegas is one such opportunity. Every year, this event brings together colleagues from across North America to learn, network, and engage in meaningful discussions about the future of our industry. I encourage all of you to take part if you can these few days are a chance not only to gather valuable insights but also to strengthen relationships that sustain us through both good times and challenging ones.
Closer to home, I am very pleased to highlight the 2025 Troubleshooter Clinic, which will be hosted in Calgary this December. This program is a cornerstone of our training and education efforts, helping to ensure that our workforce remains skilled, knowledgeable, and ready to meet the needs of today’s RV owners. The hands-on training and expertise shared through this clinic have long been vital to the success of dealers and service departments, and I am confident this year’s program will once again deliver outstanding value.
As I wrap up my time as Chairman, I’ll leave you with this: the future of our industry depends on us continuing to work together. We’ll face challenges, but we’ll face them stronger as a united community. By sharing knowledge, leaning on each other, and building partnerships across the RV sector, I know this industry will continue to thrive.
It’s been an honour to serve as Chairman of the RVDA of Canada. I’ll always look back on this experience with appreciation and great memories, and I’m excited to see where this amazing industry goes next.
With appreciation,
Jim Gorrie, Chairman of the Board RVDA of Canada
Canadian National RV Retail Statistics August 2025
Canadian retail sales statistics are now available for both motorized and towable recreational vehicles.
These statistics will allow dealers to better manage the inventory on their lot by knowing which units are selling in their area, which price points are attracting buyers as well as knowing the local trends affecting their marketplace.
The RV retail sales statistics compiled by Statistical Surveys Inc. are the result of matching manufacturer VIN numbers with RV registrations.
The RVDA of Canada endorsement agreement includes free access for national monthly figures only, for members only. Going forward, these figures will be published in the RVDA of Canada bimonthly newsletter and archived at the “RV Statistics / National RV Sales” link on the member side of www.rvda.ca.
This information is copyrighted to Statistical Surveys Inc. and for your use only, not for distribution. In order to protect your endorsement benefit, please honour that confidentiality.
To purchase more detailed statistics – by province, region or city and learn more about Statistical Surveys Inc., visit www.statisticalsurveys.com
Elite Insurance Company is a subsidiary of Aviva Canada Inc., one of the leading Property and Casualty insurance groups in Canada which provides insurance protection to more than 3 million Canadians.
Aviva Canada is on a mission to change insurance. "At Aviva, we listen to our customers' views and opinions because by listening and acting on your feedback, we become better at what we do.
We want Aviva customers to feel they are being treated as people, not as a number. We want our customers to be confident and comfortable that they have the right insurance to cover their needs. And we want our customers to have a positive experience at Aviva. We've already started the change by introducing our claims service satisfaction guarantee which you can learn more by visiting www.ClaimsGuarantee.com
Elite Insurance Company is Canada's largest insurer of specialty personal insurance products since 1954, covering recreational vehicles, mobile homes, antique & custom cars and pleasure crafts. To learn more about Aviva Elite and their mission to change insurance visit their website: www.avivacanada.com Aviva Elite
Second Quarter Economic Review
RVDA of Canada
The Quarterly Economic Review is intended to deliver a comprehensive look at the economic indicators affecting the RV industry in Canada. These products are intended to provide members with current economic information, which can assist them in gaining insights into the changing economic dimensions of the RV industry and the economy at large.
Executive Summary
Following a stronger start to the year, Canada’s economic growth slowed significantly in the second quarter of 2025, with real GDP declining by 1.6 per cent on an annualized basis.
The unwinding of front - loaded exports in the first quarter driven by businesses attempting to get ahead of new U.S. tariffs alongside the initial impact of those tariffs themselves, has begun to weigh on trade and business investment. Private sector investment declined in the second quarter, and signs of weakness in the labour market are becoming more pronounced. While employment rose by 83,000 jobs in June, 41,000 of those were lost in July. The employment rate dropped 0.2 percentage points to 60.7 per cent last month and is now 0.4 points lower than at the start of the year.
