Protecting your data is always our top priority, so we will be enhancing the security of our Retailer Portal with a new 2 Factor Authentication process. Only trusted devices can access this system, ensuring your information is Ultra-secure. Now you can do even more for your Customers – like quickly perform a SIM swap on your own! To enhance your security settings (and score high on your pop quiz), here’s a crash course on everything Retailer Portal security.
You’ll need to register a secure mobile number to your Company Profile in the Retailer Portal. There will be an open enrollment period to do this from August 1st to October 31st. You’ll be asked to enter the 6-digit code sent to the registered number via SMS, so have your phone close by when registering. After October 31st, you’ll need to contact your Master Agent or your Ultra Account Manager if you want to add or make any changes to your number.
Once you’ve added a secure mobile number, you can register all of your devices (desktop computer, mobile phone, tablet, laptop, etc.) under your account. To register your devices, follow these steps:
• Log in to your Ultra Retailer Portal on the device to be added
• Click on “Add this Device” found under Manage Registered Devices
• Create a Device Name (used to distinguish each device registered)
• Enter the 6-digit code that will be sent to your secure mobile number via SMS
Now your data is fully protected, with the added convenience of performing a SIM swap remotely. For more information on our added security measures and answers to your most frequently asked questions, CLICK HERE.
Book bag? Check. Luggage? Check. Wireless plan?? If your Customers have a student going away for their studies, make sure they stay connected. With our summer FREEdom promotion, new Customers who purchase and renew a 2GB, 3GB, 6GB, 15GB, Ultra Unlimited or Unlimited+ 1-Month Plan will get their third month free. All Plans include Unlimited Nationwide Talk with Global Text. This limited-time offer is only available to new Customers until 8/31/2023, so make sure to tell your first-time store visitors that Ultra is still turning up the savings!
For more information on the Summer FREEdom promotion, click the button below for answers to your Frequently Asked Questions.
We’re shining the spotlight on Ken Leon for his impressive commitment to serving his community. A Retailer since our founding in 2012, Ken saw an opportunity to bridge his passion for education with affordable wireless when he was invited to the Chicago Chinatown Back to School Drive in 2014. Today, Ultra Mobile has participated in the Drive every August since, receiving the Chicago Police Department’s Outstanding Service Award. Thanks to Ken, we took the opportunity to give back in ways we never thought possible. We hope his story inspires you to embrace that next adventure!
When did you start selling Ultra Mobile? How did you hear about us?
I wanted to offer my customers affordable Long Distance Calling, and Ultra was the best option for them because Ultra offers unlimited calling to China. I reached out to a local distributor I knew and started selling Ultra Mobile in October 2012.
When did you start working with the Chicago Chinatown Back to School Drive? How did you get involved?
I started working with the event 9 years ago. I had a long-standing relationship with the Chicago Community Policing Department in my area, and they asked for local businesses to contribute. I quickly fell in love with the idea of helping my community through this event, and I am very proud of what we have been able to accomplish year after year.
Describe the energy of the Chicago Chinatown Back to School Drive to someone who wants to participate.
The event is very busy and fun! The community is very engaging and we always have a great turnout. The kids look forward to the activities, and the parents appreciate the back-to-school supplies that we provide to help carry some weight off their shoulders.
What inspires you to give back to your community in this way?
The community here is very special to me. I’ve seen these children grow up, go to school, and then come back to the community as successful adults. I’m a huge fan of education, and I feel that helping children in this fashion gives them an added advantage. Not all families are in a position to provide for their children’s school needs every year, so we try our best to give them a helping, supportive hand.
Do you have advice to share with the Ultra Retailer Community about helping our own students, teachers and neighbors during this time of year?
I would recommend getting in touch with your local school, library, alderman and police department. Ask them for volunteer opportunities. This is a great way to understand the needs of the community, not just during the back-toschool season but year-round. Our community is vital to our success, so we have to engage to reciprocate the support.
What are you most looking forward to as you continue to work with Ultra Mobile?
