East West Hospitality has been welcoming guests to the Vail Valley with genuine hospitality for more than 40 years.
Our local team is dedicated to making your Beaver Creek stay memorable. If there’s anything we can do, please stop by the Front Desk or in house Concierge.
To unwind, we invite you to enjoy a relaxing treatment at Exhale Spa at the Park Hyatt or Spa Anjali at The Westin Riverfront in Avon.
Thank you for choosing East West Hospitality—we look forward to welcoming you back.
County Regional Airport ...................................................................... 970-328-2680 Vail/Beaver Creek Jet Center (Eagle, CO) .................................................. 970-524-7700
Airport Shuttles
Peak1Express....................................................mountainshuttle.com or 1-855-467-3251 Epic Mountain Express .............................. epicmountainexpress.com or 970-754-7433
Breakfast
A complimentary Continental breakfast is served daily from 7:30 A.M. to 9:30 A.M. in the Villa Montane Reception Area, during ski season only.
CO detectors are required by Colorado state law to be in each home. Please do not remove or unplug the CO detector. The battery is probably low if you hear a single beeping sound every minute. Please notify the Front Desk if this occurs.
Check-Out
Please remember check out is precisely at 10:00 A.M. and we ask that you strictly adhere to this time. We appreciate your cooperation and consideration in this matter. Your on-time departure allows us every opportunity possible to provide an on-time arrival for the next guest or owner of the home you have occupied. If your departure is after 10:00 A.M., we would be happy to store your luggage. If you have any questions about the departure time or the penalties associated with a late check-out, please contact the Management Office. Return keys to the front desk, or drop box at entry of lobby, when you depart. No other departure tasks are required of you.
GUEST SERVICES
Concierge Service
Guest Experience Concierge Team .............. concierge@eastwest.com / 1-877-401-0684
The onsite Concierge is located at the Villa Montane Reception Area. Call 970-748-5377 or email HMLconcerige@eastwest.com
Cribs / Roll-aways / Humidifiers
Cribs, roll-aways, and humidifiers are available for rent. Call the front desk at 970-748-3000 to request.
Emergency, Fire and Safety Information
In the event of an emergency, please call 911.
In the event of a fire alarm, exit your home via the staircase and meet in Lobby for further instructions from the Fire Department.
Other Important Numbers:
Beaver Creek Public Safety ............................................................................ 970-949-4911
Avon Police Department ................................................................................ 970-748-4040 Alpine Mobile Physicians ................................................................................ 970-376-8376
Fax Machine
Owners and guests can send and receive faxes by calling the Front Desk.
Free Shuttle Service
Village Connect offers complimentary shuttle service within Beaver Creek and Bachelor Gulch.
DOWNLOAD VILLAGE CONNECT APP:
Search “Village Connect” in the Apple App store or Google Play:
1. Tell us where you are and where you want to go to view your pickup time. Then just tap to confirm your request.
2. Track your driver’s progress. Receive notification when the vehicle is nearby.
Front Desk
The Front Desk is in the Villa Montane Reception Area at 63 Avondale Lane. The phone number is 970-748-3000. Hours of operation during winter and summer season are 7:00 A.M. to 10:00 P.M. Off-season hours are 8:00 A.M. to 8:00 P.M. For after-hours emergencies call 970-748-3000 to be connected to the Manager on Call.
Grocery Delivery
Relish your time away from home with Resort Delivery’s convenient grocery service. Just let us know what you need and where you’re staying, and we will take it from there. Order online: resortdelivery.com, info@resortdelivery.com or call 970-845-8216
GUEST SERVICES
Health Club
A health club is located in the Villa Montane Reception Area. The use of this facility is complimentary to owners and guests. Access to the Health Club is limited to persons 16 years and older.
Housekeeping
Please note there is no housekeeping included in your rate. Housekeeping services may be scheduled based on availability. Please contact the Front Desk with at least 48 hours’ notice to check availability and cost.
Unless otherwise scheduled, guest of owners will receive a Check Out Clean upon their departure which will be automatically billed to the owner’s account unless payment is provided to the Front Desk. Additional housekeeping may be arranged for a fee with at least 48-hour notice.