Tariffs impact the world
The second quarter of 2025 saw some challenges to the financial markets mostly due to continuing trade issues. Canada and the U.S. imposed tariffs on each other. Tariffs weighed on consumer and business confidence and slowed economic activity. As a result, there was uncertainty surrounding the Canadian and global economies. Despite that uncertainty, many equity markets across the world gained.
The trade war took a larger than expected bite out of Canadian gross domestic product in Q2, but data still shows an economy that has weathered recent trade pressures better than feared when uncertainty was most acute in the spring.
Trade - sensitive sectors have faced significant challenges. Exports declined sharply in Q2 and manufacturing contracted by an annualized 8%. U.S. imports of steel and aluminum products from Canada targeted with 50% tariffs decreased almost 50% year - over - year in July.
But critically, most Canadian exports continue to cross the border duty - free thanks to CUSMA exemptions, and weakness remains largely contained to directly impacted sectors.
READ MORE
Navigating the Road Ahead; Innovation, Resilience and Renewal in the RV Industry by Karl Schamotta
Resilience - Hitting a Bump in the Road: What Lies Ahead for Canada’s Economy—and RV Dealers.
For Canada’s recreational vehicle industry, the road ahead is looking more winding than wide open. After several years of strong pandemic-fueled demand and low interest rates, dealers are now navigating a more uncertain macroeconomic landscape. Slowing growth, stretched consumer finances, and rising trade tensions are threatening to take the air out of what was once a booming business. But as any seasoned traveler knows, detours can also lead to new routes and longer-term opportunities are emerging for dealers ready to adapt.
The most immediate challenge comes from south of the border. The Trump administration’s escalating trade war has introduced a host of uncertainties, with tariffs on Canadian steel, aluminum, and automotive parts driving up input costs across the RV supply chain. Canadian dealers that rely on US-built motorhomes, trailers, and components face longer wait times, higher prices, and tighter margins. The Bank of Canada has warned that this cross-border turbulence constitutes a “once-in-a-century shock” to the economy—and for RV dealers who operate in seasonal cycles and rely on discretionary spending, the ripple effects are already palpable.
Domestically, the economic outlook is softening. After a strong start to 2025, Canada’s economy contracted in the second quarter and is forecast to grow by less than 1% through the rest of the year. With borrowing costs still high and consumer sentiment under pressure, big-ticket discretionary purchases like RVs are being pushed to the back burner. Some dealers are already reporting rising inventories and slower showroom traffic. High household debt—among the highest in the G7—is beginning to bite, as consumers feel the squeeze from variable-rate mortgages, refinancing shocks, and reduced access to credit.
At the same time, labour disruptions and logistical snags are complicating the picture, making it more difficult to move inventory across the country. Even when customer demand is there, supply isn’t always keeping up.
Meanwhile, a chronic productivity problem means the industry like much of the broader economy is grappling with rising costs and a shortage of skilled tradespeople, from mechanics to service technicians.
Yet it would be a mistake to see only downside risks. The fundamentals of the RV lifestyle remain strong. Canadians are still craving outdoor experiences and family travel options that offer flexibility and autonomy especially as geopolitical risks, airport bottlenecks, and global uncertainties make international vacations less appealing. Dealers who invest in service offerings, mobile repairs, rental options, and new energy-efficient models are likely to find loyal customers even in a tougher sales environment.
Policy may also provide some tailwinds. The Bank of Canada has signaled its willingness to begin cutting rates again if growth stalls further. Fiscal stimulus from the federal government, including infrastructure projects and rural tourism initiatives, could support travel and recreation spending across the country. And with the Carney government pushing reforms to cut red tape and accelerate project approvals, there’s a renewed sense that domestic commerce including interprovincial sales and transport might get easier.
The trade turmoil could even be a catalyst towards a longer-term shift. As costs rise on American imports, Canadian manufacturers may see an opportunity to expand their footprint. If more parts and vehicles can be built at home, the RV industry might become more resilient, more competitive, and less exposed to the whims of US politics. Forwardthinking dealers may also look to diversify their product mix—offering electric and hybrid models, compact trailers for younger buyers, or luxury rigs aimed at retiring boomers looking to downsize and hit the open road.
