East West Hospitality has been welcoming guests to the Vail Valley with genuine hospitality for more than 40 years.
Our local team is dedicated to making your Beaver Creek stay memorable. If there’s anything we can do, please stop by the Front Desk or contact our Guest Experience Team at 877-401-0684.
To unwind, we invite you to enjoy a relaxing treatment at Exhale Spa at the Park Hyatt or Spa Anjali at The Westin Riverfront in Avon.
Thank you for choosing East West Hospitality—we look forward to welcoming you back.
Jon Adgate Director of Operations
Tess Eklund
Customer Experience Manager
Airlines
GUEST SERVICES
Airports
Airport Shuttles Peak1Express....................................................mountainshuttle.com or 1-855-467-3251 Epic Mountain Express .............................. epicmountainexpress.com or 970-754-7433
Amenities
Beaver
Carbon Monoxide Detectors
CO detectors are required by Colorado state law to be in each home. They are hardwired into the smoke detectors.
Check-Out
Please remember check out is precisely at 10:00 A.M. and we ask that you strictly adhere to this time. We appreciate your cooperation and consideration in this matter. Your on-time departure allows us every opportunity possible to provide an on-time arrival for the next guest or owner of the home you have occupied. If your departure is after 10:00 A.M., we would be happy to store your luggage. If you have any questions about the departure time or the penalties associated with a late check-out, please contact the Front Desk. No other departure tasks are required of you.
Concierge Services
Guest Experience Concierge Team ........................................... concierge@eastwest.com ..................................................................................................................... or 1-877-401-0684
Dry Cleaning Services
Available through the Front Desk.
GUEST SERVICES
Electric Vehicle Charging
Kiva guests and owners can pay for EV charging at the station via credit card or your ChargePoint app. See front desk for instructions. Charging and parking in EV spaces overnight is prohibited.
Emergency, Fire and Safety Information
In the event of an emergency, please call 911.
In the event of a fire alarm, exit your home via the staircase and meet in Lobby for further instructions from the Fire Department.
Other Important Numbers:
Beaver Creek Public Safety ............................................................................ 970-949-4911
Avon Police Department ................................................................................ 970-949-5323
Eagle County Sheriff Department ................................................................ 970-748-4040
Alpine Mobile Physicians ................................................................................ 970-376-8376
Fireplaces
If your vacation home has a wood-burning fireplace, PLEASE REMEMBER TO OPEN THE DAMPER. A supply of firewood may be found in the storage area next to the fireplace. The first bundle of firewood is complimentary, additional firewood is available for an extra charge. “Firestarter” is located on the hearth for your convenience. Please contact the Front Desk if additional firewood is needed. Always leave glass doors open! Closing doors may result in the glass doors breaking.
Free Shuttle Service
Village Connect offers complimentary shuttle service within Beaver Creek and Bachelor Gulch.
DOWNLOAD VILLAGE CONNECT APP:
Search “Village Connect” in the Apple App store or Google Play:
1. Tell us where you are and where you want to go to view your pick up time. Then just tap to confirm your request.
2. Track your driver’s progress. Receive notification when the vehicle is nearby.
Front Desk ........................................................................................................ 970-949-5474
Grocery Delivery
Relish your time away from home with Resort Delivery’s convenient grocery service. Just let us know what you need and where you’re staying, and we will take it from there. Order online: resortdelivery.com, info@resortdelivery.com or call 970-845-8216
GUEST SERVICES
Housekeeping
Please note there is no housekeeping included in your rate. Housekeeping services may be scheduled based on availability. Please contact the Front Desk with at least 48 hours’ notice to check availability and cost. Unless otherwise scheduled, guest of owners will receive a Check Out Clean upon their departure which will be automatically billed to the owner’s account unless payment is provided to the Front Desk. Additional housekeeping may be arranged for a fee with at least 48-hour notice.
Internet Access
Complimentary wireless access is available in every condominium.
Lost and Found
Mail, Messages, Faxes, Packages and Luggage Shipments Incoming:
The front desk will deliver luggage and packages to the home complimentary.
