2018 june newsletter

News from RVDA Canada News Highlights  Updates on the recent 2018 Skills Canada National Competition  2018 Best Bulk Booth Winner —Triangle RV  2018 Saskatoon Trouble Shooter Clinic  2018 Dealer of the Year Nomination  Upcoming 2018 RV Dealers International Convention  RVDA of Alberta 2018 Golf Tournament

Inside this issue: Formation of RV Technical Institute

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High Level of engagement at the 2018 Skills Canada

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2018 Best Bulk Booth 10 Winner—Triangle RV 2018 Saskatoon Trouble Shooter Clinic

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2018 Dealer of the Year Nomination

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2018 RV Dealers International Convention/ Expo

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RVDA of Alberta 2018 22-23 Golf Tournament Baseline Article on— Chargeback fraud is on the rise; is your business ready?

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Dear Members, This spring, the RVDA of Canada in partnership with the CRVA released its updated Economic Impact of the Canadian RV industry. The purpose was to update the estimate of the level of economic activity supported by the RV industry in Canada. The sector has grown considerably since our last study in 2011.

The findings show that not only does RVing continue to be an exceptional way to travel, but it also has a considerable impact on the Canadian economy. The study showcased that in 2017 the RV sector generated an estimated 66,000 jobs and delivered $4.7 billion in added value to the Canadian economy from an initial expenditure of $6.1 billion.

This year’s convention will include several new presenters as well as recognized RV industry training experts. Wednesday’s educational sessions include a workshop from millennial expert Gabrielle Bosche.

Gabrielle specializes in demystifying the millennial generation and motivating millennials to do and be more.

On the Wednesday afternoon, we will also be featuring a panel session of industry and legal experts discussing warranty and product liability issues and the best way to handle these challenges from a dealer’s perspective.

Visit www.rvda.org/convention and RVDA of America’s mobile app for up to date workshop schedule and information on confirmed workshops and speakers.

I would like to thank all those that took the time to respond to the 2017 national payroll survey; results have been emailed or mailed to all those who participated. Our association undertakes this annual national payroll survey to assess how many people are employed in this industry and most importantly, the significant number of dollars involved through payrolls volumes. These stats help support the economic impact our industry has on the country as a whole. Dealers who responded have gotten a report on the average retail shop rate by province, annual payroll by province, as well as, an expanded list of average salaries for dealership staff positions; including benefits.

For those of you that are golfers, the RVDA of Alberta will be hosting a Golf Tournament on Sunday, November 4, 2018 at Royal Links Golf Club in Las Vegas, prior to the convention. A registration form can be found inside this newsletter.

Inside this issue as well, you will find a nomination form for the 2018 Canadian RV Dealer of the Year. If you know of a dealer who has shown great dedication to the RV industry and lifestyle, to their customers, employees and peers and has been committed to their community, then make sure you send in a nomination form so that they can receive the recognition they deserve. It does not have to be a dealer in your province; you can nominate anyone in Canada. For further details on the criteria see page 15 of this newsletter.

Remember to register for the RV Dealers Convention/ Expo being held in Las Vegas from November 5 – 9, 2018. Our dealer Early-bird registration rate expires at Have a great summer! the end of June so make sure you have one person registered to lock in your rate!

Jean-François Lussier, Chairman of the Board RVDA of Canada

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RV Industry Launches Major Initiative to Increase Number of Credentialed RV Technicians and Focus on Constant Improvement of Customer Service Metrics

Formation of RV Technical Institute Signifies RV Industry’s Lasting Commitment to Increasing the Number of RV Technicians and Creating Benchmarking to Track Customer Service On June 7, the RV Industry Association (RVIA) Board of Directors approved a comprehensive strategic plan and multi-million-dollar investment to address RV owner satisfaction by creating a supporting foundation, the RV Technical Institute (RVTI), to solve the RV industry’s shortage of trained technicians and to implement metrics to track the RV customer experience.