Lost and Found
Mail, Messages, Faxes, Packages and Luggage Shipments
There is a $10 service fee per item for delivery of luggage and packages to the home.
All incoming mail/packages should be addressed to:
Villa Montane
Attn: Guest Name and Reservation Number or Unit Number
USPS Mail*
Overnight (UPS/FED EX) P O Box 3620 63 Avondale Lane Avon, CO 81620-3620 Avon, CO 81620-3620
*Available only for extended stays of 15 days or more.
Outgoing Luggage Shipping Options:
If you would like to ship items during your stay or upon your departure, please contact the Front Desk for assistance. We provide this service using Federal Express only. There is a $10 service fee per package in addition to the Federal Express charge.
Maintenance
Call 970-748-3000 to report any maintenance issues.
Newspaper Delivery
Vail Daily Newspapers are available at the Front Desk.
GUEST SERVICES
Parking
One (1) parking space is provided per condominium. Display parking pass in windshield. Overflow parking is accommodated in the Elk lot at the intersection of Highway 6 and Village Road (across from the main security gate). Failure to comply may result in vehicle towing at the owner or guest’s expense.
Pets
Only Beaver Creek homeowners are allowed to have pets. Homeowner’s dogs must be registered with Beaver Creek Security and kept on a leash at all times. In order to keep the property enjoyable for all, owners must pick up after their pets. A daily fine of $500 will be charged if there is evidence of a pet upon departure if not arranged ahead of time in a pet friendly unit with fees applicable.
Pool and Hot Tubs
An outdoor swimming pool and hot tubs are in the courtyard at the Villa Montane. They are outdoor, heated, and open year-round from 8:30 A.M. until 9:30 P.M. during the summer and ski seasons and from 8:30 A.M. to 8:00 P.M. during the spring and fall seasons, unless otherwise noted. Do not bring glass to the pool area.
Recycling and Trash
We have comingled recycling containers in the lobby area and by the pool. East West provides a blue bin in the home for single stream comingled recycled items. To empty your recycling or trash, dumpsters are in the garage at the entrance of Villa Montane Parking Structure. Do not leave trash outside due to wildlife.
Rental Cars
Rentals (Ski and Snowboard Gear)
Venture Sports has 5 locations PLUS delivery. Guests of East West Hospitality have special discounted rates on ski rentals, snowboard rentals and tuning. Book online to receive discount: avonventuresports.com/east-west-hospitality
Reservations
If you love your current accommodation or are curious about staying at a new property, please contact our local reservation team at 800-235-3557 to secure your next booking. Available properties are at: eastwest.com or scan the QR code to see our Property Portfolio.
Road Conditions
GUEST SERVICES
Local ..................................................................................................................... 970-479-2226
Colorado State Patrol Road Reports ........................................................ 1-877-315-7623
Visit cotrip.org for more information.
Security
Building doors are locked between the hours of 10pm to 7am. Use your key card to gain admittance. For after-hours noise disturbances please contact Beaver Creek Public Safety (on call 24 hours a day) by calling 970-949-4911.
Shipping
Our partner, Ship Skis offers the most convenient and affordable door-to-door shipping service for your ski equipment and luggage. Call 1-877-401-0684 or visit shipskis.com/east-west-beaver-creek
Ski Access
Walk through the village taking the escalators to Centennial Lift. Ski-in/out availability from late December to mid-March, depending on snow levels. Not recommended for children or beginners. To reach the Elk Horn Lift on skis, take the outdoor ‘Circ Tower’ elevator to level P2 on North side of property. Return to Villa Montane via Oxford Ski-Way from Strawberry Park. Take the elevator to level S to return to the lobby level.
Ski Valet / Bike Valet
A complimentary full-service ski or bike valet, depending upon the season, is located next to the Villa Montane Reception Area. Please leave all ski or bike equipment at this location, as we do not allow ski or bike equipment into your condo.