So, while the macro environment heading into autumn 2025 is undeniably more challenging, the RV industry isn’t idling. It’s shifting gears. Dealers who can tighten operations, understand evolving customer preferences, and prepare for a more competitive, domestically oriented market will be best positioned to drive growth in the years ahead. The road may be bumpier—but the destination still holds promise.
About the Author
Karl Schamotta, is chief market strategist at Corpay. Karl leads Corpay’s currency research group, covering the intersections between global macroeconomics, central bank policy, geopolitics, technology, and financial markets. He regularly appears in the Wall Street Journal, Financial Times, Bloomberg, Reuters, BNN, CNN and CNBC. You can follow him on LinkedIn or at @Karl_Schamotta
A Career Built on Opportunity: Chelsea May Named 2025 George Goodrick Emerging Leader
RVDA of Canada Recognizes Fraserway RV's National Warranty Manager for Outstanding Leadership and Innovation
The RVDA of Canada is delighted to announce that Chelsea May, National Warranty Manager at Fraserway RV, has been named the recipient of the 2025 George Goodrick Emerging Leader Award. The award was presented on September 10, 2025, at the RVDA of BC Annual General Meeting held in Kelowna, BC.
A Career Built on Opportunity and Growth
Chelsea's journey into the RV industry began by chance in 2016. "I was a newly single mom running my own cleaning business, but I realized I needed a position with stability and benefits to best support my daughter," she explains. "That's what led me here, and I've been grateful for the opportunities and growth this industry has provided ever since."
Working alongside technicians opened her eyes to the possibilities. "As I worked closely with the technicians, I started gaining valuable knowledge about the RVs themselves. That exposure sparked my curiosity and motivated me to explore how I could continue to grow and advance within the industry."
What surprised her most was discovering the breadth of opportunities available. "When I first joined, I was surprised by just how many different paths there are within an RV dealership beyond sales. From service and warranty to parts, detailing, and management, there are so many moving pieces that keep everything running smoothly. I quickly realized that each role plays an important part in supporting customers and the business, and that opened my eyes to the variety of opportunities for growth in the industry."
Her journey wasn't without challenges. The transition to receptionist a sales-based position tested her in new ways. "Sales was something completely new to me. Looking back, it was tough, but it gave me a strong foundation in customer service and communication that I've carried with me into every role since."
The pivotal moment came when Nadean Cuddeford, Senior Fixed Operations Manager, shared her vision of creating a national, centralized team to process claims for all 12 locations. "I immediately knew that was a path I wanted to be part of," Chelsea recalls. "The moment I transitioned from Warranty Writer at Kelowna Fraserway to National Warranty Manager, I knew without a doubt that this wasn't just a job it was the career I was deeply passionate about."
Leadership Through Connection and Innovation
Today, Chelsea oversees a remote team supporting warranty processes across 12 Fraserway locations nationwide. "What has helped me lead a remote team is clear communication, consistency, and trust," she explains. "I value building relationships taking the time to understand each team's unique challenges and strengths."
When faced with process inconsistencies across locations, she chose collaboration over mandates. "Instead of forcing a one-size-fits-all solution, I took the time to build strong relationships with each Service Manager and their teams. By listening to their unique challenges, I was able to customize support and develop solutions that worked for their shop while still keeping company-wide standards in place."
Embodying the George Goodrick Legacy
Chelsea's leadership approach mirrors the values George Goodrick was known for inspiring and cultivating future leaders through mentorship, integrity, and genuine commitment to the industry's growth.
"I approach mentorship by first listening and understanding where someone is in their journey," she says. "I create a safe space for questions and challenges, then guide them using thoughtful questions to encourage problem-solving. My focus is on recognizing strengths, building confidence, and providing opportunities for growth."
She credits Gary Ranger, a Shop Foreman and Technician with over 30 years of experience, for shaping her leadership philosophy. "He taught me about handling people and situations with integrity. He encouraged me to take every training opportunity available, emphasizing that continuous learning is the most valuable investment I could make."