In making this announcement, the RV Industry Association is taking a leadership role in closely monitoring RV owner satisfaction, driving members and partners to focus on reducing repair event cycle times (RECT), and aggressively working to improve the industry’s shortage of trained RV technicians.

Many industries monitor customer service experiences through the RECT metric. RECT is impacted by various factors including but not limited to causes such as lack of parts information, inconsistent part stocking programs, delivery options and technician training. The goal of this project is to position .

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(con’t from page 3…….)

RECT as a key performance indicator for customer service to every segment of the RV industry.

The newly formed RVTI will establish a headquarters and training facility in the Elkhart, Indiana area, where it will implement a comprehensive RECT reduction initiative as well as launch an aggressive recruitment campaign to attract new technicians into the RV industry Critical to this plan is the immediate creation of world-class RV technician training curriculum. Curriculum is at the heart of training, credentialing, and providing proficient RV technicians to the RV industry. The RVTI plan calls for taking the best of the current industry training curriculum and making significant investment in improving these training offers by utilizing industry subject matter experts in conjunction with professional curriculum developers and technical writers. The new program will feature digital textbooks, PowerPoint decks, video and other modern teaching tools.

The curriculum will serve as the framework for instructing new and existing RV technicians. The process of building this new curriculum has already begun.

“In building the plan, we were determined to end nearly three decades of partially-funded half measures to solve one of the industry’s biggest service challenges,” said RV Industry Association President Frank Hugelmeyer. “We worked closely with representatives from all key industry stakeholder groups and conducted over six months of thorough data-driven planning to arrive at this point. The strategy calls for an unprecedented investment not just in tech recruitment and training, but in repair event cycle time reduction initiatives beyond technicians. I want to commend the RV Dealers Association (RVDA) for their guidance and involvement in the process, and for their support of this ambitious plan.”

“With the industry now selling more than half a million RVs annually, increasing service efficiency across the supply chain is critical,” said RVDA President Phil Ingrassia. “This is an ambitious plan that will help provide the support that dealers and RV technicians require to service today’s RV products.”

“This truly is a watershed moment for the RV industry, one that illustrates pulling the industry together always creates the best solution to challenges we face,” said RV industry Association Chairman Bob Parish. “By implementing a robust recruiting, marketing, and placement plan, the Elkhart area RV technician recruitment and training facility will successfully compete with other technical industry

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(con’t from page 4…….) training centers for attracting new talent by using state of the art technology to deliver world class educational material in a hands-on training environment. We are heavily investing in technician development and benchmarking our effort against customer satisfaction, the ultimate indicator of success.”

“Not only are RVDA and RVIA actively working on a parts improvement initiative but this new RVTI plan will make critical investments in technical education as well, including RECT performance benchmarks to measure the industry’s progress,” said RVDA Chairman of the Board Tim Wegge of Burlington RV Superstore in Sturtevant, WI.

By establishing its headquarters in the Elkhart, Indiana area – the heart of the RV industry – subject matter experts and trainers from RV component suppliers and OEMs will be able to easily provide practical hands-on training to technicians. These newly recruited technicians will attend a tech ‘boot camp’ at RVTI then be placed at partnering RV dealerships and service facilities all over the country. The facility will also provide training and accreditation for existing RV service technicians.

In addition to its headquarters in Indiana, RVTI will also establish a network of regional training partners that will be accredited to deliver training to existing technicians on a local or regional basis.

Current and existing training venues, as well as new training providers, will be asked to partner with RVTI to provide standardized, centrally managed training. Several of the industry’s leading providers of current service training have already agreed to join this new standardized training initiative.

By accrediting regional partners to deliver curriculum, RVTI will deliver standardized training to technicians as close to their service center as possible. Following the proof of concept established by the Florida RV Trade Association, the RV Industry Association’s TnT Registered Training class, Camping World and other industry leaders, regional partners will conduct hands-on training and assessments that rely on practical assessments of skill and proficiency rather than written tests.

