East West Hospitality has been welcoming guests to the Vail Valley with genuine hospitality for more than 40 years.
Our local team is dedicated to making your Beaver Creek stay memorable. If there’s anything we can do, please stop by the Front Desk or contact our Guest Experience Team at 877-401-0684.
To unwind, we invite you to enjoy a relaxing treatment at Exhale Spa at the Park Hyatt or Spa Anjali at The Westin Riverfront in Avon.
Thank you for choosing East West Hospitality—we look forward to welcoming you back.
Scott Sailer Director of Operations
Tess Eklund Customer Experience Manager
Airlines
GUEST SERVICES
Airports
Airport Shuttles
Peak1Express....................................................mountainshuttle.com or 1-855-467-3251 Epic Mountain Express..............................epicmountainexpress.com or 970-754-7433
Amenities Through the Park Hyatt
As a benefit of renting through East West Hospitality you have access to Exhale Spa, the fitness center, outdoor hot tubs and pool. Wear your robe for easy identification or use your key card (provided at check-in) to gain access through the gate at the west end of the outdoor pool/hot tubs. Show your card at Exhale Spa to gain access to the spa or fitness center inside the hotel. Hours will vary throughout the year, call the Front Desk at extension 50 to inquire.
Beaver Creek Ski School
Business Center
The Business Center is located on the conference level in The Park Hyatt, and can accommodate your shipping, computer, printer, Internet access, facsimile, and copying needs.
Carbon Monoxide Detectors
CO detectors are required by Colorado state law to be in each home. Please do not remove or unplug the CO detector. The battery is probably low if you hear a single beeping sound every minute. Please notify Guest Reception if this occurs.
GUEST SERVICES
Check-Out
Please remember departure is precisely at 10:00 A.M. and we ask that you strictly adhere to this time. We appreciate your cooperation and consideration in this matter. Your on-time departure allows us every opportunity possible to provide an on-time arrival for the next owner or guest of the home. If you request a departure after 10:00 A.M., we would be happy to store your luggage through our Bell Service. If you have any questions about the departure time or the penalties associated with a late check out, please contact Guest Reception. Please return keys to the front desk. No other departure tasks are required of you.
Concierge Services
Guest Experience Concierge Team .............. concierge@eastwest.com / 1-877-401-0684
Park Hyatt .........................................................................................................................Dial 51
Please refer to the safety doorplate on the back of your door.
Park Hyatt Emergency Number ...................................................................................Dial 55
Beaver Creek Public Safety ............................................................................ 970-949-4911
Avon Police Department ................................................................................ 970-949-5323 Alpine Mobile Physicians ................................................................................ 970-376-8376
Fireplaces
If your vacation home has a wood burning fireplace, PLEASE REMEMBER TO OPEN THE DAMPER. A supply of firewood may be found on the balcony or deck. “Firestarter” is located on the hearth for your convenience. Please call The Park Hyatt Front Desk if you need additional firewood or to have the fireplace reset.
Please do not remove firewood from other homes. Always leave glass doors open! Closing doors may result in the glass doors breaking. Never leave a burning fire unattended. Use the emergency blanket provided if log or ember is ejected from the fireplace.
GUEST SERVICES
Free Shuttle Service
Village Connect offers complimentary shuttle service within Beaver Creek and Bachelor Gulch.
DOWNLOAD VILLAGE CONNECT APP:
Search “Village Connect” in the Apple App store or Google Play:
1. Tell us where you are and where you want to go to view your pickup time. Then just tap to confirm your request.
2. Track your driver’s progress. Receive notification when the vehicle is nearby.
Front Desk
The Front Desk at Park Hyatt is available 24/7, Dial 50. Should you need additional help during business hours, the Center Village Property Management Team can be reached at 970-748-3000.
Relish your time away from home with Resort Delivery’s convenient grocery service. Just let us know what you need and where you’re staying, and we will take it from there. Order online: resortdelivery.com, info@resortdelivery.com or call 970-845-8216
Housekeeping
Please note there is no housekeeping included in your rate. Housekeeping services may be scheduled based on availability. Please contact the Front Desk with at least 48 hours’ notice to check availability and cost.
Unless otherwise scheduled, guest of owners will receive a Check Out Clean upon their departure which will be automatically billed to the owner’s account unless payment is provided to the Front Desk. Additional housekeeping may be arranged for a fee with at least 48-hour notice.
Laundry / Valet
Same-day laundry and dry cleaning services are available. Kindly contact housekeeping.
Lost and Found
Please call Guest Reception ..........................................................................................Dial 50 Beaver Creek Lost & Found ........................................................................... 970-754-5248
GUEST SERVICES
Mail Delivery
There is a $10 service fee per item for delivery of luggage and packages to the home. Packages may only be sent via overnight service – USPS not available. All mail and packages should be addressed as follows:
Overnight (UPS/FED
EX)
Guest Name/Unit Number or Reservation Number
50 W. Thomas Place
Avon, CO 81620
Maintenance
Messages / Mail
A light on your phone will illuminate when there is a voice or written message for you. Touch the voice mail message button on your telephone to retrieve your voice mail messages.