What the Award Means
When asked about receiving the award, Chelsea reflected on its deeper meaning: "It reinforces that leadership isn't just about titles or accomplishments it's about positively impacting the people and teams around you."
On carrying forward George Goodrick's legacy, she is clear: "I hope to carry on his legacy by focusing on mentorship, empowerment, and building strong, capable teams. I strive to create an environment where people feel supported, challenged, and encouraged to grow. Just as George inspired future leaders through his example and dedication, I aim to lead by example, fostering trust, collaboration, and innovation so that others feel confident to step into leadership roles themselves."
Advice for the Next Generation
For those just starting their career in the RV industry, Chelsea offers this guidance: "The RV industry is intense and fast-paced, so resilience and adaptability are key. Stay curious, ask questions, and seek creative solutions. Build strong relationships and embrace challenges. Growth comes from both what you do and how you help others succeed."
The George Goodrick Emerging Leader Award recognizes young professionals who demonstrate outstanding leadership, innovation, and a commitment to advancing the RV industry. Chelsea May truly embodies these values, and the RVDA of Canada is proud to celebrate her accomplishments and leadership.
Preparing your business for an eventual sale by Bruce Marcia
A well-run business that remains fresh, innovative and progressive can remain young and can continue to flourish and grow indefinitely. However, the people who own those businesses are only human and can’t do the same. We get old, tired, and burned out, face health and physical challenges or simply want to change the path of our life journeys. Like death and taxes being inevitable, every business owner will eventually have to deal with an exit from their business.
You might be thinking “I don’t have to worry about that now, I plan to keep working for many years”. That’s wonderful and I hope you do. However, after several trips around the sun myself, I have yet to meet a person who has said, “My life has worked out exactly as I expected it.” As the course of your life and career changes, having a plan makes those transitions more smooth and less stressful. You develop a budget for the year ahead before the new year starts and you strategize your bookings before you place your orders each year, so why wouldn’t you have an exit plan before that time comes?
When the time comes for the next chapter of your life, you basically have 3 options;
• Liquidate the assets and inventories and shut down the business. In this scenario, you rarely get the market value of your assets.
• Develop a succession plan for a family member to take over. This requires having confidence in a family member, who has a strong interest in operating the dealership, the work ethic required to be successful and the business acumen you have demonstrated to continue your legacy. For those business owners who have had a successful transfer to a family member, they often share that the process can take five or more years.
• Sell your business to an interested party which will offer you the best opportunity to maximize the value you have created.
Naturally, nobody is interested in simply liquidating if there is an alternative. Succession plans are admirable and certainly achievable with advanced planning to ensure success. However, in my experience and having worked with hundreds of dealers over the years through floorplan finance, OEM territory management and retail general management, your successor must share the same passion for that you possess and required for your success. Succession plans that are forced to the next generation are inherently flawed.
Most business owners in the outdoor recreation industry would eventually like to sell their business and enjoy the fruits of their labour. Waiting for the day to come where you say you’re done, or one day when life tells you that you’re done, will most likely be an overly emotional and stressful experience when trying to exit. So how do you avoid that? By asking yourself serious questions and setting expectations based on facts and truths, inconvenient or otherwise:
In the small business environment, it is estimated that 80% of business that go to market never actually sell. How do I make sure I’m in the 20% that does?
• Is my business ready for a sale? How fresh does it look, how clean are my financial statements? Am I proud of the dealership culture and do I have a strong management team in place? Have I dealt with aged inventory and non-current parts? A buyer will not typically pay invoice for aged inventory or purchase your 5-year-old awnings or fender skirts.
• Am I charging my business fair-market-value rent? If not, this will impact your adjusted EBITDA and a buyer will take that into account when establishing a value for your business.
• Am I willing to consider leasing the real estate to a buyer? Does your business generate enough revenue to properly service the real estate debt and still provide a reasonable profit? Your real estate may have appreciated substantially from when you purchased it. I know of several dealerships where their real estate value has outgrown the affordability by the dealership.