The initial $10 million-dollar seed fund will set up the RVTI training center and kick-off an aggressive three-year implementation of technician training accreditation, curriculum and credentialing, delivery, marketing and tech recruiting/ placement as well as repair event cycle time reduction. The RV Industry Association will provide the initial $5 million-dollar investment to establish RVTI. In concert with this investment, Go RVing, the RV industry’s national consumer outreach campaign managed by the RV Industry Association and the RV Dealers Association, will provide an investment match. As part of this initiative, the Go RVing investment match was approved by both the RV Industry Association and RV Dealers Association Boards of Directors.

The leadership of the RV Industry Association will immediately form a task force to help its efforts to secure the proper location for RVTI, as well as forming a search committee to assist in recruiting an executive director to lead the RVTI enterprise.

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High Level of engagement at the 2018 Skills Canada National Competition How do you measure success at a trade show? By booth traffic? By how many contacts you have made? By the number of inquiries about your product or service?

You likely have been asked how you qualify a lead and their level of interest when they come into your dealership.

Your measurement will likely also include your key performance indicators (KPIs) across your social media platforms.

There are many tools and metrics available to you. But, how do you measure awareness and future participation in the trade? Yes, there are KPIs for measuring awareness as well but what about the human factor?

This year marked our sixth participation in the Skills Canada National Competition.

Each year, we see the entire competition grow bigger in scale with more exhibitors and visitors, which leads to more digital impressions earned. Your association and your fellow dealer and supplier members take great pride in representing you to promote career opportunities in the RV industry. We continue to see many of the same exhibitors that also see great value in their participation as a Try-A-Trade partner in this event.

This year, approximately 2,500 people visited our booth. The RV display, smell of freshly baked cookie using a multipurpose Microwave / convection oven and of course, the hands-on activity, all contributed to a greater exposure for the RV service technician

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We continue to hear from many visitors that they have never heard of the RV service technician trade and how they had no idea a single trade could encompass so many different trades. Picture the excitement your customers show when they’re picking up their first RV and planning their first outing. We see the same smile and expression on people’s faces when they hear about the number of skills required for this trade, the versatility, the indoor working environment, the idea of working on something that brings joy to others and truly becoming a Jack or Jill of all trades is priceless. As the Canadian RV industry continue to flourish and more people purchase and upgrade their RVs, more skilled men and women are needed to keep up with the demand.

Visit the RV Careers Facebook page for more photos from this event.

The 2019 Skills Canada National Competition will be held in Halifax, NS from May 28 to 29.

Participation in this event is made possible by the following sponsors and supporters:

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Canadian retail sales statistics are now available for both motorized and towable recreational vehicles.

These statistics will allow dealers to better manage the inventory on their lot by knowing which units are selling in their area, which price points are attracting buyers as well as knowing the local trends affecting their marketplace.

The RV retail sales statistics compiled by Statistical Surveys Inc. are the result of matching manufacturer VIN numbers with RV registrations.

The RVDA of Canada endorsement agreement includes free access for national monthly figures only, for members only. Going forward, these figures will be published in the RVDA of Canada bimonthly newsletter and archived at the “RV Statistics / National RV Sales” link on the member side of www.rvda.ca.

This information is copyrighted to Statistical Surveys Inc. and for your use only, not for distribution. In order to protect your endorsement benefit, please honour that onfidentiality.

To purchase more detailed statistics – by province, region or city – please contact Scott Stropkai of Statistical Surveys Inc. at 616-281-9898 ext 128 or sstropkai@statisticalsurveys.com.

To learn more about Statistical Surveys Inc., visit www.statisticalsurveys.com.

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Elite Insurance Company is a subsidiary of Aviva Canada Inc., one of the leading Property and Casualty insurance groups in Canada which provides insurance protection to more than 3 million Canadians.