Storage (long term)
Less clutter, less hassle, all hands free. Rocket Closet stores your equipment yearround and delivers it to where you use it most, on demand. Call 1-877-401-0684 or visit rocketcloset.com/eastwest
Spa
Exhale Spa located in the Park Hyatt Hotel is a full-service day spa and fitness center. Don’t forget to ask your Front Desk for the East West Hospitality Discounted Day Passes which also offer 15% off spa services. Drawing inspirations from our stunning alpine surroundings, this tranquil environment offers restorative natural elements for ultimate mind and body rejuvenation. Please contact your Guest Experience Concierge Team or the spa directly at 970-748-7500 exhalespa. com/co/beaver-creek/
GUEST SERVICES
Smoke Free
You are staying at a smoke-free resort, this means NO smoking of any kind. A daily fine of $500 will be assessed if there is evidence of smoking in the home, on the balcony, clubhouse, pool area and any other public areas on site.
Sustainability Committee & Environmental Programs
In 2008, after building the 1st Silver LEED Certified Hotel in Colorado within the Westin Brand, the Westin Riverfront Resort & Spa, East West Hospitality established a Sustainability Committee to continue making sustainability strides. We are fortunate to live and work in a beautiful Colorado mountain paradise and are dedicated to its preservation for present and future generations. Our commitment to helping conserve our natural surroundings contributes to a better environment for all who live and visit here and supports Eagle County’s climate action goal of reducing greenhouse gas emissions by 50% by 2030.
For more information about our sustainability contributions and how to recycle properly, please scan this QR code.
Taxis, Shuttle Service and Limousines
Telephone and Messages
The telephone in your condominium has unlimited local and long distance calling within the US, Mexico and Canada. All long-distance calls must be billed to a calling card or dialed collect. Any long-distance charges directly billed to an individual owner’s number will be assessed a $10 service charge plus long distance charges. All phone messages received at the Front Desk will be delivered to your condominium.
Tennis
The Beaver Creek Tennis Center is just outside and to the east of the Highlands Lodge. Call 970-754-5781 for court times and information on lessons.
Wildlife
You are vacationing in a place where animals live. Please keep your distance from any wildlife encounter and keep food inside and off balconies.
HOUSES OF WORSHIP
AND CULTURE
MOVIE THEATERS
TELEVISION CHANNELS
FIRE SAFETY MESSAGE
Any home or condo can have a fire. Plan what to do when you check in because you won’t have time to plan during a fire.
If you burn food when cooking, do NOT open the door into an interior hallway. Turn on the microwave fan, open windows, and balcony doors to the outdoors. Await further instructions from the front desk, but do not disassemble the smoke detector.
First, find two exits nearest your room. Be sure they are unlocked and unblocked.
Then, count doors between your room and exits so you’ll have a reference point if it’s smoky.
When you hear an alarm: ACT, don’t investigate.
If fire is in your room, get out and close the door. Once out, report the fire.
If fire is not in your room, leave if you can. First, feel your door. If it’s cool, open it slowly and go to the nearest exit. Crawl in smoke. Fresh air will be at the floor. Take your key so you can go back if you can’t use your exits.
Never use elevators during a fire. They could stop at the fire floor.
If your room door is hot, don’t open it. Your room may be the safest place to be. Seal all cracks with wet towels. Shut off fans and air conditioners. Signal at your window. Call the Fire Department and wait to be rescued.
HOW TO RECYCLE
CALENDAR OF EVENTS
Check with the Vail Chamber of Commerce for specific dates and times for Vail at www.vailchamber.org.
Check with the Beaver Creek Chamber of Commerce for specific dates and times for Beaver Creek at www.beavercreekchamber.org.
HIGH ALTITUDE TIPS
Sponsored by: Alpine Mobile Physicians
Welcome to Colorado’s High Country!
We’re glad you’re here and hope you enjoy every moment of your stay. The mountain environment is breathtakingly beautiful — but it can also take a little adjustment, especially if you’ve come from lower elevations. Follow these tips to stay comfortable and make the most of your visit.