• When was the last time I cleaned up my financial statements? Have you updated your asset list for any items you have disposed of? Do you have a list of fully depreciated assets no longer listed and assigned a value?
• Do I have a solid, trained management team in place that would continue to successfully run the business after the sale? Most buyers are not always local or may already have other business interests that can prevent them from being at the dealership on a regular basis. Outside of financial performance, one of the most important components a buyer requires is a seasoned management team to keep the business running.
• What am I willing to accept for goodwill? Your expectations should be realistic and consistent with the market conditions. If pricing your business above what the market can bare, you run the risk of confidentiality breaches, rumors, and sharing your sensitive information with competing dealers, all while having a low likely hood of accomplishing your objectives. You should also remain flexible in your goals as the deal might morph through the rounds of negotiations.
• Do I want an asset sale or a share sale? Many dealers want a share sale in order to take advantage of lifetime capital gains exemptions. However, the vast majority of transactions are structured as an asset sale. Buyers aren’t interested in inheriting potential liabilities from previous business dealings and they lose most of the depreciation advantage of what they just purchased. If you have a buyer willing to engage in a share sale, they may require a holdback to deal with any potential liabilities that may arise, as well as a lower price on the assets to compensate for the loss of tax advantage in depreciating those assets. We strongly urge you to seek assistance from your CPA or tax professional to advise on the pros and cons of the lifetime capital gains exemption before you decide to sell your business.
As illustrated, there is a lot to consider and strategize long before you get to the point of an exit. The time to start is now. What life presents to us rarely coincides in harmony with our own life plans. There is a significant difference between wanting to sell your business and needing to. Preparation allows you to make the decision before life does it for you.
We are pleased and proud to once again be a Silver Partner for the RVDA Convention/Expo in Las Vegas this November. If you plan on attending, Performance Brokerage Services will have a booth at the Expo and our team will be on-site to say hello or to answer any questions you might have about buying or selling a dealership. We also invite you to join our workshop where we will dive deep into the state of the buy-sell market, current valuation trends, and much more.
About the Author
Bruce Marcia is a partner in the Canadian Outdoor Recreation Division of Performance Brokerage Services, North America’s highest volume dealership brokerage firm with over 900 dealerships successfully sold.
The new 12th edition of the RV Learning Center’s “Service Management Guide” (a flat rate manual) has been completely updated with more product and model times, plus management guidance that can help service departments improve their daily operations.
The guide offers more than 100 pages of average work unit times for the functions that RV technicians perform most often, along with check sheets that serve as references for service managers and technicians.
The SMG provides reasonable guidance on the time required for competent technicians to complete assigned tasks. It’s an important part of the service management system but isn’t intended to be the sole determinant of prices or rates charged.
Discounts on select courier services worldwide
Exclusive discounts up to 35% off select FedEx services when shipping within Canada, to the US, or internationally. If you have a FedEx account, simply enroll in this program through the dedicated FedEx webpage that can be found at the member link If not, see the member benefit page for a link to do so View FedEx services at www fedex ca
Introducing member benefit from John Deere ! RVDA of Canada members are now eligible for an upgraded John Deere Rewards membership which unlocks extra discounts on equipment, parts and merchandise. Enroll today! It’s simple , fast & free. Check JohnDeere.ca/rvda
Marks: Discounts (in-store) on select workwear
As your current cards expired, we're offering you an easier way to shop! To receive the discounts, all you need to do is mention the RVDA of Canada account number at check-out. This offer is available at all Mark's stores across Canada. We're still working on extending the program to online purchases so stay tuned. Access the program now through the RVDA of Canada member site
Discounts and offers for top attractions, shows and other entertainment!
Exclusive discounts and offers for all your stay at Home and work from home needs including, Disney+ subscription,Showtime subscription, black Friday pricing for computers/laptops audiobooks and much more! Access the program now through the RVDA of Canada member site.
Perkopolis Member Discount Program
Great perks on everyday products and services! Perkopolis is continuously sourcing exclusive offers and benefits for you! Use your Perkopolis membership to enjoy great savings on entertainment, travel, attractions, shopping, health, wellness, sports and more!