Aviva Canada is on a mission to change insurance. "At Aviva, we listen to our customers' views and opinions because by listening and acting on your feedback, we become better at what we do. We want Aviva customers to feel they are being treated as people, not as a number. We want our customers to be confident and comfortable that they have the right insurance to cover their needs. And we want our customers to have a positive experience at Aviva. We've already started the change by introducing our claims service satisfaction guarantee which you can learn more by visiting www.ClaimsGuarantee.com Elite Insurance Company is Canada's largest insurer of specialty personal insurance products since 1954, covering recreational vehicles, mobile homes, antique & custom cars and pleasure crafts. To learn more about Aviva Elite and their mission to change insurance visit their website: www.avivacanada.com Aviva Elite

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Corner Go RVing Canada has launched a season-long Wildhood Photo Contest! Fr om J une 4, 2018 until the end of September , we’ll be asking RVers across Canada to submit and share their best RV Camping photo via the photo contest landing page and/or on Instagram using hashtag #WildhoodPhotoContest2018. Full contest details, terms and conditions and to enter can be found on the contest landing page at www.gorving.caphotocontest

Check out there RV Mythbusting, Tips and Trips videos!

This animated videos helps to “break the stereotype” and untested claims in RVing.

Click here and watch!

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Who Should Attend the RV Dealers Convention/Expo?

Top management from the dealership should be registered to attend the Convention/Expo.

Five days of education, training and networking in one place offer a unique learning experience for professionals working in a unique field. And there's savings in numbers: after your first registration, others from the dealership attend for less!

Bring your: Dealers and General Managers Management Trainees and Young RV Executives Sales Managers F&I Managers Service Managers Parts Managers Marketing Professionals Can't spare everyone for five days? Vendor Training +Plus registration allows dealers to bring staff for a day of training, including the chance to attend the Expo, for a low rate of just $240 if the dealership is already sending a registrant for the whole week.

The event will also feature the Solution Center, an expo of the RV Industry’s leading companies offering products and services to help dealers improve profitability. For more information on becoming an exhibitor at the premier education event for RV dealers, visit our convention website at www.rvda.org/convention/exhibit. Companies interested in partnership and sponsorship opportunities can contact Julie Newhouse at (703) 364-5518 or send an email to jnewhouse@rvda.org.

Visit www.rvda.org/convention for regular updates as the convention approaches. Receive convention news on LinkedIn, Twitter, Facebook, and the RVDA mobile app available for Android and Apple devices.

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Chargeback fraud is on the rise; is your business ready?

At some point, most businesses will experience a chargeback from one of their customers. Most disputes are for legitimate concerns and can be worked out between the merchant and customer. For example, the customer didn’t recognize the merchant name on their credit card statement, or they saw a duplicate charge, or they didn’t receive the product or service purchased. There are simple lessons here for businesses: - Make sure your business name — and not your numbered company, for example — is showing on statements for clarity; - Deal with your refunds in a timely manner; - Communicate shipping and delivery dates accurately.

Chargeback fraud on the rise An increasing number of chargebacks, however, are the result of fraud, where consumers fraudulently use the chargeback process to secure a refund.

This is a problem that is only going to worsen due to the number of data breaches that have compromised millions of card holders.

It is critical that you work with a payment processor who will guide you through important fraud prevention steps, as winning disputes after the fact can be challenging even when fraud was committed. At Baseline, we also recognize that you need to strike the proper balance between security and ease of commerce. With that in mind, here are some of our best practices for fraud prevention.

Card present transactions  



DO NOT allow customers to swipe and sign. If their chip-and-PIN card isn’t working, ask for another form of payment. You will never win a chargeback in a scenario where your customer has swiped and signed, as the signature is not considered proof of purchase. (If you have U.S. or foreign customers, you will still encounter some chip-and-sign scenarios and that is okay. Use of the chip card is what’s important here).

If the customer asks, or tries, to manually enter their card number into your payment terminal, request another form of payment. If you must enter a card present transaction manually, call your processor first and ask to validate the card over the phone.