All mail/packages should be addressed to:
Kiva
Attn: Guest Name and Reservation Number or Unit Number
USPS Mail* Express or Ground (UPS/FED EX)
P O Box 5480 311 Offerson Road
Avon, CO 81620-5480 Avon, CO 81620
*Available only for extended stays of 15 days or more. Expect delays due to processing at post office and courier delivery.
Outgoing:
If you would like to ship items during your stay or upon your departure, please contact the Front Desk for assistance. Outgoing packages and mail must have prepaid shipping labels or postage. The front desk can help print and affix labels to packages and luggage. Please schedule a delivery for a guaranteed pick-up date.
Maintenance
Please call the Front Desk at 970-949-5474 for any maintenance issues.
Parking
One (1) parking space is provided per condominium. Display parking permit in windshield. Overflow parking is accommodated in the Elk lot at the intersection of Highway 6 and Village Road (across from the main security gate). Failure to comply may result in towing the vehicle at the owner’s or guest’s expense.
GUEST SERVICES
Pets
Only Beaver Creek homeowners and certain rental units are allowed to have pets. A daily fine of $500 will be charged if there is evidence of a pet upon departure if not arranged ahead of time in a pet friendly unit with fees applicable.
Pool and Hot Tubs
The pool, hot tubs and sauna are located at the East end of the building on the 2nd floor. Spas and Saunas are open daily from 10:00 A.M. to 10:00 P.M. Pool hours for the winter ski season are 3:00 P.M. to 8:00 P.M. Pool hours for the summer season are 10:00 A.M. to 10:00 P.M. There is no lifeguard on duty. Please observe all posted rules and DO NOT BRING GLASS or PETS to the pool area.
Recycling
We are proud to offer Single Stream Recycling in all our managed properties. Please refer to our EcoCare Program section to see what may and may not be recycled. Recycling containers are located on the 2nd, 3rd, and 4th floor of the building next to the trash chutes as well as in the lower garage near the dumpster.
Rental Cars
Dollar ............................................................... Eagle County (EGE) Airport 970-549-2161 Hertz ................................................................ Eagle County (EGE) Airport 970-524-7177 Enterprise Rent-a-Car ........................................................................... Avon 970-845-8393
Thrifty .............................................................. Eagle County (EGE) Airport 970-549-2163
Rentals (Ski and Snowboard Gear)
Venture Sports has 5 locations PLUS delivery. Guests of East West Hospitality have special discounted rates on ski rentals, snowboard rentals and tuning. Book online to receive discount: avonventuresports.com/east-west-hospitality
Reservations
If you love your current accommodation or are curious about staying at a new property, please contact our local reservation team at 800-235-3557 to secure your next booking. Available properties are at: eastwest.com or scan the QR code to see our Property Portfolio
Road Conditions
Local ..................................................................................................................... 970-479-2226
Colorado State Patrol Road Reports ........................................................ 1-877-315-7623
Visit cotrip.org for more information.
Security
GUEST SERVICES
Building doors are locked between the hours of 10:00 P.M. to 7:00 A.M. Use your key card to gain admittance. For after-hours noise disturbances please contact Beaver Creek Public Safety (on call 24 hours a day) by calling 970-949-4911.
Shipping
Our partner, Ship Skis offers the most convenient and affordable door-to-door shipping service for your ski equipment and luggage. Call 1-877-401-0684 or visit shipskis.com/east-west-beaver-creek
Ski Access
Walk across the skier bridge for ski access to Centennial Express Lift and Haymeadow Gondola.
Ski / Snowboard Storage
All equipment must be stored in a designated locker in ski locker room in the lower garage. Access to the ski locker room is via your keycard, each guest will be given a 4-digit locker code. Absolutely no ski or snowboard equipment in the lobby or in your vacation home. Bikes must be kept in Bike Room or attached to your vehicle.