Click here for more information
Petro-Canada SuperPass Credit Card Discount
With use of the Petro-Canada SuperPass credit card, members of Explorer RV Club & RVDA of Canada can realize significant savings, convenience, control & security.
Click here for information / application form & ontact information.
Reserve and Save on Airport Parking Program
With a network that spans coast to coast, Park’N Fly is focused on providing our customers with cost-effective parking options while enjoying a park happy experience with every stay. Access Program
Purolator Member Discount Program
CSAE has negotiated group shipping discounts of up to 55%* on Purolator Shipping Services.Service designed with you in mind! Whether it’s across town or across the country, you’ll get reliable, professional shipping that will satisfy and impress your customers. Access Program
Baseline Processing provides payment solutions and expertise to more than 1,000 merchants across North America including many RVDA of Canada members. Vancouver-based Baseline offers transparent pricing on an RVDA plan pricing that won’t change for the duration of our relationship.
Contact :Hugh Lalande (604) 606-7950) Website: www.baselineprocessing.com
TheCorpaybrandunifiesthedomesticU.S.paymentssolutions Comdata Corporate Payments,Nvoicepay,andRoger withtheir cross-borderpayment solutions,CambridgeGlobalPaymentsandAFEX,andofferscustomersthepowertomoreseamlessly connecttheirfinanceandAPdepartments.AspartofCorpay, Cambridge’smaingoalwill betocontinuetomeetourcustomerscross-border paymentsandcurrencyriskmanagementneeds.
Contact :BradLoderat416-646-6401Ext:2392
Website:http://cross-border.corpay.com/rvda-canada/
GROUP EMPLOYEE BENEFITS
Federated Insurance
Federated Insurance provides customizable Group Employee Benefit coverage.
Contact:
Western Canada: Wayne Budge at 1-800-665-1934
Eastern Canada: Mauro Di Tullio at 1-800-361-0790
PROPERTY& CASUALTYINSURANCE
Federated InsuranceCompanyof Canada providesdirect underwriting of Propertyand CasualtyInsurancefor RVdealerships In addition,the Inventory Floor Plan Advantageis availablefrom FederatedInsurancefor Commercial Distribution Finance(CDF) customers.
Website: www.federated.ca
CREDITORINSURANCE/WARRANTY/ APPEARANCE PROTECTION /ANTITHEFT
iA Dealer Services: F&I protection programs including, Creditor's Group Insurance (life, accident & sickness, involuntary unemployment, critical illness), Extended Warranty, Appearance Protection and Theft Deterrent System. An array of dynamic and RV specific F&I training webinars to support your business office. To find out more about iA Dealer Services or to become an iA Dealer Services dealer partner, contact us today.
Contact: 1 855 725-6584 email: info.iads@ia.ca Website: www.iadealerservices.ca
IntroducingRoadie,yourdedicatedAIassistant,custom-builtforRVdealerships.Imagine areliable,always-onteammemberwhoknowsyourinventoryinsideoutandisreadyto answerqueriesaboutyourRVsandservices. AdoptingRoadiemeansembracinga hassle-free,tech-savvyapproachtoenhanceyourdealership'sproductivityandcustomer satisfaction.AdoptingRoadiemeansembracingahassle-free,tech-savvyapproachto enhanceyourdealership'sproductivityandcustomersatisfaction.
Contact:BrianSearl:(216)232-3132 Website:https://insiderperks.com/
KYCS(KeepYourCommunitySafe),KYCSGlobal’sstateoftheartBluetoothandIoT theftrecoverysolutionscreatepeaceofmindforyourcustomers.KYCSworksinpartnershipwithCrimeStopperstoassistintherecoveryofRVandTrailertheft.Thecompany’s flagshipsolutionincludesKYCSLocatesoldexclusivelyatdealerships.Withseamless installation,KYCSLocateiscovertlyhiddeninRVs&Trailers
Contact:JasonLyallat(289)230-1833, Email:jlyall@kycs.ca Website:http://www.kycs.ca/
NCMAssociates,Inc.,helpdealersimprove managementskills,learnbestpractices,and applythemtoyourdealershipwhileutilizingdetailedproprietaryreportsandhard intelligenceongroupandindustrytrends.