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Card not present transactions DO use a virtual terminal instead of a traditional physical terminal. This will allow you to record and verify cardholder information in a fully secure way.

DO collect CVV codes on all transactions. This will be mandatory for all Canadian merchants as of Oct. 14 but you should be doing so already.

DO use your processor’s Address Verification Service (AVS) for large transactions or for customers you don’t have an existing relationship with.

DO have the customer sign and send back an invoice, including a description of the goods or services. Also have the customer confirm delivery.

DO trust your instincts. If you are every skeptical about a transaction — perhaps the customer is trying to hurry you through the transaction, or they are making odd demands about shipping timelines or shipping address, call your processor before the transaction is completed and ask to validate the card. Asking the customer for a copy of their Driver’s License for confirmation and record can also be effective in scaring off scammers.

The right environment The goal is to set up a clear, easily understood and appropriately vigorous chargeback prevention system, and then to communicate it effectively to your entire staff. It's also a good idea to explain to your employees exactly why these steps are being taken. A team member who understands why they're performing these actions is more likely to feel a sense of responsibility for protecting the company.

Employees should feel comfortable trusting their instincts and digging a little deeper with customers who raise red flags.

Finally, as members of the RVDA, you have full access to our team at Baseline Processing. In addition to the guidance we provide on chargeback fraud prevention, we are on your side in the event of a chargeback, which gives you the best chance of winning that dispute.

Please give us a call. We'll be more than happy to help you design and implement a system that protects you from chargeback fraud without hindering your ability to do business.

Tom Bremner Association Sales Office: 604-606-7950 ext 5 Fax: 1-855-257-4327 http://www.baselineprocessing.com

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RVDA of Canada Endorsements CREDITOR INSURANCE / WARRANTY / APPEARANCE PROTECTION / ANTI-THEFT iA-SAL iA-SAL supplies innovative after-market products to the RV market. An industry leader since 1963, iA-SAL's RVDA- endorsed products include:  Creditors' Group Insurance: Life, Disability & Critical Illness  Extended Warranty Program (SPP: SAL Protection Plan)  Diamond-Kote Appearance Protection Products  Silent Sentinel Anti-Theft Etch Program Check your member directory, or member listings at www.rvda.ca, for your provincial contact. http://www.iasa.ca/

COMMERCIAL FINANCING Wells Fargo Commercial Distribution Finance RV Inventory Finance Contact : Carlos Lobo 1290 Central Parkway W, Ste. 1100 Mississauga, ON,. L5C 4R3 (905) 361-3837; Cell: (416) 573-1520 www.wellsfargo.com/cdf PORTABLE Wi-FI PRODUCTS Stealth Enterprises The Stealth Wi-Fi system is a powerful receiver operating on its own private network. This means an end to net traffic, using Wi-Fi hotspots on your mobile device and expensive data overages, all while providing a service with an 80% stronger signal over using a cellular device to get online. To discuss the program, please contact: Dave Zadkovich at 416-902-1218 WEB AND ONLINE SERVICES RVHotline Canada SynergyProSolutions.com 1-866-642-2343

GROUP EMPLOYEE BENEFITS

Federated Insurance Federated Insurance provides customizable Group Employee Benefit coverage. Contact: Western Canada: Wayne Budge at 1-800-665-1934 Eastern Canada: Mauro Di Tullio at 1-800-361-0790

PROPERTY & CASUALTY INSURANCE

Federated Insurance Federated

Insurance Company of Canada provides direct underwriting of Property and Casualty Insurance for RV dealerships. In addition, the Inventory Floor Plan Advantage is available from Federated Insurance for Commercial Distribution Finance (CDF) customers.

Burnaby, BC – 1-800-939-7788 Edmonton, AB – 1-800-661-8617 Calgary, AB –1-800-342-9157 Regina / Saskatoon, SK –1-866-291-0523 Winnipeg, MB –1-800-665-1934 London, ON –1-800-461-3117 Mississauga, ON –1-800-387-5953 Laval, QC & Atlantic Region –1-800-361-0790 www.federated.ca/

PAYMENT SOLUTIONS Baseline Processing looks forward to providing great group-rates to all RVDA of Canada members.