Storage
(long term)
Less clutter, less hassle, all hands free. Rocket Closet stores your equipment yearround and delivers it to where you use it most, on demand. Call 1-877-401-0684 or visit rocketcloset.com/eastwest
Spa
Exhale Spa located in the Park Hyatt Hotel is a full-service day spa and fitness center. Don’t forget to ask your Front Desk for the East West Hospitality
Discounted Day Passes which also offer 15% off spa services. Drawing inspirations from our stunning alpine surroundings, this tranquil environment offers restorative natural elements for ultimate mind and body rejuvenation. Please contact your Guest Experience Concierge Team or the spa directly at 970-748-7500 exhalespa. com/co/beaver-creek/
Smoke Free
You are staying at a smoke-free resort, this means NO smoking of any kind. A daily fine of $500 will be assessed if there is evidence of smoking in the home, on the balcony, clubhouse, pool area and any other public areas on site.
GUEST SERVICES
Sustainability Committee & Environmental Programs
In 2008, after building the 1st Silver LEED Certified Hotel in Colorado within the Westin Brand, the Westin Riverfront Resort & Spa, East West Hospitality established a Sustainability Committee to continue making sustainability strides. We are fortunate to live and work in a beautiful Colorado mountain paradise and are dedicated to its preservation for present and future generations. Our commitment to helping conserve our natural surroundings contributes to a better environment for all who live and visit here and supports Eagle County’s climate action goal of reducing greenhouse gas emissions by 50% by 2030.
For more information about our sustainability contributions and how to recycle properly, please scan the QR code.
High Mountain Taxi ......................................................................................... 970-524-5555
Village Transportation/Dial-A-Ride (within the resort) ........................... 970-949-1938
Telephones
The telephone in your vacation unit is the property of the individual owner. All local calls are free. Please reverse charges on long-distance calls or charge to a credit card. Any long-distance charges directly billed to an individual owner’s number will be assessed a $10 service charge plus long-distance charges.
To use your long-distance service card, dial for:
............................................................................. 1 + 800-321-0288 or 1 + 0 + 2880
Tennis
Please contact the Beaver Creek Tennis Center at 970-845-5781 for court times and lessons.
Transportation Services
Please contact the Concierge staff to arrange transportation.
Wildlife
You are vacationing in a place where animals live. Please keep your distance from any wildlife encounter and keep food inside and off balconies.
HOUSES OF WORSHIP
AND CULTURE
MOVIE THEATERS
TELEVISION CHANNELS
FIRE SAFETY MESSAGE
Any home or condo can have a fire. Plan what to do when you check in because you won’t have time to plan during a fire.
If you burn food when cooking, do NOT open the door into an interior hallway. Turn on the microwave fan, open windows, and balcony doors to the outdoors. Await further instructions from the front desk, but do not disassemble the smoke detector.
First, find two exits nearest your room. Be sure they are unlocked and unblocked.
Then, count doors between your room and exits so you’ll have a reference point if it’s smoky.
When you hear an alarm: ACT, don’t investigate.
If fire is in your room, get out and close the door. Once out, report the fire.
If fire is not in your room, leave if you can. First, feel your door. If it’s cool, open it slowly and go to the nearest exit. Crawl in smoke. Fresh air will be at the floor. Take your key so you can go back if you can’t use your exits.
Never use elevators during a fire. They could stop at the fire floor.
If your room door is hot, don’t open it. Your room may be the safest place to be. Seal all cracks with wet towels. Shut off fans and air conditioners. Signal at your window. Call the Fire Department and wait to be rescued.
HOW TO RECYCLE
CALENDAR OF EVENTS
Check with the Vail Chamber of Commerce for specific dates and times for Vail at www.vailchamber.org.
Check with the Beaver Creek Chamber of Commerce for specific dates and times for Beaver Creek at www.beavercreekchamber.org.
HIGH ALTITUDE TIPS
Sponsored by: Alpine Mobile Physicians
Welcome to Colorado’s High Country!
We’re glad you’re here and hope you enjoy every moment of your stay. The mountain environment is breathtakingly beautiful — but it can also take a little adjustment, especially if you’ve come from lower elevations. Follow these tips to stay comfortable and make the most of your visit.