Call:1.800.756.2620(USandCanada) Website:info@ncmassociates.com|www.ncmassociates.com
Waterfall Analytics , Canadian Pre-Owned RV sales data and intelligence: Discover the latest trends, insights, and key performance indicators shaping the dynamic landscape of RV sales across the country. Waterfall’s comprehensive reports provide a detailed analysis of the Canadian RV pre-owned market, offering valuable data and actionable intelligence for industry professionals, enthusiasts, and investors . Contact:info@wtrfll.ca Website: https://wtrfll.ca/
Wells Fargo Commercial Distribution Finance (CDF) is a global inventory financing solutions provider with more than 45 years of expertise in the RV industry. Wells Fargo CDF delivers inventory financing solutions, service, and intelligence through in-depth expertise and a commitment to customers.
Contact: Ed Ristau Tel: (204)255-5965; Cell: (204) 430-6410; Website: www.wellsfargo.com/cdf
Service
writer/advisor
online training available through the Mike Molino RV Learning Center
Developed by RV industry service management experts, the online course topics including managing appointments and workflow, generating additional revenue, and enhancing communication with customers.
Fully interactive and easy to navigate, the course is an ideal way to jump start the knowledge base of new employees or provide a refresher for more experienced fixed operations professionals. Modules reinforce the customer service skill sets service writers/advisors are required to perform every day.
The course concludes with a comprehensive final assessment to test knowledge and skills learned in the course. The course is excellent preparation for the RV Learning Center’s Service Writer/Advisor Certification Test, which is separate from the online training program.
More New Online Courses
The Mike Molino RV Learning Center continues to add to its curriculum online courses designed to help dealers and fixed operations meet the needs of a new generation of customers.
The Parts Specialist online course
Parts Manager Online Course
The RV Learning Center partnered with The Ohio State University’s Center for Education and Training for Employment have developed Certifications, Competency Profiles, and instructional materials in the following areas:
Service Manager
Service Writer/Advisor
Warranty Administrator
Parts Manager
Parts Specialist
News from RVDA
Newsletter Editorial Staff
The RVDA of Canada Member Newsletter is produced and distributed through the national association office : RVDA of Canada, Richmond BC
For Inquiries please contact us at:
#145 – Coppersmith Way Richmond, BC V7A 5J9
Ph: (604) 718-6325
Fax: (604) 204-0154 www.rvda.ca powered by rvhotlinecanada.com
Emails : Eleonore Hamm, eleonore_hamm@rvda.ca
Anita Lien, anital@rvda.ca
Amee Inocencio, ainocencio@rvda.ca
Post your Positions at www.RVCareers.ca
To post a job, simply go to the employers tab and log in using your RVDA of Canada user name and password.
Contact RVDA of Canada at 604-718-6325 or e-mail if you do not have this
WWW.BUYLOCALRV.CA
RVDA of Canada’s “BUY LOCAL” campaign promotes “Buy your RV close to home. It’s better in the long haul, to consumers.
We encourage you to download a copy of brochure available at the member’s website.
RVDA of Canada Mission Statement:
The RVDA of Canada is a national federation which exists to protect and promote the interests and welfare of RV Dealers across Canada in order to enable the industry to maximize its potential.
Board of Directors
Executive Committee
Chairman, Jim Gorrie
Classic Trailer Sales Ltd. Headingley, MB
Vice-Chairman, Ken Dobson
Leisure Time Sales Quispamsis, NB
Treasurer, Marc Rémillard
Centre du Camping Rémillard St-Jean-sur-Richelieu, QC
Directors
John Krohnert
Chardell Brydon Platinum RV Sales Jerry's RV Trailer Sales & Service
Jonathan Stone
Kyle Kehoe Stone’s RV Center Kehoe RV
Mathieu Hérard
Peter Schmucker Roulottes Chaudière Fraserway RV (Lacombe)
Travis Bromley Transcona Trailer Sales