Baseline provides payment solutions and expertise to more than 1,000 merchants across North America. Their commitment to Cost -Plus pricing means complete transparency and significant savings for merchants of all sizes. No teaser rates. No hidden fees. No cancellation fees. Just Baseline’s exceptional service and dedication to building long-term relationships.

Contact : Tom Bremner : (604) 606-7950 www.baselineprocessing.com

RVHotline Canada provides New and Used RV online classified and inventory services exclusive to members of the RVDA. Every month, tens of thousands of RVers select this web site to look for RVs. Affordable quality web design and free web hosting for participants complement the offering.

ONLINE MARKETING/ ADVERTISING SOLUTIONS

RVDA / SPADER 20 GROUPS

ReachLocal, a global company, is an online marketing

Spader Business Management RVDA/Spader 20 Groups, managed by the Spader Companies, help dealers improve management skills, recognize market trends and solve problems.

1.800.772.3377 (US and Canada) info@spader.com | www.spader.com

and advertising solution provider for small, medium, and large businesses, creating advertising to consumers in local markets. It provides internet and mobile internet marketing solutions to business clients. contact: Linette Moore at (416) 380-2900 Website:www.reachlocal.ca

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/ Benefits on select Exclusive discounts up to 35% off select FedEx services when shipping within Canada, to the US, or internationally.

on hotel – access to Choice Hotels program discounts of 15-20% at over 325 hotels in Canada & 6,300 hotels worldwide, & some complimentary services at select hotels. Aeroplan or Choice Privileges points can be earned. Book travel be online, on your mobile device or via a toll-free number.

on 3

If you have a FedEx account, simply enroll in this program through the dedicated FedEx webpage that can be found at the member link If not, see the member benefit page for a link to do so. View FedEx services at www.fedex.ca.

on tools

&

– an exclusive 20% discount on 3 of their publications: and HR & free trials of information services. The constantly-updated information will help you understand employer obligations & legal requirements, & stay updated with Canadian federal, provincial & territorial employment legislation.

on UPS Preferred pricing with UPS for Canada-wide, USA and other destinations for expedited and standard services via Wholesale International Couriers and Freight Forwarders through UPS’ website. Visit the member link above for contact information to set up an account.

Card with use of the Petro-Canada credit card, members of Explorer RV Club & RVDA of Canada can realize significant savings, convenience, control & security.

Click here for an information / application form & contact

on and First Preferential pricing for First Aid Certification with AED (defibrillation), & many more courses; and a 10% discount on all First Aid products and supplies, where applicable. eck c ss availability online. Find contact information for registration and links to classes / programs at the member benefit page.

An array of products at very competitive prices in over a dozen Maintenance, Repair & Operations (MRO) categories, with two discount structures – based on national volume and on catalogue prices. Inventory at each branch location is tailored to the local market. For a complete list of products available, a credit application form to sign up for an account, & a contact for complete details on this program, click here.

on Volume-based preferred pricing on a wide range of products in over 700 categories. Imago Marketing is able to distribute to all locations across Canada Visit the member link above for the member code. For more information, contact Jessie Lo at or 604.304.6246.

Discounts and offers for top attractions, shows and other entertainment! .Now you’ll have access to exclusive discounts, special offers and access to preferred seating and tickets to top attractions, theme parks, shows, sporting events, movie tickets, hotels and much more. Be sure to visit often as new products and discounts are constantly being added!

Discounts on Dale Carnegie Training programs 10% discount off local pricing for any Dale Carnegie Training program. Contact your local training office for class details / dates, or find an office near you. Download & present this offer to them to qualify for the discount.

Marks: select 10% discount on the numerous items listed on our member program card, including work clothing, gloves, belts, winter and safety accessories and CSA-Approved Footwear. Show your card at the check-out counter

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Did you know about the RV Careers website?