Adjusting to Altitude
At elevations around 7,000–10,000 feet, the air is thinner and contains less oxygen. You may notice mild shortness of breath, a light headache, or fatigue during your first day or two. These are normal signs that your body is adjusting.
To help your body acclimate:
• Drink plenty of water — more than you think you need.
• Take it easy the first day and avoid overexertion.
• Go light on alcohol and caffeine, which can worsen dehydration.
• Eat well, focusing on healthy carbohydrates for energy. If symptoms worsen or you feel dizzy, nauseated, or very short of breath, contact a local medical provider. Doctors in mountain towns are familiar with altitude illness and can help you recover quickly.
Sun & Weather
The mountain sun is powerful — even on cloudy days!
• Apply sunscreen and SPF lip balm frequently.
• Wear UV-protective sunglasses to prevent eye strain or snow glare.
• Dress in layers; afternoons can be warm, while evenings turn cool fast.
• Be alert for hypothermia (shivering, confusion, exhaustion). If it happens, get warm, eat, and rest immediately.
HIGH ALTITUDE TIPS
Sponsored by: Alpine Mobile Physicians
Stay Hydrated
Colorado’s crisp, dry air means your body loses moisture faster through breathing — often without realizing it. At higher elevations, about 20–25% of your fluid loss comes from increased breathing alone, as the thinner air makes you breathe more often.
Keep a water bottle with you and sip throughout the day to stay ahead of dehydration.
If you wear contact lenses, use lubricating drops as needed for comfort.
Outdoor Safety
Planning to hike, bike, or explore?
• Carry water, snacks, and extra layers — even on short outings.
• Treat or filter all stream and lake water before drinking.
• Watch the weather; afternoon storms can build quickly.
• Know your limits and rest before you get too tired.
• Always let someone know your route and expected return time.
Enjoy Your Stay
Take your time, breathe deeply, and soak in the incredible scenery that makes Colorado’s mountains so special. With a little preparation, you’ll feel great and have an unforgettable stay.
Enjoy your stay and take it slow — the mountains will wait for you!
AREA ATTRACTIONS
Vail – The largest single-mountain resort in the U.S. with 5,289 acres of skiable terrain, including Vail’s Front Side, famous Back Bowls, and Blue Sky Basin.
Beaver Creek – Located just 10 miles west of Vail. Offers great skiing with virtually no lift lines. Whether you’re a beginner or an expert, you’ll find everything you want at Beaver Creek plus a genuinely friendly atmosphere.
Walking Mountains Science Center – Located in Avon, this five-acre site provides the community with a place for hands-on learning and discovery. The campus boasts a wetland area, Buck Creek, aspen forests, and an indoor discovery center. For class schedule or hours of operation, call 970-827-9725.
Nature Discovery Center – Discover the wild side of Vail at this high mountain yurt next to the Eagle’s Nest gondola. Summer nature hikes and winter snowshoe tours available. Open seasonally. Call 970-827-9725 for schedule.
Vail Nature Center – Located across Gore Creek from the Ford Amphitheater. This five-acre preserve features trails and a visitor center that hosts daily programs on topics such as wildflowers, birds, and beavers. Call 970-479-2291 for hours of operation.
Vail: Children have their own special mountain areas such as Coyote Crossing at Lionshead, and Animal Kingdom at Golden Peak in Vail. Three to six-year-olds can join the Mogul Mice beginner’s class or the Super Stars class for those who are more advanced. Six to 13-year-olds can join an all-day class including lunch. Non-skiing children from two months to six years can spend the day at the Small World Day Care at Golden Peak (970-754-3200 x 1).
Beaver Creek: Beaver Creek offers lessons with grouping by age and ability so everyone has a great time (970-754-5462). There are specially designed areas for children only with magical mountain adventures featuring fun ski-through attractions and NASTAR races. Non-skiing children from two months to six years receive excellent professional care and enjoy plenty of indoor and outdoor exercise at the Small World Play School. Call 970-754-5325.
Let us help you discover the remarkable. Reach out to the Guest Experience Concierge Team at 1-877-401-0684 or concierge@eastwest.com.