Newspaper Delivery
Complimentary and available at the Park Hyatt Lobby.
Parking
One (1) parking space is provided per condominium. Any white parking cards not returned to the Front Desk at check out will incur a $100 fee. Overflow parking is accommodated in the Elk lot at the intersection of Highway 6 and Village Road (across from the main security gate). Failure to comply may result in towing of the vehicle at the owner’s or guest’s expense.
Postage Stamps
Postage stamps are available through the Concierge.
Privacy
A privacy sign is located on the back of your guest room door. Please keep in mind that Housekeeping will not service your room if you keep the privacy sign on the outside of your door. For telephone privacy, please contact the hotel operator.
Private Dining
For your social and business entertaining, Park Hyatt Beaver Creek offers private dining rooms and creative menus for dinner parties, receptions, and luncheons. The Catering Department will be pleased to assist you in planning your upcoming event.
Rental Cars
GUEST SERVICES
Dollar ............................................................... Eagle County (EGE) Airport 970-549-2161
Hertz ................................................................ Eagle County (EGE) Airport 970-524-7177
Thrifty .............................................................. Eagle County (EGE) Airport 970-849-2163
Rentals (Ski and Snowboard Gear)
Venture Sports has 5 locations PLUS delivery. Guests of East West Hospitality have special discounted rates on ski rentals, snowboard rentals and tuning. Book online to receive discount: avonventuresports.com/east-west-hospitality
Reservations
If you love your current accommodation or are curious about staying at a new property, please contact our local reservation team at 800-235-3557 to secure your next booking. Available properties are at: eastwest.com or scan the QR code to see our Property Portfolio
Road Conditions
Local ..................................................................................................................... 970-479-2226
Colorado State Patrol Road Reports ........................................................ 1-877-315-7623
Visit cotrip.org for more information.
Safe Deposit Boxes
Safe deposit boxes are provided at our Guest Reception for your valuables.
Shipping
Our partner, Ship Skis offers the most convenient and affordable door-to-door shipping service for your ski equipment and luggage. Call 1-877-401-0684 or visit shipskis.com/east-west-beaver-creek
Ski Storage
Please do not bring ski gear into your vacation home. There is a private ski locker next to your condo’s front door that can be opened with the same room key.
Spa
Exhale Spa located in the Park Hyatt Hotel is a full-service day spa and fitness center. Don’t forget to ask your Front Desk for the East West Hospitality Discounted Day Passes which also offer 15% off spa services. Drawing inspirations from our stunning alpine surroundings, this tranquil environment offers restorative natural elements for ultimate mind and body rejuvenation. Please contact your Guest Experience Concierge Team or the spa directly at 970-748-7500 exhalespa. com/co/beaver-creek/
GUEST SERVICES
Storage (long term)
Less clutter, less hassle, all hands free. Rocket Closet stores your equipment yearround and delivers it to where you use it most, on demand. Call 1-877-401-0684 or visit rocketcloset.com/eastwest
Smoke Free
You are staying at a smoke-free resort, this means NO smoking of any kind. A daily fine of $500 will be assessed if there is evidence of smoking in the home, on the balcony, clubhouse, pool area and any other public areas on site.
Sustainability Committee & Environmental Programs
In 2008, after building the 1st Silver LEED Certified Hotel in Colorado within the Westin Brand, the Westin Riverfront Resort & Spa, East West Hospitality established a Sustainability Committee to continue making sustainability strides. We are fortunate to live and work in a beautiful Colorado mountain paradise and are dedicated to its preservation for present and future generations. Our commitment to helping conserve our natural surroundings contributes to a better environment for all who live and visit here and supports Eagle County’s climate action goal of reducing greenhouse gas emissions by 50% by 2030.
For more information about our sustainability contributions and how to recycle properly, please scan this QR code.
Tennis
970-845-5781
Please contact the Beaver Creek Tennis Center for court times and lessons.
Trash and Recycle
Trash chutes are located at the end of the hallway on each floor of Village Hall. To have recycle removed from your home, place the blue bin outside your front door and call the Park Hyatt hotel to request pick up. Dial 50 from your vacation home for this request.
Wake-Up Calls
Please call the operator to arrange for wake-up service.
Wildlife
You are vacationing in a place where animals live. Please keep your distance from any wildlife encounter and keep food inside and off balconies.
HOUSES OF WORSHIP
AND CULTURE
MOVIE THEATERS
TELEVISION CHANNELS
FIRE SAFETY MESSAGE
Any home or condo can have a fire. Plan what to do when you check in because you won’t have time to plan during a fire.
If you burn food when cooking, do NOT open the door into an interior hallway. Turn on the microwave fan, open windows, and balcony doors to the outdoors. Await further instructions from the front desk, but do not disassemble the smoke detector.
First, find two exits nearest your room. Be sure they are unlocked and unblocked.
Then, count doors between your room and exits so you’ll have a reference point if it’s smoky.
When you hear an alarm: ACT, don’t investigate.
If fire is in your room, get out and close the door. Once out, report the fire.