Adjusting to Altitude
At elevations around 7,000–10,000 feet, the air is thinner and contains less oxygen. You may notice mild shortness of breath, a light headache, or fatigue during your first day or two. These are normal signs that your body is adjusting.
To help your body acclimate:
• Drink plenty of water — more than you think you need.
• Take it easy the first day and avoid overexertion.
• Go light on alcohol and caffeine, which can worsen dehydration.
• Eat well, focusing on healthy carbohydrates for energy. If symptoms worsen or you feel dizzy, nauseated, or very short of breath, contact a local medical provider. Doctors in mountain towns are familiar with altitude illness and can help you recover quickly.
Sun & Weather
The mountain sun is powerful — even on cloudy days!
• Apply sunscreen and SPF lip balm frequently.
• Wear UV-protective sunglasses to prevent eye strain or snow glare.
• Dress in layers; afternoons can be warm, while evenings turn cool fast.
• Be alert for hypothermia (shivering, confusion, exhaustion). If it happens, get warm, eat, and rest immediately.
HIGH ALTITUDE TIPS
Sponsored by: Alpine Mobile Physicians
Stay Hydrated
Colorado’s crisp, dry air means your body loses moisture faster through breathing — often without realizing it. At higher elevations, about 20–25% of your fluid loss comes from increased breathing alone, as the thinner air makes you breathe more often.
Keep a water bottle with you and sip throughout the day to stay ahead of dehydration.
If you wear contact lenses, use lubricating drops as needed for comfort.
Outdoor Safety
Planning to hike, bike, or explore?
• Carry water, snacks, and extra layers — even on short outings.
• Treat or filter all stream and lake water before drinking.
• Watch the weather; afternoon storms can build quickly.
• Know your limits and rest before you get too tired.
• Always let someone know your route and expected return time.
Enjoy Your Stay
Take your time, breathe deeply, and soak in the incredible scenery that makes Colorado’s mountains so special. With a little preparation, you’ll feel great and have an unforgettable stay.
Enjoy your stay and take it slow — the mountains will wait for you!
AREA ATTRACTIONS
Vail – The largest single-mountain resort in the U.S. with 5,289 acres of skiable terrain, including Vail’s Front Side, famous Back Bowls, and Blue Sky Basin.
Beaver Creek – Located just 10 miles west of Vail. Offers great skiing with virtually no lift lines. Whether you’re a beginner or an expert, you’ll find everything you want at Beaver Creek plus a genuinely friendly atmosphere.
Walking Mountains Science Center – Located in Avon, this five-acre site provides the community with a place for hands-on learning and discovery. The campus boasts a wetland area, Buck Creek, aspen forests, and an indoor discovery center. For class schedule or hours of operation, call 970-827-9725.
Nature Discovery Center – Discover the wild side of Vail at this high mountain yurt next to the Eagle’s Nest gondola. Summer nature hikes and winter snowshoe tours available. Open seasonally. Call 970-827-9725 for schedule.
Vail Nature Center – Located across Gore Creek from the Ford Amphitheater. This five-acre preserve features trails and a visitor center that hosts daily programs on topics such as wildflowers, birds, and beavers. Call 970-479-2291 for hours of operation.
Vail: Children have their own special mountain areas such as Coyote Crossing at Lionshead, and Animal Kingdom at Golden Peak in Vail. Three to six-year-olds can join the Mogul Mice beginner’s class or the Super Stars class for those who are more advanced. Six to 13-year-olds can join an all-day class including lunch. Non-skiing children from two months to six years can spend the day at the Small World Day Care at Golden Peak (970-754-3200 x 1).
Beaver Creek: Beaver Creek offers lessons with grouping by age and ability so everyone has a great time (970-754-5462). There are specially designed areas for children only with magical mountain adventures featuring fun ski-through attractions and NASTAR races. Non-skiing children from two months to six years receive excellent professional care and enjoy plenty of indoor and outdoor exercise at the Small World Play School. Call 970-754-5325.
Let us help you discover the remarkable. Reach out to the Guest Experience Concierge Team at 1-877-401-0684 or concierge@eastwest.com.
