Welcome to your mountain home in The Vail Valley! We hope you enjoy your stay with us.
If there is anything we can do to make your stay here more complete, please call us at 970-476-0052.
On behalf of the entire Wren Team and the East West Hospitality staff, we look forward to making this your most enjoyable, memorable, and hassle-free vacation ever!
Todd Mossa General Manager
P.S. When you’re planning your return visit to Vail or Beaver Creek Resorts, our staff will be happy to make a priority reservation for our return guests. It’s not too early to reserve your accommodation with us prior to your departure for this trip. We invite you to visit our other properties. Call 800-235-3557 for reservations.
CALENDAR OF EVENTS
Check with the Vail Chamber of Commerce for specific dates and times for Vail at www.vailchamber.org.
Check with the Beaver Creek Chamber of Commerce for specific dates and times for Beaver Creek at www.beavercreekchamber.org.
GUEST SERVICES
Carbon Monoxide Detectors
CO detectors are required by Colorado state law to be in each home. Please do not remove or unplug the CO detector. The battery is probably low if you hear a beeping sound. Please notify Front Desk if this occurs.
Check-In / Check-Out
Late check-outs are by request only and additional fees of up to one nights rent may apply.
Concierge Service
the Front Desk at extension 0.
GUEST SERVICES
Phone Numbers (Cont’d)
Fax Machine
Available at The Wren for owner/guest use to send and/or receive. The fax number is 1-970-476-4103. Call the Front Desk at extension 0 for information and service charges.
Facilities
Pool – Hours: 10:00 a.m. to 10:00 p.m. daily.
Barbeque Grills – Located next to the pool, on a first-come, first-served basis.
Lighters available at the Front Desk.
Community Room – Entry Code 0534. Children under the age of 14 must be accompanied by an adult. Located next to the Front office.
Vending Machines
Ice Machines Television
Pool Table Books
Conversation Space
High Speed Modem Hook Up Laundry – Entry Code 534
• Located on the 2nd floor, next to the elevator.
Pay washers and dryers – Change is available at the Front Desk.
Bicycle Rack
• Located near the pool – please no bicycles in the rooms.
Front Desk
Office hours:
Sunday – Friday 8:00 a.m. to 6:00 p.m. Saturday 8:00 a.m. to 9:00 p.m.
Services available: Faxes
Safety Deposit Boxes
Pool Towels
Movie Rental
Newspapers
Games
Small appliances – Kitchen items
Postcards – Stamps – Dropbox Menus
Complimentary Beverages
Complimentary Computer and Internet
Grocery Delivery
Relish your time away from home with Resort Delivery’s convenient grocery service. Just let us know what you need and where you’re staying, and we will take it from there. Order online: resortdelivery.com, info@resortdelivery.com or call 970-845-8216
Mid-week service is provided on stays of four days or more. A mid-week service consists of light vacuuming, trash removal, towel exchange, replenishing supplies, wiping counters, and making beds. Daily cleaning service is available for an additional charge. Please request any additional services through the Front Desk.
Mail, Federal Express, UPS
Available at the Front Desk. The address for all is: The Wren Association (Guest name & Unit number)
500 South Frontage Road Vail, Colorado 81657
Maintenance
Please call the Front Desk, at extension 0, to report any maintenance issues.
Messages
Voicemail is provided at The Wren.
To Get Messages:
From your room, call 777. From a guest room, call 777. From outside the Hotel call 970-476-0052, then press 3.
Listen to Messages:
The system will answer, follow prompts, play the message notice - this will tell you how many messages you have. Press your room extension and password, which is also your room extension. Listen to messages. 3 to replay message. 2 to delete message. 4 to save message and go on.
If you have any questions, please call the Front Desk at extension 0.
Newspapers
Available at the Front Desk.
Parking
Each unit has one designated parking space. You may receive one guest parking pass per unit. They must park in guest parking only, which is a first-come, firstserved basis. Road Conditions
GUEST SERVICES
Roll-a-ways
Roll-a-ways are available for rent. Call the Front Desk at extension 0.
Room Moves
If you are changing rooms during your stay:
Call the Front Desk in the morning to arrange for your move. You may stay in your unit until the new unit is ready, moving your belongings yourself.
OR Pack your belongings, leaving them by the door in your unit (with the exception of your cold food, which should be bagged and left in the refrigerator). Check out of your unit at the Front Desk. Once your new unit is ready, The Wren staff will move your packed belongings to the new unit. Please make sure you check in and receive keys to your new unit before the Front Desk closes! If you choose to have The Wren staff move your belongings, we cannot take responsibility for missing or damaged items.
Skier Shuttle
The Wren offers a complimentary skier shuttle in the winter season to and from Golden Peak and Lionshead. See Front Desk for current schedule.
Sustainability Committee & Environmental Programs
In 2008, after building the 1st Silver LEED Certified Hotel in Colorado within the Westin Brand, the Westin Riverfront Resort & Spa, East West Hospitality established a Sustainability Committee to continue making sustainability strides. We are fortunate to live and work in a beautiful Colorado mountain paradise and are dedicated to its preservation for present and future generations. Our commitment to helping conserve our natural surroundings contributes to a better environment for all who live and visit here and supports Eagle County’s climate action goal of reducing greenhouse gas emissions by 50% by 2030.
For more information about our sustainability contributions and how to recycle properly, please scan the QR code.
Wildlife
You are vacationing in a place where animals live. Please keep your distance from any wildlife encounter and keep food inside and off balconies.