If fire is not in your room, leave if you can. First, feel your door. If it’s cool, open it slowly and go to the nearest exit. Crawl in smoke. Fresh air will be at the floor. Take your key so you can go back if you can’t use your exits.
Never use elevators during a fire. They could stop at the fire floor.
If your room door is hot, don’t open it. Your room may be the safest place to be. Seal all cracks with wet towels. Shut off fans and air conditioners. Signal at your window. Call the Fire Department and wait to be rescued.
HOW TO RECYCLE
CALENDAR OF EVENTS
Check with the Vail Chamber of Commerce for specific dates and times for Vail at www.vailchamber.org.
Check with the Beaver Creek Chamber of Commerce for specific dates and times for Beaver Creek at www.beavercreekchamber.org.
HIGH ALTITUDE TIPS
Sponsored by: Alpine Mobile Physicians
Welcome to Colorado’s High Country!
We’re glad you’re here and hope you enjoy every moment of your stay. The mountain environment is breathtakingly beautiful — but it can also take a little adjustment, especially if you’ve come from lower elevations. Follow these tips to stay comfortable and make the most of your visit.
Adjusting to Altitude
At elevations around 7,000–10,000 feet, the air is thinner and contains less oxygen. You may notice mild shortness of breath, a light headache, or fatigue during your first day or two. These are normal signs that your body is adjusting.
To help your body acclimate:
• Drink plenty of water — more than you think you need.
• Take it easy the first day and avoid overexertion.
• Go light on alcohol and caffeine, which can worsen dehydration.
• Eat well, focusing on healthy carbohydrates for energy. If symptoms worsen or you feel dizzy, nauseated, or very short of breath, contact a local medical provider. Doctors in mountain towns are familiar with altitude illness and can help you recover quickly.
Sun & Weather
The mountain sun is powerful — even on cloudy days!
• Apply sunscreen and SPF lip balm frequently.
• Wear UV-protective sunglasses to prevent eye strain or snow glare.
• Dress in layers; afternoons can be warm, while evenings turn cool fast.
• Be alert for hypothermia (shivering, confusion, exhaustion). If it happens, get warm, eat, and rest immediately.
HIGH ALTITUDE TIPS
Sponsored by: Alpine Mobile Physicians
Stay Hydrated
Colorado’s crisp, dry air means your body loses moisture faster through breathing — often without realizing it. At higher elevations, about 20–25% of your fluid loss comes from increased breathing alone, as the thinner air makes you breathe more often.
Keep a water bottle with you and sip throughout the day to stay ahead of dehydration.
If you wear contact lenses, use lubricating drops as needed for comfort.
Outdoor Safety
Planning to hike, bike, or explore?
• Carry water, snacks, and extra layers — even on short outings.
• Treat or filter all stream and lake water before drinking.
• Watch the weather; afternoon storms can build quickly.
• Know your limits and rest before you get too tired.
• Always let someone know your route and expected return time.
Enjoy Your Stay
Take your time, breathe deeply, and soak in the incredible scenery that makes Colorado’s mountains so special. With a little preparation, you’ll feel great and have an unforgettable stay.
Enjoy your stay and take it slow — the mountains will wait for you!
AREA ATTRACTIONS
Vail – The largest single-mountain resort in the U.S. with 5,289 acres of skiable terrain, including Vail’s Front Side, famous Back Bowls, and Blue Sky Basin.
Beaver Creek – Located just 10 miles west of Vail. Offers great skiing with virtually no lift lines. Whether you’re a beginner or an expert, you’ll find everything you want at Beaver Creek plus a genuinely friendly atmosphere.
Walking Mountains Science Center – Located in Avon, this five-acre site provides the community with a place for hands-on learning and discovery. The campus boasts a wetland area, Buck Creek, aspen forests, and an indoor discovery center. For class schedule or hours of operation, call 970-827-9725.
Nature Discovery Center – Discover the wild side of Vail at this high mountain yurt next to the Eagle’s Nest gondola. Summer nature hikes and winter snowshoe tours available. Open seasonally. Call 970-827-9725 for schedule.
Vail Nature Center – Located across Gore Creek from the Ford Amphitheater. This five-acre preserve features trails and a visitor center that hosts daily programs on topics such as wildflowers, birds, and beavers. Call 970-479-2291 for hours of operation.
Vail: Children have their own special mountain areas such as Coyote Crossing at Lionshead, and Animal Kingdom at Golden Peak in Vail. Three to six-year-olds can join the Mogul Mice beginner’s class or the Super Stars class for those who are more advanced. Six to 13-year-olds can join an all-day class including lunch. Non-skiing children from two months to six years can spend the day at the Small World Day Care at Golden Peak (970-754-3200 x 1).
Beaver Creek: Beaver Creek offers lessons with grouping by age and ability so everyone has a great time (970-754-5462). There are specially designed areas for children only with magical mountain adventures featuring fun ski-through attractions and NASTAR races. Non-skiing children from two months to six years receive excellent professional care and enjoy plenty of indoor and outdoor exercise at the Small World Play School. Call 970-754-5325.
Let us help you discover the remarkable. Reach out to the Guest Experience Concierge Team at 1-877-401-0684 or concierge@eastwest.com.