The continued support that I have received from Ultra in the last 11 years has been unmatched! I’m excited to see what the future holds as Ultra continues to grow as a leader in the telecom industry and as a staple throughout the communities. I am confident that our partnership will continue to thrive as we continue to focus on doing good.
Class is back in session! But don’t worry, this pop quiz is open book. To win your prize of a $100 Gift Card, go back and review Portal Security 101 and your Retailer Explainer to get up to speed on all things security. Ready to go? The clock starts now!
Name Business Name City, State Ultra Retailer Code
When you started selling Ultra
June Crossword Puzzle Winner: Congratulations to Maria Wu
from Neovision Wireless in Brooklyn, NY! Your $100 gift card is on the way!
1. What is the last day of the open enrollment period?
A) 10/31/23
B) 10/20/23
C) 09/14/23
2. True or False: Your newly secured devices will give you the ability to perform a SIM swap on your own.
A) True
B) False
3. Which step comes first?
A) Registering your preferred devices
B) Registering a secure mobile phone number
4. Fill in the blank: Tap “Add this Device” found under .
5. Short answer: Why will you need to keep your phone close by when registering a secure mobile phone number?
6. How can the system distinguish each of your registered devices?
A) By creating a Device Name
B) By performing an SMS Swap
C) By having your phone close by when registering
7. True or false: You’ll be asked to enter the 6-digit code that will be sent via email.
A) True
B) False
8. How many phone numbers are required to be registered? A) 2 B) 5 C) 1
Please give an Ultra–warm welcome to some of the newest members of our Ultra Mobile Independent Wireless Retailer community!
How long have you owned your own business?
What was the model of your first cellphone?
Muhammad Ejaz Mobile Hut Alvin
Alvin, TX
Joshua Vanhouten Viable Wireless
Chillicothe, OH
Jesnel Viera Go Simple Wireless Inc.
Homestead, FL
Tuong (Tom) Tran Wireless Image Inc.
Denver, CO
10 years An Ericsson
2 months
An iPhone 14 Pro Max
10 years An iPhone
14 years A Nokia n80
Where
What
Who
Are
Social media is a great way to connect and engage with current and potential Customers, so we made these free social posts to help you grow and engage with your audience. All you have to do is share them on your social media pages!
Suggested Caption: Skip the SIM card scramble on your next trip. Scan and go no matter where you are with eSIM! Visit us to learn if your phone is eSIM compatible.
Suggested Caption: Have a student going away for their studies? Stay connected for less with an Ultra Mobile Single-Line Wireless Plan! Visit us to learn more.
Suggested Caption: Summer FREEdom is still in the air! Through August, get one month on us when you purchase and activate 2 months. Visit us to find out more.
Click here to access your free social graphics
We’re here to help!
If you have any questions or suggestions on how we can amplify your social accounts, reach out to us at ultrasocial@ultra.me and we’ll be happy to help.
Our Compensation Program gives you higher upfront spiffs–paid instantly! On top of that, we offer higher industry-leading residuals and Airtime Margins on all plans, so you can increase your earnings and grow your Customer base! When you sell Ultra, you’re offering more than just faster data at better prices. You’re connecting Customers to what matters most. CLICK
Ultra Mobile is supported by our incredible Retailer Support (RSR) Team. Our trained staff strives for one-call resolution while providing technical assistance, as well as general support. We also provide Retailer tools to assist Customers directly on UltraAgents.com via the ‘Manage Subscribers’ tab.
Retailer Support: 855-664-6638
RETAILER SUPPORT HOURS:
ENGLISH:
6:00A - 6:00P PST
9:00A - 9:00P EST
SPANISH (PRESS 2):
6:00A - 6:00P PST
9:00A - 9:00P EST
CHINESE (PRESS 3):
6:00A - 6:00P PST
9:00A - 9:00P EST
Please share our Customer Care number with your Customers should they wish to speak with a Care Representative who can provide account support.
Ultra Mobile Customer Care can be reached at 888-777-0446 or by dialing 611 from their mobile phone.
THANKS!