HOUSES OF WORSHIP
AND CULTURE
MOVIE THEATERS
FIRE SAFETY MESSAGE
Any home or condo can have a fire. Plan what to do when you check in because you won’t have time to plan during a fire.
If you burn food when cooking, do NOT open the door into an interior hallway. Turn on the microwave fan, open windows, and balcony doors to the outdoors. Await further instructions from the front desk, but do not disassemble the smoke detector.
First, find two exits nearest your room. Be sure they are unlocked and unblocked.
Then, count doors between your room and exits so you’ll have a reference point if it’s smoky.
When you hear an alarm: ACT, don’t investigate.
If fire is in your room, get out and close the door. Once out, report the fire.
If fire is not in your room, leave if you can. First, feel your door. If it’s cool, open it slowly and go to the nearest exit. Crawl in smoke. Fresh air will be at the floor. Take your key so you can go back if you can’t use your exits.
Never use elevators during a fire. They could stop at the fire floor.
We’re glad you’re here and hope you enjoy every moment of your stay. The mountain environment is breathtakingly beautiful — but it can also take a little adjustment, especially if you’ve come from lower elevations. Follow these tips to stay comfortable and make the most of your visit.
Adjusting to Altitude
At elevations around 7,000–10,000 feet, the air is thinner and contains less oxygen. You may notice mild shortness of breath, a light headache, or fatigue during your first day or two. These are normal signs that your body is adjusting.
To help your body acclimate:
• Drink plenty of water — more than you think you need.
• Take it easy the first day and avoid overexertion.
• Go light on alcohol and caffeine, which can worsen dehydration.
• Eat well, focusing on healthy carbohydrates for energy.
If symptoms worsen or you feel dizzy, nauseated, or very short of breath, contact a local medical provider. Doctors in mountain towns are familiar with altitude illness and can help you recover quickly.
Sun & Weather
The mountain sun is powerful — even on cloudy days!
• Apply sunscreen and SPF lip balm frequently.
• Wear UV-protective sunglasses to prevent eye strain or snow glare.
• Dress in layers; afternoons can be warm, while evenings turn cool fast.
• Be alert for hypothermia (shivering, confusion, exhaustion). If it happens, get warm, eat, and rest immediately.
Stay Hydrated
Colorado’s crisp, dry air means your body loses moisture faster through breathing — often without realizing it. At higher elevations, about 20–25% of your fluid loss comes from increased breathing alone, as the thinner air makes you breathe more often.
Keep a water bottle with you and sip throughout the day to stay ahead of dehydration.
If you wear contact lenses, use lubricating drops as needed for comfort.
Outdoor Safety
HIGH ALTITUDE TIPS
Sponsored by: Alpine Mobile Physicians
Planning to hike, bike, or explore?
• Carry water, snacks, and extra layers — even on short outings.
• Treat or filter all stream and lake water before drinking.
• Watch the weather; afternoon storms can build quickly.
• Know your limits and rest before you get too tired.
• Always let someone know your route and expected return time.
Enjoy Your Stay
Take your time, breathe deeply, and soak in the incredible scenery that makes Colorado’s mountains so special. With a little preparation, you’ll feel great and have an unforgettable stay.
Enjoy your stay and take it slow — the mountains will wait for you!
AREA ATTRACTIONS
Vail – The largest single-mountain resort in the U.S. with 5,289 acres of skiable terrain, including Vail’s Front Side, famous Back Bowls, and Blue Sky Basin.
Beaver Creek – Located just 10 miles west of Vail. Offers great skiing with virtually no lift lines. Whether you’re a beginner or an expert, you’ll find everything you want at Beaver Creek plus a genuinely friendly atmosphere.
Walking Mountains Science Center – Located in Avon, this five-acre site provides the community with a place for hands-on learning and discovery. The campus boasts a wetland area, Buck Creek, aspen forests, and an indoor discovery center. For class schedule or hours of operation, call 970-827-9725.
Nature Discovery Center – Discover the wild side of Vail at this high mountain yurt next to the Eagle’s Nest gondola. Summer nature hikes and winter snowshoe tours available. Open seasonally. Call 970-827-9725 for schedule.
Vail Nature Center – Located across Gore Creek from the Ford Amphitheater. This five-acre preserve features trails and a visitor center that hosts daily programs on topics such as wildflowers, birds, and beavers. Call 970-827-9725 for schedule.
Mountain Statistics
Vail Beaver Creek
Skiable
Hours of Operation 9:00 A.M. - 3:30 P.M.
Back Bowls close at 3:00 P.M.
Blue Sky Basin closes at 2:30 P.M.
8:30 A.M. - 4:00 P.M.
Snowsports School
Resort Information Center
970-754-8245
970-754-8245
Children’s Programs
970-754-5300
970-754-46366
Vail: Children have their own special mountain areas such as Coyote Crossing at Lionshead, and Animal Kingdom at Golden Peak in Vail. Three to six-year-olds can join the Mogul Mice beginner’s class or the Super Stars class for those who are more advanced. Six to 13-year-olds can join an all-day class including lunch. Non-skiing children from two months to six years can spend the day at the Small World Day Care at Golden Peak (970-754-3200 x 1).
Beaver Creek: Beaver Creek offers lessons with grouping by age and ability so everyone has a great time (970-7545462). There are specially designed areas for children only with magical mountain adventures featuring fun ski-through attractions and NASTAR races. Non-skiing children from two months to six years receive excellent professional care and enjoy plenty of indoor and outdoor exercise at the Small World Play School. Call 970-754-5325.