The RV Careers site was developed to raise awareness to career opportunities available in the Canadian RV industry. It provides some background information to the various departments found within an RV dealership, apprentice and technician training opportunities. It also contains information for employers on how to hire and work with apprentices and apprenticeship authorities and how to access the numerous Federal, Provincial and private grants available.

Hiring?

When you visit the site, the first thing that should jump out at you is “jobs.� And, the call-to-action would be to see what jobs are available and to look deeper for the job and training requirements.

You have full control of your job postings! You can add, edit or remove your job posting whenever you like. You will be able to receive job applications via e-mail. Before this listing expires (in 45 days), you will be notified to either update or delete the posting.

To post a job, go to the employers tab and log in using your RVDA of Canada user name and password. Contact RVDA of Canada at 604-718-6325 or e-mail if you do not have this information.

Upcoming Events Newly added events include career fair, RV lifestyle, trade show, workshop, and online training events. The news listing will keep you and your staff up to date on training and industry events.

Education for those currently working in the industry vs. those looking to enter the industry If you currently work in sales, parts, or service, you will want to visit the Education page.

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There are training and educational programs for technicians, parts/service management programs, sales, marketing and F&I programs, administration/ accounting programs and awards available.

For apprentices and anyone wishing to become an apprentice, detailed information can be found on the Become an apprentice page. There are many programs such as youth and pre-apprenticeship where high school students can get practical work experience. If there isn’t one in your area, there’s information available under the Employer page on how to start and implement your own apprenticeship program.

Financial incentives and assistance programs There are many financial incentives for both apprentices and employers to participate in an apprenticeship as well as assistance from Provincial and Federal governments and your local RVDA. On the financial incentive page, it lists numerous benefits for apprentices to participate in an apprenticeship and for employers to hire apprentices. There are numerous Federal, Provincial and RVDA Financial assistance programs such as bursaries and grants.

If you have any suggestions or comments about how we can improve the site, please email us or comment on the RV Careers Facebook page!

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News from RVDA Canada

RVDA of Canada Mission Statement: The RVDA of Canada is a national federation which exists to protect and promote the interests and welfare of RV Dealers across Canada in order to enable the industry to maximize its potential.

Newsletter Editorial Staff The RVDA of Canada Member Newsletter is produced and distributed through the national association office : RVDA of Canada, Richmond BC For Inquiries please contact us at: #145 – Coppersmith Way Richmond, BC V7A 5J9 Ph: (604) 718-6325 Fax: (604) 204-0154 www.rvda.ca powered by rvhotlinecanada.com Emails : Eleonore Hamm, eleonore_hamm@rvda.ca Anita Lien, anital@rvda.ca Amee Inocencio, ainocencio@rvda.ca

Post your Positions at

www.RVCareers.ca

To post a job, simply go to the employers tab and log in using your RVDA of Canada user name and password.

Contact RVDA of Canada at 604-718-6325 or e-mail if you do not have this information.

WWW.BUYLOCALRV.CA RVDA of Canada’s “BUY LOCAL” campaign promotes “Buy your RV close to home.

It’s better in the long haul, to consumers.

We encourage you to download a copy of brochure available at the member’s website.

Board of Directors Executive Committee Chairman, Jean-Francois Lussier, Horizon Lussier, Marieville, QC Vice-Chairman, Herb Cowen, Pike Lake Golf Centre, Pike Lake, ON Treasurer, Gord Bragg, Hub City RV, Lantzville, BC Past Chairman, Sam Parks, Camp-Out RV, Stratford, ON Directors Dale Hopkins RV City

Trevor Moase Vacationer RV Sales And Services

Jim Gorrie GNR Camping World

Kyle Kehoe Kehoe RV

Bruno Tombari Bellavista RV

Bruce Marsh Cape Breton Trailer Sales

Josée Bédard Roulottes Chaudière

Murray Sullivan Sullivan Motor Products